=== LeeJunFan [n=junfan@adsl-69-210-207-5.dsl.klmzmi.ameritech.net] has joined #launchpad === LeeJunFan [n=junfan@adsl-69-210-207-5.dsl.klmzmi.ameritech.net] has joined #launchpad === jml [n=jml@59.167.203.115] has joined #launchpad === mpt [n=mpt@canonical/launchpad/mpt] has joined #launchpad === jml [n=jml@59.167.203.115] has joined #launchpad [01:26] ubuntu.com is crawling === Flux-- [n=cd4046@201.255.141.48] has joined #launchpad === pips1_ [n=philipp@212.145.77.83.cust.bluewin.ch] has left #launchpad ["Ex-Chat"] [01:35] popey: it's being worked on [01:35] ta === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad === caravena [n=caravena@125-161-223-201.adsl.terra.cl] has joined #launchpad === LeeJunFan [n=junfan@adsl-69-210-207-5.dsl.klmzmi.ameritech.net] has joined #launchpad === BjornT [n=bjorn@canonical/launchpad/BjornT] has joined #launchpad === samiam [n=samurai@74-134-139-205.dhcp.insightbb.com] has joined #launchpad [05:35] New bug: #107615 in launchpad "Comments duplicated from one person when multiple people comment on a bug near the same time" [Undecided,Unconfirmed] https://launchpad.net/bugs/107615 === Gankutsuou [n=nareshov@220.225.2.107] has left #launchpad ["Leaving"] === Bhaskar1 [n=Bhaskar1@202.79.37.177] has joined #launchpad === mpt [n=mpt@canonical/launchpad/mpt] has joined #launchpad === stub [n=stub@ppp-58.8.7.51.revip2.asianet.co.th] has joined #launchpad === Mez [n=Mez@ubuntu/member/mez] has joined #launchpad === aaaaa [n=ffffff@125.164.72.153] has joined #launchpad [06:34] help meee === aaaaa slaps [PUPPETS] Gonzo around a bit with a large trout === aaaaa slaps [PUPPETS] Gonzo around a bit with a large trout === aaaaa slaps [PUPPETS] Gonzo around a bit with a large trout === aaaaa slaps BjornT around a bit with a large trout === aaaaa slaps barry around a bit with a large trout === aaaaa slaps bac around a bit with a large trout === aaaaa slaps apokryphos around a bit with a large trout === aaaaa slaps AlexLatchford around a bit with a large trout [06:35] [06:35] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:36] [06:40] that was [06:40] special [06:51] go mIRC [06:57] very red === neversfelde [n=chrman@nrbg-4db4452a.pool.einsundeins.de] has joined #launchpad === silwol [n=silwol@193.170.124.198] has joined #launchpad === samiam [n=samurai@74-134-139-205.dhcp.insightbb.com] has joined #launchpad === silwol [n=silwol@193.170.124.198] has left #launchpad [] === allenap [n=allenap@212.233.34.156] has joined #launchpad === mpt [n=mpt@canonical/launchpad/mpt] has joined #launchpad === Hobbsee [n=Hobbsee@ubuntu/member/hobbsee] has joined #launchpad === Rinchen [n=joey@canonical/launchpad/rinchen] has joined #launchpad === zyga [n=zyga@ubuntu/member/zyga] has joined #launchpad === superm1 [n=superm1@ubuntu/member/superm1] has joined #launchpad === mwh [n=mwh@fwstups.cs.uni-duesseldorf.de] has joined #launchpad === lulu [n=lulu@125.75.30.177] has joined #launchpad === lulu [n=lulu@125.75.30.177] has left #launchpad [] [09:00] New bug: #107635 in launchpad "Assignee receives an email saying 'subscribed', should say assigned" [Undecided,Unconfirmed] https://launchpad.net/bugs/107635 === Bhaskar1 [n=Bhaskar1@202.79.37.177] has joined #launchpad === BjornT [n=bjorn@canonical/launchpad/BjornT] has joined #launchpad === fernando1 [i=ariel@gateway/tor/x-03d1356937914f5f] has joined #launchpad === Rinchen [n=joey@canonical/launchpad/rinchen] has joined #launchpad === carlos_ [n=carlos@163.pool85-48-166.static.orange.es] has joined #launchpad [09:14] morning === carlos_ is now known as carlos === mthaddon [n=mthaddon@canonical/launchpad/mthaddon] has joined #launchpad === bigjools [n=ed@canonical/launchpad/bigjools] has joined #launchpad === fernando1 [i=ariel@gateway/tor/x-5424d38e69c1eb19] has joined #launchpad === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad === sabdfl [n=sabdfl@ubuntu/member/pdpc.silver.sabdfl] has joined #launchpad === 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#launchpad === cprov-out is now known as cprov [01:30] morning ! === Rinchen [n=joey@canonical/launchpad/rinchen] has joined #launchpad === bac [n=bac@canonical/launchpad/bac] has joined #launchpad === ded_ [n=ded@lor34-1-82-240-239-109.fbx.proxad.net] has joined #launchpad === ded__ [n=ded@lor34-1-82-240-239-109.fbx.proxad.net] has joined #launchpad === mrevell [n=matthew@canonical/launchpad/mrevell] has joined #launchpad [02:18] nick sinzui === TeTeT [n=spindler@modemcable178.77-70-69.static.videotron.ca] has joined #launchpad [02:36] eeek [02:38] can I get a support ticket edited, someone has added a username/password to it === Hobbsee [n=Hobbsee@ubuntu/member/hobbsee] has joined #launchpad === jsgotangco [n=jsg123@ubuntu/member/jsgotangco] has joined #launchpad === carlos -> lunch === LarstiQ [n=larstiq@cust.7.157.adsl.cistron.nl] has joined #launchpad === barry [n=barry@canonical/launchpad/barry] has joined #launchpad === zyga [n=zyga@ubuntu/member/zyga] has joined #launchpad [02:57] popey, you can't easily. stu1 or mthaddon may help === popey pokes stu1 and mthaddon with support ticket number 4964 [02:58] (gently) === jsgotangco [n=jsg123@ubuntu/member/jsgotangco] has joined #launchpad === zyga [n=zyga@ubuntu/member/zyga] has joined #launchpad [03:03] popey: comment nuked === stu1 is now known as stub [03:04] fantastic [03:04] thank you === mongolito404 [n=pbu@colos01.info.fundp.ac.be] has joined #launchpad === niemeyer [n=niemeyer@yttrium.canonical.com] has joined #launchpad [03:09] hmm. shoot. [03:10] i forgot which admin can help me with a milestone that is in the wrong release series. === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad === caravena [n=caravena@125-161-223-201.adsl.terra.cl] has joined #launchpad [03:18] Theuni, maybe I can! === mongolito404 [n=pbu@colos01.info.fundp.ac.be] has left #launchpad [] === flacoste [n=francis@modemcable040.144-201-24.mc.videotron.ca] has joined #launchpad [03:20] flacoste! [03:20] hey kiko! [03:20] hey old boy [03:20] how's it going [03:21] not bad, i hope to finish the first draft of the AnswerSpec today! [03:22] both! [03:22] AnswerSpec? [03:22] tell me all about it [03:23] it's basically a fleshing out of SupportFAQSpec [03:24] but with the renaming of the application, I thought that Answer was a better name [03:24] ah! Answer. of course. [03:24] it's a first spec which just the basic functionality, with a bunch of possible future developments in the "Unresolved section" :-) [03:24] heh [03:24] very cool === samiam__ [n=samurai@74-134-139-205.dhcp.insightbb.com] has joined #launchpad === OgMaciel [n=omaciel@ubuntu/member/gnukemist] has joined #launchpad === _Neil [n=neil@unaffiliated/neil-] has joined #launchpad === Gwaihir [n=Gwaihir@mail.foredil.it] has joined #launchpad === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad === samiam__ is now known as samiam === samiam [n=samurai@74-134-139-205.dhcp.insightbb.com] has joined #launchpad === nixternal [n=nixterna@ubuntu/member/nixternal] has joined #launchpad === salgado [n=salgado@canonical/launchpad/salgado] has joined #launchpad === jtv [n=jtv@125-24-218-230.adsl.totbb.net] has joined #launchpad === nixternal [n=nixterna@ubuntu/member/nixternal] has joined #launchpad [04:00] Welcome to this week's launchpad development meeting [04:00] For the next 45 minutes or so, we'll be coordinating and reporting on Launchpad development [04:00] good morning everybody [04:00] who is here today? [04:00] me [04:00] here, for a change [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me [04:00] me === caravena_ [n=caravena@159-171-28.adsl.terra.cl] has joined #launchpad [04:01] me [04:01] me [04:01] me [04:01] me [04:02] me [04:02] == Apologies == [04:02] * carlos: "I will be on public holiday" [04:02] * ddaa: "will be on a sprint with thumper" [04:02] * jamesh (in Sydney) [04:02] [04:02] is that right? [04:02] hi jamesh [04:02] me [04:02] that's an old apology for me [04:02] SteveA: I switched it with Monday [04:02] Actually, I made it :) [04:02] so I'm working today [04:02] ok [04:02] == Agenda == [04:02] * Roll call [04:02] * Agenda [04:02] * Next meeting === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad [04:02] * Activity reports [04:02] * Actions from last meeting [04:02] * Oops report (Matsubara) [04:02] * Bug report (Joey - [wiki:JoeyStanford/topweeklybugs Current Top Items] ) [04:02] * Bug tags [04:02] * Production and staging (Stuart) [04:03] * Launchpad 1.0 status reports [04:03] * Sysadmin requests ([wiki:JoeyStanford/toprtrequests Current Queue] ) [04:03] ---- [04:03] * A top user-affecting issue (mrevell) [04:03] * Launchpad buzz report (mrevell) [04:03] * Ubuntu Open Week - Launchpad session hosts - please contact mrevell to arrange a call to discuss your session (mrevell) [04:03] * (other items) [04:03] ---- [04:03] * Three sentences [04:03] [04:04] next meeting: [04:04] same time next week [04:04] will anyone be absent? [04:04] ok [04:04] == Actions from last meeting == [04:04] * mpt to correct the Activity reports section in DevelopmentMeeting20070405 [04:04] mpt: did you do that? [04:04] yes [04:04] thank you [04:04] * Activity reports [04:04] I'm not up to date [04:04] up to date [04:04] up to date [04:05] up to date [04:05] up to date [04:05] not up to date [04:05] I'm not up to date [04:05] not up to date [04:05] up to date [04:05] up to date [04:05] up to date [04:05] up to date [04:05] up to date [04:05] not up to date [04:05] not up to date - will rectify after meeting [04:05] up to date [04:05] up to date [04:05] up to date [04:05] not up to date since the sprint started [04:05] not either, gar [04:05] kept up to date (still missing two weeks from march) [04:05] up to date [04:05] thumper: you're sprinting with ddaa [04:05] yes [04:05] == People who were lax with activity reporting last week == [04:05] * cprov [04:05] * danilos [04:05] * jamesh [04:05] * jml [04:05] up to date [04:05] * kiko [04:05] * salgado [04:05] [04:05] is that list correct? [04:06] SteveA: yeah, except that I missed those two weeks in March, but have been sending them regularly last couple of weeks [04:06] yes [04:06] * Oops report (Matsubara) [04:06] Today's oops report is about bugs 107575, 107580, 105303 [04:06] Malone bug 107575 in malone "Launchpad should handle invalid blob encoding better" [Undecided,Unconfirmed] https://launchpad.net/bugs/107575 [04:06] Malone bug 107580 in launchpad-answers "Redirection code is broken for /support" [Undecided,Confirmed] https://launchpad.net/bugs/107580 [04:06] Malone bug 105303 in rosetta "Visiting 'Change translator' form fails with NoCanonicalUrl" [Undecided,Confirmed] https://launchpad.net/bugs/105303 [04:07] BjornT: can you check bug 107575? [04:07] What about the oopses from the branch scanner caused by the encoding bug in the email generation code? [04:07] gar [04:07] matsubara: i can take 107580 [04:07] matsubara: yeah, i'll check it out. [04:07] BjornT: it seems like the blob has invalid encoding or data, but I couldn't find the blob to attach to the bug. [04:07] 105303 is a duplicate of another I reported yesterday [04:08] thanks flacoste and BjornT [04:08] danilos: which I already duped :-) can you take it? or maybe assign it to jtv [04:08] danilos: I'm searching it but I don't see it... [04:08] matsubara: oh, thanks [04:08] BjornT, I think it should be easy to reproduce and you can ping the end-user for his apport ID maybe? [04:09] matsubara: is it maybe OOPSing too much since I tried to get to that page like a dozen times last couple of days? :) [04:09] ddaa: I thought you're on it? [04:09] I identified the problem, but then had a sprint... [04:10] matsubara, kiko: yeah, it should be easy to reproduce. the hardest part will be how to deal with it properly, since it's not easy to tell apport that there was an error. [04:10] was slack, did not file a bug, just told thumper face to face about it === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad [04:10] jtv: have you recently worked on something similar? want to look at 105303 (carlos suggests it's just a missing structural data, but I haven't looked into it) [04:10] danilos: I've worked in that general area, yes [04:10] danilos: when I first saw this one I even thought it might've been me, so I checked that. [04:10] it wasn't. [04:10] I can take it [04:11] carlos: don't you have something else to do? :) [04:11] ddaa: I'll file a bug. can you guys take care of it while sprinting? [04:11] I fixed already some of the structural object problems [04:11] danilos: we all have something else to do! [04:11] and plan to fix others [04:11] matsubara: thumper tells me jamesh filed a bug already [04:11] matsubara: yes, we'll fix it tomorrow morning [04:11] danilos: mostly done... [04:11] jtv: well, sure, so carlos can be my guest :) [04:11] yay for carlos [04:12] someone else filed the bug. I just linked it up to the OOPS's [04:12] great. I'm done SteveA [04:12] thanks matsubara [04:12] thanks everyone. [04:12] * Bug report [04:12] More yay for carlos: Congrats to carlos for fixing Bug #102382 & Bug #102449 [04:12] Malone bug 102382 in rosetta "Translations are getting marked as "needing review" on each upload, preventing complete translation of Ubuntu for the release" [Critical,Fix released] https://launchpad.net/bugs/102382 - Assigned to Carlos Perell Marn (carlos) [04:12] Malone bug 102449 in rosetta "upstream translations doesn't update rosetta ones when it should" [Critical,Fix released] https://launchpad.net/bugs/102449 - Assigned to Carlos Perell Marn (carlos) [04:13] Congrats to sinzui for fixing Bug #102357 [04:13] == bug list == [04:13] Bug #30602 - kiko - 2006-02-06 - Rosetta, Critical, in progress - Lots of OOPSes. kiko, any chance to work on this, this week? [04:13] welllllll [04:13] Rinchen: thanks [04:13] I have a lot of backlog [04:13] Malone bug 102357 in launchpad-answers "TypeError when requesting +tickets on an empty project" [Critical,Fix committed] https://launchpad.net/bugs/102357 - Assigned to Curtis Hovey (sinzui-is) [04:13] Malone bug 30602 in rosetta "Timeout errors in +translate" [Critical,In progress] https://launchpad.net/bugs/30602 - Assigned to Christian Reis (kiko) [04:13] but who else is going to do this work? === glatzor [n=sebi@host-82-135-29-2.customer.m-online.net] has joined #launchpad [04:13] kiko: we will be happy to take that task from you if you don't have time [04:13] kiko, can it be assigned to someone else or does it need your loving touch? [04:13] Bug #46982 - danilo - 2006-05-27 - Rosetta, Critical, not started - Infrastructure issues - Blocked on Firefox import. Carlos had to delay working on this to accomplish the 1.0 roll-out. carlos/danilo/jtv - will this be set aside to work on readying gutsy translations? [04:13] Malone bug 46982 in rosetta "Need to support KDE like plural forms" [Critical,Confirmed] https://launchpad.net/bugs/46982 - Assigned to (danilo) [04:14] carlos, Rinchen: I can't really see anyone else doing this work the way it needs to be done [04:14] Bug #52707, 2006-07-11, cprov, Soyuz, Critical, in progress - celso, how goes the battle? [04:14] Malone bug 52707 in soyuz "please propagate -security uploads to -updates" [Critical,In progress] https://launchpad.net/bugs/52707 - Assigned to JulianEdwards (julian-edwards) [04:14] Malone bug 2006 in launchpad "Deactivated memberships should be hidden" [Medium,Fix released] https://launchpad.net/bugs/2006 - Assigned to Guilherme Salgado (salgado) [04:14] Rinchen: we are near to unblock that bug [04:14] grumble [04:14] hi carlos. ist it possible to reset translations to follow the upstream path? [04:14] carlos: should I look at 30602? [04:14] Rinchen: carlos is almost ready with his FF work, and I can already start on that based on his branch if he thinks it's fine [04:14] Rinchen, I just finished reviewing that patch [04:14] kiko, ok, you're on the hook [04:14] carlos, time estimate? rough is ok [04:14] carlos, if you wanna work on timeouts, get the second-phase rosetta db work in? [04:14] great [04:14] Rinchen, careful with time estimates from carlos! [04:14] Rinchen: Jeroen and I have a plan that will allow firefox branch to be reviewed later today or Monday (I'm on vacations tomorrow) [04:15] good job carlos jtv! :) [04:15] Rinchen: basically, we sacrifice a goat and then... [04:15] rinchen: 52707 is very close to landing [04:15] Bug #90384 (Private) - jamesh - 2007-03-07 - Critical, not started - jamesh - when can you fit this in? [04:15] Bug 90384 on http://launchpad.net/bugs/90384 is private [04:15] bigjools, great, thanks [04:15] bigjools, good job on a very clean patch [04:15] carlos, great, thanks. Looking forward to seeing that closed [04:15] thanks kiko, some small issues remaining still I see :) [04:15] glatzor: yes, but let's talk after the meeting, please [04:15] garr. I didn't update the status on that bug last week (the page was taking ages to load) [04:15] jtv, no comment === Rinchen laughs. [04:15] bigjools: great job ! [04:15] thanks cprov [04:15] carlos: oh, sorry. I wasn't aware of this [04:15] Bug #91089, first reported on 2007-03-10, danilo, Rosetta, Critical, started - danilo, thanks for picking this up. Any blockers? [04:15] kiko: well, we could finish with your current approach and then do second DB optimisation thing [04:15] Malone bug 91089 in rosetta "Email address can be viewed by users who are not logged in" [Critical,In progress] https://launchpad.net/bugs/91089 - Assigned to (danilo) [04:16] bigjools, I have not lost sight of the big picture (and it is pretty) [04:16] Rinchen: no, it's supposed to land soon (reviewed already) [04:16] carlos, no, they are orthogonal. [04:16] danilos, great thanks [04:16] Bug #92484 - jml - 2007-03-15 - BZR Integration, Critical, in review and progressing well. cscvs and Launchpad now work (i.e. tests pass) with bzr 0.15. The changes break compatibility with the old bzr, so some PQM hackery will need to be done. mthaddon and lifeless are aware, so we should expect to see the upgrade soon. ddaa/jml - updates? [04:16] Malone bug 92484 in launchpad-bazaar "Support for Branch Format 6" [Critical,In progress] https://launchpad.net/bugs/92484 - Assigned to Jonathan Lange (jml) [04:16] carlos, you don't need to wait or order them [04:16] Bug #105855, first reported on 2007-04-12, Rosetta, Critical, not started, not assigned - carlos, are you taking this one? [04:16] Malone bug 105855 in rosetta "Finish gettext-po bindings and use that parser for imports" [High,Confirmed] https://launchpad.net/bugs/105855 [04:16] kiko: ok, let's talk about it also after the meeting, ok? [04:16] Bug #107068, first reported on 2007-04-16, cprov, Critical, in progress. cprov - any progress since the 16th? [04:16] Bug 107068 on http://launchpad.net/bugs/107068 is private [04:16] Rinchen: last i heard about it, it was in the hands of Tom who was trying to land the code. [04:17] Rinchen: that's not critical anymore (since this morning) [04:17] ddaa, thanks. mthaddon? [04:17] ddaa: Lord? [04:17] Rinchen: it's affected by our Gutsy work [04:17] LarstiQ: no, we've got another Tom here [04:17] carlos, ok, great. [04:17] and that one is actually helpful [04:17] so we will schedule it, but it will not be a blocker [04:17] carlos, sure. [04:17] jamesh, when you can, please update the report. [04:17] Rinchen: I'm investigating the real cause of the problem, yet [04:18] cprov, thanks. [04:18] Rinchen: if that's related to this morning's cherry pick then it was completed [04:18] any final comments before we end bugs? === ..[topic/#launchpad:mpt] : Launchpad 1.0 public beta, https://launchpad.net/ | Next developer meeting: Thu 25 Apr 2007, 1400UTC (wiki:MeetingAgenda) | launchpad-users@lists.canonical.com (wiki:MailingLists) | Channel logs: http://tinyurl.com/72w39 [04:18] mthaddon, different [04:18] Rinchen, matsubara has been giving me some daily updates [04:18] ok, thx [04:18] mthaddon, I'll chat with you and ddaa post meeting [04:18] sounds good [04:18] SteveA, back to you. [04:18] we had 5 new bugs filed on wednesday [04:18] 4 dupes, one reject [04:18] thanks Rinchen [04:19] we had 15 new bugs filed yesterday [04:19] * Bug tags [04:19] I'm curious for today [04:19] there are no new bug tags === ..[topic/#launchpad:mpt] : Launchpad 1.0 public beta, https://launchpad.net/ | Next developer meeting: Thu 26 Apr 2007, 1400UTC (wiki:MeetingAgenda) | launchpad-users@lists.canonical.com (wiki:MailingLists) | Channel logs: http://tinyurl.com/72w39 [04:19] * Production and staging (Stuart) === mpt can't count [04:19] we have 410 unconfirmed right now. [04:19] Production systems where updated on Monday. Went fine except for soyuz regressions so the code on drescher was rolled back to the previous production release. [04:19] beta is now running Mark's branch and ready for testing on a three hourly code update cycle. Do we need to do gardening of the launhpad-beta-testers team? [04:19] staging is now entirely Tom's baby. Good riddence :) [04:19] We are now in database freeze, as per email to the mailing list. [04:19] edge is happily running launchpad/devel HEAD, updated daily. [04:19] thanks stub :) [04:19] stub: What sort of gardening do you have in mind? [04:19] stub: are we directing beta testers to beta? [04:20] when can we expect carbon back (if ever)? [04:20] danilos: next week [04:20] SteveA: ok, thanks [04:20] SteveA: No anouncements, and no automatic redirect yet. Code only just went live. [04:20] mrevell: I don't know if we need to prune the team and get people to reagree to anything. [04:20] stub: we also should change teh "banner" on beta [04:20] danilos: A week or two [04:21] to say what's being tested with a link to a page about it === schwuk [n=dave@ubuntu/member/schwuk] has joined #launchpad [04:21] stub: I'll talk with mark about that [04:21] stub: The only agreement we have is that they won't post screen shots of the beta interface. So, it's probably one for sabdfl to decide. [04:21] mrevell: no need to prune the team or get people to agree to anything [04:21] yup. I'm just mentioning it since I just thought of it :) [04:21] mrevell: mark will be mailing people about it === _Neil [n=neil@unaffiliated/neil-] has left #launchpad ["Konversation] [04:21] SteveA: okay, cool [04:22] all done [04:22] ? [04:22] * Sysadmin requests [04:22] There are no special requests at this time. I am tracking all of the normal priority items. [04:23] I have number #26785 which is a request for planet.bazaar-vcs.org [04:23] there are some that are kind of internal to the sysadmin team, but that affect launchpad development and deployment [04:23] the Bazaar community would like to see this happen. I have chased the RT request. [04:23] mrevell, I have it and am tracking. Do you need that elevated? [04:23] - mthaddon needs access to the machine vanadium [04:23] - we have a new app server box awaiting deployment [04:23] Rinchen: Not just yet as I only just rechased yesterday. thanks. [04:23] I've created an RT ticket about Vanadium access [04:23] mthaddon: please tell Rinchen the RT number === lbm [n=lbm@195.181.54.128] has joined #launchpad [04:24] Rinchen: 27662 [04:24] mthaddon: please add an RT ticket to track bringing the new app server box up [04:24] will do [04:24] mthaddon, thanks. It's still in the incoming queue. I'll add it to my list. [04:24] thanks mthaddon [04:25] * A top user-affecting issue (mrevell) [04:25] We have two similar annoyances this week, both to do with the Answers system. [04:25] answers and annoyances! === dungodung [n=felix@wikipedia/dungodung] has joined #launchpad === SteveA waits to hear what these issues are [04:27] heh [04:27] First: A member of the Ubuntu community has recently been offering answers that some Ubuntu support contacts consider to be unhelpful. [04:27] Alan Pope, he of elevated karma, has raised the issue of whether the Answer Tracker may become less useful as more people discover it. In Ubuntu's case, there is a dedicated team of support contacts who answer requests for help. There are also some people, with less experience, who mostly have good intentions but risk reducing the quality of answers. There's also a small minority who attempt to answer many support request, in order to bo [04:28] so [04:28] interesting [04:28] you got cut off [04:28] mrevell: where were these issues raised? [04:28] this reminds me of a discussion that statik and I had about a feature the silva people would like to use [04:28] in prv earlier [04:28] ... support request, in order to bo [04:28] you got cut there [04:28] boost karma? [04:28] where a team is particularly designated as the primary support providers for a particular project [04:29] and that team's answers would be specially flagged [04:29] SteveA, flacoste: I have an idea and a plan for this [04:29] it is also related to a malone bug reported [04:29] so is the issue how a user can tell whether the answers they are getting are from official people or random third parties [04:29] jamesh is on the right track [04:29] we need a way to identify important people [04:29] mrevell: ... many support requests, in order to bo [transmission ends] [04:29] kiko: can you mail the list about your idea? [04:30] s/important/trustworthy ? [04:30] IIRC, some of the Ubuntu developers have asked about similar stuff in the bug tracker [04:30] mrevell: post in several shorter lines, not one long line [04:30] flacoste, let's chat about it. maybe flacoste, BjornT and me? [04:30] don't have the bug number handy though [04:30] kiko: ok [04:30] jamesh, that's what I was talking about [04:30] kiko, flacoste: please also involve statik [04:30] problem is you are in danger of creating a two-tier system [04:30] which already exists on irc - ops and non-ops [04:30] but doesnt really exist in launchpad as such - specifically for answers. [04:31] ops have superpowers [04:31] so it's a bit of different situation [04:31] sure [04:31] popey: doesn't have to be two _tiers_. Think of 'em as merit badges. [04:31] without it, there's a lot of overlap between answers and ubuntuforums... [04:31] mrevell: still there? [04:31] i was merely suggesting that people might let the power go to their head [04:31] popey: there is no reason that the "Ubuntu answer guys" team would be the same as the Ubuntu developers team [04:31] so, we just need to allow grading answers? (hey, j/k :) [04:31] "power" [04:31] danilos: there is a problem there, people *ask* for grading [04:32] i have seen it in other support systems [04:32] people tack on the end of their messages "if this was useful give me stars!" or somethingf [04:32] gets tiresome to see [04:32] popey: we already have the 'This answer solved my problem', now they want a numberic raing!?! [04:32] not looking forward to seeing even more karma whoring [04:32] lp is currently sitting on about 33 hits/sec, which is roughly 10 hits/sec more than the same time yesterday [04:32] popey: wasn't that discussed to death already (which is why I made this, I guess, a bad joke)? [04:32] thanks for raising the issue [04:32] flacoste: that doesn't work though [04:33] people reply to their own question saying "thanks" then mark *that* as the answer [04:33] as we have only a limited time for this meeting [04:33] ok [04:33] I ask that other discussion wait until later [04:33] was thinking I could write a spec for UDS about it? [04:33] will any answer tracker people be at UDS? === gnomefreak [n=gnomefre@ubuntu/member/gnomefreak] has joined #launchpad [04:33] kiko will be there [04:34] yes I will [04:34] i will be there :) [04:34] mrevell: are you here? [04:34] the remaining agenda items are for mrevell. he is apparently not here. [04:34] so let's skip forward to three sentences, and go back to the other items if mrevell comes back. [04:34] * Three sentences [04:34] DONE: Sprinting at Steve's [04:34]