/srv/irclogs.ubuntu.com/2008/07/21/#ubuntu-bugs.txt

Fallenouseems that there is some problem with the launchpad css ?00:46
Fallenoueach time i refresh the page i get 50%chance of having the page without css (so ugly page)00:46
GrantbowI was getting that yesterday too00:48
Fallenoubtw, i get one bug i sorted as "Incomplete" which has more information now (reporter added some logs) , can someone tell me if there is anough information to put it to "Confirmed" ? bug #25024100:49
ubottuLaunchpad bug 250241 in linux "thermal.ko fails -> no fan on laptop" [Undecided,Incomplete] https://launchpad.net/bugs/25024100:49
Grantbowyou can't confirm your own bugs, that defeats the purpose00:51
Fallenouit's not a bug i reported00:52
Grantbowoops, sorry.00:53
Fallenoujust want to know if the bug is anough explained and if there is enough log to remove the "Incomplete" status :)00:55
Fallenouand in this case, what status to put instead00:55
GrantbowFallenou: I'm not an expert but this is my understanding.  Can you duplicate the problem?  If so you can confirm it.  Beyond that it might take someone who knows that code pretty well to diagnose precisely where the problem really lies.00:58
Fallenouok so we gotta know if it is reproductible00:58
Grantbowyes, that's the point of the "confirmed" status00:59
Grantbowa second person with the same symptoms00:59
Grantbowthere's documentation about this on the wiki too01:00
Grantbowsee /topic01:00
Fallenouyes i read the wiki about triaging but it's a little bit confused yet in my head :p01:00
Fallenoui'm new to all this01:00
GrantbowYou'll get used to it.  The meanings of the status and priority and getting used to the reporting system can be tricky in any bug system that you begin using.01:02
GrantbowI'm new to this bug system too.01:04
Fallenouso far i just put some new bugs in Incomplete status01:04
Fallenouasking for more information01:04
GrantbowEvery little bit helps :-)  If you like you can register the ones you worked on using the 5-a-day tool.  Are you working with a LoCo yet?01:06
Fallenouwhat is a LoCo ?01:08
Fallenou(don't know 5-a-day)01:08
Grantbowhttps://wiki.ubuntu.com/LoCoTeams describes Ubuntu Local Communities01:08
GrantbowI'll find a linke for 5-a-day01:09
FallenouLoCo team is a group of people in the same geographic region acting like promoting ubuntu ?01:10
Grantbowexactly01:10
Grantbowsometimes doing translations too01:10
Grantbowif needed01:10
Fallenouok no i don't belong to any team right now :o01:10
Grantbowwhere are you?01:11
Fallenouin france, there is a LoCo team ubuntu-fr01:11
Fallenou(an irc channel here too)01:11
Grantbowexcellent01:11
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Grantbowthere is a tool that groups of people can use to track how many they have done if they want.  It's optional.  https://wiki.ubuntu.com/5-A-Day01:12
GrantbowThere is a global bug jam coming up in August and it's fun to keep track for special events like that.01:13
Fallenoui receive emails for "Hug Day" sometimes :)01:13
Fallenoubut i never came yet but maybe i will =)01:13
FallenouHug day (bug day) is triaging / confirming day on IRC right ?01:14
Grantbowyes, same stuff.  https://wiki.ubuntu.com/GlobalBugJam   https://wiki.ubuntu.com/UbuntuBugDay01:15
Fallenouhttps://launchpad.net/~yann-sionneau/+sshkeys < hum here is my SSH key01:16
Fallenouooh01:17
Fallenoui missunderstood01:17
Fallenoui thought i had to send the ssh key via 5-a-day01:17
Grantbowthen you are most of the way ready to use it - but I've had some problems with getting it to work01:17
Grantbowbug #193502 got in my way01:18
ubottuLaunchpad bug 193502 in five-a-day "5-a-day complains about bzr" [Medium,Incomplete] https://launchpad.net/bugs/19350201:18
Fallenouoops this bug is mine :p01:18
Fallenoui miss typed :x01:18
Fallenoui entered the ssh key instead of bug number01:18
Fallenouso it crashed and it seems to have sent a bug report01:19
GrantbowLol, I don't think that's what's supposed to happen.01:19
Fallenouho , no it's not my bug01:20
Fallenoufunny my 5-a-day crashed the same time the bug appears here :p01:20
Grantbowubottu is helpful in describing bug numbers we talk about here.01:20
ubottuGrantbow: Error: I am only a bot, please don't think I'm intelligent :)01:20
Grantbowyeah, yeah01:20
Fallenouyes i experienced it :)01:21
Fallenouok i just understood you typed the bug number01:21
Grantbowexactly01:21
Fallenouthought i was on #ubuntu-bugs-announce and the bug just shows up ... i'm too stupid :p01:21
Grantbowtoys toys01:22
GrantbowI should get back to my Supybot python plugin coding soon.01:22
Grantbowthat's the code that runs ubottu01:22
Grantbowthough I didn't code the cool plugins used for these bugs - I'm coding other stuff.01:22
Fallenouthe bot which announce new bugs is having some troubles apparently ^^01:23
Fallenouit kept disconnection/reconnecting this afternoon01:23
Grantbowit could be due to netsplits in freenode01:25
Fallenouyes maybe01:26
Fallenouhum 5-a-day crash01:26
Fallenoucan't add bug01:26
Fallenoutoo bad =)01:26
Grantbowthat's what happened for me too - maybe you could add a comment to bug #192502 if you have time01:26
ubottuLaunchpad bug 192502 in bluetooth-alsa "bluetooth audio skips, cuts out" [Undecided,New] https://launchpad.net/bugs/19250201:26
Fallenouok will do it tomorrow01:27
Grantbowoops, I mean bug #19350201:27
ubottuLaunchpad bug 193502 in five-a-day "5-a-day complains about bzr" [Medium,Incomplete] https://launchpad.net/bugs/19350201:27
Fallenoui'm gonna go sleeping now :p01:27
Fallenou(yes i got it :p)01:27
Grantbowcool01:27
GrantbowWell, take care.  Thanks for helping out.01:27
Fallenouit's 2:30 am here and i have work tomorrow :x01:27
Fallenouyou're welcome :)01:28
Fallenoubye !01:28
Grantbowbye !01:28
mrooneycan anyone here using compiz see if they can duplicate this bug I found?02:44
stperewhat bug? :)02:45
greg-gfirst rule of irc: don't ask to ask, just ask (with all appropriate details)02:50
mrooneygreg-g: I wasn't asking to ask, I was asking if anyone was willing :)02:54
mrooneystpere: I am trying to change the alt+left click behavior, that moves a window02:55
stperebad behaviour for sure! :D02:55
stperemust be set to "close window"02:55
greg-ghe's gone02:55
greg-ghmmm02:56
stperewb mrooney02:58
mrooneythanks, dunno what happened02:58
mrooneyso anyway02:58
mrooneystpere: I open CCSM, go to "Move Window" and try to disable Initiate Window Move mouse binding02:58
mrooneyso I click the binding button, and uncheck enable, then ok02:59
mrooneyNOW, left click drags everything! just a left click02:59
mrooneyyou can't even click things02:59
mrooneyyou have to use the keyboard to re-enable it!02:59
mrooneythe same thing happens if I try to change it to anything else, instead of just disable it03:01
stperesec, I'm insalling CCSM03:02
stperedidn't have it on this installation03:03
mrooneystpere: okay, thanks :)03:03
mrooneyI duplicated it on another machine as well03:05
stperesame here03:08
nellerymrooney, I receive the same symptoms with alt +left-click03:17
nellerybut dont get the second part03:18
mrooneystpere: so you get the same buggy behavior?03:18
nelleryis this by any chance related to wobbly windows?03:18
mrooneynellery: what symptoms do you mean?03:18
mrooneynellery: interesting, I can try disabling them, I wonder how that would have an effect03:19
mrooneystpere: it definitely seems like a bug, right?03:22
nellerymrooney, hm, reenabling move window doesn't cause windows to drag with left click, but it makes the cursor not click03:23
mrooneyyeah, it is pretty poor all around03:24
mrooneyyou have to make it go to the default settings for anything to work, basically03:24
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speeddemon8803hey guys, im one of the triagers and I have a question of what to do on this bug https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/25021605:15
ubottuLaunchpad bug 250216 in openoffice.org "Ubuntu 8.04 installing OpenOffice Formula from Add/Remove does not put an icon in the applications menu" [Undecided,New]05:15
speeddemon8803formula definately does not show up in the list as the person suggested by his comment..so..confirmed correct?05:18
* greg-g looks05:18
greg-gbut in general, if you can reproduce the issue, yes, feel free to set it to "confirmed"05:19
speeddemon8803Thanks greg-g05:19
greg-gnp05:20
greg-gspeeddemon8803: which "formula" package are you trying to install?05:23
greg-gopenoffice.org-math?05:25
speeddemon8803yes05:28
greg-gyeah, got it.  And yes, I can confirm as well05:28
speeddemon8803Awesome. Thanks for the help.05:29
greg-gI'm downloading its source now to look for the issue, it'll be a bit as it is 280 megs :)05:29
speeddemon8803yeah05:29
* speeddemon8803 goes back to triaging05:29
greg-gthanks for helping speeddemon880305:30
speeddemon8803thank you as well! :)05:30
HewHow long does the retracing service take? It used to occur on the day, but there are reports that have been unattended for over a month.07:18
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affluxI'm having trouble understanding bug 250486. The package's preinst file has a dpgk creates a diversion for the libglx.so.12:46
ubottuLaunchpad bug 250486 in nvidia-graphics-drivers-177 "package nvidia-glx-177 None [modified: /var/lib/dpkg/info/nvidia-glx-177.list] failed to install/upgrade: trying to overwrite `/usr/lib/xorg/modules/extensions/libglx.so', which is also in package xserver-xorg-core" [Undecided,New] https://launchpad.net/bugs/25048612:46
affluxargh12:46
duncan-nzCan I use this channel to try and confirm some bugs?12:46
duncan-nzis anyone able to confirm a bug report I have? Open Yelp and search for 'workspace', then select the link to documentation for 'clock'. Tell me what happens please.12:47
duncan-nz(This is with 8.04 and Yelp 22.2.112:47
duncan-nz)12:47
affluxtry again: I'm having trouble understanding bug 250486. The package's preinst file has a dpkg-divert call which should create a diversion for the libglx.so.12:47
ubottuLaunchpad bug 250486 in nvidia-graphics-drivers-177 "package nvidia-glx-177 None [modified: /var/lib/dpkg/info/nvidia-glx-177.list] failed to install/upgrade: trying to overwrite `/usr/lib/xorg/modules/extensions/libglx.so', which is also in package xserver-xorg-core" [Undecided,New] https://launchpad.net/bugs/25048612:47
affluxAnd the bug report as a line saying [modified: /var/lib/dpkg/info/nvidia-glx-177.list]. How can that happen?12:48
duncan-nzSorry, the link is called 'Clock Manual'12:48
affluxduncan-nz: can't find that link12:48
duncan-nzOK, could you comment and confirm this bug for me? https://bugs.edge.launchpad.net/ubuntu/+source/yelp/+bug/24361112:50
ubottuLaunchpad bug 243611 in yelp "Clock Manual link broken" [Low,New]12:50
duncan-nzubottu, thanks, I know.12:50
ubottuSorry, I don't know anything about thanks, i know.12:50
Piciits a bot.12:51
duncan-nzOK, ubottu is a bot - I get it.12:51
affluxduncan-nz: sorry, maybe I was unclea. I can't see the link you're talking about12:51
duncan-nzafflux, so when you search Yelp for 'Workspace' you do not get a result called 'Clock Manual'. Is that correct?12:52
affluxyes12:52
affluxOr I'm blind :)12:52
duncan-nzWhy is it that different people get different results from Yelp?12:52
duncan-nzDo you have tracker enabled?12:52
affluxno12:52
duncan-nzI guess that makes a difference.12:53
duncan-nzWhat about searching for 'Clock Manual'?12:53
affluxcould be. If I remember correctly some -doc packages register their documentation "with yelp", sort of12:53
affluxduncan-nz: um, yes, there it is12:54
duncan-nzand when you select it?12:54
affluxduncan-nz: I get an empty overview page, with a ToC: "introduction", "usage" and "settings"12:55
affluxnote that I'm on intrepid12:55
duncan-nzah, what's the URL for the link you get in the search results?12:55
duncan-nzThe one I get, which is broken, is file:///usr/share/gnome/help/clock/C/clock.xml#gospanel-312:56
affluxduncan-nz: file:///usr/share/gnome/help/clock/de/clock.xml#index12:56
affluxduncan-nz: your url works for me12:56
duncan-nzbut you're locale is de, right? so you have a different path in the search results. Now how can it be that my link works for you...?12:57
duncan-nz[you're = your]12:58
duncan-nzafflux, how do I use one your URL in Yelp, I can't remember how to do it.12:59
affluxduncan-nz: It seems like gnome-panel-data always installs the english manuals12:59
affluxduncan-nz: no idea, just use epiphany or firefox, will work too12:59
affluxduncan-nz: can you check whether you have the file /usr/share/gnome/help/clock/C/clock.xml ?13:00
duncan-nzafflux, Yes, I have the file you mentioned.13:04
duncan-nzafflux, so you're not actually checking that Yelp can open that link? Are you sure that's a valid way to check?13:04
affluxduncan-nz: no, not sure. I thought it uses some browser backend like epiphany or similar13:04
affluxwill check whether I get the C link when I start yelp with LOCALE=C13:05
affluxduncan-nz: running "env LC_ALL=C LANG=C yelp" results in "file:///usr/share/gnome/help/clock/C/clock.xml#index", which works for me13:06
duncan-nzafflux, I wish it did, but I don't think so.13:07
duncan-nzI will try that env switch.13:07
affluxthat's not important for you I guess, because I use it to get the C locale (which is like the version without localisation)13:07
duncan-nzduncan@duncan-laptop:~$ env LC_ALL=C LANG=C yelp" results in "file:///usr/share/gnome/help/clock/C/clock.xml#index13:08
duncan-nzenv: yelp results in file:///usr/share/gnome/help/clock/C/clock.xml#index: No such file or directory13:08
duncan-nzduncan@duncan-laptop:~$13:08
affluxnah, stop after the " please ;)13:08
affluxthe command is "env LC_ALL=C LANG=C yelp" (without quotes)13:09
duncan-nzafflux, sorry, I didn't even read it - I just did copy-paste. sorry.13:10
affluxnp13:10
duncan-nzIt makes no difference for me, I still get the dead link.13:12
duncan-nzHow would I mark this as fix-released in Intrepid, but still broken in hardy?13:12
affluxduncan-nz: usually you mark it as fix released and click "nominate for release" -> hardy, but that would require it to be reviewed and have some more information13:14
affluxI'm writing a comment right now, not sure how this should be handled13:15
affluxcomment added13:16
duncan-nzafflux, thanks.13:23
affluxyou're welcome13:24
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pmatulisin Launchpad, against what package are bugs filed when closed-source nvidia drivers do not work with a particular card?14:35
duncan-nzWhy not file the bug with nvidia?14:37
Hobbseepmatulis: none of them.  or if they are, they'll just get marked as wontfix eventually14:38
pmatulisHobbsee: i thought linux-restricted-modules-envy14:38
gauthiermI've got a fairly reproduceable crash in either rhythmbox or gstreamer. How would I go about getting a backtrace? Is this the correct channel for this stuff?15:37
bddebianBoo15:37
techno_freakBaa15:38
seb128gauthierm: yes that's the correct channel15:39
seb128gauthierm: the easier way is to enable apport and send a bug using it15:39
seb128gauthierm: edit /etc/default/apport and /etc/init.d/apport restart15:39
gauthiermseb128: Done. Should I also restart the program that is crashing?15:40
seb128yes, you should get the crash while apport is running15:41
seb128gauthierm: you can read https://wiki.ubuntu.com/DebuggingProgramCrash on the topic too15:42
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sparrfirefox version 3.0 depends on firefox-3.0 when it should (i think) depend on firefox-3.0 version 3.0, should i report that as a bug?16:47
bdmurraysparr: you might check in the ubuntu-mozillateam first16:49
bdmurrayirc channel that is16:49
sparrheh16:49
sparri have to part a channel for every one i join16:50
sparrubuntu is becoming a large faction in my channel list16:50
stgrabersparr: IIRC you can ask the freenode staff to let you join more than 20 channels16:58
sparryeah, i have16:58
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bahadunn20 channel limit?17:38
bahadunnI did not know about that17:38
mouzprobably bug 250287 should have importance high. If I am right, could someone having the ability to please make it so? Should it be nominated for the intrepid release?17:39
ubottuLaunchpad bug 250287 in tasksel "[intrepid] deselecting one task uninstalled all tasks" [Undecided,Confirmed] https://launchpad.net/bugs/25028717:39
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dorins_is apport installed by default on ubuntu but not on kubuntu?18:13
dorins_I use kubuntu but I've never seen apport GUI show up when a program crashes18:14
bdmurraydorins_: you can check via apt-cache show apport and look at the task section18:14
bdmurrayit shows Task: ... kubuntu-desktop on Hardy18:14
dorins_bdmurray: you're right it does show.. does that mean kubuntu-desktop depends on apport or something?18:16
dorins_apport is installed, but I can't figure out how to activate it. It doens't show up when a program crashes. Can anyone help?18:18
bdmurrayWell it means apport will be installed on a default kubuntu system18:18
jonpackardquestion: How are bugs experienced with an Ubuntu-based distro handled? Example bug 250509, the reporter is using Kanotix18:22
ubottuLaunchpad bug 250509 in linux "Kernel 2.6.26 bug" [Undecided,Incomplete] https://launchpad.net/bugs/25050918:22
seb128_some distros are registered on launchpad, in this case you can open a task on the distro18:24
seb128_otherwise just close the bug and tell the user to report the bug to the distribution he's using18:25
jonpackardseb128: doesn't look like Kanotix is on LP.. setting to invalid. Thanks!18:26
seb128_you're welcome18:26
LaserJocktag triaging question:18:45
LaserJocka bug as the following tags: gutsy hang hardy lockup stuck upgrade18:45
LaserJockare any of those (other than upgrade) useful tags?18:45
bdmurrayLaserJock: there is http://wiki.ubuntu.com/Bugs/Tags18:46
bdmurrayhowever, none of those are in the list18:46
bdmurraywell, except upgrade ;)18:46
stgraberLaserJock: that's how people use tags :( we have seen a lot of them in Ubuntu Brainstorm too18:47
LaserJockbdmurray: right, but is it considered ok triaging etiquette to make better tags?18:47
bdmurrayI try not to remove any existing tags only add useful ones18:48
bdmurrayI seem to recall reporter added tags being useful once18:48
LaserJockI was thinking gutsy2hardy would do it though18:48
LaserJock"hang", "lockup", and "stuck" are hardly helpful in this situation, IMO at least :/18:49
LaserJockbdmurray: I guess it really doesn't hurt to use unhelpful tags as long as they don't conflict with meaningful ones18:50
LaserJocksorry, that was a general comment, not specifically to bdmurray18:51
bdmurraythere also is no telling how other people search for tags really18:54
bdmurraymaybe stuck is a useful search for some people18:54
greg-gand if enough people start to use it, it becomes meaningful18:54
LaserJockhmm18:55
LaserJockthat really just seems like a workaround for LP search not working, but oh well :-)18:56
greg-gnow you are conflating issues ;)18:56
greg-gbut really tags should be free form, that is how they can become useful.  Otherwise we would just give a set list to choose from instead of allowing free-from typing.  BUT, providing a more useful list of tags would be an improvement18:57
greg-g(like the idea on IdeaPool) ;)18:57
LaserJockI just tend to see it from a developer perspective I guess18:58
LaserJockI see tags as useful flags we can set18:58
LaserJocknot as "what words describe this bug" which is sort of the social-networking type tagging18:59
greg-gright, and you are free to.  Other people using tags in other ways does not dimish your ability to use them, or, have you come across a situation where it has?18:59
LaserJocksure18:59
greg-g(other than a misunderstanding of the definition for the "upgrade" tag)18:59
LaserJockI'm going through a list of examples ;-)18:59
LaserJockI do find it more noisy and annoying than harmful19:00
LaserJockso I guess I'll just hold my tongue ;-)19:01
greg-gyou notice the tags? (seriously, I rarely see them)19:01
LaserJockyeah19:01
LaserJocktags are one of the most important "features" of a bug to me19:01
greg-ggotcha19:02
chrisccoulsonguys, i'm currently looking at https://bugs.launchpad.net/ubuntu/+bug/250034 does anyone else think this should be "won't fix" or "invalid". I was going to respond to the reporter and ask them to raise bug reports against individual packages that are missing desktop files19:02
ubottuLaunchpad bug 250034 in ubuntu "[8.04] Lots of applications are undiscoverable (+debian menu broken)" [Undecided,New]19:02
norsettogreg-g: we do notice tags, and I personally change them when they are plainly wrong (like, needs-packaging used instead of update)19:02
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LaserJockgreg-g: part of it could be that a lot of developer's todo lists are tag searches19:03
greg-goh, we were in -bugs, whoops :)19:03
Fallenouwhat do i have to do with this bug : https://bugs.launchpad.net/bugs/250289 ? i set it to incomplete, the reporter gave a log and set it back to New :o19:03
ubottuLaunchpad bug 250289 in ubuntu "Lenovo T60 over heated with 8.04 " [Undecided,New]19:04
greg-gnorsetto: yeah, I guess I need to pay more attention to them :)19:04
norsettoFallenou: yes, you asked for info and the guy replied with them, what is the problem?19:05
Fallenouok but isn't the report still incomplete ?19:06
norsettoFallenou: if you believe there is still information missing ask them nicely and set it back to incomplete19:07
Fallenoui'm wondering if this isn't a duplicate of https://bugs.launchpad.net/ubuntu/+source/linux/+bug/25024119:08
ubottuLaunchpad bug 250241 in linux "thermal.ko fails -> no fan on laptop" [Undecided,Incomplete]19:08
Fallenoui think i'm wrong after all19:10
Fallenouthey look like kind of the same thing but it's not , they don't have the same error message19:11
chrisccoulsonFallenou - I would actually ask for a bit more information. For example, the reporter doesn't specify whether their fan is running when it gets hot19:14
Fallenouok19:15
Fallenouthanks :)19:15
chrisccoulsonalso perhaps ask them to do "cat /proc/acpi/thermal_zone/THM*/*19:16
LaserJockgreg-g: you got a sec to walk me through a triage on bug #109544 ?19:35
ubottuLaunchpad bug 109544 in ubuntu "Automated system update of x64 Kubuntu 6.10 to 7.04 has messed up my display settings." [Wishlist,Confirmed] https://launchpad.net/bugs/10954419:35
LaserJockdoesn't particularly seem like a useful bug to me19:36
greg-gLaserJock: hmm19:37
greg-gI would ask him to mv his xorg.conf to his /home to see if it autodetects it correctly19:37
greg-gif it does, that it was an issue with the upgrade.  If not, then something with xorg has changed19:37
LaserJockit'19:38
LaserJockit's been well over a year since the bug was reported (with no comments since), do you think the reporter will respond?19:38
greg-gif not, then you close it :)19:39
greg-g(after 60 days)19:39
greg-gwhich is why I go through my own related bugs every now and then filtering on bugs that have expired (incomplete and no response from submitter in 60+ days)19:40
LaserJockgreg-g: so are triagers supposed to subscribe to the bug or assign themselves or ...19:41
LaserJockI remember there was some discussion a while back about it but I can't remember the outcome19:41
bdmurraysubscribe as assignment will break the janitor if it were enabled19:42
greg-gsubscribe, not assign.  Assignment is for the person working on the fix19:42
greg-gif someone is assigned, the bug will not "expire".  If I am just subscribed it will.19:42
chrisccoulsonwould somebody mind setting the status of the transmission task in this bug to "won't fix" (see transcript of discussion on #ubuntu-devel - comment 8). This particular bug is fixed in tracker now, so i've added a tracker task (set to fix released): https://bugs.launchpad.net/ubuntu/+source/tracker/+bug/18943919:43
ubottuLaunchpad bug 189439 in tracker "Transmission should use a temp-dir to exclude from indexing" [Undecided,Fix released]19:43
LaserJockgreg-g: but generally you do want to subscribe?19:43
greg-gLaserJock: yeah, if you ask for infomration from the reporter it is good form to subscribe so when they do repsond you can take the next step (set to confirmed/ask more debugging info, etc)19:44
LaserJockgreg-g: seriously dude, you must have had some real free time to get those 5-a-day stats ;-)19:46
greg-gon the contrary, I had finals due :)19:47
greg-gmy room was also really clean19:47
greg-g;019:47
greg-g;)19:47
muddler_I have what I suspect might be a bug - I've been trying to work around it all day. Could someone take a look at it?19:59
jonpackardmuddler: I'd be glad to help.. have you reported it on launchpad yet?20:01
muddler_I haven't because I'm not certain it's a bug and don't want to waste people's time20:02
muddler_I have been toying with it all day though and I've been through every guide and man page I can find.  Should I launchpad next?20:03
jonpackardthat's OK.. if it's not a bug we can convert it into a question.. it won't be wasting time. If you think it's a bug and haven't been able to find anything about it (ubuntuforums, wiki, etc.) then go ahead and file it as a bug20:04
muddler_ok, thanks, I'll look through launchpad one last time and then post there :)20:06
muddler_jonpackard: I have now filed it (https://bugs.launchpad.net/ubuntu/+bug/250597 for your interest).  Thanks for the help.20:26
ubottuLaunchpad bug 250597 in ubuntu "Cannot mount ntfs partition as only writable by 1 user" [Undecided,New]20:26
jonpackardmuddler: Thanks! I'll have a look at it soon to see if I can help. :)20:32
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