/srv/irclogs.ubuntu.com/2008/08/24/#ubuntu-bugs.txt

hggdhbcurtis, thank you for your help. You can follow the link on the chat topic for more information on what to do/how to triage00:00
hggdhbcurtis, this is a good start: http://wiki.ubuntu.com/HelpingWithBugs00:00
bcurtishggdh, thanks I have skimmed them, and i think for me it's just a matter of hands on and hope i don't screw things up too bad00:01
bdrungbcurtis: and if you are unsure, what to do: ask00:01
emgenthello00:03
hggdhemgent, hello00:03
hggdhbcurtis, this is correct: when in doubt, ask. We will answer00:03
bcurtisok, so for bug 260754, appears to be a wishlist but doesn't have any package associated and seems kind of vague.  just for experience.. whats the best way to handle it?00:05
ubottuLaunchpad bug 260754 in ubuntu "[Wishlist] scmpd packaged" [Undecided,New] https://launchpad.net/bugs/26075400:05
hggdhheh00:06
hggdhthis is actually a packaging request, but without the correct groups subscribed00:07
hggdha suggestion, right now: do not touch it. See https://wiki.ubuntu.com/BugSquad/KnowledgeBase00:07
bcurtisso in your shoes, you wouldn't touch it?00:08
bdrungbcurtis: a good help are the standard responses:  without the correct groups sub00:08
hggdhspecifically, see https://wiki.ubuntu.com/Bugs/HowToTriage#Special%20types%20of%20bugs. I am still trying to find and document exactly what is expected to be done with any of the special bugs00:08
hggdhbcurtis, indeed, I would not touch it. Not until I was to be completely clear on how to proceed00:09
hggdhs/was/were00:10
bcurtisok00:11
hggdhbcurtis, another good approach to learning is to fix oneself on a few packages (those you more easily identify yourself with), and gain experience there00:11
bcurtisok00:12
bdrungbcurtis: and going to bug jams00:12
bcurtisbdrung: which are?00:12
bdrungbcurtis: where do you live?00:12
bcurtisbdrung: outside of Washington DC USA00:13
hggdhyes, a bug jam is usually a good place to learn: each of them usually have a good triager/maintainer local, answering questions and explaining procedures00:13
bdrungbcurtis: have a look at https://wiki.ubuntu.com/GlobalBugJam . this was the global and recent00:15
bcurtisthank you all for your help00:21
bdrungi have edited bug #260754: modified title, added needs-packaging tag, checked if it is already in ubuntu or debian and then confirmed this bug. everyting beyond is something for motu00:21
ubottuLaunchpad bug 260754 in ubuntu "[needs-packaging] scmpd" [Wishlist,Confirmed] https://launchpad.net/bugs/26075400:21
bcurtisso if it isn't in either.. what do you then do?00:27
bdrungbcurtis: someone have to package it. if you are interested in packaging have a look at: http://www.debian.org/doc/manuals/maint-guide/00:29
bdrungthere are more resources about it: https://wiki.ubuntu.com/PackagingGuide/Lists/DocumentationResources00:29
bcurtisok.. then if you find it.. its marked as invalid and a reason would be "already in "debian unstable" ...?00:30
bdrungyes00:30
bcurtisok00:30
bdrungif it isn't in either you confirm the bug00:30
bcurtisand mark a "needs packaging"00:31
bdrungwhit hyphen00:32
bdrungchange the title to look like "[needs-packaging] program-name"00:32
bcurtisbdrung, hggdh, Thanks!00:38
bdrungnp00:38
bdrunghelping people to get involved is good00:39
bdrungbcurtis: do you heard about 5-a-day?00:44
bcurtisi think so.. take care of 5 bugs a day if you can00:44
bdrungbcurtis: and interested?00:50
bcurtisyeah, i try to get 5 bugs a day00:51
bdrungbcurtis: have a look at https://wiki.ubuntu.com/5-A-Day/Reporting00:52
bdrungthen you can see your result in http://daniel.holba.ch/5-a-day-stats/00:52
marnanelShould I be able to write:   bzr branch bzr+ssh://bzr-playground.gnome.org/fast-user-switch-applet/trunk/ bzr+ssh://bzr-playground.gnome.org/~tthurman/fast-user-switch-applet/awn/  ?  It says that "...f-u-s-a/trunk/" is not a branch.02:13
marnaneloops02:14
marnanelwrong channel entirely02:14
* marnanel apologises.02:14
james_whi marnanel, here is fine too02:15
james_wah, no, sorry, it is the wrong channel, I assumed this was #bzr02:16
* marnanel grins02:17
=== ConnorImes is now known as Rocket2DMn
=== bcurtis is now known as bcurtiswx
aliciapgso yeah...i need help with my soundcard05:50
aliciapgand i'm getting no help05:57
aliciapgyeah05:57
=== mcas_away is now known as mcas_froscon
cacf3b2074hi11:07
aron_hi11:08
cacf3b2074process nm-applet has a bug, how to report it11:08
cacf3b2074same question for x-session-manager,  btw and how to find their description11:08
affluxhttps://bugs.launchpad.net/ubuntu/+source/network-manager-applet/+filebug11:09
affluxcacf3b2074: see link above for nm-applet11:09
cacf3b2074afflux: but which application11:09
cacf3b2074oh right11:09
cacf3b2074how do you easly find this information?  synaptic was not helpfull11:09
affluxcacf3b2074: what do you mean by "how to find their description"?11:09
cacf3b2074I want to find package name knowing the name of the process, sometimes its diffrent11:10
affluxcacf3b2074: "dpkg -S nm-applet", or, to be more specific: dpkg -S /usr/bin/nm-applet11:10
aron_first,check in launchpad if your bug has already commited,if not,commit11:10
cacf3b2074ok11:11
affluxcacf3b2074: note that launchpad records the bugs for source packages (which means, the names can differ from the actual packages you have installed)11:11
aron_yes11:11
affluxcacf3b2074: to find the source package for a binary package, you can use "apt-cache madison binary-package-name"11:11
cacf3b2074should flaws in philosophy that lead to sociall based attacks be reported as security issues, or just technical ones (like buffer overflow etc)11:12
cacf3b2074apt-cache madison x-session-manager    shows nothing11:13
affluxcacf3b2074: x-session-manager is a link to a different program. You can check to what it points to by writing: readlink -f /usr/bin/x-session-manager11:16
cacf3b2074thanks, that worked afflux11:24
cacf3b2074bad planning of how gnome session works can force user to disclose his password. security vulnerability or not?11:28
cacf3b2074*disclose password to 3rd party11:29
affluxcacf3b2074: can you explain it a bit more please?11:30
cacf3b2074afflux: 1. leave office with locked desktop11:35
cacf3b20742. thunderstorm11:35
cacf3b20743. call office maintaince or co-worker to turn off coptuer.... whooops.11:35
cacf3b2074eith you have to give them own password,  or ask them to force turn off (4 second on power key) but then FS corruption11:36
affluxcacf3b2074: to avoid FS corruption, use SysRQ keys (see google/wikipedia). Either you want security and noone can access the computer without a passwort, or you don't, and someone can do whatever he wants.11:37
cacf3b2074you can work around this by creating speciall user just for this purpose and giving password to that... but imho it would be better to add a  Turn-Off  option to the locked login screen instead11:37
cacf3b2074yes, I want noone to *access* my dekstop,  but I want to allow to turn off the computer by anyone with phisical access.   If anyone has phisical access then he always CAN turn off the compuer (plug out power) - so why not allow them to turn off the computer gracefully11:38
cacf3b2074*spelling11:38
affluxcacf3b2074: I'm not sure a bug is the right place to discuss this. Consider bringing this up at brainstorm.ubuntu.com or at the mailinglists11:39
cacf3b2074brainstorm is the place when people write down ideas, then vote for them, and finally - do nothing about them right?"11:42
cacf3b2074which ML ?11:42
affluxcacf3b2074: I'd guess ubuntu-devel-discuss, but I'm not sure there.11:51
cacf3b2074or perhaps it should be a blueprint?12:00
cacf3b2074I think overall that it ubuntu power-off desktop sucks,  and it would be fixed by  1) making password locks to have option to shutdown (esp. for physical access)       2) power key pressed several times will always shut down12:01
Ampelbeinhi! could some member of bug-control please have a look at bug 260761 ? i think it could be set to triaged. Regarding importance I would say its high, since networking is a very core component of ubuntu/linux.13:05
ubottuLaunchpad bug 260761 in linux "[ath5k] Atheros wireless chipset AR5212 is incorrectly identified as AR2414" [Undecided,Confirmed] https://launchpad.net/bugs/26076113:05
AmpelbeinAnother one: Bug 259414 . I think this could also be set to triaged. regarding importance i'm undecided whether low or medium. i tend to medium. opinions?13:08
ubottuLaunchpad bug 259414 in xserver-xorg-video-intel "[eeepc, gm915gm] When I plug in external monitor to VGA the X desktop fails do display correctly" [Undecided,Confirmed] https://launchpad.net/bugs/25941413:08
lifeless1;2c1;2c1;2c1;2c1;2c/win 1813:14
Ampelbein?13:15
bdrunglifeless: ???13:15
lifelessconfused terminal13:15
bdrungAmpelbein: bug #260761 should be marked as regression13:16
ubottuLaunchpad bug 260761 in linux "[ath5k] Atheros wireless chipset AR5212 is incorrectly identified as AR2414" [Undecided,Confirmed] https://launchpad.net/bugs/26076113:16
Ampelbeinok. will add the tag.13:16
bdrungbecause it works in hardy13:16
Ampelbeindidn't think of that. thanks for the reminder.13:17
bdrungand high is right (-> A problem with an essential hardware component (disk controller, laptop built-in wireless, video card, keyboard, mouse) )13:18
bdrungAmpelbein: does the wlan card not work or is only the card wrong detected?13:21
bdrungif it is only wrong named, its not high but low13:21
Ampelbeinits only wrong detected. the card is working according to dmesg.13:22
Ampelbeinbut there may be some "special" functions and parameters not working since it is detected wrong.13:24
Ampelbeindon't know, i'm too little a developer to judge this.13:24
bdrung"special" functions may be using the card as accesspoint point13:26
bdrungbut if he can use the card to get an internet connection there is no need to set the importance to high13:26
Ampelbeinok, understood. so "low" would be correct?13:27
bdrungi have set it to low, if he reports any issues due to its wrong detections we can adjust the importance13:27
bdrungyes13:27
Ampelbeinand should i add to the description explicitly that its working, just wrong detected?13:28
Ampelbein(i think yes)13:28
bdrungAmpelbein: yes13:29
Ampelbeinbdrung: ok, thank you for your help.13:31
bdrungyou're welcome13:31
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Rocket2DMncan somebody please check if we can close bug 6432414:56
ubottuLaunchpad bug 64324 in usplash "usplash screen corrupted on old iBook" [Undecided,Incomplete] https://launchpad.net/bugs/6432414:56
Rocket2DMnsame with bug 161803 please14:59
ubottuLaunchpad bug 161803 in starfighter "starfighter package missing libstdc++5 dependancy" [Undecided,Incomplete] https://launchpad.net/bugs/16180314:59
affluxI wonder if this sentence is correct: "wondering *is* this still an issue for you" - https://wiki.ubuntu.com/Bugs/Responses#Old%20untouched%20bugs16:00
=== Hurtz_ is now known as Hurtz
Rocket2DMnCan somebody with wireless debugging experience see bug 190144 and request any more information that is needed18:25
ubottuLaunchpad bug 190144 in linux "Wireless connection lost during heavy network load." [Undecided,New] https://launchpad.net/bugs/19014418:25
chrisccoulsonRocket2DMn, just looking at bug 19014418:37
ubottuLaunchpad bug 190144 in linux "Wireless connection lost during heavy network load." [Undecided,New] https://launchpad.net/bugs/19014418:37
Rocket2DMnthanks chrisccoulson18:37
chrisccoulsonyou should probably initially ask the reporter to provide all the information as per the kernel teams bug policy (I see they've already added their dmesg output)18:37
chrisccoulsonin addition, I'd get them to attach their kern.log and their syslog (which might contain some messages from networkmanager)18:38
Rocket2DMnyeah the thought had occurred to me, i was hoping somebody also knew of a specific driver package that it could be assigned to, but it doesnt seem like it18:38
chrisccoulsonthe kernel is probably the best place for now18:39
Rocket2DMnchrisccoulson, do you want to take the triage from where i left off?18:39
chrisccoulsonRocket2DMn, i'll leave it to you if you want ;)18:39
chrisccoulsoni'll subscribe and have a look through their logs when they've provided the information18:40
chrisccoulsonalthough i probably wouldn't be that much help!18:40
Rocket2DMnIf you think you can folow through with it, then it's all yours.  I've been going through and trying to close out old bugs.  Most users never get back, then I handle those that do, but the workload is piling up18:40
Rocket2DMnI can still try and follow through though18:40
chrisccoulsoni'll ask for the extra info on that bug report in a bit18:41
chrisccoulsonjust looking at bug 180743 as well actually18:41
ubottuLaunchpad bug 180743 in ubuntu "crash notification pops up repeatedly" [Undecided,Incomplete] https://launchpad.net/bugs/18074318:41
Rocket2DMnok, thanks, i'm subscribed so i'll follow the progress18:41
Rocket2DMnI get the feeling that latter bug will just get closed18:42
chrisccoulsoni can confirm that bug actually. i had a look through the code for apport and update-notifier a few weeks ago and i can see what is going on, but i never got round to posting my findings18:42
chrisccoulsonand i'm not sure whether the bug should be update-notifier or apport (or both)18:43
Rocket2DMnwell, which project code were you looking at exactly18:46
Rocket2DMnsounds like probably the notifier18:46
chrisccoulsonthe problem is that when files change in /var/crash, update-notifier calls apport-checkreports. This indicates that there are new reports if any files modified time is newer than their access time18:48
chrisccoulsonthe problem then is with the logic in update-notifier, which repeatedly displays the notification for system crash reports only18:48
chrisccoulsonfor user crash reports, it calls apport-gtk which pops up the dialog when the report is done18:49
macoyou know you're looking at old bugs when they've got 5-digit bug numbers18:49
chrisccoulsonupdate-notifier needs to wait until apport is done before it displays the notfication. apport currently takes out an exclusive lock on /var/crash/.lock when it is working, but i don't think there is any way of getting update-notifier to use this as a way of determining if apport is still running18:51
=== emgent is now known as emgent`
crimsun260664 is definitely a popular one.19:41
macoyeah, seriously19:41
macoit seems more like "raise your hand if -21 *didn't* clobber your wifi"19:42
macois bug 77435 more likely an OOo bug or an OpenBox bug?19:43
ubottuLaunchpad bug 77435 in openoffice.org "openoffice menu menus pops up on right side of screen" [Undecided,New] https://launchpad.net/bugs/7743519:43
crimsunthat would be me - thanks for unsupported devices needing ndiswrapper.19:43
pwnguinmaco: actually, i think my wifi works fine20:37
macopwnguin: crimsun and i each marked a dupe of that bug in a 5 minute time span, that's why we're commenting on it20:38
pwnguinah20:38
macoours are working just fine...seeing as we're using the library's wifi right now20:38
pwnguin"we"?20:39
macocrimsun and i20:39
macowe're having our own little 2-person bug jam20:39
pwnguinheh20:40
pwnguinim at work, watching debconf videos ;)20:40
macohaha.  im going through new/undecided bugs that show up in a search for "Edgy" and asking if the problem still exists so i can close them.20:41
macodone about 50 of those today, i think.  we were doing this for a few hours last night in a cafe too.20:42
macoim counting last night's since it was after midnight :P20:42
pwnguinso when you do that, do you try to duplicate it on your own first?20:43
macoif its an app i have or hardware i have, but a lot of them are hardware bugs that i dont have the equipment to reproduce20:44
macos/a lot/most/20:44
pwnguinit might be handy to search for hardware you do have ;)20:45
macooh yeah...20:46
pwnguinit'd generate less churn I think, but some people seem to think that's a goal20:46
macoi should also file 4 bugs i can think of off the top of my head20:47
macowell if they're edgy bugs, they might as well be closed. and if they're still open from then and reproducible, might as well get some more info on them.20:47
macojust sitting there being ignored doesn't really do any good20:47
pwnguinwell sure. I'm just trying to thing of ways to improve the many eyes thing20:48
pwnguinby looking for stuff you have the hardware for, you reduce the number of round trips needed, and can get to fixing it that much faster ;)20:50
pwnguinobviously if you run out of such bugs, other low effort / low lying fruit are suitable20:52
macothe few bugs ive seen for my hardware (unlike crimsun i buy hardware because it is compatible...he's disappointed his sound card works properly because now he can't fix it) in launchpad...they seem to be "wontfix"20:52
macothere's one that is fixed upstream, kind of, but it'd require too much new stuff to get into intrepid20:53
macobut i guess i should file some bugs on my hardware20:53
crimsunit actually doesn't work correctly.  All the fixes that are required are mundane, rote ones.20:54
crimsunit->conexant patch20:54
macowhat doesn't work?20:54
macooh your sound card20:54
macoyeah neither does mine, but you dont want to fix my audio bugs20:54
macoon either of the two laptops that have them20:55
crimsunno, I don't want to fix them /right now/.  You'll get to the point where you understand how and why you need to fix what.20:55
pwnguinis crimsun training a replacement?20:56
macohow and why whom what?  i want you to teach me how these drivers work so i can at least make an attempt at either fixing it or letting the magic blue smoke out of my speakers20:56
macopreferably the former20:56
crimsunmaco: I can't force-feed an understanding of the audio stack in a short term.20:56
macoyou havent taught me anything in like...a month20:57
crimsunmaco: actually, you haven't been watching ;p20:57
macoyou're on the other side of the table20:57
crimsunmaco: and for two of those weeks, you were in .eu20:57
crimsunso ;p20:57
macowell yes, but...20:57
macothe teaching started on IRC and i had IRC there20:57
crimsunanyhoo, this is quickly outside the scope of this channel.20:58
macoyes20:58
macopwnguin: i asked him at the hardy release party if he wanted an apprentice20:58
pwnguinwhich channel has "making audio work" as it's scope?20:59
crimsunyou'd need to constrain "making audio work" a bit.20:59
macopwnguin: you want crimsun's "utterly unofficial support" channel?21:00
pwnguin"unofficial"?21:00
crimsun(I don't head up ubuntu-audio any more, so anything I recommend can only be considered and not taken to be the line.)21:00
macohey look there *is* a bug filed for my webcam, and there's a driver that's known to work for it.21:02
pwnguinsee, it's already more rewarding :)21:03
macoit doesn't appear to need a new libusb like my other unsupported device.  can it be nominated for inclusion in intrepid, then?21:03
pwnguinwell anything can be nominated21:04
pwnguinand exceptions can always be made21:04
macoalright well its bug 21560421:05
ubottuLaunchpad bug 215604 in linux "Genesys Logic Webcam 05e3:0503 Not Working" [Undecided,New] https://launchpad.net/bugs/21560421:05
pwnguindaniel drake again21:06
macoyes, he's responsible for both drivers that would bring my laptop up to nearly perfect support21:06
pwnguinfprint?21:06
macohis upeksonly driver for libfprint is the other one21:06
macoit requires a *way* newer libusb though21:06
pwnguindoes thinkfinger not work?21:07
macono21:07
macothis is a upek touchstrip sensor-only reader21:07
pwnguinfun21:07
macoas opposed to the upek touchstrip that processes the image internally21:07
macowhich is also different from the thinkfinger one21:07
pwnguinwhat21:08
pwnguinno21:08
macothere are at least 5 drivers in libfprint now21:08
pwnguinyea21:08
pwnguini have Bus 002 Device 003: ID 0483:2016 SGS Thomson Microelectronics Fingerprint Reader21:09
pwnguinbeen working since feisty21:09
pwnguinvia thinkfinger21:09
pwnguinbut yes, there are newer and unsupported devices21:09
macohttp://reactivated.net/fprint/wiki/Driver_ID_assignments21:09
macothe driver i need was committed in july and requires libusb 0.9 which crimsun says is wayyy too new for intrepid21:10
macoapparently there are 9 now21:10
pwnguinthe touchstrip that processes internally is the thinkfinger one21:11
pwnguinafaik21:11
macooh ok21:11
macotheres that upektc and upekts idk which is which21:11
pwnguinour sysadmin and I have had fingerprint readers in laptops for a while, so i stole the debian fingerforce teams' thinkfinger package for our use21:13
macogotcha21:13
pwnguini should probably test out fprint on intrepid...21:13
pwnguinmaco: given that we're transitioning to .27 it seems, you might be able to get gl860 in intrepid too21:17
pwnguinmaco: do you know how to triage kernel bugs?21:19
macono21:20
maconot really21:20
pwnguinhttps://wiki.ubuntu.com/KernelTeamBugPolicies21:20
macoi need to upgrade to intrepid soonish21:20
pwnguinyea21:21
macoi said yesterday that my relative lack of bugs is what's keeping me from being to anxious about upgrading, but if there's hope of the bugs i wasnt expecting a fix on being fixed...21:21
pwnguinhave you considered dual booting?21:21
pwnguinintrepid doens't have to be an either or situation21:22
macolast time i did that, well...i like to share my /home partition, and then they fight and then lack of backwards compatibility makes the old version unable to understand my /home directory anyway, so i dont bother with dual booting stable/unstable anymore21:22
pwnguini seem to get by okay21:23
macoi just havent really gotten around to upgrading. itd be easier if i had stable enough wifi to get an iso or to be sure i wouldnt drop in the middle of downloading the updates21:23
pwnguinthe only bug ive found is that update-manager announces ubuntu+1 when running stable21:24
macoseeing as i'm in need of a pringle cantenna like xkcd has...21:24
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=== mcas_froscon is now known as mcas
AmpelbeinHi! Could some member of bug-control please check on bug 260941 ? I think it could be set to status triaged, low importance.21:37
ubottuLaunchpad bug 260941 in pidgin "pidgin pastes url twice when dragged from firefox3 to pidgin send box" [Undecided,Confirmed] https://launchpad.net/bugs/26094121:37
hggdhAmpelbein, I set it to traiged/Low. Thank you (and, hopefully, you will be able to do same by yourself soon)21:41
Ampelbein;-) Thanks.21:41
dupondjesomebody any id if there are some probs with Intrepid atm ? cause when I'm logged in into gnome, I don't get a login sound, no icons, no panel :(21:44
Ampelbeindupondje: works for me. but you could check in #ubuntu+121:44
dupondjeits death there :p21:45
dupondjeits kinda strange :s21:47
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=== teque is now known as gabrielix
=== bcurtis is now known as bcurtiswx
hggdhdupondje, you can check ~/.xsession-errors for messages22:29
dupondjeofc22:29
dupondjelotsa messages :)22:30
hggdhyay... now to filter what might be a real error from simple debug messages ;-)22:31
dupondjeit cleans file after a gdm restart ?22:32
dupondjecause now I got it fixxed by changing the default session @ logon ...22:33
dupondjedunno what caused it :s22:33
bdrunghow to gather information on kernel bug while shutdown?22:48
hggdhdupondje, .xsession-errors is recreated every login23:17
=== mcas is now known as mcas_away

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