/srv/irclogs.ubuntu.com/2008/09/27/#ubuntu-bugs.txt

lfaraoneHey, where do you put needspackaging requests?01:02
lfaraone(what package)01:02
RAOFNo package; ubuntu.01:02
lfaraoneCan someone in bugcontrol set this to wishlist? https://bugs.edge.launchpad.net/ubuntu/+bug/16513501:07
ubottuLaunchpad bug 165135 in ubuntu "server edition should support sata raid0 internally" [Undecided,New]01:07
chrisccoulsonlfaraone - it could do with being assigned a package really01:10
chrisccoulsoni know that the intrepid alternate CD now supports fakeraid. have you checked the server edition to see if support exists?01:11
lfaraonechrisccoulson: It's not my bug.01:13
lfaraonechrisccoulson: Moreover, I'm not sure what he's using.01:13
lfaraoneAlso, what's the component for Ubuntu website bugs?01:14
Hobbseethe project 'ubuntu-website'01:14
chrisccoulsoni'll have a look at that bug in the morning. we should be able to assign it a package really, but I'm not sure what01:15
chrisccoulsonand it's getting late here for me01:15
lfaraoneHobbsee: Thanks.01:15
Hobbseelfaraone: you're welcome01:16
lfaraoneCan a bugcontroller set this to "Low": https://bugs.edge.launchpad.net/ubuntu/+bug/208240 ?01:41
ubottuLaunchpad bug 208240 in system-config-printer "printer configuration largely undocumented" [Undecided,Confirmed]01:41
jdonglfaraone: sounds reasonable; done.01:41
lfaraonejdong: Thanks.01:42
lfaraonejdong: Could you also set https://bugs.edge.launchpad.net/ubuntu/+bug/212492 to "Wishlist" ?01:43
ubottuLaunchpad bug 212492 in gnome-bluetooth "cell/mobile phone has to be added as an input device to be used as a Bluetooth remote control" [Undecided,New]01:43
jdonglfaraone: ok01:44
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lfaraonehey maco.04:52
macolfaraone: hi. i fail at reproducing my own bug.04:53
emethow long does it typically take to get on the bug control team?04:54
lfaraonemaco: which one?04:55
macoemet: wondering the same thing04:55
macolfaraone: evolution error followed by crash. log out, delete gconf keys, log in = all fixed04:55
emetmaco, did someone named Brian Murray reply to your request?04:56
macoemet: no, bdmurray hasn't replied yet. 3 others have (though oddly, only 2 of them show in the list archives) with +1s04:56
hggdhemet, maco, it just takes experience -- maco, BTW, should be in in a few05:16
hggdhand -- from the response to the questions, it is usually about 7 days, to give others in bug control time to review and + or - the request05:20
macohggdh: thanks05:23
hggdhmaco, welcome. Of course, this is a democracy: we all vote, and Brian's vote is equal to all of us + 1 ;-)05:25
macolol05:26
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lfaraone|zzzmaco: I was on the waiting list for 2~months before I got a "we need more data"05:27
hggdhlfaraone|zzz, I do not remember seeing your application there05:32
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macohggdh: i applied on launchpad but never sent in the questionaire a few months ago, then went "eh, i need more practice. nevermind."05:33
macobut ive been practicing, so i sent the email app now05:33
hggdh|awayyou had the + votes, you should have no problem.05:34
hggdh|awayg'night to all05:35
macohggdh|away: night night05:35
hggdh|awayall y'all05:35
Hew__Hey guys. I'm trying to get a backtrace for bug 269120, but as soon as I attach gdb to compiz.real, my system completely freezes (except for the mouse cursor) and even alt-sysrq-k doesn't work. Any ideas?08:48
ubottuLaunchpad bug 269120 in compiz "compiz.real crashed with SIGSEGV in paintOutput()" [Medium,Incomplete] https://launchpad.net/bugs/26912008:48
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danagecan someone help me find the correct package for a bug report?10:27
persiadanage: Which bug report?10:28
danageit's a vnc viewer, but i seem to have two installed. i access it through terminal server client10:28
danagepersia: this one: https://bugs.launchpad.net/ubuntu/+source/vnc/+bug/27508910:28
ubottuLaunchpad bug 275089 in vnc "No Shift-Click in vncviewer and xvncviewer" [Undecided,New]10:28
danagedid i report this correctly?10:29
persiaProbably not, but we can sort that.10:29
danagesounds good :)10:29
persiaFirstly, it's not clear if the problem is with the client or the server.10:29
persiaIt's also not clear whether you are running Ubuntu on the client or the server or both.10:29
persiaIt's also not clear which versions of which client and server you are using.10:30
persiaI think everything else is there.10:30
danagelet me add all of that10:30
persiadanage: Thanks.  If you get stuck on figuring out if it's the client or the server, that's OK, but the last two are critical to being able to reproduce and investigate.10:31
danagepersia: i can get the vnc viewer both via xvncviewer and vncviewer in shell - is this normal? two different programs? they look 100% the same10:36
persiadanage: There are probably about 10 different VNC clients in the archives.  I'm not sure how different they look.10:37
danagepersia: i updated the description, can you check?10:37
persiaOK.  Great.  You've identified the issue is with xvnc4viewer 4.1.1+xorg1.0.2-0ubuntu710:39
persiaNext step is to adjust the bug to apply to the xvnc4 package.  You can determine this by looking at the top line of the output of `apt-cache showsrc xvnc4viewer`10:40
persiaSo, if you click the arrow to the left of "vnc", you can change the package name.10:42
danagedone.10:42
persiadanage: Excellent.  I'd say the bug is now reported correctly.  Thanks for the adjustments.10:43
persiadanage: Next step would be to track down what is happening, and where.  Trying several different VNC clients might help to see if any of them work.10:44
danageof course. if i would like to have it fixed, i better report it correctly. that's why i came and asked :)10:44
danagepersia: they do, i tried a windows client. no problems.10:44
persiaIf nothing works, it might be some disagreement about the protocol.  If some things don't work, and some do, then it might be a library.10:44
danagei'll wait and see what happens10:45
persiadanage: Yes, but it's hard to check how UltraVNC client works.10:45
danagei tried tightvnc (ubuntu) too, it works10:45
danagemaybe i should add that?10:45
persiaTrying other clients in Ubuntu might help determine if it's really a problem with xvnc4 or with some vnc library used by xvnc4.10:45
persiatightvnc doesn't have the bug?  Adding that would be useful.  Remember to include the version of tightvnc.10:46
persiaAt this point, you not only definitely know the problem is with the xvnc4 client, but you can point people at another client in ubuntu that works for comparison.10:46
danagedone.10:48
danagei hope not all the people on the right get an email every time i change the description...10:48
persiaThey do, but they get one everytime anyone changes any bug in launchpad, so most of their email accounts don't work anymore.10:49
danagelol10:49
persiaAs the bug gets older, more people will be subscribed, and these people are more likely to actually read the email on the bug.  It's OK to adjust as much as you need in the beginning, but once it starts getting triaged, it's better to just work with the triagers and developers towards a solution.10:50
danagei doubt anything will happen soon. the maintainers have been asked to sync with current debian in june and nothing has happened since10:52
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murdokCan anyone mark bug 117044 as xubuntu specific?11:24
ubottuLaunchpad bug 117044 in gparted "Unable to umount properly removable USB devices" [Undecided,Confirmed] https://launchpad.net/bugs/11704411:24
james_wmurdok: I don't know of a way to do that, if it only happens in Xubuntu then just state so in a comment11:26
james_walso, the reporter says they were using GNOME, so I'm not sure how it can be Xubuntu-specific11:27
murdokthe last comment11:28
murdoksays he has tried in gnome and its solved, but in xubuntu it persists11:28
murdokI thought that ubuntu-bug-control team had rights to do that. Now it says gparted (Ubuntu) to -> gparted (Xubuntu).11:29
murdokI will change the title11:29
james_wit sounds like re-assigning to thunar might be the correct thing to do11:40
james_wis the problem that something else mounts a partition when it is unmounted in gparted?11:40
murdokjames_w: good point, i'll do that too11:51
chrisccoulsonwhat do we do about bug reports against packages because they have no -dbg package?12:06
chrisccoulsoneven if they have a -dbgsym package in http://ddebs.ubuntu.com12:06
affluxchrisccoulson: what exactly do you mean? For manually retracing the reporter (or you) can use the -dbgsym package.12:09
chrisccoulsoni'm looking at bug 275082 for selinux, by someone who is probably trying to backtrace a crash in a program they are developing12:09
ubottuLaunchpad bug 275082 in libselinux "no debug symbols package in intrepid" [Undecided,New] https://launchpad.net/bugs/27508212:10
chrisccoulsonthere are no -dbg packages in the main repository anymore, but there used to be12:10
chrisccoulsonbut they are in  http://ddebs.ubuntu.com. should i just close the report and forward them to https://wiki.ubuntu.com/DebuggingProgramCrash?12:11
affluxchrisccoulson: Yes, I think so.12:11
chrisccoulsoni'll do that then. thanks:)12:11
affluxyou're welcome12:12
HewI'm still getting bug 206432, even though it has been marked as a duplicate of fixed bug 192888. Should I unmark it as a dupe?12:53
ubottuLaunchpad bug 206432 in nspluginwrapper "npviewer.bin crashed with SIGSEGV in pthread_mutex_lock() (dup-of: 192888)" [Medium,New] https://launchpad.net/bugs/20643212:53
ubottuLaunchpad bug 192888 in libflashsupport "firefox crashes on flash contents when using libflashsupport" [High,Confirmed] https://launchpad.net/bugs/19288812:53
lfaraone|zzzhggdh|away: It was in march-mayish, iirc13:02
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nhandlerWhen did Launchpad edge get the "Does this bug affect you?" button?13:54
Hobbseelast rollout, iirc.13:55
nhandlerHobbsee: What happens when a person says a bug affects them? Does it mark the bug as confirmed? Does it increment a number showing how many people are affected by the bug?13:56
Hobbseei've *no* idea.  i've not used it13:57
Hobbseei presume the latter13:57
Hobbseeas in, the third latter13:57
persiaIt marks it as affecting them.  There's supposed to be a counter somewhere.13:57
persiaIt's the oft described "Me Too" button, intended to stave off the "Me Too" comments.13:57
nhandlerSo am I able to say that a bug that I report affects me? I don't want to be confirming my own bug report. Or am I already listed as being affected by the bug by reporting it on Launchpad?13:58
persiaNo idea.  Read the documentation :)13:59
james_wnhandler: I would guess you are already listed as being affected, but I don't think pushing it would hurt, and I doubt it has the same problems as confirming your own reports13:59
james_wI could well be wrong though13:59
nhandlerpersia: Where is it documented? I haven't seen it in any of the triaging guides on the wiki.13:59
persianhandler: That is an interesting question.  I'm glad you asked.  I suspect you want to ask in #launchpad, as for any LP feature.14:00
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persia(alternately said: "No idea.  LP docs are something of which I've never found enough")14:00
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nhandlerpersia: Ok, I'll ask and report back here. Someone should probably update the triaging pages to contain this new feature14:01
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nhandlerAccording to wgrant in #launchpad, saying a bug affects you increments a counter somewhere. However, that counter is not displayed anywhere. It does not look as if the feature is complete yet. There is also no known documentation for the feature.14:12
pochunhandler: well, it's in edge and not in production. I guess they are still working on it14:16
pochuedge receives daily code updates AFAIK14:16
nhandlerpochu: I hope you are right. I would hate to see this feature enter the non-edge launchpad as-is14:16
persiaIt needs watching then.  production LP gets updated from edge once a month or so.  Just before the release, there's usually some warning, and anything only partially broken at that point is good to make noise about.14:18
lfaraoneWhat should I do if I cannot reproduce a bug?14:35
persialfaraone: In what are you finding the bug?14:36
lfaraonepersia: https://bugs.edge.launchpad.net/ubuntu/+bug/27004514:37
ubottuLaunchpad bug 270045 in ubuntu "wwitv.com no vidio and sound" [Undecided,New]14:37
persialfaraone: You're using the same version of totem?14:37
lfaraonepersia: yes, afaict.14:38
persialfaraone: OK.  And you're using the i386 architecture?14:39
lfaraonepersia: Yes.14:39
copyofjohanhi, Im getting a bit frustrated about bug 147464. Anyone got an idea how to help with the bug (adding useful informations) or, at least findout if theres work going on?14:40
ubottuLaunchpad bug 147464 in nfs-utils "Heavy network activity (eg: torrent/nfs file transfers) causes Hard System Locks and/or Network Freezes." [Undecided,New] https://launchpad.net/bugs/14746414:40
persialfaraone: Also, you might try launching totem in French, in case it's language specific, but it sounds like either there is something else wrong with the system, or it's a support question.14:40
lfaraoneCan someone on bugcontrol set this to low: https://bugs.edge.launchpad.net/ubuntu/+source/nautilus/+bug/26835614:47
ubottuLaunchpad bug 268356 in nautilus "Cannot unmount volume error" [Undecided,New]14:47
lfaraonepersia: What about something like https://bugs.edge.launchpad.net/ubuntu/+bug/267999 ?14:50
ubottuLaunchpad bug 267999 in ubuntu "Some times Caps Lock works inverted" [Undecided,New]14:50
persiaThat's usually indicative of a hardware issue.  I have a few input devices where I can force the sense of the LED indicator to be incorrect: essentially they aren't reporting the current state to the kernel, and can only be flipped.14:51
lfaraonepersia: so not an ubuntu problem ?14:51
persiaFor that, I'd start by getting the information on the specific affected keyboard, and maybe someone who has that keyboard can investigate to see if there's a way to quirk it.14:52
persiaWell, I'd call it wishlist, but I like bugs like that.  They ought to be fixed, even if it just means sending some reset code on device inititialisation.14:52
persiaWhere it can't be fixed, and it's known it can't be fixed, the hardware vendor can be notified, and maybe new firmware can be issued.14:53
lfaraonepersia: so it's a "linux" bug?14:53
persiaWhen this also isn't possible, it can be turned into a hardware support note: "If you have this keyboard, you may need to ensure that the Caps Lock light is off before you boot".14:53
persiaYeah.  I'd assign it to linux.  The bits that let you turn on and off the light are in the kernel.14:54
lfaraonepersia: plz set to wishlist, then.14:54
lfaraonepersia: as well as 267999.14:55
persiabug #26799914:55
ubottuError: Could not parse data returned by Launchpad: The read operation timed out (https://launchpad.net/bugs/267999/+text)14:55
persiaubottu: That's OK.  You gave me a URL, which is what I wanted.14:55
ubottuError: I am only a bot, please don't think I'm intelligent :)14:55
lfaraoneLol: https://bugs.edge.launchpad.net/ubuntu/+bug/26762414:56
persiaBut you are wise, which is sufficient for today.14:56
ubottuLaunchpad bug 267624 in ubuntu "SHUT DOWN is isuue ? why icon is not red yet ? it is Green" [Undecided,New]14:56
persia267999 is already wishlist.14:57
persiaOh.  It's the same bug :)14:57
lfaraonepersia: Lol.14:58
lfaraonepersia: https://bugs.edge.launchpad.net/ubuntu/+bug/264478 is prolly a bad ram issue, right?15:04
ubottuLaunchpad bug 264478 in ubuntu "Ubuntu crashes" [Undecided,New]15:04
lfaraonebdmurray: ping15:05
persialfaraone: failed to import memory block points in that direction, but I'm not sure.  memtest might be a good place to start.15:05
lfaraonepersia: How long should he run it for?15:06
persialfaraone: Dunno.  I've not used memtest much.15:07
lfaraonepersia: The plot thickens: https://bugs.launchpad.net/bugs/267999 - happens on multiple systems.15:22
ubottuLaunchpad bug 267999 in linux "Some times Caps Lock works inverted" [Wishlist,New]15:22
persialfaraone: Yep.  Like I said, I have a couple devices for which I can make that happen.  The make & model of the keyboard is important, or the make & model of the laptop, if it's a laptop.15:23
persiaIt might be that someone accidentally commented out the "reset on initialise" behaviour, but I suspect it's more likely that the keyboards are just different.15:24
lfaraonepersia: I really don't have a clue on how to handle this.15:24
wgrantMark it as something other than wishlist, and let the kernel team deal with it.15:24
lfaraonepersia: ok, plz set to low then.15:25
persialfaraone: It's just a matter of explaining it's probably that the keyboard isn't properly defined in the device database, and that information about any affected hardware is required in order to help add it to the database.15:25
persiaI don't personally know where that DB lives, so I can't point you at it, but I have sent some input device definitions to people previously, and the devices worked with later updated kernels.15:25
persiaFor a workaround, the user should be able to make sure Caps Lock is off when they are in BIOS, and the resulting boot should be correct.  There are still ways to get it wrong, especially if actively switching between virtual consoles and X, but it's harder.15:27
niadhI have here a bug that I believe exists in gutsy, but not hardy, what do I do?15:52
persianiadh: Nominate for gutsy, and ask someone to approve the nomination and mark it Fix Released in hardy.15:56
niadhso status, fixed released (since I can't recreate the bug in hardy) and how do I nominate something?15:58
niadhThe bug in question is this one: https://bugs.launchpad.net/ubuntu/+bug/16186215:59
ubottuLaunchpad bug 161862 in ubuntu "ubuntu 7.10 64bit: mount / is busy after last 11 security update: disk corruptions" [Undecided,New]15:59
niadhwait, not that one15:59
niadhthis one: https://bugs.launchpad.net/ubuntu/+bug/15962915:59
ubottuLaunchpad bug 159629 in ubuntu "The /media folder gets cluttered with time" [Undecided,New]15:59
niadhSorry, ignore my first link.15:59
persianiadh: I'd wait for the nomination to be approved first, so it shows up in the bug lists: I think there's an issue with nominations and bug lists, and haven't heard of it being solved.16:05
niadhSo leave the bug as it is?16:05
persiaWell, nominate it for gutsy.16:08
niadhHow do I do that? I see no option for nominate.16:10
niadhait16:10
niadhnever mind16:10
niadhYeah it's nominated for gutsy now.16:11
gourgihow can i obtain backtrace for firefox in intrepid?16:12
gourgii use this wiki , but have some problems installing https://wiki.ubuntu.com/MozillaTeam/Bugs#Obtain a backtrace from an apport crash report (using gdb)16:12
gourgisudo apt-get install firefox-dbg16:12
gourgiReading package lists... Done16:12
gourgiBuilding dependency tree16:12
gourgiReading state information... Done16:12
gourgiPackage firefox-dbg is not available, but is referred to by another package.16:12
gourgiThis may mean that the package is missing, has been obsoleted, or16:12
gourgiis only available from another source16:12
gourgiHowever the following packages replace it:16:12
gourgi  firefox-2-dbg16:12
gourgiE: Package firefox-dbg has no installation candidate16:12
gourgiops sorry for the chat flood :(16:13
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niadhthis bug: https://bugs.launchpad.net/ubuntu/+bug/161862 says in a comment it's a libc6 issue, but I can't find a libc6 package, to attach it to16:21
ubottuLaunchpad bug 161862 in ubuntu "ubuntu 7.10 64bit: mount / is busy after last 11 security update: disk corruptions" [Undecided,New]16:21
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Hamrahi, i want to mark bug 275199 as a dup of bug 185479, but 185479 has been incorrectly marked as a dup of bug 13200119:02
ubottuLaunchpad bug 275199 in xkeyboard-config "(Kubuntu Intrepid) Printscreen does not launch KSnapshot" [Undecided,Confirmed] https://launchpad.net/bugs/27519919:02
ubottuLaunchpad bug 185479 in kdebase "[kde] [hardy] print screen button does not work (dup-of: 132001)" [Wishlist,Triaged] https://launchpad.net/bugs/18547919:02
ubottuLaunchpad bug 132001 in kdebase "[Hardy] Ksnapshot not binding to PrtScrn." [Low,Confirmed] https://launchpad.net/bugs/13200119:02
hggdhHamra, so 185479 will not be a dup anymore?19:14
hggdhHamra, if this is the case, just select 'Mark as a duplicate', and clear the bug number there19:15
Hamrasome one noted that 185479 has been accidentally duped, but it was already triaged19:15
Hamrathis comment should explain https://bugs.launchpad.net/ubuntu/+source/kdebase/+bug/185479/comments/319:17
ubottuLaunchpad bug 185479 in kdebase "[kde] [hardy] print screen button does not work (dup-of: 132001)" [Wishlist,Triaged]19:17
ubottuLaunchpad bug 132001 in kdebase "[Hardy] Ksnapshot not binding to PrtScrn." [Low,Confirmed]19:17
Hamranever mind, i un-duped it19:18
Hamrai thought  i had no control over triaged bugs, my mistake19:18
greg-gthanks for helping Hamra19:20
Hamrai think bug 275243 is a wishlist21:23
ubottuLaunchpad bug 275243 in apt "Apt inconsistent in reporting download progress" [Undecided,New] https://launchpad.net/bugs/27524321:23
hggdhHamra, I have always thought it sort of weird. Yes, I agree it is a wish. A good one, as far as I can understand. Have you checked http://bugs.debian.org to see it this was reported there? If it is, then we could also link the debian bug in here21:27
Hamrai'll check it in a jiffy21:28
greg-gI personally see that as a bug, not a feature request21:32
Hamrais apt-get NOT doing what it's supposed to be doing?21:34
pochuI agree with greg-g, IMHO it's a low priority bug21:35
pochuvery low though :-)21:35
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greg-gpochu: very low indeed21:38
Hamrai don't think this is reported in debian's bugs21:38
greg-gHamra: a bug in the user interface/display of information is none-the-less a bug21:38
Hamramaybe, it's just that i'm not the type that fusses about such minor problems21:41
greg-gHamra: understandable, however since it show inconsistency and is most liekly an easy fix, why not?21:42
Hamraso what should i do with this bug?21:44
pochuI would mark it as triaged and low21:45
* txwikinger wundert sich warum ihn jemand laufend fragt ob es schon schneit21:50
Hamrai'm not from bug control, i can only confirm it21:50
txwikingerwrong channel :)21:50
hggdh:-)21:56
hggdhHamra -- so it is a bug, right?21:57
hggdhHamra, add in a comment that discussions on the -bugs channel agreed this is a bug, not a wish, and that you are then marking it as such21:58
hggdhand then I will mark it triaged21:58
hggdhhi pochu, long time21:58
pochuhey hggdh, how are you?22:00
Hamradone22:00
hggdhgood, although life in the US is, right now, ah, interesting22:00
hggdhthanks Hamra22:03
Hamrano problem22:03
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