james_wbug 27613400:26
ubottuLaunchpad bug 276134 in ubuntu "[intrepid] no prompt to save open work on shutdown/restart" [Undecided,New] https://launchpad.net/bugs/27613400:26
james_wanyone seen any bugs that may be a duplicate of?00:26
mrooneynot I00:33
bdmurraynor I00:36
mrooneybdmurray: do you know anything about bug 214711? or an art person to ping?01:01
ubottuLaunchpad bug 214711 in ubuntu-wallpapers "'Dawn of Ubuntu' wallpaper doesn't have correct license to be included" [Low,Triaged] https://launchpad.net/bugs/21471101:01
mrooneysince it now does apparently have an acceptable license01:01
crimsunmrooney: kwwii01:06
mrooneyah yes thanks01:11
macocrimsun: hey01:25
=== macd__ is now known as macd
snadgeubuntu 8.04.1 .. clean install.. can anyone confirm that in System -> Admin -> Users and Groups.. theres no option to unlock by default04:04
snadgei've tried adding the user to the polkituser group, and this doesnt work either .. (note this is default created user also)04:04
snadgeit doesnt work on my system, nor a fresh system i've just installed :(04:04
crimsunI don't have an 8.04.1 install, only 8.04.1+updates04:40
snadgeahh true.. i have all the updates instaled04:43
snadgeso maybe the problem is with that :/04:43
snadgesimple file sharing does not work either :(04:46
snadgeit installed the samba package.. but the share doesnt appear, theres nothing in my smb.conf or anywhere in /etc relating to the share name i just created04:47
snadgeknown problem, have to reboot to enable sambausers group permission :/05:09
snadgealso same goes for the polkituser group.. (can now unlock users and groups)05:10
snadgethis is a really suckful problem actually that has been in linux since the dawning of time05:10
snadgethe fact that group changes dont propagate instantly.. that totally totally totally sucks.. and has stumped so many people that its not funny.. that really needs to be fixed05:10
mrooneyyes, that would be nice.05:11
snadgeperhaps that is an area where ubuntu can help.. since its a useability issue, and it would appear nobody has taken the initiative on this very stupid.. and very longstanding problem05:12
pwnguinim a bit confused, are you proposing a radical change in fundamental unix permission systems?05:19
pwnguinor simply an info dialog suggesting the user needs to log out to take effect?05:20
crimsunmore along the lines of the latter, except without a dialog, and affecting the change immediately05:21
snadgei dont fully understand what needs to be changed and how05:41
snadgeapart from, its not a simple problem.. otherwise someone would have fixed it already05:41
snadgeand yes, it would be a fundamental change to how the unix permission system works05:42
snadgesince at the moment.. it requires you to log out and then log back in again.. and everybody just accepts this as perfectly normal behaviour (which it is)05:42
snadgeit would have to be similar to how /etc/resolv.conf works.. when you change this file, you dont have to restart anything .. this change is made live05:44
snadgeit would need to detect when this file has changed, then update the logged in users group permissions to reflect this change05:46
=== fabrice_sp_ is now known as fabrice_sp
dholbachgood morning06:10
thekorngood morning07:40
thekornand happy hug-day07:40
dholbachhi thekorn, hi ara07:54
aramorning dholbach :-)07:54
aramorning mvo :-)07:54
snadgehug day?08:06
mvohey ara!08:06
=== wgrant_ is now known as wgrant
wgrantHew: If you're reassigning a bug to another sourcepackage, just reassign the existing task rather than creating a new one.08:45
=== dholbach_ is now known as dholbach
elmargolIF i start jockey-kde i get "dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1" can someone test this please?11:56
bs66what status should be used for bugs that are not bugs, but features/by design behavior? (im a new bugsquad member trying to learn)12:38
james_wbs66: do you have an example?12:38
james_wInvalid is probably appropriate, but it may be Won't Fix12:38
ubottuLaunchpad bug 243271 in openoffice.org "Open Office Spreadsheet Sheet Copy error" [Undecided,Incomplete]12:38
bs66i search info in the bugs/status web page, but could not figure it out.12:39
james_whmm, I'm not sure about that bug, I'm not familiar enough with the package12:40
james_wI think Invalid or Won't Fix, if you are correct.12:40
persiaI suspect wontfix for that bug, But I think it needs enough information to clearly demonstrate the complaint and the reference to the spec before setting wontfix.12:41
james_wperhaps someone else here is more familiar with the package and can back you up12:41
bs66The bug reported is not a bug. It reflects the intended behavior as far as I understand.12:41
persiabs66: Right.  It just needs documentation and references so that the reporter understands when setting wontfix (in my opinion)12:42
bs66ok. I guess many reported bugs are not really bugs, but the intended behavior? I am surprised that the bugs/status page doesn't cover this case.12:45
persiabs66: Actually, it's fairly rare.  Happens sometimes, but not so often.12:47
bs66ok. thanks persia/james.12:48
james_wcongratulations Hew13:00
Hewjames_w: Thanks! You're a life saver :P13:01
james_wheh :-)13:01
=== _pedro is now known as pedro_
askandWho decides what bugs should be in https://bugs.launchpad.net/ubuntu/intrepid/+bugs?field.milestone=132513:18
james_waskand: those with the power to target bugs to a release and set milestones13:19
james_wit comes down to the release team though13:19
askandI see, with all respect of those people, I don't always understand their prioritizing13:25
persiaaskand: It's often, in large part, the results of the release team meeting, and which bugs people raise as release showstoppers.13:48
askand persia:  can anyone attend to the release team meeting and suggest bugs as release showstoppers?13:49
seb128you can13:50
seb128but you can as well discuss those bugs there and have somebody in the bugsquad team comment on the issue and nominate it for you13:50
askandseb128:  ok thanks13:51
persiaaskand: Attendance is open to all.  You need to have a team raise the bug.  As seb128 says, bugsquad usually coordinates through the QA team to raise bugs.13:53
askandI see,and you people are part of the bugsquad? :)13:53
seb128if you have a bug you want to discuss just give the bug number on the channel somebody will likely reply13:55
joumetalDoes someone want to have quick look at bug 231130? It could save space from livecd.13:57
ubottuLaunchpad bug 231130 in ubuntu-wallpapers "simple-ubuntu.png is really elephant-skin.jpg and is toooo big (was converted from jpg to png)" [Low,Confirmed] https://launchpad.net/bugs/23113013:57
askandbug 61185 is kind of fixed I think14:15
ubottuLaunchpad bug 61185 in file-roller "please detect corrupt archives (rar format)" [Undecided,New] https://launchpad.net/bugs/6118514:16
askandI would actually call bug 59695 a showstopper, but since it has been around for some releases I guess it isn't14:20
ubottuLaunchpad bug 59695 in dell "High frequency of load/unload cycles on some hard disks may shorten lifetime" [Undecided,Confirmed] https://launchpad.net/bugs/5969514:20
niadhhey, am here for the hug day14:22
niadhHow do I get started?14:22
persiaaskand: It's specific to only certain hardware, and only if the setting is configured in a certain way.  If one has the hardware, one can change the setting, and not be affected.  Easy to work around, but incredibly hard to fix.  This is the sort of thing that is rarely targetted.14:22
askand persia: Please excuse my noobiness but I see that Debian has marked the bug as solved, and since Ubuntu is kind of a Debianchild, couldn't ubuntu use the same fix?14:24
persiaaskand: Good point, and there's been some work to merge acpi-support for the intrepid release as well.14:27
persiaI'm not sure if the same fix works, but it's perhaps worth someone trying it.14:27
=== LucidFox_ is now known as LucidFox
james_wniadh: have you got the wiki page open?14:40
niadhUhm I have >A< wiki page open, I found one last night with 166 bugs, today I can't find it, could you provide me with the correct link?14:41
niadhthis is what I have open: https://wiki.ubuntu.com/OpenOffice214:41
Hewniadh: https://wiki.ubuntu.com/UbuntuBugDay/2008093014:42
james_wthanks Hew14:43
niadhOkies, got it :)14:43
Hewniadh: I responded to your BugSquad mail and I posted the links in the reply.14:43
niadhHew: Yeah I recognise the 'Hew' from the sig ;)14:43
Hewniadh: Find a bug that you feel you would like to triage, and give it a go! Ask here if you get stuck :-)14:44
niadhTo triage I do what? Confirm it?14:44
Hewniadh: Depends on the bug. If it's New and you can reproduce the issue, you can set it to Confirmed. Make sure you add a comment that adds additional useful info if you can.14:45
niadhSo it's adding as much information, asking user to add more information if we ourselves can't produce it, and marking it confirmed if we can etc?14:46
Hewniadh: Often bug reporters give broad descriptions of the problem, so if you can give a more detailed explanation of the issue then that will help developers.14:46
Hewniadh: Pretty much :-)14:46
niadhLooking for something I feel I may be able to work on then14:46
Hewniadh: Set it to Incomplete if you ask them for more info / testing.14:46
niadhI need a bit of help about what I'm looking at with a bug, I believe I can reproduce it looking at https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/264345, I can mark it as confirmed since as I said, I can reproduce it, after that... What?14:52
ubottuLaunchpad bug 264345 in openoffice.org "=(-8)^(1/3)" [Undecided,New]14:52
nhandlerHey bddebian14:56
bddebianHello nhandler14:56
Hewniadh: Hmm, it's too confusing for me, I'm glad you understand it :P. Confirm it since you can reproduce it. Leave a comment saying what version of openoffice you tested with. Also with that one, the bug title and description are very confusing.. Perhaps it could be updated and an English description could be added?14:59
niadhHew: I don't understand fully, but I know kinda WHY it might be happening, besides I didn't need to understand it or really understand much french to test and try to confirm it ;)15:00
Hewniadh: Haha. Well, that bug has had a lot of discussion on it already, so it should have already been marked confirmed. Just setting the status to Confirmed is enough for now. The rest is just for bonus points :-)15:02
niadhHew: If I can find a specific ooo-calc package, I should attach it to that, right?15:04
Hewniadh: Most bugs affect only one package in Ubuntu. Leaving it as affecting openoffice.org is fine.15:06
=== Hew is now known as Hew_
=== Hew_ is now known as Hew__
=== Hew__ is now known as Hew
niadhWhat do I do if I discover a new bug in the process of testing other bugs, just report it?15:17
nhandlerYes niadh15:18
nhandlerOr if there is already a bug report for this new bug, confirm that report15:19
niadhAnd does launchpad support attaching a video file, I think the only way to capture this is to use istanbul to record it happening.15:19
nhandlerniadh: I am not sure if you are able to attach a video file. If not, just put it in a .tar.gz15:20
niadhAh good point :)15:20
macoi think you can15:21
macothere's a tag for it15:21
macotag it "screencast"15:21
niadhbah, istanbul never actually STOPS recording...15:22
nhandlermaco: Thanks, I forgot about the 'screencast' tag15:22
maconhandler: guess what happens when you read the tags page like 3 times in one week?15:23
niadhIs there a way to manually pass istanbul start and stop commands?15:23
nhandlermaco: That must be my issue. I only read it about once a week ;)15:23
macoive no idea how to make istanbul not-crash15:23
macoadmittedly, haven't tried since feisty15:24
niadhI got it working like once, and that was it.15:24
niadhany other good screen capture programs I could use?15:24
macowell gtk-recordmydesktop supposedly works for people that aren't me15:24
macofor me, it results in corrupted theora15:24
Hewniadh: There are a few bugs in Istanbul unfortunately, but with the right settings I got it to work.15:25
niadhHew: How so?15:25
macoHew: "few bugs" = crash on save?15:25
Hewmaco: Yes, I've triaged it before.15:26
niadhMaco: I've be encouraged to see the save dialog, it starts but never stops on my machine, I have to issue a kill command15:26
Hewniadh: My settings atm are 3 ticks in the 3 checkboxes in the right click menu. Try that.15:26
niadhwhich settings?15:26
niadhOh wait, it's not clear they are checkboxes, there are only 315:27
macoHew: ever see the one where it flashes back and forth betwen black with a bit of color where the pointer and full image, all strobe-light style?15:27
Hewmaco: Yep! Record 3D fixes that problem from memory.15:27
HewBug 13213015:28
ubottuLaunchpad bug 132130 in istanbul "istanbul crashed with AttributeError in stop_recording()" [Medium,Incomplete] https://launchpad.net/bugs/13213015:28
HewBug 7083015:28
ubottuLaunchpad bug 70830 in istanbul "Flickering Video" [Undecided,Confirmed] https://launchpad.net/bugs/7083015:28
Hewmaco: the "Record 3D" checkbox.15:28
niadhHew: That seems to have done it, it's saving to disk now, apparently.15:28
macohey awesome15:29
Hewniadh: Good to hear. You can attach the screencast to the report just like a normal attachment. No need to do any fancy conversions.15:29
niadhHew: well lets hope it ACTUALLY saves...15:29
macoHew: that's an odd thing to name that, seeing as it's got nothing to do with 3D. i'm not using compiz15:29
maconiadh: mine saved instead of crashing when i hit the save button15:30
niadhI imagine the bug is in fact a compiz bug, but it's only happened with ooffice15:30
Hewmaco: Yes, it's a workaround. It's still a bug.15:30
macoHew: oh ok15:30
niadhHew: Should it take this long to save?15:32
Hewniadh: Probably not.. :-(15:33
niadhHew: Will try again then.15:33
Hewniadh: Ah, is it just the save icon in the notification area, without the save popup?15:34
niadhHew: Yup15:34
Hewniadh: Try unchecking "Record Sound"15:35
Hewniadh: Do a test run so you don't waste your time recording15:36
niadhHew: Test run?15:36
HewIstanbul is too buggy..15:36
macothis app is a big pile of hacks15:36
Hewniadh: Don't spend a lot of time recording something if there's a chance it won't save, that's all.15:36
Hewmaco: Yes, I don't use it often. I'll chase up the relevant bugs.15:36
niadhHew: Well in the process of trying to record it I can confirm the bug happens quite a bit.15:37
Hewniadh: Is that a good or a bad thing? :P15:37
niadhHew: Both, bad it exists, but good I can successfully recreate it.15:38
niadhIf you have compiz running you might be able to confirm it with me.15:38
Hewniadh: Yes, I'm running compiz atm.15:39
macoquestion: if a bug is Fix Released on the remote bug watch, it probably shouldnt be new/incomplete for Ubuntu's package, but should it be Confirmed or Triaged?15:42
Hewmaco: Probably. Which bug #?15:43
niadhHew: Ok, use writer to create a text file in odt, save it, then export it as a pdf, once that's done, export it to a pdf of the same name, when it asks you if you wish to overwrite it, choose no, and watch metacity, I have tried it with a couple of themes now and it briefly changes colour.15:43
niadhHew: It in fact seems to happen with little dialogs pop up and focus changes inside of writer15:44
niadhI captured a screen shot of it, not as good as a screencast but it could do15:45
macoHew: bug 12028115:46
ubottuLaunchpad bug 120281 in thunderbird "Opening a message from the drafts folder for editing does not remove added linebreaks" [Unknown,Fix released] https://launchpad.net/bugs/12028115:46
Hewniadh: I can't reproduce that with metacity or compiz. Is this a new bug, or one you're triaging?15:46
niadhHew: A bug I noticed discovered myself15:47
Hewniadh: Since you have a screenshot and good description to reproduce though, look to see if a bug already exists for it and attach your info. If one doesn't, create a new bug report.15:47
niadhit'll be in the list on the wiki if it's gonna be there, right?15:48
Hewniadh: No, that's just for the Hug Day. What package do you think the bug is in? Look at the bugs under that package to do a quick look for dupes.15:50
Hewniadh: Do you think it's an OpenOffice issue, or a metacity or compiz one?15:50
niadhHew: Dunno, I am tempted to say probably compiz, but I really don't know, since it only occurs with openoffice15:50
Hewniadh: If it happens with compiz but not with metacity, then it should be filed under compiz. Compiz has a huge number of bugs (was trying to clean some the other day), so maybe do a search on them for openoffice and see if your issue is any of those.15:52
niadhWell I'm using metacity with compiz, cos isn't emerald the compiz window manager or is my knowledge quite outdated now?15:52
maconiadh: compiz is the window manager15:54
Hewmaco: That bug has been fixed upstream in Thunderbird 3 alpha. This brings up the whole "Fix Committed" issue that has been going on again recently. I would set the Ubuntu package status to Triaged in this case, and leave a comment mentioning it's fixed in Thunderbird 3.15:54
maconiadh: gtk-window-decorator and emerald where the window decorators15:54
macoHew: ok15:54
maconiadh: emerald still exists, but if you ask the devs about a bug in it, they'll just tell you to stop using emerald15:55
niadhWell I am using metacity atm, so it's def NOT a emerald issue.15:56
macoyou can't possibly use compiz and metacity at the same time15:57
macogtk-window-decorator is just what allows compiz to borrow metacity's themes15:57
macousing metacity would mean no desktop effects15:58
niadhah okies15:59
niadhthat makes more sense actually15:59
macoi did once manage to get compiz and xmonad going at the same time though O_o15:59
niadhWell, I'm not sure of the package, what do you think it's more likely to be, openoffice or gtk-window-decorator?16:00
maconiadh: what's the bug?16:01
niadhmaco: The window title bar goes kinda odd (colours briefly change etc) which focus is changing inside of ooffice applications16:02
macook yeah, that sounds about right then16:03
niadhgtk-window-decorator then?16:04
macoits either that or compiz16:04
Hewniadh: There are a lot of titlebar colours bugs around. What colours exactly does it change to?16:05
niadhHew: Seems to depend on the metacity theme that's being emulated.16:06
macothats not a new bug...16:06
macoi think i saw that on launchpad like a year ago16:06
niadhMaco: Ok, will not bother reporting it then.16:07
macoi think16:07
macocheck anyway16:07
macoi mightve just seen it on the forums16:07
Hewniadh: nvidia-glx has a bug with purpley colours, and there is the titlebar stripes one for Hardy (that was hacked/fixed), and the titlebar blanking one in Intrepid.16:07
niadhAlso, I've confirmed a few bugs marked others as incomplete, but they're not showing up on the wiki as confirmed etc.16:07
Hewniadh: You need to change it yourself, it's not automatic16:07
niadhOh, how do I do that?16:08
macolog into the wiki and hit the Edit button16:08
Hewniadh: Follow the instructions at the top of the Hug Day page, add lightgreen and your name.16:08
niadhOh, do I have to have imported my GPG key to do this, cos, I tried doing that the other day, and couldn't get it working, I believe I've got to set something up before I can change it.16:09
maconiadh: dont think so, just have to have a launchpad account16:10
niadhWhich I have, so I go to select the last column in the wiki, but there is no selectable area I can click.16:12
macohit Edit at the top16:13
macoand manually edit the wiki markup16:13
Hewniadh: Have you logged in?16:13
niadhApparently not, I guess I just assumed since I could edit bug reports etc I was signed in.16:14
macoyou have to log into the wiki16:14
niadhYeah, am doing that now.16:14
=== bdmurray changed the topic of #ubuntu-bugs to: Hug Day! https://wiki.ubuntu.com/UbuntuBugDay/20080930 | Ubuntu BugSquad | http://wiki.ubuntu.com/BugSquad | Documentation: http://wiki.ubuntu.com/HelpingWithBugs | If you have been triaging bugs for a while, please apply to https://launchpad.net/~ubuntu-bugcontrol/ | Want to report a bug? Read https://help.ubuntu.com/community/ReportingBugs | User support (not related to triage) is in #ubuntu
niadhOk, I'm logged in, but still can't select the last column, I is the table on this page: https://wiki.ubuntu.com/UbuntuBugDay/20080930 right? I'm wanting to set bug https://wiki.ubuntu.com/UbuntuBugDay/20080930 as confirmed by me.16:20
charlie-tcaniadh: now you have to edit the page; click on edit in the upper corner,16:23
charlie-tcafind the right line, click in the last column which is a space between | | and add your name16:24
niadhOk, I think I got this.16:26
Hewniadh: Also add the lightgreen part so that the line is coloured. Use preview to make sure.16:29
niadhIs there anyone who can test ooffice with samba btw? I looked at a bug that has samba specific tests to be done?16:29
niadhHew: I think I did that, it's that same bug posted previously, looks green to me.16:29
Hewniadh: Yep, that's it :-)16:30
niadhHew: Fairly obvious I'm new to it, sorry for lots of the questions, just isn't entirely clear what needs to be done, a lot is assume or implied.16:31
Hewniadh: That's the nature of learning, and that's why we're here :-)16:32
niadhHew: Yeah I know, I just been in some IRC chat rooms that was a little discouraging when you have question after question, esspecially when you are setting out with a view to help and you get told to read the documentation, and if you don't fully understand the documentation you feel less confident about saying so.16:33
maconiadh: i was asking questions in ##c today and getting that attitude. i don't like that place.16:35
maconiadh: C programming16:35
niadhor #c#?16:35
Hewniadh: Hmm yes. The Ubuntu wiki / documentation is pretty good overall which is why it is referred to a lot, but if you still don't understand, feel free to ask the question again.16:35
niadhYeah my experience was with programming channels too16:35
niadhHew: Thanks.16:35
niadhodd I can't find base on my system16:38
jdongniadh: it's not installed by default due to space issues16:41
jdongbut can be added with add/remove16:41
niadhAh, Yeah I just found the openoffice.org meta-package and just opted to install that16:41
niadhjdong: went to try and confirm a base bug, only to find I needed to install it first16:42
HewAmpelbein: Bug 132130. What version of Istanbul were you running when you tested? Were you on Intrepid?16:45
ubottuLaunchpad bug 132130 in istanbul "istanbul crashed with AttributeError in stop_recording()" [Medium,Fix released] https://launchpad.net/bugs/13213016:45
niadhMy ooffice -base wont start :S16:50
niadhAm looking at a bug with an eps bug, what's an eps and where can I get one simply to see if I can confirm the bug?16:55
=== asac_ is now known as asac
niadhnevermind, knocked one together in the gimp16:56
affluxa user is complaining about the importance in bug 229839. Do you think it qualifies for more than wishlist?17:00
ubottuLaunchpad bug 229839 in openoffice.org "[upstream] [hardy] OpenOffice isn't integrated with gnome-keyring" [Wishlist,Triaged] https://launchpad.net/bugs/22983917:00
niadhis there a way for me to attach more than one file in a comment?17:03
thekornniadh, no just one per comment17:03
niadhOh ok, will just have to include them seperate then17:04
pedro_afflux: raising the priority wouldn't make a difference there IMO17:05
pedro_afflux: better to send that upstream17:05
thekornafflux, IMO wishlist is ok for the ubuntu task, send it upstream so they can think about higher importance17:06
thekornbah too slow17:06
* calc imagines upstream will put lower than wishlist importance on it17:18
calci think though i am not certain that the GIO patches might help with that bug17:19
calcbut it won't be fixed for intrepid17:19
calcthe GIO patches are in 3.0 but they are still somewhat buggy aiui17:19
sebnercalc: ah good to see you. Maybe you can't stand this question anymore but will we see Oo3 in intrepid? ^^17:19
calcsebner: its available in openoffice-pkgs ppa but it won't be the main openoffice.org in intrepid17:21
sebnercalc: kk, thx :)17:21
calcaiui it probably is going to slip again from the oct 7 release date, so would potentially be releasing when we release the Intrepid RC17:21
calcand OOo is usually fairly buggy right after release until go-oo team has a chance to fix a lot of the new bugs17:22
niadhShould I change a bug to green if it's incomplete?17:22
macocalc: is it possible to have openoffice.org and openoffice.org-3 packages like what was done with firefox and firefox-3 in gutsy?17:23
macoin official repos, i mean17:24
Hewniadh: If you've taken care of it, yes17:26
niadhHew: Well I'm waiting for the initial reporter to supply more information.17:28
niadhHew: Marked it as incomplete, so I turn it green?17:28
Hewniadh: Yes, that's fine.17:28
calcmaco: firefox-3 was done that way due to needing to update it soon after release for upstream support issues17:36
calcmaco: especially due to it being a LTS release17:36
macowait what?17:36
macono i mean in gutsy17:36
macohardy shipped with ff317:37
calcthere wasn't a ff3 in gutsy17:37
macobut gutsy had it in the official repos with a different name17:37
calcthat i recall anyway17:37
* calc looks back to see17:37
macofirefox-3.0 | 3.0~alpha8+nobinonly-0ubuntu1 | gutsy/universe | source, amd64, i386, powerpc17:37
macofrom rmadison17:37
calcah i see alpha version17:38
macoand in universe, not main17:38
calci may be able to do it for OOo i will have to see how much has to be changed to make it work17:39
calcit used to work but when i looked at it a few days ago it looked like it would take a lot of work to make it function properly again17:39
niadhI found a bug marked as incomplete, but I discovered what triggers it, so should I mark it as confirmed?17:42
maconiadh: yes, but state exactly what you found17:43
niadhI have17:43
macook then, that should be fine17:43
niadhMake: Well I believe I have, I added a comment at the end of this bug: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/27082817:43
ubottuLaunchpad bug 270828 in openoffice.org "oo writer crashes when scrolling page " [Medium,Incomplete]17:43
calcmaco: i think i will try it out some more with the final release17:44
=== techno_freak is now known as HereBePython
=== HereBePython is now known as techno_freak
maconiadh: can you do the backtrace that was requested?  it can't really be marked triaged and then fixed until that info is there. the devs won't know where to look for what causes the crash17:45
pedro_calc: you indicated in bug 242167 that is a build related issue and not upstream, but there's an upstream task open , should we close that or how you handle those?17:45
ubottuLaunchpad bug 242167 in openoffice.org "[ooo-build] [hardy] Image deformation after saving ".ppt" file" [Low,Triaged] https://launchpad.net/bugs/24216717:46
niadhMaco: Not sure how to do a backtrace17:46
niadhmaco: Oh wait, there's a link on how to do one17:46
maconiadh: https://wiki.ubuntu.com/DebuggingProgramCrash17:47
calcpedro_: yea just close the upstream task17:48
niadhmaco: and the package is openoffice.org, right?17:50
pedro_calc: alright , thanks17:50
maconiadh: yeah, that's fine17:50
niadhmaco: Yeah, it's not finding the openoffice.org-dbgsym=1:2.4.1-1ubuntu2 package17:52
maconiadh: do you have teh ddebs repo?17:52
niadhmaco: Yeah, installed them, ran aptitude update, so they should be available to me.17:53
maconiadh: i think there's no meta package17:54
macoyou have to install the specific one17:54
niadhmaco: How do I do that?17:55
macoapt-cache search openoffice.org | grep dbg17:55
macothat should list the ones available17:55
macoso you probably need core17:55
macoand if it's in writer, the writer one as well17:55
niadhwont core include writer?17:58
bdmurraycalc: do you know if bug 271005 might be fixed?18:01
ubottuLaunchpad bug 271005 in openoffice.org "unopkg.bin crashed with SIGSEGV in start_thread()" [Medium,Confirmed] https://launchpad.net/bugs/27100518:01
niadhI have a bug here I can't reproduce: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/274241 I can print the document without errors, what more information might be of use to help diagnose the issue?18:02
ubottuLaunchpad bug 274241 in openoffice.org "Impossible to printing a Word doc" [Undecided,Incomplete]18:02
niadhmaco: I've got the backtracing set up, I'm just not sure how to go about capturing the bug, because it occurs when a file is opened directly from an internet link as opposed to saving then opening.18:05
maconiadh: you can use the "attach to a running process" method18:05
macoopen the file, start gdb, then reproduce the bug18:06
niadhmaco: oooo, so set up the bug as normal, but before going through with triggering the bug, attach gdb to the process then execute the bug?18:06
calcbdmurray: looking18:07
niadhmaco: attached it to the process, but now I can't do anything with openoffice, I can't even see the window, it's there, but it almost looks to have 0% opacity18:11
macotry typing "continue" in gdb?18:12
niadhmaco: Yeah, would help if I continued reading, wouldn't it?18:12
macoi'm not so good with using gdb, but i know once gdb loads up debugging symbols stuff sometimes gets all locked until you tell it to keep executing18:12
niadhmaco: seems to have done the trick ;)18:13
calcbdmurray: not sure what would be causing the crash, i haven't updated to intrepid yet due to needing a stable system18:13
hggdhmaco, niadh when gdb loads it will interrupt the debugged process. This gives you time to set up breakpoints, or whatever else you need, before stepping or continuing18:13
hggdhniadh, you mighe later on want to look at graphical interfaces, like ddd.18:14
hggdh(to debugging, of course)18:14
niadhhggdh: Maybe, I'm not scared of the command line though.18:15
calcoh btw i think i have a fix for powerpc/sparc18:16
macohggdh: ooo ok18:16
macohggdh: i didnt know there were graphical debuggers18:16
calci can't upload it until after the beta release later this week though18:16
niadhIf someone provides files in which to test something, are they good enough to use to set the bug as confirmed?18:20
hggdhmaco, yes, there are some. I am not sure I fully like most of them, but it is much easier to scroll and have data watches18:20
calcniadh: if the files actually show the bug yes, actually if they show the bug well enough then triaged is fine too18:21
calcniadh: at least if this is wrt OOo18:21
niadhcalc: I am not able to triage, don't have the rank(?) to set that status.18:21
calchmm actually keep it at confirmed since i still would need to see if it is a ubuntu/ooo-build issue or an upstream issue18:21
calcniadh: ok confirmed is good then :)18:22
niadhcalc: I'm surprised a lot of these bugs ain't green already cos they're set to incomplete a lot of them, or many of them are dead easy to confirm.18:24
niadhcalc: I almost think perhaps I am marking the bugs wrong :S18:25
calcniadh: heh18:35
niadhcalc: Just out of interest how long to these days normally last?18:35
calcniadh: yea i've had to go through and just close out a lot in the past since the submitter never responded18:35
calcniadh: sorry i didn't parse that18:35
niadhcalc: What?18:36
calcniadh: you were asking how long do the bugs last, in incomplete state?18:36
niadhcalc: I mean hug days really.18:36
niadhDo we work til 7pm, 9pm, midnight?18:37
calcniadh: however long you want to do it, due to differing timezones some people stop by the time i wake up even :)18:37
niadhcalc: Ah okies18:37
* calc is downloading today's intrepid cd to do an install18:38
niadhcalc: Looking at this bug: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243271 two people seem to have it, but I don't fully understand what they are doing, should I mark it as confirmed if more than one person has it?18:41
ubottuLaunchpad bug 243271 in openoffice.org "Open Office Spreadsheet Sheet Copy error" [Undecided,Incomplete]18:41
calcniadh: yea confirmed sounds good for that one18:43
mcascould someone please help me with bug 27634119:41
ubottuLaunchpad bug 276341 in kdebase "Flash drive problem, Kubuntu 8.04" [Undecided,Incomplete] https://launchpad.net/bugs/27634119:41
mcasi think it is a problem with the fat filesystem19:42
mcasbut how can i handle this19:42
highvoltagehowdy. I'm a newbie 5-a-dayer \o/19:43
mcashi highvoltage19:43
highvoltagealso a bit overenthusiastic perhaps... how often is http://daniel.holba.ch/5-a-day-stats/ updated?19:43
highvoltagehi mcas19:43
mcasevery hour19:44
mcasi think at :30?19:44
mcasyou can see at the bottom of the site when it was last updated19:45
mcasthan just add one hour19:45
bdmurraymcas: yeah it looks like an issue with the filesystem19:45
Hamrawhy doesn't the dmesg output contain anything relevant though?19:46
mcasbdmurray: thx how can i deal with this one?19:46
bdmurrayogasawara: what should someone do with a fat filesystem panic?  is it worth testing with a new kernel?19:47
jcastrocalc: where is the bugtracker for ooo-build specific issues?19:51
calci think its just the regular openoffice.org target on their bugzilla19:52
calcafaik there isn't a separate ooo-build specific product/target (whatever the terminology is)19:52
calci'm about to reinstall my laptop with intrepid19:53
calchopefully it won't explode on me ;-)19:53
ogasawarabdmurray: sorry was on a call.  it probably doesn't hurt to test with a newer kernel depending on which kernel they are currently using.  how reproducible is the panic?19:56
bdmurrayogasawara: it's not a full kernel panic afaict in dmesg it just says "FAT: Filesystem panic (dev sdb1)" and "fat_get_cluster: invalid cluster chain (i_pos 0)"19:57
ogasawarabdmurray: which kernel?19:57
bdmurrayogasawara: hardy19:57
ogasawarabdmurray: or better yet, which bug?19:57
bdmurraybug 27634119:57
ubottuLaunchpad bug 276341 in kdebase "Flash drive problem, Kubuntu 8.04" [Undecided,Incomplete] https://launchpad.net/bugs/27634119:57
ogasawarabdmurray: I'll post a comment19:59
mcasthx ogasawara19:59
bdmurrayogasawara: okay, thanks20:00
=== macd_ is now known as macd
niadhCould this: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/228166 be a duplicate of this: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/27082820:26
ubottuLaunchpad bug 228166 in openoffice.org "In certain conditions open office writer freezes while doing most of the operations" [Undecided,Incomplete]20:26
niadhWhat do I do with bugs on the list that are already marked as duplicates, turn them green?20:44
nhandlerniadh: Are you talking about the list on the wiki for the hug day?20:45
niadhthe hug day wiki20:45
thekornniadh, just turn them green20:45
niadhcool, thanks20:46
nhandlerniadh: I would probably change the background color to lightgreen. Since it has already been marked as a duplicate, no more work needs to be done20:46
thekornso people now there is no more work to do20:46
niadhHow come?20:52
daponzhi everyone,  running ubuntu intrepid i get stage outpout message from dmesg. here's an extract :20:55
daponz[ 3251.988034] ata3: EH pending after 5 tries, giving up20:55
daponz[ 3251.988046] ata3: EH complete20:55
daponzevey few seconds appears a new log:20:55
daponz[ 3314.441030] ata3: EH complete20:55
daponz[ 3315.064038] ata3: EH complete20:55
daponz[ 3321.201036] ata3: EH complete20:55
daponz[ 3326.428034] ata3: EH complete20:55
daponz[ 3327.052036] ata3: EH complete20:55
daponz[ 3346.128035] ata3: EH complete20:55
daponzany clue? is that normal?20:55
nhandlerHow come what niadh ?20:56
niadhwell thekorn just said 'so people now there is no more work to do' I thought someone was claiming hug day over, was a bit confused.20:57
nhandlerniadh: All he was saying is that by changing the background color on the table for the hugday, you are making it clear to other people that no work is needed for that bug.20:58
persianiadh: There's an invisible 'k' in that sentence.20:58
thekornbah, right20:58
niadhSorry, with you now.20:58
niadhYeah it took me a while initially to learn HOW to make it green but have been doing it on and off since I got back from uni.20:59
niadhThis bug looks to be well worth closing really, anyone disagree? https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/26418321:01
ubottuLaunchpad bug 264183 in openoffice.org "tooltips are black on dark grey" [Undecided,New]21:01
crimsunniadh: rather, you could mark it a duplicate of 24395721:20
niadhI shall do that then21:20
calcwell i was going to upgrade but after testing the suspend/resume bit again to verify it still works it started having errors21:40
Hamracalc: intrepid is the first kubuntu version that allows me to suspend and hibernate with a 60~70 percent chance of working21:42
Hamraprevious versions ALWAYS failed21:42
niadhif ubuntu no longer supports the PPC arch, should we take note of bugs filled against that architecture?21:43
Hamramust be some pretty old bugs21:44
niadhnope, filled against intrepid, believe it or not.21:44
Hamrahow can that be?21:45
niadhwhich leads me to assume it's some community built iso21:45
james_wniadh: yeah, they are valid, it's still a ports architecture21:45
ubottuLaunchpad bug 270212 in openoffice.org "OpenOffice.org could not be installed in Intrepid PPC-Version" [Undecided,New]21:45
niadhjames_w: Fair enough, I thought since it wasn't official, it was not really much we could do.21:46
bdmurrayI believe calc mentioned earlier today that that bug should be fixed soon21:46
calcHamra: well to be fair it comes a lot closer to working, this was testing on amd6421:46
niadhShall I post as much then, and mark it as incomplete?21:46
calcHamra: i386 mode works fine for me already on hardy and probably does on intrepid as well21:47
Hamrawho maintains the PPC repos?21:47
calcHamra: it comes back up now but has huge numbers of squashfs errors21:47
calcwell the first step of the build failure for ppc will be fixed around friday this week after beta is released21:47
niadhSo uhm, what do I do with the bug, tell him to sit tight we think it'll be fixed soon?21:49
calcyea i suppose so21:49
niadhMark the bug as what, incomplete, and ask him to keep the bug active until it goes away?21:49
calcit won't be fixed until after beta is released21:49
niadhOk, ask him to post AFTER the beta then, that'll be ok, right?21:50
calcniadh: maybe fix committed i guess21:50
calcwell no21:50
calcjust marked it as confirmed for now i guess21:50
niadhDo we know a fix has been commited?21:50
niadhOk, so you guys know about this being an issue?21:50
calci have a fix for at least part of the problem but i won't know if it fixes everything until i upload and some ppc users test it21:51
niadhcalc: I may have a PPC machine I could boot, what would the reqs for intrepid be?21:51
calcniadh: well libhunspell not installing sounds a bit weird, but i imagine there are install problems other than that with OOo on ppc right now21:51
calcniadh: about the same as any ubuntu ~ 384MB ram iirc and ~ 2GB disk space21:52
niadhI should be able to boot it then, it is only a 400Mhz chip, but then, it IS PPC21:52
niadhAh opps, I posted a comment in the wrong bug, how do I delete comments?21:55
nhandlerniadh: You can't21:56
niadhWhat should I do then, post 'ignore previous comment'?21:57
niadhOh well, it's what I get for having multiple bugs open and investigating at once I guess.21:59
nhandlerDon't worry about it niadh. Many people do that.22:00
niadhI only hope it shows my enthusiasm :P22:00
persiaIt does.  Almost everyone has done it once.  You get more points the less you do it though :)22:01
niadhWell yeah, but it wasn't intentional :P22:02
niadhBut then, no-one does it intentionally, do they?22:02
calcpersia: but more karma i think ;-)22:03
niadhWhat is this karma thing? It kinda popped up on launchpad and I have NO idea what it's purpose serves.22:03
persiacalc: Yeah, well, volume of karma isn't as important as the sign of the karma.  Having *lots* of karma can also be a bad thing.22:03
persianiadh: It loosely shows how much stuff you've done in the past while, so you can judge if someone is active or not.22:04
niadhsign of the karma?22:04
persia"good" karma, "bad" karma.  launchpad doesn't differentiate some things, but does differentiate other things.22:04
calckarma along with some bug scripts for firefox also let you see how often a reporter files bugs etc22:05
niadhyeah I ain't got the firefox scripts installed, I ain't even an 'ubuntero' or whatever it's called, I didn't have any luck getting my gpg key created or working22:06
nhandlercalc: It isn't just filing bugs. You get karma for almost any activity you perform on Launchpad22:06
nhandlerniadh: Have you tried using Seahorse?22:06
calcnhandler: ah ok22:06
niadhnope, not yet, looking at it now22:06
Hamrawhat's seahorse?22:06
nhandlerHamra: It is an application (with a GUI) that you can use to create and manage GPG keys22:07
Hamraah, seems like a handy app22:07
nhandlerHamra: That is what I initially used to create my key.22:08
Hamrai sill use the terminal for my keys :P and sometimes use enigmail in thunderbird for simple operations22:09
rowinggolferguys - I've been inspired by the ubuntu-uk podcast to try and help triage bugs22:13
rowinggolferand as this is open office hug day..22:13
rowinggolferI've chosen this22:14
ubottuLaunchpad bug 264669 in openoffice.org "mail merge" [Undecided,New]22:14
rowinggolferwhich I think is simply invalid.22:14
rowinggolferthe guy says that "it" will not import any address book in the wizard... but I cannot duplicate this22:15
Hamrait's incomplete22:15
rowinggolferso do I simply add I cannot duplicate this behaviour?22:15
Hamrahe should give more details22:15
rowinggolferor ask what version etc??22:15
Hamrayes, ask him to give more details about version, distro version, where was he importing etc...22:16
bdmurrayrowinggolfer: yes, it would be helpful to know which release and package version of openoffice.org they are using22:16
rowinggolferok thanks... I'll do my worst22:16
rowinggolferHamra, I've replied... would you be so kind as to check if my reply is in order?22:19
ubottuLaunchpad bug 264669 in openoffice.org "mail merge" [Undecided,New]22:19
Hamrai don't think asking for the addressbook was necessary, since it contains private info22:20
Hamrahere, check this out https://wiki.ubuntu.com/Bugs/Responses22:20
rowinggolferok, thanks.22:21
bdmurrayrowinggolfer: it'd also help if you noted how you tested the bug and with version of Ubuntu and openoffice.org22:21
Hamraiyou're welcome22:22
rowinggolferbdmurray. will do so in future.22:22
bdmurrayrowinggolfer: also the bug's status should be incomplete until the information is provided...22:26
* popey pats rowinggolfer on the back22:27
rowinggolferthanks popey22:29
bdmurrayrowinggolfer: to change the bug's status you can click on the existing status and then choose Incomplete in the new part that appears22:33
rowinggolferbdmurray - ooops I'd better go back and do that... I'm deep into bug 2 now22:34
ubottuError: Launchpad bug 2 could not be found22:34
rowinggolferubottu - you stupid bt22:34
ubottuSorry, I don't know anything about you stupid bt22:34
rowinggolferubottu: that's enough lip22:35
ubottuError: I am only a bot, please don't think I'm intelligent :)22:35
Hamrarowinggolfer: https://wiki.ubuntu.com/BugSquad/KnowledgeBase , almost everything you might need to know22:35
rowinggolferHamra: cheers - bookmarked22:35
rowinggolferok I'm done. 2 bugs today... maybe 3 tomorrow.23:01
rowinggolferthanks for your help chaps.23:01
bdmurrayrowinggolfer: thanks for helping out!23:01
rowinggolfermy pleasure. It's good fun.23:01

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