[00:26] <james_w> bug 276134
[00:26] <james_w> anyone seen any bugs that may be a duplicate of?
[00:33] <mrooney> not I
[00:36] <bdmurray> nor I
[01:01] <mrooney> bdmurray: do you know anything about bug 214711? or an art person to ping?
[01:01] <mrooney> since it now does apparently have an acceptable license
[01:06] <crimsun> mrooney: kwwii
[01:11] <mrooney> ah yes thanks
[01:25] <maco> crimsun: hey
[04:04] <snadge> ubuntu 8.04.1 .. clean install.. can anyone confirm that in System -> Admin -> Users and Groups.. theres no option to unlock by default
[04:04] <snadge> i've tried adding the user to the polkituser group, and this doesnt work either .. (note this is default created user also)
[04:04] <snadge> it doesnt work on my system, nor a fresh system i've just installed :(
[04:30] <snadge> anyone?
[04:40] <crimsun> I don't have an 8.04.1 install, only 8.04.1+updates
[04:43] <snadge> ahh true.. i have all the updates instaled
[04:43] <snadge> so maybe the problem is with that :/
[04:46] <snadge> simple file sharing does not work either :(
[04:47] <snadge> it installed the samba package.. but the share doesnt appear, theres nothing in my smb.conf or anywhere in /etc relating to the share name i just created
[05:09] <snadge> known problem, have to reboot to enable sambausers group permission :/
[05:10] <snadge> also same goes for the polkituser group.. (can now unlock users and groups)
[05:10] <snadge> this is a really suckful problem actually that has been in linux since the dawning of time
[05:10] <snadge> the fact that group changes dont propagate instantly.. that totally totally totally sucks.. and has stumped so many people that its not funny.. that really needs to be fixed
[05:11] <mrooney> yes, that would be nice.
[05:12] <snadge> perhaps that is an area where ubuntu can help.. since its a useability issue, and it would appear nobody has taken the initiative on this very stupid.. and very longstanding problem
[05:19] <pwnguin> im a bit confused, are you proposing a radical change in fundamental unix permission systems?
[05:20] <pwnguin> or simply an info dialog suggesting the user needs to log out to take effect?
[05:21] <crimsun> more along the lines of the latter, except without a dialog, and affecting the change immediately
[05:41] <snadge> i dont fully understand what needs to be changed and how
[05:41] <snadge> apart from, its not a simple problem.. otherwise someone would have fixed it already
[05:42] <snadge> and yes, it would be a fundamental change to how the unix permission system works
[05:42] <snadge> since at the moment.. it requires you to log out and then log back in again.. and everybody just accepts this as perfectly normal behaviour (which it is)
[05:44] <snadge> it would have to be similar to how /etc/resolv.conf works.. when you change this file, you dont have to restart anything .. this change is made live
[05:46] <snadge> it would need to detect when this file has changed, then update the logged in users group permissions to reflect this change
[06:10] <dholbach> good morning
[07:40] <thekorn> good morning
[07:40] <thekorn> and happy hug-day
[07:54] <dholbach> hi thekorn, hi ara
[07:54] <ara> morning dholbach :-)
[07:54] <ara> morning mvo :-)
[08:06] <snadge> hug day?
[08:06] <mvo> hey ara!
[08:45] <wgrant> Hew: If you're reassigning a bug to another sourcepackage, just reassign the existing task rather than creating a new one.
[11:56] <elmargol> IF i start jockey-kde i get "dbus.exceptions.DBusException: org.freedesktop.DBus.Error.Spawn.ChildExited: Launch helper exited with unknown return code 1" can someone test this please?
[12:38] <bs66> what status should be used for bugs that are not bugs, but features/by design behavior? (im a new bugsquad member trying to learn)
[12:38] <james_w> bs66: do you have an example?
[12:38] <james_w> Invalid is probably appropriate, but it may be Won't Fix
[12:38] <bs66> https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243271
[12:39] <bs66> i search info in the bugs/status web page, but could not figure it out.
[12:40] <james_w> hmm, I'm not sure about that bug, I'm not familiar enough with the package
[12:40] <james_w> I think Invalid or Won't Fix, if you are correct.
[12:41] <persia> I suspect wontfix for that bug, But I think it needs enough information to clearly demonstrate the complaint and the reference to the spec before setting wontfix.
[12:41] <james_w> perhaps someone else here is more familiar with the package and can back you up
[12:41] <bs66> The bug reported is not a bug. It reflects the intended behavior as far as I understand.
[12:42] <persia> bs66: Right.  It just needs documentation and references so that the reporter understands when setting wontfix (in my opinion)
[12:45] <bs66> ok. I guess many reported bugs are not really bugs, but the intended behavior? I am surprised that the bugs/status page doesn't cover this case.
[12:47] <persia> bs66: Actually, it's fairly rare.  Happens sometimes, but not so often.
[12:48] <bs66> ok. thanks persia/james.
[13:00] <james_w> congratulations Hew
[13:01] <Hew> james_w: Thanks! You're a life saver :P
[13:01] <james_w> heh :-)
[13:18] <askand> Who decides what bugs should be in https://bugs.launchpad.net/ubuntu/intrepid/+bugs?field.milestone=1325
[13:19] <james_w> askand: those with the power to target bugs to a release and set milestones
[13:19] <james_w> it comes down to the release team though
[13:25] <askand> I see, with all respect of those people, I don't always understand their prioritizing
[13:48] <persia> askand: It's often, in large part, the results of the release team meeting, and which bugs people raise as release showstoppers.
[13:49] <askand>  persia:  can anyone attend to the release team meeting and suggest bugs as release showstoppers?
[13:50] <seb128> you can
[13:50] <seb128> but you can as well discuss those bugs there and have somebody in the bugsquad team comment on the issue and nominate it for you
[13:51] <askand> seb128:  ok thanks
[13:53] <persia> askand: Attendance is open to all.  You need to have a team raise the bug.  As seb128 says, bugsquad usually coordinates through the QA team to raise bugs.
[13:53] <askand> I see,and you people are part of the bugsquad? :)
[13:55] <seb128> if you have a bug you want to discuss just give the bug number on the channel somebody will likely reply
[13:57] <joumetal> Does someone want to have quick look at bug 231130? It could save space from livecd.
[14:15] <askand> bug 61185 is kind of fixed I think
[14:20] <askand> I would actually call bug 59695 a showstopper, but since it has been around for some releases I guess it isn't
[14:22] <niadh> hey, am here for the hug day
[14:22] <niadh> How do I get started?
[14:22] <persia> askand: It's specific to only certain hardware, and only if the setting is configured in a certain way.  If one has the hardware, one can change the setting, and not be affected.  Easy to work around, but incredibly hard to fix.  This is the sort of thing that is rarely targetted.
[14:24] <askand>  persia: Please excuse my noobiness but I see that Debian has marked the bug as solved, and since Ubuntu is kind of a Debianchild, couldn't ubuntu use the same fix?
[14:27] <persia> askand: Good point, and there's been some work to merge acpi-support for the intrepid release as well.
[14:27] <persia> I'm not sure if the same fix works, but it's perhaps worth someone trying it.
[14:40] <james_w> niadh: have you got the wiki page open?
[14:41] <niadh> Uhm I have >A< wiki page open, I found one last night with 166 bugs, today I can't find it, could you provide me with the correct link?
[14:41] <niadh> this is what I have open: https://wiki.ubuntu.com/OpenOffice2
[14:42] <Hew> niadh: https://wiki.ubuntu.com/UbuntuBugDay/20080930
[14:43] <james_w> thanks Hew
[14:43] <niadh> Okies, got it :)
[14:43] <Hew> niadh: I responded to your BugSquad mail and I posted the links in the reply.
[14:43] <niadh> Hew: Yeah I recognise the 'Hew' from the sig ;)
[14:44] <Hew> niadh: Find a bug that you feel you would like to triage, and give it a go! Ask here if you get stuck :-)
[14:44] <niadh> To triage I do what? Confirm it?
[14:45] <Hew> niadh: Depends on the bug. If it's New and you can reproduce the issue, you can set it to Confirmed. Make sure you add a comment that adds additional useful info if you can.
[14:46] <niadh> So it's adding as much information, asking user to add more information if we ourselves can't produce it, and marking it confirmed if we can etc?
[14:46] <Hew> niadh: Often bug reporters give broad descriptions of the problem, so if you can give a more detailed explanation of the issue then that will help developers.
[14:46] <niadh> Cool
[14:46] <Hew> niadh: Pretty much :-)
[14:46] <niadh> Looking for something I feel I may be able to work on then
[14:46] <Hew> niadh: Set it to Incomplete if you ask them for more info / testing.
[14:52] <niadh> I need a bit of help about what I'm looking at with a bug, I believe I can reproduce it looking at https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/264345, I can mark it as confirmed since as I said, I can reproduce it, after that... What?
[14:55] <bddebian> Boo
[14:56] <nhandler> Hey bddebian
[14:56] <bddebian> Hello nhandler
[14:59] <Hew> niadh: Hmm, it's too confusing for me, I'm glad you understand it :P. Confirm it since you can reproduce it. Leave a comment saying what version of openoffice you tested with. Also with that one, the bug title and description are very confusing.. Perhaps it could be updated and an English description could be added?
[15:00] <niadh> Hew: I don't understand fully, but I know kinda WHY it might be happening, besides I didn't need to understand it or really understand much french to test and try to confirm it ;)
[15:02] <Hew> niadh: Haha. Well, that bug has had a lot of discussion on it already, so it should have already been marked confirmed. Just setting the status to Confirmed is enough for now. The rest is just for bonus points :-)
[15:04] <niadh> Hew: If I can find a specific ooo-calc package, I should attach it to that, right?
[15:06] <Hew> niadh: Most bugs affect only one package in Ubuntu. Leaving it as affecting openoffice.org is fine.
[15:06] <niadh> ok
[15:17] <niadh> What do I do if I discover a new bug in the process of testing other bugs, just report it?
[15:18] <nhandler> Yes niadh
[15:19] <nhandler> Or if there is already a bug report for this new bug, confirm that report
[15:19] <niadh> And does launchpad support attaching a video file, I think the only way to capture this is to use istanbul to record it happening.
[15:20] <nhandler> niadh: I am not sure if you are able to attach a video file. If not, just put it in a .tar.gz
[15:20] <niadh> Ah good point :)
[15:21] <maco> i think you can
[15:21] <maco> there's a tag for it
[15:21] <maco> tag it "screencast"
[15:22] <niadh> bah, istanbul never actually STOPS recording...
[15:22] <nhandler> maco: Thanks, I forgot about the 'screencast' tag
[15:23] <maco> nhandler: guess what happens when you read the tags page like 3 times in one week?
[15:23] <niadh> Is there a way to manually pass istanbul start and stop commands?
[15:23] <nhandler> maco: That must be my issue. I only read it about once a week ;)
[15:23] <maco> ive no idea how to make istanbul not-crash
[15:24] <maco> admittedly, haven't tried since feisty
[15:24] <niadh> I got it working like once, and that was it.
[15:24] <niadh> any other good screen capture programs I could use?
[15:24] <maco> well gtk-recordmydesktop supposedly works for people that aren't me
[15:24] <maco> for me, it results in corrupted theora
[15:25] <Hew> niadh: There are a few bugs in Istanbul unfortunately, but with the right settings I got it to work.
[15:25] <niadh> Hew: How so?
[15:25] <maco> Hew: "few bugs" = crash on save?
[15:26] <Hew> maco: Yes, I've triaged it before.
[15:26] <niadh> Maco: I've be encouraged to see the save dialog, it starts but never stops on my machine, I have to issue a kill command
[15:26] <Hew> niadh: My settings atm are 3 ticks in the 3 checkboxes in the right click menu. Try that.
[15:26] <niadh> which settings?
[15:27] <niadh> Oh wait, it's not clear they are checkboxes, there are only 3
[15:27] <maco> Hew: ever see the one where it flashes back and forth betwen black with a bit of color where the pointer and full image, all strobe-light style?
[15:27] <Hew> maco: Yep! Record 3D fixes that problem from memory.
[15:28] <maco> 3D?
[15:28] <Hew> Bug 132130
[15:28] <Hew> Bug 70830
[15:28] <Hew> maco: the "Record 3D" checkbox.
[15:28] <niadh> Hew: That seems to have done it, it's saving to disk now, apparently.
[15:29] <maco> hey awesome
[15:29] <Hew> niadh: Good to hear. You can attach the screencast to the report just like a normal attachment. No need to do any fancy conversions.
[15:29] <niadh> Hew: well lets hope it ACTUALLY saves...
[15:29] <maco> Hew: that's an odd thing to name that, seeing as it's got nothing to do with 3D. i'm not using compiz
[15:30] <maco> niadh: mine saved instead of crashing when i hit the save button
[15:30] <niadh> I imagine the bug is in fact a compiz bug, but it's only happened with ooffice
[15:30] <Hew> maco: Yes, it's a workaround. It's still a bug.
[15:30] <maco> Hew: oh ok
[15:32] <calc> hi
[15:32] <niadh> Hew: Should it take this long to save?
[15:33] <Hew> niadh: Probably not.. :-(
[15:33] <niadh> Hew: Will try again then.
[15:34] <Hew> niadh: Ah, is it just the save icon in the notification area, without the save popup?
[15:34] <niadh> Hew: Yup
[15:35] <Hew> niadh: Try unchecking "Record Sound"
[15:35] <maco> ...
[15:36] <Hew> niadh: Do a test run so you don't waste your time recording
[15:36] <niadh> Hew: Test run?
[15:36] <Hew> Istanbul is too buggy..
[15:36] <maco> this app is a big pile of hacks
[15:36] <Hew> niadh: Don't spend a lot of time recording something if there's a chance it won't save, that's all.
[15:36] <Hew> maco: Yes, I don't use it often. I'll chase up the relevant bugs.
[15:37] <niadh> Hew: Well in the process of trying to record it I can confirm the bug happens quite a bit.
[15:37] <maco> haha
[15:37] <Hew> niadh: Is that a good or a bad thing? :P
[15:38] <niadh> Hew: Both, bad it exists, but good I can successfully recreate it.
[15:38] <niadh> If you have compiz running you might be able to confirm it with me.
[15:39] <Hew> niadh: Yes, I'm running compiz atm.
[15:42] <maco> question: if a bug is Fix Released on the remote bug watch, it probably shouldnt be new/incomplete for Ubuntu's package, but should it be Confirmed or Triaged?
[15:43] <Hew> maco: Probably. Which bug #?
[15:43] <niadh> Hew: Ok, use writer to create a text file in odt, save it, then export it as a pdf, once that's done, export it to a pdf of the same name, when it asks you if you wish to overwrite it, choose no, and watch metacity, I have tried it with a couple of themes now and it briefly changes colour.
[15:44] <niadh> Hew: It in fact seems to happen with little dialogs pop up and focus changes inside of writer
[15:45] <niadh> I captured a screen shot of it, not as good as a screencast but it could do
[15:46] <maco> Hew: bug 120281
[15:46] <Hew> niadh: I can't reproduce that with metacity or compiz. Is this a new bug, or one you're triaging?
[15:47] <niadh> Hew: A bug I noticed discovered myself
[15:47] <Hew> niadh: Since you have a screenshot and good description to reproduce though, look to see if a bug already exists for it and attach your info. If one doesn't, create a new bug report.
[15:48] <niadh> it'll be in the list on the wiki if it's gonna be there, right?
[15:50] <Hew> niadh: No, that's just for the Hug Day. What package do you think the bug is in? Look at the bugs under that package to do a quick look for dupes.
[15:50] <Hew> niadh: Do you think it's an OpenOffice issue, or a metacity or compiz one?
[15:50] <niadh> Hew: Dunno, I am tempted to say probably compiz, but I really don't know, since it only occurs with openoffice
[15:52] <Hew> niadh: If it happens with compiz but not with metacity, then it should be filed under compiz. Compiz has a huge number of bugs (was trying to clean some the other day), so maybe do a search on them for openoffice and see if your issue is any of those.
[15:52] <niadh> Well I'm using metacity with compiz, cos isn't emerald the compiz window manager or is my knowledge quite outdated now?
[15:54] <maco> niadh: compiz is the window manager
[15:54] <Hew> maco: That bug has been fixed upstream in Thunderbird 3 alpha. This brings up the whole "Fix Committed" issue that has been going on again recently. I would set the Ubuntu package status to Triaged in this case, and leave a comment mentioning it's fixed in Thunderbird 3.
[15:54] <maco> niadh: gtk-window-decorator and emerald where the window decorators
[15:54] <maco> s/where/were/
[15:54] <maco> Hew: ok
[15:55] <maco> niadh: emerald still exists, but if you ask the devs about a bug in it, they'll just tell you to stop using emerald
[15:56] <niadh> Well I am using metacity atm, so it's def NOT a emerald issue.
[15:57] <maco> gtk-window-decorator
[15:57] <maco> you can't possibly use compiz and metacity at the same time
[15:57] <maco> gtk-window-decorator is just what allows compiz to borrow metacity's themes
[15:58] <maco> using metacity would mean no desktop effects
[15:59] <niadh> ah okies
[15:59] <niadh> that makes more sense actually
[15:59] <maco> i did once manage to get compiz and xmonad going at the same time though O_o
[16:00] <niadh> Well, I'm not sure of the package, what do you think it's more likely to be, openoffice or gtk-window-decorator?
[16:01] <maco> niadh: what's the bug?
[16:02] <niadh> maco: The window title bar goes kinda odd (colours briefly change etc) which focus is changing inside of ooffice applications
[16:03] <maco> ok yeah, that sounds about right then
[16:04] <niadh> gtk-window-decorator then?
[16:04] <maco> its either that or compiz
[16:05] <Hew> niadh: There are a lot of titlebar colours bugs around. What colours exactly does it change to?
[16:06] <niadh> Hew: Seems to depend on the metacity theme that's being emulated.
[16:06] <maco> thats not a new bug...
[16:06] <maco> i think i saw that on launchpad like a year ago
[16:07] <niadh> Maco: Ok, will not bother reporting it then.
[16:07] <maco> i think
[16:07] <maco> check anyway
[16:07] <maco> i mightve just seen it on the forums
[16:07] <Hew> niadh: nvidia-glx has a bug with purpley colours, and there is the titlebar stripes one for Hardy (that was hacked/fixed), and the titlebar blanking one in Intrepid.
[16:07] <niadh> Also, I've confirmed a few bugs marked others as incomplete, but they're not showing up on the wiki as confirmed etc.
[16:07] <Hew> niadh: You need to change it yourself, it's not automatic
[16:08] <niadh> Oh, how do I do that?
[16:08] <maco> log into the wiki and hit the Edit button
[16:08] <Hew> niadh: Follow the instructions at the top of the Hug Day page, add lightgreen and your name.
[16:09] <niadh> Oh, do I have to have imported my GPG key to do this, cos, I tried doing that the other day, and couldn't get it working, I believe I've got to set something up before I can change it.
[16:10] <maco> niadh: dont think so, just have to have a launchpad account
[16:12] <niadh> Which I have, so I go to select the last column in the wiki, but there is no selectable area I can click.
[16:13] <maco> hit Edit at the top
[16:13] <maco> and manually edit the wiki markup
[16:13] <maco> typing
[16:13] <Hew> niadh: Have you logged in?
[16:14] <niadh> Apparently not, I guess I just assumed since I could edit bug reports etc I was signed in.
[16:14] <maco> you have to log into the wiki
[16:14] <niadh> Yeah, am doing that now.
[16:20] <niadh> Ok, I'm logged in, but still can't select the last column, I is the table on this page: https://wiki.ubuntu.com/UbuntuBugDay/20080930 right? I'm wanting to set bug https://wiki.ubuntu.com/UbuntuBugDay/20080930 as confirmed by me.
[16:23] <charlie-tca> niadh: now you have to edit the page; click on edit in the upper corner,
[16:23] <niadh> Ahhhh
[16:24] <charlie-tca> find the right line, click in the last column which is a space between | | and add your name
[16:26] <niadh> Ok, I think I got this.
[16:29] <Hew> niadh: Also add the lightgreen part so that the line is coloured. Use preview to make sure.
[16:29] <niadh> Is there anyone who can test ooffice with samba btw? I looked at a bug that has samba specific tests to be done?
[16:29] <niadh> Hew: I think I did that, it's that same bug posted previously, looks green to me.
[16:30] <Hew> niadh: Yep, that's it :-)
[16:31] <niadh> Hew: Fairly obvious I'm new to it, sorry for lots of the questions, just isn't entirely clear what needs to be done, a lot is assume or implied.
[16:32] <Hew> niadh: That's the nature of learning, and that's why we're here :-)
[16:33] <niadh> Hew: Yeah I know, I just been in some IRC chat rooms that was a little discouraging when you have question after question, esspecially when you are setting out with a view to help and you get told to read the documentation, and if you don't fully understand the documentation you feel less confident about saying so.
[16:35] <maco> niadh: i was asking questions in ##c today and getting that attitude. i don't like that place.
[16:35] <niadh> ##c?
[16:35] <maco> niadh: C programming
[16:35] <niadh> or #c#?
[16:35] <Hew> niadh: Hmm yes. The Ubuntu wiki / documentation is pretty good overall which is why it is referred to a lot, but if you still don't understand, feel free to ask the question again.
[16:35] <maco> ##c
[16:35] <niadh> Yeah my experience was with programming channels too
[16:35] <niadh> Hew: Thanks.
[16:38] <niadh> odd I can't find base on my system
[16:41] <jdong> niadh: it's not installed by default due to space issues
[16:41] <jdong> but can be added with add/remove
[16:41] <niadh> Ah, Yeah I just found the openoffice.org meta-package and just opted to install that
[16:42] <niadh> jdong: went to try and confirm a base bug, only to find I needed to install it first
[16:45] <Hew> Ampelbein: Bug 132130. What version of Istanbul were you running when you tested? Were you on Intrepid?
[16:50] <niadh> My ooffice -base wont start :S
[16:55] <niadh> Am looking at a bug with an eps bug, what's an eps and where can I get one simply to see if I can confirm the bug?
[16:56] <niadh> nevermind, knocked one together in the gimp
[17:00] <afflux> a user is complaining about the importance in bug 229839. Do you think it qualifies for more than wishlist?
[17:03] <niadh> is there a way for me to attach more than one file in a comment?
[17:03] <thekorn> niadh, no just one per comment
[17:04] <niadh> Oh ok, will just have to include them seperate then
[17:05] <pedro_> afflux: raising the priority wouldn't make a difference there IMO
[17:05] <pedro_> afflux: better to send that upstream
[17:06] <thekorn> afflux, IMO wishlist is ok for the ubuntu task, send it upstream so they can think about higher importance
[17:06] <afflux> okay
[17:06] <thekorn> bah too slow
[17:18]  * calc imagines upstream will put lower than wishlist importance on it
[17:19] <calc> i think though i am not certain that the GIO patches might help with that bug
[17:19] <calc> but it won't be fixed for intrepid
[17:19] <calc> the GIO patches are in 3.0 but they are still somewhat buggy aiui
[17:19] <sebner> calc: ah good to see you. Maybe you can't stand this question anymore but will we see Oo3 in intrepid? ^^
[17:21] <calc> sebner: its available in openoffice-pkgs ppa but it won't be the main openoffice.org in intrepid
[17:21] <sebner> calc: kk, thx :)
[17:21] <calc> aiui it probably is going to slip again from the oct 7 release date, so would potentially be releasing when we release the Intrepid RC
[17:22] <calc> and OOo is usually fairly buggy right after release until go-oo team has a chance to fix a lot of the new bugs
[17:22] <niadh> Should I change a bug to green if it's incomplete?
[17:23] <maco> calc: is it possible to have openoffice.org and openoffice.org-3 packages like what was done with firefox and firefox-3 in gutsy?
[17:24] <maco> in official repos, i mean
[17:26] <Hew> niadh: If you've taken care of it, yes
[17:28] <niadh> Hew: Well I'm waiting for the initial reporter to supply more information.
[17:28] <niadh> Hew: Marked it as incomplete, so I turn it green?
[17:28] <Hew> niadh: Yes, that's fine.
[17:36] <calc> maco: firefox-3 was done that way due to needing to update it soon after release for upstream support issues
[17:36] <calc> maco: especially due to it being a LTS release
[17:36] <maco> oh
[17:36] <maco> wait what?
[17:36] <maco> no i mean in gutsy
[17:37] <maco> hardy shipped with ff3
[17:37] <calc> there wasn't a ff3 in gutsy
[17:37] <maco> but gutsy had it in the official repos with a different name
[17:37] <calc> that i recall anyway
[17:37]  * calc looks back to see
[17:37] <maco> firefox-3.0 | 3.0~alpha8+nobinonly-0ubuntu1 | gutsy/universe | source, amd64, i386, powerpc
[17:37] <maco> from rmadison
[17:38] <calc> ah i see alpha version
[17:38] <maco> and in universe, not main
[17:39] <calc> i may be able to do it for OOo i will have to see how much has to be changed to make it work
[17:39] <calc> it used to work but when i looked at it a few days ago it looked like it would take a lot of work to make it function properly again
[17:42] <maco> ok
[17:42] <niadh> I found a bug marked as incomplete, but I discovered what triggers it, so should I mark it as confirmed?
[17:43] <maco> niadh: yes, but state exactly what you found
[17:43] <niadh> I have
[17:43] <maco> ok then, that should be fine
[17:43] <niadh> Make: Well I believe I have, I added a comment at the end of this bug: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/270828
[17:44] <calc> maco: i think i will try it out some more with the final release
[17:45] <maco> niadh: can you do the backtrace that was requested?  it can't really be marked triaged and then fixed until that info is there. the devs won't know where to look for what causes the crash
[17:45] <pedro_> calc: you indicated in bug 242167 that is a build related issue and not upstream, but there's an upstream task open , should we close that or how you handle those?
[17:46] <niadh> Maco: Not sure how to do a backtrace
[17:46] <niadh> maco: Oh wait, there's a link on how to do one
[17:47] <maco> niadh: https://wiki.ubuntu.com/DebuggingProgramCrash
[17:48] <calc> pedro_: yea just close the upstream task
[17:50] <niadh> maco: and the package is openoffice.org, right?
[17:50] <pedro_> calc: alright , thanks
[17:50] <maco> niadh: yeah, that's fine
[17:52] <niadh> maco: Yeah, it's not finding the openoffice.org-dbgsym=1:2.4.1-1ubuntu2 package
[17:52] <maco> niadh: do you have teh ddebs repo?
[17:53] <niadh> maco: Yeah, installed them, ran aptitude update, so they should be available to me.
[17:54] <maco> niadh: i think there's no meta package
[17:54] <maco> you have to install the specific one
[17:55] <niadh> maco: How do I do that?
[17:55] <maco> apt-cache search openoffice.org | grep dbg
[17:55] <maco> that should list the ones available
[17:55] <maco> so you probably need core
[17:55] <maco> and if it's in writer, the writer one as well
[17:58] <niadh> wont core include writer?
[18:01] <bdmurray> calc: do you know if bug 271005 might be fixed?
[18:02] <niadh> I have a bug here I can't reproduce: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/274241 I can print the document without errors, what more information might be of use to help diagnose the issue?
[18:05] <niadh> maco: I've got the backtracing set up, I'm just not sure how to go about capturing the bug, because it occurs when a file is opened directly from an internet link as opposed to saving then opening.
[18:05] <maco> niadh: you can use the "attach to a running process" method
[18:06] <maco> open the file, start gdb, then reproduce the bug
[18:06] <niadh> maco: oooo, so set up the bug as normal, but before going through with triggering the bug, attach gdb to the process then execute the bug?
[18:06] <maco> yes
[18:07] <calc> bdmurray: looking
[18:11] <niadh> maco: attached it to the process, but now I can't do anything with openoffice, I can't even see the window, it's there, but it almost looks to have 0% opacity
[18:12] <maco> try typing "continue" in gdb?
[18:12] <niadh> maco: Yeah, would help if I continued reading, wouldn't it?
[18:12] <maco> i'm not so good with using gdb, but i know once gdb loads up debugging symbols stuff sometimes gets all locked until you tell it to keep executing
[18:13] <niadh> maco: seems to have done the trick ;)
[18:13] <calc> bdmurray: not sure what would be causing the crash, i haven't updated to intrepid yet due to needing a stable system
[18:13] <hggdh> maco, niadh when gdb loads it will interrupt the debugged process. This gives you time to set up breakpoints, or whatever else you need, before stepping or continuing
[18:14] <niadh> cool
[18:14] <hggdh> niadh, you mighe later on want to look at graphical interfaces, like ddd.
[18:14] <hggdh> (to debugging, of course)
[18:15] <niadh> hggdh: Maybe, I'm not scared of the command line though.
[18:16] <calc> oh btw i think i have a fix for powerpc/sparc
[18:16] <maco> hggdh: ooo ok
[18:16] <maco> hggdh: i didnt know there were graphical debuggers
[18:16] <calc> i can't upload it until after the beta release later this week though
[18:20] <niadh> If someone provides files in which to test something, are they good enough to use to set the bug as confirmed?
[18:20] <hggdh> maco, yes, there are some. I am not sure I fully like most of them, but it is much easier to scroll and have data watches
[18:21] <calc> niadh: if the files actually show the bug yes, actually if they show the bug well enough then triaged is fine too
[18:21] <calc> niadh: at least if this is wrt OOo
[18:21] <niadh> calc: I am not able to triage, don't have the rank(?) to set that status.
[18:21] <calc> hmm actually keep it at confirmed since i still would need to see if it is a ubuntu/ooo-build issue or an upstream issue
[18:22] <calc> niadh: ok confirmed is good then :)
[18:24] <niadh> calc: I'm surprised a lot of these bugs ain't green already cos they're set to incomplete a lot of them, or many of them are dead easy to confirm.
[18:25] <niadh> calc: I almost think perhaps I am marking the bugs wrong :S
[18:35] <calc> niadh: heh
[18:35] <niadh> calc: Just out of interest how long to these days normally last?
[18:35] <calc> niadh: yea i've had to go through and just close out a lot in the past since the submitter never responded
[18:35] <calc> niadh: sorry i didn't parse that
[18:36] <niadh> calc: What?
[18:36] <calc> niadh: you were asking how long do the bugs last, in incomplete state?
[18:36] <niadh> calc: I mean hug days really.
[18:37] <niadh> Do we work til 7pm, 9pm, midnight?
[18:37] <calc> niadh: however long you want to do it, due to differing timezones some people stop by the time i wake up even :)
[18:37] <niadh> calc: Ah okies
[18:38]  * calc is downloading today's intrepid cd to do an install
[18:41] <niadh> calc: Looking at this bug: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/243271 two people seem to have it, but I don't fully understand what they are doing, should I mark it as confirmed if more than one person has it?
[18:43] <calc> niadh: yea confirmed sounds good for that one
[19:41] <mcas> could someone please help me with bug 276341
[19:42] <mcas> i think it is a problem with the fat filesystem
[19:42] <mcas> but how can i handle this
[19:43] <highvoltage> howdy. I'm a newbie 5-a-dayer \o/
[19:43] <mcas> hi highvoltage
[19:43] <highvoltage> also a bit overenthusiastic perhaps... how often is http://daniel.holba.ch/5-a-day-stats/ updated?
[19:43] <highvoltage> hi mcas
[19:44] <mcas> every hour
[19:44] <mcas> i think at :30?
[19:45] <mcas> you can see at the bottom of the site when it was last updated
[19:45] <mcas> than just add one hour
[19:45] <bdmurray> mcas: yeah it looks like an issue with the filesystem
[19:46] <Hamra> why doesn't the dmesg output contain anything relevant though?
[19:46] <mcas> bdmurray: thx how can i deal with this one?
[19:47] <bdmurray> ogasawara: what should someone do with a fat filesystem panic?  is it worth testing with a new kernel?
[19:51] <jcastro> calc: where is the bugtracker for ooo-build specific issues?
[19:51] <calc> novell
[19:51] <jcastro> ta
[19:52] <calc> i think its just the regular openoffice.org target on their bugzilla
[19:52] <calc> afaik there isn't a separate ooo-build specific product/target (whatever the terminology is)
[19:53] <calc> i'm about to reinstall my laptop with intrepid
[19:53] <calc> hopefully it won't explode on me ;-)
[19:56] <ogasawara> bdmurray: sorry was on a call.  it probably doesn't hurt to test with a newer kernel depending on which kernel they are currently using.  how reproducible is the panic?
[19:57] <bdmurray> ogasawara: it's not a full kernel panic afaict in dmesg it just says "FAT: Filesystem panic (dev sdb1)" and "fat_get_cluster: invalid cluster chain (i_pos 0)"
[19:57] <ogasawara> bdmurray: which kernel?
[19:57] <bdmurray> ogasawara: hardy
[19:57] <ogasawara> bdmurray: or better yet, which bug?
[19:57] <bdmurray> bug 276341
[19:59] <ogasawara> bdmurray: I'll post a comment
[19:59] <mcas> thx ogasawara
[20:00] <bdmurray> ogasawara: okay, thanks
[20:26] <niadh> Could this: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/228166 be a duplicate of this: https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/270828
[20:44] <niadh> What do I do with bugs on the list that are already marked as duplicates, turn them green?
[20:45] <nhandler> niadh: Are you talking about the list on the wiki for the hug day?
[20:45] <niadh> the hug day wiki
[20:45] <thekorn> niadh, just turn them green
[20:46] <niadh> cool, thanks
[20:46] <nhandler> niadh: I would probably change the background color to lightgreen. Since it has already been marked as a duplicate, no more work needs to be done
[20:46] <thekorn> so people now there is no more work to do
[20:51] <niadh> oh?
[20:52] <niadh> How come?
[20:55] <daponz> hi everyone,  running ubuntu intrepid i get stage outpout message from dmesg. here's an extract :
[20:55] <daponz> [ 3251.988034] ata3: EH pending after 5 tries, giving up
[20:55] <daponz> [ 3251.988046] ata3: EH complete
[20:55] <daponz> evey few seconds appears a new log:
[20:55] <daponz> [ 3314.441030] ata3: EH complete
[20:55] <daponz> [ 3315.064038] ata3: EH complete
[20:55] <daponz> [ 3321.201036] ata3: EH complete
[20:55] <daponz> [ 3326.428034] ata3: EH complete
[20:55] <daponz> [ 3327.052036] ata3: EH complete
[20:55] <daponz> [ 3346.128035] ata3: EH complete
[20:55] <daponz> any clue? is that normal?
[20:56] <nhandler> How come what niadh ?
[20:57] <niadh> well thekorn just said 'so people now there is no more work to do' I thought someone was claiming hug day over, was a bit confused.
[20:58] <nhandler> niadh: All he was saying is that by changing the background color on the table for the hugday, you are making it clear to other people that no work is needed for that bug.
[20:58] <persia> niadh: There's an invisible 'k' in that sentence.
[20:58] <thekorn> bah, right
[20:58] <niadh> Sorry, with you now.
[20:59] <niadh> Yeah it took me a while initially to learn HOW to make it green but have been doing it on and off since I got back from uni.
[21:01] <niadh> This bug looks to be well worth closing really, anyone disagree? https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/264183
[21:20] <crimsun> niadh: rather, you could mark it a duplicate of 243957
[21:20] <niadh> I shall do that then
[21:22] <crimsun> great!
[21:40] <calc> well i was going to upgrade but after testing the suspend/resume bit again to verify it still works it started having errors
[21:42] <Hamra> calc: intrepid is the first kubuntu version that allows me to suspend and hibernate with a 60~70 percent chance of working
[21:42] <Hamra> previous versions ALWAYS failed
[21:43] <niadh> if ubuntu no longer supports the PPC arch, should we take note of bugs filled against that architecture?
[21:44] <Hamra> must be some pretty old bugs
[21:44] <niadh> nope, filled against intrepid, believe it or not.
[21:45] <Hamra> how can that be?
[21:45] <niadh> which leads me to assume it's some community built iso
[21:45] <james_w> niadh: yeah, they are valid, it's still a ports architecture
[21:45] <niadh> https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/270212
[21:46] <niadh> james_w: Fair enough, I thought since it wasn't official, it was not really much we could do.
[21:46] <bdmurray> I believe calc mentioned earlier today that that bug should be fixed soon
[21:46] <calc> Hamra: well to be fair it comes a lot closer to working, this was testing on amd64
[21:46] <niadh> Shall I post as much then, and mark it as incomplete?
[21:47] <calc> Hamra: i386 mode works fine for me already on hardy and probably does on intrepid as well
[21:47] <Hamra> who maintains the PPC repos?
[21:47] <calc> Hamra: it comes back up now but has huge numbers of squashfs errors
[21:47] <calc> well the first step of the build failure for ppc will be fixed around friday this week after beta is released
[21:49] <niadh> So uhm, what do I do with the bug, tell him to sit tight we think it'll be fixed soon?
[21:49] <calc> yea i suppose so
[21:49] <niadh> Mark the bug as what, incomplete, and ask him to keep the bug active until it goes away?
[21:49] <calc> it won't be fixed until after beta is released
[21:50] <niadh> Ok, ask him to post AFTER the beta then, that'll be ok, right?
[21:50] <calc> niadh: maybe fix committed i guess
[21:50] <calc> well no
[21:50] <calc> just marked it as confirmed for now i guess
[21:50] <niadh> Do we know a fix has been commited?
[21:50] <niadh> Ok, so you guys know about this being an issue?
[21:51] <calc> i have a fix for at least part of the problem but i won't know if it fixes everything until i upload and some ppc users test it
[21:51] <niadh> calc: I may have a PPC machine I could boot, what would the reqs for intrepid be?
[21:51] <calc> niadh: well libhunspell not installing sounds a bit weird, but i imagine there are install problems other than that with OOo on ppc right now
[21:52] <calc> niadh: about the same as any ubuntu ~ 384MB ram iirc and ~ 2GB disk space
[21:52] <niadh> I should be able to boot it then, it is only a 400Mhz chip, but then, it IS PPC
[21:55] <niadh> Ah opps, I posted a comment in the wrong bug, how do I delete comments?
[21:56] <nhandler> niadh: You can't
[21:57] <niadh> What should I do then, post 'ignore previous comment'?
[21:57] <calc> yea
[21:59] <niadh> Oh well, it's what I get for having multiple bugs open and investigating at once I guess.
[22:00] <nhandler> Don't worry about it niadh. Many people do that.
[22:00] <niadh> I only hope it shows my enthusiasm :P
[22:01] <persia> It does.  Almost everyone has done it once.  You get more points the less you do it though :)
[22:02] <niadh> Well yeah, but it wasn't intentional :P
[22:02] <niadh> But then, no-one does it intentionally, do they?
[22:03] <calc> persia: but more karma i think ;-)
[22:03] <niadh> What is this karma thing? It kinda popped up on launchpad and I have NO idea what it's purpose serves.
[22:03] <persia> calc: Yeah, well, volume of karma isn't as important as the sign of the karma.  Having *lots* of karma can also be a bad thing.
[22:04] <persia> niadh: It loosely shows how much stuff you've done in the past while, so you can judge if someone is active or not.
[22:04] <niadh> sign of the karma?
[22:04] <niadh> Ah
[22:04] <persia> "good" karma, "bad" karma.  launchpad doesn't differentiate some things, but does differentiate other things.
[22:05] <calc> karma along with some bug scripts for firefox also let you see how often a reporter files bugs etc
[22:06] <niadh> yeah I ain't got the firefox scripts installed, I ain't even an 'ubuntero' or whatever it's called, I didn't have any luck getting my gpg key created or working
[22:06] <nhandler> calc: It isn't just filing bugs. You get karma for almost any activity you perform on Launchpad
[22:06] <nhandler> niadh: Have you tried using Seahorse?
[22:06] <calc> nhandler: ah ok
[22:06] <niadh> nope, not yet, looking at it now
[22:06] <Hamra> what's seahorse?
[22:07] <nhandler> Hamra: It is an application (with a GUI) that you can use to create and manage GPG keys
[22:07] <Hamra> ah, seems like a handy app
[22:08] <nhandler> Hamra: That is what I initially used to create my key.
[22:09] <Hamra> i sill use the terminal for my keys :P and sometimes use enigmail in thunderbird for simple operations
[22:13] <rowinggolfer> guys - I've been inspired by the ubuntu-uk podcast to try and help triage bugs
[22:13] <rowinggolfer> and as this is open office hug day..
[22:14] <rowinggolfer> I've chosen this
[22:14] <rowinggolfer> https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/264669
[22:14] <rowinggolfer> which I think is simply invalid.
[22:15] <rowinggolfer> the guy says that "it" will not import any address book in the wizard... but I cannot duplicate this
[22:15] <Hamra> it's incomplete
[22:15] <rowinggolfer> so do I simply add I cannot duplicate this behaviour?
[22:15] <Hamra> he should give more details
[22:15] <rowinggolfer> or ask what version etc??
[22:16] <Hamra> yes, ask him to give more details about version, distro version, where was he importing etc...
[22:16] <bdmurray> rowinggolfer: yes, it would be helpful to know which release and package version of openoffice.org they are using
[22:16] <rowinggolfer> ok thanks... I'll do my worst
[22:19] <rowinggolfer> Hamra, I've replied... would you be so kind as to check if my reply is in order?
[22:19] <rowinggolfer> https://bugs.launchpad.net/ubuntu/+source/openoffice.org/+bug/264669
[22:20] <Hamra> i don't think asking for the addressbook was necessary, since it contains private info
[22:20] <Hamra> here, check this out https://wiki.ubuntu.com/Bugs/Responses
[22:21] <rowinggolfer> ok, thanks.
[22:21] <bdmurray> rowinggolfer: it'd also help if you noted how you tested the bug and with version of Ubuntu and openoffice.org
[22:22] <Hamra> iyou're welcome
[22:22] <rowinggolfer> bdmurray. will do so in future.
[22:26] <bdmurray> rowinggolfer: also the bug's status should be incomplete until the information is provided...
[22:27]  * popey pats rowinggolfer on the back
[22:29] <rowinggolfer> thanks popey
[22:33] <bdmurray> rowinggolfer: to change the bug's status you can click on the existing status and then choose Incomplete in the new part that appears
[22:34] <rowinggolfer> bdmurray - ooops I'd better go back and do that... I'm deep into bug 2 now
[22:34] <rowinggolfer> ubottu - you stupid bt
[22:35] <rowinggolfer> ubottu: that's enough lip
[22:35] <Hamra> rowinggolfer: https://wiki.ubuntu.com/BugSquad/KnowledgeBase , almost everything you might need to know
[22:35] <rowinggolfer> Hamra: cheers - bookmarked
[23:01] <rowinggolfer> ok I'm done. 2 bugs today... maybe 3 tomorrow.
[23:01] <rowinggolfer> thanks for your help chaps.
[23:01] <bdmurray> rowinggolfer: thanks for helping out!
[23:01] <rowinggolfer> my pleasure. It's good fun.
[23:01] <rowinggolfer> Gnight