| duanedesign | what do you do with a bug that is requesting a change to the documentation on help.ubuntu.com website | 01:08 |
|---|---|---|
| pedro_ | duanedesign: assign it to the ubuntu-website | 01:10 |
| bdmurray | help.ubuntu.com is a wiki though right? | 01:16 |
| duanedesign | no | 01:17 |
| bdmurray | ah, only the commnity bit is | 01:18 |
| duanedesign | i think hel[.ubuntu.com/community is | 01:18 |
| bdmurray | if it is the front page its ubuntu-website | 01:18 |
| bdmurray | if it is about a release's documentation that would be ubuntu-docs(?) | 01:19 |
| duanedesign | er, help.ubuntu.com/communitty | 01:19 |
| Rocket2DMn | duanedesign, what page are you filing against | 01:22 |
| Rocket2DMn | you have a link to the report? | 01:23 |
| duanedesign | thank you very much for your help hggdh and pedro_ helped me. | 01:26 |
| duanedesign | I am new to bug triage, but eager to help. I appreciate all the help | 01:27 |
| Rocket2DMn | well thank you for your support, we need all the help we can get | 01:27 |
| Rocket2DMn | what bug were you talking about? I'm with the doc team as well, I'd be happy to have a look at it | 01:27 |
| duanedesign | 307582 | 01:28 |
| Rocket2DMn | bug 307582 | 01:28 |
| ubottu | Launchpad bug 307582 in ubuntu-docs "SRU: Bridging documentation in the JeOS VMBuilder documentation is wrong" [Undecided,New] https://launchpad.net/bugs/307582 | 01:28 |
| Rocket2DMn | ty ubottu | 01:28 |
| Rocket2DMn | lol i think you assigned it wrong duanedesign, you dont need to Assign To, people tend to use "assign" and "set package to" (aka Affects) interchangably | 01:30 |
| Rocket2DMn | duanedesign, dealing with the doc team on LP is a little strange | 01:31 |
| Rocket2DMn | ubuntu-websites looks like some random user, ubuntu-website is team | 01:31 |
| Rocket2DMn | the bug is already filed correctly under ubuntu-docs though | 01:31 |
| Rocket2DMn | duanedesign, i wont intrude on your bug since you're handling it, but you should go back and change "Assign to" to "Nobody" | 01:32 |
| duanedesign | ok | 01:32 |
| duanedesign | Rocket2DMn: what about assigning it to the Ubuntu documentation team | 01:36 |
| Rocket2DMn | you dont need to do that, they are made aware of the bug. A team member can assign it to themself if they want to handle it | 01:36 |
| duanedesign | I understand | 01:37 |
| andresmujica | if a bug task is marked in progress but unassigned... is that right? | 01:38 |
| hggdh | normally no | 01:38 |
| duanedesign | so as long as the package is set to ubuntu-docs on similar bug in the future there is nothing else to be done. | 01:38 |
| hggdh | duanedesign, that's what I gather from the explanation Rocket2DMn gave | 01:39 |
| Rocket2DMn | most bugs go unassigned to people | 01:39 |
| Rocket2DMn | it just depends on the team really | 01:40 |
| Palintheus | should this just be marked duplicate and a comment asking the reporter to comment on the original bug? Bug 307173 | 02:02 |
| ubottu | Launchpad bug 307173 in openoffice.org "In addition to Bug#306501" [Undecided,New] https://launchpad.net/bugs/307173 | 02:02 |
| hggdh | looking at it | 02:04 |
| Palintheus | thanks | 02:04 |
| hggdh | actually... yes, it seems to be a comment on the previous bug | 02:05 |
| Palintheus | ok so invalidate it and comment that that should be a comment | 02:06 |
| hggdh | but the previous bug -- bug 306501 is wrongly assigned to openjdk-6 instead of ooo | 02:06 |
| ubottu | Launchpad bug 306501 in openjdk-6 "OOo crashed with unexpectet JAVA Runtime error" [Undecided,New] https://launchpad.net/bugs/306501 | 02:06 |
| Palintheus | ok, so I can mark the first one as invalid, comment and reassign this one to OOo? | 02:07 |
| hggdh | Palintheus, you can copy the explanation the reporter gave on the second bug into the first, and close the new one as dup of the first | 02:07 |
| Palintheus | ah k | 02:07 |
| hggdh | you just mark it as a dup of 306501 | 02:07 |
| hggdh | and reassign the package to ooo | 02:07 |
| hggdh | Palintheus, hold on | 02:08 |
| Palintheus | oh k | 02:08 |
| hggdh | the reporter is correct: 306501 *is* a java sigsevg | 02:09 |
| hggdh | and Java should not die with a sigsegv in the RTE | 02:09 |
| Palintheus | ok so don't reassign that one | 02:10 |
| hggdh | no, please do not | 02:10 |
| Palintheus | wilco | 02:10 |
| Palintheus | so once a bug is marked as a duplicate you don't ahve to do anything else on it (status, assignment, etc)? | 02:11 |
| hggdh | you should not. LP would automagically hide the duplicate from any search (unless you explicitly ask for dups) | 02:11 |
| Palintheus | awesome | 02:12 |
| Palintheus | ok, on this one (bug 307152) it appears work has been done on it but still new/unassigned does anything need to be done on it? | 02:14 |
| ubottu | Launchpad bug 307152 in hplip "Get rid of .hplip folder and follow fd.o specifications" [Undecided,New] https://launchpad.net/bugs/307152 | 02:14 |
| hggdh | questions I have, though: is the 'FaxAuftraege'a standard OOO function? | 02:15 |
| hggdh | I think it should be left as is -- Till's expertise is printing | 02:17 |
| Palintheus | gotcha | 02:17 |
| Palintheus | ok, I found a bug that I know isn't a bug, so is it marked as invalid and a comment explaining why it's not a bug all that's done? Bug #306072 | 02:34 |
| ubottu | Launchpad bug 306072 in firefox-3.0 "bookmark star does not add to list by clicking once" [Undecided,New] https://launchpad.net/bugs/306072 | 02:34 |
| hggdh | Palintheus, if it is not really a bug (I personally do not know, am new to FF, used to run epiphany), then yes. Explain why it is not a bug, and close invalid | 02:39 |
| hggdh | and tell the reporter to reopen if not in agreement | 02:39 |
| Palintheus | k | 02:40 |
| mrooney | what is the package that provides the default printing dialog, gnome-print? | 03:54 |
| mrooney | no that musn't be right | 03:55 |
| mrooney | or...it is and the package search is odd | 03:56 |
| mrooney | okay, I filed bug 307621, would anyone mind Confirming it quickly in Firefox or otherwise? | 04:09 |
| ubottu | Launchpad bug 307621 in gnome-print "Pressing enter key in print to file "Name" box does not print" [Undecided,New] https://launchpad.net/bugs/307621 | 04:09 |
| Palintheus | it looks like that will one may be changed to a feature request (wishlist), but I'm not completely sure | 04:11 |
| mrooney | Palintheus: can you confirm the issue? | 04:12 |
| mrooney | you could argue Low or Wishlist, the key difference is often whether or not the missing feature is reasonably expected | 04:13 |
| Palintheus | yeah, I confirmed that is what happens | 04:13 |
| mrooney | for example if firefox didn't have a close button, that wouldn't be Wishlist :) | 04:13 |
| mrooney | thanks! | 04:13 |
| LimCore | is it just me, or is sox unusable, leaving ubuntu without any usable sound converting software apart from audacity (which is slow, crashable, and not so good for batch) | 12:08 |
| LimCore | well, from RAW format to other formats. | 12:11 |
| LimCore | sox man page is confusing, it need more examples. How this can be done? | 12:15 |
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| andresmujica | do we have triaging meetings? | 14:12 |
| MrKanister | You mean https://wiki.ubuntu.com/UbuntuBugDay ? | 14:14 |
| andresmujica | https://bugs.edge.launchpad.net/ubuntu/+source/cheese/+bug/261473/comments/5 | 14:21 |
| ubottu | Launchpad bug 261473 in dennis "Cheese video disappears when minimized or maximized" [High,Fix released] | 14:21 |
| andresmujica | it seems they are from moblin team. | 14:21 |
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| hggdh | andresmujica, there are no formal triager meetings | 15:02 |
| hggdh | (or, in another view, every day is a meeting) | 15:02 |
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| afflux | are there any reasons why we would keep feisty bugs open? | 17:32 |
| afflux | or rather, any objections to me closing them? ;) | 17:33 |
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| Palintheus | anyone have some suggestions on what to do with these bugs, bug 288481 bug 288483 | 20:05 |
| ubottu | Launchpad bug 288481 in firefox-3.0 "no cookies for pogo,comcast, i'm getting bloced out & i have stalling , error,s come's up all the time ,it shut's down sometime's " [Undecided,New] https://launchpad.net/bugs/288481 | 20:05 |
| ubottu | Launchpad bug 288483 in firefox-3.0 "no cookies for pogo,comcast, i'm getting bloced out & i have stalling , error,s come's up all the time ,it shut's down sometime's " [Undecided,New] https://launchpad.net/bugs/288483 | 20:05 |
| MrKanister | Palintheus: What about marking one as the duplicate of teh other? | 20:11 |
| Palintheus | right, I figured that, but no clue as to what to do to the other | 20:12 |
| MrKanister | I'm not quite sure, but maybe converting it to a question would be a good idea | 20:15 |
| Palintheus | that's what I was thinking | 20:15 |
| MrKanister | There should be nothing wrong with that. For instructions have a lok at https://wiki.ubuntu.com/Bugs/ConvertToQuestion | 20:21 |
| Palintheus | thanks | 20:22 |
| MrKanister | np | 20:23 |
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| duanedesign | can someone take a look at bug #307744 I think the Importance of the bug should be set to 'Wishlist' | 22:30 |
| ubottu | Launchpad bug 307744 in kino "kino should notify if dvgrab is missing before attempting capture" [Undecided,New] https://launchpad.net/bugs/307744 | 22:30 |
| andresmujica | if a need-packaging bug marked as wishlist is asking a new version, but that version is already on the repos... fix released? (the bug is old... so obviously the new package is there) | 23:09 |
| duanedesign | I think the Importance of the bug should be set to 'Wishlist bug #307751 | 23:26 |
| ubottu | Launchpad bug 307751 in evince "support comicbook formats: cb7, cba, cbt..." [Undecided,New] https://launchpad.net/bugs/307751 | 23:26 |
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