[02:01] <mrooney> Can anyone confirm or deny bug 344626
[02:01] <ubottu> Launchpad bug 344626 in notify-osd "brightness notification occasionally moves in wrong direction" [Undecided,New] https://launchpad.net/bugs/344626
[02:05] <bcurtiswx-mini> mrooney: can't reproduce
[02:10] <mrooney> bcurtiswx-mini: interesting, must be a quirk
[02:10] <bcurtiswx-mini> mrooney: maybe a keyboard binding problem?
[02:11] <mrooney> bcurtiswx-mini: I don't see how, the actual brightness does the right hting
[02:11] <mrooney> just the notification brightness moves the wrong direction in those cases
[02:12] <mrooney> bcurtiswx-mini: did you more than once? it seems to do the right thing about 20% of the time or so
[02:12] <mrooney> *try more than once
[02:13] <bcurtiswx-mini> mrooney: tried a bunch of times, as many different ways i can think... does it do this for sound too?
[02:13] <mrooney> nope, just brightness
[02:14] <bcurtiswx-mini> plugged in?
[02:15] <bcurtiswx-mini> mrooney: ^^
[02:19] <mrooney> bcurtiswx-mini: yeah I am plugged in
[02:19] <bcurtiswx-mini> mrooney: im on battery power,
[02:19] <mrooney> same thing on battery
[02:19] <mrooney> I'll add that though, good thinking!
[02:22] <bcurtiswx-mini> when i get it to full it flashes the notify white area brighter
[02:22] <bcurtiswx-mini> does it do that for you?
[02:22] <mrooney> yeah
[02:22] <mrooney> that is just to say "hey, it's full!"
[02:23] <bcurtiswx-mini> yeah, i figured... just thinking of why yours does that
[02:24] <bcurtiswx-mini> mrooney: this may be a dumb question.. but you are fully updated.. correct?
[02:24] <mrooney> bcurtiswx-mini: I updated this afternoon, I can try again
[02:24] <bcurtiswx-mini> mrooney: worth a shot
[02:25] <mrooney> there are some updates, nothing notification or power related, seemingly
[02:26] <mrooney> i'll give them a go and restart anyway
[02:26] <bcurtiswx-mini> ok
[02:27] <bcurtiswx-mini> mrooney: https://wiki.ubuntu.com/NotifyOSD#Logging%20notifications
[02:28] <bcurtiswx-mini> mrooney: may want to attach the log to the report
[02:30] <mrooney> I don't have that file, interesting!
[02:30] <bcurtiswx-mini> hmm, i don't either
[02:34] <mrooney> oh wikis
[02:35] <bcurtiswx-mini> well, since there is no debug, i'd say uname -a lsb_release -a apt-cache policy notify-osd
[02:38] <bcurtiswx-mini> mrooney: any luck?
[02:38] <mrooney> I just restarted, same thing
[02:38] <mrooney> and this is a different account so I lost my history, would you mind pasting the bug link and those things again?
[02:38] <bcurtiswx-mini> well, since there is no debug, i'd say uname -a,  lsb_release -a,  apt-cache policy notify-osd
[02:38] <mrooney> yes that is good
[02:38] <bcurtiswx-mini> bug #344626
[02:38] <ubottu> Launchpad bug 344626 in notify-osd "brightness notification moves in wrong direction when increasing after a decrease or vice versa" [Undecided,New] https://launchpad.net/bugs/344626
[02:39] <mrooney> thanks so much
[02:39] <bcurtiswx-mini> idk if a trace/backtrace would help
[02:41] <mrooney> bam, information-ified!
[02:42] <bcurtiswx-mini> ok, i will triage it
[02:42] <mrooney> I don't know what there is to do really, other than add your comment that you can't confirm
[02:43] <mrooney> okay...going home, bbs!
=== ApOgEE__ is now known as ApOgEE--
[03:03] <dtchen> greg-g: sadly, your controller is buggy
[03:04] <dtchen> greg-g: there's a workaround; i'll see if i can spin a separate driver for you
[03:09] <mrooney> bcurtiswx: hm, I don't get why triaged makes sense for that report
[03:09] <mrooney> there isn't an upstream report and the cause isn't known
[03:12] <mrooney> oh I see
[03:12] <mrooney> I suppose the Triage explanation does fit it well
[05:19] <ApOgEE--> hi all... anybody here?
[05:19] <paulduf> Bug #217787 is messy, it has a task on hardy Won't fixed AND released, idem for Intrepid, and I THINK that the duplicate is a false one.
[05:19] <ubottu> Launchpad bug 217787 in apparmor "cups crashes when using web-gui and refuses to print" [High,Fix released] https://launchpad.net/bugs/217787
[05:20] <paulduf> This also means, yes, there is someone here :-)
[05:21] <paulduf> Did I mention the Samba task, in triaged state that I would consider invalid I guess.
[05:22] <ApOgEE--> paulduf, I got email saying my desktop-bugs membership is about to expire
[05:23] <ApOgEE--> paulduf, how to update?
[05:23] <ApOgEE--> I did sent email to brian murray... haven't got reply yet
[05:23] <paulduf> So I'd rather leave it to an expert triager.
[05:26] <paulduf> Well, I think this rule is not really applied anyway. (not sure) Best way to make it not to expire is normally to give the requested info.
[05:26] <paulduf> Which number is it?
[05:26] <sbeattie> paulduf: I'm failing to see what needs to be triaged with it: the apparmor policy for cups was insufficient, and that got fixed. libpam-smbpass has a bug in that when it can't access the files that apparmor prevented it from accessing, it causes the application its running in to crash, which is still an open bug that needs to be fixed, but won't be fixed in intrepid and hardy.
[05:27] <sbeattie> (in re bug 217787)
[05:27] <ubottu> Launchpad bug 217787 in apparmor "cups crashes when using web-gui and refuses to print" [High,Fix released] https://launchpad.net/bugs/217787
[05:27] <paulduf> sbeatie: oh, I see, like 2 bugs in one.
[05:28] <paulduf> That's why it is both released and won't fix (depending on which part)
[05:28] <sbeattie> exactly.
[05:39] <mrooney> can anyone test a quick notify-osd bug, on a laptop?
[05:39] <mrooney> it seems that if you adjust brightness to maximum, and then while the brightness notification is still up, change the volume, it flashes the brightness each time
[05:40] <mrooney> how interesting.
[05:46] <mrooney> I filed it as bug 344664 if anyone can confirm or deny
[05:46] <ubottu> Launchpad bug 344664 in notify-osd "brightness flashes if at max whenever volume changes" [Undecided,New] https://launchpad.net/bugs/344664
[06:52] <dholbach> good morning
[06:54] <maco> hi :)
[06:54] <dholbach> hi mac
[06:54] <dholbach> maco
[06:56]  * Hobbsee waves
[07:04]  * maco growls at the network
[07:04] <maco> it seems that seeding a torrent on ipv4 makes my miredo-based ipv6 connection unstable :(
[07:07] <YoBoY> hi
=== thekorn_ is now known as thekorn
=== thekorn_ is now known as thekorn
=== mdz_ is now known as mdz
[11:44] <brendon1> what can I do to help?
[11:45] <hggdh> brendon1, please read http://wiki.ubuntu.com/HelpingWithBugs
[11:45] <hggdh> brendon1, then ask out your doubts. We will be happy to help
[11:49] <brendon1> I'm running Hardy, and I only have 1 computer available, does this mean if I want to try to fix bugs I'll be stuck to Hardy bugs only?  or would you recommend I keep multiple partitions to be helpful?
[11:51] <hggdh> brendon1, if you go to reproduce a bug, then you might need the same (or newer) release as the reporter. You might also (if possible) install virtual images
[11:52] <hggdh> OTH, you can check if the bug is correctly described, if steps for reproduction are listed, if the error is a consequence of incorrect usage, etc
[11:55] <brendon1> ok, I'm doing this to get experience at teamwork with programming.  So I would like to get as much hands on experience as possible.
[11:56] <hggdh> brendon1, I do not follow you how do you want to use teamwork programming on screening bugs?
[11:56] <brendon1> I'm a pretty good programmer, and a linux user for about 10 years, but I don't have any experience in working as a team on a shared system, know what I mean?
=== thekorn_ is now known as thekorn
[11:57] <brendon1> so I thought that getting involved with the Ubuntu community would be a good start.  And this is where I found myself.
[11:57] <hggdh> ah, OK.
[11:57] <brendon1> Would you recommend I start triaging for starters?
[11:58] <hggdh> Yes, an online community helps.
[11:59] <hggdh> if you want to understand how Ubuntu works, yes (and we welcome the help!). There is a lot involved on fixing bugs, and most of it starts with understanding the bugs
[12:00] <hggdh> a developer will have a much easier task in a recode if the requirement (i.e. the bug that originated the request) is clear on what happened, how it happened, and why what happened is not the expected result
[12:00] <brendon1> ok, thanks, I'll see if I can't get started there.  Also, do you know if Ubuntu offers paid positions for people who contribute a lot?
[12:01] <hggdh> Ubuntu does not. Canonical, on the other hand, does offer employment positions
[12:03] <brendon1> that's good to know.  thanks.
[12:03] <hggdh> brendon1, you can look at http://webapps.ubuntu.com/employment/
[12:04] <hggdh> be aware that I would expect the requirements to be er, strong
[12:04] <brendon1> of course
[12:05] <brendon1> hggdh, do you contribute a lot for ubuntu?
[12:05] <hggdh> brendon1, not as much as I wish. I have limited time, being on the road a lot
[12:07] <brendon1> but you do what you can for free, correct?
[12:08] <hggdh> brendon1, correct. I am a volunteer, pretty much like most of the others around
[12:11] <brendon1> ok, good to know.  I'm happy to contribute for free myself.  Although I'm also looking for work these days.  I have a friend at HP and he's trying to get me in, but I'm not very optimistic.
[12:12] <hggdh> with the current market status in the US... yes, I understand you.
[12:12] <hggdh> OK, time to get out of the hotel & get to the current client. See you all this evening.
[12:12] <BUGabundo> bye hggdh
[12:13]  * BUGabundo slow fingers
=== thekorn_ is now known as hekorn
=== hekorn is now known as thekorn
[12:29] <brendon> if you want to correctly reproduce a bug should you be in the same release?
[12:48] <brendon> anybody home?
[12:51] <pedro_> brendon: in same and newer if there's any
[12:52] <brendon> hello pedro
[12:52] <pedro_> hey there :-)
[12:52] <pedro_> brendon: which bug are you looking?
=== khanh_coltech is now known as ubot5
[14:25] <bddebian> Boo
[14:31] <brendon> boo hoo
[14:35] <tw1tch> could some one help with https://bugs.launchpad.net/ubuntu/+bug/292355 should it be assigned to casper, or kde or xorg or other? thanks
[14:35] <ubottu> Ubuntu bug 292355 in ubuntu "[GeForce 7600 GS] (Dell 2007FP) no display when using kubuntu [live] cd" [Undecided,New]
[15:24] <evolio> hi guys
[15:24] <evolio> i am looking to upgrade to 9.04 to help look for bugs but i need help upgrading to it. does anyone have a macbook w/ intel graphics here?
[15:25] <pedro_> evolio: i have one and i'm using 9.04
[15:26] <evolio> ok, basically I tried to upgrade to it but when i rebooted I ran into bug #304871 i think
[15:26] <ubottu> Launchpad bug 304871 in xserver-xorg-video-intel "[i845G] Fatal server error: Couldn't bind memory for BO front buffer (Jaunty)" [Unknown,Confirmed] https://launchpad.net/bugs/304871
[15:26] <evolio> i got to GDM but it hung after that
[15:26] <evolio> is it likely to be that bug or is it another problem somewhere?
[15:27] <evolio> i have a 1.86GHz Core (1 not 2) duo w/ 2gb ram and GMA950
[15:28] <evolio> any idea pedro_?
[15:28] <pedro_> evolio: i'm looking
[15:29] <pedro_> evolio: did you tried the PPA version of the driver?
[15:30] <pedro_> i don't have such issue here with a 945GM
[15:31] <evolio> i haven't
[15:31] <evolio> but i get to GDM so I'm not sure if it's the same bug
[15:32] <evolio> i tried with alpha 5, so maybe 6 may of fixed something
[15:33] <evolio> do you recommend i just use update-manager -d?
[15:34] <pedro_> evolio: an apt-get update && apt-get dist-upgrade on the command line would work
[15:57] <ripps> Okay, I'm having a serious issue with libc-i686, I can't open any new programs because I'm having an error with /lib/tls/i686/cmov/libdl.so.2
[16:24] <martinald> hi there
[16:24] <martinald> i just upgraded my macbook from 8.10 to 9.04 and it's done the same thing - hangs after you type username and password into gdm
[16:25] <martinald> ah, may have a solution
[16:56] <pedro_> QA Team Meeting in ~4 minutes at #ubuntu-meeting
[16:56] <pedro_> hey jgoguen
[16:57] <jgoguen> hey pedro_
[17:36] <brendon> anyone here to help me get started with triaging?
[17:42] <mrooney> brendon: what do you need help with?
[17:42] <mrooney> brendon: we can always use help! the topic has some great resources such as https://wiki.ubuntu.com/HelpingWithBugs
[17:43] <brendon> I'm logged in to launch pad, I've read all the guides, I see a bug that I think I have input for.... so what do I do?
[17:43] <brendon> just respond to the post and confirm or deny the bug?
[17:43] <brendon> shall I click a certain button?
[17:44] <brendon> I want to help triaging
[17:45] <mrooney> brendon: what is the bug number? I can perhaps help you out
[17:45] <mrooney> but generally yes, if you can Confirm the bug it is great to do so
[17:47] <brendon> erm~  trying to get back there.
[17:47] <brendon> is there not a button to go directly to new bugs without discrimination?
[17:48] <brendon> here's one:  344546
[17:51] <brendon> and so, when we say to "confirm" the bug, that is just to leave a comment confirming that I can reproduce the bug?
[17:56] <mrooney> brendon: no it also means that you change the status to "Confirmed"
[17:56] <mrooney> bug 344546
[17:56] <ubottu> Error: Could not parse data returned by Launchpad: timed out (https://launchpad.net/bugs/344546/+text)
[17:56] <mrooney> neato bug 344546
[17:56] <ubottu> Launchpad bug 344546 in firefox-3.0 "Drop down menu goes behind Adobe Flash Player Plugin" [Undecided,New] https://launchpad.net/bugs/344546
[17:57] <mrooney> brendon: okay so there are two steps here. If you can confirm it, before setting to confirmed, you should check if it has already been filed
[18:00] <brendon> ok, how would I do that?  just search?
[18:01] <mrooney> brendon: sure, google also works
[18:01] <mrooney> in this case I searched: firefox menu behind flash site:bugs.launchpad.net
[18:01] <brendon> ok, so I've searched now and I see that this has already been reported
[18:02] <brendon> so do I go back to the orignal and just make a note that it's already reported with bug num?
[18:02] <brendon> and in this case it seems there are multiple instances, which one do I go by?
[18:03] <mrooney> yeah so the second result there, is a duplicate of bug 49613
[18:03] <ubottu> Launchpad bug 49613 in gnash "[MASTER] Adobe Flash does not support WMODE (Flash content always rendered on top of web pages)" [Undecided,Confirmed] https://launchpad.net/bugs/49613
[18:04] <mrooney> HOWEVER this is getting complicated now because that is marked as Fix Released, meaning it shouldn't really be happening any more
[18:04] <mrooney> maybe bdmurray can help us
[18:05] <mrooney> ah no okay
[18:05] <brendon> well, first of all, I don't consider it a bug myself.  I think that it's just the behavior of the browser in linux.  I don't think it'll be changed.
[18:05] <mrooney> brendon: here we go! the reporter is using Hardy
[18:05] <mrooney> flash in Hardy is version 9
[18:05] <brendon> as am I
[18:06] <mrooney> reading the duplicate bug report, it was fixed in flash 10 beta 2
[18:06] <brendon> does that mean it's outdated?  what do I do in this case?
[18:06] <mrooney> so, what you should do is mark it is a duplicate of bug 49613 and leave a comment explaining that it is fixed in Flash 10 and upgrading to Intrepid or newer will solve the problem
[18:06] <ubottu> Launchpad bug 49613 in gnash "[MASTER] Adobe Flash does not support WMODE (Flash content always rendered on top of web pages)" [Undecided,Confirmed] https://launchpad.net/bugs/49613
[18:07] <mrooney> brendon: most reports are not nearly this complicated by the way :)
[18:07] <brendon> ok, well most reports seem more complex for me...
[18:07] <mrooney> brendon: so here are the stock responses: https://wiki.ubuntu.com/Bugs/Responses
[18:08] <brendon> I can only speak for my current release and for softwares which I use
[18:08] <mrooney> go to the duplicate one, copy that and add a comment
[18:08] <mrooney> changing NUMBER in it to the appropriate bug number
[18:09] <brendon> ok, thanks !
[18:09] <mrooney> then because the bug is fixed, add a line saying something like "This bug is fixed starting with Ubuntu 8.10, so upgrading should address this issue for you"
[18:09] <paulduf> https://wiki.ubuntu.com/UbuntuBugDay/20090319 have two copies of the bug #298844, as I said in bug #344961 (hugday close crased on it), one in New and one in Confirmed... wondering if it has been Confirmed during the list was created.
[18:09] <ubottu> Launchpad bug 298844 in cups "ubuntu 8.10 if install a LPT! printer and you restart the sistem this crash if the printer is off" [Undecided,Incomplete] https://launchpad.net/bugs/298844
[18:09] <ubottu> Bug 344961 on http://launchpad.net/bugs/344961 is private
[18:10] <mrooney> brendon: and one last thing, that won't actually mark it as a dupe, you have to click "Mark as duplicate" below the title and type in the duplicate number, then you are done!
[18:10] <brendon> this one right?  "Bugs resolved after update or config change"
[18:10] <brendon> ok, gotcha
[18:10] <mrooney> brendon: no because it is a duplicate you want the "A duplicate" response
[18:11] <mrooney> brendon: let me know when you are done triaging it and I will look it over
[18:11] <brendon> ok
[18:11] <mrooney> paulduf: I guess that is possible, you could check the activity log
[18:17] <mrooney> brendon: okay so you duped it right but put the wrong bug in the description, and also didn't explain that the issue is fixed starting with Ubuntu 8.10
[18:17] <brendon1> ok mrooney: I'm all done: https://bugs.launchpad.net/ubuntu/+source/firefox-3.0/+bug/344546
[18:17] <ubottu> Ubuntu bug 344546 in firefox-3.0 "Drop down menu goes behind Adobe Flash Player Plugin" [Undecided,New]
[18:17] <mrooney> I'll add a comment :)
[18:18] <brendon1> that's a popular bug, I could un-duplicate it all day!!!
[18:19] <mrooney> brendon1: but do you see what I mean, how you put the wrong bug number in your comment
[18:20] <brendon1> yeah, I'm sorry about that, it wasn't until after I got to the dup page
[18:20] <mrooney> yeah no problem I added a comment explaining that and how to fix it :)
[18:20] <brendon1> I guess I should click back and change the number first next time
[18:20] <brendon1> ok
[18:24] <brendon1> what about people reporting bugs for old releases like Dapper or Hardy (which I use myself).  Do we always just recommend upgrading?
[18:25] <YoBoY> brendon1: no, Dapper and Hardy are LTS so the bugs have to be fixed :)
[18:26] <brendon1> LTS?
[18:26] <YoBoY> Long Time Support
[18:28] <Pici> !lts
[18:28] <ubottu> LTS means Long Term Support. LTS versions of Ubuntu will be supported for 3 years on the desktop, and 5 years on the server.
[18:28] <brendon1> ok
[18:28] <YoBoY> oups term not time ^^"
[18:28] <brendon1> all the same ;)
[18:30] <brendon1> do you have a field of expertise in computers?  I mean, I'm pretty good with programming, but I'm a dunce at hardware or driver issues...
[18:31] <YoBoY> brendon1: if it's for helping with bugs ask here, if it's for support on install or compatibilityé better to ask on #ubuntu :)
=== fader is now known as fader|lunch
[18:34] <brendon1> no problem, I was just getting chit-chatty
=== thekorn_ is now known as thekorn
[18:44] <thekorn> pedro_, hi, which script is used to create the list of bugs for hug days?
[18:44] <thekorn> I'm wondering why 298844 is in the new and in the confirmed section for tomorrow
[18:45] <thekorn> which is breaking the hugday tool
[19:24] <pedro_> thekorn: we use bugnumbers for doing the list for the hug days
=== fader|lunch is now known as fader
[19:32] <thekorn> pedro_, aha ok, so you run bugnumbers with an url for each section, there is no automation to create a wiki page with a few sections ("new", "confirmed", "with a patch") in one run
[19:34] <thekorn> so it is possible to have an entry with the same bug id in multiple sections, I think I will make the hugday tool to mark all this rows green in such case
[19:34] <pedro_> thekorn: yes that's correct and no there isn't a way to create everything in one run  AFAIK
[19:34] <pedro_> thekorn: that'd be a nice feature to have,  especially for bugs with patches for example ;-)
[19:35] <pedro_> they could appear on two lists too
[19:36] <thekorn> yeah, but I think closing one does not automatically mean that you can close this entry in the other section
[19:37] <thekorn> but I think we can just ignore this special cases
[19:37] <thekorn> to not overcomplicate things
[19:37] <mrooney> bdmurray: did you have any thoughts on my idea of making a package for the launchpad greasemonkey scripts?
[19:38] <mrooney> I'm willing to give it a shot if it seems useful
[19:45] <bdmurray> mrooney: The stuff I've read about converting gm scripts to extensions indicated the process is questionable
[19:45] <mrooney> bdmurray: oh really, any links? what was questionable?
[19:49] <bdmurray> mrooney: I'll have to look again.  If I find anything I'll reply to that thread on bugsquad
[19:50] <bdmurray> The scripts are updated rather frequently due to launchpad changes
[19:50] <bdmurray> However, the same was true of python-launchpad-bugs
[19:51] <mrooney> yeah that is why I think it is useful, one person updates the package, instead of everyone having to manually go to that page and install the new things one by one
[19:52] <thekorn> I have the greasemonkey scripts symlinked to the bzr tree, so it is only bzr pull and I'm up-to-date
[19:53] <bdmurray> thekorn: that's a good idea
[19:55] <mrooney> thekorn: where are the symlinked in to?
[19:58] <thekorn> ok what I did was: bzr pull lp:launchpad-gm-scripts  and opened the scripts with FF
[19:58] <thekorn> the I went into ~/.mozilla/ff/something/gm_scripts
[19:59] <thekorn> and searched for the javascript files and linked them to the ones in the bzr tree
[19:59] <mrooney> hm so if you want that to work on a multi-user environment, I wonder where you put them
[19:59] <mrooney> there is a /usr/share/mozilla/extensions
[20:00] <thekorn> not sure is this can be automated but at least for me it works
[20:00] <bdmurray> right, that's why an extension would be better
[20:00] <mrooney> yeah
[20:00] <mrooney> and then a package to install that EVEN better
[20:00] <bdmurray> I think adding it to the 9.10 roadmap would be a good idea
[20:01] <mrooney> I was just going to try to get something up in my PPA
[20:01] <mrooney> however looking at the adblock-plus package is hurting my brain
[20:01] <mrooney> I wonder if there is a simpler extension which is installed via a package
[20:01] <bdmurray> you might look at foxy proxy
[20:03] <thekorn> hehe, foxy proxy sounds funky
[20:03] <sectech> Ahoy! ...
[20:04] <sectech> bdmurray,  I have a bug for you that I flagged for review....
[20:04] <sectech> bug 313439
[20:04] <ubottu> Launchpad bug 313439 in nautilus "Opening a Java Archive (.JAR) file executes it regardless of the "executable" permission bit" [High,Confirmed] https://launchpad.net/bugs/313439
[20:04] <sectech> Originally I marked it as a wishlist and another triager came along and set it to high...
[20:05] <sectech> Even though upsteam invalidated it
[20:05] <sectech> upstream rather
[20:07] <bdmurray> sectech: its on the secuirty teams list
[20:08] <sectech> Not exactly sure who put it there though.
[20:08] <sectech> Or do you mean on there list outside of that report
[20:09] <bdmurray> I mean its on their radar for taking care of
[20:09] <sectech> Good enough... I'll unflag that on my to-do list..
[20:12] <sectech> I gotta start looking at when our meetings are, I keep missing them.
[20:13] <bdmurray> sectech: its the same time every week - 1700 UTC on Wednesdays
[20:14] <sectech> okay then I better start attending them then...
[20:23] <cadvocate> hi, which package should I submit an installation bug to?
[20:23] <bdmurray> cadvocate: the gui installer?
[20:24] <cadvocate> the Live CD installer.
[20:24] <cadvocate> for 8.10
[20:24] <bdmurray> cadvocate: ubiquity then
[20:24] <cadvocate> thanks.
[21:19] <sectech> Bug 264054, kind of interesting...
[21:19] <ubottu> Launchpad bug 264054 in cups "system turns into stand by mode while printing" [Undecided,New] https://launchpad.net/bugs/264054
[21:20] <sectech> Is there an interrupt that cups could trigger or something to indicate the system shouldn't be put to sleep?
[21:23] <sectech> Actually I just noticed that the bug is quite dated.
[21:40] <axel_foley> hello @ all
[21:40] <axel_foley> i want to report a bug
[21:40] <axel_foley> my english is bad, but i hope u understand me
[21:40] <sectech> Are you familiar with launchpad?
[21:41] <axel_foley> no
[21:41] <sectech> All of our bugs are reported on a system called launchpad https://launchpad.net/ubuntu
[21:42] <axel_foley> sectech: i am the most of my time in "#ubuntu-de"
[21:42] <axel_foley> sectech: ok. thanks
[21:42] <sectech> That's fine...  I am just looking for the guidelines on filing a bug, I'll just be a sec
[21:42] <bdmurray> You can report a bug from your desktop though and a lot of information will gathered for you
[21:42] <sectech> apport, whoops
[21:45] <axel_foley> there some problems rebooting a system, when installed on a sw-raid5
[21:45] <axel_foley> i report this tomorrow. good night
[21:46] <sectech> bdmurray, Unless they specifically a gui application in mind I normally just direct them towards launchpad?
[21:47] <sectech> If it is an application that has a "report a problem" I will direct them towards that..
[21:47] <bdmurray> sectech: No, its really best to use apport first.  http://www.murraytwins.com/blog/?p=38
[21:48] <bdmurray> sectech: You can use 'ubuntu-bug linux' in a terminal and it'll grab a ton of information for you
[21:49] <sectech> Hmm.. okay... you just solved a question I had then...  I will be directing people towards that now
[21:49] <bdmurray> sectech: Are there any other unasked questions you have? ;-)
[21:51] <sectech> hehe.. That specifically wasn't the question... I did know about apport.    My unasked question refers to the "in the field" testing that I am doing with people... In an attempt to gain some feedback from "general" computer users who may not normally come across Ubuntu I have asked for participants (so far 3 have been requested)
[21:52] <sectech> Can these people that I am doing this trial with assign the bugs to me until I can look at them and then I will deal with them?
[21:53] <sectech> Chances are they will have no idea on even what a package is let alone how to file a bug... At the moment there instructions are to let me know what issues they run into before they get reported.
[21:54] <bdmurray> sectech: I don't think there is any way to guarantee that'll you be the first responser
[21:54] <bdmurray> responder
[21:55] <sectech> No your right... which is why I was going to get them to record what the bug # was and I was going to go in and assign them to me until I can look into them further.
[21:56] <sectech> It doesn't matter if another triager gets to them first... I just want to keep track of what issues are being ran into and what any concerns are.
[21:56] <sectech> The idea of assigning them to me would be so I can screen them
[21:58] <jgoguen> sectech: I'd be very interested in what you find from your field trials, maybe help with things in Fredericton
[21:59] <sectech> jgoguen,  I actually have 2 out of the 3 that I am looking for.. One is a UNB student, the other just uses her computer for general activities... It will be a good trial for providing feedback
[21:59] <sectech> It is important that they report any issues that they have... The question comes though, do I really want these posted to launchpad right away...
[21:59] <jgoguen> sectech: indeed, doing what at UNB?
[22:00] <sectech> jgoguen, Sorry STU I guess, not UNB. She is a getting a bachelor of arts I believe
[22:00] <sectech> I wanted 3 people who were not techies at all
[22:00] <jgoguen> sectech: depends...if it's something like "ZOMG cannt view YooToobe!" probably not :)
[22:01] <sectech> yeah, hence the idea of assigning them to me lol
[22:02] <sectech> I can't really ask them not to report bugs using apport because if they are legit I will want the system information that comes with it
[22:02] <sectech> I have a bunch of other marketing plans in the works too, which is off topic to this channel
[22:03] <jgoguen> sectech: you might want to get them to email you what they can to start and decide if they should report to Launchpad or not?  that way you avoid things that are trivial or not bugs, and you can still get them to use apport
[22:04] <sectech> Absolutely, at the moment the 2 I have are just getting acquainted with the system... I have received positive feedback so far.
[22:05] <jgoguen> and if they say something to start, you might say (for example) to report using "ubuntu-bug firefox" when it should be gnash...so if you talk to them before they report anything, you can get the right package right away
[22:05] <sectech> The trial is 6 months long, I probably won't get into bug reporting until they are in their 3rd month
[22:06] <sectech> You probably saw my facebook "Ubuntu Challenge" egh?
[22:06] <jgoguen> sectech: I did, and I like it :)
=== asac_ is now known as asac