=== txwikinger2 is now known as txwikinger [00:40] [565104.024136] EXT3-fs error (device dm-1): htree_dirblock_to_tree: bad entry in directory #17663073: inode out of bounds - offset=40, inode=2698334243, rec_len=16, name_len=5 [00:40] [565104.024148] Aborting journal on device dm-1. [00:40] that doesn't bode well. [00:43] resized fs dtchen? [00:43] no [00:43] it's the same bug i've been triggering since hardy [00:43] 100% reproducible on encrypted LVM (ext3) [00:44] test case: suspend & resume over normal usage. over ~11 days, i'll trigger that bug [00:45] ohh.. [00:45] the last time it happened, i lost my entire jaunty development system (not a big deal, since i just reinstalled and rsynced /home) [00:46] so the journal get's corrupted by the encryption?? [00:46] i don't know; i haven't bothered to break out kdb [00:47] it's faster for me to reinstall and keep working, as this computer is my sole development workstation [00:47] dtchen: you manage to hibernate and resume for 11 days? [00:47] :) [00:47] my system only lasts 3 days MAX [00:47] BUGabundo: suspend-to-ram and resume. [00:47] (not suspend-to-disk) [00:47] i love suspend-to-ram!! [00:48] I have to take care with suspend... moving Car is a no match.... [00:48] last time I did that, had to fsck [00:48] lots of disk errors [00:48] my system resumes in just over 1 second, so the boot-time improvements aren't really applicable to me. or at least i didn't think so. i might rethink that. [00:49] me too. 1 sec.. with 3 ugly harmless lines about usb. [00:50] "Given that there is no corruption on disk, I would put this toward some kind of memory corruption" [00:50] http://www.redhat.com/archives/ext3-users/2007-August/msg00005.html [00:50] suspend to ram fills up your ram overtime [00:51] when it hits some bad bit. [00:51] crazy theory. [00:53] 5-7 sec here [01:05] hey guys, a file path through somebody home folder directory structure wouldn't quality as sensitive material in a stacktrace would it? [01:07] well... [01:07] depends if the file name is Girl XXX 8 years old [01:07] heh, exactly [01:07] hehe yeah stpere , i considered that. it looks completely harmless [01:07] are you guys bucontrol? [01:08] I'm not :) [01:08] but some here are [01:08] Rocket2DMn: what are you looking at? [01:08] yeah, i am, we were asked to help check the piles of bugs still marked as private [01:08] hey bdmurray , bug 147482 [01:08] Rocket2DMn: Bug 147482 on http://launchpad.net/bugs/147482 is private [01:08] i think its harmless, but i just wanted to check [01:09] check the retrace [01:21] Rocket2DMn, looking at it now [01:21] hggdh: done already [01:21] k [01:26] bdmurray, the private bug report is updated how frequently? [01:32] hggdh, he's eating dinner [01:33] ah, dinner, good idea [01:34] its ok, we only have 3000 bugs to look at :) [01:34] better eat first [01:34] yup [01:35] only? [01:36] yeah BUGabundo , that's about right [01:39] lol at bug 177831 [01:39] Launchpad bug 177831 in gksu "gksu crashed with SIGSEGV" [Medium,New] https://launchpad.net/bugs/177831 [01:39] it has no trace at all [01:53] Rocket2DMn: could be the user decided to not upload the full report. [01:53] Rocket2DMn: then the coredump.gz is missing and no backtrace can be generated [01:53] Ampelbein, makes sense to me, though I had never seen a crash report without an attempt at a trace [02:03] hggdh: it depends how often staging gets updated [02:03] hggdh: usually daily though [02:29] yeah, definitely seems related to LVM and memory corruption [02:30] What do I do with a bug that the user created a duplicate and I converted the original to a question [02:31] I already marked it as a dupe [02:31] but I"m not sure what response to give [02:31] hggdh: can you help me? [02:31] micahg: if it's really a support-request, i'd gently point out that just opening a new bug report does not make sense and is counter-productive. [02:32] ok [02:32] micahg: can you give the bugnumber? [02:32] here's what I have so far: [02:32] Thank you for taking the time to report this bug and helping to make Ubuntu better. This particular bug has already been reported and is a duplicate of bug 369073, so it is being marked as such. Feel free to continue to report any other bugs you may find. [02:32] Bug 369073 was converted to Question #69209: [02:32] https://answers.launchpad.net/ubuntu/+source/firefox-3.0/+question/69209 [02:32] Launchpad bug 369073 in firefox-3.0 "cannot watch videos at cnet.com" [Undecided,Invalid] https://launchpad.net/bugs/369073 [02:32] 369597 [02:32] I requested more information in teh question [02:32] he never responded [02:33] I tested the site in question on amd64 with flash and ff 3.0.10 [02:33] there were no issues [02:36] micahg: yeah, seems like a configuration issue to me. tested on lpia and i386, works. [02:36] ok [02:36] so about the response [02:36] Do you see what I have above? [02:37] I wanted to add, Additional information is necessary to assist you, please follow the above link to the answer tracker and provide the additional requested information. [02:37] I just wanted to know if he restarteed his browser [02:38] micahg: "Thanks for reporting this issue. You already reported this as bug XXXXXX, which was converted to support request XXXXXX. Please provide the information requested there so that we can assist you in fixing your problem. Thanks for your cooperation and please continue to report any bugs you may find." [02:38] micahg: something like that [02:39] ah [02:39] ok [02:39] should i give th elink to the answer tracker? [02:42] micahg: that would be handy for the reporter to quickly find the support-question. [02:42] ok [02:43] can you check? bug 369597 [02:43] Launchpad bug 369597 in firefox-3.0 "no video (dup-of: 369073)" [Undecided,New] https://launchpad.net/bugs/369597 [02:43] Launchpad bug 369073 in firefox-3.0 "cannot watch videos at cnet.com" [Undecided,Invalid] https://launchpad.net/bugs/369073 [02:43] I read that I shouldn't invalidated the dupe, right? [02:47] micahg: looks ok. no need to invalidate a dupe, it only creates noise. [02:47] right, that's what I read [02:47] thanks [02:47] I'm assuming I can keep coming back if I have questions about triaging? [02:48] micahg: sure. [02:48] micahg: thanks for your help. [02:48] thanks [02:49] oh, [02:49] if you request more info from the bug poster, do you mark as incomplete? [02:49] micahg: yes [02:57] If there is a new version of the program out, do you set to invalid? [02:59] micahg: not always. try reproducing yourself, it that works, ask the reporter to update and confirm it's fixed for him too. [03:00] https://bugs.launchpad.net/ubuntu/+source/acpid/+bug/302452 [03:00] Launchpad bug 302452 in acpid "jaunty and intrepid shutdown/restart hang on "acpid: exiting"" [Undecided,Confirmed] [03:00] without changing the status? [03:01] micahg: set to incomplete if you ask the reporter, if it's still not fixed (=you can reproduce with new version), just tread it as a normal report, see if all information is available and status confirmed. [03:03] micahg, and -- if still not fixed, update last version tested as in https://wiki.ubuntu.com/Bugs/Description (just got back from dinner) [03:03] !xorg [03:03] The X Window System is the part of your system that's responsible for graphical output. To restart your X, type « sudo /etc/init.d/?dm restart » in a console - To fix screen resolution or other X problems: https://wiki.ubuntu.com/X/Config/Resolution [03:04] hggdh: ok, so you take over support now ;-) [03:04] * Ampelbein is going to bed. 04:04AM [03:04] enough for today [03:05] Ampelbein, you were doing a good job ;-) and guten nacht [03:05] thanks Ampelbein [03:05] thanks guys [03:07] Ampelbein, good nite [03:10] bug 365827 [03:10] Launchpad bug 365827 in firefox-3.0 "Firefox 3.0.9 Fails to Start" [Undecided,New] https://launchpad.net/bugs/365827 [03:10] fix was released upstream and there is a new version in ubuntu [03:10] known bus with Intel Graphics on laptops? [03:10] Do I mark as Fix Released and suggest that the reporter update? [03:12] it's unknown if the fix was for the bug or not [03:14] hold on [03:16] Hey, so my Ubuntu machine has been experiencing random freezes so I was looking for ways to collect information so that a bug report could be useful. I know just saying I have a "random" freeze isn't helpful for triagers. So far, I've been able to tell it's not an X problem, because when I tried debugging X, the gdb I ran from a remote computer itself froze. So, I'm assuming it's a kernel problem, but there isn't anything in the logs about th [03:16] e freeze, and the DebuggingSystemCrash wiki page doesn't tell me the information I need. Can anyone help? [03:16] micahg, asac saw it, and stated a new version will come out. Why do you want to mark it fix released? [03:17] Oh, and I ran memtest, which was clean. [03:18] hggdh: I have no idea [03:18] hggdh: I just need some baseline guidance so I can derive future actions from something [03:19] cactaur, did you look at https://wiki.ubuntu.com/DebuggingProcedures? [03:19] hggdh: incomplete with the version blurb? [03:20] micahg, in this case asac (one of the firefox maintainers) commented that there *might* be a fix coming in 3.0.10 [03:20] but he is not sure [03:20] ok, so, I figure this blurb: [03:20] Thank you for taking the time to report this bug and helping to make Ubuntu better. However, you are not using the most recent version of this package for your Ubuntu release. Please upgrade to the most recent version and let us know if you are still having this issue. Thanks in advance. [03:20] right? [03:21] the blurg is good, but it does not apply for this bug [03:21] if anyone's interested in SRU tutorials, i'll be giving one to fix a bug in muine in about 5 minutes in #ubuntu-classroom [03:21] I copied it off the wiki [03:21] so [03:21] shoudl I leave it alone? [03:22] or modify the blurb to say: Thank you for taking the time to report this bug and helping to make Ubuntu better. However, this package has been updated for your Ubuntu release since you reported this bug. Please upgrade to the most recent version and let us know if you are still having this issue. Thanks in advance. [03:22] micahg, no [03:22] ok [03:22] hggdh: Yeah, a lot of the articles I checked out didn't give me much advice on how to get output. The Kernel OOPS article left me clueless. [03:22] maybe I'll leave this one [03:23] did you check to see if he is running current ff for Intrepid? [03:23] bug report shows 3.0.9 [03:23] 3.0.10 was released [03:23] cactaur, one chance is #ubuntu-kernel -- the kernel people would know more on what to do [03:24] hggdh: Thanks! [03:24] micahg, then YES! your blurb is perfect. Also mark it incomplete (since we will be waiting on feedback) [03:25] hggdh: thank you :) [03:26] one thing, launchpad shows 3.0.10, packages.ubuntu.com shows 3.0.9 [03:26] hggdh, is there a video channel? [03:26] anyone got a hint on how to continue based on these -- http://launchpadlibrarian.net/26111547/shutdownhang.jpg [03:27] http://launchpadlibrarian.net/26111590/cntlaltdel.jpg [03:27] alex_mayorga, there might be. Try searching on the server. If there is, it would be called something like #ubuntu-, perhaps even #ubuntu-video [03:27] wow a kernel oops [03:29] cprofitt, do you have the kernel version? If so, ping #ubuntu-kernel on this, they might help more [03:29] although I am not sure the first png has the top lines [03:33] I seem to have found a similar Bug #213171 [03:33] Launchpad bug 213171 in xorg "[i830] Unable to install with GUI on Fujitsu Lifebook C7651" [Unknown,In progress] https://launchpad.net/bugs/213171 [03:33] anything I can give? [03:35] alex_mayorga, what do you mean? [03:36] hggdh, I have a laptop here with the same lines and unusable video and I think it's the same or very similar video card [03:36] alex_mayorga, then I guess what Bryce said applies to you as well :-( [03:36] video worked perfectly on 8.10 but is unusable on 9.04 [03:40] no i810 driver on jaunty? [03:42] alex_mayorga: in jaunty, i810 support was added to xserver-xorg-video-intel [03:45] thanks hggdh trying there now [03:50] micahg, doesn't seem to work with my card :( [03:51] should I revive that bug or file a new one, my laptop is different [03:52] alex_mayorga, the bug is open [03:52] Add a comment that you are also hit byt it, and give your card data === txwikinger2 is now known as txwikinger [03:53] how to add info on other bug trackers https://bugs.freedesktop.org/show_bug.cgi?id=12059 and http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=438650 seem related [03:53] Freedesktop bug 12059 in Driver/intel "[845] ch7017 LVDS output not supported" [Normal,Resolved: fixed] [03:54] I noticed this package: http://packages.ubuntu.com/jaunty/i810switch [03:54] could it help? [03:55] alex_mayorga, click on "Also affects distribution", and add the link there [03:57] hggdh, that worked for the debian one, how do I put the freedesktop.org one? [03:58] alex_mayorga, you can do the same again. But what are you gaining on doing that? [03:58] the bug claims to be fixed on freedesxtop [04:00] dunno, really just thought that more info would be helpful [04:00] if it is the same... Add a comment stating that also [04:11] can someone test something on jaunty 9.04 ff 3.0? [04:11] I want to convert this bug to a question [04:11] but I can't verify it works on i386 [04:12] there's already been 4 posts too many to all the bug watchers [04:14] micahg, what bug are you talking about? [04:14] bug 369473 [04:14] Launchpad bug 369473 in firefox-3.0 "Can't login into bank site" [Undecided,Incomplete] https://launchpad.net/bugs/369473 [04:14] works fine on jaunty amd64 [04:16] nevermind... [04:16] he just updated it himself [04:18] hggdh, anything else I should add? [04:18] looking at it [04:19] thanks [04:20] hum, I have libswfdec 0.8.4 [04:21] Should I change the package and the bug back to new? [04:22] I would tell him just to install flashplayer-installer if it was in the answer tracker [04:24] micahg, I have libswfdec 0.8.4, and I am on Jaunty. Why is the reporter running 0.8.0? [04:24] 0.82 is standard for jaunyt [04:24] ah [04:24] maybe he's confused [04:24] the swfdec-mozilla package is at 0.82 [04:25] teh libswfdec lib is at 0.84 [04:25] I have adobe's flash installed and it works [04:25] does the page work for you with the open source version? [04:25] micahg, see http://paste.ubuntu.com/161104/ [04:25] ah [04:26] so, o master of bugs, what shall I do? [04:26] yes, the page works [04:26] ugh [04:26] heh. I am not the master. Brian is [04:26] you running x86? [04:27] amd64 [04:27] ah [04:27] as am I [04:27] I was hoping someone could test i386 [04:27] maybe he has both the open source and the adobe version [04:27] should I convert to question or continue probing? [04:27] continue probing [04:27] ok [04:28] ask him if he installed the adobe thingy [04:28] why do the 2 packages not conflict? [04:28] how can I use vesa and see if I get video that way? [04:29] save your current /etc/X11/xorg.conf, then update it to driver=vesa, and restart X [04:29] I hope you are familiar with the command line... [04:29] just in case [04:30] hggdh, I know my way around [04:32] What's the appropriate comment when a user requests that a bug be closed if any? [04:32] hggdh, where should I pit drive=vesa [04:32] I know to mark it invalid [04:32] under device? [04:35] micahg, why is the reporter requesting the bug to be closed? [04:36] alex_mayorga, yes, as "Driver "vesa" [04:36] user had some software that seemed to conflict [04:36] no longer has an issue [04:36] bug 366564 [04:36] Launchpad bug 366564 in firefox-3.0 "firefox 3.0.9 crashes on opening some pages" [Undecided,Incomplete] https://launchpad.net/bugs/366564 [04:37] micahg, yes, you can close invalid [04:37] Do I need to comment? [04:37] and with the usual blurb about keeping on reporting bugs, etc, etc [04:37] ok [04:39] Does this work? This bug report is being closed due to your last comment regarding this no longer being an issue. For future reference you can manage the status of your own bugs by clicking on the current status in the yellow line and then choosing a new status in the revealed drop down box. You can learn more about bug statuses at https://wiki.ubuntu.com/Bugs/Status . Thank you again for taking the time to report this bug [04:39] sorry [04:39] I'll start using pastebin after this [04:39] that's good [04:40] done [04:40] I've learned so much about triage tonight [04:40] hggdh, that didn't help much the video is eve more garbled using vesa [04:40] :-) [04:40] I would've done it tomorrow, but I work all day [04:41] can you teach triagin in this channel? [04:41] is that what it's for? [04:41] *isn't [04:41] alex_mayorga, what do you mean? [04:41] actually, no, not for teaching, but for discussing issues with bugs. It happens we end up helping also [04:42] I've wanted to get in the bug squad, but I can only work maybe 4 hours a week [04:42] oh! never mind then [04:42] alex_mayorga, this does not prohibit you from joining [04:42] you do 4 hours a week, you help [04:43] (much better than *no* hours at all ;-) [04:43] hggdh, I'll keep that in mind [04:43] remember, we are (most all) volunteers [04:43] In about 4 hours, I think I've done 6 or 7 bugs [04:43] hggdh, any other suggestions on the video bug? [04:44] alex_mayorga, I am not really a X person. You might try to ping the folks at #ubuntu-x [04:44] micahg, good work -- and thank you [04:44] :) [04:45] and now it is my time. I am feeling tired, and weak [04:45] good night hggdh [04:45] I'm going to sleep soon myself [04:45] hggdh, BTW how can I progress my first patch a bit further https://bugs.edge.launchpad.net/ubuntu/+source/mobile-broadband-provider-info/+bug/323752 [04:46] Launchpad bug 323752 in mobile-broadband-provider-info "Movistar (México) is missing" [Medium,In progress] [04:46] looking at it [04:53] alex_mayorga, you can subscribe ubuntu-main-sponsors [04:54] alex_mayorga, some details: the bug is *not* fix-committed for the Ubuntu task: it has not yet been accepted & published on -proposed [04:55] another: if you are done with the patch, deselect yourself. [04:55] my error :S [04:55] would you mind putting on the right track? [04:55] ah yes: the bug could be in "Triaged", [04:55] will do [04:55] thanks, appreciated [04:55] I have to go catch some sleep now [04:56] hggdh, thanks for being so helpful [04:56] I have to run as well [04:57] thank you hggdh, night [04:58] alex_mayorga, done. [04:59] now I *am* out for the night ;-) [05:00] bye, thanks and good night [06:12] Hi, what kind of message do you give if the bug if for an unsupported version (7.10)? [06:13] probably should tell the user to upgrade and see if it is still a problem, not sure if there is a template response though [06:13] ok [06:14] I was going to use this one: https://wiki.ubuntu.com/Bugs/Responses#Old%20untouched%20bugs [06:17] Does this work? [06:20] if there is sufficient information for someone else to recreate the bug one should try to recreate it fist [06:20] first! [06:21] rather than asking the reporter to upgrade 3 releases and test [06:21] * liw nods [06:21] user just says they can't bookmark [06:22] actual package was FF2.0 [06:22] also, user could have forgotten about the bug and upgraded to a later release [06:23] wow [06:23] since bookmarking is something that works pretty well for most people I'd ask the reporter then [06:23] I didn't realize all the garbage you guys have to wade through to work on bugs [06:23] I've knocked off about 10 bugs in the ff 3.0 package tongiht [06:23] or at least checked in on them [06:24] that's less than 1# [06:24] 1% [06:25] Hello everybody. After Clean install on 9.04 I installed ATI drivers for my 4870x2, after reboot I can't login screen is messed up and everything is frozen right on moment of login screen. Plesee help. I have video of my boot on youtube, If possible please help here is video http://www.youtube.com/watch?v=sFzRUkQS7_U Thank you again [06:25] but if everyone pitchs in we can do it together! [06:25] bdmurray: my problem is I get addicted to triaging and get nothing else done :) [06:26] Well, it's been 24 hours since I first touched a bug that wasn't mine [06:26] and I haven't been yelled at yet [06:27] I'd call that success :) [06:28] may anyone give me some advice on what I may or can do [06:28] I did search and read for hours now. I can't find an answer [06:28] DivxcluB: standard support is in the #ubuntu channel [06:28] I manage to uninstall drivers , and installed diffirent version (Ubuntu vs ati.com one) [06:29] I know but noone responded in there + it's a bug .. i think [06:29] again I am sorry I did not mean to be out of line. I am first time here [06:29] This channel is actually for help managing bugs [06:29] again my apologies [06:30] DivxcluB: it's ok, everyone's pretty relaxed in here from what I've found [06:31] micahg: i get a number of people who don't ever respond to further info requests even when i respond to their initial bug report within hours [06:33] * calc goes to bed, his OOo build is strangely broken and can't determine why without more sleep first [06:33] ok [06:33] well [06:34] if they don't respond within 4-6 weeks, we'll invalidate them [06:34] and move on, right? [06:35] night calc [06:35] I need to go to sleep to [06:44] good morning [06:56] good morning [07:21] good morning [07:37] jcastro hi [07:38] what happened to nvidia-glx-177? It isn't supported by nvidia anymore? === garthounet is now known as barthounet === barthounet is now known as sp4rki === sp4rki is now known as garthounet === davmor21 is now known as davmor2 === mkorn is now known as thekorn [10:10] hggdh: the fix was pushed back to 3.0.11 [10:10] 3.0.10 was a firedrill release [10:12] who got to slide down the fire-pole? :P [10:46] i am sliding up and down all the time ;) === Hurtz_ is now known as Hurtz [10:56] bug 369652 << confirmed should be low [10:56] Launchpad bug 369652 in nautilus-sendto "Thunderbird "send to" in Ubuntu right-click missing" [Undecided,Confirmed] https://launchpad.net/bugs/369652 [10:58] well i added a bug report to the launchpad site. https://bugs.launchpad.net/ubuntu/+source/libpam-mount/+bug/367918 how long will it take until one of the developers will take a look at it [10:58] Launchpad bug 367918 in libpam-mount "sshd cannot mount cifs shares" [Undecided,New] === mdz_ is now known as mdz [11:14] Baum: please report the bug upstream and then click "Also affects project" in the ubuntu bug report to link the two bug reports together... that way, when upstream fixes the bug a notification is spent to the ubuntu packagers [11:16] hey guys [11:16] if a bug is for pidgin [11:16] and its definitely a pidgin bug, not related to just ubuntu [11:16] who forwards it upstream? [11:20] anyone here tonight? [11:55] darizzle: either a member of the bugsquad forwards it himself (if it's a generic issue) or asks the reporter to do so. [12:03] Hello. What is purpose of this channel? [12:04] I have read https://wiki.ubuntu.com/UbuntuBugDay [12:04] hi zimnyx, helping with bug triage [12:04] "triaging a specific package or set of packages" - it means any, or some defined list? [12:06] the bugday is for a defined list, but you can work on the others bugs ^^ [12:22] Where can I see this list? [12:26] zimnyx: https://wiki.ubuntu.com/UbuntuBugDay#When << click on the day [12:31] I see many bugs concerning laptop brightness adjusting failure after upgrade to Jaunty. [12:33] it's not a good bugday for beginners :p [12:35] I guess :) [12:36] I provided value information about duplicating bugs :-) [12:40] yea [12:41] i ahve that problem with my laptop [12:41] the screen doesnt go blank when idle [12:41] or when the laptops closed [12:45] darizzle: https://bugs.launchpad.net/ubuntu/+bug/369777 [12:45] zimnyx: Error: Could not parse data returned by Launchpad: The read operation timed out [12:45] I've seen many bugs for different laptops. === yofel_ is now known as yofel [14:06] pan1nx: you're all set! [14:17] happy hugday everybody ! [14:18] wow, 1337 bugs on the list for today, are you serious?! [14:21] wow we have a leet quantity of bugs ;-) [14:22] asac, thanks [14:32] oh no, the hugday tool is broken, argh === ejat is now known as e-jat [14:53] pedro_: sorry, I will remove the section about the hugday tool for today, the tool cannot parse todays wikipage correctly and I've not time to fix it right now [14:54] mkorn: ok no worries [16:20] mvo: it's update-manager that has the package installation hook or is it apport? [16:23] bdmurray: the hook is part of apport, but there is some functionatliy to create crash files in libapt now as well. why? [16:24] mvo: I wanted to block bugs being file with "user did not accept the sun-dlj-v1-1 license" or other licenses [16:31] bdmurray: makes sense [16:31] I wonder if we could auto-dup them at the server level? [16:31] mvo: to what? [16:32] well, I assume that a lot of those will be kpackagekit instlalls? [16:32] and kpackagekit does not support doing debconf, so a install with that will fail [16:32] or am I wrong here? [16:33] I was thinking if somebody didn't accept the license it wasn't something worth reporting [16:33] that is true [16:33] I didn't realize not everything supported debconf [16:34] it might be worthwhile to ask, I'm not sureif it throws a different error if it can not present it [16:34] or if the user actually refused to accept the license [16:34]