/srv/irclogs.ubuntu.com/2009/08/17/#ubuntu-bugs.txt

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micahgyvan300: was hggdh able to help you?00:19
micahghggdh: what happened with the bug before?00:30
yvan300micahg, more or less00:33
micahgyvan300: I see the bug hasn't changed :)00:35
yvan300micahg, yup00:38
micahgping hggdh00:53
hggdhmicahg, pong01:24
* hggdh goes walking the dogs01:33
micahghggdh: let me know when you are back01:43
hggdhmicahg, I am back03:09
micahghi03:09
hggdhhi03:09
micahgwas wondering if we missed anything with that guy trying to learn triage03:10
hggdhI think we missed a lot03:10
hggdhhe was interested in *solving* bugs, not on triage03:11
micahgah03:11
hggdhand did not get, I think, that you cannot solve what you do not understand03:11
micahgindeed, I would see learning triage akin to learnin ghte basics03:12
micahgalso, what did you think of my addition to the meeting agenda03:12
hggdhwell, yes, up to a point. But there is this huge stigma on triaging: this is what you do when you are starting03:12
micahgwhy is that bad?03:13
hggdhon the agenda: I liked the inclusion, this been happening frequently enough to warrant a discussion03:13
hggdhit is bad because it gives out the impression that once you *know* what to do, there is no more need to triage03:14
micahgah, that is bad03:14
* micahg always saw it as a learning experience you build on03:14
hggdhyes indeed. This is why I try to stress that you cannot solve a problem without understanding *what* is the problem, *where* is the problem, and *why* it is a problem03:15
micahgI didn't contradict that before, did I03:16
hggdhno, you did not03:16
micahgwas my browser lesson too much?03:16
hggdhit was in the right direction, but his attention span was very short ;-)03:16
hggdhwe should also try to make the channel topic more visible (I do not know how, though). But... sometimes I feel nobody ever read it.03:19
* micahg would love someone to mentor for FF busg03:30
micahg*bugs03:30
micahgthen I could go after the backlog03:31
micahghggdh: what do you think of a follow feature like on bugzilla for LP?03:32
greporyFF bugs?03:32
micahggrepory: Firefox03:32
greporyohhhhh03:32
greporyi was thinking about going after firefox bugs.03:32
micahgok03:33
greporythe ability to follow other users can come in really handy... especially in a mentor-mentee relationship.03:33
micahggrepory: what timezone ar eyou in?03:33
greporymicahg: CST03:33
greporyyou?03:33
micahggrepory: exactly03:33
micahggrepory: CDT :)03:34
greporyUTC-5? i think03:34
greporycool03:34
hggdhmicahg, what do you mean?03:34
hggdhah03:34
hggdhwait03:34
micahghggdh: on bugzilla you can select someone to follow their comments03:34
micahgi.e. receive copies03:35
greporyevery e-mail that BZ e-mails them, you receive.03:35
hggdhheh. Yes. Extremely nice03:35
hggdhyes, Andre followed me for a while when I started there03:35
hggdhworth a LP bug on Launchpad03:36
hggdhthis would come really handy when mentoring folks03:36
* micahg is filing03:37
* hggdh waits :-)03:37
micahgbug 41462703:38
ubot4Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,New] https://launchpad.net/bugs/41462703:39
hggdhI really want to confirm it :-(03:42
micahgLP admins told me just to subscribe :)03:42
* micahg asked about that yesterday03:42
micahgthey must have different polocies03:42
micahg*policies03:42
hggdhthat is not an answer, since you do not know where the monitored person went03:42
micahgno03:43
hggdhbah I am going to confirm03:43
micahgnot for the bug03:43
micahgabout confirming LP bugs03:43
greg-gdon't confirm LP bugs?03:44
hggdhtoo late03:44
hggdh:-)03:44
mpontillocouldn't you subscribe to their feed in an RSS reader? ex. http://feeds.launchpad.net/~micahg/latest-bugs.atom03:44
greg-gare we no qualified to confirm them? :)03:44
greg-gs/no/not/03:44
hggdhI will let them complain with me. A bug is a bug is a bug03:44
hggdhgreg-g yes, this is the point03:44
hggdhon the other hand, it is a different project, so... different rules03:45
micahgmpontillo: that just shows you which bugs03:45
micahgnot what they saId/did03:45
greg-ghggdh: right03:45
mpontilloah, I see. I suppose a more complete feed would be nice.03:47
micahgmpontillo: that requires 2 methods for bug watching03:47
micahgit would be easier to all be in the same system03:48
micahgeven better with a header that you can filter into a mentee folder03:48
micahgooh03:49
micahgI'll add that to the bug request03:49
mpontilloyeah, it's a good idea. I guess I just prefer RSS feeds for this kind of thing - the e-mail can get overwhelming and it can be annoying to cover all the corner cases when filtering03:52
* micahg keeps adding to the meeting agenda list03:54
hggdhmpontillo, it is a different usage: we would be monitoring a, er, trainee on triaging, not just receiving bug notifications03:56
hggdhbut I can see this also being done via a RSS03:56
hggdhNow, to sleep. g'night, all y'all03:57
mpontilloif it was going to be e-mail, it would be nice to set up an alternate address for easy filtering. so I could send things to mygmailaccount+mentee@gmail.com and be able to filter on that03:57
mpontillonight03:58
hggdhmpontillo, good idea. Please add it in the bug03:58
mpontillowill do03:58
mpontillobug 414627 updated04:01
ubot4Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,New] https://launchpad.net/bugs/41462704:01
micahgnight hggdh04:02
greporympontillo: that would be really, really nice.04:12
greporythat was one problem i had w/ the follow feature of BZ.  it was nigh impossible to filter all of the extraneous e-mails in a useful way.04:13
greporyit's just too simplistic.04:13
mpontilloyeah - thinking about it, it'd be a rather large change to launchpad. you probably wouldn't want to rely 100% on the "+<alt-addr>" gmail feature, though you could include knowledge of it. so you'd need a general way to register additional e-mail addresses04:16
mpontilloif done right, you'd be able to use the alternate email addresses anywhere in launchpad, for whatever you wanted04:16
greporywell, i think it's just A Big Pain to do anything other than a simplistic CC action when you're following someone.04:16
greporywhich is why BZ's implementation is just that.04:17
micahggrepory: LP is different in that it already has some logic built into its e-mails04:19
mpontilloI like the way Stack Overflow does per-user feeds: they pretty much include everything the user ever does: ex. http://stackoverflow.com/feeds/user/1 -- that's what I was thinking of when I mentioned RSS04:19
greporymmmmm...04:19
greporynow _that_ would be slick.04:19
greporyinstead of following the person, you can just add their feed to your aggregator.04:19
greporymicahg: i've been really pleased with LP's e-mail handling.  very intuitive.04:20
mpontilloI would say that the way LP handles email is better than any other bug tracker I've ever used. but I still have a hard time doing filtering. I want to differentiate between bugs I'm working on, bugs I'm subscribed to, packages I'm subscribed to, bugs I'm subscribed to indirectly...04:27
greporywell04:28
greporyyou could always filter on the X-Launchpad-Bug-Commenters or X-Launchpad-Message-Rationale headers04:28
greporythat's a start, at least.04:28
mpontilloyeah - maybe I've just not spent enough time tweaking the filters... and I use a gmail account so I'm not sure if it can filter on those natively04:29
greporylet me try04:29
greporyi use goog too04:29
mpontilloI saw a sourcepackage=<pkg> in the header but the searching was highlighting text in the body - not sure if it got it04:29
greporyyeah... the filters aren't that robust.04:30
greporythis is yet another reason why i'm considering going back to fetchmail+procmail.04:30
mpontilloindeed.04:30
greporydoes anyone have clean vmware images for 8.04, 9.04 or 9.10? i just found the vmware images for 5, 6, and 704:46
micahgping grepory05:10
micahggrepory: ?05:20
greporyyar05:20
micahgyou're familiar with Firefox, right?05:20
greporyyeah05:20
micahgok bug 41441705:20
greporyi like to think so, at least.05:20
ubot4Launchpad bug 414417 in firefox-3.0 "cant update current mozilla browser, current version 3.0.13 / "check for updates" not clickable." [Undecided,New] https://launchpad.net/bugs/41441705:21
micahglet's discuss what you want to do to this05:21
greporyok05:21
greporyso they're talking about Help -> Check for updates05:22
micahgright05:22
greporywhich, if i had to guess, has been disabled, because we want them to update it via aptitude or the update manager05:22
micahgcorrect :)05:22
greporyso this is an invalid bug05:23
greporybut05:23
greporywe want to give the user some helpful info05:23
micahgwell05:23
micahgwhat is the user trying to do05:23
greporyoh wait05:23
greporyheh05:23
greporyupdate to 3.0.1305:23
greporywhich is already installed.05:23
micahgso they can't be trying to do that05:23
greporyno05:23
greporybut that's what it seems like they are trying to do05:24
greporyask for clarification?05:24
micahghere's the piece you might be missing05:24
micahgfirefox just pushed 3.5.2 to users of 3.0.13 on windows05:24
greporyahhh05:24
micahgso, now what do you think?05:25
greporywell.. i could tell them that they're running the current version of the firefox-3.0 package, which they have installed.. but if they are trying to upgrade to the latest version (3.5.2), then they could install the firefox-3.5 package05:25
greporyor i could just ask what version they would like to be running05:26
micahgyes, but they just need help, right05:26
greporyoh05:26
grepory!05:26
greporyconvert to a question?05:26
micahgYep :)05:26
micahgesxactly05:26
greporyi keep forgetting about that option.05:26
micahglet me show you a nice page you can reply to the question to05:26
micahghttps://help.ubuntu.com/community/FirefoxNewVersion05:26
micahgyou have the stock response for convert to question?05:27
greporyyar.05:27
micahggo for it :)05:27
micahggreat05:29
micahgnow, if you want, you can answer the question05:30
greporyi think i will!05:30
greporywoot05:33
micahggrepory: that was an awesome answer05:33
micahggreat job05:33
micahgsee, easy bug :)05:33
greporytotes.05:34
micahgyou wanna go find one to triage now?05:36
greporysure05:36
greporylook for the new+unconfirmed bugs, right?05:37
greporyerrr undecided05:37
micahgyeah or you can go to a package and click new bugs05:38
greporythere sure are a lot of bugs involving flash.05:42
greporywell, i guess rather than cherry-picking easy-looking bugs.. i'll just start at the top.05:44
greporybug 41453205:44
ubot4Launchpad bug 414532 in firefox-3.0 "firefox need to reboot" [Undecided,New] https://launchpad.net/bugs/41453205:44
micahggrepory: it's ok to cherry pick05:44
greporyheh.  well i wasn't having much luck05:44
micahggrepory: ok, what do you want to do with that one?05:46
greporywell.. we don't have enough information to reproduce.05:47
micahgright...there are a few bugs like this05:47
greporyso send the needs more info canned response and set it to incomplete?05:48
micahgwell, are there any other similar bugs05:48
greporyhmmm05:48
micahgyou probably won't find one, so I'll give it to you...bug 41317705:49
ubot4Launchpad bug 413177 in firefox "firefox tells me to restart my system" [Undecided,Incomplete] https://launchpad.net/bugs/41317705:49
micahgstill waiting on a response05:49
greporymaybe i should do a simple search for "firefox restart"05:49
greporylag05:49
micahgthat's a good idea05:49
micahgalso, take a look at the ubufox package05:49
greporyok05:50
micahgas that prompts the user to restart firefox05:50
micahgin teh browser05:50
micahgnot by notification05:50
micahgbut not sure if that's the problem05:50
greporyhmm... 413177 certainly sounds like the same kind of issue05:52
greporyokay so the the report in 414532 has ubufox installed05:52
greporyit would be nice if we knew if 413177 had it installed too05:52
greporyand judging by a quick search in the ubufox package, it does prompt people for restarts05:54
greporyso maybe ubufox is updating stuff? or it's a bug w/ ubufox?05:54
micahggrepory: any ideas06:01
micahgoops06:01
micahgmissed your correspondence06:01
micahgok, so ubufox checks to see if an updated firefox and if so, prompts the user to restart06:02
micahgif the bug is being prompted in the browser, problem is ubufox06:02
grepory*nod*06:04
greporyso really, needs more info06:04
micahgif the problem is with the notification that firefox has been updated and you should restart your browser (i.e. system notification) then the problem could be elsewhere06:05
micahgyes06:05
micahgso, we need to know if the notification is in the browser or a system notification06:05
* grepory nods06:05
micahgalso, make sure you subscribe so that you know when the user responds06:06
* grepory nods06:06
micahgyou're doing great06:06
greporySo respond with something like06:07
greporyThanks for your report ... We need more information to continue ... Does the notification to restart Firefox come from Ubuntu via the update manager or is it a message window coming from the browser?06:07
greporys/message window/error message?06:07
micahgit's not an error message06:08
micahgyou know the bar you get when you're asked to save a password06:08
greporyyeah06:08
greporyohhhh!06:08
greporythat06:08
greporyyeah06:08
micahgwell, it's like that, except it says please restart firefox or something to that extent06:08
greporythat's what ubufox presents?06:08
greporyok06:08
micahgyeah06:08
greporyso ... "Does the notification appear in the Firefox window itself or does it appear to be a notification from the operating system?"06:09
micahgthat sounds better06:09
greporys/the operating system/ubuntu .. maybe.06:09
micahgsystem tray?06:10
greporythat works.06:10
micahgif you want to show a whole response before you post, you can use pastebin.ubuntu.com06:10
greporysounds good06:11
greporyhttp://pastebin.ubuntu.com/254368/06:12
greporywell that rendered awkwardly.06:13
micahgyeah, that's the way it normally does it06:14
micahgbut it looks good06:14
greporycool beans.06:14
micahgcan you subscribe me ask well06:14
micahg*as06:14
greporysure06:14
greporydone06:15
greporyahh.. i like lp so much.06:15
micahggrepory: great job06:17
greporythanks!06:17
greporyi appreciate the help.06:17
jmarsdenTo wrap the text you can pipe it through par, so   whatever |par |pastebinit06:18
greporyor pastebin could wrap things sensically for me ;) but thanks.  just installed it.06:19
jmarsdengrepory: The problem with askig pastebinit to be 'sensible' is that then it messes up code snippets that should not be wrapped, etc.06:20
greporyjmarsden: fair enough... fair enough.  par is easy. :)06:21
greporymicahg: okay. i'm being conscripted for some st: voyager and then it's bedtime.  we should do this again.06:22
micahgsure06:23
micahglater this week?06:23
greporysurely.  i might try to do a couple before then, but definitely.. maybe tuesday or thursday evening.. around the same time.06:24
* micahg is on most of the day06:24
greporynini bugs.06:28
mac_vanyone know how to edit the lp-improvements scripts?07:44
dholbachgood morning08:01
mac_vhi... does anyone know how to edit the lp-improvements scripts?08:24
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Spee_DerGood morning.... ..14:09
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bddebianBoo14:50
pedro_buu!14:51
hggdhbaa?15:06
alourie|workhello15:39
alourie|workI'm trying to use launchpad greasemonkey scripts. How should canned answers work?15:43
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mac_vhi... does anyone know how to edit the lp-improvements scripts?16:23
micahgmac_v: why would you do that?16:23
micahgyou can edit the responses16:24
mac_vmicahg: i want to edit the colors and remove items in the scripts i dont want16:24
micahghmm16:24
micahghow about addon preferences16:24
mac_vi cant find the .js file :(16:24
mac_vthe addon prefs , only allow to enable and disable16:25
micahgwell, then enable and disable parts of the scripts16:26
micahgwhy would you want to remove responses or tags?16:26
micahg*they16:27
mac_vi'v got a crazy setup and the colors collide with scriptsand make it unreadable , hence i had edited the scripts accordingly16:27
mac_vmicahg: where does an extension if installed via synaptic get installed?16:28
micahgmac_v ask dpkg :)16:28
micahgdpkg -L pkgname16:28
mac_voh ;)16:28
mac_vmicahg: hehe , i thought it be easier from the firefox expert ;p16:29
mac_vwould be*16:29
* micahg isn't the expert...16:30
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bullgard4Does apport call gdb?18:48
hggdhapport-retrace does19:01
hggdhapport-retrace -g <crashfile>19:01
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BUGabundohi19:51
mac_vcould some one look into this?  Bug #413163 , apport removes all attachments , how can we add the crash reports?20:02
ubot4Launchpad bug 413163 in gnome-settings-daemon "gnome-settings-daemon crashed with signal 5 in xkl_process_error()" [Undecided,Confirmed] https://launchpad.net/bugs/41316320:02
BUGabundoknonw20:04
BUGabundoit won't add more dups attachs20:04
BUGabundokinda a mist of feature/bug20:04
mac_vBUGabundo: it just removed from the main bug , i still have my crash reports but it is a dup , could i add it there?20:05
chrisccoulsonmac_v - apport-unpack /path/to/crash/report .20:05
chrisccoulsonthen attach the stacktrace20:05
chrisccoulsonthat doesn't matter though, the stacktrace submitted by apport is useless anyway20:05
mac_vchrisccoulson: so , what can we do?20:05
mac_vi mean i20:06
BUGabundohey chrisccoulson. nice to see you20:06
chrisccoulsonrun gnome-settings-daemon in GDB with the "--sync" and "--no-daemon" options, break on gdk_x_error and get a backtrace that way20:06
chrisccoulsonhi BUGabundo20:06
chrisccoulsonIMO, apport shouldn't be duping these anyway. even the ones with similar backtraces might be different bugs, due to the asynchronous nature of X20:07
mac_vchrisccoulson: but the crash is random ,happened only once for me :(20:07
chrisccoulsonmac_v - i appreciate that :)20:07
hggdhso I guess this is worth a bug on apport...20:07
chrisccoulsonbut it doesn't make the apport submitted  crash reports any more helpful;)20:07
mac_vhehe ;p20:08
BUGabundohggdh: AFAIK already is20:09
chrisccoulsonmac_v - i wrote quite a long comment on bug 321041 with some instructions for debugging these X error crashes in g-s-d20:09
ubot4Launchpad bug 321041 in gnome-settings-daemon "gnome-settings-daemon crashed with signal 5 in xkl_process_error()" [Medium,Incomplete] https://launchpad.net/bugs/32104120:09
BUGabundoand was closed by pitti20:09
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* mac_v checks20:10
hggdhoh, OK, then, BUGabundo20:10
BUGabundobut we could re-raise the concerns20:10
chrisccoulsonmac_v - it might be worth copying the instructions across to the new bug report (i would do it, but i haven't had a proper look at the new report yet, and I'm about to go and grab some dinner)20:10
chrisccoulsonthese X errors really are a pain to debug, and they're the cause of many duplicates right now:(20:11
mac_vi'll read through and copy-paste it :)20:11
chrisccoulsonmac_v - thanks:)20:11
chrisccoulsonFWIW - i've been seeing some similar g-s-d crashes on login too, but i can never catch them at the right moment;)20:12
chrisccoulsonmac_v - your string of duplicates has the same trace as the string that i already commented on ;)20:13
chrisccoulson(although that doesn't necessarily mean they're the same error yet)20:13
mac_vyeah , just noticed20:13
chrisccoulsonmac_v - it's a lot of effort to undupe / dupe them in to one thread. i'd be tempted to set one thread as invalid and leave a comment pointing to the other one20:15
chrisccoulsonthe subscribers will all see that then20:15
chrisccoulson(unless someone is offering to merge them all ;))20:15
mac_vnice idea ;)20:16
hggdhthere is karma for the hero20:19
* micahg has done that before20:28
mac_vmicahg: i found the scripts and edited them \o/20:38
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bdmurrayI think I found a bug in openoffice.org but wanted to double check before reporting it. ;-)  average() and a range of cells in calc is returning something odd for me21:00
thekorn_bdmurray, not sure what youu mean, but something like   =AVERAGE(A1:A6)  is working fine for me21:04
bdmurraythekorn_: thanks!  it looks like I had some poorly formatted data in my cells21:07
BUGabundobdmurray: like numbers as text?21:09
bdmurraythere was a leading single quote before the number that was not easily visible in the spreadsheet21:10
BUGabundoyeah21:10
BUGabundothat's a *feature*21:10
BUGabundoit forces cells to keep data the way it is21:11
bdmurrayhow's that?  this seems quite odd21:12
BUGabundono21:12
BUGabundobdmurray: it as been like that since works for DOS :)21:13
BUGabundoevery spreadsheet does it21:13
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micahg1bdmurray: did I add too many agenda items to the meeting list?22:01
=== micahg1 is now known as micahg
bdmurraymicahg: I don't think so22:02
micahgok22:03
micahgping hggdh22:12
hggdhpong micahg22:13
hggdhbrb -- re-logging in22:14
micahghi22:30
hggdhmicahg, re-pong22:30
micahgso, you can follow users now if you are subscribed to the package they are triaging22:30
hggdhI really do not know why I keep trying fglrx :-(22:30
micahghggdh: fglrx worked for me for  awhile22:31
hggdhso it did for me. Then it only works well to lock my laptop22:31
hggdhmicahg, yes, you can follow them if you subscribe to the package. The problems are (1) you follow everybody else; (2) you only follow the user on bugs (not on answers)22:32
hggdhone can also follow an user by subscribing to -bugs. But this is not sane22:33
bdmurraywhat was the question?22:33
micahghggdh: no, you can filter who you want to follow into a folder and the rest into the trash22:34
hggdhbdmurray, this was bug...22:34
micahgbdmurray:  bug 41462722:35
ubot4Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,Won't fix] https://launchpad.net/bugs/41462722:35
hggdhthanks micahg22:35
hggdhmicahg, I agree you can filter. The point is you would have to subscribe to -bugs, since you do not know a priori which packages the user is going to work on22:35
micahghggdh: well, part of my thing is to get new triagers to focus22:36
micahgbut you're right, it's not good in all cases22:36
micahgbut LP rejected the bug so what can I do22:36
hggdhI think that a starting triager does not know enough to fix on one package. I did wander around, for example22:37
bdmurrayyou could use https://bugs.edge.launchpad.net/~micahg/+commentedbugs?field.searchtext=&orderby=-date_last_updated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no22:37
micahghggdh: you just did what you said not to do last night :)22:37
bdmurraybasically watching the user's commented bug reports22:37
micahgbdmurray: yes, but it's easier if it comes in my e-mail22:38
hggdhbdmurray, indeed, this is something we can use22:38
bdmurraygranted activity won't show up if they don't comment22:38
micahgand I can simply see whether or not they did a good job22:38
bdmurraythere's also an rss feed for that fwiw22:38
micahgbdmurray: yep, someone else mentioned that22:38
micahgbut again, you just see a summary22:38
* hggdh looks for it now :-)22:39
micahgvs what they actually wrote (which is what counts)22:39
mac_vhave i reported this in the wrong section ? Bug #404861 should it be in lp bugs?22:45
ubot4Launchpad bug 404861 in launchpad-foundations ""This bug affects me too" needs a ticker" [Undecided,New] https://launchpad.net/bugs/40486122:45
micahgmac_v: malone is the bug project22:45
mac_vmalone ... hmm... didnt know  ,22:46
* mac_v changing22:46
=== jarlen_ is now known as jarlen
Flare183Are there any GUI applications that I can use to triage bugs, instead of using the command line?23:55
BUGabundoFlare183: CLI FTW dude ! :)23:55
Flare183BUGabundo: haha I know, just I get kinda disorganized when I've got like 5 tabs on gnome-terminal.23:56
BUGabundo5??23:56
BUGabundothat's nothing23:56
BUGabundoat work I manage to have 3 gnome terminals with 6-10 tabs23:57
BUGabundoconnected to several servers heeh23:57
Flare183Yeah, well its different for me.23:57

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