=== asac_ is now known as asac [00:19] yvan300: was hggdh able to help you? [00:30] hggdh: what happened with the bug before? [00:33] micahg, more or less [00:35] yvan300: I see the bug hasn't changed :) [00:38] micahg, yup [00:53] ping hggdh [01:24] micahg, pong [01:33] * hggdh goes walking the dogs [01:43] hggdh: let me know when you are back [03:09] micahg, I am back [03:09] hi [03:09] hi [03:10] was wondering if we missed anything with that guy trying to learn triage [03:10] I think we missed a lot [03:11] he was interested in *solving* bugs, not on triage [03:11] ah [03:11] and did not get, I think, that you cannot solve what you do not understand [03:12] indeed, I would see learning triage akin to learnin ghte basics [03:12] also, what did you think of my addition to the meeting agenda [03:12] well, yes, up to a point. But there is this huge stigma on triaging: this is what you do when you are starting [03:13] why is that bad? [03:13] on the agenda: I liked the inclusion, this been happening frequently enough to warrant a discussion [03:14] it is bad because it gives out the impression that once you *know* what to do, there is no more need to triage [03:14] ah, that is bad [03:14] * micahg always saw it as a learning experience you build on [03:15] yes indeed. This is why I try to stress that you cannot solve a problem without understanding *what* is the problem, *where* is the problem, and *why* it is a problem [03:16] I didn't contradict that before, did I [03:16] no, you did not [03:16] was my browser lesson too much? [03:16] it was in the right direction, but his attention span was very short ;-) [03:19] we should also try to make the channel topic more visible (I do not know how, though). But... sometimes I feel nobody ever read it. [03:30] * micahg would love someone to mentor for FF busg [03:30] *bugs [03:31] then I could go after the backlog [03:32] hggdh: what do you think of a follow feature like on bugzilla for LP? [03:32] FF bugs? [03:32] grepory: Firefox [03:32] ohhhhh [03:32] i was thinking about going after firefox bugs. [03:33] ok [03:33] the ability to follow other users can come in really handy... especially in a mentor-mentee relationship. [03:33] grepory: what timezone ar eyou in? [03:33] micahg: CST [03:33] you? [03:33] grepory: exactly [03:34] grepory: CDT :) [03:34] UTC-5? i think [03:34] cool [03:34] micahg, what do you mean? [03:34] ah [03:34] wait [03:34] hggdh: on bugzilla you can select someone to follow their comments [03:35] i.e. receive copies [03:35] every e-mail that BZ e-mails them, you receive. [03:35] heh. Yes. Extremely nice [03:35] yes, Andre followed me for a while when I started there [03:36] worth a LP bug on Launchpad [03:36] this would come really handy when mentoring folks [03:37] * micahg is filing [03:37] * hggdh waits :-) [03:38] bug 414627 [03:39] Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,New] https://launchpad.net/bugs/414627 [03:42] I really want to confirm it :-( [03:42] LP admins told me just to subscribe :) [03:42] * micahg asked about that yesterday [03:42] they must have different polocies [03:42] *policies [03:42] that is not an answer, since you do not know where the monitored person went [03:43] no [03:43] bah I am going to confirm [03:43] not for the bug [03:43] about confirming LP bugs [03:44] don't confirm LP bugs? [03:44] too late [03:44] :-) [03:44] couldn't you subscribe to their feed in an RSS reader? ex. http://feeds.launchpad.net/~micahg/latest-bugs.atom [03:44] are we no qualified to confirm them? :) [03:44] s/no/not/ [03:44] I will let them complain with me. A bug is a bug is a bug [03:44] greg-g yes, this is the point [03:45] on the other hand, it is a different project, so... different rules [03:45] mpontillo: that just shows you which bugs [03:45] not what they saId/did [03:45] hggdh: right [03:47] ah, I see. I suppose a more complete feed would be nice. [03:47] mpontillo: that requires 2 methods for bug watching [03:48] it would be easier to all be in the same system [03:48] even better with a header that you can filter into a mentee folder [03:49] ooh [03:49] I'll add that to the bug request [03:52] yeah, it's a good idea. I guess I just prefer RSS feeds for this kind of thing - the e-mail can get overwhelming and it can be annoying to cover all the corner cases when filtering [03:54] * micahg keeps adding to the meeting agenda list [03:56] mpontillo, it is a different usage: we would be monitoring a, er, trainee on triaging, not just receiving bug notifications [03:56] but I can see this also being done via a RSS [03:57] Now, to sleep. g'night, all y'all [03:57] if it was going to be e-mail, it would be nice to set up an alternate address for easy filtering. so I could send things to mygmailaccount+mentee@gmail.com and be able to filter on that [03:58] night [03:58] mpontillo, good idea. Please add it in the bug [03:58] will do [04:01] bug 414627 updated [04:01] Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,New] https://launchpad.net/bugs/414627 [04:02] night hggdh [04:12] mpontillo: that would be really, really nice. [04:13] that was one problem i had w/ the follow feature of BZ. it was nigh impossible to filter all of the extraneous e-mails in a useful way. [04:13] it's just too simplistic. [04:16] yeah - thinking about it, it'd be a rather large change to launchpad. you probably wouldn't want to rely 100% on the "+" gmail feature, though you could include knowledge of it. so you'd need a general way to register additional e-mail addresses [04:16] if done right, you'd be able to use the alternate email addresses anywhere in launchpad, for whatever you wanted [04:16] well, i think it's just A Big Pain to do anything other than a simplistic CC action when you're following someone. [04:17] which is why BZ's implementation is just that. [04:19] grepory: LP is different in that it already has some logic built into its e-mails [04:19] I like the way Stack Overflow does per-user feeds: they pretty much include everything the user ever does: ex. http://stackoverflow.com/feeds/user/1 -- that's what I was thinking of when I mentioned RSS [04:19] mmmmm... [04:19] now _that_ would be slick. [04:19] instead of following the person, you can just add their feed to your aggregator. [04:20] micahg: i've been really pleased with LP's e-mail handling. very intuitive. [04:27] I would say that the way LP handles email is better than any other bug tracker I've ever used. but I still have a hard time doing filtering. I want to differentiate between bugs I'm working on, bugs I'm subscribed to, packages I'm subscribed to, bugs I'm subscribed to indirectly... [04:28] well [04:28] you could always filter on the X-Launchpad-Bug-Commenters or X-Launchpad-Message-Rationale headers [04:28] that's a start, at least. [04:29] yeah - maybe I've just not spent enough time tweaking the filters... and I use a gmail account so I'm not sure if it can filter on those natively [04:29] let me try [04:29] i use goog too [04:29] I saw a sourcepackage= in the header but the searching was highlighting text in the body - not sure if it got it [04:30] yeah... the filters aren't that robust. [04:30] this is yet another reason why i'm considering going back to fetchmail+procmail. [04:30] indeed. [04:46] does anyone have clean vmware images for 8.04, 9.04 or 9.10? i just found the vmware images for 5, 6, and 7 [05:10] ping grepory [05:20] grepory: ? [05:20] yar [05:20] you're familiar with Firefox, right? [05:20] yeah [05:20] ok bug 414417 [05:20] i like to think so, at least. [05:21] Launchpad bug 414417 in firefox-3.0 "cant update current mozilla browser, current version 3.0.13 / "check for updates" not clickable." [Undecided,New] https://launchpad.net/bugs/414417 [05:21] let's discuss what you want to do to this [05:21] ok [05:22] so they're talking about Help -> Check for updates [05:22] right [05:22] which, if i had to guess, has been disabled, because we want them to update it via aptitude or the update manager [05:22] correct :) [05:23] so this is an invalid bug [05:23] but [05:23] we want to give the user some helpful info [05:23] well [05:23] what is the user trying to do [05:23] oh wait [05:23] heh [05:23] update to 3.0.13 [05:23] which is already installed. [05:23] so they can't be trying to do that [05:23] no [05:24] but that's what it seems like they are trying to do [05:24] ask for clarification? [05:24] here's the piece you might be missing [05:24] firefox just pushed 3.5.2 to users of 3.0.13 on windows [05:24] ahhh [05:25] so, now what do you think? [05:25] well.. i could tell them that they're running the current version of the firefox-3.0 package, which they have installed.. but if they are trying to upgrade to the latest version (3.5.2), then they could install the firefox-3.5 package [05:26] or i could just ask what version they would like to be running [05:26] yes, but they just need help, right [05:26] oh [05:26] ! [05:26] convert to a question? [05:26] Yep :) [05:26] esxactly [05:26] i keep forgetting about that option. [05:26] let me show you a nice page you can reply to the question to [05:26] https://help.ubuntu.com/community/FirefoxNewVersion [05:27] you have the stock response for convert to question? [05:27] yar. [05:27] go for it :) [05:29] great [05:30] now, if you want, you can answer the question [05:30] i think i will! [05:33] woot [05:33] grepory: that was an awesome answer [05:33] great job [05:33] see, easy bug :) [05:34] totes. [05:36] you wanna go find one to triage now? [05:36] sure [05:37] look for the new+unconfirmed bugs, right? [05:37] errr undecided [05:38] yeah or you can go to a package and click new bugs [05:42] there sure are a lot of bugs involving flash. [05:44] well, i guess rather than cherry-picking easy-looking bugs.. i'll just start at the top. [05:44] bug 414532 [05:44] Launchpad bug 414532 in firefox-3.0 "firefox need to reboot" [Undecided,New] https://launchpad.net/bugs/414532 [05:44] grepory: it's ok to cherry pick [05:44] heh. well i wasn't having much luck [05:46] grepory: ok, what do you want to do with that one? [05:47] well.. we don't have enough information to reproduce. [05:47] right...there are a few bugs like this [05:48] so send the needs more info canned response and set it to incomplete? [05:48] well, are there any other similar bugs [05:48] hmmm [05:49] you probably won't find one, so I'll give it to you...bug 413177 [05:49] Launchpad bug 413177 in firefox "firefox tells me to restart my system" [Undecided,Incomplete] https://launchpad.net/bugs/413177 [05:49] still waiting on a response [05:49] maybe i should do a simple search for "firefox restart" [05:49] lag [05:49] that's a good idea [05:49] also, take a look at the ubufox package [05:50] ok [05:50] as that prompts the user to restart firefox [05:50] in teh browser [05:50] not by notification [05:50] but not sure if that's the problem [05:52] hmm... 413177 certainly sounds like the same kind of issue [05:52] okay so the the report in 414532 has ubufox installed [05:52] it would be nice if we knew if 413177 had it installed too [05:54] and judging by a quick search in the ubufox package, it does prompt people for restarts [05:54] so maybe ubufox is updating stuff? or it's a bug w/ ubufox? [06:01] grepory: any ideas [06:01] oops [06:01] missed your correspondence [06:02] ok, so ubufox checks to see if an updated firefox and if so, prompts the user to restart [06:02] if the bug is being prompted in the browser, problem is ubufox [06:04] *nod* [06:04] so really, needs more info [06:05] if the problem is with the notification that firefox has been updated and you should restart your browser (i.e. system notification) then the problem could be elsewhere [06:05] yes [06:05] so, we need to know if the notification is in the browser or a system notification [06:05] * grepory nods [06:06] also, make sure you subscribe so that you know when the user responds [06:06] * grepory nods [06:06] you're doing great [06:07] So respond with something like [06:07] Thanks for your report ... We need more information to continue ... Does the notification to restart Firefox come from Ubuntu via the update manager or is it a message window coming from the browser? [06:07] s/message window/error message? [06:08] it's not an error message [06:08] you know the bar you get when you're asked to save a password [06:08] yeah [06:08] ohhhh! [06:08] that [06:08] yeah [06:08] well, it's like that, except it says please restart firefox or something to that extent [06:08] that's what ubufox presents? [06:08] ok [06:08] yeah [06:09] so ... "Does the notification appear in the Firefox window itself or does it appear to be a notification from the operating system?" [06:09] that sounds better [06:09] s/the operating system/ubuntu .. maybe. [06:10] system tray? [06:10] that works. [06:10] if you want to show a whole response before you post, you can use pastebin.ubuntu.com [06:11] sounds good [06:12] http://pastebin.ubuntu.com/254368/ [06:13] well that rendered awkwardly. [06:14] yeah, that's the way it normally does it [06:14] but it looks good [06:14] cool beans. [06:14] can you subscribe me ask well [06:14] *as [06:14] sure [06:15] done [06:15] ahh.. i like lp so much. [06:17] grepory: great job [06:17] thanks! [06:17] i appreciate the help. [06:18] To wrap the text you can pipe it through par, so whatever |par |pastebinit [06:19] or pastebin could wrap things sensically for me ;) but thanks. just installed it. [06:20] grepory: The problem with askig pastebinit to be 'sensible' is that then it messes up code snippets that should not be wrapped, etc. [06:21] jmarsden: fair enough... fair enough. par is easy. :) [06:22] micahg: okay. i'm being conscripted for some st: voyager and then it's bedtime. we should do this again. [06:23] sure [06:23] later this week? [06:24] surely. i might try to do a couple before then, but definitely.. maybe tuesday or thursday evening.. around the same time. [06:24] * micahg is on most of the day [06:28] nini bugs. [07:44] anyone know how to edit the lp-improvements scripts? [08:01] good morning [08:24] hi... does anyone know how to edit the lp-improvements scripts? === Lutin_ is now known as Lutin === geser_ is now known as geser [14:09] Good morning.... .. === Spee_Der is now known as N1GKE === dholbach_ is now known as dholbach [14:50] Boo [14:51] buu! [15:06] baa? [15:39] hello [15:43] I'm trying to use launchpad greasemonkey scripts. How should canned answers work? === ccooke_ is now known as ccooke [16:23] hi... does anyone know how to edit the lp-improvements scripts? [16:23] mac_v: why would you do that? [16:24] you can edit the responses [16:24] micahg: i want to edit the colors and remove items in the scripts i dont want [16:24] hmm [16:24] how about addon preferences [16:24] i cant find the .js file :( [16:25] the addon prefs , only allow to enable and disable [16:26] well, then enable and disable parts of the scripts [16:26] why would you want to remove responses or tags? [16:27] *they [16:27] i'v got a crazy setup and the colors collide with scriptsand make it unreadable , hence i had edited the scripts accordingly [16:28] micahg: where does an extension if installed via synaptic get installed? [16:28] mac_v ask dpkg :) [16:28] dpkg -L pkgname [16:28] oh ;) [16:29] micahg: hehe , i thought it be easier from the firefox expert ;p [16:29] would be* [16:30] * micahg isn't the expert... === ogasawara_ is now known as ogasawara [18:48] Does apport call gdb? [19:01] apport-retrace does [19:01] apport-retrace -g === brianchidester_ is now known as brianchidester [19:51] hi [20:02] could some one look into this? Bug #413163 , apport removes all attachments , how can we add the crash reports? [20:02] Launchpad bug 413163 in gnome-settings-daemon "gnome-settings-daemon crashed with signal 5 in xkl_process_error()" [Undecided,Confirmed] https://launchpad.net/bugs/413163 [20:04] knonw [20:04] it won't add more dups attachs [20:04] kinda a mist of feature/bug [20:05] BUGabundo: it just removed from the main bug , i still have my crash reports but it is a dup , could i add it there? [20:05] mac_v - apport-unpack /path/to/crash/report . [20:05] then attach the stacktrace [20:05] that doesn't matter though, the stacktrace submitted by apport is useless anyway [20:05] chrisccoulson: so , what can we do? [20:06] i mean i [20:06] hey chrisccoulson. nice to see you [20:06] run gnome-settings-daemon in GDB with the "--sync" and "--no-daemon" options, break on gdk_x_error and get a backtrace that way [20:06] hi BUGabundo [20:07] IMO, apport shouldn't be duping these anyway. even the ones with similar backtraces might be different bugs, due to the asynchronous nature of X [20:07] chrisccoulson: but the crash is random ,happened only once for me :( [20:07] mac_v - i appreciate that :) [20:07] so I guess this is worth a bug on apport... [20:07] but it doesn't make the apport submitted crash reports any more helpful;) [20:08] hehe ;p [20:09] hggdh: AFAIK already is [20:09] mac_v - i wrote quite a long comment on bug 321041 with some instructions for debugging these X error crashes in g-s-d [20:09] Launchpad bug 321041 in gnome-settings-daemon "gnome-settings-daemon crashed with signal 5 in xkl_process_error()" [Medium,Incomplete] https://launchpad.net/bugs/321041 [20:09] and was closed by pitti === micahg1 is now known as micahg [20:10] * mac_v checks [20:10] oh, OK, then, BUGabundo [20:10] but we could re-raise the concerns [20:10] mac_v - it might be worth copying the instructions across to the new bug report (i would do it, but i haven't had a proper look at the new report yet, and I'm about to go and grab some dinner) [20:11] these X errors really are a pain to debug, and they're the cause of many duplicates right now:( [20:11] i'll read through and copy-paste it :) [20:11] mac_v - thanks:) [20:12] FWIW - i've been seeing some similar g-s-d crashes on login too, but i can never catch them at the right moment;) [20:13] mac_v - your string of duplicates has the same trace as the string that i already commented on ;) [20:13] (although that doesn't necessarily mean they're the same error yet) [20:13] yeah , just noticed [20:15] mac_v - it's a lot of effort to undupe / dupe them in to one thread. i'd be tempted to set one thread as invalid and leave a comment pointing to the other one [20:15] the subscribers will all see that then [20:15] (unless someone is offering to merge them all ;)) [20:16] nice idea ;) [20:19] there is karma for the hero [20:28] * micahg has done that before [20:38] micahg: i found the scripts and edited them \o/ === ssam_ is now known as ssam [21:00] I think I found a bug in openoffice.org but wanted to double check before reporting it. ;-) average() and a range of cells in calc is returning something odd for me [21:04] bdmurray, not sure what youu mean, but something like =AVERAGE(A1:A6) is working fine for me [21:07] thekorn_: thanks! it looks like I had some poorly formatted data in my cells [21:09] bdmurray: like numbers as text? [21:10] there was a leading single quote before the number that was not easily visible in the spreadsheet [21:10] yeah [21:10] that's a *feature* [21:11] it forces cells to keep data the way it is [21:12] how's that? this seems quite odd [21:12] no [21:13] bdmurray: it as been like that since works for DOS :) [21:13] every spreadsheet does it === BUGabundo1 is now known as BUGabundo [22:01] bdmurray: did I add too many agenda items to the meeting list? === micahg1 is now known as micahg [22:02] micahg: I don't think so [22:03] ok [22:12] ping hggdh [22:13] pong micahg [22:14] brb -- re-logging in [22:30] hi [22:30] micahg, re-pong [22:30] so, you can follow users now if you are subscribed to the package they are triaging [22:30] I really do not know why I keep trying fglrx :-( [22:31] hggdh: fglrx worked for me for awhile [22:31] so it did for me. Then it only works well to lock my laptop [22:32] micahg, yes, you can follow them if you subscribe to the package. The problems are (1) you follow everybody else; (2) you only follow the user on bugs (not on answers) [22:33] one can also follow an user by subscribing to -bugs. But this is not sane [22:33] what was the question? [22:34] hggdh: no, you can filter who you want to follow into a folder and the rest into the trash [22:34] bdmurray, this was bug... [22:35] bdmurray: bug 414627 [22:35] Launchpad bug 414627 in malone "allow users to select another user to follow/watch" [Undecided,Won't fix] https://launchpad.net/bugs/414627 [22:35] thanks micahg [22:35] micahg, I agree you can filter. The point is you would have to subscribe to -bugs, since you do not know a priori which packages the user is going to work on [22:36] hggdh: well, part of my thing is to get new triagers to focus [22:36] but you're right, it's not good in all cases [22:36] but LP rejected the bug so what can I do [22:37] I think that a starting triager does not know enough to fix on one package. I did wander around, for example [22:37] you could use https://bugs.edge.launchpad.net/~micahg/+commentedbugs?field.searchtext=&orderby=-date_last_updated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&field.has_no [22:37] hggdh: you just did what you said not to do last night :) [22:37] basically watching the user's commented bug reports [22:38] bdmurray: yes, but it's easier if it comes in my e-mail [22:38] bdmurray, indeed, this is something we can use [22:38] granted activity won't show up if they don't comment [22:38] and I can simply see whether or not they did a good job [22:38] there's also an rss feed for that fwiw [22:38] bdmurray: yep, someone else mentioned that [22:38] but again, you just see a summary [22:39] * hggdh looks for it now :-) [22:39] vs what they actually wrote (which is what counts) [22:45] have i reported this in the wrong section ? Bug #404861 should it be in lp bugs? [22:45] Launchpad bug 404861 in launchpad-foundations ""This bug affects me too" needs a ticker" [Undecided,New] https://launchpad.net/bugs/404861 [22:45] mac_v: malone is the bug project [22:46] malone ... hmm... didnt know , [22:46] * mac_v changing === jarlen_ is now known as jarlen [23:55] Are there any GUI applications that I can use to triage bugs, instead of using the command line? [23:55] Flare183: CLI FTW dude ! :) [23:56] BUGabundo: haha I know, just I get kinda disorganized when I've got like 5 tabs on gnome-terminal. [23:56] 5?? [23:56] that's nothing [23:57] at work I manage to have 3 gnome terminals with 6-10 tabs [23:57] connected to several servers heeh [23:57] Yeah, well its different for me.