| drew212 | hi guys, im looking at getting into helping with bugs, but im having truoble with where to start... | 04:52 |
|---|---|---|
| drew212 | i keep meeting dead ends on things to do with bugs... | 04:53 |
| micahg1 | drew212: have you read this yet? https://wiki.ubuntu.com/Bugs/HowToTriage | 04:53 |
| === micahg1 is now known as micahg | ||
| drew212 | yes | 04:54 |
| micahg | ok | 04:54 |
| micahg | well, I would suggest choosing a package you are familiar with to triage | 04:54 |
| drew212 | uhh, im not sure what im familiar with | 04:54 |
| micahg | well | 04:55 |
| micahg | what do you use? | 04:55 |
| drew212 | firefox, pidgin a little bit | 04:55 |
| micahg | ok | 04:55 |
| drew212 | wine, totem | 04:55 |
| micahg | they're all good choices | 04:55 |
| drew212 | how do i go about finding bugs for these packages that i can actually triage? | 04:55 |
| drew212 | how do i know who to send the bug to upstream? | 04:56 |
| micahg | well | 04:56 |
| micahg | first choose a package | 04:56 |
| drew212 | what would be easier? firefox or pidgin? | 04:57 |
| * micahg triages firefox bugs | 04:57 | |
| micahg | but what's easier is up to you | 04:57 |
| drew212 | lets go with firefox for now | 04:57 |
| micahg | not all bugs go upstream | 04:58 |
| micahg | ok | 04:58 |
| micahg | are you using 3.0 or 3.5? | 04:58 |
| drew212 | 3.0 | 04:58 |
| micahg | ok | 04:58 |
| micahg | Let's start with the list of new bugs: https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bugs?search=Search&field.status=New | 04:59 |
| drew212 | ok... | 05:00 |
| micahg | so, choose one and then evaluate the issue | 05:00 |
| * micahg can help | 05:00 | |
| drew212 | https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/252548 | 05:02 |
| ubot4 | Launchpad bug 252548 in update-notifier "Firefox fails to work after an update" [Undecided,New] | 05:02 |
| drew212 | this one seems like an invalid | 05:02 |
| micahg | what makes you say that? | 05:02 |
| drew212 | the problem is he has to restart firefox after an update... | 05:03 |
| drew212 | isn't that a normal thing to do? | 05:03 |
| micahg | normally yes, | 05:04 |
| micahg | but there happens to be a bug open for issues like this | 05:04 |
| micahg | bug 338785 | 05:04 |
| ubot4 | Launchpad bug 338785 in firefox "[MASTER] Updates while firefox is running cause various problems until restart" [Unknown,Confirmed] https://launchpad.net/bugs/338785 | 05:04 |
| drew212 | how did you find that? | 05:05 |
| * micahg knew about it | 05:05 | |
| micahg | but | 05:05 |
| drew212 | so this is a duplicate? | 05:05 |
| micahg | you can search for 'master' bugs in the package | 05:05 |
| micahg | and this should show up | 05:05 |
| micahg | you should probably familiarize yourself with teh master bugs | 05:05 |
| micahg | yes, a dupe is appropriate drew212 | 05:05 |
| drew212 | ok, marking as duplicate | 05:06 |
| micahg | drew212: | 05:06 |
| micahg | one sec | 05:06 |
| drew212 | kk | 05:06 |
| micahg | do you have the response for duplicate bugs? | 05:06 |
| drew212 | response? | 05:07 |
| micahg | yes, have you seen the responses page? | 05:07 |
| micahg | !responses | 05:07 |
| drew212 | nope... lol im a newb | 05:07 |
| ubot4 | response is https://wiki.ubuntu.com/Bugs/Responses | 05:07 |
| micahg | that's a good page to bookmark | 05:07 |
| drew212 | so when marking as a duplicate do i change the staus? | 05:09 |
| micahg | no | 05:09 |
| micahg | first you comment | 05:09 |
| micahg | with the response and then you mark as a dupe | 05:09 |
| micahg | it will hide it in the searches | 05:09 |
| drew212 | cant i comment and mark as dupe at the same time? | 05:10 |
| micahg | no | 05:10 |
| micahg | not at this time | 05:10 |
| micahg | would be a nice feature request if there isn't one already though | 05:10 |
| micahg | it's been requested: bug 174951 | 05:13 |
| ubot4 | Launchpad bug 174951 in malone "Can't comment on bug report while marking it as a duplicate" [Undecided,Confirmed] https://launchpad.net/bugs/174951 | 05:13 |
| micahg | hi hggdh | 05:17 |
| micahg | drew212: you still here? | 05:17 |
| drew212 | yes | 05:20 |
| drew212 | im triaging bugs | 05:20 |
| micahg | ok | 05:21 |
| drew212 | what if i have two bugs that are dupes, which one do i mark as a duplicate of the other? | 05:21 |
| drew212 | Bug #317330 in firefox-3.0 (Ubuntu): “No sound in Firefox 3.0.5” <https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/317330> | 05:21 |
| ubot4 | Launchpad bug 317330 in firefox-3.0 "No sound in Firefox 3.0.5" [Undecided,New] https://launchpad.net/bugs/317330 | 05:21 |
| ubot4 | Launchpad bug 317330 in firefox-3.0 "No sound in Firefox 3.0.5" [Undecided,New] | 05:21 |
| === Hobbsee is now known as Hobbsee_ | ||
| drew212 | Bug #292190 in firefox-3.0 (Ubuntu): “no sound in firefox ( streaming videos or audio-files) ” <https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/292190> | 05:21 |
| ubot4 | Launchpad bug 292190 in firefox-3.0 "no sound in firefox ( streaming videos or audio-files) " [Undecided,New] | 05:21 |
| ubot4 | Launchpad bug 292190 in firefox-3.0 "no sound in firefox ( streaming videos or audio-files) " [Undecided,New] https://launchpad.net/bugs/292190 | 05:21 |
| micahg | drew212: generally whichever one ahs mroe information | 05:22 |
| micahg | i'd mark the newer one a dupe of the older one | 05:23 |
| drew212 | yeah, there are several duplicates of this bug, all affecting 8.10 | 05:24 |
| micahg | then use the response about trying the latest version | 05:24 |
| drew212 | the latest version? | 05:24 |
| drew212 | of ubuntu? | 05:24 |
| micahg | of firefox | 05:24 |
| micahg | there's a response on the responses page for obsolete version | 05:24 |
| drew212 | ahh | 05:24 |
| drew212 | what if the package is marked as firefox, but its not a problem they're having with firefox? lol | 05:28 |
| micahg | bug #? | 05:28 |
| drew212 | #249545 | 05:28 |
| micahg | bug 249545 | 05:28 |
| drew212 | #349545 | 05:29 |
| ubot4 | Launchpad bug 249545 in subdownloader "Unable to download: missing idsubtitlefile(s)" [Undecided,Fix released] https://launchpad.net/bugs/249545 | 05:29 |
| micahg | bug 349545 | 05:29 |
| drew212 | wrong key =D | 05:29 |
| ubot4 | Launchpad bug 349545 in firefox-3.0 "no sound" [Undecided,New] https://launchpad.net/bugs/349545 | 05:29 |
| drew212 | the user is having a problem with his sound, but it is reported as a firefox bug, but he cant get sound anywhere... | 05:29 |
| micahg | well | 05:29 |
| micahg | people will a lot of times report bugs against firefox since that's what's open when they report the bug | 05:29 |
| micahg | you can move it to the appropriate package with a note why | 05:30 |
| drew212 | so how do i change that? wouldn't that be an audio driver problem? | 05:30 |
| drew212 | what would be the proper package? | 05:30 |
| drew212 | well, how would i find the proper package, i dont want to just be told =P | 05:30 |
| micahg | drew212: idk, I think practice is the best way | 05:31 |
| micahg | you get familiar with teh packages | 05:31 |
| drew212 | so which package would be the one for this one? | 05:31 |
| micahg | if you don't know you can just remove the package and add the needs-reassignment tag | 05:31 |
| * micahg is not so good with sound | 05:32 | |
| drew212 | lol | 05:32 |
| micahg | pulseaudio or alsa | 05:32 |
| micahg | dtchen: you around? | 05:32 |
| drew212 | could i list it as both packages, or how do i add the needs-reassignment | 05:34 |
| micahg | no | 05:34 |
| micahg | only one package | 05:34 |
| micahg | or just remove the package and comment not a firefox issue and add the tag | 05:34 |
| micahg | you click the little yellow icon next to the tags | 05:35 |
| === Hobbsee_ is now known as Hobbsee | ||
| micahg | drew212: one more thing | 05:38 |
| drew212 | yes? | 05:38 |
| micahg | if you want a bug/feature implemented, just mark that it affects you | 05:38 |
| drew212 | ok... | 05:39 |
| micahg | and you can subscribe (if they didn't make that automatic) | 05:39 |
| micahg | otherwise, people just get noise saying me too | 05:39 |
| drew212 | what was that one feature of commenting while reporting as duplicate | 05:39 |
| micahg | bug 174951 | 05:39 |
| ubot4 | Launchpad bug 174951 in malone "Can't comment on bug report while marking it as a duplicate" [Undecided,Confirmed] https://launchpad.net/bugs/174951 | 05:39 |
| micahg | I got your comment | 05:40 |
| micahg | drew212: also, there's no need to remove tags when adding | 05:40 |
| micahg | also, you might want to join bugsquad: https://launchpad.net/~bugsquad | 05:41 |
| drew212 | are you watching what im doin? lolz | 05:41 |
| * micahg guesses he should have given you a better line than not a firefox issue :( | 05:41 | |
| micahg | that's my fault | 05:42 |
| drew212 | lol | 05:42 |
| micahg | and I do that too unfortunately | 05:42 |
| drew212 | you do what? | 05:42 |
| micahg | I had the bug open and looked at what you did | 05:42 |
| micahg | jsut comment not a firefox issue | 05:42 |
| micahg | it should really be something like: Thank you for reporting this to Ubuntu. I am removing the Firefox package designation so that this bug can be properly assigned to the proper package. | 05:43 |
| drew212 | can i edit my comment? | 05:43 |
| micahg | nope | 05:43 |
| micahg | you can jsut keep it in mind for the next one :) | 05:43 |
| drew212 | what would you suggest for bug 384128 it doesnt seem like a firefox bug because it is happening outside of firefox, its more of a audio/video issue | 05:45 |
| ubot4 | Launchpad bug 384128 in firefox-3.0 "anything played on full screen (except dvd) is very poor and jerky. Sound quality on everything is very distorted unless played on very low volume" [Undecided,New] https://launchpad.net/bugs/384128 | 05:45 |
| micahg | text says it's an issue in firefox | 05:45 |
| micahg | oh | 05:46 |
| micahg | no it doesn't | 05:46 |
| * micahg read too fast | 05:46 | |
| drew212 | yeah, bbc player, firefox, opera, epiphany | 05:46 |
| micahg | bbc player is a flash app | 05:46 |
| micahg | but | 05:46 |
| micahg | it is in different browsers | 05:46 |
| drew212 | should i remove the firefox package and add needs reassignment? | 05:46 |
| micahg | I'd ask about which graphics card | 05:47 |
| micahg | no | 05:47 |
| micahg | firefox is among the affected packages | 05:47 |
| micahg | but it's probably a graphics driver issue | 05:47 |
| micahg | you can have the user try the latest firefox first though | 05:47 |
| drew212 | could it be an audio problem? seeing as if he has the sound down it works... | 05:48 |
| micahg | well | 05:48 |
| micahg | it's 2 issues most likely | 05:48 |
| micahg | could jsut be the user's hardware isn't supported well | 05:48 |
| micahg | but it's 3 months old | 05:49 |
| drew212 | should i mark as incomplete? as it doesn't contain enough information? | 05:49 |
| micahg | correct | 05:49 |
| micahg | also, the user is using the release kernel according to the bug | 05:49 |
| micahg | current is 2.6.28-15 | 05:49 |
| drew212 | shoot, i hit enter before i was done with my comment =X | 05:50 |
| micahg | ok | 05:50 |
| micahg | BTW, if you click the down arrow next to the task, you can comment and change the status at the same time | 05:51 |
| dtchen | micahg: yes, what's up? | 05:51 |
| micahg | ah..bug 349545 | 05:52 |
| ubot4 | Launchpad bug 349545 in firefox-3.0 "no sound" [Undecided,New] https://launchpad.net/bugs/349545 | 05:52 |
| micahg | what's the best package to reassign to? | 05:52 |
| drew212 | also, bug 361480 | 05:52 |
| ubot4 | Launchpad bug 361480 in firefox-3.0 "i can get no sound on my laptop" [Undecided,New] https://launchpad.net/bugs/361480 | 05:52 |
| micahg | pulseaudio, alsa-base, or something else? | 05:52 |
| dtchen | difficult to say; need output from running http://www.alsa-project.org/alsa-info.sh | 05:53 |
| dtchen | (since the release appears to be 8.10) | 05:53 |
| micahg | so you need that before reassigning? | 05:53 |
| micahg | ok | 05:54 |
| drew212 | well i did my 5 for today =P | 05:55 |
| drew212 | i need to get to bed | 05:55 |
| micahg | ok | 05:55 |
| micahg | thanks drew212 | 05:55 |
| drew212 | no problem =) | 05:55 |
| drew212 | sooner or later ill get around to developing... im transferring for a software engineering degree, but i've only had an introductory programming class... | 05:56 |
| drew212 | im working on learning perl and python though | 05:56 |
| micahg | drew212: any help is appreciated | 05:56 |
| micahg | BTW drew212, you do know software engineering is focused on the process or development, right? | 05:56 |
| micahg | *of | 05:57 |
| drew212 | yes | 05:57 |
| drew212 | i wont be doing much coding... ill have software programmers for that | 05:57 |
| * micahg is a coder :) | 05:58 | |
| micahg | went for a software engineering degree to discover there's not much coding involved... | 05:59 |
| micahg | BTW thanks dtchen | 05:59 |
| drew212 | yeah, i like coding, but i have an engineering mind | 05:59 |
| * micahg would prefer to engineer code :) | 05:59 | |
| drew212 | technically i'll have a computer science degree of engineering, with a certificate in software engineering | 06:00 |
| drew212 | so i can fall back on any job i want... | 06:00 |
| drew212 | university of illinois doesnt have a software engineering degree | 06:00 |
| micahg | UIC or UIUC? | 06:01 |
| micahg | you should join us in #ubuntu-chicago :) | 06:01 |
| drew212 | i already am a member... | 06:02 |
| drew212 | im planning on going to the jam the first weekend in august... | 06:02 |
| micahg | drew212: you mean october? | 06:05 |
| drew212 | err yeah =P | 06:06 |
| drew212 | check out bug 353519 its a feature that is embedded in gmail, not a bug within firefox... | 06:07 |
| ubot4 | Launchpad bug 353519 in firefox-3.0 "sound when send gmail message without text" [Undecided,New] https://launchpad.net/bugs/353519 | 06:07 |
| drew212 | should i mark as invalid and leave him a message saying that it is a feature within gmail, not ubuntu | 06:08 |
| micahg | hold on | 06:09 |
| drew212 | sorry, i got bitten by the tirage bug, pun intended =P | 06:09 |
| * micahg has a similar problem :) | 06:10 | |
| drew212 | when is karma updated? | 06:11 |
| micahg | check out bug 411476 | 06:11 |
| ubot4 | Launchpad bug 411476 in ubuntu-sounds "Firefox 3.5 should not use the ubuntu logout noises as default sounds" [Undecided,New] https://launchpad.net/bugs/411476 | 06:11 |
| micahg | drew212: after midnight local time | 06:11 |
| drew212 | i dont believe this is a feature request though... but yeah... | 06:12 |
| drew212 | i think he is complaining that the warning dialog box even popped up | 06:12 |
| drew212 | micahg: how did you get that link to show firefox bugs so i can do it myself? | 06:22 |
| micahg | drew212: ?? | 06:22 |
| drew212 | you gave me a link to show the bugs related to firefox 3.0 | 06:22 |
| drew212 | i accidently closed out of the window and i cant get it back =D | 06:22 |
| micahg | oh, navigate to the package and on the right side, there is a new bugs link | 06:23 |
| drew212 | got it =) | 06:23 |
| micahg | https://edge.launchpad.net/ubuntu/+source/firefox-3.0 | 06:23 |
| drew212 | is there an easy way to upgrade to firefox 3.5? | 06:27 |
| micahg | ugh | 06:29 |
| drew212 | synaptic? | 06:29 |
| micahg | jsut dealing with the same question in #Ubuntu | 06:29 |
| micahg | yes | 06:29 |
| micahg | but it's not an upgrade | 06:29 |
| drew212 | does it change anything? | 06:29 |
| micahg | it'll install it along side ff3.0 | 06:29 |
| micahg | in karmic the default will switch | 06:30 |
| drew212 | how do i "upgrade" then? lol | 06:30 |
| micahg | https://help.ubuntu.com/community/FirefoxNewVersion | 06:30 |
| drew212 | ok, im frustrated enough to ask and look like a fool... | 06:43 |
| drew212 | how do i convert over to 3.5? i cant get it to run =P | 06:43 |
| micahg | drew212: sudo apt-get install firefox-3.5 | 07:38 |
| === yofel_ is now known as yofel | ||
| === Spookan is now known as [Spooky] | ||
| drew212 | why cant i set a priority of a bug in launchpad? | 14:51 |
| drew212 | nevermind: https://wiki.ubuntu.com/UbuntuBugControl | 14:56 |
| * penguin42 isn't sure whether to file a bug on lighttpd since it seems to be reliant on a different version of automake thanit's builddeps give - but then I'm not sure how that is supposed to work? What should build deps for automake look like | 15:10 | |
| * penguin42 drops a pin | 15:54 | |
| micahg | penguin42: it's normally quiet sat night-sunday | 15:55 |
| penguin42 | nod | 15:56 |
| penguin42 | that's because you're all in the wrong timezone :-) | 15:56 |
| * micahg is in CDT :P | 15:59 | |
| micahg | but that's not why | 15:59 |
| micahg | we're all over the world | 16:02 |
| penguin42 | nod, of course | 16:04 |
| hggdh | micahg: pong (delayed, ys, but there) | 16:23 |
| === yofel_ is now known as yofel | ||
| micahg | hi hggdh | 16:25 |
| micahg | I think that was about EEEBotu on Friday :) | 16:26 |
| penguin42 | https://bugs.launchpad.net/+source/lighttpd/+bug/428886 is the follow up to my lighttpd question from before | 16:31 |
| ubot4 | Launchpad bug 428886 in lighttpd "[Karmic] lighttpd trying to use automake-1.10 with non-specific builddep" [Undecided,New] | 16:31 |
| hggdh | micahg: eeebotu was indeed down, we had a power out situation here for some hours | 16:36 |
| drew212 | soo many duplicates of one bug =X | 20:24 |
| drew212 | search is a powerful feature... | 20:24 |
| ftherese | bug in gigolo | 20:58 |
| ftherese | if it is unable to auto-connect to a network share, it creates a stack of error messages for every failed attempt it automatically made | 20:59 |
| ftherese | if it is unable to auto-connect to a network share, it creates a stack of error messages for every failed attempt it automatically made | 20:59 |
| ftherese | even when the share becomes available again, the stack of error messages must still be clicked through... | 21:02 |
| micahg | ftherese: please file a bug: ubuntu-bug gigolo | 21:26 |
| laz0r | hi, I just accidently changed bugs status on launchpad, and now I can't change it back! | 21:34 |
| laz0r | https://bugs.launchpad.net/ubuntu/+source/e2fsprogs/+bug/427822 | 21:34 |
| ubot4 | Launchpad bug 427822 in e2fsprogs "fsck says last write time in future" [Critical,Fix committed] | 21:34 |
| laz0r | this one, i changed from triaged to fix commited in one of the status fields | 21:35 |
| laz0r | I didn' mean to, I just wanted to know what triaged means, and suddenly the status was changed | 21:35 |
| micahg | laz0r: I changed it back | 21:45 |
| micahg | !status | laz0r | 21:45 |
| ubot4 | Factoid 'status' not found | 21:45 |
| micahg | laz0r: https://wiki.ubuntu.com/Bugs/Status | 21:45 |
| laz0r | micahg: thanks | 22:25 |
| AnAnt | Hello, who should I subscribe to LP 429071 ? And should I set its status to triaged ? | 22:35 |
| ubot4 | Launchpad bug 429071 in sl-modem "Bashim is DKMS script" [Undecided,New] https://launchpad.net/bugs/429071 | 22:35 |
| AnAnt | note, I've attached a debdiff to fix that bug | 22:35 |
| === BUGabundo1 is now known as BUGabundo | ||
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