[04:52] <drew212> hi guys, im looking at getting into helping with bugs, but im having truoble with where to start...
[04:53] <drew212> i keep meeting dead ends on things to do with bugs...
[04:53] <micahg1> drew212: have you read this yet? https://wiki.ubuntu.com/Bugs/HowToTriage
[04:54] <drew212> yes
[04:54] <micahg> ok
[04:54] <micahg> well, I would suggest choosing a package you are familiar with to triage
[04:54] <drew212> uhh, im not sure what im familiar with
[04:55] <micahg> well
[04:55] <micahg> what do you use?
[04:55] <drew212> firefox, pidgin a little bit
[04:55] <micahg> ok
[04:55] <drew212> wine, totem
[04:55] <micahg> they're all good choices
[04:55] <drew212> how do i go about finding bugs for these packages that i can actually triage?
[04:56] <drew212> how do i know who to send the bug to upstream?
[04:56] <micahg> well
[04:56] <micahg> first choose a package
[04:57] <drew212> what would be easier? firefox or pidgin?
[04:57]  * micahg triages firefox bugs
[04:57] <micahg> but what's easier is up to you
[04:57] <drew212> lets go with firefox for now
[04:58] <micahg> not all bugs go upstream
[04:58] <micahg> ok
[04:58] <micahg> are you using 3.0 or 3.5?
[04:58] <drew212> 3.0
[04:58] <micahg> ok
[04:59] <micahg> Let's start with the list of new bugs: https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bugs?search=Search&field.status=New
[05:00] <drew212> ok...
[05:00] <micahg> so, choose one and then evaluate the issue
[05:00]  * micahg can help
[05:02] <drew212> https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/252548
[05:02] <ubot4> Launchpad bug 252548 in update-notifier "Firefox fails to work after an update" [Undecided,New]
[05:02] <drew212> this one seems like an invalid
[05:02] <micahg> what makes you say that?
[05:03] <drew212> the problem is he has to restart firefox after an update...
[05:03] <drew212> isn't that a normal thing to do?
[05:04] <micahg> normally yes,
[05:04] <micahg> but there happens to be a bug open for issues like this
[05:04] <micahg> bug 338785
[05:04] <ubot4> Launchpad bug 338785 in firefox "[MASTER] Updates while firefox is running cause various problems until restart" [Unknown,Confirmed] https://launchpad.net/bugs/338785
[05:05] <drew212> how did you find that?
[05:05]  * micahg knew about it
[05:05] <micahg> but
[05:05] <drew212> so this is a duplicate?
[05:05] <micahg> you can search for 'master' bugs in the package
[05:05] <micahg> and this should show up
[05:05] <micahg> you should probably familiarize yourself with teh master bugs
[05:05] <micahg> yes, a dupe is appropriate drew212
[05:06] <drew212> ok, marking as duplicate
[05:06] <micahg> drew212:
[05:06] <micahg> one sec
[05:06] <drew212> kk
[05:06] <micahg> do you have the response for duplicate bugs?
[05:07] <drew212> response?
[05:07] <micahg> yes, have you seen the responses page?
[05:07] <micahg> !responses
[05:07] <drew212> nope... lol im a newb
[05:07] <ubot4> response is https://wiki.ubuntu.com/Bugs/Responses
[05:07] <micahg> that's a good page to bookmark
[05:09] <drew212> so when marking as a duplicate do i change the staus?
[05:09] <micahg> no
[05:09] <micahg> first you comment
[05:09] <micahg> with the response and then you mark as a dupe
[05:09] <micahg> it will hide it in the searches
[05:10] <drew212> cant i comment and mark as dupe at the same time?
[05:10] <micahg> no
[05:10] <micahg> not at this time
[05:10] <micahg> would be a nice feature request if there isn't one already though
[05:13] <micahg> it's been requested: bug 174951
[05:13] <ubot4> Launchpad bug 174951 in malone "Can't comment on bug report while marking it as a duplicate" [Undecided,Confirmed] https://launchpad.net/bugs/174951
[05:17] <micahg> hi hggdh
[05:17] <micahg> drew212: you still here?
[05:20] <drew212> yes
[05:20] <drew212> im triaging bugs
[05:21] <micahg> ok
[05:21] <drew212> what if i have two bugs that are dupes, which one do i mark as a duplicate of the other?
[05:21] <drew212> Bug #317330 in firefox-3.0 (Ubuntu): “No sound in Firefox 3.0.5” <https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/317330>
[05:21] <ubot4> Launchpad bug 317330 in firefox-3.0 "No sound in Firefox 3.0.5" [Undecided,New] https://launchpad.net/bugs/317330
[05:21] <ubot4> Launchpad bug 317330 in firefox-3.0 "No sound in Firefox 3.0.5" [Undecided,New]
[05:21] <drew212> Bug #292190 in firefox-3.0 (Ubuntu): “no sound in firefox ( streaming videos or audio-files) ” <https://bugs.edge.launchpad.net/ubuntu/+source/firefox-3.0/+bug/292190>
[05:21] <ubot4> Launchpad bug 292190 in firefox-3.0 "no sound in firefox  ( streaming videos or audio-files) " [Undecided,New]
[05:21] <ubot4> Launchpad bug 292190 in firefox-3.0 "no sound in firefox  ( streaming videos or audio-files) " [Undecided,New] https://launchpad.net/bugs/292190
[05:22] <micahg> drew212: generally whichever one ahs mroe information
[05:23] <micahg> i'd mark the newer one a dupe of the older one
[05:24] <drew212> yeah, there are several duplicates of this bug, all affecting 8.10
[05:24] <micahg> then use the response about trying the latest version
[05:24] <drew212> the latest version?
[05:24] <drew212> of ubuntu?
[05:24] <micahg> of firefox
[05:24] <micahg> there's a response on the responses page for obsolete version
[05:24] <drew212> ahh
[05:28] <drew212> what if the package is marked as firefox, but its not a problem they're having with firefox? lol
[05:28] <micahg> bug #?
[05:28] <drew212> #249545
[05:28] <micahg> bug 249545
[05:29] <drew212> #349545
[05:29] <ubot4> Launchpad bug 249545 in subdownloader "Unable to download: missing idsubtitlefile(s)" [Undecided,Fix released] https://launchpad.net/bugs/249545
[05:29] <micahg> bug 349545
[05:29] <drew212> wrong key =D
[05:29] <ubot4> Launchpad bug 349545 in firefox-3.0 "no sound" [Undecided,New] https://launchpad.net/bugs/349545
[05:29] <drew212> the user is having a problem with his sound, but it is reported as a firefox bug, but he cant get sound anywhere...
[05:29] <micahg> well
[05:29] <micahg> people will a lot of times report bugs against firefox since that's what's open when they report the bug
[05:30] <micahg> you can move it to the appropriate package with a note why
[05:30] <drew212> so how do i change that? wouldn't that be an audio driver problem?
[05:30] <drew212> what would be the proper package?
[05:30] <drew212> well, how would i find the proper package, i dont want to just be told =P
[05:31] <micahg> drew212: idk, I think practice is the best way
[05:31] <micahg> you get familiar with teh packages
[05:31] <drew212> so which package would be the one for this one?
[05:31] <micahg> if you don't know you can just remove the package and add the needs-reassignment tag
[05:32]  * micahg is not so good with sound
[05:32] <drew212> lol
[05:32] <micahg> pulseaudio or alsa
[05:32] <micahg> dtchen: you around?
[05:34] <drew212> could i list it as both packages, or how do i add the needs-reassignment
[05:34] <micahg> no
[05:34] <micahg> only one package
[05:34] <micahg> or just remove the package and comment not a firefox issue and add the tag
[05:35] <micahg> you click the little yellow icon next to the tags
[05:38] <micahg> drew212: one more thing
[05:38] <drew212> yes?
[05:38] <micahg> if you want a bug/feature implemented, just mark that it affects you
[05:39] <drew212> ok...
[05:39] <micahg> and you can subscribe (if they didn't make that automatic)
[05:39] <micahg> otherwise, people just get noise saying me too
[05:39] <drew212> what was that one feature of commenting while reporting as duplicate
[05:39] <micahg> bug 174951
[05:39] <ubot4> Launchpad bug 174951 in malone "Can't comment on bug report while marking it as a duplicate" [Undecided,Confirmed] https://launchpad.net/bugs/174951
[05:40] <micahg> I got your comment
[05:40] <micahg> drew212: also, there's no need to remove tags when adding
[05:41] <micahg> also, you might want to join bugsquad: https://launchpad.net/~bugsquad
[05:41] <drew212> are you watching what im doin? lolz
[05:41]  * micahg guesses he should have given you a better line than not a firefox issue :(
[05:42] <micahg> that's my fault
[05:42] <drew212> lol
[05:42] <micahg> and I do that too unfortunately
[05:42] <drew212> you do what?
[05:42] <micahg> I had the bug open and looked at what you did
[05:42] <micahg> jsut comment not a firefox issue
[05:43] <micahg> it should really be something like: Thank you for reporting this to Ubuntu.   I am removing the Firefox package designation so that this bug can be properly assigned to the proper package.
[05:43] <drew212> can i edit my comment?
[05:43] <micahg> nope
[05:43] <micahg> you can jsut keep it in mind for the next one :)
[05:45] <drew212> what would you suggest for bug 384128 it doesnt seem like a firefox bug because it is happening outside of firefox, its more of a audio/video issue
[05:45] <ubot4> Launchpad bug 384128 in firefox-3.0 "anything played on full screen (except dvd) is very poor and jerky. Sound quality on everything is very distorted unless played on very low volume" [Undecided,New] https://launchpad.net/bugs/384128
[05:45] <micahg> text says it's an issue in firefox
[05:46] <micahg> oh
[05:46] <micahg> no it doesn't
[05:46]  * micahg read too fast
[05:46] <drew212> yeah, bbc player, firefox, opera, epiphany
[05:46] <micahg> bbc player is a flash app
[05:46] <micahg> but
[05:46] <micahg> it is in different browsers
[05:46] <drew212> should i remove the firefox package and add needs reassignment?
[05:47] <micahg> I'd ask about which graphics card
[05:47] <micahg> no
[05:47] <micahg> firefox is among the affected packages
[05:47] <micahg> but it's probably a graphics driver issue
[05:47] <micahg> you can have the user try the latest firefox first though
[05:48] <drew212> could it be an audio problem? seeing as if he has the sound down it works...
[05:48] <micahg> well
[05:48] <micahg> it's 2 issues most likely
[05:48] <micahg> could jsut be the user's hardware isn't supported well
[05:49] <micahg> but it's 3 months old
[05:49] <drew212> should i mark as incomplete? as it doesn't contain enough information?
[05:49] <micahg> correct
[05:49] <micahg> also, the user is using the release kernel according to the bug
[05:49] <micahg> current is 2.6.28-15
[05:50] <drew212> shoot, i hit enter before i was done with my comment =X
[05:50] <micahg> ok
[05:51] <micahg> BTW, if you click the down arrow next to the task, you can comment and change the status at the same time
[05:51] <dtchen> micahg: yes, what's up?
[05:52] <micahg> ah..bug 349545
[05:52] <ubot4> Launchpad bug 349545 in firefox-3.0 "no sound" [Undecided,New] https://launchpad.net/bugs/349545
[05:52] <micahg> what's the best package to reassign to?
[05:52] <drew212> also, bug 361480
[05:52] <ubot4> Launchpad bug 361480 in firefox-3.0 "i can get no sound on my laptop" [Undecided,New] https://launchpad.net/bugs/361480
[05:52] <micahg> pulseaudio, alsa-base, or something else?
[05:53] <dtchen> difficult to say; need output from running http://www.alsa-project.org/alsa-info.sh
[05:53] <dtchen> (since the release appears to be 8.10)
[05:53] <micahg> so you need that before reassigning?
[05:54] <micahg> ok
[05:55] <drew212> well i did my 5 for today =P
[05:55] <drew212> i need to get to bed
[05:55] <micahg> ok
[05:55] <micahg> thanks drew212
[05:55] <drew212> no problem =)
[05:56] <drew212> sooner or later ill get around to developing... im transferring for a software engineering degree, but i've only had an introductory programming class...
[05:56] <drew212> im working on learning perl and python though
[05:56] <micahg> drew212: any help is appreciated
[05:56] <micahg> BTW drew212, you do know software engineering is focused on the process or development, right?
[05:57] <micahg> *of
[05:57] <drew212> yes
[05:57] <drew212> i wont be doing much coding... ill have software programmers for that
[05:58]  * micahg is a coder :)
[05:59] <micahg> went for a software engineering degree to discover there's not much coding involved...
[05:59] <micahg> BTW thanks dtchen
[05:59] <drew212> yeah, i like coding, but i have an engineering mind
[05:59]  * micahg would prefer to engineer code :)
[06:00] <drew212> technically i'll have a computer science degree of engineering, with a certificate in software engineering
[06:00] <drew212> so i can fall back on any job i want...
[06:00] <drew212> university of illinois doesnt have a software engineering degree
[06:01] <micahg> UIC or UIUC?
[06:01] <micahg> you should join us in #ubuntu-chicago :)
[06:02] <drew212> i already am a member...
[06:02] <drew212> im planning on going to the jam the first weekend in august...
[06:05] <micahg> drew212: you mean october?
[06:06] <drew212> err yeah =P
[06:07] <drew212> check out bug 353519 its a feature that is embedded in gmail, not a bug within firefox...
[06:07] <ubot4> Launchpad bug 353519 in firefox-3.0 "sound when send gmail message without text" [Undecided,New] https://launchpad.net/bugs/353519
[06:08] <drew212> should i mark as invalid and leave him a message saying that it is a feature within gmail, not ubuntu
[06:09] <micahg> hold on
[06:09] <drew212> sorry, i got bitten by the tirage bug, pun intended =P
[06:10]  * micahg has a similar problem :)
[06:11] <drew212> when is karma updated?
[06:11] <micahg> check out bug 411476
[06:11] <ubot4> Launchpad bug 411476 in ubuntu-sounds "Firefox 3.5 should not use the ubuntu logout noises as default sounds" [Undecided,New] https://launchpad.net/bugs/411476
[06:11] <micahg> drew212: after midnight local time
[06:12] <drew212> i dont believe this is a feature request though... but yeah...
[06:12] <drew212> i think he is complaining that the warning dialog box even popped up
[06:22] <drew212> micahg: how did you get that link to show firefox bugs so i can do it myself?
[06:22] <micahg> drew212: ??
[06:22] <drew212> you gave me a link to show the bugs related to firefox 3.0
[06:22] <drew212> i accidently closed out of the window and i cant get it back =D
[06:23] <micahg> oh, navigate to the package and on the right side, there is a new bugs link
[06:23] <drew212> got it =)
[06:23] <micahg> https://edge.launchpad.net/ubuntu/+source/firefox-3.0
[06:27] <drew212> is there an easy way to upgrade to firefox 3.5?
[06:29] <micahg> ugh
[06:29] <drew212> synaptic?
[06:29] <micahg> jsut dealing with the same question in #Ubuntu
[06:29] <micahg> yes
[06:29] <micahg> but it's not an upgrade
[06:29] <drew212> does it change anything?
[06:29] <micahg> it'll install it along side ff3.0
[06:30] <micahg> in karmic the default will switch
[06:30] <drew212> how do i "upgrade" then? lol
[06:30] <micahg> https://help.ubuntu.com/community/FirefoxNewVersion
[06:43] <drew212> ok, im frustrated enough to ask and look like a fool...
[06:43] <drew212> how do i convert over to 3.5? i cant get it to run =P
[07:38] <micahg> drew212: sudo apt-get install firefox-3.5
[14:51] <drew212> why cant i set a priority of a bug in launchpad?
[14:56] <drew212> nevermind: https://wiki.ubuntu.com/UbuntuBugControl
[15:10]  * penguin42 isn't sure whether to file a bug on lighttpd since it seems to be reliant on a different version of automake thanit's builddeps give - but then I'm not sure how that is supposed to work? What should build deps for automake look like
[15:54]  * penguin42 drops a pin
[15:55] <micahg> penguin42: it's normally quiet sat night-sunday
[15:56] <penguin42> nod
[15:56] <penguin42> that's because you're all in the wrong timezone :-)
[15:59]  * micahg is in CDT :P
[15:59] <micahg> but that's not why
[16:02] <micahg> we're all over the world
[16:04] <penguin42> nod, of course
[16:23] <hggdh> micahg: pong (delayed, ys, but there)
[16:25] <micahg> hi hggdh
[16:26] <micahg> I think that was about EEEBotu on Friday :)
[16:31] <penguin42> https://bugs.launchpad.net/+source/lighttpd/+bug/428886 is the follow up to my lighttpd question from before
[16:31] <ubot4> Launchpad bug 428886 in lighttpd "[Karmic] lighttpd trying to use automake-1.10 with non-specific builddep" [Undecided,New]
[16:36] <hggdh> micahg: eeebotu was indeed down, we had a power out situation here for some hours
[20:24] <drew212> soo many duplicates of one bug =X
[20:24] <drew212> search is a powerful feature...
[20:58] <ftherese> bug in gigolo
[20:59] <ftherese> if it is unable to auto-connect to a network share, it creates a stack of error messages for every failed attempt it automatically made
[20:59] <ftherese> if it is unable to auto-connect to a network share, it creates a stack of error messages for every failed attempt it automatically made
[21:02] <ftherese> even when the share becomes available again, the stack of error messages must still be clicked through...
[21:26] <micahg> ftherese: please file a bug: ubuntu-bug gigolo
[21:34] <laz0r> hi, I just accidently changed bugs status on launchpad, and now I can't change it back!
[21:34] <laz0r> https://bugs.launchpad.net/ubuntu/+source/e2fsprogs/+bug/427822
[21:34] <ubot4> Launchpad bug 427822 in e2fsprogs "fsck says last write time in future" [Critical,Fix committed]
[21:35] <laz0r> this one, i changed from triaged to fix commited in one of the status fields
[21:35] <laz0r> I didn' mean to, I just wanted to know what triaged means, and suddenly the status was changed
[21:45] <micahg> laz0r: I changed it back
[21:45] <micahg> !status | laz0r
[21:45] <ubot4> Factoid 'status' not found
[21:45] <micahg> laz0r: https://wiki.ubuntu.com/Bugs/Status
[22:25] <laz0r> micahg: thanks
[22:35] <AnAnt> Hello, who should I subscribe to  LP 429071 ? And should I set its status to triaged ?
[22:35] <ubot4> Launchpad bug 429071 in sl-modem "Bashim is DKMS script" [Undecided,New] https://launchpad.net/bugs/429071
[22:35] <AnAnt> note, I've attached a debdiff to fix that bug