| chrisccoulson | heh, i got my girlfriend to submit her first crash report on LP a few days ago. pedro looked at it today, and added the stock request for a valgrind log. When she checked her e-mail and saw the word "valgrind", and just deleted the e-mail and asked me to sort it out instead! | 00:03 |
|---|---|---|
| chrisccoulson | didn't even bother clicking on the link | 00:03 |
| hggdh | heh | 00:29 |
| bcurtiswx | ? | 00:36 |
| === yofel_ is now known as yofel | ||
| Vantrax | This could be a problem guys: https://bugs.launchpad.net/ubuntu/+source/gtk2-engines-murrine/+bug/345410 | 02:03 |
| ubot4 | Launchpad bug 345410 in human-theme "Human Theme needs some changes for murrine 0.9x" [Medium,Fix released] | 02:03 |
| Vantrax | Look a the last entry | 02:03 |
| Vantrax | Nice way to send out spam to people | 02:03 |
| micahg | Vantrax: probably a spambot | 02:09 |
| micahg | it might not have even come from the user in question | 02:10 |
| hggdh | or Andrea got owned | 02:10 |
| hggdh | ;-) | 02:10 |
| micahg | hggdh: some windowz malware will scan an address book and randomly set the sender and recipient | 02:10 |
| hggdh | sounds like a spambot indeed, only some bugs got spammed | 02:11 |
| hggdh | micahg: I know. But the only way to spam LP via email is if you are subscribed to it, otherwise you do not get email | 02:11 |
| hggdh | "subscribed to a bug", I mean | 02:12 |
| micahg | ah | 02:12 |
| micahg | indeed | 02:12 |
| Vantrax | or subscribed to a team that is subscribed to all bugs related to a product, such as artwork, desktop, testing etc | 02:15 |
| Vantrax | which a fair few are | 02:15 |
| hggdh | ooooooh, ghostscript is using 3G of memory here... | 02:16 |
| hggdh | damn, and one full CPU | 02:18 |
| hggdh | Vantrax: yes, but Andrea has some other bugs that did not get spammed | 02:20 |
| Vantrax | not saying it was her... just saying there should be an attempt made to ensure that doesnt become a problem | 02:22 |
| Vantrax | look at the amount of bots that work against wordpress. | 02:22 |
| hggdh | him, not her. Andrea is a male name in Italian | 02:24 |
| hggdh | I am not sure what could be done. If you have a good option, please go ahead and open a bug against LP on it | 02:26 |
| hggdh | for example, I thought of requiring gpg keys, but this would... require gpg keys, and we cannot require it of everybody] | 02:27 |
| === user__ is now known as Kubuntiac | ||
| Kubuntiac | Trying to figure out what to file a bug on, and wondering if anyone here could help... | 03:09 |
| Kubuntiac | Specifically that Kubuntu has no boot splash | 03:09 |
| Kubuntiac | Apparently because we don't even use xsplash *or* ksplashx yet | 03:09 |
| Kubuntiac | despite feature and artwork freeze passing | 03:10 |
| Kubuntiac | any ideas anyone? | 03:10 |
| micahg | maybe ask in #kubuntu? | 03:11 |
| Kubuntiac | OK. The wiki suggested I ask here. :) | 03:11 |
| Kubuntiac | I'll try that | 03:11 |
| micahg | offhand, I would say against the kubuntu project | 03:11 |
| Kubuntiac | thx | 03:12 |
| bullgard4 | During booting I obtain the message: "T43 login: render error detected, EIR: 0x00000010; page table error; PGTBL_ER: 0x000000100; [drm:915_handle_error] *ERROR* EIR stuck: 0x00000010, masking." What project or DEB program package to associate to this error in Launchpad? (The DEB program package »linux« is not installed on this computer.) | 06:34 |
| YoBoY | hi | 06:43 |
| bullgard4 | What does 'KMS' stand for in "KMS error message while initializing modesetting (during boot and resume)" (Launchpad bug# 404064) | 07:08 |
| micahg | bullgard4: Kernel Mode Setting | 07:13 |
| micahg | (I think) | 07:13 |
| bullgard4 | micahg: Thank you for your help. | 07:23 |
| micahg | np | 07:23 |
| === micahg1 is now known as micahg | ||
| === porthose is now known as porthose|afk | ||
| thekorn | hello bugsquad, | 09:12 |
| Smurphy | Anyone in here can boot karmic on a mac-mini ??? I can't ... ;} with latest kernel | 10:13 |
| Smurphy | And- as I can't boot up - I can' t also report a bug - as I don't know where on the *&^$& WEbpage I actually can report a bug . It always redirects me to the page to use the internal builtin Bug reporting mechanism ... | 10:13 |
| Smurphy | Chicken and Egg - that is ... | 10:13 |
| === doko__ is now known as doko | ||
| slacker_nl | Smurphy: add ?no_redirect to the filebug link | 11:56 |
| Smurphy | slacker_nl: Yep... | 11:57 |
| arielCo | hello everyone: I'm running ubuntu-bug with a crash file that is not located in /var/crash but in my home directory. I can read it fine, but ubuntu-bug (apport?) complains "Invalid problem report. No such file or directory". Huh? | 12:17 |
| Smurphy | I can't even boot into Ubuntu 9.10 ... | 12:17 |
| === porthose|afk is now known as porthose | ||
| arielCo | join #apport | 13:00 |
| Smurphy | arielCo: What do you do - if you can't use apport ??? E.g. the computer does not even boot up ? | 13:02 |
| arielCo | yup, I'm on a liveCD because a botched upgrade to Karmic damaged my libc6. I tried to create a bug with "sudo ubuntu-bug /mnt/var/crash/libc.6.crash", but it complains "Invalid bug report. No such file or directory" | 13:03 |
| arielCo | apparently I have to chroot to the original installation for apport to work | 13:04 |
| Smurphy | arielCo: That is possible. However, juts copy over the libc6 from you live-cd to the harddisk. Should work then. | 13:07 |
| arielCo | Smurphy: ok, save me a minute or two: how do I list package contents so I know what to copy? | 13:08 |
| Smurphy | arielCo: If the libc6 is broken, just mount your root partition under /mnt, then go to /lib and check what version of libc6 you ave there. Copy it over: cp libc6.so /mnt/lib/ | 13:09 |
| arielCo | Smurphy: just that one file? | 13:09 |
| Smurphy | arielCo: Should do the trick. It's just that the libc6 is the main library everything is linked with. If that ones corrupt, nothing works. | 13:10 |
| Smurphy | If it's the only broken one - yes. Just that one. | 13:10 |
| arielCo | Smurphy: It worked! I actually did: "dpkg -L libc6 | grep ^/lib | while read f; do sudo cp -f $f /media/disk/$f; done" :) | 13:13 |
| Smurphy | arielCo: :) Cool. | 13:15 |
| Smurphy | Usually - if you are able to go to a console of a system, you're fine. the oinly thing that prevents you to reach the console usually are the kernel or the libc. Once you're in, it's a piece of cake. | 13:16 |
| Smurphy | My problem is - that the kernel starts booting, then disables the screen, and then nothing. As the 2.6.3x kernel does not seem to support my WiFi Card, I can;t even login remote :( | 13:16 |
| * Smurphy will go back to 8.10 - that was the absolute best Ubuntu/KUbuntu in the last years. | 13:17 | |
| arielCo | Smurphy: apport-collect needs python-launchpadlib. When I tried to install it, aptitude suggests to install libc6-i686, libc6-dev, libc-dev-bin and configure libc6 ("partially installed / broken"). How do I prevent apt[itude] from performing these pending actions and fixes? | 13:29 |
| arielCo | Smurphy: I don' t want to fix it before I collect enough data for analysis | 13:30 |
| arielCo | Smurphy: brb (shower) | 13:33 |
| === Lup is now known as Lupine | ||
| Smurphy | arielCo: Just fix it ... | 13:37 |
| Maescool | hi, just upgraded to karmic, now the new bootsplash, doesn't work and grub2 is not installed? | 15:25 |
| Maescool | i installed grub2 | 15:25 |
| Maescool | what next to have the new bootsplash? | 15:25 |
| bddebian | Boo | 15:25 |
| Smurphy | Maescool: I'd like it to boot alltogether ;) | 15:26 |
| thekorn | hey bddebian | 15:26 |
| bddebian | Hi thekorn | 15:27 |
| Maescool | Smurphy: yeah.. | 15:27 |
| thekorn | Maescool: not sure what you mean, but maybe the people in #ubuntu+1 can help you | 15:28 |
| Maescool | thekorn: i'll go and ask :) | 15:39 |
| === Pici is now known as Guest99641 | ||
| === ianto is now known as Guest78425 | ||
| === Guest99641 is now known as Pici | ||
| === txwikinger2 is now known as txwikinger_work | ||
| === jmarsden_ is now known as jmarsden | ||
| === kmdm is now known as Guest66260 | ||
| === fddfoo is now known as fdd | ||
| jester7 | hey guys. i think i need to file a bug on DNS name resolution in karmic, but am not sure how to go about it | 17:59 |
| jester7 | i don't really know what package it would be | 17:59 |
| hggdh | oh, another fire & forget | 18:29 |
| === jjesse_ is now known as jjesse | ||
| === Guest78425 is now known as ianto | ||
| Pres-Gas1 | Anyone up on bug 442197? I have a Dell Latitude 2100 that is having the same issues. | 19:18 |
| ubot4 | Launchpad bug 442197 in xserver-xorg-video-intel "Issues with the xserver-xorg-video-intel[?] on an Intel Mobile 945GME." [Undecided,Confirmed] https://launchpad.net/bugs/442197 | 19:18 |
| Pres-Gas1 | whoops, rebooting...brb | 19:21 |
| BUGabundo | howdy everyone | 20:03 |
| ubuntujenkins | hello | 20:03 |
| joumetal | hello | 20:04 |
| bdmurray | hi | 20:04 |
| thekorn | ahoi | 20:05 |
| BUGabundo | hey so many ppl awake | 20:06 |
| * BUGabundo waves back | 20:06 | |
| BUGabundo | o/ | 20:06 |
| micahg | \o | 20:07 |
| BUGabundo | o\ | 20:08 |
| BUGabundo | guys joaopinto will be applying for ubuntu membership in an hour. if anyone wants to go leave a testimonial on his profile, do it now https://wiki.ubuntu.com/JoaoPinto | 20:24 |
| * BUGabundo ducks | 20:24 | |
| BUGabundo | guess no one cares :( | 20:30 |
| Pici | BUGabundo: This isn't really the channel for that, if joaopinto wants someone to leave a testimonial they should ask for it themselves. | 20:32 |
| BUGabundo | :\ | 20:32 |
| === jjesse_ is now known as jjesse | ||
| sandberg_ | Anyone here that knows anything about policykit and dbus? | 21:00 |
| pedro_ | sandberg_, try asking on #ubuntu-devel | 21:01 |
| sandberg_ | pedro_: Maybe I should, its really related to a bug report though. Bug #439552 to be specific. | 21:02 |
| ubot4 | Launchpad bug 439552 in policykit-1 "Policykit authentication dialog not responsive to clicks on the 'Authenticate' button" [Undecided,New] https://launchpad.net/bugs/439552 | 21:02 |
| === sandberg_ is now known as sandberg | ||
| Laibsch | hi | 21:15 |
| * Laibsch is looking for somebody to please verify and confirm bug 252103 | 21:16 | |
| ubot4 | Launchpad bug 252103 in pidgin ""New instant message" dialog should strip space at the end of a Jabber address if present" [Undecided,New] https://launchpad.net/bugs/252103 | 21:16 |
| hggdh | darn! I just moved to quassel... | 21:19 |
| hggdh | but it is easy to confirm, the debug output shows it | 21:20 |
| hggdh | Laibsch: done | 21:21 |
| Laibsch | hggdh: thanks | 21:21 |
| hggdh | welcome | 21:21 |
| === micahg1 is now known as micahg | ||
| Laibsch | hggdh: did you actually test or just confirm based on the information I provided? | 21:23 |
| hggdh | I confirmed based on the debug output. It is visible there | 21:23 |
| hggdh | Laibsch: ^^ | 21:24 |
| Laibsch | Hehe | 21:24 |
| Laibsch | Japanese smileys? | 21:24 |
| hggdh | I am not running Pidgin anymore... | 21:24 |
| Laibsch | or pointers to the above line | 21:24 |
| Laibsch | ? | 21:24 |
| hggdh | pointer to the line above | 21:24 |
| Laibsch | OK | 21:24 |
| hggdh | :-) | 21:24 |
| Laibsch | ^^ is :-) in Japan | 21:25 |
| Laibsch | Smileys without having to twist your head 90° | 21:25 |
| hggdh | oh, that I did not know... will be careful | 21:25 |
| Laibsch | ^^^ should be fine | 21:25 |
| hggdh | will do, thanks | 21:25 |
| Laibsch | At least for those with less than three eyes ^^ | 21:25 |
| * hggdh learns more about different cultures | 21:25 | |
| hggdh | yes, until we get a genetic transform with 3-eyed people... | 21:26 |
| _ps_ | hello, i'm new on the debugging. I have read the documentation on Ubuntu Official Website. But I still don't know how to debug. Do i need to know C, Python or perl to fix the bugs? | 21:27 |
| Laibsch | _ps_: generally no. But there may be situations where it's certainly helpful. | 21:29 |
| Laibsch | To help with triaging (and thus ultimately fixing) bugs, all you need to do is be able to read and write ;-) | 21:29 |
| Laibsch | what exactly do you mean with debugging, by the way? | 21:30 |
| hggdh | good question. Perhaps triaging? | 21:30 |
| _ps_ | Laibsch, if i'm working on the bugs, i want to find a solution with it. how to find out that | 21:31 |
| Laibsch | well, that depends on the underlying problem, obviously | 21:31 |
| Laibsch | If you can reproduce the problem (important!) but not fix it, then you're obviously lacking a skill | 21:32 |
| Laibsch | ;-) | 21:32 |
| Laibsch | but you (or anybody else) won't always be able to pinpoint exactly what skill that is | 21:32 |
| micahg | _ps_: this channel is dedicated to triaging (we get the required information to the people who can fix it) | 21:32 |
| Laibsch | I think you should not think "I want to nail and fix this bug", please consider incremental thinking instead | 21:33 |
| Laibsch | like "I want to bring this bug one step closer to being fixed" | 21:33 |
| hggdh | _ps_: this channel is dedicated to triaging control: questions on how to/what to do/etc | 21:33 |
| hggdh | heh. Sorry, micahg, did not notice you had already answered | 21:34 |
| micahg | np | 21:34 |
| micahg | I was wondering why you didn't beat me to it ;) | 21:34 |
| hggdh | was busy elsewhere ;-) | 21:34 |
| _ps_ | micahg, ok. For example, if firefox crashed, i have to know firefox very well to fix the bugs? right? | 21:36 |
| hggdh | well, this is a loaded question. First of all, you must find out *what* happened, and then *how* it happened | 21:37 |
| micahg | _ps_: well, not necessarily | 21:38 |
| micahg | _ps_: there are many ways to help | 21:38 |
| micahg | _ps_: bugsquad triages (gets required information from users) and developers fix...both are important | 21:39 |
| _ps_ | micahg, ok , thx | 21:41 |
| micahg | _ps_: we can help with the former | 21:42 |
| _ps_ | micahg, what about the latter | 21:42 |
| * hggdh wonders why everybody would like to start with brain surgery, even before learning anatomy ;-) | 21:43 | |
| micahg | _ps_: there are other channels...depends what you want to do | 21:43 |
| * micahg agrees with hggdh | 21:43 | |
| micahg | probably because fixing seems more exiciting | 21:43 |
| micahg | even though it's just a piece of the puzzle | 21:43 |
| hggdh | certainly, I do not doubt. I have done a LOT of fixing in my professional life | 21:43 |
| hggdh | _ps_: a probable place would be #ubuntu-motu | 21:44 |
| _ps_ | hggdh, ok , thx | 21:44 |
| micahg | _ps_: depends which programs | 21:44 |
| micahg | #ubuntu-motu for most | 21:44 |
| micahg | but firefox, kernel, and a few others have dedicated channels | 21:44 |
| === BUGabundo1 is now known as BUGabundo | ||
| hggdh | k, Buuntu, shoot | 22:37 |
| Buuntu | hggdh, ? | 22:37 |
| hggdh | questions, doubts, what you would like to know? | 22:37 |
| Buuntu | hggdh, hmm direction is probably what I need most | 22:39 |
| hggdh | OK. | 22:42 |
| hggdh | first of all you should understand what are the stati (or statuses) we use. They are documented at https://wiki.ubuntu.com/Bugs/Status | 22:43 |
| hggdh | all, triagers and maintainers, have to follow it | 22:44 |
| hggdh | another nice reference is https://wiki.ubuntu.com/Bugs/HowToTriage/Charts showing how a bug lives | 22:44 |
| hggdh | Buuntu: did you look at them? | 22:49 |
| Buuntu | hggdh, yes | 22:49 |
| hggdh | and? Are you clear there? | 22:50 |
| Buuntu | hggdh, yes, I'm sure it will become more clear once I start doing it anyways | 22:51 |
| hggdh | OK. To start the ball rolling, all you need to do is look at https://bugs.edge.launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=-datecreated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field | 22:52 |
| hggdh | .omit_dupes=on&field.has_patch=&field.has_no_package= (ordered newest first) | 22:52 |
| hggdh | and sorry for the size of the link ;-) | 22:52 |
| hggdh | and then select one to work on. | 22:53 |
| hggdh | Now -- you may get one you really do not understand what is going on. DO NOT TRY TO WORK ON IT. Start with something you *think* you understand | 22:54 |
| Buuntu | ok | 22:54 |
| micahg | and ask lots of questions... | 22:54 |
| hggdh | Buuntu: see, for example, bug 444927 | 22:55 |
| ubot4 | Launchpad bug 444927 in linux "91.135292] ------------[ cut here ]------------" [Undecided,New] https://launchpad.net/bugs/444927 | 22:55 |
| hggdh | the bug is about a kernel OOPS | 22:55 |
| hggdh | but the but title really does not help | 22:55 |
| * micahg suggests picking a familiar ppackage | 22:56 | |
| Buuntu | worse is 444892 - lol | 22:56 |
| hggdh | bug 444892 | 22:56 |
| ubot4 | Launchpad bug 444892 in ubuntu "please help me with this problem" [Undecided,New] https://launchpad.net/bugs/444892 | 22:56 |
| Buuntu | oh cool | 22:57 |
| hggdh | heh | 22:57 |
| hggdh | OK, let's look at this one. What do you get from it? | 22:57 |
| Buuntu | hggdh, I didn't open it, can the bot here also open them? | 22:58 |
| Buuntu | hggdh, I was looking at bug 444833 - it looks like something I understand and might be able to fix | 22:59 |
| ubot4 | Launchpad bug 444833 in gnome-mount "Automatic mount of external hard drive fails" [Undecided,New] https://launchpad.net/bugs/444833 | 22:59 |
| hggdh | Buuntu: first lets look at 444892 -- there are some important points there | 22:59 |
| Buuntu | hggdh, ok | 22:59 |
| hggdh | the first point is we work here with programme issues -- errors, faults, etc. We do not provide user *support* on bugs.launchpad.net | 23:00 |
| Buuntu | hggdh, hehehe, I think I can solve that one ^^ | 23:00 |
| Buuntu | hggdh, forward it to answers right? | 23:01 |
| hggdh | and, just by reading the user comments, I know the reporter overwrote the /etc/apt/sources.list | 23:01 |
| hggdh | which is a *SUPPORT* issue, and it is dealt by answers.launchpad.net | 23:01 |
| hggdh | Second point is the title really does not help (but this is now purely academic) | 23:02 |
| hggdh | So, what we should do here is convert this to a question | 23:02 |
| === BUGabundo1 is now known as BUGabundo | ||
| Buuntu | hggdh, ok | 23:02 |
| hggdh | go and do it -- tell me what happens | 23:02 |
| Buuntu | hggdh, should I fix the real question in the comments? | 23:03 |
| Buuntu | hggdh, *it sent me to a page where I could add comments | 23:04 |
| hggdh | you can if you want | 23:04 |
| Buuntu | hggdh, do I really have to send it to answers when I could really just answer it in one sentence and just tell them to be more descriptive next time? | 23:05 |
| hggdh | well, I am unsure how you are going to set the reporter right in one sentence (unless it is a *very* big sentence) | 23:06 |
| micahg | Buuntu: have you seen the responses page? | 23:06 |
| hggdh | the reporter hosed /etc/apt/source.list. It has to be recovered | 23:06 |
| hggdh | Buuntu: following micah's lead: see https://wiki.ubuntu.com/Bugs/Responses | 23:07 |
| Buuntu | hggdh, oh? is there more to it? It looks to me like he just opened it without sudo if it's giving him a permission error | 23:07 |
| hggdh | Buuntu: yes indeed. But I am not really sure s/he will be able to put in the *correct* sources.list | 23:08 |
| micahg | hggdh: can we get rid of docs that say to edit /etc/apt/sources.list | 23:08 |
| hggdh | micahg: I am not sure. I certainly think they could be clearer, though | 23:09 |
| hggdh | Buuntu: so it still warrants a question, since there may be more doubts | 23:09 |
| micahg | hggdh: personally, I think any additions should happen in sources.d | 23:10 |
| Buuntu | hggdh, ok, I converted it | 23:10 |
| hggdh | micahg: I agree | 23:10 |
| Buuntu | hggdh, can I change the title? | 23:10 |
| hggdh | yes you can | 23:11 |
| Buuntu | problem saving /etc/apt/sources.list good? | 23:13 |
| Buuntu | "problem saving /etc/apt/sources.list" | 23:13 |
| micahg | Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request | 23:13 |
| hggdh | where are you going to change it? Question or bug? | 23:13 |
| Buuntu | hggdh, question | 23:13 |
| hggdh | the bug is dead now, having been converted to a question... | 23:14 |
| micahg | Buuntu: stock responses, save you time of figuring out how to say most things (though sometimes tweaking a few words is good) as well as communicating relevant information to the user | 23:14 |
| Buuntu | hggdh, ok, i'll brb - gotta eat | 23:15 |
| Buuntu | hggdh, ok back | 23:36 |
| Buuntu | hggdh, oh do you mean I wasn't supposed to do that? | 23:37 |
| Buuntu | hggdh, is that bad that the bug is dead? | 23:37 |
| Buuntu | hggdh, because it loses the link right? | 23:37 |
| micahg | Buuntu: no, the bug being dead is fine | 23:41 |
| Buuntu | micahg, oh good | 23:42 |
| micahg | the only thing is that it would have been better to use the stock response so the user knows what's happeninig | 23:42 |
| Buuntu | micahg, how do I do that? | 23:45 |
| micahg | Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request | 23:45 |
| Buuntu | micahg, oh so you mean just copy + pase that response into comments? | 23:46 |
| micahg | yeah, that one would have gone into the box when you converted to question | 23:47 |
| Buuntu | micahg, I see | 23:48 |
| Buuntu | micahg, is there some type of bug you suggest I "specify" in if I'm more interested in developing and becoming a part of MOTU? | 23:49 |
| micahg | no, but I would suggest triaging a package that you would like to develop so that you can learn more about it | 23:50 |
| Buuntu | micahg, I don't really know much about developing though :P, is there a wiki page that gets you started on how to do that? | 23:51 |
| micahg | Buuntu: well, it depends what you want to do, there are packaging guides | 23:53 |
| Buuntu | micahg, ehh, I don't think I'm sure yet | 23:53 |
| micahg | in any case, I would suggest triaging the package before trying to develop it | 23:55 |
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