[00:03] <chrisccoulson> heh, i got my girlfriend to submit her first crash report on LP a few days ago. pedro looked at it today, and added the stock request for a valgrind log. When she checked her e-mail and saw the word "valgrind", and just deleted the e-mail and asked me to sort it out instead!
[00:03] <chrisccoulson> didn't even bother clicking on the link
[00:29] <hggdh> heh
[00:36] <bcurtiswx> ?
[02:03] <Vantrax> This could be a problem guys: https://bugs.launchpad.net/ubuntu/+source/gtk2-engines-murrine/+bug/345410
[02:03] <ubot4> Launchpad bug 345410 in human-theme "Human Theme needs some changes for murrine 0.9x" [Medium,Fix released]
[02:03] <Vantrax> Look a the last entry
[02:03] <Vantrax> Nice way to send out spam to people
[02:09] <micahg> Vantrax: probably a spambot
[02:10] <micahg> it might not have even come from the user in question
[02:10] <hggdh> or Andrea got owned
[02:10] <hggdh> ;-)
[02:10] <micahg> hggdh: some windowz malware will scan an address book and randomly set the sender and recipient
[02:11] <hggdh> sounds like a spambot indeed, only some bugs got spammed
[02:11] <hggdh> micahg: I know. But the only way to spam LP via email is if you are subscribed to it, otherwise you do not get email
[02:12] <hggdh> "subscribed to a bug", I mean
[02:12] <micahg> ah
[02:12] <micahg> indeed
[02:15] <Vantrax> or subscribed to a team that is subscribed to all bugs related to a product, such as artwork, desktop, testing etc
[02:15] <Vantrax> which a fair few are
[02:16] <hggdh> ooooooh, ghostscript is using 3G of memory here...
[02:18] <hggdh> damn, and one full CPU
[02:20] <hggdh> Vantrax: yes, but Andrea has some other bugs that did not get spammed
[02:22] <Vantrax> not saying it was her... just saying there should be an attempt made to ensure that doesnt become a problem
[02:22] <Vantrax> look at the amount of bots that work against wordpress.
[02:24] <hggdh> him, not her. Andrea is a male name in Italian
[02:26] <hggdh> I am not sure what could be done. If you have a good option, please go ahead and open a bug against LP on it
[02:27] <hggdh> for example, I thought of requiring gpg keys, but this would... require gpg keys, and we cannot require it of everybody]
[03:09] <Kubuntiac> Trying to figure out what to file a bug on, and wondering if anyone here could help...
[03:09] <Kubuntiac> Specifically that Kubuntu has no boot splash
[03:09] <Kubuntiac> Apparently because we don't even use xsplash *or* ksplashx yet
[03:10] <Kubuntiac> despite feature and artwork freeze passing
[03:10] <Kubuntiac> any ideas anyone?
[03:11] <micahg> maybe ask in #kubuntu?
[03:11] <Kubuntiac> OK. The wiki suggested I ask here. :)
[03:11] <Kubuntiac> I'll try that
[03:11] <micahg> offhand, I would say against the kubuntu project
[03:12] <Kubuntiac> thx
[06:34] <bullgard4> During booting I obtain the message: "T43 login: render error detected, EIR: 0x00000010; page table error; PGTBL_ER: 0x000000100; [drm:915_handle_error] *ERROR* EIR stuck: 0x00000010, masking." What project or DEB program package to associate to this error in Launchpad? (The DEB program package »linux« is not installed on this computer.)
[06:43] <YoBoY> hi
[07:08] <bullgard4> What does 'KMS' stand for in "KMS error message while initializing modesetting (during boot and resume)" (Launchpad bug# 404064)
[07:13] <micahg> bullgard4: Kernel Mode Setting
[07:13] <micahg> (I think)
[07:23] <bullgard4> micahg: Thank you for your help.
[07:23] <micahg> np
[09:12] <thekorn> hello bugsquad,
[10:13] <Smurphy> Anyone in here can boot karmic on a mac-mini ??? I can't ... ;} with latest kernel
[10:13] <Smurphy> And-  as I can't boot up - I can' t also report a bug - as I don't know where on the *&^$& WEbpage I actually can report a bug . It always redirects me to the page to use the internal builtin Bug reporting mechanism ...
[10:13] <Smurphy> Chicken and Egg - that is ...
[11:56] <slacker_nl> Smurphy: add ?no_redirect to the filebug link
[11:57] <Smurphy> slacker_nl: Yep...
[12:17] <arielCo> hello everyone: I'm running ubuntu-bug with a crash file that is not located in /var/crash but in my home directory. I can read it fine, but ubuntu-bug (apport?) complains "Invalid problem report. No such file or directory". Huh?
[12:17] <Smurphy> I can't even boot into Ubuntu 9.10 ...
[13:00] <arielCo> join #apport
[13:02] <Smurphy> arielCo: What do you do - if you can't use apport ??? E.g. the computer does not even boot up ?
[13:03] <arielCo> yup, I'm on a liveCD because a botched upgrade to Karmic damaged my libc6. I tried to create a bug with "sudo ubuntu-bug /mnt/var/crash/libc.6.crash", but it complains "Invalid bug report. No such file or directory"
[13:04] <arielCo> apparently I have to chroot to the original installation for apport to work
[13:07] <Smurphy> arielCo: That is possible. However, juts copy over the libc6 from you live-cd to the harddisk. Should work then.
[13:08] <arielCo> Smurphy: ok, save me a minute or two: how do I list package contents so I know what to copy?
[13:09] <Smurphy> arielCo: If the libc6 is broken, just mount your root partition under /mnt, then go to /lib and check what version of libc6 you ave there. Copy it over: cp libc6.so /mnt/lib/
[13:09] <arielCo> Smurphy: just that one file?
[13:10] <Smurphy> arielCo: Should do the trick. It's just that the libc6 is the main library everything is linked with. If that ones corrupt, nothing works.
[13:10] <Smurphy> If it's the only broken one - yes. Just that one.
[13:13] <arielCo> Smurphy: It worked! I actually did: "dpkg -L libc6 | grep ^/lib | while read f; do sudo cp -f $f /media/disk/$f; done" :)
[13:15] <Smurphy> arielCo: :) Cool.
[13:16] <Smurphy> Usually - if you are able to go to a console of a system, you're fine. the oinly thing that prevents you to reach the console usually are the kernel or the libc. Once you're in, it's a piece of cake.
[13:16] <Smurphy> My problem is - that the kernel starts booting, then disables the screen, and then nothing. As the 2.6.3x kernel does not seem to support my WiFi Card, I can;t even login remote :(
[13:17]  * Smurphy will go back to 8.10 - that was the absolute best Ubuntu/KUbuntu in the last years.
[13:29] <arielCo> Smurphy: apport-collect needs python-launchpadlib. When I tried to install it, aptitude suggests to install libc6-i686, libc6-dev, libc-dev-bin and configure libc6 ("partially installed / broken"). How do I prevent apt[itude] from performing these pending actions and fixes?
[13:30] <arielCo> Smurphy: I don' t want to fix it before I collect enough data for analysis
[13:33] <arielCo> Smurphy: brb (shower)
[13:37] <Smurphy> arielCo: Just fix it ...
[15:25] <Maescool> hi, just upgraded to karmic, now the new bootsplash, doesn't work and grub2 is not installed?
[15:25] <Maescool> i installed grub2
[15:25] <Maescool> what next to have the new bootsplash?
[15:25] <bddebian> Boo
[15:26] <Smurphy> Maescool: I'd like it to boot alltogether ;)
[15:26] <thekorn> hey bddebian
[15:27] <bddebian> Hi thekorn
[15:27] <Maescool> Smurphy: yeah..
[15:28] <thekorn> Maescool: not sure what you mean, but maybe the people in #ubuntu+1 can help you
[15:39] <Maescool> thekorn: i'll go and ask :)
[17:59] <jester7> hey guys.  i think i need to file a bug on DNS name resolution in karmic, but am not sure how to go about it
[17:59] <jester7> i don't really know what package it would be
[18:29] <hggdh> oh, another fire & forget
[19:18] <Pres-Gas1> Anyone up on bug 442197?  I have a Dell Latitude 2100 that is having the same issues.
[19:18] <ubot4> Launchpad bug 442197 in xserver-xorg-video-intel "Issues with the xserver-xorg-video-intel[?] on an Intel Mobile 945GME." [Undecided,Confirmed] https://launchpad.net/bugs/442197
[19:21] <Pres-Gas1> whoops, rebooting...brb
[20:03] <BUGabundo> howdy everyone
[20:03] <ubuntujenkins> hello
[20:04] <joumetal> hello
[20:04] <bdmurray> hi
[20:05] <thekorn> ahoi
[20:06] <BUGabundo> hey so many ppl awake
[20:06]  * BUGabundo waves back
[20:06] <BUGabundo> o/
[20:07] <micahg> \o
[20:08] <BUGabundo> o\
[20:24] <BUGabundo> guys joaopinto will be applying for ubuntu membership in an hour. if anyone wants to go leave a testimonial on his profile, do it now https://wiki.ubuntu.com/JoaoPinto
[20:24]  * BUGabundo ducks
[20:30] <BUGabundo> guess no one cares :(
[20:32] <Pici> BUGabundo: This isn't really the channel for that, if joaopinto wants someone to leave a testimonial they should ask for it themselves.
[20:32] <BUGabundo> :\
[21:00] <sandberg_> Anyone here that knows anything about policykit and dbus?
[21:01] <pedro_> sandberg_, try asking on #ubuntu-devel
[21:02] <sandberg_> pedro_: Maybe I should, its really related to a bug report though. Bug #439552 to be specific.
[21:02] <ubot4> Launchpad bug 439552 in policykit-1 "Policykit authentication dialog not responsive to clicks on the 'Authenticate'  button" [Undecided,New] https://launchpad.net/bugs/439552
[21:15] <Laibsch> hi
[21:16]  * Laibsch is looking for somebody to please verify and confirm bug 252103
[21:16] <ubot4> Launchpad bug 252103 in pidgin ""New instant message" dialog should strip space at the end of a Jabber address if present" [Undecided,New] https://launchpad.net/bugs/252103
[21:19] <hggdh> darn! I just moved to quassel...
[21:20] <hggdh> but it is easy to confirm, the debug output shows it
[21:21] <hggdh> Laibsch: done
[21:21] <Laibsch> hggdh: thanks
[21:21] <hggdh> welcome
[21:23] <Laibsch> hggdh: did you actually test or just confirm based on the information I provided?
[21:23] <hggdh> I confirmed based on the debug output. It is visible there
[21:24] <hggdh> Laibsch: ^^
[21:24] <Laibsch> Hehe
[21:24] <Laibsch> Japanese smileys?
[21:24] <hggdh> I am not running Pidgin anymore...
[21:24] <Laibsch> or pointers to the above line
[21:24] <Laibsch> ?
[21:24] <hggdh> pointer to the line above
[21:24] <Laibsch> OK
[21:24] <hggdh> :-)
[21:25] <Laibsch> ^^ is :-) in Japan
[21:25] <Laibsch> Smileys without having to twist your head 90°
[21:25] <hggdh> oh, that I did not know... will be careful
[21:25] <Laibsch> ^^^ should be fine
[21:25] <hggdh> will do, thanks
[21:25] <Laibsch> At least for those with less than three eyes ^^
[21:25]  * hggdh learns more about different cultures
[21:26] <hggdh> yes, until we get a genetic transform with 3-eyed people...
[21:27] <_ps_> hello, i'm new on the debugging. I have read the documentation on Ubuntu Official Website. But I still don't know how to debug. Do i need to know C, Python or perl to fix the bugs?
[21:29] <Laibsch> _ps_: generally no.  But there may be situations where it's certainly helpful.
[21:29] <Laibsch> To help with triaging (and thus ultimately fixing) bugs, all you need to do is be able to read and write ;-)
[21:30] <Laibsch> what exactly do you mean with debugging, by the way?
[21:30] <hggdh> good question. Perhaps triaging?
[21:31] <_ps_> Laibsch, if i'm working on the bugs, i want to find a solution with it. how to find out that
[21:31] <Laibsch> well, that depends on the underlying problem, obviously
[21:32] <Laibsch> If you can reproduce the problem (important!) but not fix it, then you're obviously lacking a skill
[21:32] <Laibsch> ;-)
[21:32] <Laibsch> but you (or anybody else) won't always be able to pinpoint exactly what skill that is
[21:32] <micahg> _ps_: this channel is dedicated to triaging (we get the required information to the people who can fix it)
[21:33] <Laibsch> I think you should not think "I want to nail and fix this bug", please consider incremental thinking instead
[21:33] <Laibsch> like "I want to bring this bug one step closer to being fixed"
[21:33] <hggdh> _ps_: this channel is dedicated to triaging control: questions on how to/what to do/etc
[21:34] <hggdh> heh. Sorry, micahg, did not notice you had already answered
[21:34] <micahg> np
[21:34] <micahg> I was wondering why you didn't beat me to it ;)
[21:34] <hggdh> was busy elsewhere ;-)
[21:36] <_ps_> micahg, ok. For example, if firefox crashed, i have to know firefox very well to fix the bugs? right?
[21:37] <hggdh> well, this is a loaded question. First of all, you must find out *what* happened, and then *how* it happened
[21:38] <micahg> _ps_: well, not necessarily
[21:38] <micahg> _ps_: there are many ways to help
[21:39] <micahg> _ps_: bugsquad triages (gets required information from users) and developers fix...both are important
[21:41] <_ps_> micahg, ok , thx
[21:42] <micahg> _ps_: we can help with the former
[21:42] <_ps_> micahg, what about the latter
[21:43]  * hggdh wonders why everybody would like to start with brain surgery, even before learning anatomy ;-)
[21:43] <micahg> _ps_: there are other channels...depends what you want to do
[21:43]  * micahg agrees with hggdh
[21:43] <micahg> probably because fixing seems more exiciting
[21:43] <micahg> even though it's just a piece of the puzzle
[21:43] <hggdh> certainly, I do not doubt. I have done a LOT of fixing in my professional life
[21:44] <hggdh> _ps_: a probable place would be #ubuntu-motu
[21:44] <_ps_> hggdh, ok , thx
[21:44] <micahg> _ps_: depends which programs
[21:44] <micahg> #ubuntu-motu for most
[21:44] <micahg> but firefox, kernel, and a few others have dedicated channels
[22:37] <hggdh> k, Buuntu, shoot
[22:37] <Buuntu> hggdh, ?
[22:37] <hggdh> questions, doubts, what you would like to know?
[22:39] <Buuntu> hggdh, hmm direction is probably what I need most
[22:42] <hggdh> OK.
[22:43] <hggdh> first of all you should understand what are the stati (or statuses) we use. They are documented at https://wiki.ubuntu.com/Bugs/Status
[22:44] <hggdh> all, triagers and maintainers, have to follow it
[22:44] <hggdh> another nice reference is https://wiki.ubuntu.com/Bugs/HowToTriage/Charts showing how a bug lives
[22:49] <hggdh> Buuntu: did you look at them?
[22:49] <Buuntu> hggdh, yes
[22:50] <hggdh> and? Are you clear there?
[22:51] <Buuntu> hggdh, yes, I'm sure it will become more clear once I start doing it anyways
[22:52] <hggdh> OK. To start the ball rolling, all you need to do is look at https://bugs.edge.launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=-datecreated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field
[22:52] <hggdh> .omit_dupes=on&field.has_patch=&field.has_no_package= (ordered newest first)
[22:52] <hggdh> and sorry for the size of the link ;-)
[22:53] <hggdh> and then select one to work on.
[22:54] <hggdh> Now -- you may get one you really do not understand what is going on. DO NOT TRY TO WORK ON IT. Start with something you *think* you understand
[22:54] <Buuntu> ok
[22:54] <micahg> and ask lots of questions...
[22:55] <hggdh> Buuntu: see, for example, bug 444927
[22:55] <ubot4> Launchpad bug 444927 in linux "91.135292] ------------[ cut here ]------------" [Undecided,New] https://launchpad.net/bugs/444927
[22:55] <hggdh> the bug is about a kernel OOPS
[22:55] <hggdh> but the but title really does not help
[22:56]  * micahg suggests picking a familiar ppackage
[22:56] <Buuntu> worse is 444892 - lol
[22:56] <hggdh> bug 444892
[22:56] <ubot4> Launchpad bug 444892 in ubuntu "please help me with this problem" [Undecided,New] https://launchpad.net/bugs/444892
[22:57] <Buuntu> oh cool
[22:57] <hggdh> heh
[22:57] <hggdh> OK, let's look at this one. What do you get from it?
[22:58] <Buuntu> hggdh, I didn't open it, can the bot here also open them?
[22:59] <Buuntu> hggdh, I was looking at bug 444833 - it looks like something I understand and might be able to fix
[22:59] <ubot4> Launchpad bug 444833 in gnome-mount "Automatic mount of external hard drive fails" [Undecided,New] https://launchpad.net/bugs/444833
[22:59] <hggdh> Buuntu: first lets look at 444892 -- there are some important points there
[22:59] <Buuntu> hggdh, ok
[23:00] <hggdh> the first point is we work here with programme issues -- errors, faults, etc. We do not provide user *support* on bugs.launchpad.net
[23:00] <Buuntu> hggdh, hehehe, I think I can solve that one ^^
[23:01] <Buuntu> hggdh, forward it to answers right?
[23:01] <hggdh> and, just by reading the user comments, I know the reporter overwrote the /etc/apt/sources.list
[23:01] <hggdh> which is a *SUPPORT* issue, and it is dealt by answers.launchpad.net
[23:02] <hggdh> Second point is the title really does not help (but this is now purely academic)
[23:02] <hggdh> So, what we should do here is convert this to a question
[23:02] <Buuntu> hggdh, ok
[23:02] <hggdh> go and do it -- tell me what happens
[23:03] <Buuntu> hggdh, should I fix the real question in the comments?
[23:04] <Buuntu> hggdh, *it sent me to a page where I could add comments
[23:04] <hggdh> you can if you want
[23:05] <Buuntu> hggdh, do I really have to send it to answers when I could really just answer it in one sentence and just tell them to be more descriptive next time?
[23:06] <hggdh> well, I am unsure how you are going to set the reporter right in one sentence (unless it is a *very* big sentence)
[23:06] <micahg> Buuntu: have you seen the responses page?
[23:06] <hggdh> the reporter hosed /etc/apt/source.list. It has to be recovered
[23:07] <hggdh> Buuntu: following micah's lead: see https://wiki.ubuntu.com/Bugs/Responses
[23:07] <Buuntu> hggdh, oh?  is there more to it?  It looks to me like he just opened it without sudo if it's giving him a permission error
[23:08] <hggdh> Buuntu: yes indeed. But I am not really sure s/he will be able to put in the *correct* sources.list
[23:08] <micahg> hggdh: can we get rid of docs that say to edit /etc/apt/sources.list
[23:09] <hggdh> micahg: I am not sure. I certainly think they could be clearer, though
[23:09] <hggdh> Buuntu: so it still warrants a question, since there may be more doubts
[23:10] <micahg> hggdh: personally, I think any additions should happen in sources.d
[23:10] <Buuntu> hggdh, ok, I converted it
[23:10] <hggdh> micahg: I agree
[23:10] <Buuntu> hggdh, can I change the title?
[23:11] <hggdh> yes you can
[23:13] <Buuntu> problem saving /etc/apt/sources.list good?
[23:13] <Buuntu> "problem saving /etc/apt/sources.list"
[23:13] <micahg> Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request
[23:13] <hggdh> where are you going to change it? Question or bug?
[23:13] <Buuntu> hggdh, question
[23:14] <hggdh> the bug is dead now, having been converted to a question...
[23:14] <micahg> Buuntu: stock responses, save you time of figuring out how to say most things (though sometimes tweaking a few words is good) as well as communicating relevant information to the user
[23:15] <Buuntu> hggdh, ok, i'll brb - gotta eat
[23:36] <Buuntu> hggdh, ok back
[23:37] <Buuntu> hggdh, oh do you mean I wasn't supposed to do that?
[23:37] <Buuntu> hggdh, is that bad that the bug is dead?
[23:37] <Buuntu> hggdh, because it loses the link right?
[23:41] <micahg> Buuntu: no, the bug being dead is fine
[23:42] <Buuntu> micahg, oh good
[23:42] <micahg> the only thing is that it would have been better to use the stock response so the user knows what's happeninig
[23:45] <Buuntu> micahg, how do I do that?
[23:45] <micahg> Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request
[23:46] <Buuntu> micahg, oh so you mean just copy + pase that response into comments?
[23:47] <micahg> yeah, that one would have gone into the box when you converted to question
[23:48] <Buuntu> micahg, I see
[23:49] <Buuntu> micahg, is there some type of bug you suggest I "specify" in if I'm more interested in developing and becoming a part of MOTU?
[23:50] <micahg> no, but I would suggest triaging a package that you would like to develop so that you can learn more about it
[23:51] <Buuntu> micahg, I don't really know much about developing though :P,  is there a wiki page that gets you started on how to do that?
[23:53] <micahg> Buuntu: well, it depends what you want to do, there are packaging guides
[23:53] <Buuntu> micahg, ehh, I don't think I'm sure yet
[23:55] <micahg> in any case, I would suggest triaging the package before trying to develop it