[00:03] heh, i got my girlfriend to submit her first crash report on LP a few days ago. pedro looked at it today, and added the stock request for a valgrind log. When she checked her e-mail and saw the word "valgrind", and just deleted the e-mail and asked me to sort it out instead! [00:03] didn't even bother clicking on the link [00:29] heh [00:36] ? === yofel_ is now known as yofel [02:03] This could be a problem guys: https://bugs.launchpad.net/ubuntu/+source/gtk2-engines-murrine/+bug/345410 [02:03] Launchpad bug 345410 in human-theme "Human Theme needs some changes for murrine 0.9x" [Medium,Fix released] [02:03] Look a the last entry [02:03] Nice way to send out spam to people [02:09] Vantrax: probably a spambot [02:10] it might not have even come from the user in question [02:10] or Andrea got owned [02:10] ;-) [02:10] hggdh: some windowz malware will scan an address book and randomly set the sender and recipient [02:11] sounds like a spambot indeed, only some bugs got spammed [02:11] micahg: I know. But the only way to spam LP via email is if you are subscribed to it, otherwise you do not get email [02:12] "subscribed to a bug", I mean [02:12] ah [02:12] indeed [02:15] or subscribed to a team that is subscribed to all bugs related to a product, such as artwork, desktop, testing etc [02:15] which a fair few are [02:16] ooooooh, ghostscript is using 3G of memory here... [02:18] damn, and one full CPU [02:20] Vantrax: yes, but Andrea has some other bugs that did not get spammed [02:22] not saying it was her... just saying there should be an attempt made to ensure that doesnt become a problem [02:22] look at the amount of bots that work against wordpress. [02:24] him, not her. Andrea is a male name in Italian [02:26] I am not sure what could be done. If you have a good option, please go ahead and open a bug against LP on it [02:27] for example, I thought of requiring gpg keys, but this would... require gpg keys, and we cannot require it of everybody] === user__ is now known as Kubuntiac [03:09] Trying to figure out what to file a bug on, and wondering if anyone here could help... [03:09] Specifically that Kubuntu has no boot splash [03:09] Apparently because we don't even use xsplash *or* ksplashx yet [03:10] despite feature and artwork freeze passing [03:10] any ideas anyone? [03:11] maybe ask in #kubuntu? [03:11] OK. The wiki suggested I ask here. :) [03:11] I'll try that [03:11] offhand, I would say against the kubuntu project [03:12] thx [06:34] During booting I obtain the message: "T43 login: render error detected, EIR: 0x00000010; page table error; PGTBL_ER: 0x000000100; [drm:915_handle_error] *ERROR* EIR stuck: 0x00000010, masking." What project or DEB program package to associate to this error in Launchpad? (The DEB program package »linux« is not installed on this computer.) [06:43] hi [07:08] What does 'KMS' stand for in "KMS error message while initializing modesetting (during boot and resume)" (Launchpad bug# 404064) [07:13] bullgard4: Kernel Mode Setting [07:13] (I think) [07:23] micahg: Thank you for your help. [07:23] np === micahg1 is now known as micahg === porthose is now known as porthose|afk [09:12] hello bugsquad, [10:13] Anyone in here can boot karmic on a mac-mini ??? I can't ... ;} with latest kernel [10:13] And- as I can't boot up - I can' t also report a bug - as I don't know where on the *&^$& WEbpage I actually can report a bug . It always redirects me to the page to use the internal builtin Bug reporting mechanism ... [10:13] Chicken and Egg - that is ... === doko__ is now known as doko [11:56] Smurphy: add ?no_redirect to the filebug link [11:57] slacker_nl: Yep... [12:17] hello everyone: I'm running ubuntu-bug with a crash file that is not located in /var/crash but in my home directory. I can read it fine, but ubuntu-bug (apport?) complains "Invalid problem report. No such file or directory". Huh? [12:17] I can't even boot into Ubuntu 9.10 ... === porthose|afk is now known as porthose [13:00] join #apport [13:02] arielCo: What do you do - if you can't use apport ??? E.g. the computer does not even boot up ? [13:03] yup, I'm on a liveCD because a botched upgrade to Karmic damaged my libc6. I tried to create a bug with "sudo ubuntu-bug /mnt/var/crash/libc.6.crash", but it complains "Invalid bug report. No such file or directory" [13:04] apparently I have to chroot to the original installation for apport to work [13:07] arielCo: That is possible. However, juts copy over the libc6 from you live-cd to the harddisk. Should work then. [13:08] Smurphy: ok, save me a minute or two: how do I list package contents so I know what to copy? [13:09] arielCo: If the libc6 is broken, just mount your root partition under /mnt, then go to /lib and check what version of libc6 you ave there. Copy it over: cp libc6.so /mnt/lib/ [13:09] Smurphy: just that one file? [13:10] arielCo: Should do the trick. It's just that the libc6 is the main library everything is linked with. If that ones corrupt, nothing works. [13:10] If it's the only broken one - yes. Just that one. [13:13] Smurphy: It worked! I actually did: "dpkg -L libc6 | grep ^/lib | while read f; do sudo cp -f $f /media/disk/$f; done" :) [13:15] arielCo: :) Cool. [13:16] Usually - if you are able to go to a console of a system, you're fine. the oinly thing that prevents you to reach the console usually are the kernel or the libc. Once you're in, it's a piece of cake. [13:16] My problem is - that the kernel starts booting, then disables the screen, and then nothing. As the 2.6.3x kernel does not seem to support my WiFi Card, I can;t even login remote :( [13:17] * Smurphy will go back to 8.10 - that was the absolute best Ubuntu/KUbuntu in the last years. [13:29] Smurphy: apport-collect needs python-launchpadlib. When I tried to install it, aptitude suggests to install libc6-i686, libc6-dev, libc-dev-bin and configure libc6 ("partially installed / broken"). How do I prevent apt[itude] from performing these pending actions and fixes? [13:30] Smurphy: I don' t want to fix it before I collect enough data for analysis [13:33] Smurphy: brb (shower) === Lup is now known as Lupine [13:37] arielCo: Just fix it ... [15:25] hi, just upgraded to karmic, now the new bootsplash, doesn't work and grub2 is not installed? [15:25] i installed grub2 [15:25] what next to have the new bootsplash? [15:25] Boo [15:26] Maescool: I'd like it to boot alltogether ;) [15:26] hey bddebian [15:27] Hi thekorn [15:27] Smurphy: yeah.. [15:28] Maescool: not sure what you mean, but maybe the people in #ubuntu+1 can help you [15:39] thekorn: i'll go and ask :) === Pici is now known as Guest99641 === ianto is now known as Guest78425 === Guest99641 is now known as Pici === txwikinger2 is now known as txwikinger_work === jmarsden_ is now known as jmarsden === kmdm is now known as Guest66260 === fddfoo is now known as fdd [17:59] hey guys. i think i need to file a bug on DNS name resolution in karmic, but am not sure how to go about it [17:59] i don't really know what package it would be [18:29] oh, another fire & forget === jjesse_ is now known as jjesse === Guest78425 is now known as ianto [19:18] Anyone up on bug 442197? I have a Dell Latitude 2100 that is having the same issues. [19:18] Launchpad bug 442197 in xserver-xorg-video-intel "Issues with the xserver-xorg-video-intel[?] on an Intel Mobile 945GME." [Undecided,Confirmed] https://launchpad.net/bugs/442197 [19:21] whoops, rebooting...brb [20:03] howdy everyone [20:03] hello [20:04] hello [20:04] hi [20:05] ahoi [20:06] hey so many ppl awake [20:06] * BUGabundo waves back [20:06] o/ [20:07] \o [20:08] o\ [20:24] guys joaopinto will be applying for ubuntu membership in an hour. if anyone wants to go leave a testimonial on his profile, do it now https://wiki.ubuntu.com/JoaoPinto [20:24] * BUGabundo ducks [20:30] guess no one cares :( [20:32] BUGabundo: This isn't really the channel for that, if joaopinto wants someone to leave a testimonial they should ask for it themselves. [20:32] :\ === jjesse_ is now known as jjesse [21:00] Anyone here that knows anything about policykit and dbus? [21:01] sandberg_, try asking on #ubuntu-devel [21:02] pedro_: Maybe I should, its really related to a bug report though. Bug #439552 to be specific. [21:02] Launchpad bug 439552 in policykit-1 "Policykit authentication dialog not responsive to clicks on the 'Authenticate' button" [Undecided,New] https://launchpad.net/bugs/439552 === sandberg_ is now known as sandberg [21:15] hi [21:16] * Laibsch is looking for somebody to please verify and confirm bug 252103 [21:16] Launchpad bug 252103 in pidgin ""New instant message" dialog should strip space at the end of a Jabber address if present" [Undecided,New] https://launchpad.net/bugs/252103 [21:19] darn! I just moved to quassel... [21:20] but it is easy to confirm, the debug output shows it [21:21] Laibsch: done [21:21] hggdh: thanks [21:21] welcome === micahg1 is now known as micahg [21:23] hggdh: did you actually test or just confirm based on the information I provided? [21:23] I confirmed based on the debug output. It is visible there [21:24] Laibsch: ^^ [21:24] Hehe [21:24] Japanese smileys? [21:24] I am not running Pidgin anymore... [21:24] or pointers to the above line [21:24] ? [21:24] pointer to the line above [21:24] OK [21:24] :-) [21:25] ^^ is :-) in Japan [21:25] Smileys without having to twist your head 90° [21:25] oh, that I did not know... will be careful [21:25] ^^^ should be fine [21:25] will do, thanks [21:25] At least for those with less than three eyes ^^ [21:25] * hggdh learns more about different cultures [21:26] yes, until we get a genetic transform with 3-eyed people... [21:27] <_ps_> hello, i'm new on the debugging. I have read the documentation on Ubuntu Official Website. But I still don't know how to debug. Do i need to know C, Python or perl to fix the bugs? [21:29] _ps_: generally no. But there may be situations where it's certainly helpful. [21:29] To help with triaging (and thus ultimately fixing) bugs, all you need to do is be able to read and write ;-) [21:30] what exactly do you mean with debugging, by the way? [21:30] good question. Perhaps triaging? [21:31] <_ps_> Laibsch, if i'm working on the bugs, i want to find a solution with it. how to find out that [21:31] well, that depends on the underlying problem, obviously [21:32] If you can reproduce the problem (important!) but not fix it, then you're obviously lacking a skill [21:32] ;-) [21:32] but you (or anybody else) won't always be able to pinpoint exactly what skill that is [21:32] _ps_: this channel is dedicated to triaging (we get the required information to the people who can fix it) [21:33] I think you should not think "I want to nail and fix this bug", please consider incremental thinking instead [21:33] like "I want to bring this bug one step closer to being fixed" [21:33] _ps_: this channel is dedicated to triaging control: questions on how to/what to do/etc [21:34] heh. Sorry, micahg, did not notice you had already answered [21:34] np [21:34] I was wondering why you didn't beat me to it ;) [21:34] was busy elsewhere ;-) [21:36] <_ps_> micahg, ok. For example, if firefox crashed, i have to know firefox very well to fix the bugs? right? [21:37] well, this is a loaded question. First of all, you must find out *what* happened, and then *how* it happened [21:38] _ps_: well, not necessarily [21:38] _ps_: there are many ways to help [21:39] _ps_: bugsquad triages (gets required information from users) and developers fix...both are important [21:41] <_ps_> micahg, ok , thx [21:42] _ps_: we can help with the former [21:42] <_ps_> micahg, what about the latter [21:43] * hggdh wonders why everybody would like to start with brain surgery, even before learning anatomy ;-) [21:43] _ps_: there are other channels...depends what you want to do [21:43] * micahg agrees with hggdh [21:43] probably because fixing seems more exiciting [21:43] even though it's just a piece of the puzzle [21:43] certainly, I do not doubt. I have done a LOT of fixing in my professional life [21:44] _ps_: a probable place would be #ubuntu-motu [21:44] <_ps_> hggdh, ok , thx [21:44] _ps_: depends which programs [21:44] #ubuntu-motu for most [21:44] but firefox, kernel, and a few others have dedicated channels === BUGabundo1 is now known as BUGabundo [22:37] k, Buuntu, shoot [22:37] hggdh, ? [22:37] questions, doubts, what you would like to know? [22:39] hggdh, hmm direction is probably what I need most [22:42] OK. [22:43] first of all you should understand what are the stati (or statuses) we use. They are documented at https://wiki.ubuntu.com/Bugs/Status [22:44] all, triagers and maintainers, have to follow it [22:44] another nice reference is https://wiki.ubuntu.com/Bugs/HowToTriage/Charts showing how a bug lives [22:49] Buuntu: did you look at them? [22:49] hggdh, yes [22:50] and? Are you clear there? [22:51] hggdh, yes, I'm sure it will become more clear once I start doing it anyways [22:52] OK. To start the ball rolling, all you need to do is look at https://bugs.edge.launchpad.net/ubuntu/+bugs?field.searchtext=&orderby=-datecreated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field [22:52] .omit_dupes=on&field.has_patch=&field.has_no_package= (ordered newest first) [22:52] and sorry for the size of the link ;-) [22:53] and then select one to work on. [22:54] Now -- you may get one you really do not understand what is going on. DO NOT TRY TO WORK ON IT. Start with something you *think* you understand [22:54] ok [22:54] and ask lots of questions... [22:55] Buuntu: see, for example, bug 444927 [22:55] Launchpad bug 444927 in linux "91.135292] ------------[ cut here ]------------" [Undecided,New] https://launchpad.net/bugs/444927 [22:55] the bug is about a kernel OOPS [22:55] but the but title really does not help [22:56] * micahg suggests picking a familiar ppackage [22:56] worse is 444892 - lol [22:56] bug 444892 [22:56] Launchpad bug 444892 in ubuntu "please help me with this problem" [Undecided,New] https://launchpad.net/bugs/444892 [22:57] oh cool [22:57] heh [22:57] OK, let's look at this one. What do you get from it? [22:58] hggdh, I didn't open it, can the bot here also open them? [22:59] hggdh, I was looking at bug 444833 - it looks like something I understand and might be able to fix [22:59] Launchpad bug 444833 in gnome-mount "Automatic mount of external hard drive fails" [Undecided,New] https://launchpad.net/bugs/444833 [22:59] Buuntu: first lets look at 444892 -- there are some important points there [22:59] hggdh, ok [23:00] the first point is we work here with programme issues -- errors, faults, etc. We do not provide user *support* on bugs.launchpad.net [23:00] hggdh, hehehe, I think I can solve that one ^^ [23:01] hggdh, forward it to answers right? [23:01] and, just by reading the user comments, I know the reporter overwrote the /etc/apt/sources.list [23:01] which is a *SUPPORT* issue, and it is dealt by answers.launchpad.net [23:02] Second point is the title really does not help (but this is now purely academic) [23:02] So, what we should do here is convert this to a question === BUGabundo1 is now known as BUGabundo [23:02] hggdh, ok [23:02] go and do it -- tell me what happens [23:03] hggdh, should I fix the real question in the comments? [23:04] hggdh, *it sent me to a page where I could add comments [23:04] you can if you want [23:05] hggdh, do I really have to send it to answers when I could really just answer it in one sentence and just tell them to be more descriptive next time? [23:06] well, I am unsure how you are going to set the reporter right in one sentence (unless it is a *very* big sentence) [23:06] Buuntu: have you seen the responses page? [23:06] the reporter hosed /etc/apt/source.list. It has to be recovered [23:07] Buuntu: following micah's lead: see https://wiki.ubuntu.com/Bugs/Responses [23:07] hggdh, oh? is there more to it? It looks to me like he just opened it without sudo if it's giving him a permission error [23:08] Buuntu: yes indeed. But I am not really sure s/he will be able to put in the *correct* sources.list [23:08] hggdh: can we get rid of docs that say to edit /etc/apt/sources.list [23:09] micahg: I am not sure. I certainly think they could be clearer, though [23:09] Buuntu: so it still warrants a question, since there may be more doubts [23:10] hggdh: personally, I think any additions should happen in sources.d [23:10] hggdh, ok, I converted it [23:10] micahg: I agree [23:10] hggdh, can I change the title? [23:11] yes you can [23:13] problem saving /etc/apt/sources.list good? [23:13] "problem saving /etc/apt/sources.list" [23:13] Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request [23:13] where are you going to change it? Question or bug? [23:13] hggdh, question [23:14] the bug is dead now, having been converted to a question... [23:14] Buuntu: stock responses, save you time of figuring out how to say most things (though sometimes tweaking a few words is good) as well as communicating relevant information to the user [23:15] hggdh, ok, i'll brb - gotta eat [23:36] hggdh, ok back [23:37] hggdh, oh do you mean I wasn't supposed to do that? [23:37] hggdh, is that bad that the bug is dead? [23:37] hggdh, because it loses the link right? [23:41] Buuntu: no, the bug being dead is fine [23:42] micahg, oh good [23:42] the only thing is that it would have been better to use the stock response so the user knows what's happeninig [23:45] micahg, how do I do that? [23:45] Buuntu: on the responses page, we have a stock response that directs the user to post support requests if they are not sure about someting: https://wiki.ubuntu.com/Bugs/Responses#A%20support%20request [23:46] micahg, oh so you mean just copy + pase that response into comments? [23:47] yeah, that one would have gone into the box when you converted to question [23:48] micahg, I see [23:49] micahg, is there some type of bug you suggest I "specify" in if I'm more interested in developing and becoming a part of MOTU? [23:50] no, but I would suggest triaging a package that you would like to develop so that you can learn more about it [23:51] micahg, I don't really know much about developing though :P, is there a wiki page that gets you started on how to do that? [23:53] Buuntu: well, it depends what you want to do, there are packaging guides [23:53] micahg, ehh, I don't think I'm sure yet [23:55] in any case, I would suggest triaging the package before trying to develop it