[00:08] <yofel> could somebody set the priority of bug 444962 to high? This is going to cause some trouble...
[00:08] <ubot4> Launchpad bug 444962 in shared-mime-info "shared-mime-info-0.7-ubuntu1 update is broken" [Undecided,Confirmed] https://launchpad.net/bugs/444962
[00:15] <micahg> yofel: done
[00:22] <hggdh> yofel: when are you going to take the plunge and apply for bug-control? ;-)
[00:23] <hggdh> oooooh http://rss.slashdot.org/~r/Slashdot/slashdot/~3/hobYiUOiPKI/Null-Prefix-SSL-Certificate-For-PayPal-Released
[00:24] <hggdh> it took some time for one to come public...
[00:30] <Buuntu> hey hggdh
[00:30] <hggdh> hey Buuntu
[00:31] <Buuntu> what should I specialize in as a pre-requisite for MOTU?
[00:31] <Buuntu> the kernel?
[00:32] <hggdh> anything you like
[00:32] <hggdh> but you will also have to learn packaging
[00:33] <Buuntu> hggdh, ok, so once I assign myself to a bug, I just do some research on the web and post what i've found.  Is there a process I should learn like the one used for triaging?
[00:33] <Buuntu> *pos what i've found?
[00:33] <hggdh> well, first of all you only assign yourself a bug if you are *fixing* the issue
[00:34] <hggdh> so you do not assign yourself when triaging, and when learning
[00:35] <Buuntu> hggdh, ?  when do you then?
[00:35] <Buuntu> hggdh, I thought you did for *fixing* the issue?
[00:36] <bdmurray> seb128: I'm able to recreate bug 444962
[00:36] <ubot4> Launchpad bug 444962 in shared-mime-info "shared-mime-info-0.7-ubuntu1 update is broken" [High,Confirmed] https://launchpad.net/bugs/444962
[00:36] <seb128> bdmurray, what did you upgrade? did you restart your session? do you have the issue in a guest session?
[00:36] <bdmurray> seb128: I just upgrade shared-mime-info and I did not restart my session
[00:40] <seb128> bdmurray, could you try using a guest session?
[00:40] <bdmurray> seb128: okay
[00:42] <hggdh> Buuntu: indeed you assign yourself when you are working on the fix. But you are starting...
[00:43] <Buuntu> hggdh, ok, so you just suggest I traige for now?
[00:43] <Buuntu> *triage? will I really learn how to debug from just triaging?
[00:46] <hggdh> Not really, no. You will learn to identify a problem, and distinguish between problems and support issues,
[00:48] <hggdh> between dubiously-described issues and correctly described ones, etc, etc
[00:49] <hggdh> remember what I told you, that *before* a problem can be fixed, it must be understood?
[00:50] <Buuntu> hggdh, yes
[00:53] <Buuntu> hggdh, so what do you suggest I do or learn about now?
[00:54] <hggdh> Buuntu: you should start working on some bugs, following what we have told you so far
[00:54] <hggdh> and -- on any questions -- ping us here
[00:54] <hggdh> you have to now get experience...
[00:54] <Buuntu> hggdh, just not assign myself to them, i get it.  Any resources you know of?  Or should I just use google :D
[00:54] <hggdh> (nobody said it would be easy...)
[00:55] <hggdh> Buuntu: resources for what?
[00:55]  * micahg suggests choosing a package that you use
[00:55] <hggdh> Buuntu: heed Micah's suggestion ;-)
[00:55] <Buuntu> hggdh, to look up solutions to bugs, I don't expect to know any of them off the top of my head yet
[00:56] <Buuntu> micahg, a package that I use?? huh?  You mean for the type of bugs I chose?
[00:56] <hggdh> Buuntu: before you can find solutions, you must understand the issues
[00:56] <hggdh> anyway, https://wiki.ubuntu.com has a LOT of tips and information
[00:56] <micahg> and to understand the issues it helps to be familiar with the normal operation of the package/app
[00:56] <Buuntu> ok
[00:57] <hggdh> yes. Select a subset of bugs that you are familiar (or less unfamiliar) with, and go from there
[00:57] <hggdh> and -- very important -- when in doubt, ASK
[00:58] <hggdh> we will asnwer, and we will help. But we need something concrete to work on
[00:58] <Buuntu> hggdh, ok
[04:57] <arielCo> Hello everyone. How do I run apport on a chroot-ed system? It complains about not finding the /proc filesystem
[05:08] <sbeattie> arielCo: perhaps bind mount /proc into place in your chroot; e.g. mount -o bind /proc /path/to/your/chroot/proc
[05:14] <arielCo> sbeattie: never mind, when I tried to mount it, it said "proc: already mounted". Now it complains about not finding /lib/modules/2.6.28-generic/modules.dep, because that's what the LIveCD runs and the mounted filesystem has 2.6.3x  >_>
[08:59] <arjun> hello guys
[09:00] <arjun> could someone help me in configuring the ICS in ubuntu
[09:01] <mzz> am I allowed to vent a little here about what happens if I try to "Report a bug" in ubuntu? :)
[09:04] <arjun_> some one will discuss that and arrive at a solution mzz
[09:05] <mzz> I'm going to give apport-cli a shot, which has the side effect of hopefully giving me some time to calm down a little, which'll improve the quality of any discussion
[09:05]  * mzz is not having a great morning so far, if this bugfiling experience counts as a bug I think I'm on bug 5 and counting now
[09:05] <ubot4> mzz: Bug 5 on http://launchpad.net/bugs/5 is private
[09:05] <mzz> (aaaargh)
[09:06] <arjun_> yeah bug 5 is private
[09:06] <ubot4> arjun_: Bug 5 on http://launchpad.net/bugs/5 is private
[09:06] <arjun_> \could someone help me configuring ICS in ubuntu
[09:07] <arjun_> ?
[09:07] <arjun_> I mean its so easy in windows......Does anyone know what to do in a GUI style
[09:08] <arjun_> Well what I want to do is be a server to my client systems who use dhcp to connect to the server
[09:10] <mzz> graaaaah this is just ridiculous
[09:11] <mzz> I have a perfectly decent desktop system here, which just happens to not currently run ubuntu. I want to file bug reports using its browser, which is apparently not allowed.
[09:11] <mzz> Are you sure this is actually a good idea? I am currently leaning increasingly heavily towards simply hacking around the problem locally instead of jumping through all the hoops to file a bug.
[09:12] <mzz> (filing a bad bug consisting of just apport information is doable, but filing a bug including information gathered on another system using ssh and gdb is apparently not something I'm supposed to do anymore)
[09:12] <mzz> (unless that system runs ubuntu, then it's grudgingly allowed)
[09:12] <mzz> what is this, some crazy ploy to gain marketshare?
[09:29] <davmor2> mzz: look half way down it tells you how to do it
[09:31] <davmor2> mzz: The reason is to help cut out some of the triage work.  If you use the ubuntu-bug/apport reporting methods then you get a better bug report with more of the relevant information for developers to get stuck into.
[09:32] <mzz> davmor2: I know, but I have to read the entire freaking page and manually construct the correct url, while the previous version of the "report a bug" page demonstrated you're quite capable of making a purely web-based interface for this that mostly works
[09:32] <mzz> davmor2: also, I am 100% positively absolutely sure that the gdb information I have here is *much* more important than what apport gives me
[09:32] <mzz> nvm though, it was already filed (which would've been instantly pointed out to me by the previous version of the bug report form, if I recall how it worked correctly)
[09:33] <Smurphy> mzz: I have the same issue. Can't submit a bug report, as the Mac Mini I have does not even boot with kernel 2.6.3x, with kernel 2.6.28, I boot up fine, X is crawling slow (disabling the plasma widgets helps). but Network won't come up (Atheros WiFi mini-pci card). Can't load the restricted drivers for it. On 9.04 this card only worked with restricted drivers...
[09:33] <davmor2> mzz: which is why there is still a manual method for those people who are experienced at writing bugs.  The problem is 90% of the userbase now don't
[09:35] <mzz> davmor2: so at least give me the old form back instead of me to manually create the url with the right source package name (including no automatic binary package -> source package redirect, which apt-get source does have)
[09:35] <mzz> is there a bug for this I can mark as "affects me"?
[09:36] <mzz> davmor2: I'm still a bit too frustrated to discuss this entirely rationally, but from where I'm sitting it looks like you want those 90% who don't know how to file bugs to file even more bugs and the 10% who do know how to file bugs to file fewer.
[09:38] <mzz> Smurphy: try using the kernel's "help -> report a problem" menu
[09:39] <Smurphy> mzz: Kernel's help -> report a problem menu ? How that ? I can't even boot or have connectiion to the Net with 9.10... Only OS running right now is Mac OS-X ..
[09:39] <davmor2> mzz: no we just want them to report useful bugs that contain the info that is required to do something with.
[09:39] <mzz> davmor2: is it really that hard to give a checkbox somewhere that turns the previous form back on? Even with the checkbox buried somewhere on my launchpad prefs page?
[09:39] <mzz> Smurphy: sorry, attempt at humor failed
[09:41] <davmor2> mzz: Not currently.  I believe it will be looked at, at uds to see if there are any improvements that can be made.  But currently it was an all or nothing situation.
[09:41] <Smurphy> mzz: Yeha ;)
[09:41] <mzz> davmor2: fwiw, the bug was 439138, for which I had a gdb backtrace similar to the one in the bug description blaming drain_console(). I don't think apport would've given me much more than the package versions involved, since this isn't a crash.
[09:42] <mzz> I'll probably be back here later when I'm calmed down and can try to do something constructive about this, like investigating if it's possible to upload apport reports using a web form instead of the ubuntu-bug util.
[09:43] <mzz> now onwards to investigating why karmic won't resume properly
[10:11] <damiano_> ciao
[10:23] <mzz> ok, so now I have a crash apport wants to report in the xscreensaver package, using the summary "glmatrix assert failure: glmatrix: via_tex.c:429: viaSwapOutWork: Assertion `sz == vmesa->total_alloc[heap]' failed.". Am I going to get a chance to move that to the libgl1-mesa-dri package if I just walk through the filebug web ui?
[11:06] <Smurphy> Grmbl... Why the heck do I always get a core-dump when I start the left4dead dedicated server on a ubuntu 8.10 Server installation ...
[13:08] <arielCo> Hello everyone. What do I do if apport-collect crashes on uploading? The last call was in wadllib/application.py, in "bind"
[13:09] <arielCo> http://pastebin.com/d72341321
[13:10] <yofel> arielCo: you file a bug on the apport-collect crash ;)
[13:17] <arielCo> yofel: very funny :) Maybe it has something to do that I installed python-launchpadlib and other packages from karmic sources, but I'm running Jaunty ?
[13:17] <arielCo> (botched upgrade)
[13:25] <joumetal> arielCo: maybe you find collected files in /var/crash and could upload them.
[13:28] <arielCo> will someone please take a look at bug 444484? It's the bug I'm trying to collect data for (segfault in dpkg, configuring libc6).
[13:28] <ubot4> Launchpad bug 444484 in dpkg "dpkg crashed upgrading libc6" [Undecided,New] https://launchpad.net/bugs/444484
[13:29] <arielCo> I just triggered it again and now I cannot run anything. I was able to boot by copying the files over from a live CD, but when I ran apt-get install -f, dpkg crashed again.
[14:59] <xteejx> Hi guys, I accidentally moved everything that isn't hidden in my home/teej directory to the Wastebasket. I restored it all back into my home/teej but now Documents, Videos, etc appears on my Desktop as WELL as in the home/teej directory. If I delete them from the Desktop, the ones in home/teej get deleted too. HELP! I know this isn't the correct channel really, but I'm getting no sense anywhere else!
[15:46] <zul> is it possible to get a copy of the script that runs the dailynewbugs.ubuntu-server I want to see where we are at and would like to run the script myself
[16:25] <hggdh> zul: this is a question better asked to them, not here
[16:26] <zul> hggdh,: thanks
[16:26] <hggdh> zul, welcome. Sorry
[16:28] <pedro_> is somebody else having issues creating a wiki page on the ubuntu wiki?
[16:28] <pedro_> I'm getting a nice [Errno 31] Too many links: '/srv/wiki.ubuntu.com/www/data/pages/UbuntuBugDay(2f)20091008'
[16:46]  * pedro_ kicks the ubuntu wiki
[16:50] <davmor2> pedro_: here borrow my now bloody work hammer
[16:53] <bdmurray> pedro_: could you look at bug 442666?
[16:53] <pedro_> davmor2, thanks. I won't promise to return it in a clean state
[16:53] <pedro_> bdmurray, looking now
[16:54] <davmor2> pedro_: that's what the wash friendly teflon coating is for :)
[16:54] <pedro_> oh , that's a weird bug
[16:55]  * pedro_ grabs the video
[16:56] <pedro_> bdmurray, are you able to create pages on the ubuntu wiki?
[16:56] <bdmurray> pedro_: haven't tried recently but I will for you ;-)
[16:56] <pedro_> \o/
[16:57] <bdmurray> pedro_: I am not and saw the same error message as you
[16:59] <pedro_> bdmurray, ah thanks thought it was only me
[16:59] <pedro_> bdmurray, i'm pinging bratsche about that report
[17:01] <pedro_> bdmurray, seb128 said it's a gdm issue and fixed on current, i'll follow up with the reporter for confirmation
[17:02] <seb128> pedro_, bug #435801
[17:04] <pedro_> thanks. the report is from 10-04 but the fix landed on 10-02 ; he's probably having an old version installed
[17:05] <seb128> or the new one but didn't reboot
[17:06] <seb128> gdm is running until reboot not until sessiion closing
[17:07] <pedro_> yeap, will follow up with the reporter
[17:59] <ara> QA meeting in 2 min at #ubuntu-meeting
[18:11] <indus> hi
[18:15] <hggdh> hi indus
[18:19] <jcastro> bdmurray: pedro_: you can't hid forever. Ubuntu OpenWeek is your destiny!
[18:20]  * bdmurray is hiding in a meeting
[18:21] <davmor2> bdmurray: no your not your there behind the water cooler,  it see though just not the best hiding place ;)
[18:24] <bdmurray> jcastro: is there a particular subject / topic people are interested in?
[18:24] <jcastro> bdmurray: open slate
[18:25] <jcastro> bdmurray: mgunes is doing "giving useful feedback"
[18:25] <jcastro> but other than that no real bug talks
[18:26] <jcastro> bdmurray: please pick something and grab a slot by cob today.
[18:26] <jcastro> pedro_: you too!
[18:27] <jcastro> bdmurray: also, later on we have to talk about marvel ultimate alliance 2.
[18:27] <jcastro> but that's not really openweek related.
[18:27] <pedro_> jcastro, what was the page again?
[18:27] <jcastro> https://wiki.ubuntu.com/UbuntuOpenWeek/Prep
[18:27] <pedro_> jcastro, thanks
[18:31] <bdmurray> jcastro: no batman arkham asylum?
[18:32] <jcastro> bdmurray: it's in my queue still
[18:37] <bdmurray> jcastro: but ultimate alliance is good?
[18:37] <jcastro> bdmurray: if you like the previous ones, then yes.
[18:37] <StaRetji> hello, is this channel to get informed about bugs
[18:37] <jcastro> I think it's great so far
[18:37] <bdmurray> StaRetji: yes
[18:38] <StaRetji> is someone willing to give me few tips / opinions
[18:38] <StaRetji> it is regarding Bug #343108
[18:38] <hggdh> bug 343108
[18:38] <StaRetji> but there are many similar bugs
[18:39] <StaRetji> I'm having problems with intel drivers on jaunty, slow boor process http://paste.ubuntu.com/287936/
[18:39] <hggdh> where's ubot4?
[18:44] <StaRetji> so I wonder if somebody is working on this bugs
[18:44] <StaRetji> thx
[18:49] <StaRetji> https://bugs.launchpad.net/ubuntu/+source/linux/+bug/341363
[18:56] <bdmurray> StaRetji: the comments from bryce in that bug report should be considered authoritative
[19:01] <kklimonda> what is the importance of a regression failure? it's basically a FTBFS and potential breakage in the current package
[19:01] <kklimonda> bug 445639
[19:02] <jpds> kklimonda: Working on fixing the bo.
[19:02] <jpds> bot*
[19:02] <kklimonda> https://bugs.edge.launchpad.net/ubuntu/+source/python-django/+bug/445639 :)
[19:02] <kklimonda> High is justified?
[19:03] <jdstrand> kklimonda: high is justified. really 'critical' since there will be no way to perform a security update down the line
[19:04] <jdstrand> kklimonda: but, a test failure suggests it will fail in a an up to date karmic environment as well (I haven't looked at it to know for sure)
[19:04] <jdstrand> kklimonda: so it could be 'regression-potential'
[19:05] <kklimonda> jdstrand: yes, test does fail on the current KK
[19:05] <StaRetji> bdmurray: It is bad to call this benign as this bug delays boot process for more that 12 secs
[19:05] <StaRetji> anyway, thx for help
[19:06] <jdstrand> kklimonda: 'high' with targeted to release as 'karmic' with a milestone is enough to get people's attention though
[19:06] <jpds> Bug back.
[19:07] <hggdh> good ubot, nice ubot ;-)
[20:31] <kwah> hi all
[20:32] <kwah> by any chance are there some localization teams, which work using bug-tracker for reporting and handling mistakes in translations?
[20:36] <micahg> kwah: there's an ubuntu-translations project
[20:36] <kwah> yep, I am aware of it
[20:37] <kwah> but it seems that currently there is only possibility to submit bugs about program problems only of type "BUG"
[20:37] <kwah> where localization problems do not really fit...
[20:37] <micahg> translations in programs are bugs in the program
[20:38] <micahg> maybe ask in here: #ubuntu-translators
[20:38] <kwah> already did
[20:38] <micahg> but we report l10n problems as bugs
[20:38] <kwah> hm...
[20:38] <micahg> and add tasks to the appropriate project if it needs to be fixed elsewhere
[20:38] <kwah> I see
[20:39] <kwah> Do you have somewhere description of workflow?
[20:40] <micahg> kwah: https://wiki.ubuntu.com/Bugs/HowToTriage/Charts
[20:44] <jcastro> pedro_: bdmurray: don't forget about openweek!
[20:45] <kwah> So, nothing specific for localization errors.
[20:45] <kwah> micahg, thanks.
[22:05] <Matyas> Hi guys, could you help me please? I'm having a problem with ubuntu-bug so I can't report this at launchpad... :P
[22:06] <bdmurray> Matyas: what is happening?
[22:07] <Matyas> always when I try to report a error, it works ok but crashes at the part when it
[22:08] <Matyas> it's supposed to open launchpad in firefox
[22:08] <Matyas> to post the error
[22:08] <Matyas> How could I help you more? Maybe post output from terminal?
[22:09] <bdmurray> Matyas: yes, that would be great I'd like to find out why ubuntu-bug is crashing
[22:10] <Matyas> Ok, here it is :
[22:10] <Matyas> mat@mat-laptop:~$ ubuntu-bug firefox
[22:10] <Matyas> mat@mat-laptop:~$ The program 'firefox' received an X Window System error.
[22:10] <Matyas> This probably reflects a bug in the program.
[22:10] <Matyas> The error was 'BadWindow (invalid Window parameter)'.
[22:10] <Matyas>   (Details: serial 961 error_code 3 request_code 20 minor_code 0)
[22:10] <Matyas>   (Note to programmers: normally, X errors are reported asynchronously;
[22:10] <Matyas>    that is, you will receive the error a while after causing it.
[22:10] <Matyas>    To debug your program, run it with the --sync command line
[22:10] <Matyas>    option to change this behavior. You can then get a meaningful
[22:10] <Matyas>    backtrace from your debugger if you break on the gdk_x_error() function.)
[22:10] <micahg> Matyas: update xulrunner
[22:10] <Matyas> mat@mat-laptop:~$
[22:11] <micahg> fix was released today
[22:11] <Matyas> doesn't matter if the package is firefox or something else
[22:11] <BUGabundo> boas
[22:18] <Matyas_> uhh... internet fell of, hope it works now, sorry... :)
[22:18] <bdmurray> Matyas_: did you see micahg's message?
[22:18] <micahg> Matyas_: no problem, please ask if you have any more questions
[22:18] <Matyas_> no didn't.. please say again, my internet didn't for for the moment
[22:19] <micahg> Matyas_: please update xulrunner-1.9.1
[22:20] <micahg> fix was released today in karmic
[22:20] <Matyas_> ok, I will try
[22:23] <Matyas_> ok, now I
[22:24] <Matyas_> ok, now I'm installing actualisations, I will tell you if I still have a problem :)!
[22:59] <mika_video> Q: Should I be able to test that a bug has been corrected also by using the live boot from CD -version? (probably ubuntu 9.10 alpha?).
[22:59] <micahg> mika_video: depends when it was fixed
[22:59] <micahg> and what the bug is
[23:00] <micahg> I'd suggest Karmic Beta an Virtualbox
[23:00] <micahg> *and
[23:00] <drew212> i second micahg's suggestion
[23:00] <micahg> hi drew212
[23:00] <mika_video> i have no idea IF it has been fixed at all. I still use kubuntu 7.10 and wil only upgrade my installation after KUbuntu 9.10 final is out. But before that, it may be a good idea to test with the live boot CD.
[23:01] <micahg> yeah, well 7.10 isn't supported
[23:01] <drew212> hello michag
[23:01] <micahg> and you have to go through 8.04 anyways
[23:01] <micahg> maybe that's worth doing now?
[23:01] <mika_video> it's about video and DVB-C, so  Virtualbox is way too slow to test that !
[23:01] <micahg> ok, so, then you probably want to download the beta
[23:02] <micahg> mika_video: http://cdimage.ubuntu.com/kubuntu/releases/karmic/beta/
[23:02] <mika_video> I have tried to run windows 2000 under virtualbox under Kubuntu 7.10. Simple win apps work, but those that have anything to do with vide, do not work, the virtualbox is too slow for that. CPU: Dualcore AMD, 2300 MHz.
[23:03] <micahg> which version of Virtualbox, they jsut released 3.0.0 for hardy +
[23:03] <micahg> 3.0.8
[23:04] <mika_video> btw: is there any way to move my virtualbox virtual installations from the old version of virtualbox to the new after I have finally installed KUbuntu 9.10 final ?
[23:04] <mika_video> I have no idea. the default for KUbuntu 7.10
[23:04] <micahg> yes, just install the new version
[23:04] <micahg> and shutdown your vm before upgrading
[23:05] <mika_video> Yes, but if I install a new KUbuntu and possibly to a different partition than the old one, then how to move/copy the virtualbox's virtual drive(s) ?
[23:05] <mika_video> At least that version of VirtualBox is picky about path names to virtual drives !
[23:06] <mika_video> and using symlinks (ln -s something xxx) does NOT help here!
[23:07] <micahg> there should be an option to open/import
[23:08] <mika_video> the video bug: it's about kaffeine. First looks a hardware/driver bug but I wouldn't be so sure... since there is a workaround....
[23:09] <mika_video> Think about it: trying (using kaffeine) to directly activate DVB-C live watching will freeze kaffeine. But if you first watch either a DVD or a video file from the hard disk and after that activate live DVB-C, it works about 80-90% of the time (but occasionally still freezes kaffeine)
[23:10] <mika_video> If it really were a hardware/driver bug, then no workaround would help, I think !
[23:11] <micahg> mika_video: might want to check in #kubuntu
[23:11] <mika_video> I'd just assume that kaffeine has the same bug in Ubuntu and Kubuntu. I guess the bug only appears with certain hardware....
[23:12] <micahg> mika_video: yes, but this isn't a support channel :), we help triage bugs here
[23:12] <mika_video> well, isn't an app that freezes buggy ?
[23:13] <micahg> yes, do you have a bug #?
[23:13] <mika_video> no.
[23:14] <micahg> if you want to file a bug we can help you, if you want to have a bug looked at that's been filed we can help you here...if you want to know about some bug that might exist, you'll want to try one of the support channels
[23:14] <mika_video> Intereting! Kaffeine 0.8.6 does NOT freeze when used on knoppix (how do I check the knoppix version?)
[23:14] <micahg> #ubuntu+1 for karmic
[23:24] <atrus> if a bug in an ubuntu package affects another ubuntu package, how can I add it to the "affects" list?
[23:25] <micahg> atrus: at best, add a task
[23:25] <atrus> oh, it seems like i can do this via "also affects distribution..."