| verterok | dotwaffle: sorry, s/can/can't/ :p | 00:13 |
|---|---|---|
| === jamesh changed the topic of #ubuntuone to: Community "Face": jamesh | Updated client software is now available to everyone running Ubuntu 9.10. Please run Update Manager to install it, and then restart the client. Enjoy 9.10! | https://one.ubuntu.com | https://launchpad.net/ubuntuone | Current Beta Client Revno is 273, Protocol Revno is 73 | Release 1.1.0 (client) 1.0 (protocol) | ||
| brobostigon | morning all, i have an issue, i startup the ubuntu one applet, and get the following error. | 08:46 |
| brobostigon | Problem occurred while loading the URL | 08:47 |
| brobostigon | http://localhost:58729/?nonce****3339563&oauth_token****LHXJlGBLSTqxXkm9TvJX&oauth_verifier****ae1cee2b-db8b-4d16-a5df-a40aaec2ee42&return****https://one.ubuntu.com | 08:47 |
| brobostigon | Cannot connect to destination | 08:47 |
| brobostigon | thats the error, i cant find a bug that matches it, any ideas before i file a bug,? | 08:47 |
| jamesh | brobostigon: hi. do you have any proxies configured in your web browser? | 09:57 |
| brobostigon | jamesh: i do not, | 09:58 |
| brobostigon | jamesh: i have a meeting in a few minutes, i am really sorry, cant be avoided, brb | 09:58 |
| === jamesh changed the topic of #ubuntuone to: Community "Face": - | Updated client software is now available to everyone running Ubuntu 9.10. Please run Update Manager to install it, and then restart the client. Enjoy 9.10! | https://one.ubuntu.com | https://launchpad.net/ubuntuone | Current Beta Client Revno is 273, Protocol Revno is 73 | Release 1.1.0 (client) 1.0 (protocol) | ||
| tiz | Hi, I'm having trouble getting the contact syncing to work. On one machine, the first two contacts I created in CouchDB have appeared on the UbuntuOne web interface, but the subsequent 6 haven't. | 11:40 |
| tiz | I've tried restarting UbuntuOne but it hasn't helped. | 11:41 |
| tiz | On the second machine, in evolution I get the error "Error loading address book. The address book cannot be opened. This either means that an incorrect URI was entered or the server is unreachable. Detailed error message: Permission denied" | 11:42 |
| tiz | Unsure if these two problems are related. | 11:42 |
| rodrigo_ | tiz: can you please pastebin ~/.cache/desktop-couch/log/desktop-couch-replication.log | 11:46 |
| rodrigo_ | tiz: for the 1st machine, for the 2nd, try this: | 11:47 |
| rodrigo_ | quit evolution | 11:47 |
| rodrigo_ | then , on a terminal: | 11:47 |
| rodrigo_ | $ evolution --force-shutdown | 11:47 |
| rodrigo_ | $ /usr/lib/evolution/evolution-data-server-2.28 | 11:47 |
| rodrigo_ | then start evolution again and try connecting to the u1 addressbook, when it fails, pastebin all the output in the terminal | 11:47 |
| tiz | rodrigo_: http://pastebin.com/d9a3168f | 11:50 |
| tiz | Let me know if you want me to go back further | 11:50 |
| tiz | I'll have to try the evolution fix later when I'm in front of that machine. | 11:50 |
| tiz | Thanks :) | 11:50 |
| rodrigo_ | tiz: ok, send me the output of the terminal when you do so (rodrigo.moya@canonical.com), or, better, file a bug | 11:51 |
| tiz | Will do. | 11:51 |
| rodrigo_ | tiz: last replication seems to have ended successfully | 11:51 |
| rodrigo_ | tiz: not sure why, but it takes a little while to see the contacts on the web UI | 11:51 |
| rodrigo_ | tiz: so wait a little bit, and if they don't show up, let me know | 11:52 |
| tiz | OK, will do. | 11:52 |
| tiz | Thanks again. | 11:52 |
| rodrigo_ | right, from line 45, where the replication starts again, to the end, no errors, so I'd say it was successful | 11:52 |
| tiz | Typical thta it should fix itself now, I've been fiddling with this since yesterday so I thought I'd waited long enough :D | 11:55 |
| tiz | I wasn't aware of that log file, I'd been looking in the ubuntuone dir and seeing no errors. | 11:55 |
| tiz | I'm convinced that software knows when you are about to ask someone for help and fixes itself to make you look silly. | 11:56 |
| rodrigo_ | tiz: the contacts showed up on the web UI? or evolution can connect? which one got fixed? | 12:04 |
| tiz | rodrigo_: Was referring to the CouchDB replication that you pointed out... although, still no sign of the contacts in the web UI. | 12:07 |
| rodrigo_ | ah, ok, have a coffee and come back to it later, it also happened to me | 12:07 |
| rodrigo_ | we're looking at why that happens | 12:07 |
| webm0nk3y | gmorning Chipaca and Chipaca_ | 12:23 |
| Chipaca_ | webm0nk3y: morning! | 12:23 |
| Chipaca_ | I'd be surprised if Chipaca answered; he's a tad shy | 12:23 |
| webm0nk3y | Chipaca_: yeah he needs a beer before he loosens up | 12:24 |
| === teknico is now known as teknico_away | ||
| === Chipaca_ is now known as Chipaca | ||
| === ozaed__ is now known as ozaed_ | ||
| === teknico_away is now known as teknico | ||
| === benoitc_ is now known as benoitc | ||
| jaysonsantos | Hello people, anyone is able to run ubuntuone ? | 13:47 |
| Chipaca | jaysonsantos: sure, why, isn't it working for you? | 13:58 |
| jaysonsantos | Chipaca All my upgrades when I try to run it I receive an error with couchdb. When I try to run it manually using 'couchdb' it brokes and give me a erl_dump. | 13:59 |
| jaysonsantos | Chipaca A didn't tried using a fresh install, only upgrades | 13:59 |
| Chipaca | jaysonsantos: it's working here, and I've been upgrading since 0.0.0 :) | 14:00 |
| jaysonsantos | Chipaca, Here is the bug I filled, there is a dump from erl. https://bugs.launchpad.net/ubuntuone-client/+bug/465600 | 14:01 |
| ubottu | Ubuntu bug 465600 in ubuntuone-client "problem with couchdb does not allow ubuntuone-client to run" [Undecided,New] | 14:01 |
| * Chipaca reads | 14:02 | |
| Chipaca | jaysonsantos: the client applet and couch are not related, AFAIK | 14:02 |
| Chipaca | or is it, now? | 14:03 |
| Chipaca | jaysonsantos: please could you run this on the command line: apport-collect -p ubuntuone-client 465600 | 14:04 |
| jaysonsantos | Chipaca Look at the first lines, It is trying to comunicate with couchdb and receives a 401 http error | 14:04 |
| jaysonsantos | Chipaca I did it | 14:09 |
| joshuahoover | bug 465600 | 14:12 |
| ubottu | Launchpad bug 465600 in ubuntuone-client "problem with couchdb does not allow ubuntuone-client to run" [Undecided,New] https://launchpad.net/bugs/465600 | 14:12 |
| jaysonsantos | Chipaca Apparently it is running however when It tries to connect with couchdb it receives a error 401 because it is not able to run | 14:20 |
| rodrigo_ | no standup? | 14:37 |
| teknico | rodrigo_, in 22 minutes | 14:38 |
| rodrigo_ | ah, time back to normal then? | 14:38 |
| rodrigo_ | teknico: see my answer to https://answers.edge.launchpad.net/ubuntuone-client/+question/88524 | 14:39 |
| teknico | rodrigo_, yes, solar time finally got its way to USA too :-) | 14:39 |
| rodrigo_ | ah, cool, no more cooking/lunching interruption for me then :D | 14:39 |
| rodrigo_ | now that I had managed to coordinate it :D | 14:40 |
| teknico | rodrigo_, more fodder for my proposal, thanks ;-) | 14:41 |
| rodrigo_ | teknico: ok, answer something better if you want, and mark it as answered | 14:41 |
| jamalta | hey, does ubuntuone only sync bookmarks within the Ubuntu One folder in firefox? | 14:41 |
| teknico | rodrigo_, I don't think there's much more to be said right now | 14:42 |
| rodrigo_ | ok then, I'll mark it as answered | 14:42 |
| jamalta | i ask because i have no way of confirming what got sent to u1 yet | 14:42 |
| teknico | rodrigo_, and, shouldn't the asker be the one that says it was answered? | 14:42 |
| rodrigo_ | ah, should he? | 14:42 |
| teknico | I'm not really sure | 14:42 |
| vds | jamalta: you can use bindwood to sync the bookmark with ubuntu one | 15:02 |
| vds | desktop+ isn't it that time of the day? | 15:02 |
| jblount | vds: I think so, care to start the meeting? | 15:04 |
| vds | jblount: sure | 15:04 |
| vds | MEETING BEGINS | 15:04 |
| CardinalFang | me | 15:05 |
| vds | me | 15:05 |
| jblount | me | 15:05 |
| teknico | me | 15:05 |
| vds | rodrigo_ urbanape ? | 15:05 |
| rodrigo_ | me | 15:06 |
| vds | Chipaca do you join us today? | 15:06 |
| Chipaca | vds: yes, but I'm in a call :-/ | 15:06 |
| vds | CardinalFang: please | 15:06 |
| vds | Chipaca: ok | 15:06 |
| Chipaca | me | 15:06 |
| CardinalFang | DONE: Acquired head-cold. Incident report and phone call. IRC plugins for xchat: https://code.launchpad.net/~cmiller/+junk/warthogs_scripts | 15:06 |
| CardinalFang | TODO: Help mth with corefileless SEGVs, Bug#474252. Suffer. Try to confirm Bug#459081, desktopcouch multiple keys. | 15:06 |
| CardinalFang | BLOCKED SINUSES. | 15:06 |
| CardinalFang | vds! | 15:06 |
| vds | DONE: continuing on the branch to add integration tests to watchdaemon #472803 | 15:07 |
| vds | TODO: complete the branch | 15:07 |
| vds | BLOCKED: kind of...anyone available to pair on testing twisted stuff? | 15:07 |
| vds | jblount: all yours | 15:07 |
| jblount | DONE: Some HR stuff, long phone calls | 15:07 |
| jblount | TODO: Need to get error page stuff done (hello mortimer) and keep cranking on /files/ changes | 15:07 |
| jblount | BLOCKED: Nope | 15:07 |
| jblount | rodrigo_: you! | 15:07 |
| teknico | DONE: attend the incident reports call; did more work on the web part of #423746; did some branch reviews | 15:07 |
| teknico | TODO: do more branch reviews; complete the fix for the web part of #423746; draft a proposal for contacts categories | 15:07 |
| teknico | BLOCK: none | 15:07 |
| teknico | next: rodrigo_ | 15:07 |
| teknico | jblount, :-P | 15:07 |
| rodrigo_ | • DONE: More XML<->HTML fixes. Mark contacts as deleted instead of deleting them in desktopcouch. Released evo-couchdb 0.3.3 and submitted for an update in karmic. Fixed (null) mail descriptions in evo-couchdb | 15:07 |
| rodrigo_ | • TODO: Talk to Ara about writing mago tests for evo-couchdb. Conflict resolver tool in pair tool. Look at becoming a MOTU (https://wiki.ubuntu.com/UbuntuDevelopers). openSUSE/Fedora packaging with aquarius. API documentation for couchdb-glib. Make sandy's snowy test suite work with our server (http://git.gnome.org/cgit/snowy/tree/api/tests.py). Discuss with jdo and aquarius about oauth token per app, not per machine? Look at Tomboy no | 15:07 |
| rodrigo_ | • BLOCKED: no | 15:07 |
| rodrigo_ | next Chipaca | 15:07 |
| Chipaca | DONE: started picking up stuff. TODO: get to know what everybody knows/does/is good at. BLOCKED: no | 15:08 |
| vds | I guess EOM thank you all! | 15:08 |
| Chipaca | also TODO: push people to do estimates :) | 15:08 |
| Chipaca | one other thing | 15:08 |
| teknico | Chipaca, I estimate that I'm gonna die filthy rich | 15:09 |
| Chipaca | when would be a good time to chat (over IRC)? I know statik knows what you all do and know, but he's overloaded so I'd rather take some of your time than a little of his :) | 15:09 |
| rodrigo_ | standup time is good for most of us I guess | 15:10 |
| Chipaca | I'd rather not subvert the standup (sets a bad example) :) | 15:10 |
| rodrigo_ | after the standup, I mean :) | 15:10 |
| Chipaca | but, thinking more about it, I guess I can hunt you down individually | 15:10 |
| Chipaca | so never mind :) | 15:11 |
| vds | Chipaca: sounds good | 15:14 |
| urbanape | me | 15:22 |
| urbanape | DONE: Started looking into threads for solving the performance problems for Bindwood. Shoot me now. | 15:22 |
| urbanape | TODO: Make some tests for reading bookmarks and pushing to Couch in a background thread. | 15:22 |
| urbanape | BLOCK: haha, funny. Get it? | 15:22 |
| urbanape | 15:22 | |
| urbanape | I'm actually not certain how much benefit we'll get from doing some of this stuff in background threads. From what I gather from the Places devs, Places isn't really threadsafe, so we'll still need to do a lot of our work on the main thread. | 15:24 |
| psypher246 | hi all, having issues with ubuntu one on an juanty upgrade to karmic, getting capabilities mismatch error. have followed bug instructions on how to fix, does not work. pls help thanks | 16:31 |
| jblount | psypher246: Hi! Just to confirm, you've upgraded tot he latest Karmic packages and restarted the client software? | 16:32 |
| psypher246 | kamric is fully upgraded and rebooted machine several times now | 16:33 |
| psypher246 | tried sudo apt-get remove python-ubuntuone-client python-ubuntuone-storageprotocol ubuntuone-client ubuntuone-client-gnome | 16:33 |
| psypher246 | and reinstall from software center | 16:33 |
| psypher246 | reboot | 16:34 |
| psypher246 | or logout and login | 16:34 |
| psypher246 | same thing | 16:34 |
| jblount | psypher246: And your seeing 'capabilities mismatch' in a notification window? Could you run this, "tail ~/.cache/ubuntuone/logs/syncdaemon-exceptions.log" | 16:34 |
| psypher246 | No such file or directory | 16:35 |
| psypher246 | ? | 16:35 |
| * jblount double checks the path | 16:35 | |
| psypher246 | drop the logS | 16:35 |
| psypher246 | tail ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 16:36 |
| psypher246 | 2009-11-04 18:28:10,139 - ubuntuone.SyncDaemon.ActionQueue - ERROR - Capabilities query failed: The server doesn't have the requested capabilities | 16:36 |
| psypher246 | yes seeing in notification windows | 16:36 |
| jblount | psypher246: When you search for ubuntuone in the software center, what version does it say you have? | 16:48 |
| psypher246 | 1.0.2-0ubuntu1 | 16:48 |
| jblount | verterok: Do you know off hand what version resolved the capabilities mismatch stuff? | 16:50 |
| psypher246 | i think 1.0.2-0ubuntu2 | 16:53 |
| psypher246 | seems diffrent servers have diffrent vesions | 16:53 |
| psypher246 | i am using the "mai1.0.2-0ubuntun server" | 16:53 |
| psypher246 | woops " main server" | 16:54 |
| psypher246 | bug is not fixed, many people with same issuehttps://bugs.launchpad.net/ubuntuone-client/+bug/462828 | 16:54 |
| ubottu | Ubuntu bug 462828 in ubuntuone-client "Files are marked for deletion on server when syncdaemon is killed during sync" [Critical,Fix released] | 16:55 |
| joshuahoover | hi psypher246! | 16:58 |
| psypher246 | hi | 16:59 |
| joshuahoover | psypher246: you have the version of ubuntu one that will show this error | 16:59 |
| psypher246 | ok cool, how do i get the right one? | 16:59 |
| joshuahoover | psypher246: and when you do: sudo apt-get update && sudo apt-get upgrade | 16:59 |
| joshuahoover | it doesn't update? | 16:59 |
| psypher246 | nope | 17:00 |
| joshuahoover | psypher246: hmmm... | 17:01 |
| psypher246 | deb http://archive.ubuntu.com/ubuntu/ karmic main universe restricted multiverse | 17:01 |
| psypher246 | right repo? | 17:01 |
| joshuahoover | psypher246: think so | 17:01 |
| joshuahoover | psypher246: can you do this again: sudo apt-cache policy ubuntuone-client | 17:02 |
| joshuahoover | and let me know what it says there (the whole thing) | 17:02 |
| psypher246 | ubuntuone-client: | 17:03 |
| psypher246 | Installed: 1.0.2-0ubuntu1 | 17:03 |
| psypher246 | Candidate: 1.0.2-0ubuntu1 | 17:03 |
| psypher246 | Version table: | 17:03 |
| psypher246 | *** 1.0.2-0ubuntu1 0 | 17:03 |
| psypher246 | 500 http://ubuntu.secsup.org karmic/main Packages | 17:03 |
| psypher246 | 100 /var/lib/dpkg/status | 17:03 |
| psypher246 | k just tried diff repo | 17:03 |
| psypher246 | 500 http://ubuntu.secsup.org | 17:03 |
| psypher246 | same thing on update upgrade | 17:03 |
| joshuahoover | psypher246: it's possible that mirror does not have the update for some reason | 17:04 |
| psypher246 | trying mani again | 17:04 |
| psypher246 | main* | 17:04 |
| psypher246 | ubuntuone-client: | 17:05 |
| psypher246 | Installed: 1.0.2-0ubuntu1 | 17:05 |
| psypher246 | Candidate: 1.0.2-0ubuntu1 | 17:05 |
| psypher246 | Version table: | 17:05 |
| psypher246 | *** 1.0.2-0ubuntu1 0 | 17:05 |
| psypher246 | 500 http://archive.ubuntu.com karmic/main Packages | 17:05 |
| psypher246 | 100 /var/lib/dpkg/status | 17:05 |
| === barlas_ is now known as barlas | ||
| joshuahoover | psypher246: i think it should be pulling from karmic-updates/main | 17:05 |
| psypher246 | ah ha | 17:06 |
| psypher246 | no updates in resolv .conf | 17:06 |
| psypher246 | i mean | 17:06 |
| psypher246 | sources.list | 17:07 |
| joshuahoover | psypher246: in synaptic, in settings->preferences->distribution what is selected there? | 17:08 |
| psypher246 | always prefer highest | 17:09 |
| joshuahoover | psypher246: ok, then check settings->repositories->updates | 17:10 |
| psypher246 | recomended updates karmic ticked | 17:10 |
| joshuahoover | psypher246: hmmm... | 17:10 |
| psypher246 | wait i'm confused now | 17:10 |
| joshuahoover | psypher246: how so? | 17:10 |
| psypher246 | b4 upgrading from januty | 17:11 |
| psypher246 | don't have updates repo there either | 17:11 |
| psypher246 | whats the line supposed to say | 17:11 |
| joshuahoover | psypher246: i don't think there's a specific repo for updates | 17:12 |
| psypher246 | whaoh loads of updates | 17:13 |
| joshuahoover | psypher246: just for fun, can you click "Reload" in synaptic and then search for ubuntuone? | 17:13 |
| psypher246 | no there was a repo missing for updates | 17:13 |
| psypher246 | SOOO happy i upgrade to 4mb dsl | 17:13 |
| psypher246 | :D | 17:13 |
| psypher246 | new clietn downloading | 17:13 |
| joshuahoover | psypher246: ok, you're right, you do have to have a repo line for updates | 17:14 |
| joshuahoover | psypher246: apologies for my confusion! | 17:14 |
| psypher246 | would the upgrade have removed my updates repo line somehow, i went from intrepid to jaunty to karmic, no issues other than this, not bad i reckon | 17:14 |
| psypher246 | 64bit as well | 17:14 |
| psypher246 | no it's cool, no worries | 17:15 |
| joshuahoover | psypher246: it really shouldn't do anything with that, but i suppose anything is possible...i haven't heard of people having that problem, but i'll keep my eyes open for it...most people who had your issue (not seeing the update) were using repos that didn't have the update yet | 17:15 |
| joshuahoover | well, once you finish the upgrade, please quit the client and start it back up :) | 17:15 |
| psypher246 | yup deon, no error :D | 17:16 |
| psypher246 | awesome, thanks | 17:16 |
| joshuahoover | great! | 17:16 |
| psypher246 | k anothing thing, is it just jaunty or is the upload SLOOOOOW | 17:16 |
| psypher246 | took 10 mins for 40 files all 74k in total | 17:17 |
| joshuahoover | psypher246: shouldn't be that slow unless you're on the world's slowest internet connection ;) | 17:17 |
| psypher246 | and now that i got karmic going, still waiting for the download of that 74k | 17:17 |
| psypher246 | nope like i said just upgraded to 4mb dsl and at work, big isp lots of bandwidth | 17:18 |
| joshuahoover | psypher246: and this is downloading/uploading files via ubuntu one, correct? not talking about getting updates? | 17:18 |
| psypher246 | yup | 17:18 |
| psypher246 | do i have to hit sync or anything? | 17:18 |
| joshuahoover | psypher246: no, starting up the client should auto sync anything that needs to be downloaded or uploaded | 17:19 |
| psypher246 | what about new files when the client is open? | 17:19 |
| joshuahoover | psypher246: you can check what might be transferring via a terminal session: u1sdtool --current-transfers | 17:20 |
| joshuahoover | psypher246: new files? from where? | 17:20 |
| psypher246 | putting a new file in the folder | 17:21 |
| psypher246 | ubunto one folder | 17:21 |
| joshuahoover | that should automatically trigger an upload, you should see a notification that files are updating and then another when it's done updating | 17:21 |
| psypher246 | yeah i see that happen every now and again, but wow, takes it time, not when i just put a file or files in there | 17:22 |
| joshuahoover | psypher246: do you see anything if you run: u1sdtool --current-transfers | 17:23 |
| psypher246 | 0 | 17:24 |
| psypher246 | both sides and both pc's have files to sync | 17:24 |
| psypher246 | all the files now seem to be on the website thought | 17:24 |
| joshuahoover | psypher246: ok, so they uploaded to the web site, but not to each other? | 17:24 |
| psypher246 | yeah but earlier today from jaunty it took foreever | 17:25 |
| joshuahoover | psypher246: one handy util i've been using to see how much bandwidth ubuntu one is using (or not using!) is nethogs: sudo apt-get install nethogs | 17:25 |
| psypher246 | to get those 1st 40 files there | 17:25 |
| joshuahoover | psypher246: then run: sudo nethogs | 17:25 |
| psypher246 | been using iftop | 17:25 |
| joshuahoover | psypher246: will that show up/down bandwidth per process? that's really all we really care about | 17:26 |
| psypher246 | cool, installing | 17:26 |
| joshuahoover | psypher246: for ubuntu one, when it's up/downloading files, it'll be a python process | 17:26 |
| joshuahoover | psypher246: i'm interested in maybe you transferring a test file, something 1 MB or more in size and see what nethogs says the upload (SENT) speed is | 17:27 |
| psypher246 | k, lemme try, seems i have to kill the ubuntu processes on jaunty to get it to quit | 17:28 |
| joshuahoover | psypher246: hmmm...does it not quit if you right-click on the client and select quit? | 17:28 |
| psypher246 | it goes away, process does not | 17:29 |
| joshuahoover | psypher246: hmmm...that's not right | 17:29 |
| psypher246 | these fiels are not syncing either | 17:29 |
| joshuahoover | psypher246: which files? | 17:30 |
| psypher246 | i have one file on karmic a bunch of files on jaunty, all the files are on website, files are not synced to tother pc | 17:30 |
| joshuahoover | psypher246: ok, let me ask someone about that specific issue | 17:30 |
| psypher246 | just adding the pc's again to the site quick | 17:31 |
| joshuahoover | psypher246: ok | 17:32 |
| psypher246 | k cool | 17:33 |
| psypher246 | ready | 17:34 |
| psypher246 | k the 1mb file upload didn't go too badly | 17:38 |
| psypher246 | maybe the problem is just with jaunty | 17:39 |
| joshuahoover | psypher246: i've confirmed that we're having some problems with our messaging infrastructure right now and we're working on fixing it...this means that syncing between clients will either be painfully slow or not work at all...my apologies for the problem | 17:39 |
| psypher246 | aaah | 17:39 |
| psypher246 | ok cool | 17:39 |
| joshuahoover | psypher246: if you get a chance to run a test on the jaunty box, i'd love to hear the results | 17:39 |
| psypher246 | that i can understand | 17:40 |
| psypher246 | ok let me try | 17:40 |
| joshuahoover | psypher246: what was the rough average of the upload speed on the karmic upload according to nethogs? | 17:40 |
| psypher246 | 60KB | 17:41 |
| psypher246 | bout right i think | 17:41 |
| psypher246 | i have a 512 upload | 17:41 |
| psypher246 | gonna try a bigger file for more avg | 17:41 |
| joshuahoover | psypher246: yeah, that might be ok...though i expect to see a bit better on a 512 upload connection...tough to say for sure, as the upload speeds can really vary drastically based on my experience | 17:42 |
| joshuahoover | psypher246: and i mean vary drastically at a connection level, not necessarily software (like ubuntu one) | 17:42 |
| brobostigon | jamesh: sorry, it went slightly longer than i thought, do you have any ideas on that error? | 17:42 |
| psypher246 | yeah sure, i think the issue is with januty though | 17:43 |
| psypher246 | dropped a file in and not uploading | 17:43 |
| joshuahoover | psypher246: that's not good | 17:43 |
| joshuahoover | psypher246: what version are you running? sudo apt-get cache policy ubuntuone-client | 17:43 |
| psypher246 | ubuntuone-client: | 17:44 |
| psypher246 | Installed: 1.1+r273-0ubuntu1~ppa2~jaunty | 17:44 |
| psypher246 | Candidate: 1.1+r273-0ubuntu1~ppa2~jaunty | 17:44 |
| psypher246 | Version table: | 17:44 |
| psypher246 | *** 1.1+r273-0ubuntu1~ppa2~jaunty 0 | 17:44 |
| psypher246 | 500 http://ppa.launchpad.net jaunty/main Packages | 17:44 |
| psypher246 | 100 /var/lib/dpkg/status | 17:44 |
| joshuahoover | psypher246: ok, that's the latest and greatest for jaunty | 17:44 |
| psypher246 | still not moving | 17:44 |
| psypher246 | this is what i had all day | 17:44 |
| joshuahoover | psypher246: can you try this: killall ubuntuone-client-applet ubuntuone-syncdaemon | 17:45 |
| psypher246 | disconnect reconnect might start forcing it | 17:45 |
| joshuahoover | psypher246: then start the client as usual | 17:45 |
| joshuahoover | psypher246: you said you had trouble getting the client to kill all its processes when doing a normal right-click quit, right? | 17:45 |
| psypher246 | yeah sometimes it works sometimes not | 17:45 |
| psypher246 | nnothing moving | 17:46 |
| psypher246 | but it did say it was going to upload a file | 17:46 |
| joshuahoover | psypher246: can you check ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 17:47 |
| joshuahoover | psypher246: i'm wondering if it's erroring for some reason | 17:47 |
| psypher246 | empty | 17:48 |
| joshuahoover | psypher246: ok...and if you run: u1sdtool --current-transfers | 17:49 |
| joshuahoover | psypher246: i assume it shows nothing uploading/downloading? | 17:49 |
| psypher246 | 0 | 17:49 |
| joshuahoover | psypher246: and nothing on the web site? | 17:49 |
| psypher246 | nope | 17:49 |
| psypher246 | client icon has now disappeared | 17:50 |
| joshuahoover | psypher246: can you paste your ~/.cache/ubuntuone/log/syncdaemon.log file to http://paste.ubuntu.com/ and post the url here? | 17:50 |
| jakelley | maybe someone can help me here, my UbuntuOne will not connect, citing an computability error with the sever, i was in the the UbuntuOne beta does this have anything to do with it? | 17:50 |
| joshuahoover | psypher246: that'll show us what the ubuntuone-syncdaemon is doing (at least a bit) | 17:50 |
| joshuahoover | jakelley: have you updated the to the latest client? | 17:51 |
| jakelley | joshuahoover: i believe so, how recent is the latest one? | 17:51 |
| joshuahoover | jakelley: can you run this from a terminal sesson? sudo apt-cache policy ubuntuone-client | 17:52 |
| psypher246 | home/ruald/.cache/ubuntuone/logs/ | 17:52 |
| joshuahoover | jakelley: and then report back what it shows? | 17:52 |
| psypher246 | aarg | 17:52 |
| joshuahoover | psypher246: heh...i do that all the time! | 17:52 |
| psypher246 | why won't it paste? | 17:52 |
| joshuahoover | psypher246: it won't paste??? | 17:52 |
| jakelley | joshuahoover: sorry I not on my machine currently | 17:53 |
| psypher246 | it's like everytime i paste something random appears | 17:53 |
| psypher246 | no i mean the url into here | 17:53 |
| jakelley | joshuahoover: I will try updating to the most current version when i get on my machine hopefully that will work | 17:53 |
| joshuahoover | jakelley: ok, well, when you are, you should have r273 if you're using the beta ppa...if you're using karmic, then it should be 1.0.2-0ubuntu2 that is installed | 17:54 |
| joshuahoover | jakelley: and once you update, be sure to quit and restart the client :) | 17:54 |
| psypher246 | paste.ubuntu.com/309746 | 17:54 |
| psypher246 | crazy pc going schizo | 17:54 |
| joshuahoover | jakelley: and if you still have problems, ping me here...i'll be on for another 4-5 hours or so | 17:54 |
| jakelley | joshuahoover: well i did a fresh install of Ubuntu to get to 9.10, so this machine never had the beta on it | 17:54 |
| psypher246 | be sure u have the karmic-updates repo! | 17:55 |
| joshuahoover | jakelley: ok, then you need to do a system update, install, and then restart the client | 17:55 |
| psypher246 | that was my problem | 17:55 |
| joshuahoover | psypher246: heh | 17:55 |
| jakelley | joshuahoover: ok i will let you know if that works later on today | 17:55 |
| psypher246 | my sources.lost never had karmic-updates | 17:55 |
| psypher246 | the line was missing, so no new updates and no new version | 17:55 |
| joshuahoover | psypher246: weird, based on that log, it looks like the syncdaemon lost the connection while uploading the file | 17:56 |
| joshuahoover | verterok, facundobatista: ping | 17:56 |
| facundobatista | joshuahoover, pong | 17:56 |
| * joshuahoover calls in the smart guys | 17:56 | |
| joshuahoover | facundobatista: can you look at this: http://paste.ubuntu.com/309746/ | 17:56 |
| facundobatista | joshuahoover, yes | 17:57 |
| joshuahoover | facundobatista: psypher246 is able to upload files just fine on his karmic computer (as we chat) but goes to his jaunty computer with the latest client (r273) and gets that in his log file...strange, no? | 17:57 |
| facundobatista | Chipaca, ^ can you tell us what "START_STANDOFF_WAITING_WITH_NETWORK_WITH_BOTHQ" means? | 17:57 |
| facundobatista | joshuahoover, 2009-11-04 19:45:53,154 - ubuntuone.SyncDaemon.ActionQueue - WARNING - connection lost: Connection was closed cleanly. | 17:57 |
| Chipaca | facundobatista: yes, 1 sec | 17:58 |
| joshuahoover | facundobatista: right, but i'm not sure why when the karmic box is just fine, on the same network, just different computer | 17:58 |
| Chipaca | (busy) | 17:58 |
| Chipaca | facundobatista: the network connection has died but the connection itself hasn't sent CONNECTION_LOST, so we're waiting for that before going on to reconnect | 17:59 |
| Chipaca | facundobatista: shortly after that you should get a 'connection lost' message from AQ, and a CONNECTION_LOST event, and on to CONNECTING | 17:59 |
| joshuahoover | Chipaca: does this mean the network connection on the computer was lost or the syncdaemon's connection with the service was lost? | 18:00 |
| facundobatista | Chipaca, can this be a strange issue with Jaunty's NetworkManager? | 18:00 |
| Chipaca | joshuahoover: it means that for example network manager has told us that the connection died, but the socket isn't done realizing yet | 18:01 |
| Chipaca | joshuahoover: or that we asked the socket to die, and it's working on it | 18:01 |
| joshuahoover | Chipaca: would psypher246 see any other symptons? like NetworkManager disconnecting? | 18:02 |
| Chipaca | joshuahoover: if for example suddenly you see networkmanager spinning for a second, that would do it | 18:03 |
| joshuahoover | ugh...pyspher246 isn't here anymore :( | 18:03 |
| joshuahoover | Chipaca: that is good to know either way...helps me understand things a bit more | 18:03 |
| Chipaca | when we enter that state we ask the socket to disconnect, for good measure | 18:03 |
| Chipaca | so you shouldn't be stuck in the state, no matter what happens at some point you'll get the "oh yeah the socket gave up and went home", and then you reconnect and &c | 18:04 |
| joshuahoover | Chipaca: so, if the network connection comes back, syncdaemon should eventually continue on successfully or does the user need to do anything? | 18:05 |
| Chipaca | joshuahoover: the user shouldn't have to do anything. If it happens a lot, there's a chance syncdaemon gets confused, and gives up in a huff. Restarting syncdaemon fixes that. | 18:06 |
| Chipaca | the chance is very very low, but you might see it, with twenty million users using the service :) | 18:06 |
| joshuahoover | Chipaca: ok, would we see more similar log entries or just the one in the case it gets "confused"? | 18:07 |
| Chipaca | (or, if it's not that low, then it's something else and a bug) | 18:07 |
| Chipaca | joshuahoover: you'd see EXCESSIVE_TIMEOUTS | 18:07 |
| joshuahoover | Chipaca: ok, good to know! | 18:07 |
| psypher2461 | hi and tell me | 18:07 |
| psypher2461 | i just uploaded a file from karmic | 18:07 |
| psypher2461 | 6.8 mb | 18:07 |
| Chipaca | joshuahoover: that is, you'd see EXCESSIVE_TIMEOUTS after a series of STANDOFF states | 18:07 |
| psypher2461 | 2 min for the data to stop streaming | 18:07 |
| psypher2461 | 5 mins b4 ubuntu tells me file is uploaded | 18:08 |
| psypher2461 | ans 9mins and counting b4 seeing it on the website | 18:08 |
| psypher2461 | is that all due to the communication issues you are having? | 18:08 |
| joshuahoover | psypher2461: it sounds like we either have a bug, or the network connection on the jaunty box is going down and the syncdaemon is trying to kill the open socket, start a new one and continue with things | 18:08 |
| joshuahoover | psypher2461: possibly | 18:09 |
| joshuahoover | psypher2461: i'm focusing on the jaunty problem right now though :) | 18:09 |
| psypher2461 | ok but it seems related | 18:09 |
| psypher2461 | files aren't syncing either way | 18:09 |
| psypher2461 | ok lets look at the jaunty problem | 18:09 |
| psypher2461 | i doubt it's network related, was on 2 different lans, all highend equipmetn and no other networking issues | 18:10 |
| joshuahoover | psypher2461: so, if you let the jaunty box go, we should either start seeing some excessive timeout entries in the ~/.cache/ubuntuone/log/syncdaemon.log file or it'll start uploading the file | 18:10 |
| Chipaca | psypher2461: when you say 'before seeing it on the website': are you refreshing the website, or waiting for it to appear? | 18:10 |
| psypher2461 | refrshing | 18:10 |
| Chipaca | ah, ok | 18:11 |
| psypher2461 | even log out log int | 18:11 |
| psypher2461 | 12mins now | 18:11 |
| psypher2461 | the smaller files were quick | 18:11 |
| jamalta | does ubuntuone sync up anything stored within the desktopcouch db? | 18:11 |
| jamalta | or does it simply select the data to sync (bookmarks, contacts, etc...) | 18:12 |
| joshuahoover | jamalta: it will sync all couchdb databases once it is setup to sync | 18:13 |
| psypher2461 | Chipaca: check up[dated log paste.ubuntu.com/309778 | 18:13 |
| joshuahoover | jamalta: we are going to make this configurable in lucid | 18:13 |
| jamalta | joshuahoover: by set up to sync you mean the ubuntuone client? | 18:13 |
| jamalta | and awesome :) | 18:13 |
| joshuahoover | jamalta: right, i mean setting it up to sync with the ubuntu one cloud, which means you setup the client with ubuntu one (add your computer to your account) and then start using contacts and/or bookmarks | 18:14 |
| jamalta | joshuahoover: then would a custom application be able to just create a database inside destkop couch to sync it to the ubuntu one cloud? | 18:15 |
| joshuahoover | jamalta: yes! | 18:15 |
| jamalta | joshuahoover: that's just awesome | 18:16 |
| joshuahoover | jamalta: we like to think so too :) | 18:16 |
| Chipaca | psypher2461: can you do: killall ubuntuone-syncdaemon; /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug ? | 18:16 |
| Chipaca | psypher2461: and, see how it goes | 18:16 |
| === john is now known as Guest85922 | ||
| Chipaca | psypher2461: (you'd need to tell it to connect via the applet after doing that) | 18:17 |
| psypher2461 | Chipaca: it's updating now i think | 18:20 |
| Chipaca | psypher2461: if it gets stuck again, this time we'll have a lot better info to help us help you :) | 18:21 |
| joshuahoover | Chipaca and facundobatista: thank you for helping me out here! much appreciated! | 18:22 |
| psypher2461 | yeah dude, much abliged | 18:23 |
| psypher2461 | k looks finished but not moving | 18:23 |
| psypher2461 | file is not on web or karmic pc, some files on karmic are not on web or on jaunty | 18:24 |
| psypher2461 | paste.ubuntu.com/309793 | 18:25 |
| facundobatista | joshuahoover, it was all Chipaca :) | 18:26 |
| joshuahoover | facundobatista: but you pulled him in :) | 18:26 |
| psypher2461 | is there a file size limit on ubuntu one? | 18:26 |
| joshuahoover | psypher2461: technically, i think it's like 5GB for a file | 18:27 |
| psypher2461 | thats reasonable | 18:27 |
| joshuahoover | facundobatista, Chipaca: the latest paste has a Failure: ubuntuone.storageprotocol.request.StorageRequestError: INTERNAL_ERROR @ line 123 | 18:27 |
| joshuahoover | http://paste.ubuntu.com/309793/ | 18:27 |
| psypher2461 | ah | 18:28 |
| Chipaca | why, what sizes are you trying to upload? | 18:29 |
| psypher2461 | 6mb | 18:29 |
| Chipaca | oops :) | 18:29 |
| psypher2461 | :) | 18:29 |
| joshuahoover | heh | 18:29 |
| Chipaca | we should be ok :) | 18:29 |
| Chipaca | ok, psypher2461: please, file a bug with this; INTERNAL_ERRRORs need investigating | 18:29 |
| psypher2461 | ok cool, what else do you need in the bug? | 18:30 |
| joshuahoover | psypher2461: right-click on the client and select "report a problem" | 18:30 |
| Chipaca | psypher2461: you should have a nice apport thing you can click on right now | 18:30 |
| Chipaca | psypher2461: due to the internal error | 18:30 |
| joshuahoover | psypher2461: then attach the paste log to the bug and describe what you were doing and the behavior you were seeing...all from the jaunty computer | 18:30 |
| psypher2461 | if the client app is not visible>? | 18:30 |
| psypher2461 | funny things are syncing now | 18:30 |
| joshuahoover | psypher2461: odd | 18:31 |
| Chipaca | psypher2461: but also, when you've done it all, please also upload ~/.cache/ubuntuone/log/syncdaemon-debug.log if that's ok (it will list your the filenames under ~/Ubuntu One/ | 18:31 |
| joshuahoover | psypher2461: start a bug here: https://bugs.edge.launchpad.net/ubuntuone-client/+filebug | 18:31 |
| psypher2461 | except the 6mb file | 18:31 |
| Chipaca | the applet restarts the syncdaemon on error, after asking for apport intervention | 18:31 |
| psypher2461 | it's still taking a while | 18:31 |
| psypher2461 | but yeah will fill it all in | 18:32 |
| Chipaca | the 6mb file is probably called somethingorother.u1conflict | 18:32 |
| joshuahoover | psypher2461: then run this command with the bug number in place of the ######: apport-collect -p ubuntuone-client ###### | 18:32 |
| psypher2461 | ok | 18:32 |
| joshuahoover | psypher2461: oh yes, thank you for all your patience and help here! | 18:32 |
| Chipaca | meaning, syncdaemon got confused and renamed it just in case (this way you don't lose data even if syncdaemon is confused) | 18:32 |
| psypher2461 | oh no thank you. best free "paid for " support ever | 18:32 |
| psypher2461 | i actually boought he 50gb option | 18:32 |
| psypher2461 | :) so thanks! | 18:33 |
| joshuahoover | psypher2461: we are determined to make ubuntu one better and getting your input and help in troubleshooting these issues helps us get there | 18:33 |
| psypher2461 | ;) me too! | 18:33 |
| Chipaca | psypher2461: my ramblings above were to you, sorry for not prefixing them with your name ^ | 18:33 |
| psypher2461 | yeah i now, this window is so quite i have forgotten to do so myself | 18:34 |
| psypher2461 | thanks cheers | 18:34 |
| Schnitz | hi all | 18:37 |
| Schnitz | i just wanted to try ubuntu one | 18:37 |
| Schnitz | setup was straight forward | 18:37 |
| Schnitz | but when i create anything in my local Ubuntu One folder or on the web it doesn't sync either way | 18:37 |
| Schnitz | http://pastebin.com/m658f575e <- logging and strace output | 18:39 |
| Schnitz | does anyone have an idea how to debug that thing or how to get it working? | 18:40 |
| Schnitz | according to the statusbar icon it's syncing. but there is no network traffic at all. netstat also doesn't show there is any connection... | 18:40 |
| psypher2461 | i am having similar issues | 18:59 |
| psypher2461 | busy dumping logs and logging a bug | 19:00 |
| === dpm is now known as dpm-afk | ||
| === teknico is now known as teknico_away | ||
| rapha | Hi | 19:35 |
| joshuahoover | rapha: hi | 19:35 |
| rapha | I just made an all new ~/Ubuntu\ One but I still get a "resource conflict with the server" ever since installing 9.10 | 19:35 |
| rapha | so i take it Ubuntu\ One should not yet be used? | 19:36 |
| joshuahoover | Schnitz: are you not seeing files on the web? | 19:36 |
| joshuahoover | rapha: "resource conflict with the server"? that's an error you are seeing? | 19:36 |
| joshuahoover | rapha: if you run this from a terminal session, can you paste what it outputs? sudo apt-cache policy ubuntuone-client | 19:37 |
| rapha | joshuahoover: its in German but thats what it says yes | 19:41 |
| joshuahoover | rapha: are you able to run that command above? sudo apt-cache policy ubuntuone-client | 19:42 |
| rapha | joshuahoover: amongst some other things, it says "Installiert: 1.0.2-0ubuntu1" | 19:43 |
| joshuahoover | rapha: you'll need to update: sudo apt-get update && sudo apt-get upgrade | 19:44 |
| rapha | oh right i had updates set to once a week | 19:44 |
| joshuahoover | rapha: try that and then restart the ubuntu one client...if it's still not working, please ping me here :) | 19:45 |
| rapha | it's running now but will probably take about half an hour to download stuff ... i'll tell you how it went when i get back later tonight ... thanks so far joshuahoover :-) | 19:45 |
| joshuahoover | thank you rapha! | 19:46 |
| === thunderstruck is now known as gnomefreak | ||
| geser | Hello, I'm new to Ubuntu One and have a simply question: how do I add a second computer to my account? | 21:43 |
| lifeless | login to the website from the second computer | 21:47 |
| mesula | It's simply not working for me. :( | 21:47 |
| mesula | Every time I try to copy a subfolder over, it doesn't sync. | 21:48 |
| mesula | I reboot and find out that it's been marked as a conflict. | 21:48 |
| mesula | I've tried completely removing and installing a few times. | 21:48 |
| joshuahoover | geser: launch ubuntu one from your computer, sign into your ubuntu one account when prompted, and add your computer to your account | 21:57 |
| mesula | Ah, I'm still using 1.0.2 | 21:58 |
| joshuahoover | mesula: when you've tried removing ubuntu one completely, did you follow the steps here? https://answers.edge.launchpad.net/ubuntuone-client/+faq/778 | 21:58 |
| mesula | Why isn't 1.1.0 in the repository yet? I want to have working file synchronisation. | 21:58 |
| mesula | joshuahoover: I followed those steps. | 21:58 |
| joshuahoover | mesula: 1.0.2-ubuntu2 is the current version | 21:58 |
| mesula | joshuahoover: I repeated several times and had no luck. :( | 21:58 |
| joshuahoover | mesula: ok | 21:58 |
| mesula | joshuahoover: Ah so 1.1.0 is beta? | 21:59 |
| joshuahoover | mesula: and you always get .u1conflict on folders/files? | 21:59 |
| mesula | joshuahoover: No. | 21:59 |
| joshuahoover | mesula: yes | 21:59 |
| geser | joshuahoover: I don't get any prompt, the Ubuntu One icon in the notification bar simply shows "Disconnected" and trying to "Connect" doesn't change anything | 21:59 |
| mesula | joshuahoover: The problem I'm having is that I'm trying to put a subfolder in my subfolder. | 21:59 |
| joshuahoover | geser: can you run the following command in a terminal session? sudo apt-cache policy ubuntuone-client | 22:00 |
| mesula | joshuahoover: I've got a folder for Documents and I'm trying to put one into that called 'Schoolwork' | 22:00 |
| joshuahoover | geser: and paste the output here? | 22:00 |
| joshuahoover | mesula: and when you put Schoolwork in to ~/Ubuntu One/Documents you get .u1conflict on Schoolwork, Documents, or something else? | 22:01 |
| mesula | joshuahoover: To begin with, I don't get anything. | 22:01 |
| geser | joshuahoover: http://paste.ubuntu.com/309951/ | 22:01 |
| joshuahoover | geser: thanks! looking at now | 22:01 |
| mesula | joshuahoover: Once I've rebooted, Schoolwork gets a .u1conflict | 22:01 |
| mesula | joshuahoover: It simply doesn't sync. :( | 22:01 |
| joshuahoover | geser: ok, you have the latest version...now i need you to paste anything that might be in the following logs to the pastebin and post here: ~/.cache/ubuntuone/log/oauth-login.log and ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 22:02 |
| joshuahoover | mesula: it doesn't sync? because you don't see it on the web site or because of some other indicator (or lack of an indicator)? | 22:02 |
| codec | hi | 22:03 |
| joshuahoover | hi codec | 22:03 |
| mesula | joshuahoover: I don't see it on the web site. | 22:03 |
| mesula | joshuahoover: Also, there's no indicator. | 22:03 |
| codec | i just figured out that this exists | 22:03 |
| codec | anyone around i can ask a few questions about the technical background of ubuntu one? | 22:03 |
| joshuahoover | mesula: can you put the contents of ~/.cache/ubuntuone/log/syncdaemon-exceptions.log to http://paste.ubuntu.com and post the url here? | 22:04 |
| geser | joshuahoover: ah, does UbuntuOne need NetworkManager? (Unable to contact NetworkManager) | 22:04 |
| joshuahoover | codec: what would you like to know? | 22:04 |
| mesula | joshuahoover: Command acknowledged. | 22:04 |
| joshuahoover | geser: yes, currently it does! | 22:04 |
| codec | joshuahoover: well, like is there any encryption for my data? or is it just plain stored in the cloud? | 22:05 |
| joshuahoover | mesula: we have a bug open that we're actively working on fixing this so that it's no longer a requirement, but right now it is | 22:05 |
| geser | joshuahoover: then I will install it and report back | 22:05 |
| joshuahoover | mesula: i'm hoping to get it into an update within the next few weeks or so...it all depends on whether we can get it done that soon and whether we can get it into karmic or need to release only to our ppa (which you can run from karmic, just need to install the ppa) | 22:05 |
| joshuahoover | geser: that was meant for you ^^ | 22:06 |
| mesula | joshuahoover: The pastebin doesn't offer for me to encrypt it. | 22:06 |
| joshuahoover | codec: https://wiki.ubuntu.com/UbuntuOne/Security | 22:06 |
| mesula | joshuahoover: Hmmm I don't think there's anything that personal there anyway. | 22:07 |
| joshuahoover | mesula: is there private info in there that you want to protect? if so, you can file a bug, mark it as private and i'll look at it there...that way only ubuntu one team members and you will have access to the bug | 22:07 |
| codec | joshuahoover: hmm. okay. are there any plans to encrypt the data? | 22:08 |
| mesula | joshuahoover: No, I think it's okay. :) | 22:08 |
| mesula | joshuahoover: http://paste.ubuntu.com/309958/ | 22:08 |
| mesula | joshuahoover: It won't sync my business studies coursework. | 22:08 |
| joshuahoover | codec: not currently...we recommend users do this using something like karmic's encrypted home directory feature or other solutions like truecrypt, etc. | 22:08 |
| mesula | I love the encrypted home directory feature. :D | 22:09 |
| mesula | It's amazing. | 22:09 |
| joshuahoover | mesula: i'm looking at the log now | 22:09 |
| joshuahoover | verterok: you around? | 22:10 |
| mesula | joshuahoover: I can't make any sense of that log file. :( | 22:10 |
| joshuahoover | mesula: you and me both, i'm afraid | 22:10 |
| mesula | joshuahoover: Darn. :( | 22:11 |
| joshuahoover | mesula: i'm curious, if you try to copy the Business Coursework folder directly into the ~/Ubuntu One/ folder what would happen | 22:12 |
| mesula | joshuahoover: Let's find out. | 22:12 |
| joshuahoover | mesula: i'm trying to ping the one dev showing on irc here who might be able to help us debug live | 22:12 |
| joshuahoover | mesula: thanks! | 22:12 |
| mesula | joshuahoover: The stupid applet has been saying syncing file 9 out of 51 for ages now... | 22:13 |
| joshuahoover | mesula: hmmm...maybe quit the client and then: sudo killall ubuntuone-client-applet ubuntuone-syncdaemon then try the test i suggested of moving Business Coursework directly into the ~/Ubuntu One/ folder | 22:14 |
| mesula | joshuahoover: It's being funny. | 22:16 |
| joshuahoover | mesula: how so? | 22:16 |
| mesula | joshuahoover: It said it was syncing and that they're now up to date. | 22:16 |
| mesula | And now I can't disconnect or connect. | 22:16 |
| mesula | Nautilus says it's disconnected and the applet says it's connected. | 22:16 |
| joshuahoover | mesula: did you try the killall command i gave you? | 22:16 |
| mesula | joshuahoover: Yes. | 22:17 |
| joshuahoover | mesula: so this is after that? | 22:17 |
| mesula | Using Nautilus, clicking the "Connect" button does nothijng. | 22:17 |
| mesula | joshuahoover: Yes. | 22:17 |
| geser | joshuahoover: thanks, seems to work now. Is there any bug I could subscribe to get notified about any progress in that regard? | 22:17 |
| joshuahoover | geser: let me find it real quick here | 22:17 |
| mesula | joshuahoover: And nothing in ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 22:17 |
| joshuahoover | geser: bug 357395 | 22:17 |
| ubottu | Launchpad bug 357395 in ubuntuone-client "ubuntuone-client requires NetworkManager" [Medium,In progress] https://launchpad.net/bugs/357395 | 22:17 |
| joshuahoover | mesula: how about ~/.cache/ubuntuone/log/oauth-login.log | 22:18 |
| mesula | Five lines of "Starting Ubuntu One client version 1.0.2" | 22:19 |
| joshuahoover | mesula: very strange | 22:19 |
| joshuahoover | mesula: can you try this again: killall ubuntuone-client ubuntuone-syncdaemon | 22:19 |
| joshuahoover | mesula: then start the client again | 22:19 |
| mesula | joshuahoover: http://paste.ubuntu.com/309961/ | 22:19 |
| joshuahoover | mesula: reviewing | 22:20 |
| mesula | joshuahoover: It's saying my files are up to date. | 22:20 |
| mesula | joshuahoover: The coursework folder is on the website now, but the contents are not. | 22:21 |
| mesula | Ah, it's syncing now. | 22:21 |
| mesula | Or at least, it's saying it is. | 22:21 |
| mesula | 4 of 51... | 22:22 |
| joshuahoover | mesula: ok, this may be because it's still syncing, try: u1sdtool --current-transfers | 22:22 |
| mesula | joshuahoover: Yeah, it's uploading. | 22:22 |
| joshuahoover | mesula: ok...now, is it uploading it as ~/Ubuntu One/Business Coursework/ or ~/Ubuntu One/Documents/Business Coursework/ ? | 22:23 |
| mesula | /home/samuel/Ubuntu One/Business Coursework/ | 22:23 |
| mesula | It's stopped uploading. | 22:23 |
| joshuahoover | mesula: ok | 22:23 |
| mesula | It stopped at 8 out of 51 files | 22:23 |
| joshuahoover | mesula: is there anything in the ~/.cache/ubuntuone/log/syncdaemon-exceptions.log ? | 22:24 |
| mesula | u1sdtool --current-transfers no longer reports anything. | 22:24 |
| mesula | joshuahoover: Yes. | 22:24 |
| joshuahoover | codec: did you have more questions? | 22:24 |
| joshuahoover | mesula: ok, can you share that with me? | 22:24 |
| mesula | joshuahoover: http://paste.ubuntu.com/309963/ | 22:24 |
| joshuahoover | mesula: reviewing | 22:24 |
| joshuahoover | mesula: there wouldn't be any invalid utf-8 characters in those filenames, would there? | 22:25 |
| mesula | joshuahoover: Is ' or - invalid? | 22:26 |
| mesula | Or [ ? | 22:26 |
| joshuahoover | mesula: those should be ok | 22:26 |
| mesula | joshuahoover: Then no. | 22:26 |
| joshuahoover | mesula: i'm doing a quick test here, one min. | 22:27 |
| mesula | joshuahoover: It's getting near my bedtime. | 22:27 |
| mesula | joshuahoover: The client is now reporting "Updating 23 of 37 files" | 22:28 |
| joshuahoover | mesula: hmmm | 22:29 |
| joshuahoover | mesula: i'm not sure why it's not liking those docs in the exceptions log | 22:29 |
| mesula | joshuahoover: Because Ubuntu One is stupid and buggy. | 22:30 |
| joshuahoover | mesula: it would appear to be that way in this case, yes :) | 22:30 |
| mesula | It says it's just finished updating 31 files | 22:31 |
| mesula | What the hell? The website says 1.8MB is uploading but it shows no files. | 22:31 |
| joshuahoover | mesula: ok, there is a way for us to get more info so a dev with intimate knowledge of syncdaemon can better troubleshoot this in the morning | 22:32 |
| joshuahoover | mesula: there are some performance issues with when files show up on the web site right now, that is something we're working on fixing currently | 22:32 |
| mesula | joshuahoover: Then how will I know if the files are properly synced?!?!? | 22:33 |
| mesula | joshuahoover: This makes testing it really difficult. | 22:33 |
| joshuahoover | mesula: agreed | 22:33 |
| mesula | joshuahoover: Then it should be a high priority thing to get sorted out... | 22:33 |
| joshuahoover | mesula: what we really need to figure out is why some of those files are erroring out | 22:33 |
| mesula | joshuahoover: No idea. | 22:34 |
| joshuahoover | mesula: it is, we have numerous people working on that problem right now | 22:34 |
| joshuahoover | mesula: if you can, i'd like you to try the following to help us get better debug info | 22:34 |
| mesula | joshuahoover: I guess this is what I get for not sticking to LTS releases... | 22:34 |
| joshuahoover | mesula: 1) sudo killall ubuntuone-client-applet ubuntuone-syncdaemon | 22:34 |
| joshuahoover | mesula: 2) /usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug | 22:34 |
| joshuahoover | mesula: 3) start ubuntu one client as you normally would | 22:35 |
| joshuahoover | mesula: 4) copy that coursework folder into Documents or a new folder that doesn't already have it | 22:35 |
| joshuahoover | mesula: 5) let it sync and then copy the output from the syncdaemon debug window to pastebin...i'll file a bug with this info attached and have a dev look at it in the morning (morning being EST in this case) | 22:36 |
| joshuahoover | mesula: my apologies for the hassles and inconvenience this is causing you...we will do our best to get to the bottom of what is causing this problem in addition to fixing the performance issue | 22:37 |
| mesula | joshuahoover: I don't think Gnome terminal caught all of the output... | 22:39 |
| joshuahoover | mesula: arggghhh...sorry | 22:39 |
| mesula | joshuahoover: http://paste.ubuntu.com/309973/ | 22:39 |
| mesula | joshuahoover: Gnome terminal is limited to a few hundred lines. | 22:39 |
| joshuahoover | mesula: ok, let me be smarter and tell you a better way this time: usr/lib/ubuntuone-client/ubuntuone-syncdaemon --debug > ~/syncdaemon-debug.log | 22:40 |
| mesula | joshuahoover: Roger that. | 22:40 |
| joshuahoover | mesula: again, sorry, that was my mistake...thank you for all your help in providing this info! we really want to get this fixed, otherwise i wouldn't put you through all this trouble | 22:41 |
| joshuahoover | mesula: i can start filing the bug now and maybe you can attach the debug log there once i give you the link? | 22:43 |
| mesula | joshuahoover: Sure. | 22:43 |
| mesula | joshuahoover: I'm ready when you are. | 22:44 |
| joshuahoover | mesula: probably one more min. :) | 22:45 |
| joshuahoover | mesula: bug 474850 | 22:48 |
| ubottu | Launchpad bug 474850 in ubuntuone-client "Syncdaemon errors on uploading certain docs" [High,Triaged] https://launchpad.net/bugs/474850 | 22:48 |
| joshuahoover | mesula: if there is more info you think i should include, i'll gladly add it | 22:49 |
| mesula | joshuahoover: I can't think of anything. | 22:50 |
| mesula | joshuahoover: I'll keep an eye on that bug. | 22:51 |
| mesula | joshuahoover: My launchpad name is sam1234 BTW | 22:51 |
| joshuahoover | mesula: great! thank you so much for all your help! i have a note to get with the devs on this tomorrow morning (for me and them)...feel free to ping me here tomorrow for an update if you don't see anything on the bug | 22:52 |
| mesula | joshuahoover: These problems I'm having with Ubuntu One aren't doing much to help my scepticism of cloud computing. | 22:54 |
| joshuahoover | mesula: i understand completely | 22:54 |
| mesula | joshuahoover: I guess that Ubuntu One is brand new and is bound to have some problems, though. | 22:55 |
| mesula | Bedtime. I'll ping you tomorrow, joshuahoover. | 22:56 |
| codec | joshuahoover: yeah. one last questions. is there any API or something like that yet? | 23:07 |
| joshuahoover | codec: there isn't currently for files, the best source is the source code in that case: http://launchapd.net/~ubuntuone-client and http://launchpad.net/~ubuntuone-storage-protocol | 23:08 |
| joshuahoover | codec: for contacts, bookmarks, and any other data you want to replicate across computers and the ubuntu one cloud, there is desktopcouch: http://launchpad.net/desktopcouch | 23:09 |
| joshuahoover | codec: specs for Desktop Couch: http://www.freedesktop.org/wiki/Specifications/desktopcouch | 23:09 |
| joshuahoover | codec: and a link to an irc talk and presentation stuar langridge (aquarius) gave on desktop couch: http://www.kryogenix.org/code/building-applications-with-ubuntu-one/ & http://www.kryogenix.org/days/2009/09/03/desktop-couch-irc-talk | 23:10 |
| joshuahoover | codec: and, yes, we're working on putting together a nice developers section on the wiki for all ubuntu one related developer resources :) | 23:11 |
| joshuahoover | codec: we'll have more in the not too distant future | 23:11 |
| codec | joshuahoover: thank you. i'm gonna check that out. maybe i'll hack something up to sync my android phone with one | 23:12 |
| joshuahoover | codec: cool, if you have questions, please hop on here and we'll do our best to get you answers/help :) | 23:13 |
| rapha | joshuahoover: works perfectly now, thanks again! | 23:46 |
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