| === midknihtt is now known as midkniht | ||
| psypher246 | hi all, i have several issues with ubuntu one and jaunty and karmic and not sure where to actually begin, do i log a bug for every single issue i have or can I log one bug with all the issues? at this time ubuntu one is completely unusable of both platforms | 05:46 |
|---|---|---|
| MenZa | Each issue should be a seperate bug report, psypher246 | 05:51 |
| MenZa | At least, that's the norm | 05:51 |
| psypher246 | ok, big mission ahead0, got about 10 bugs | 05:52 |
| MenZa | heh | 05:59 |
| MenZa | gear up, soldier | 05:59 |
| psypher246 | really unstable product, would not have released it with karmic, but yeah lets see if they can fix the issues soon. need to start using it | 06:01 |
| === teknico is now known as teknico_away | ||
| === ozaed__ is now known as ozaed_ | ||
| === verterok|lunch is now known as verterok | ||
| Ng | so yeah I have a ~366MB video that's in an upload loop | 13:32 |
| === facundobatista is now known as facu | ||
| === facu is now known as facundobatista | ||
| === teknico_away is now known as teknico | ||
| === verterok changed the topic of #ubuntuone to: Community "Face": verterok | Updated client software is now available to everyone running Ubuntu 9.10. Please run Update Manager to install it, and then restart the client. Enjoy 9.10! | https://one.ubuntu.com | https://launchpad.net/ubuntuone | Current Beta Client Revno is 273, Protocol Revno is 73 | Release 1.1.0 (client) 1.0 (protocol) | ||
| verterok | Ng: what kind of loop? do you have the logs? | 13:53 |
| Ng | verterok: it seems to write all the bytes, but then something fails and a little later it starts again. I'm not sure if any of the current logs have a full cycle because I've had to keep stabbing it because my upload is pitiful and it's ruining my downstream bandwidth. I'll let it run properly later and file a bug | 14:01 |
| verterok | Ng: you can throttle tyhe bandwidth, just be sure to change the default values as there is a bug with that. | 14:02 |
| verterok | Ng, I'ld like to see the error, ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 14:02 |
| verterok | Ng: if you'r going to run a full cycle, please let me know, and I can guide you to setup the logging in debug so we get more info ;) | 14:03 |
| Ng | verterok: ok :) | 14:04 |
| varadero | hi, ubuntuone doesnt connect and when i checked there is no ubuntuone tocken at Open Applications->Accessories->Passwords and Encryption Keys, go to the Passwords its ubuntu 9.04 | 14:06 |
| verterok | varadero: are you using NetworkManager? | 14:06 |
| varadero | yes i do | 14:06 |
| verterok | ok, good! | 14:06 |
| varadero | thnx :) so ? | 14:07 |
| verterok | varadero: could you pastebin the content of ~/.cache/ubuntuone/log/oauth-login.log ? | 14:07 |
| varadero | verterok, http://pastebin.com/f2e45df21 | 14:08 |
| verterok | woow, that's a completely new error | 14:09 |
| varadero | :) | 14:09 |
| verterok | varadero: looks like your python install or twisted install is somewhat broken... | 14:10 |
| verterok | varadero: I'm looking, gimme 1' | 14:11 |
| verterok | varadero: please run this in a terminal: apt-cache policy python-twisted | 14:12 |
| verterok | varadero: ok, looks like your twisted installation is broken | 14:17 |
| varadero | reinstalled | 14:18 |
| verterok | varadero: restart the client and check the log file | 14:19 |
| varadero | http://pastebin.com/f537747d6 | 14:21 |
| verterok | varadero: please, run this in a terminal: python -c "import decimal; print dir(decimal)" | 14:23 |
| Elessar_81 | can i throw another problem in the ring? | 14:25 |
| joshuahoover | Elessar_81: sure | 14:26 |
| varadero | http://pastebin.com/f7213524a verterok | 14:26 |
| Elessar_81 | ok i think my ubuntu one client doesn't connect to the cloud. the oauth-login.log just has 8 lines with Starting Ubuntu One client version 1.0.2 | 14:26 |
| joshuahoover | Elessar_81: ok, and how about ~/.cache/ubuntuone/log/syncdaemon-exceptions.log ...anything there? | 14:27 |
| Elessar_81 | this file is empty | 14:27 |
| joshuahoover | Elessar_81: are you using NetworkManager? | 14:27 |
| Elessar_81 | yes | 14:28 |
| joshuahoover | Elessar_81: ok, try this from a terminal session: killall ubuntuone-client-applet ubuntuone-syncdaemon | 14:28 |
| joshuahoover | Elessar_81: then from a terminal session: ubuntuone-client | 14:28 |
| Elessar_81 | ok sry i have an syncdaemon-exceptions log timestamped from a couple minutes ago with an error | 14:29 |
| joshuahoover | Elessar_81: actually, then: ubuntuone-client-applet | 14:29 |
| verterok | varadero: did you restarted the client? | 14:29 |
| joshuahoover | Elessar_81: can you paste that to http://paste.ubuntu.com/ and post the url here? | 14:29 |
| Elessar_81 | http://pastebin.com/m3ca55acc | 14:29 |
| verterok | varadero: please, run this in a terminal: python -c "import twisted.spread.jelly" | 14:29 |
| joshuahoover | Elessar_81: ahhh, ok, i think i have a workaround for you :) | 14:30 |
| Elessar_81 | woho | 14:30 |
| joshuahoover | Elessar_81: from a terminal session: rm -f ~/.config/ubuntuone/syncdaemon.conf | 14:30 |
| joshuahoover | Elessar_81: then: killall ubuntuone-client-applet ubuntuone-syncdaemon | 14:31 |
| joshuahoover | Elessar_81: then start ubuntu one as you normally would: applications->internet->ubuntu one | 14:31 |
| Elessar_81 | ok it looks like it works. thank you sooo much what does -f in rm? i removed the configs before. | 14:35 |
| varadero | verterok, yes i did | 14:35 |
| varadero | verterok, new one after command http://pastebin.com/f233c41a0 | 14:36 |
| varadero | err sorry | 14:36 |
| joshuahoover | Elessar_81: just forces it :) | 14:36 |
| varadero | verterok, here it is http://pastebin.com/f233c41a0 | 14:36 |
| Elessar_81 | ah ok thanks | 14:37 |
| joshuahoover | Elessar_81: i just wanted to make sure it deleted for you :) | 14:37 |
| verterok | varadero: did you installed python/twisted manually? changed your $PYTHONPATH env var? | 14:37 |
| varadero | i did what ever u sad only verterok | 14:37 |
| varadero | <verterok> varadero: please, run this in a terminal: python -c "import twisted.spread.jelly" | 14:37 |
| verterok | varadero: yes, that's ok | 14:37 |
| Elessar_81 | it doesn't seem to sync my files. should it start to upload instantly or wait some time? | 14:38 |
| joshuahoover | Elessar_81: verterok has some code to fix the root of the problem but the issue is setting the preferences for bandwidth usage to the defaults...for now, don't mess with the bandwidth usage preferences...we'll have a fix out pretty soon for this | 14:38 |
| joshuahoover | Elessar_81: you have files in ~/Ubuntu One/ | 14:38 |
| joshuahoover | ? | 14:38 |
| verterok | varadero: I mean, in the past did you installed a custom python or twisted without using apt-get or synaptic | 14:38 |
| Elessar_81 | yes a >500 mb backup | 14:38 |
| Elessar_81 | at the webpage are only ~300 mb | 14:39 |
| joshuahoover | Elessar_81: ok, you can check from a terminal session: u1sdtool --current-transfers | 14:39 |
| joshuahoover | Elessar_81: that will tell you whether files are currently uploading/downloading | 14:39 |
| Elessar_81 | ok it is working. thanks a lot | 14:40 |
| verterok | varadero: also run this to check is the decimal module is the one broked: grep ROUND_CEiLiNG /usr/lib/python2.6/decimal.py | 14:41 |
| joshuahoover | Elessar_81: great! | 14:43 |
| Elessar_81 | really thaks a lot i was working on that problem since a week | 14:44 |
| varadero | verterok, it has nothing | 14:44 |
| verterok | varadero: and: grep ROUND_CEiLiNG /usr/lib/python2.6/dist-packages/twisted/spread/jelly.py ? | 14:44 |
| joshuahoover | Elessar_81: sorry for the hassles, we're working as fast as we can to improve all parts of the system...thank you for your patience :) | 14:44 |
| CardinalFang | I'm jumping ahead to stand-up meeting, note my TODO. | 14:45 |
| CardinalFang | DONE: Bug#474252 segv no core may be fixed; sent tree to PQM. Reported Bug#476494 tarmac filename length. Started Bug#476064 test dc replication. | 14:45 |
| CardinalFang | TODO: Sick day. | 14:45 |
| CardinalFang | BLOCKED: - | 14:45 |
| CardinalFang | Laters, all. | 14:45 |
| Elessar_81 | np i know that every software has errors, you did a great job with this software. it worked great on my notebook with karmic alpha and beta. saved my life when my notebook was stoeln. the bacjup was in the cloud | 14:46 |
| varadero | verterok, nothing again | 14:46 |
| verterok | that's weird :( | 14:47 |
| varadero | strange | 14:47 |
| verterok | varadero: and: grep ROUND_CEiLiNG /usr/lib/python2.6/dist-packages/twisted/spread/jelly.pyc ? | 14:47 |
| varadero | something like ubuntuone has to be not such complex | 14:47 |
| varadero | varadero, nothing | 14:47 |
| verterok | varadero: isn't a ubuntuone issue, looks like something in twisted/python is using a unexisting constant name | 14:48 |
| varadero | what can i do ? | 14:48 |
| joshuahoover | thank you for the kind words there Elessar_81! i'm passing that on to the team! | 14:48 |
| varadero | this is fresh install ubuntu i installed it today and all packages official | 14:49 |
| verterok | varadero: is this 9.10? | 14:49 |
| varadero | none 9.04 | 14:49 |
| verterok | varadero: try this last command: grep ROUND_CEiLiNG /usr/lib/python2.6/decimal.pyc | 14:50 |
| verterok | varadero: I'm trying to find out where is the broken bit | 14:50 |
| Elessar_81 | sure, say a big thanks you. have a nice day. you saved mine. | 14:51 |
| varadero | verterok, output is null | 14:51 |
| varadero | nothing | 14:51 |
| verterok | varadero: could you file a bug, it might be a packaging issue in the python or twisted package | 14:54 |
| verterok | ? | 14:54 |
| verterok | varadero: once we have the bug, I think we can assing it to the python package in ubuntu | 14:54 |
| varadero | verterok, i have several ubuntu 9.04 computers here | 14:57 |
| varadero | i will try with next one | 14:57 |
| varadero | may be its only for this one | 14:57 |
| verterok | varadero: oh, cool. thanks! | 14:57 |
| verterok | varadero: might be, but if you don't mind to file the bug that would be great :) | 14:57 |
| jblount | Desktop+ MEETING BEGINS | 15:00 |
| urbanape` | me | 15:00 |
| teknico | me | 15:01 |
| jblount | me | 15:01 |
| jblount | Chipaca, vds ? | 15:02 |
| Chipaca | me | 15:02 |
| vds | me | 15:02 |
| jblount | urbanape`: As you're ready... | 15:03 |
| urbanape` | DONE: Made an instrumented branch of Bindwood that shows some promising post-first-launch performance boosts. | 15:03 |
| urbanape` | TODO: Fix some of the web UI issues, get estimates of remaining tasks to Chipaca. Try to get my Bindwood branch into somebody's PPA (would love a pair on the nitty-gritty aspects of this - I get it in an academic sense) | 15:03 |
| urbanape` | BLOCK: None | 15:03 |
| urbanape` | teknico, I choose you! | 15:03 |
| === urbanape` is now known as urbanape | ||
| teknico | DONE: completed the fix for the web part of #423746; fought with launchpad and bazaar; started drafting the proposal for contacts categories | 15:03 |
| teknico | TODO: land the fix for #475202; land the fix for the web part of #423746; complete the proposal for contacts categories | 15:03 |
| teknico | BLOCK: none | 15:03 |
| teknico | next: jblount | 15:03 |
| jblount | DONE: More work on /files/ ui, started work on some js form validation stuff | 15:04 |
| jblount | TODO: REVIEWS! also finish form validation stuff | 15:04 |
| jblount | BLOCKED: Nope | 15:04 |
| jblount | Chipaca: ! | 15:04 |
| Chipaca | DONE: got some estimates. Passed syncdaemon knowledge on to nessita (I hope!). TODO: poke people more, prepare estimates, blueprints. BLOCKED: no NEXT: vds | 15:04 |
| varadero | verterok, different machine same result | 15:05 |
| joshuahoover | varadero: how are you installing ubuntu one? | 15:06 |
| verterok | varadero: there is any pending upgrade? run: sudo apt-get update; sudo apt-get upgrade | 15:06 |
| Chipaca | vds: go, go, go! | 15:06 |
| vds | DONE: some progress on watchdaemon #472803, some estimations on mobile setup, code review | 15:06 |
| vds | TODO: code review | 15:06 |
| vds | BLOCKED: nope | 15:06 |
| vds | I guess that's it... | 15:06 |
| jblount | EOM, hackers they be hacking | 15:07 |
| varadero | https://one.ubuntu.com/support/installation/ << i do fallow this instructions | 15:08 |
| varadero | "A web page will launch after clicking Ubuntu One in the previous step" << this never happens | 15:08 |
| joshuahoover | varadero: ok...and if you run: sudo apt-cache policy ubuntuone-client | 15:08 |
| varadero | http://pastebin.com/f555737b7 | 15:13 |
| joshuahoover | varadero: ok, you have the latest release of ubuntu one...hmmm | 15:17 |
| joshuahoover | varadero: and you get the same error on two machines? | 15:17 |
| verterok | varadero: can you check if there is a update for python/twisted available? | 15:19 |
| verterok | joshuahoover: looks like a python/twisted packaging bug | 15:19 |
| joshuahoover | verterok: yeah...strange | 15:19 |
| varadero | its already lates version | 15:20 |
| joshuahoover | verterok: check this out: http://article.gmane.org/gmane.text.docutils.devel/4911 | 15:20 |
| varadero | and yes both machines has same problem | 15:20 |
| varadero | they are ubuntu 9.04 fresh update | 15:21 |
| verterok | joshuahoover: interesting | 15:21 |
| verterok | joshuahoover, varadero: http://bugs.python.org/issue1813 | 15:22 |
| verterok | varadero: are you using turkish locale? | 15:23 |
| varadero | verterok, yes i do | 15:23 |
| verterok | varadero: oohm, so you'r hitting this python bug: http://bugs.python.org/issue1813 | 15:23 |
| joshuahoover | verterok: good find! | 15:23 |
| verterok | joshuahoover: you did all the work! | 15:24 |
| joshuahoover | verterok: sounds like there is a workaround there (not sure how good it is) | 15:24 |
| verterok | joshuahoover: changing the locale for the client should be enough | 15:25 |
| joshuahoover | verterok: is that something we can/should do automatically on install? | 15:26 |
| verterok | joshuahoover: we could do a workaround in the applet and syncdaemon launch scripts, but it's ugly and the users are not going to see localized strings | 15:27 |
| joshuahoover | verterok: got ya | 15:28 |
| verterok | joshuahoover: but reading english sounds better than not having Ubuntu One at all ;) | 15:28 |
| joshuahoover | verterok: heh | 15:28 |
| joshuahoover | verterok: would you be so kind as to file a bug for this? we've seen it once before (at least i recall seeing it in irc once before, but didn't see much more discussion) | 15:29 |
| verterok | joshuahoover: ok, I'll file ASAP | 15:30 |
| joshuahoover | verterok: thank you! | 15:30 |
| verterok | varadero: so, changing the locale is a workaround, I'm trying to find a way to changing the locale only for Ubuntu One | 15:34 |
| feutete | is there a way to force ubuntu one to re-sync? I have about 779M in my local Ubuntu One directory, but only 681M Used on the server side | 15:43 |
| feutete | Also, I have added files to Ubuntu One locally that haven't synced, despite the client saying it was syncing files | 15:43 |
| feutete | seems that the client thinks it has synced everything when it really hasn't | 15:43 |
| verterok | feutete: a connect/disconnect should force a resync | 15:50 |
| feutete | hmmm...doesn't appear to do it. I have connect/disconnected several times. | 15:50 |
| verterok | feutete: also you can force a resync of specific folders using u1sdtool, e.g: u1sdtool --refresh <full/path/to/the/folder> | 15:50 |
| feutete | i might try that | 15:51 |
| feutete | verterok: that didn't seem to work either. the newly added files aren't syncing. If I quit the menubar client and restart it, it says it's syncing files, but it actually isn't | 15:57 |
| verterok | feutete: did you used the path to the file or the parent folder? | 15:58 |
| joshuahoover | feutete: how do you know it's not syncing? | 15:58 |
| feutete | i tried both the i tried both the path to the file itself, as well as the path to the parent folder | 15:59 |
| feutete | joshuahoover: I know it's not syncing because new files aren't showing up in the web interface | 15:59 |
| feutete | also, the web interface shows nearly 100M less usage than actually lives in the local Ubuntu One folder | 15:59 |
| varadero | verterok, thnx i ll try it with en locale | 15:59 |
| verterok | varadero: np :) | 16:00 |
| joshuahoover | feutete: ok, that's what i thought, i wanted to make sure | 16:00 |
| verterok | feutete: could you pastebin the output of: tail -n 200 ~/.cache/ubuntuone/log/syncdaemon.log ? | 16:00 |
| joshuahoover | feutete: when you try to reforce the sync, you can run this to see what is (or isn't) transferring: u1sdtool --current-transfers | 16:00 |
| feutete | verterok: http://pastebin.com/d13d85f60 | 16:02 |
| feutete | joshuahoover: if I reforce the sync and then check current-transfers, it shows 0 uploads and 0 downloads | 16:03 |
| joshuahoover | feutete: hmmm... | 16:03 |
| feutete | is there an easy way to completely wipe what's on the server, and sync as if it was my first time? | 16:04 |
| joshuahoover | feutete: one way would be to delete everything from the client and then, if anything is left on the server, delete the folders and files on the server via the web ui | 16:05 |
| feutete | joshuahoover: i'll give that a spin. shouldn't be too difficult | 16:05 |
| joshuahoover | feutete: how big are the files that you're trying to resync in the log file giving above? | 16:06 |
| verterok | feutete: or you can wipe out the client data/metadata and resync with the contents in the server, then copy new data locally in ~/Ubuntu One | 16:06 |
| feutete | joshuahoover: pretty small. anywhere between 100 bytes and 30K | 16:07 |
| joshuahoover | feutete: or you can go extreme and reinstall ubuntu one clean: https://answers.edge.launchpad.net/ubuntuone-client/+faq/778 | 16:08 |
| feutete | joshuahoover: I deleted thru the web UI and moved everything out of ~/Ubuntu One locally, and then put the files back into ~/Ubuntu One locally, and syncdaemon.log shows lots of activity for syncing the files, so we'll see what comes of this | 16:15 |
| joshuahoover | feutete: ok, thank you for your patience and helping us debug this...i'll be here for the next hour or so and then back in about 1.5 hours so i'll monitor the channel here | 16:16 |
| feutete | joshuahoover: Thanks for the help, and verterok too | 16:17 |
| feutete | hmmm....u1sdtool --current-transfers still shows 0 uploads and 0 downloads, and the web UI is empty | 16:18 |
| joshuahoover | feutete: can you paste your ~/.cache/ubuntuone/log/syncdaemon.log again? | 16:22 |
| feutete | In other news, if I mouse over the Ubuntu One icon in the menu bar, the tool tip says "Updating Files...", the icon itself has the red X indicating it's disconnected, and if I click it, it says "Your files are up to date" | 16:22 |
| feutete | yes, I'll pastebin again | 16:22 |
| joshuahoover | feutete: oh, the client shows disconnected? | 16:23 |
| joshuahoover | feutete: can you also paste ~/.cache/ubuntuone/log/oauth-login.log and post that url here as well? | 16:23 |
| feutete | technically, yes, but it also says it's updating files | 16:23 |
| feutete | if I connect it, it only stays connected for 30s or so, and then disconnects again | 16:23 |
| joshuahoover | feutete: and, while we're at it, if you have ~/.cache/ubuntuone/log/syncdaemon-exceptions.log post that as well...something isn't right | 16:23 |
| feutete | here's oauth-login: http://pastebin.com/d600d4b1b | 16:25 |
| joshuahoover | feutete: ok, looks like you were getting some errors from the client earlier, but right now it's connecting ok...i'm guessing there's something in syncdaemon-exceptions.log | 16:26 |
| feutete | and here's the last 200 lines of syncdaemon.log: http://pastebin.com/d69ad237 | 16:26 |
| feutete | syncdaemon-exceptions.log is empty | 16:26 |
| joshuahoover | feutete: hmmm...and the client still shows the red x and disconnected? | 16:27 |
| feutete | joshuahoover: yes, still shows the red X, disconnected, the tool tip shows Updating Files... and if I click the icon, it says my files are up to date | 16:27 |
| joshuahoover | feutete: i'm guessing nothing shows up in the web ui? | 16:29 |
| feutete | joshuahoover: that's right: nothiing in web UI | 16:31 |
| feutete | joshuahoover: I found this in a syncdaemon-exceptions.log dated earlier this morning: http://pastebin.com/d14a8d50 | 16:32 |
| joshuahoover | feutete: ah ha! | 16:32 |
| joshuahoover | feutete: ok, that one is easy to work around and we should try it first | 16:32 |
| joshuahoover | feutete: from a terminal session, first: rm -f ~/.config/ubuntuone/syncdaemon.conf | 16:33 |
| joshuahoover | feutete: then: killall ubuntuone-client-applet ubuntuone-syncdaemon | 16:33 |
| joshuahoover | feutete: then start ubuntu one normally: applications->internet->ubuntu one | 16:33 |
| feutete | ok, trying | 16:35 |
| urbanape | biab | 16:35 |
| feutete | joshuahoover: restarted ubuntu one, and the icon shows syncing | 16:35 |
| joshuahoover | feutete: still showing connected? | 16:36 |
| joshuahoover | feutete: and try: u1sdtool --current-transfers | 16:36 |
| feutete | joshuahoover: u1sdtool --current-transfers still shows 0 uploads and 0 down. Yes, shows still connected | 16:36 |
| joshuahoover | feutete: ok, it takes just a bit for syncdaemon to scan the local ~/Ubuntu One/ directory to check on what needs to be uploaded | 16:36 |
| feutete | joshuahoover: syncdaemon.log shows activity, so I suspect it's scanning now. I'll be paitent and will report back with results. Meanwhile, the menu icon shows still connected, which is a good sign | 16:37 |
| joshuahoover | feutete: ok, good :) | 16:38 |
| joshuahoover | feutete: that's better than before, now we'll see if files start uploading | 16:38 |
| feutete | joshuahoover: thanks again | 16:38 |
| feutete | joshuahoover: web UI is starting to show files | 16:38 |
| joshuahoover | feutete: thank you for all your patience on pasting log files so many times and running steps over and over again! | 16:38 |
| feutete | joshuahoover: no problem. thanks for your help. I'm excited to have Ubuntu One. | 16:39 |
| === joshuahoover changed the topic of #ubuntuone to: Community "Face": joshuahoover | Updated client software is now available to everyone running Ubuntu 9.10. Please run Update Manager to install it, and then restart the client. Enjoy 9.10! | https://one.ubuntu.com | https://launchpad.net/ubuntuone | Current Beta Client Revno is 273, Protocol Revno is 73 | Release 1.1.0 (client) 1.0 (protocol) | ||
| === Chipaca_ is now known as Chipaca | ||
| feutete | joshuahoover: the upload is progressing, but horribly slow...in the last hour, I have uploaded 3.3M, but it's my understanding that the speed problems are a known issue... | 17:53 |
| feutete | thanks for the help getting syncing | 17:53 |
| === sandy|lu1k is now known as sandy|lurk | ||
| === john is now known as Guest5360 | ||
| mesula | joshuahoover: Any progress on that bug? | 18:58 |
| mesula | joshuahoover: I'm just waiting for it to be fixed so that I can use Ubuntu One. | 18:59 |
| joshuahoover | mesula: sorry, i was out | 19:29 |
| mesula | joshuahoover: No problem. | 19:29 |
| joshuahoover | mesula: i'm checking on the status now to see where we're at | 19:29 |
| joshuahoover | mesula: were you able to get more recent debug info for facundobatista? bug 474850 (see last comment) | 19:32 |
| ubottu | Launchpad bug 474850 in ubuntuone-client "Syncdaemon errors on uploading certain docs" [High,Incomplete] https://launchpad.net/bugs/474850 | 19:32 |
| mesula | joshuahoover: I was, yeah. | 19:32 |
| mesula | joshuahoover: I couldn't upload it to Launchpad so I sent it directly to him. | 19:32 |
| mesula | joshuahoover: Launchpad was being buggy. | 19:32 |
| joshuahoover | mesula: ahhh...ok, then let me check with facundo | 19:32 |
| facundobatista | joshuahoover, yes, verterok is following this, I sent him mesula log | 19:32 |
| joshuahoover | facundobatista: ah, ok...i know verterok is trying to work on some db issues right now though | 19:33 |
| joshuahoover | facundobatista: based on what you saw, was there anything else we need from mesula? | 19:35 |
| facundobatista | joshuahoover, that may explain some of the errors that mesula found ;) | 19:35 |
| joshuahoover | facundobatista: always possible...though, i'd expect to see a lot more bugs filed like mesula | 19:35 |
| facundobatista | joshuahoover, yes! | 19:36 |
| rtagger | Hi again. I guess I hit the same issue lots of users do at the moment. This does not seem to be ubuntuone-specific, but here's the output of apt-cache policy: http://paste.ubuntu.com/311796/ - The mirror contains the right ubuntuone-client version, but the system insists that PPA version is the best. | 20:14 |
| rtagger | This is on the second netbook. I know how to fix that, but the question is why this is happening | 20:15 |
| joshuahoover | rtagger: hi | 20:24 |
| rtagger | joshuahoover, hi, looks like this is silent friday over here... | 20:25 |
| joshuahoover | rtagger: sorry, if you ping the person in the topic listed as "Community Face" we're more likely to see your question | 20:26 |
| joshuahoover | rtagger: i'll try to make that more obvious in the topic | 20:26 |
| === joshuahoover changed the topic of #ubuntuone to: current topic is: Need help? Ping: joshuahoover | Updated client software is now available to everyone running Ubuntu 9.10. Please run Update Manager to install it, and then restart the client. Enjoy 9.10! | https://one.ubuntu.com | https://launchpad.net/ubuntuone | Current Beta Client Revno is 273, Protocol Revno is 73 | Release 1.1.0 (client) 1.0 (protocol) | ||
| rtagger | joshuahoover, ah, sorry. | 20:27 |
| joshuahoover | rtagger: ok, so, that's not the latest ppa version you're showing, the latest is r273 | 20:27 |
| joshuahoover | rtagger: np, i changed the topic to be more specific :) | 20:27 |
| joshuahoover | rtagger: the ppa is almost always going to be more recent than the one in karmic | 20:27 |
| rtagger | joshuahoover, this ppa was for jaunty | 20:28 |
| joshuahoover | rtagger: ok, but in the paste it shows karmic repos as well :) | 20:28 |
| rtagger | and remained that despite of the complete system update | 20:28 |
| joshuahoover | rtagger: so, you've done sudo apt-get update and the latest version still shows 1.1+r269? | 20:29 |
| rtagger | yup | 20:29 |
| joshuahoover | rtagger: hmmm | 20:29 |
| rtagger | joshuahoover, basically, If I were a PC, I would behave the same way, since I have 1.1+blah version while "they" want me to install 1.0.2 version | 20:30 |
| joshuahoover | rtagger: but this is a jaunty computer??? | 20:31 |
| rtagger | joshuahoover, this is now karmic, lsb_release says so :), all repos are set to karmic, but ubuntuone-client remained from jaunty... | 20:32 |
| joshuahoover | rtagger: yes, and the real problem is that the ppa should be saying r273 and that should be the version used on your computer since you have the ppa repo installed because that is the latest version of ubuntu one...do you still have the ubuntu one ppa in our /etc/apt/sources.list? | 20:33 |
| rtagger | joshuahoover, the update proces removed all ppas from sources.list. So no package lists contain any reference to jaunty ppa. This is why it is not updated to the latest jaunty ppa. | 20:35 |
| joshuahoover | rtagger: ok, that makes sense...so it has the last ppa package and that is still newer than the karmic update (at least in terms of version numbers) | 20:36 |
| rtagger | joshuahoover, yup, If this is the only check apt performs then ... why was it released as 1.1+revision? | 20:37 |
| joshuahoover | rtagger: because 1.0.x is karmic and then we went on with 1.1+ for the ppa and lucid | 20:37 |
| joshuahoover | rtagger: 1.0.x was cut weeks before karmic final | 20:38 |
| joshuahoover | rtagger: so i think what you'll need to do is remove ubuntuone, do an update, make sure it's saying 1.0.2ubuntu2 is the candidate and then install | 20:39 |
| rtagger | joshuahoover, this ppa was installed when we were testing the issue with files gone missing, right when karmic entered rc or something like that | 20:39 |
| joshuahoover | rtagger: ok, yeah, so you'll either need to add the ppa back to sources.list or remove the current install and install the karmic version | 20:40 |
| rtagger | joshuahoover, yep, removal and reinstall will help, at least now I know that only version is checked when updates are processed. | 20:40 |
| joshuahoover | rtagger: yep, i haven't seen anyone else in the same situation, though i'm kind of surprised...i need to check through bugs closer for this scenario | 20:41 |
| rtagger | joshuahoover, I guess anybody installed ubuntuone into jaunty during release process of karmic will face such issues. I don't think there will be many :) | 20:42 |
| rtagger | joshuahoover, thanks for your help, again :) | 20:43 |
| joshuahoover | rtagger: yep, it's definitely limited to people installing ubuntuone during a limited period of time where they'd run into this...thank you (as always!) for your patience and help! | 20:43 |
| rtagger | joshuahoover, I just like searching for the answers/troubleshooting. I've been working in software development area for some time, so bugs are not some kind of exceptions :). And I like ubuntuone. Don't know why but I do :) | 20:46 |
| joshuahoover | rtagger: if you have ideas on how we can improve things on the support side (faqs, bug triage, tutorials, docs, etc.) i welcome them! you have a great perspective on things that is hard for those on the team to have. | 20:53 |
| rtagger | joshuahoover, okay, I'll see what I can do :) | 20:58 |
| joshuahoover | rtagger: great! my email is joshua dot hoover at canonical dot com | 20:59 |
| rtagger | joshuahoover, btw, https://one.ubuntu.com/features/#files - is it intended that Files section shows "This is my file name.odt" 7 times, with different icons but with the same size, or it is just a mock-up? | 21:06 |
| joshuahoover | rtagger: no, that's not right...that's what you're seeing when you go there? | 21:06 |
| rtagger | joshuahoover, this is just a picture that displays web ui interface example for files section. It got my attention because there are a lot of different icons for the same file. Minor documentation mistake only. | 21:09 |
| joshuahoover | rtagger: ahhh, ok, i missed the /features part of the url! | 21:09 |
| joshuahoover | rtagger: yeah, we should fix that :) | 21:09 |
| === mesula1 is now known as Samuel-NotAFK | ||
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