| Ahmuck_ | bug reporting has got a major bug | 02:06 |
|---|---|---|
| Ahmuck_ | any chance the bugsquad could fix the spamming bug? | 02:06 |
| Ahmuck_ | i've gotten at least 30+ messages today about the same bug, repeat, repeat, repeat, this bug is a duplicate of ... | 02:47 |
| Ahmuck_ | 30+ yesterday | 02:47 |
| Ahmuck_ | 30+ the day before | 02:47 |
| JanC | Ahmuck_: you can always unsubscribe, but I guess that's not what you want ;) | 03:07 |
| Ahmuck_ | JanC: unsubscribe from that bug? | 03:27 |
| Ahmuck_ | the bug reporting is subscribing automatically when reporting a bug? | 03:28 |
| Ahmuck_ | a better solution would to not e-mail when it's marked as a duplicate | 03:29 |
| JanC | you can unsubscribe, but in most cases that's not what we want, because users might be asked for more info, to try a test-package, etc. | 03:29 |
| JanC | so maybe, file a bug against launchpad | 03:30 |
| JanC | and developers who are subscribed probably want to get the duplicate mails | 03:30 |
| Ahmuck_ | well, the spamming has caused me to now close any bugs that happen rather than report | 03:30 |
| JanC | eh, thats' not exactly the right way to deal with it | 03:31 |
| Ahmuck_ | so your getting no bug reports from me at all now, and people are asking all over how to unsubscribe | 03:31 |
| Ahmuck_ | which really defeats the purpose | 03:31 |
| JanC | like I said, this could be considered as a launchpad bug | 03:31 |
| JanC | maybe an option whether you want those or not | 03:32 |
| JanC | which defaults to no | 03:32 |
| JanC | so develoeprs can enable it | 03:32 |
| JanC | https://bugs.launchpad.net/launchpad | 03:32 |
| JanC | and maybe ask in #launchpad | 03:33 |
| JanC | but certainly file a bug about it | 03:34 |
| Ahmuck_ | eh, i'll just blacklist the bug as spam in my e-mail and let someone else file a bug | 03:35 |
| JanC | Ahmuck_: *sigh* and thanks for being unhelpful | 03:39 |
| JanC | could you please at least say what's the "master bug" causing this? | 03:40 |
| Ahmuck_ | Thank you for taking the time to report this crash and helping to make | 03:40 |
| Ahmuck_ | Ubuntu better. This particular crash has already been reported and is a | 03:40 |
| Ahmuck_ | duplicate of bug #429322, so is being marked as such. | 03:40 |
| ubot4 | Launchpad bug 429322 in seahorse-plugins "seahorse-agent assert failure: ERROR:iop-profiles.c:606:IOP_generate_profiles: assertion failed: (obj && (obj->profile_list == NULL) && obj->orb)" [High,Confirmed] https://launchpad.net/bugs/429322 | 03:41 |
| Ahmuck_ | Jan, i just tried to search for that bug on bugs.launchpad, and launchpad spit out an error | 03:41 |
| nigel_nb | Hi, I have a problem with my system's audio and noticed a bug logged with the same problem. I have subscribed to the bug, and reported that I too have the bug. Is there anything more I should do? | 03:48 |
| JanC | nigel_nb: if you have the *exact* same hardware (down to the subsystem vendor & device ID) then you can maybe set it as confirmed, otherwise you better file a new bug | 03:49 |
| nigel_nb | JanC: when I do an lspci, I get my audio driver as Intel 82801I | 03:51 |
| nigel_nb | JanC: same as the bug | 03:51 |
| JanC | you need to compare lspci -vv | 03:51 |
| JanC | which basically speaking indicates how the manufacturer integrated that component on the motherboard ;) | 03:52 |
| nigel_nb | JanC: oh, thats not given with the bug | 03:52 |
| JanC | it should be, if it was reported correctly (in the attachments) | 03:52 |
| nigel_nb | JanC: so I need to log a separate bug? | 03:52 |
| JanC | what bug is it? | 03:53 |
| nigel_nb | JanC: oh yeah :P sorry.. will check | 03:53 |
| JanC | https://wiki.ubuntu.com/DebuggingSoundProblems might be useful | 03:53 |
| nigel_nb | tried all that, no avail. | 03:54 |
| nigel_nb | there is a difference in the subsystem and vendor ID | 03:54 |
| nigel_nb | I guess I'll have log a new bug then | 03:54 |
| JanC | but did you compare those 4 lines with what's in the bug report? | 03:54 |
| JanC | ah, okay, file a new bug then | 03:54 |
| nigel_nb | I put the status as "New" ? | 03:55 |
| JanC | for a new bug, it will be new by default? | 03:56 |
| nigel_nb | JanC: been using Ubuntu for long, never filed a bug, its my buddy's laptop | 03:56 |
| nigel_nb | thanks a lot for your help :) | 03:57 |
| JanC | fiel a bug with: ubuntu-bug alsa-base | 03:57 |
| JanC | run that fro ma terminal, and it will include all the info needed | 03:57 |
| nigel_nb | JanC: oh, thanks a lot | 03:58 |
| JanC | (you need a Launchpad account, but you can create one "on the fly") | 03:58 |
| nigel_nb | ok | 03:58 |
| JanC | nigel_nb: (almost) always best to use "ubuntu-bug <source-package-name>" to file bugs | 03:59 |
| nigel_nb | that way includes all the info that you need? | 04:00 |
| JanC | normally it includes all the info Daniel needs | 04:00 |
| JanC | if not he'll ask, but it includes a lot, you'll see | 04:01 |
| JanC | maybe you can mention it looks the same as the other bug | 04:01 |
| nigel_nb | daniel does the triaging? | 04:01 |
| JanC | in the bug description | 04:01 |
| nigel_nb | ok :) | 04:02 |
| JanC | and upstreaming and fixing ;) | 04:02 |
| nigel_nb | wow | 04:02 |
| nigel_nb | u mean daniel holbach? | 04:02 |
| JanC | well, as far as he has free time | 04:02 |
| JanC | no daniel chen | 04:03 |
| nigel_nb | ah | 04:03 |
| nigel_nb | the same person who answered the previous bug | 04:03 |
| JanC | yep, he's the sound hero/volunteer of Ubuntu ;) | 04:04 |
| nigel_nb | hehe | 04:04 |
| nigel_nb | JanC: logged the bug, thanks for guiding me through it | 04:30 |
| astechgeek | anyone alive in here/ | 06:28 |
| astechgeek | Reading the ubuntuwiki/bugsquad/gettinginvolved page, and had some general questions | 06:29 |
| jmarsden | astechgeek: Just ask your real question(s), and see who answers :) | 06:32 |
| astechgeek | what do I need to put in the email to request a mentor? | 06:33 |
| astechgeek | :-/ I can not hear anyone over the deafening chirp of crickets | 06:37 |
| astechgeek | mentor email sent now what? | 06:52 |
| astechgeek | i | 06:53 |
| jmarsden | astechgeek: Now wait... and be aware there is a long waiting time for mentors, if I remember rightly. Meanwhile just get involved in whatever area you want to get started in, you don ot have to wait for a mentor. | 06:54 |
| astechgeek | How... I haven't got a clue where to start | 06:55 |
| jmarsden | What is that you want to do -- bugsquad type things or packaging stuff? | 06:55 |
| astechgeek | since Im new it would logical to start small right? | 06:57 |
| dtchen | how is it reading https://wiki.ubuntu.com/MOTU/GettingStarted ? | 06:57 |
| jmarsden | Well, you could start by going through examples in the packaging stuff, per the six steps in that GettingStarted page ... | 06:58 |
| brad_ | has anyone else had a bug with setting emblems? | 08:14 |
| === YDdraigGoch is now known as WelshDragon | ||
| === erhesrhsrtb54vyh is now known as Elbrus | ||
| === maco_ is now known as maco | ||
| === maco_ is now known as maco | ||
| === nightwis- is now known as nightwish | ||
| Narc | Hi everyone. Is someone able to explain to me how I can start helping triaging bugs without being a member of the BugSquad yet, to train myself a little... Thanks. | 14:43 |
| maco | Narc: chck out wiki.ubuntu.com/BugSquad to learn now | 14:44 |
| maco | *how | 14:44 |
| maco | you dont need to be in BugSquad to set status on bugs | 14:45 |
| maco | and BugSquad cant do Importance, so... | 14:45 |
| Narc | Oh, okay, that's what I wanted to know. That's the wiki I'm reading. Thanks | 14:46 |
| geser | what's the correct status for an open bug which got filed for a release which is EOL now (edgy)? Invalid or Won't fix? | 14:47 |
| maco | geser: check to see if it still exists in currently supported versions | 14:49 |
| geser | maco: see bug #78407 | 14:50 |
| ubot4 | Launchpad bug 78407 in gnupg2 "Missing translation strings in edgy" [Undecided,Confirmed] https://launchpad.net/bugs/78407 | 14:50 |
| maco | oh... hmm well its fix released in current development version (lucid) right...? | 14:51 |
| maco | blah i dont like these situations | 14:52 |
| geser | maco: I assume so, the translation page for gnupg2 in karmic list over 1600 untranslated strings for some languages | 14:55 |
| maco | wow | 14:57 |
| _Narc_ | Can someone explain to me what am I supposed to do of a bug (badly) filled in a language other than english ? Sorry about the stupid question, I'm trying to learn how to triage. Thanks. | 15:48 |
| maco | _Narc_: find someone to translate it | 15:54 |
| _Narc_ | maco: well, I did, it's really not long, in spanish, but what am I supposed to do, answer in English ? | 15:55 |
| maco | i tend to ask questions in their language if i know it and then in english "I just asked for..." | 15:56 |
| _Narc_ | Good idea. I can't speak spanish though. How can I found a bug triager who speaks spanish and suggest the bug to him ? | 15:59 |
| maco | andreasmoog speaks spanish and is a bugcontrol person, but he's not online right now... | 16:00 |
| _Narc_ | Okay, I'll sort it out, thanks for your help. I'm afraid of doing something wrong, would be counter-productive. | 16:01 |
| maco | can always try google translate, but.... | 16:01 |
| _Narc_ | Well, they're not that good :) | 16:02 |
| hacktick | https://wiki.ubuntu.com/Apport#How%20to%20enable%20apport is outdated - how do I start apport with karmic? | 16:21 |
| === kees__ is now known as kees | ||
| kklimonda | hacktick: by editing /etc/default/apport | 16:31 |
| hacktick | thanks kklimonda | 16:37 |
| _Narc_ | My last stupid question for today : Does the LaunchPad comment box supports html ? For links, etc... | 17:05 |
| greg-g | _Narc_: I don't believe so, no. But if you paste a link, it makes it "clickable" so people don't have to copy/paste | 17:10 |
| _Narc_ | Oh, okay | 17:10 |
| _Narc_ | Good | 17:10 |
| _Narc_ | Thanks | 17:10 |
| greg-g | _Narc_: you can also use short hand for bug numbers, for instance "Bug #1234" is made clickable to launchpad bug #1234 | 17:10 |
| ubot4 | Launchpad bug 1234 in launchpad-foundations "Gina is an unmaintainable mess of command line options, environment variables and shell scripts" [Medium,Fix released] https://launchpad.net/bugs/1234 | 17:10 |
| ubot4 | Launchpad bug 1234 in launchpad-foundations "Gina is an unmaintainable mess of command line options, environment variables and shell scripts" [Medium,Fix released] https://launchpad.net/bugs/1234 | 17:10 |
| greg-g | no prob | 17:10 |
| _Narc_ | greg-g: That's what I wanted. Pretty good then. | 17:11 |
| === yofel_ is now known as yofel | ||
| v0xel | Hi all! | 18:42 |
| v0xel | https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/463654 | 18:42 |
| ubot4 | Launchpad bug 463654 in software-center "software center wont start with my locale variables set to sr_RS" [Undecided,New] | 18:42 |
| v0xel | this is affecting lots of serbian users | 18:42 |
| v0xel | but this is not filled in right place | 18:42 |
| v0xel | how can i file it against python 2.6? | 18:43 |
| maco | click the dropdown where it says software-center | 18:47 |
| maco | theres a little arrow next to the text... | 18:47 |
| maco | click that and itll show edit mode | 18:47 |
| maco | theres a textbox that says software-center. change it to say python2.6 | 18:47 |
| v0xel | maco, tnx done it | 18:54 |
| v0xel | i will update it with some more info | 18:54 |
| v0xel | anyone here using localized Ubuntu? | 19:12 |
| === maco_ is now known as maco | ||
| jmarsden | v0xel: I've added language packs and played with logging into sessions in French, German, Spanish etc. for test purposes... I've not tried Serbian :) | 19:24 |
| v0xel | jmarsden, could you go to /usr/lib/python2.6/ and run python locale.py when you're logged in with anything non-english? | 19:25 |
| v0xel | and paste the output or see if there's an error, please? | 19:25 |
| v0xel | i'm trying to debug bug #463654 | 19:26 |
| ubot4 | Launchpad bug 463654 in python2.6 "Python programs wont start with locale variables set to sr_RS and sr_RS@latin" [Undecided,New] https://launchpad.net/bugs/463654 | 19:26 |
| jmarsden | OK... I'm running in English now... back soon :) BTW you could add a language pack and test this yourself, too... | 19:26 |
| jmarsden | v0xel: http://pastebin.com/f6ef2f60c | 19:35 |
| jmarsden | Looks fine to me. | 19:35 |
| v0xel | jmarsden, what's your $LANG now? | 19:35 |
| jmarsden | I'm back to English again now. | 19:35 |
| jmarsden | en_US.UTF-8 | 19:36 |
| v0xel | jmarsden, tnx for trying, i'll try to install some l10n packages and debug further on | 19:36 |
| jmarsden | OK, no problem. | 19:36 |
| === markus__ is now known as thekorn | ||
| === YDdraigGoch is now known as WelshDragon | ||
| Narc | Hello everyone. Can someone tell me if it's okay to mark a bug as confirmed if I and the submitter are the only people to experience it or does it need more people commenting ? Thanks... Sorry about the naive questions. | 20:08 |
| maco | as long as someone other than submitter can reproduce it | 20:11 |
| Narc | Well, I do. | 20:16 |
| Narc | You're always the one answering to my questions today, thanks. Sorry if I sound noob. | 20:17 |
| maco | haha its no problem | 20:18 |
| hggdh | chance, and the fact that most of us are doing something else ;-) | 20:18 |
| Narc | Haha, of course | 20:19 |
| Narc | So, if I'm able to replicate a bug, I can mark it as confirmed right away, right ? | 20:19 |
| maco | yes | 20:20 |
| Narc | Ok, thanks | 20:20 |
| maco | though if you can clarify steps to reproduce, extra awesome | 20:20 |
| Narc | I got xp points for this ? :P | 20:21 |
| maco | actually..yes | 20:22 |
| Narc | Ok, this one is already crystal clear but I will. | 20:22 |
| maco | its called "Karma" on launchpad | 20:22 |
| Narc | Haha, I know, was doing a lousy joke | 20:22 |
| Narc | Karma, yes. Reminds me of Reddit. Not as easy to earn though. | 20:24 |
| dtchen | it's actually ridiculously easy to earn karma | 20:25 |
| Narc | Oh really | 20:25 |
| dtchen | just branch everything in bzr or do translations | 20:25 |
| maco | hahahaha | 20:26 |
| Narc | I was actually thinking about doing some translations. | 20:26 |
| dtchen | please do. translations are one of the best ways to contribute. | 20:26 |
| Narc | If it's too easy to earn it'll loose it's value :) | 20:26 |
| maco | i think dtchen is referring to how people sponoring translation changes would get more karma than those actually translating...and i think it was fixed | 20:29 |
| maco | my translations karma's only 2...its been 2.5y since my last translation (im too out of practice to translate anymore) | 20:30 |
| hggdh | actually, translation is not as easy as it seems | 20:30 |
| maco | (karma decreases over time) | 20:30 |
| Narc | Well, I'm fluent in English but it's not my native language so I figured I'd translate some parts of Ubuntu. Sounded easy but I'm a bit confused with the process. | 20:32 |
| maco | i was a bit confused too. i think you can either say "this existing translation fits" or supply your own | 20:33 |
| maco | if you supply your own, the leader of your language's translation team then has to approve it, i think | 20:33 |
| hggdh | AFAIR, yes. | 20:33 |
| maco | so you dont write "monkey butt monky butt monkey butt" | 20:33 |
| Narc | Haha | 20:33 |
| Narc | People wouldn't do this | 20:34 |
| hggdh | you would be surprised | 20:34 |
| Narc | Well... I hope. | 20:34 |
| hggdh | also, consistency is important. For example, if there are two ways in a language to translate the word 'byte' (say, by the idiotism 'byte' and by the word 'octet'), you should keep using just one of them | 20:37 |
| hggdh | either one, but just one, all over the place | 20:37 |
| Narc | Yes, I read about that on my language's translation team. That and other stuff. | 20:38 |
| Narc | But they confused me more than they helped. | 20:38 |
| hggdh | heh | 20:38 |
| Narc | Ok, last question then I stop bothering you : What do we do of what I call "casual" reports that looks like " firefox/nautilus/whatever crashed while not doing anything special"...They're not really reproducible, you cannot ask for more info, but I figured maybe there could be useful to a programmer (usually a segfault), so..? | 21:00 |
| hggdh | Narc: can you give us a bug as an example? | 21:00 |
| Narc | of course | 21:00 |
| dtchen | you ask for more info | 21:01 |
| Narc | https://bugs.launchpad.net/ubuntu/+source/firefox-3.5/+bug/477754 for example | 21:01 |
| ubot4 | Launchpad bug 477754 in firefox-3.5 "firefox crashed with SIGSEGV in gtk_widget_style_get_valist()" [Undecided,New] | 21:01 |
| hggdh | this one should wait until apport processing is complete | 21:02 |
| hggdh | no, wait | 21:02 |
| Narc | Oh, ok | 21:02 |
| Narc | Ah | 21:02 |
| dtchen | huh, this is odd. | 21:03 |
| hggdh | weird. There is no coredump, but the bug was driven by apport | 21:03 |
| hggdh | I guess the reporter decided by the summary apport report | 21:03 |
| hggdh | well, then | 21:03 |
| Narc | Great. That's me. I always pick something odd as example. | 21:03 |
| dtchen | for those of you running ext4, what does the following command return? grep ext4 /proc/mounts | 21:03 |
| hggdh | dtchen: http://pastebin.com/f181df7c7 | 21:04 |
| hggdh | Narc: I do not deal much with FFox, but I am not sure how this bug can be used | 21:05 |
| hggdh | since the stacktraces are incomplete | 21:05 |
| Narc | Well, I just wanted to know the usual procedure with casual reports like these, because I saw plenty of them especially with Nautilus and FF. | 21:06 |
| hggdh | Narc: for *apport* bug reports, if the stacktrace is complete, then it can be pursued | 21:07 |
| hggdh | (I mean stackTrace and ThreadStackTrace) | 21:07 |
| hggdh | Of course, if the reporter has a way of triggering the error every time, this is a very good bit of information | 21:08 |
| hggdh | otherwise, you can look at https://wiki.ubuntu.com/Bugs/Responses and select one response as a good one | 21:09 |
| Narc | Yes, of course. I picked this one as an example because it seemed that the user wouldn't be able to replicate it. | 21:09 |
| Narc | Oh, thanks for the link | 21:10 |
| hggdh | a response that would fit, I think, is https://wiki.ubuntu.com/Bugs/Responses#Firefox%20crash%20report%20that%20fails%20retrace | 21:10 |
| hggdh | so -- following FF bug triaging, you can close INVALID with this message | 21:11 |
| hggdh | you might want to read https://wiki.ubuntu.com/BugSquad/KnowledgeBase for a general overview | 21:11 |
| hggdh | and -- Narc: thank you for helping | 21:11 |
| Narc | Oh, it's okay, thank YOU for helping me help | 21:12 |
| Narc | hggdh: so, if I get this right, it should be marked invalid because of the missing coredump, right ? | 21:12 |
| hggdh | either because the bug was not opened with a Coredump.gz attachment, or because the stack traces are incomplete, yes | 21:13 |
| Narc | Ok | 21:14 |
| Narc | I'll read the links now :) | 21:14 |
| dtchen | hggdh: thanks | 21:15 |
| === Admiral_1hicago is now known as Admiral_chicago | ||
| _Narc_ | Anybody can tell me under which package I should put a JRE bug report ? Thanks | 23:34 |
| dtchen | depends on the jre | 23:35 |
| dtchen | e.g., see 'java -version' | 23:36 |
| hggdh | you have Sun java, and OpenJDK java, for example. Then there are the different java versions | 23:37 |
| _Narc_ | Well, maybe I'm not clear enough, but I'm not the submitter, I just triage bugs. And I got a JRE bug report and wondered if it goes under opensdk or something else | 23:38 |
| _Narc_ | openjdk * sorry | 23:40 |
| dtchen | which bug #? | 23:44 |
| _Narc_ | dtchen: https://bugs.edge.launchpad.net/ubuntu/+source/openjdk-6/+bug/477615 | 23:47 |
| ubot4 | Launchpad bug 477615 in openjdk-6 "Java/eclipse error" [Undecided,New] | 23:47 |
| _Narc_ | But I figured it's openjdk-6 | 23:47 |
| hggdh | correct | 23:47 |
| _Narc_ | I'm learning | 23:48 |
| hggdh | _Narc_: :-) | 23:48 |
| dtchen | nicely done | 23:48 |
| hggdh | bonus points if you rephrase the bug title | 23:48 |
| hggdh | it is OpenJDK that sigsegv-ed | 23:48 |
| _Narc_ | Ya, I wanted to, but the guy is very vague about "founding this log file" so I hesitated. | 23:49 |
| _Narc_ | Ok, thanks | 23:49 |
| hggdh | although... the reporter *found* this on the user folder, yes. No instructions on how to reproduce | 23:50 |
| dtchen | that's a pretty nasty one to debug -- no useful info, really | 23:51 |
| _Narc_ | Really ? If you say so I believe you. I'm still a beginner programmer :) | 23:52 |
| hggdh | yeah, the stacktrace does not show any symbolic entry points, only memory addresses | 23:52 |
| hggdh | so not really much to be done there. | 23:52 |
| _Narc_ | What about the fact that I marked it as a duplicate with his first submission ? That must happen often, users submitting the exact same report twice... Is there anything to do except marking one of them invalid ? | 23:52 |
| hggdh | _Narc_: I would close it INVALID, with a comment stating that, unfortunately, there is nothing in the log that would help us pinpoint the error | 23:53 |
| _Narc_ | Okay then | 23:53 |
| hggdh | oops -- this answer was for the previous issue | 23:53 |
| _Narc_ | Ah, yes Firefox | 23:53 |
| _Narc_ | Sounded familiar | 23:53 |
| hggdh | _Narc_: when the same bug is submitted twice (yes, it happens) we usually mark the most recent as a dup of the least recent | 23:54 |
| _Narc_ | Carp... I did the opposite because his first report didn't include the "found" log file... | 23:54 |
| hggdh | now, if the least recent cannot be worked on (like on bug 477615), then we close INVALID as I just wrote | 23:55 |
| ubot4 | Launchpad bug 477615 in openjdk-6 "Java/eclipse error" [Undecided,New] https://launchpad.net/bugs/477615 | 23:55 |
| hggdh | no prob | 23:55 |
| hggdh | now you know ;-) | 23:55 |
| hggdh | and there is no real need to readjust in this case | 23:55 |
| hggdh | anyway. Usually we try to keep the oldest bug open, and mark as dups all others | 23:56 |
| hggdh | now, there is leeway here. If a more recent bug has a better-description/steps/whatever, we can use this bug, then, as the one to keep open | 23:57 |
| _Narc_ | Yes, logical. I'll do that from now on. But what if, like in this case, the newer one is better than the older ? | 23:57 |
| _Narc_ | Ah | 23:57 |
| _Narc_ | You answered when I typed | 23:57 |
| _Narc_ | Ok :) | 23:57 |
| hggdh | heh | 23:57 |
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