/srv/irclogs.ubuntu.com/2009/11/11/#ubuntu-bugs.txt

=== yoasif_ is now known as yoasif
=== micahg1 is now known as micahg
nelhageCan someone help me figure out the right way I should think about writing a patch to fix https://bugs.launchpad.net/ubuntu/+source/module-init-tools/+bug/429595 ?02:41
ubot4Launchpad bug 429595 in module-init-tools "Atheros Wireless Network Chip AR5212 not detected" [Undecided,Confirmed]02:41
nelhageThe problem, AFAICT, is that jockey is leaving behind configuration blacklisting ath5k on Jaunty → Karmic upgrades.02:42
nelhageBut I know shit about how Jockey works, or even whether this should be considered Jockey's fault, module-init-tool's fault, or what.02:42
nelhageBut since I went to the effort of figuring out what was wrong, I'd like to help see it fixed, and am willing to write a patch if I figure out what I ned to patch.02:44
=== yuriy_ is now known as yuriy
nigel_nbI need a little help from you guys about bug #48047403:16
ubot4Launchpad bug 480474 in software-center "my problem is that the software center not even let me install or uninstall applications of any kind" [Undecided,New] https://launchpad.net/bugs/48047403:16
nigel_nbper se this is not a bug... the user just needs to go to update manger and update, then it will work, but this might need to be done automatically by the application....anyone else noticed tis?03:18
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micahgnigel_nb: well, I think we need reproducibility steps03:18
micahgsoftware center is suppose to be like add/remove applications03:19
nigel_nbmicahg: I noticed this when i installed karmic03:19
micahgso what's wrong?03:19
nigel_nbI realized the problem right away and updated from upgrade manager....but it might confuse others03:19
nigel_nbwhen you first install karmic03:19
micahgso, you have to update before softare center works?03:19
nigel_nbyep03:19
nigel_nbthe first tiem03:19
nigel_nbremember when u open add/remove, the list gets updated03:19
nigel_nbthat does not happen automatically on software center03:20
micahgnigel_nb: so, you should probably comment and confirm, amybe update the description with all the information03:20
micahgnigel_nb: so I think you just described the issue :)03:20
nigel_nbmicahg: lemme just boot a virtual machine with a clean install and confirm again03:20
micahgnigel_nb: there's bug 46133403:23
ubot4Launchpad bug 461334 in software-center "Software centre's cache is not updated correctly (Phatch GUI package is not listed)" [Undecided,Confirmed] https://launchpad.net/bugs/46133403:23
nigel_nbmicahg: great :)03:24
nigel_nbmicahg: so I dont have to create a new virtual machine03:24
nigel_nbmicahg: what is Phatch?03:28
nigel_nbmicahg: but does not per se related to this bug03:29
micahgit's just a program03:33
micahgidk if you should hijack that bug03:33
nigel_nbhehe03:34
nigel_nbI'll hijack the one that i mentioned, thats close to the problem03:34
micahgbut you can change the one you have to be about first run cache updates03:34
nigel_nbyes, btw, thats called cache update?03:35
micahgsure ;)03:35
micahgnigel_nb: bug 46632103:38
ubot4Launchpad bug 466321 in software-center "After Ubuntu installation, nothing is installable until package list is updated" [Critical,Confirmed] https://launchpad.net/bugs/46632103:38
nigel_nbmicahg: great :)03:39
* nigel_nb stops creating a new virtual machine03:40
nigel_nbso I'll just mark it a duplicate03:40
micahgnigel_nb: Virtualbox can boot off a LIveCD w/out a new VM03:40
micahgor rather new install03:41
nigel_nbshouldn't i create a new machine first03:41
micahgdepends if you want to do more than simple does this work or not03:41
nigel_nbi have only 1 machine which is my test bed for lucid03:41
micahgor if you need disk space03:41
micahgsomething like this a live CD might be able to tell you03:42
micahgidk03:42
nigel_nboh..03:44
nigel_nbthanks03:44
nigel_nbmicahg: on an offhand...03:44
nigel_nbi asked for a mentor on bugcontrol yday03:44
nigel_nband forgot to add my launchpad Id... would that be a problem?03:44
micahgi don't think so03:45
hggdhnigel_nb: not really a problem, except that I am waaaay behind on working on the mentorship requests03:45
nigel_nboh03:45
nigel_nbthats trouble :(03:46
hggdhso, please, do not despair03:46
micahgnigel_nb: figuring out what you want to do can also help finding a mentor03:46
nigel_nbI'm just triaging whatever bugs I can help with right now03:46
nigel_nbI was hoping to join someone and take care of a package03:46
micahgthey all need help :)03:47
micahg42k new bugs03:47
nigel_nbwhoa03:47
micahg78k open bugs03:47
nigel_nbright now I'm just triaiging whatever I can understand with help from here03:47
nigel_nbso is it better to continue that or wait for a mentor?03:48
micahgwell, it's whatever you're comfortable with03:48
nigel_nbid rather do something that nothing :)03:48
micahgI always suggest choosing a package(s) that you're familiar with03:48
hggdhnigel_nb: the mentor will probably work with you here03:48
micahgso that you know what expected behavior is03:49
hggdhpretty much like what micahg is doing03:49
hggdhoops. Sorry for interrupting03:49
nigel_nbah..03:49
hggdhbrb03:49
micahghggdh: you're not interrupting :)03:49
hggdhgotta reboot, will BRB03:49
nigel_nbhggdh: I need to get to know everyone too :)03:49
hggdhyou will, you will:-)03:50
nigel_nbyou guys start from the newest and go towards older? or the other way around?03:51
micahgnewest first per bdmurray so we help people with current problems first03:52
nigel_nbah. ok :)03:52
macowhen i triaged wth dtchen all last summer, id try to catch teh firehose (the incoming torrent of new bugs), and he'd work from oldest.04:02
micahgmaco: is there an official audio support channel?04:03
macoofficial? no04:03
nigel_nbmaco: but then daniel knows what to do for everything he sees04:10
nigel_nbi guess i should start my making the job easier for him by triaging as much as i can04:10
nigel_nband letting experts do the patches04:10
nigel_nbbrb04:11
nigel_nbin bug #480441, the user filed it under nautilius buts is a permission problem04:22
ubot4Launchpad bug 480441 in nautilus "i cant chande the permisssion on my memory card" [Undecided,New] https://launchpad.net/bugs/48044104:23
nigel_nbshouldn't it be under linux?04:23
micahgnigel_nb: that's a good question04:24
nigel_nbmicahg: I mean the kernel04:25
micahgnigel_nb: depends04:25
nigel_nbso that we can have a report of the device04:25
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FFEMTcJhello all.. I have a quick question.. I'm trying to get into triaging... If I am unable to reproduce a bug using the information given.. Should I just leave a comment saying that or should I close as invalid?04:26
micahgFFEMTcJ: are you on a different release?04:27
micahgare the instructions clear?04:27
FFEMTcJNope.. same release as op04:27
FFEMTcJmicahg: #480484 for example...04:27
micahgbug 48048404:28
ubot4Launchpad bug 480484 in brasero "after simulating burning the program crashes" [Undecided,New] https://launchpad.net/bugs/48048404:28
FFEMTcJthe reply is mine..04:28
micahgFFEMTcJ: maybe set to incomplete and wait for response04:28
FFEMTcJok04:29
micahgnigel_nb: user isn't clear on permission for what04:29
FFEMTcJWhat would it take to mark as invalid vs incomplete?04:29
micahg!status > FFEMTcJ04:30
ubot4FFEMTcJ, please see my private message04:30
nigel_nbmicahg: the user is having trouble with reading memory card..some permission problem04:30
FFEMTcJmicahg: it said factoid status not found04:30
micahgugh04:30
nigel_nbunfortunately, the bug is logged under nautilius04:30
micahg!status04:30
ubot4Factoid 'status' not found04:30
nigel_nbFFEMTcJ: https://wiki.ubuntu.com/Bugs/Status04:31
FFEMTcJthanks nigel_nb04:31
nigel_nbFFEMTcJ: no problem04:31
micahgi thought we had a factoid for that....04:31
micahgnigel_nb: that's ok04:31
micahgit could be the user is trying to change in nautilius04:31
nigel_nbyea thts my guess04:31
micahgif they're trying to change a file on the card, that might be valid04:31
micahgso, the package is fine04:32
micahgwe need more information04:32
nigel_nbbut we dont have much info,04:32
nigel_nbah04:32
micahgsteps to reproduce04:32
nigel_nbwill ask for that04:32
micahgnigel_nb: great!04:33
micahgnigel_nb: perfect!04:34
nigel_nbmicahg: :) budding student04:35
nigel_nbI'm calling it a day.... night micahg04:39
micahgnight nigel_nb04:39
FFEMTcJwould bug 480428 qualify as wishlist?05:00
ubot4Launchpad bug 480428 in sudo "[Enh] Details/Verbose in gksudo" [Undecided,New] https://launchpad.net/bugs/48042805:00
FFEMTcJCould someone please also check out 480400 for wishlist?06:07
FFEMTcJbug 48040006:07
ubot4Launchpad bug 480400 in update-manager "distro update and old kernels" [Undecided,New] https://launchpad.net/bugs/48040006:07
jarlHi. I just got a KDE program crash (Amarok). It suggest to report a bug (it is porbably directly in KDE bug tracking. However it seems that I don't have debug information installed. How do I install this (in Karmic)?07:33
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TheNewAndyso I have some bugs which are in launchpad, but should be forwarded to gnome bugzilla.12:03
TheNewAndyIs there any magic in launchpad for doing this and keeping the two linked?12:03
TheNewAndyOr do I just create a new bug in bugzilla and put links to the respective bits in the comments.12:04
pedro_TheNewAndy, there's no magic, you need to open the bugs on bugzilla and  then create a bug watch on launchpad12:07
pedro_https://wiki.ubuntu.com/Bugs/Watches12:07
TheNewAndythanks. the watch is the bit of magic which I thought existed, and didn't know the name for :)12:08
pedro_ah alright, i thought you were talking about an automatic way to forward those :-)12:09
TheNewAndywell I didn't really know what I was looking for. But I seemed to remember that there was some link between the systems12:09
pedro_yes a bug watch, and you can also put the launchpad bug url on the bugzilla report12:10
pedro_there's an url field there12:10
TheNewAndyok great. I'll fix it all up then (I went on a bug filing/fixing rampage on the weekend, so now it is cleanup time :))12:11
pedro_awesome! :-)12:11
pedro_thanks for the help TheNewAndy12:11
TheNewAndyhey I didn't do anything - you helped me :)12:11
pedro_i mean for forwarding more reports to gnome :-)12:12
TheNewAndyis the launchpad bug url in gnome.bugzilla called something non-obvious. I have "Alias", "Keywords", "Depends on", "Blocks" and "CC"12:14
pedro_yeah the box isn't too obvious12:15
pedro_is on between the CC List and the GNOME target12:16
pedro_right side of the Keywords, Depends on, etc12:16
pedro_it says "See Also: Add Bug URLs:"12:16
TheNewAndyah, I had to add the bug first, then attach the url12:17
pedro_yes12:17
^arky^what is correct upstream for python-dogtail package bug 46021013:19
ubot4Launchpad bug 460210 in dogtail "Newer version of dogtail " [Undecided,Triaged] https://launchpad.net/bugs/46021013:19
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bddebianBoo14:19
thekornboohoo bddebian14:20
bddebian:)14:20
caolinI need some help from someone in bug-control. I have 2 bugs that I have personally confirmed and a third confirmed bug that I have examined which I believe can be triaged. The bugs I confirmed are 236715 and 254130, and the other bug that needs triage status is 446743. Could a bug-control please member look at these and mark them triaged if you agree with my assessment?14:49
yofelbug 23671514:50
ubot4Launchpad bug 236715 in nullmailer "nullmailer spams relay host if misconfigured" [Undecided,Confirmed] https://launchpad.net/bugs/23671514:50
yofelbug 25413014:51
ubot4Launchpad bug 254130 in ubuntu "smtp problems, zoneminder? cause of games crashing?" [Undecided,Confirmed] https://launchpad.net/bugs/25413014:51
yofelbug 44674314:51
ubot4Launchpad bug 446743 in gdm "gdmsetup allows autologin even when home directories are encrypted" [Low,Confirmed] https://launchpad.net/bugs/44674314:51
caolinyes14:51
yofelI'm not part of bug-control, bug having the links would be handy ;)14:51
hggdhlooking14:52
yofels/bug/but14:52
hggdhcaolin: was you that added the Debian task?14:52
caolinyes14:53
hggdhgood work!14:53
hggdhthank you :-)14:53
caolinnp14:53
hggdhfirst one done14:53
hggdhsecond one -- you should have converted it back to a bug, and changed the Ubuntu task to nullmailer14:55
caolinoops - thanks for pointing it out14:55
hggdhnp14:55
hggdhsecond one done14:55
hggdher14:55
hggdhgotta go, will be back in 1hour14:56
yofelthat reminds me, could bug 434390 be set to triaged?14:57
ubot4Launchpad bug 434390 in kpackagekit ""Cannot Get Lock" Displayed Over and Over Again From KPackagekit" [Undecided,Confirmed] https://launchpad.net/bugs/43439014:57
FFEMTcJCould someone explain something to me? I'm new, so trying to figure this out.. but 480589 - Would that be fixed when lucid gets sync'ed, or something else?14:59
FFEMTcJsorry.. bug 48058914:59
ubot4Launchpad bug 480589 in nautilus-actions "[Update package] nautilus-actions 2.29.1" [Undecided,New] https://launchpad.net/bugs/48058914:59
FFEMTcJand I guess bug 480585 (already tagged wishlist) would be the same too15:00
ubot4Launchpad bug 480585 in ayaspell-dic "Please sync ayaspell-dic 0.0.0+20080110-1.1 (main) from Debian unstable (main)." [Wishlist,New] https://launchpad.net/bugs/48058515:00
mr_steveJust out of curiosity, does anyone know if anything's happening with bug 40340815:02
ubot4Launchpad bug 403408 in grub2 "Grub 2 problem, error: no such device" [Undecided,Confirmed] https://launchpad.net/bugs/40340815:02
mr_steveIt's rather severe...15:02
yofelhm, I guess the grub devs don't have enough time for it right now... let's hope it get's fixed for lucid15:10
mr_steveYeah, I hope so. Lots of people are getting bit by that one right out of the box15:12
charlescould someone mark bugs 479772 and 460251 as "Wishlist" please?15:18
ubot4Launchpad bug 479772 in transmission "[Feature Request] Add Support for Magnet Links" [Unknown,Confirmed] https://launchpad.net/bugs/47977215:18
ubot4Launchpad bug 460251 in transmission "(Feature) Allow Next paused download to start when previous download has finished." [Unknown,Confirmed] https://launchpad.net/bugs/46025115:18
mrandcharles: done15:21
charlesthanks mrand15:21
WeatherGodI come across an odd symptom, and I swear I saw it in another bug report... a thumb drive is being named by its USB id string when mounted15:37
WeatherGodcan anyone point me to a bug report about that?15:38
WeatherGodthe usb thumb drive in question is being named as "3BF8-0A57"15:39
hggdhhum. Try to search for 'uuid'15:40
mr_steveWeatherGod, that seems to be the new behavior for filesystems that don't have a label. I know my SD cards used to mount as /media/disk-1 or so, now it's /media/DEAD-BEEF or such15:46
WeatherGodok, so it is probably not directly related to my bug15:47
WeatherGodI see that it seems to be the new thing with DeviceKit15:47
mr_steveWeatherGod, Yep. I've started trying to label my filesystems so they'll mount as /media/<LABEL> instead15:48
WeatherGodI still don't quite see why this is desired behavior for removable drives like thumb drives15:49
mr_steveWell, I suppose the mountpoints have to be named something, and it seems this way is a little less arbitrary than disk-1, disk-2, etc. It sure is ugly, though.15:52
WeatherGodtrue, and it does give them a consistent name when going from computer to computer15:54
WeatherGodI know one person who was thoroughly confused when her thumb drive was the E:\ drive on one computer, but was the F:\ drive on another.15:55
mr_steveYep. It's especially handy for things like keeping your PGP/SSH keys on a thumb drive, since you have a consistent mountpoint you can symlink to.15:55
XiXaQis anyone familiar with any bug reports regarding high cpu usage from Network-Manager when using a 3G modem, or less general, Nokia N95 8GB? I have to restart Network-Manager all the times. More than ten times today alone.16:00
=== tyabux is now known as XiXaQ
WeatherGodSo, I have someone with an automounting problem, and I want to have them run apport-collect.  Which package hook should I suggest?16:18
WeatherGodI am thinking 'udev'16:18
muelliXiXaQ: well. Which process is hogging the CPU? I'd get debug symbols for that, attach a debugger to the hogging process. get a backtrace and search for that in the bug database16:24
muelliWeatherGod: depends on what the problem is. Is the device recognized by the kernel? (unplug, dmesg -c, plug in, dmesg, check for recognition) if not, kernel. if, it might be a nautilus issue.16:25
XiXaQmuelli, Network-Manager16:25
WeatherGodmuelli, no clue... the bug reporter is a 60 year old woman who just figured out that she had to take the cap *off* her thumb drive to insert it16:27
muelliXiXaQ:  I'd get debug symbols for that, attach a debugger to the hogging process. get a backtrace and search for that in the bug database16:28
qenseIs there a gnome-mount hook? That should check both sides of the mounting process: detecting and processing by the GUI.16:30
WeatherGodqense, not listed in the Apport wiki page16:31
qensethat's a shame16:31
qenseit could be devicekit-disks, it could be udev16:33
qenseor even the kernel16:33
WeatherGodis devicekit-disks available, I didn't see it on the list16:34
qenseI do have a hook for it16:34
qenseI'm looking at the three I named right now to see what they provide.16:34
qensedevicekit-disks is the udev hook plus a devicekit-dump, fstab and an overview of the mounts16:35
WeatherGodmaybe this page should be updated: https://wiki.ubuntu.com/Apport/PackageHooks16:36
qenseudev is a hardware report, custom udev rules and custom udev rules files16:36
qenseit probably should16:36
WeatherGoddevicekit-disks should be sufficient to get me started16:36
qensethe kernle isn't very informative, so devicekit-disks would indeed be the best choice.16:36
WeatherGodin my search for bug reports about loading/unloading cds, I found a bunch of untriaged reports, I am gonna get them to do apport-collects16:38
WeatherGodmaybe they can help to find the solution that I can then give to the 60-year old woman16:38
qenseapport-collects will use the package of the bug16:39
qenseYou'll have to assign them all to devicekit-disks16:39
WeatherGodoh?  I thought that it defaults to the webpage, and that -p overrides it?16:40
qenseI don't know anything about -p, is that new?16:40
qenseOr maybe I've never known, that could aslso be true.16:41
qenseoops16:41
WeatherGoddunno, I have been doing this for about 2 weeks16:41
qenseyou were right16:41
qense-p does allow you to override it16:41
WeatherGodah, good to know16:41
qensesorry for confusing you!16:41
WeatherGoddon't worry, it is incredibly easy to do...16:42
WeatherGodby the way, I really don't like the behavior of apport-collect sending each file as a separate reply16:43
WeatherGodit really clutters my inbox every time16:43
WeatherGodis anybody else bothered by this?16:44
qensethere is no way of adding multiple attachements at once, and yes that is annoying!16:44
Piciw/2216:44
WeatherGodbut yet, when using apport, the initial bug report comes with several files listed in the first reply16:45
WeatherGodseems like it would be possible somehow16:45
qenseAt the moment it's only possible to do that when reporting an entry.16:48
WeatherGodthanks for the info, qense16:51
qenseyou'rew elcome16:51
yofelhm, could bug 434390 be set to triaged?16:51
ubot4Launchpad bug 434390 in kpackagekit ""Cannot Get Lock" Displayed Over and Over Again From KPackagekit" [Undecided,Confirmed] https://launchpad.net/bugs/43439016:51
arapedro_, meeting ping17:02
pedro_ara, i'm there already ;-)17:02
=== YDdraigGoch is now known as Richie
arapedro_, jono has confirmed that it is a bug17:28
WeatherGodAnybody know how I can check for the current version number of a package in 8.04?17:28
araWeatherGod, rmadison17:28
WeatherGod?17:29
araWeatherGod, is a tool in ubuntu-dev-tools, I think17:29
pedro_ara, ok, thanks for the info17:29
araWeatherGod, devscripts17:29
WeatherGodah, but I am on a Fedora system right now17:29
araWeatherGod, devscripts is the package17:29
araWeatherGod, rmadison the tool17:29
araWeatherGod, it will give you the version number in all ubuntu and debian releases for a given package17:30
WeatherGodara, good to know, but maybe distrowatch might have the info available17:31
araWeatherGod, then, through launchpad17:31
araWeatherGod, https://launchpad.net/ubuntu/+search17:31
araWeatherGod, you give a package and it will give you the versions in the different releases17:32
pedro_WeatherGod, http://packages.ubuntu.com might help you there as well17:32
WeatherGodare, I see... that's nice17:32
sbeattieWeatherGod: rmadison the command line client just talks to the rmadison cgi script at http://people.canonical.com/~ubuntu-archive/madison.cgi17:59
WeatherGodsbeattie, neat! good to know18:06
nigel_nb_i'm looking for some help with the hug day tools18:10
FFEMTcJAre there any mentors who would be available for a mentee?18:10
nigel_nb_FFEMTcJ: request a mentor via an email to ubuntu-bugcontrol@lists.launchpad.net. In this email, please provide an area of specialisation, if you have any.18:12
=== nigel_nb_ is now known as nigel_nb
nigel_nbi got a box popping up asking for postfix configuration18:14
nigel_nbwhat do I select here?18:14
FFEMTcJnigel_nb: I did.. How long until I should expect a response?18:14
nigel_nbFFEMTcJ: i'm waiting too.. when i asked the team in the morning, they seemed to indicate that there is a long waiting list18:15
FFEMTcJoh yeally..18:15
FFEMTcJreally..18:15
FFEMTcJhmm18:15
FFEMTcJthat sucks18:15
nigel_nbnaah...18:15
nigel_nbthis way you can ask help here18:15
nigel_nband anyone will respond when free18:15
FFEMTcJnoone answered my last question.. hehe18:16
nigel_nboh18:16
nigel_nbwhat was the question, may be I could help... I am new too though18:16
FFEMTcJCould someone explain something to me? I'm new, so trying to figure this out.. bug 480589 - Would that be fixed when lucid gets sync'ed, or something else?18:16
ubot4Launchpad bug 480589 in nautilus-actions "[Update package] nautilus-actions 2.29.1" [Undecided,New] https://launchpad.net/bugs/48058918:16
nigel_nbFFEMTcJ: whats the bug about? I dont see much info18:17
FFEMTcJI believe they are wanting that package updated to match the one in debian18:18
nigel_nbeven i'm lost in this one.. I'm not so sure logging a bug is the way to go18:19
WeatherGodI think that is typical practice... I remember reading something about it in the howto guide18:20
micahgFFEMTcJ: nigel_nb: don't worry about update process bugs18:21
WeatherGodif you aren't sure what to do about a bug, skip it, and go to another18:21
micahgFFEMTcJ: nigel_nb: WeatherGod: https://wiki.ubuntu.com/Bugs/HowToTriage#Special%20types%20of%20bugs18:21
FFEMTcJWeatherGod: I was askin to learn18:21
nigel_nbWeatherGod: thanks.  thats what I usually do18:21
FFEMTcJthanks micahg18:22
WeatherGodFFEMTcj, I treat the RSS feed like a conveyor belt, and pick out bugs that I think I can handle18:22
micahgWeatherGod: actually, if you're unsure, it's better to ask, how else do you learn?18:22
WeatherGodmicahg, that is true18:22
FFEMTcJlol @ WeatherGod18:22
nigel_nbthanks micahg18:23
WeatherGodFFEMTcj, in the past two weeks, I have been expanding the subject matter of what I can handle through this practice18:23
FFEMTcJcool18:24
FFEMTcJWeatherGod: what do you use for your reader for the rss?18:25
fcuk112bloglines ftw.18:26
WeatherGodFFEMTcj, I use Google Reader, and I have it set to only show the titles18:26
WeatherGodI go between computers throughout my day, so GMail and Google Reader ftw18:26
FFEMTcJdo you just mark as read everything you dont want?18:26
FFEMTcJi use google reader for everything else..  just nto sure about it for bugs18:27
fcuk112bloglines is a web application too.18:27
FFEMTcJseems like alot of traffic18:27
trijntjehi all. I think I might have found an error in synaptic but I'm not sure. Can someone use 'fast search' and search for xserver-xorg-video-intel18:27
WeatherGodFFEMTcj, after I go through a batch of them, I mark all as read to clear it out18:27
FFEMTcJcool18:27
FFEMTcJi already get a couple hundred a day on my greader.. i think id have to make a seperate account18:28
trijntjewhen I do that after each "-" the pakketlist goes blank, and when I keep typing packages appear again, is this the expected behavior?18:28
WeatherGodit does let a bunch slip through, but we are Triagers, afterall18:28
FFEMTcJlots of problems today with msttcorefonts18:29
WeatherGodmaybe someone can suggest a better method... this is what I developed over the past couple of weeks18:29
WeatherGoda lot of problems with that for a while18:29
FFEMTcJoh really?18:29
FFEMTcJive merged 4 i think today18:29
WeatherGodwhat is the story with msttcorefonts?18:29
FFEMTcJshould people be reporting bugs when FF crashes while trying to load a website?18:41
WeatherGodFFEMTcJ, depends, does it crash your session as well?18:42
FFEMTcJno18:42
FFEMTcJthe site does want to install MS silverlight18:42
FFEMTcJbug 48083518:42
ubot4Launchpad bug 480835 in firefox-3.5 "crash visiting http://www.grazieatutti.rai.it/" [Undecided,New] https://launchpad.net/bugs/48083518:42
WeatherGodthat looks like a bug with the moonlight plugin, I think18:43
micahgFFEMTcJ: yeah, the user is running a custom version of the plugin18:44
FFEMTcJk.. so it is a bug.18:44
micahgFFEMTcJ: yes, but not one we support18:45
FFEMTcJso invalid?18:45
micahgyes, but refer the user to contact moonlight18:45
nigel_nbmicahg: can you give me quick overview of using hugday?18:46
nigel_nbi mean the tool18:46
micahgnigel_nb: yes, but not right now, will you be available later this evening?18:46
nigel_nbmicahg: yep.. from now till night18:47
nigel_nblooking for a lot of hugs :P18:47
micahgFFEMTcJ: you can also, note that the user can try a new profile and moonlight-plugin-mozilla from the archive18:47
micahgbbiab18:48
WeatherGodQuestion... what status should we be setting bugs to once we have determined it is a duplicate?  In particular the problem with wubi?18:52
qenseI often leave the status as it is, mostly that is incomplete.18:54
qenseThat makes it easier to pick up the triaging if it turns out to be not a duplicate after all.18:54
WeatherGodqense, thanks!18:54
hggdhWeatherGod: once you dup a bug, the status is not important anymore, and can be left as it was18:57
WeatherGodgotcha18:59
nigel_nbabout bug 454270, I cant reproduce it anymore... can i set to invalid19:02
ubot4Launchpad bug 454270 in nautilus ""Copy" command information message in Nautilus says file will be "moved", not "copied"." [Low,New] https://launchpad.net/bugs/45427019:02
nigel_nbapparently the user tried in jaunty and karmic beta19:02
FFEMTcJseems to be tons of ubuntu one bug reports too19:03
WeatherGodRemember, just because you can't reproduce it, doesn't mean that it isn't a valid bug19:03
WeatherGodFFEMTcJ, you might want to read up on the Ubuntu One issues before handling them19:04
FFEMTcJim not19:04
FFEMTcJim just ignoring them.. just makin a comment about it is all ;-)19:04
FFEMTcJI'm about 12 hours into trying to do triaging... lol.. I'm goin with easy19:05
nigel_nbit is a cosmetic bug though19:05
WeatherGodsomeone can correct me if I am wrong, but there was some sort of possible data corruption issue discovered right before roll-out, and to protect the data, Cannonical had to do some tricks to break the syncronization19:06
WeatherGodnigel_nb, cosmetic bug or not, it would be more useful to determine how it is they got the problem they have19:06
WeatherGoddid they provide a screenshot?19:06
WeatherGodthose are very valuable19:06
nigel_nbno screenshot19:07
hggdhnigel_nb: you tried it on Karmic?19:07
pedro_nigel_nb, hello, that looks like bug https://bugzilla.gnome.org/show_bug.cgi?id=59042619:07
nigel_nbwhen u copy a single file, the status bar said move instead of copy19:07
ubot4Gnome bug 590426 in Cut Copy Paste Undo "Status bar text says "<filename> will be moved ..." during a copy/paste operation" [Trivial,Unconfirmed]19:07
nigel_nbi tried on karmic19:07
hggdhOK. You can add the upstream link that pedro_ just posted, and state it does not happen on Karmic anymore per your tests19:08
FFEMTcJhggdh: was that you that responded to my email about a mentor?19:08
hggdhFFEMTcJ: it probably was, but since it did not have your handle, I am not sure19:08
FFEMTcJchris19:08
hggdhah19:08
hggdhyes indeed19:08
FFEMTcJ:-)19:08
FFEMTcJi saw your email addy, and figured it was19:09
hggdhOK. I can take you on, but please do not hesitate in asking questions here. Anyone of us that can answer will (eventually) do so ;-)19:09
FFEMTcJOk.. Cool19:09
nigel_nbhggdh: thanks, will do19:10
hggdhFFEMTcJ: what is your LP id?19:10
FFEMTcJchrisjohnston19:10
FFEMTcJif there is a bug with a arcitecture of i386 and the same bug in amd64, should they be left seperate?19:13
hggdhFFEMTcJ: OK, I marked you in under my tutelage19:13
FFEMTcJok.. cool.. thanks19:13
hggdhFFEMTcJ: if they are the same bug, no19:14
FFEMTcJthey are.. both a problem with upgrading grub219:14
hggdheverything the same, except arch?19:14
FFEMTcJyes19:14
FFEMTcJbug 480591 bug 48058319:15
hggdhOK. you can see if there is an older bug with the same symptoms -- if there is one such, mark both as dups of the older, otherwise make the newest as a dup of the older19:15
ubot4Launchpad bug 480591 in grub2 "not installed intentionally" [Undecided,New] https://launchpad.net/bugs/48059119:15
ubot4Launchpad bug 480583 in grub2 "package grub-pc 1.97~beta4-1ubuntu4 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1" [Undecided,New] https://launchpad.net/bugs/48058319:15
FFEMTcJtheres tons of the same error19:16
hggdhprobably the same, but it pays to look at the DpkgTerminalLog.txt, and verify19:17
hggdhthere might be a lot more like these, indeed19:17
nigel_nbFFEMTcJ: congrats on the mentor... now I have to wait :)19:24
FFEMTcJSorry nigel_nb19:24
hggdhnigel_nb: did you also ask for one?19:24
nigel_nbFFEMTcJ: its okay :)19:24
nigel_nbhggdh: I did19:24
FFEMTcJWhen did you email?19:24
nigel_nbFFEMTcJ: 2 days ago19:25
FFEMTcJhmm19:25
trijntjehi all. I think I might have found an error in synaptic but I'm not sure. Can someone use 'fast search' and search for xserver-xorg-video-intel19:51
trijntjewhen I do that after each "-" the pakketlist goes blank, and when I keep typing packages appear again, is this the expected behavior?19:51
=== popey_ is now known as popey
hggdhtrijntje: I cannot reproduce. But it may be related to the speed of your system, or version of Ubuntu19:55
hggdhI am running Karmic; as I type the search results are updated19:55
trijntjehggdh, i'm running karmic 32bit, and dont offend my system ;)19:56
hggdhheh. I am on amd64; so we should see the same, or thereabout. Let me try again19:56
trijntjeits the letter after the "-", if you type that all packages disappear for me19:57
qenseShould there be a dot after xserver-xorg-videu-intel and before 'when I do'?19:57
qenseas in: typing xserver-(blank screen)xorg-(blank) etc?19:58
hggdhheh. It only happens for me on the 'v' of 'video'.19:58
trijntjeqense: xserver-xorg-v(blank)ideo19:59
hggdhoh. BTW, qense, thank you :-)19:59
qensehggdh: you're welcome19:59
trijntjehggdh, you're right, it doesnt happen with the x from xorg20:00
qensebtw, yes I can reproduce it20:00
qensewith just the v of video typed everything goes blank20:00
hggdhI think it can be made in a bug, although with low importance.20:00
qenseyes20:01
trijntjeill do that, its confusing when you are searching for a package. When you see the empty list you assume its not there20:01
qensetrue20:01
trijntjehggdh and qense, thanks for your time replicating this bug20:04
qenseyw. where is the link? That way we can drop our confirmations.20:05
hggdhtrijntje: you are welcome. Thank you for helping20:05
hggdhtrijntje: ^^^20:07
trijntjehggdh, qense, still submitting the report, i forgot the apport command ;)20:07
trijntjeill post the link as soon as i have it20:07
hggdhubuntu-bug synaptic20:07
trijntjehttps://bugs.launchpad.net/ubuntu/+source/synaptic/+bug/48089620:10
ubot4Launchpad bug 480896 in synaptic "synaptic doesnt recognise substrings of package names with "-"" [Undecided,New]20:11
qensetrijntje: am replying right now, thanks for the link20:12
trijntjeyoure welcome20:13
FFEMTcJquestion.. but 480339 - nxagent... I can't seem to find that in the ubuntu repos.. I believe it should be a bug for the freenx-team.. mark it as invalid and tell them to report the bug to the appropriate team?20:13
FFEMTcJuggh.. bug 48033920:13
ubot4Launchpad bug 480339 in nxcompshad "trying "sudo apt-get install nxagent" package libxcompshad3  not installed  failed to install/upgrade: trying to overwrite  /usr/lib/libXcompshad.so.3 , which is also in package libxcompshad 0:3.2.0-1hardy1" [Undecided,New] https://launchpad.net/bugs/48033920:13
FFEMTcJi cant type today20:13
yofelcould bug 434390 be set to triaged?20:14
ubot4Launchpad bug 434390 in kpackagekit ""Cannot Get Lock" Displayed Over and Over Again From KPackagekit" [Undecided,Confirmed] https://launchpad.net/bugs/43439020:15
qensetrijntje: it always happens when typing the word after the second hyphen20:15
trijntjeqense: try 3270-c20:17
trijntjefor 3270-common20:17
qensesame story indeed20:18
hggdhyofel: done. Please also always add a comment on your actions on a bug (like adding an upstream bug link)20:18
yofelhggdh: ok, will do next time :)20:19
hggdhyofel: thank you -- both both doing it next time and helping :-)20:19
qensetrijntje: type gnome-s20:19
=== toresbe_ is now known as toresbe
WeatherGodhggdh, I would like to second that sentiment... I have noticed some people marking bugs as dupes, but then not leaving a message to the reporter about what to do20:19
qensethat shows a lot of stuff, but nothing starting with gnome-s20:19
trijntjeqense: same here, thats strange20:20
qensegnome-sy shows nothing20:21
trijntjebtw, is it possible for me to remove an attachment I added when the bug is nog assigned to me?20:21
hggdhall actions that change a bug state should be *always* documented20:21
hggdhtrijntje: yes, you should be able to delete the attachment. Click on the 'edit' link20:21
WeatherGodhggdh, ok, that's what I thought20:22
hggdhFFEMTcJ: altthough nxagent is being taken from a PPA (and, as such, not accepted as a bug), the error seems to happen on a conflict20:22
hggdhFFEMTcJ: between the other two packages20:22
trijntjehggdh, i cannot see that option. I can change tags and description etc, but the attachment are in the first comment, i see no edit for that20:23
hggdhone way to test is to install the first one -- libxcompshad, and then install libxcompshad320:23
hggdhtrijntje: can I have the bug #? I may be rusty on permissions, having been in bug-control for quite a long time...20:24
trijntjeqense, should I update the description or will you add it as a comment?20:24
qenseyou can do it20:24
trijntjehttps://bugs.launchpad.net/ubuntu/+source/synaptic/+bug/48089620:24
ubot4Launchpad bug 480896 in synaptic "synaptic doesnt recognise substrings of package names with "-"" [Low,Triaged]20:24
FFEMTcJhggdh: im not finding a libxcompshad package20:26
hggdhtrijntje: on the right side, under the "Bug attachment" header, you should see the attachments and an "edit" link20:27
hggdhFFEMTcJ: indeed20:27
dtchen_libxcompshad-dev: 3.3.0-3-0ubuntu1 500 http://us.archive.ubuntu.com karmic/universe Packages20:28
FFEMTcJright.. and there is also the libxcompshad320:28
trijntjehggdh, ah, I see it now, thank you20:28
hggdhurg!!20:28
trijntjexsession-errors contains quite some personal information20:28
hggdhtrijntje: this reporter has libxcompshad from *HARDY*, running on Karmic20:28
hggdhtrijntje: in that bug? I do not see it20:29
trijntjehggdh, I just removed the xsessions-errors from that bugreport. I can scrub it and repost if it is needed20:30
hggdhtrijntje: good idea20:30
trijntjebtw, are we talking the same bug here? I know nothing about a hardy package i'm using;)20:31
FFEMTcJtrijntje: i think he was meaning to tell me that20:31
hggdhindeed. Sorry trijntje20:31
=== stgraber_ is now known as stgraber
FFEMTcJhggdh: i did see that.20:32
FFEMTcJi have no idea what to do.. but am curious though20:32
hggdhFFEMTcJ: so the problem is the reporter has a Karmic install with old packages. I wonder how it happened20:32
FFEMTcJbeats me20:33
WeatherGodlemme take a look20:35
hggdhI am updating it, and asking the reporter how it happened20:35
WeatherGodtalking about bug 480896?20:36
ubot4Launchpad bug 480896 in synaptic "synaptic doesnt recognise substrings of package names with "-"" [Undecided,New] https://launchpad.net/bugs/48089620:36
hggdh no20:36
FFEMTcJhggdh: should i just leave it then for someone smarter than I?20:37
trijntjehggdh, what should i leave in the .xsession-errors file, only things synaptic related or as much as possible?20:38
hggdhFFEMTcJ: just updated it, refresh the bug.20:38
hggdhtrijntje: ideally, as much as possible20:38
FFEMTcJsounds good to me hggdh20:39
trijntjehggdh, I see, its full of repeats, i guess ill remove those as well, else the file is over 2 MB20:40
hggdhno prob -- you are talking about the collision detected, I guess20:42
trijntjehggdh, yes, but i thought i removed that attachment20:59
hggdhI saw it before you removed20:59
trijntjeah ok, maybe one day ill go and see what all those errors are ;)21:01
hggdhogasawara: ping -- can I get you on private?21:30
hggdhoh boy, that sounds bad :-(21:30
hggdhcan I *chat* with you in PVT?21:30
nigel_nbhggdh: ping22:07
nigel_nbhggdh: sorry, got my internet was down..  just got it back up... customer service isn't great at 3:45 a.m.22:08
hggdhI am here, nigel_nb22:08
hggdhheh22:08
nigel_nbthe last msg i got was whats my time zone22:09
nigel_nbyou got my reply?22:09
nigel_nbis bug 107523 an upstream bug?22:34
ubot4Launchpad bug 107523 in nautilus "nautilus file menu still has unmount volume option" [Low,New] https://launchpad.net/bugs/10752322:34
hggdhnigel_nb: I personally do not know, never heard of ltsp22:57
nigel_nbhm.. I skipping that one..22:59
_Narc_You got to see it to believe it... Microsoft apparently patented sudo...23:35
nigel_nb_Narc_: i did see it :(23:36
_Narc_Someone got to explain to me which kind of experts they're hiring at the Patent Office23:37
_Narc_I'd really like to know them.23:37
greg-g_Narc_: the patent office doesn't pay well, so they won't be able to actually get "experts"23:38
=== Hellow_ is now known as Hellow
greg-guntil the USPTO starts to take its employees seriously, this will continue to be a problem23:38
_Narc_There used to be a time where people filling patents were... Einstein. I guess he too was poorly paid.23:39
_Narc_If there was one area one would expect to see experts, it's patents. It's technical...23:40
_Narc_I stop ranting but I'm angry :)23:41
greg-g_Narc_: well, yes, in theory it is, but in practice it is yet another place where we don't pay people who do us a great service (eg: teachers)23:41
greg-gyeah, also off topic :)23:41
_Narc_greg-g: I guess you're right. It's sad. Yeah, sorry for the off topic :)23:42
hggdhwell, here we also do not get paid ;-)23:45
hggdh_Narc_: any specific area of interest -- like, say, Gnome?23:50
_Narc_hggdh: Oh, well, not really a specific area, but yes, I guess GNOME would be a good start23:52
_Narc_hggdh: It's encompassing a lot of things, so.23:53

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