| richard123 | Hi, I have no sound at all on a new installation onto an HP Pavillion dv6 machine, all the settings seem as they should be: anyone with the same experience? Otherwise everything else working fine. | 09:38 |
|---|---|---|
| Gryllida | richard123, what is your model? | 09:38 |
| richard123 | gryllida: you following me ;-) | 09:38 |
| Gryllida | :) | 09:39 |
| richard123 | pavillion dv6 | 09:39 |
| Gryllida | I see | 09:39 |
| richard123 | just changed machine from old IBM thinkpad when all worked fine, same version of ubuntu. | 09:40 |
| richard123 | [Unfortunately, I am not a techie] | 09:40 |
| Gryllida | I see, I am searching for your model at https://wiki.ubuntu.com/LaptopTestingTeam ... don't worry, me knows little, but "me and Google" are a good companion to find an answer ;) | 09:41 |
| richard123 | still its a lot better than windows 7. | 09:41 |
| Gryllida | Of course... I can't stand Vista and 7, I am on XP now... | 09:41 |
| Gryllida | I don't see your question above... what worked wrong? | 09:42 |
| richard123 | basically, just no sound at all. Even though mic is on etc and all settings in prefs. in Volume are I believe as they should be. | 09:43 |
| Gryllida | I see. | 09:43 |
| Gryllida | I am looking at http://www.google.co.kr/search?q=Pavilion+DV6+Ubuntu+sound and http://ubuntuforums.org/showthread.php?t=1192274 | 09:44 |
| richard123 | Thank you for your time: I am looking at http://ubuntuforums.org/showthread.php?t=205449 | 09:45 |
| richard123 | Where are you in the world? I am in australia. | 09:45 |
| Gryllida | and may look at this: http://ubuntuforums.org/showpost.php?p=7299632&postcount=60 | 09:45 |
| Gryllida | Where am I in the world? | 09:46 |
| Gryllida | This is an unstable question... You will know me much better by going to https://addons.mozilla.org/en-US/firefox/user/4817791 | 09:47 |
| Gryllida | Did any of these threads help you to fix sound? | 09:47 |
| Gryllida | You know... Google is a powerful tool to help you in MANY cases. But they usually don't say "google it!" at the support channel, like this: | 09:49 |
| Gryllida | 09:49 | |
| richard123 | OK, saw your page:-) I am still working through threads - will take some minutes . . | 09:49 |
| Gryllida | mmm... find ubottu user in #ubuntu channel and send him a private message "google"... you'll see something interesting (that is their favourite bot) | 09:50 |
| richard123 | i see:-) | 09:51 |
| Gryllida | But don't say "ops" to it, this is a critical command (calls operators) | 09:52 |
| Gryllida | you can say "ubuntu", "kde", etc... many things, a sort of Ubuntu dictionary | 09:52 |
| Gryllida | "ot" is a funny one | 09:52 |
| richard123 | I am still here: http://ubuntuforums.org/showthread.php?t=205449 giving it a try. | 09:55 |
| Gryllida | richard123, you'll be doing a reboot soon, I think. good luck. | 09:55 |
| richard123 | thanks for your help! Cheers. | 09:56 |
| Gryllida | You're welcome | 09:57 |
| Gryllida | hi | 10:24 |
| richard123 | I am still here. No luck yet. It seems that ALSA might not support the sound cards. | 10:25 |
| Gryllida | ALSA is not ready for Linux experience :) Contact them | 10:26 |
| Gryllida | maybe you know your sound card's manufacturer's website? | 10:27 |
| Gryllida | richard123, sometimes such sites have download section with drivers | 10:27 |
| Gryllida | and also "support" and "contact us" sections too... | 10:28 |
| Gryllida | you can post your question to the mailing list: https://lists.ubuntu.com/mailman/listinfo/users they can help promptly, too | 10:29 |
| Gryllida | richard123, do you hear me? | 10:29 |
| richard123 | yes. I cant find the soundcard I have listed :-( | 10:30 |
| Gryllida | mmm... give me URL of the manufacturer's website and the soundcard # | 10:31 |
| richard123 | There are two: (1) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05) | 10:31 |
| richard123 | (2) 01:00.1 Audio device: nVidia Corporation Device 0be2 (rev a1) | 10:32 |
| richard123 | Subsystem: Hewlett-Packard Company Device 3659 | 10:32 |
| Gryllida | Two sound cards? Why could it be? nVidia usually stands for monitors? | 10:33 |
| richard123 | I did: lspci -v as instructed in one of the threads we looked at, and you get a list of devices on the machine. | 10:35 |
| richard123 | maybe the intel one is the main device. | 10:36 |
| Gryllida | well, we need to research about the audio device, (1) | 10:36 |
| Gryllida | they seem to have no drivers for Linux... see here: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Chipsets&ProductLine=Laptop+Chipsets&ProductProduct=Mobile+Intel%C2%AE+5+Series+Chipset&ProdId=3172&DownloadType=Drivers | 10:38 |
| richard123 | looking | 10:39 |
| richard123 | Isn't Ubuntu meant to match a driver? | 10:39 |
| richard123 | ie ALSA? | 10:40 |
| Gryllida | Yes, there should be a driver for Ubuntu... now I see drivers only for Windows on that page. | 10:47 |
| Gryllida | I am not sure at all about what we should do now. I think it would be great to try asking at the support channel #ubuntu , indicating the laptop model and audio card name... this /is/ a support question, as I realize. They will give you lots of ideas, you should only have time and patience to follow them :) | 10:47 |
| Gryllida | I only think that they did Google it sometime... Google must have given an answer. But real-time support could be much more helpful and fascinating. (Are you installing Ubuntu along with Windows?) | 10:47 |
| richard123 | ubuntu is on the major partiton of the HD. I am emailing ubuntu-users for help. | 10:49 |
| richard123 | OK: I wrote: https://lists.ubuntu.com/archives/ubuntu-users/2010-February/211536.html and will wait for help. | 10:54 |
| Gryllida | :) | 10:54 |
| Gryllida | Good luck! | 10:54 |
| Gryllida | I got in ny e-mail box since I'm subscribed to that list :) | 10:55 |
| richard123 | thanks:-) | 10:56 |
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