[09:38] <richard123> Hi, I have no sound at all on a new installation onto an HP Pavillion dv6 machine, all the settings seem as they should be: anyone with the same experience? Otherwise everything else working fine.
[09:38] <Gryllida> richard123, what is your model?
[09:38] <richard123> gryllida: you following me ;-)
[09:39] <Gryllida> :)
[09:39] <richard123> pavillion dv6
[09:39] <Gryllida> I see
[09:40] <richard123> just changed machine from old IBM thinkpad when all worked fine, same version of ubuntu.
[09:40] <richard123> [Unfortunately, I am not a techie]
[09:41] <Gryllida> I see, I am searching for your model at https://wiki.ubuntu.com/LaptopTestingTeam ... don't worry, me knows little, but "me and Google" are a good companion to find an answer ;)
[09:41] <richard123> still its a lot better than windows 7.
[09:41] <Gryllida> Of course... I can't stand Vista and 7, I am on XP now...
[09:42] <Gryllida> I don't see your question above... what worked wrong?
[09:43] <richard123> basically, just no sound at all. Even though mic is on etc and all settings in prefs. in Volume are I believe as they should be.
[09:43] <Gryllida> I see.
[09:44] <Gryllida> I am looking at http://www.google.co.kr/search?q=Pavilion+DV6+Ubuntu+sound and http://ubuntuforums.org/showthread.php?t=1192274
[09:45] <richard123> Thank you for your time: I am looking at http://ubuntuforums.org/showthread.php?t=205449
[09:45] <richard123> Where are you in the world? I am in australia.
[09:45] <Gryllida> and may look at this: http://ubuntuforums.org/showpost.php?p=7299632&postcount=60
[09:46] <Gryllida> Where am I in the world?
[09:47] <Gryllida> This is an unstable question... You will know me much better by going to https://addons.mozilla.org/en-US/firefox/user/4817791
[09:47] <Gryllida> Did any of these threads help you to fix sound?
[09:49] <Gryllida> You know... Google is a powerful tool to help you in MANY cases. But they usually don't say "google it!" at the support channel, like this:
[09:49] <Gryllida> !google
[09:49] <richard123> OK, saw your page:-) I am still working through threads - will take some minutes . .
[09:50] <Gryllida> mmm... find ubottu user in #ubuntu channel and send him a private message "google"... you'll see something interesting (that is their favourite bot)
[09:51] <richard123> i see:-)
[09:52] <Gryllida> But don't say "ops" to it, this is a critical command (calls operators)
[09:52] <Gryllida> you can say "ubuntu", "kde", etc... many things, a sort of Ubuntu dictionary
[09:52] <Gryllida> "ot" is a funny one
[09:55] <richard123> I am still here: http://ubuntuforums.org/showthread.php?t=205449  giving it a try.
[09:55] <Gryllida> richard123, you'll be doing a reboot soon, I think. good luck.
[09:56] <richard123> thanks for your help! Cheers.
[09:57] <Gryllida> You're welcome
[10:24] <Gryllida> hi
[10:25] <richard123> I am still here. No luck yet. It seems that ALSA might not support the sound cards.
[10:26] <Gryllida> ALSA is not ready for Linux experience :) Contact them
[10:27] <Gryllida> maybe you know your sound card's manufacturer's website?
[10:27] <Gryllida> richard123, sometimes such sites have download section with drivers
[10:28] <Gryllida> and also "support" and "contact us" sections too...
[10:29] <Gryllida> you can post your question to the mailing list: https://lists.ubuntu.com/mailman/listinfo/users they can help promptly, too
[10:29] <Gryllida> richard123, do you hear me?
[10:30] <richard123> yes. I cant find the soundcard I have listed :-(
[10:31] <Gryllida> mmm... give me URL of the manufacturer's website and the soundcard #
[10:31] <richard123> There are two: (1) 00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
[10:32] <richard123> (2) 01:00.1 Audio device: nVidia Corporation Device 0be2 (rev a1)
[10:32] <richard123> 	Subsystem: Hewlett-Packard Company Device 3659
[10:33] <Gryllida> Two sound cards? Why could it be? nVidia usually stands for monitors?
[10:35] <richard123> I did: lspci -v as instructed in one of the threads we looked at, and you get a list of devices on the machine.
[10:36] <richard123> maybe the intel one is the main device.
[10:36] <Gryllida> well, we need to research about the audio device, (1)
[10:38] <Gryllida> they seem to have no drivers for Linux... see here: http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Chipsets&ProductLine=Laptop+Chipsets&ProductProduct=Mobile+Intel%C2%AE+5+Series+Chipset&ProdId=3172&DownloadType=Drivers
[10:39] <richard123> looking
[10:39] <richard123> Isn't Ubuntu meant to match a driver?
[10:40] <richard123> ie ALSA?
[10:47] <Gryllida> Yes, there should be a driver for Ubuntu... now I see drivers only for Windows on that page.
[10:47] <Gryllida> I am not sure at all about what we should do now. I think it would be great to try asking at the support channel #ubuntu , indicating the laptop model and audio card name... this /is/ a support question, as I realize. They will give you lots of ideas, you should only have time and patience to follow them :)
[10:47] <Gryllida> I only think that they did Google it sometime... Google must have given an answer. But real-time support could be much more helpful and fascinating. (Are you installing Ubuntu along with Windows?)
[10:49] <richard123> ubuntu is on the major partiton of the HD. I am emailing ubuntu-users for help.
[10:54] <richard123> OK: I wrote: https://lists.ubuntu.com/archives/ubuntu-users/2010-February/211536.html and will wait for help.
[10:54] <Gryllida> :)
[10:54] <Gryllida> Good luck!
[10:55] <Gryllida> I got in ny e-mail box since I'm subscribed to that list :)
[10:56] <richard123> thanks:-)