[00:02] ok so even a badly configured server blocking all ICMP would likely just cause an MTU problem, allow the small files to transfer and possibly not larger ones [00:02] duanedesign, syncdaemon will connect, but might not be able to upload or download files [00:02] but that is not that common [00:03] hmm. ok thanks === rye[fixing-x] is now known as rye [00:26] cya in the morning. My early morning, your early afternoon :) [00:26] rye: ^^ [00:27] duanedesign, see you, i am no longer fixing X :) [00:27] rye: i was gonna say [00:28] rye: thats good [00:28] rye: good thing too its getting very late there [00:29] ok, going to bed. International women's day finished succesfully :) [00:30] duanedesign, good night! [00:30] rye: nite === cpg is now known as cpg|biab === cpg|biab is now known as cpg === cpg is now known as cpg|biab === cpg|biab is now known as cpg|brb === cpg|brb is now known as cpg [08:20] my ubuntu one client stopped working after recent update [08:24] my ubuntu one client stopped working after recent update...and now its not staring [08:24] i tried evrything i can but no success [08:24] pls help [08:37] anyone here?????? [08:39] yep. :) [08:40] my ubuntu one client stopped working after recent update...and now its not staring [08:40] i tried evrything i can but no success [08:40] blue_pearl, are you running 9.10 or the 10.04 beta release? [08:41] aquarius, 9.04 [08:41] oh, heh :) [08:41] it was working fine till today [08:42] I'm sorry to hear Ubuntu One is not working properly for you. Can you do the following in order to provide us with important details that will help us determine the root cause of this issue? [08:42] Open (or create if it doesn't exist): ~/.config/ubuntuone/syncdaemon.conf [08:42] Add the following 2 lines to this file and save: [08:42] [main] [08:42] log_level = DEBUG [08:43] Quit the Ubuntu One client and restart it [08:43] Copy some files into your ~/Ubuntu One folder [08:44] aquarius, but sir i can not start ubuntu one client,its not in the menu and it is not starting from terminal either [08:44] it's not in the menu? OK, that's weird :) [08:45] aquarius, yes its not in Application>Internet [08:45] in a terminal, please run "sudo apt-get install ubuntuone-client" and then copy the output into paste.ubuntu.com [08:46] aquarius, well its says that pacakage already exits...i even tried removing and installing again [08:46] pasting the output...4 u [08:48] aquarius, here is the output ,sir http://paste.ubuntu.com/391599/ [08:48] when you start the client from the terminal, what happens? [08:49] it says command not found [08:49] what's the command that you're running? [08:50] ubuntuone-client-gnome [08:50] sudo apt-get install ubuntuone-client-gnome [08:52] the command is ubuntuone-client-applet, I believe [08:52] http://paste.ubuntu.com/391602/ [08:53] also tried that that command.... it says command not found [08:53] ok. try this command: dpkg --listfiles | grep bin [08:54] aquarius, may b u would like 2 see the output of sudo dpkg -l |grep ubuntuone [08:54] blue_pearl, yeah, pastebin the output to both commands? :) [08:57] output of sudo dpkg -l |grep ubuntuone is http://paste.ubuntu.com/391606/ [08:58] er, my command above was stupid [08:58] "dpkg --listfiles ubuntuone-client-gnome | grep bin" [08:58] I missed a bit out : [08:58] :) [08:59] /usr/bin /usr/bin/ubuntuone-preferences [08:59] this is the output of ur command [08:59] ah! you're running it from the beta ppa :) [08:59] yes [08:59] I didn't realise that. [09:00] https://one.ubuntu.com/support/installation/ [09:00] used this to run [09:00] Yep, things have changed. There's no longer an applet. [09:00] so whats the solution ? [09:00] Instead, what's currently going on will be shown by the ubuntuone-preferences application, but it isn't yet (because it's in beta) [09:01] so, the way to find out what's going on is: u1sdtool -s [09:01] that should show you your current status, whether you're connected, and so on [09:02] can you pastebin the output of that? [09:02] http://paste.ubuntu.com/391609/ [09:03] and you'll see it says "is_online: False", which means that you're not connected: to connect, "u1sdtool -c" [09:03] and then it should connect. you can monitor what it's doing with u1sdtool -s [09:03] and see what's currently uploading and downloading (if anything) with u1sdtool --current-transfers [09:03] ok...so what do i have to do...to get ubuntu one client working [09:04] it is working [09:04] :-) [09:04] :) [09:04] really? [09:04] you can monitor what it's doing by running this in a terminal: [09:04] watch "u1sdtool -s && u1sdtool --current-transfers" [09:04] that will display its status and currently-transferring files, refreshing every two seconds [09:06] http://paste.ubuntu.com/391611/ [09:06] ready to connect. "u1sdtool -c" will make it connect [09:07] ok [09:08] but is there any way to bring back the icon on panel,which is easy to understand when files r getting updated [09:08] i got Ubuntu one Preference in Menu [09:10] Nope. The icon's been removed; that was a deliberate design decision. [09:10] in system>preference there is ubuntu one, when i click on it it does not start [09:10] ok [09:10] yeah, the preferences applet is a bit broken at the moment. Sorry about that. (beta, you know :)) [09:10] so if i paste files in my Ubuntu One folder it will be automatically updated right? [09:10] yep [09:11] (and you can see that it's doing so with the u1sdtool commands above) [09:11] ok [09:11] you will be able to see that it's doing so by the emblems on the files, but that's happening along with teh preferences window changes, so it's also not quite working at the moment :) [09:12] ok... [09:12] but there is no man page for ulsdtool [09:12] why? [09:12] hm, there is for me [09:12] man u1sdtool works fine. Strange [09:12] ah. [09:13] u1sdtool. not ulsdtool [09:13] second character is a digit one, not a lower-case L [09:13] ooh [09:13] it stands for "Ubuntu One (1) synchronisation daemon tool" [09:13] my mistake [09:13] got it now [09:20] aquarius, but sir, its showing Current uploads: 0 even after i paste files in Ubuntu One folder [09:20] and i can not see that file on one.ubuntu.com website [09:21] ok, and it shows the status as being connected? [09:22] http://paste.ubuntu.com/391622/ [09:22] output of u1sdtool --status [09:23] ah, yep. When you first connect, it does a "server rescan" to find out if there's anything new on the server. When that rescan finishes, it should upload yoru files [09:24] aquarius, ok [09:24] aquarius, it use to work fast earlier ... [09:25] i mean when eva i put a file on Ubuntu One folder i use to start uploading [09:27] yep. It's only being slow at the moment because it's doing the server rescan, which it does every time it starts up (but you may not have uploaded a file during the server rescan before) [09:27] once the rescan is finished, it should start uploading files as soon as you add them. [09:27] ok gr8 [09:28] u1sdtool --waiting-content s showing the new files which i pasted [09:28] :) [09:28] thanx a lot [09:29] how will i know that it has finished "server rescan" ? [09:29] "u1sdtool -s" [09:29] ok [09:30] thanx a lot mate [09:30] :) [09:30] r u a dev at ubuntu? [09:32] blue_pearl, yes, he is :-) [09:33] teknico, it seems so :) [09:36] I am, yep. :) [09:36] aquarius, it seems that u r a dev :) [09:38] * aquarius grins. that's me, yes :) [09:39] aquarius, u r gr8. [09:39] thankyou! [09:59] joshuahoover, you're up pretty early, dude :) [10:07] joshuahoover, whom should I contact to find out how UbuntuOne will be started during login procedure on Lucid ? [10:18] def emit_status_changed(self, state): [10:18] """Emits the signal.""" [10:18] state_dict = {'name':state.name, [10:18] 'description':self.bool_str(state.description), [10:18] 'is_error':self.bool_str(state.is_error), [10:18] 'is_connected':self.bool_str(state.is_connected), [10:18] 'is_online':self.bool_str(state.is_online)} [10:18] self.StatusChanged(state_dict) [10:18] :-D [10:19] description - self.book_str(state.description), bug #530591 [10:19] Launchpad bug 530591 in ubuntuone-client "StatusChanged signal always has description = True" [Undecided,New] https://launchpad.net/bugs/530591 [10:19] *bool [10:20] branching and pushing the fix :) [10:26] done [11:15] aquarius, it is still doing server rescan. [11:15] blue_pearl, hm, it shouldn't take *that* long [11:16] aquarius, ya..thats what i am thinking...and it still havent uploaded my new files [11:18] because it's a new version, it may take a long time the first time it does a server rescan. I wouldn't expect it to take this long, though. [11:18] aquarius, remember bug #531273 ... [11:18] Launchpad bug 531273 in ubuntuone-client "Server query takes ages: 28 minutes for 1457 objects" [Undecided,Confirmed] https://launchpad.net/bugs/531273 [11:19] I have a suggestion, which is not ideal but might help. Leave it another couple of hours to see if it finishes the server rescan (there is an outstanding bug about long rescans, as rye says). If it doesn't finish even by then, then the file sync team should be awake and may be able to make some suggestions. :) [11:20] aquarius, ok no prob.....will keep my lappy on for few hours more. [11:24] i am using only 8.4% of 2gb space. === teknico is now known as teknico_away === kermiac is now known as kermiac_ [12:18] hm, has anybody got Devices tab filled with devices in such a way that it is no longer fitting the screen vertically? [12:21] i got that [12:44] aquarius, hi server rescan is still going. [12:47] blue_pearl, OK: facundobatista, blue_pearl has a syncdaemon in server_rescan state for 2.5 hours now :( [12:49] aquarius, what should i do now? :( [12:51] blue_pearl, I'm not sure; that's why I've pinged facundobatista, who knows a lot more about the file-sync daemon in detail than I do :) [12:52] aquarius, ok [12:53] aquarius, ok, thanks! [12:54] facundobatista, hi can u tell me what to do? [12:54] blue_pearl, can you please paste bin me your logs? [12:54] blue_pearl, yes! [12:54] blue_pearl, we will need the log directory [12:55] facundobatista, which logs? [12:55] path pls [12:55] blue_pearl, the ubuntuone-client logs [12:55] yes, yes [12:55] blue_pearl, $HOME/.cache/ubuntuone/log [12:55] blue_pearl, can you tell me please what do you have inside there? [12:56] facundobatista, i have lots of file in there [12:57] which one u want? syncdaemon.log ??? [12:57] blue_pearl, let's start by that one... if the issue is not very complicated, with that one it will be ok [12:58] ok [12:58] blue_pearl, thanks! [12:59] facundobatista, thank U not me :) [13:26] facundobatista, hi http://paste.ubuntu.com/391760/ sorry 4 being late [13:28] facundobatista, here is the log http://paste.ubuntu.com/391760/ [13:30] facundobatista, hi it seems that it has started uploading :) [13:33] facundobatista, file got uploaded :) ; aquarius at last file was uploded [13:37] 13:16 - 15:33 [13:39] rye, it took a very long time.....no trying to upload some more files....still slow === beuno is now known as beuno-afk [14:17] aquarius, regarding blue_pearl's slow server_rescan... logs show that server rescan took four minutes, but the real issue is that he had a lot of them, because somehow he kept losing his network connection (lots of "connection lost" in the the log) [14:18] facundobatista, ah, thanks. I'll know to look out for that next time! [14:18] aquarius, no problem! [14:32] Hi, am I right that all the files i'll host on Ubuntu one , are stored on Amazon S3 Service? [14:34] CharelB, yes, you are right [14:34] So I could access my data through the AWS S3 Api? no? [14:35] Because I haven't found a tutorial for that :/ [14:35] yet [14:41] CharelB, hm, frankly speaking I believe this is not something that Ubuntu One would support but we need more info from the team that manages the servers [14:42] ah okay :-/ [14:47] no, you can't [14:48] you'd need our tokens and such, and we're not giving them out, because then you'd have access to everyone's files [14:48] and pretty much nobody has that access [14:49] a couple of people do, and they're not allowed to look at your files [14:51] :) [15:14] hey all, back from yesterday where I got pulled away from the computer. I am getting a 500 error from the ubuntuone servers when I try to sync my notes, but I can view them correctly through the web app. OOPS id is OOPS-ID-1527appserver21688 . Let me know if I can help debug [15:14] https://lp-oops.canonical.com/oops.py/?oopsid=ID [15:16] I adore the error message ... DBusException(dbus.String(u'Failed to execute program /usr/libexec/ubuntuone-syncdaemon: Success'),) [15:17] alevine, hm, when was the first time you noticed this? [15:20] rye, hmm, I've had problems where I had to clear and reauthorize every once and a while since I began using it. but it seems this problem started last week, or this weekend [15:20] roughly [15:20] alevine, could you please try quitting tomboy then run it from the terminal with --debug switch and try to reproduce the problem [15:21] I am particularly interested in the actual response from the server [15:21] or, I believe you got that OOPS id from the response, right? [15:21] rye, yes, I've done that but I can do it again. As far as I could tell, the only useful info I got from the response was "500 error, something went wrong, OOPS-ID..." [15:21] https://lp-oops.canonical.com/oops.py/?oopsid=ID [15:22] it was an HTML page that was returned [15:24] rye, I just ran it again: http://launchpadlibrarian.net/40613837/tomboy_debug.log [15:25] rye, I posted this to https://bugs.launchpad.net/ubuntuone-servers/+bug/508024 [15:25] Launchpad bug 508024 in ubuntuone-servers "Cannot sync tomboy notes. Sync setup is successful. Can't access notes from Ubuntu one web console." [Undecided,Confirmed] [15:25] (although now I realize it's probably the wrong bug since I can access from the web interface) [16:19] alevine, I am unable to access the reports of why that happens, there is a fix being deployed for the servers that will let us access them (the development and production environment are separated) [16:20] alecu, once the fix is deployed I will take a look at the OOPS report and will reply to the bug report [16:20] CardinalFang, have you seen bug 534171 yet? [16:20] Launchpad bug 534171 in desktopcouch "destopcouch memory consumption jumped between 0.6.1 and 0.6.2" [Medium,New] https://launchpad.net/bugs/534171 [16:21] rye, thanks for looking into it. is there anything else I can do for you? come back and remind you in a day, a week, etc.? or just wait [16:22] alevine, I have marked this as a TODO item, but it would be great if you could ping me tomorrow if there is nothing new in that bug report. [16:22] rye, willdo thanks for the help [16:22] alevine, i am now trying to find all possible issues with notes so that we get it resolved at last. [16:23] alevine, thanks for the report! [16:23] sure. the note syncing is very useful to me, so I don't mind helping you fix my problems at all :p [16:24] kenvandine, no. I see it now. [16:25] kenvandine, I have *no idea* what causes that. [16:27] kenvandine, it it linear with the number of record objects or a jump at the first only? [16:27] yes [16:27] with a small database it is much smaller [16:27] still way too big [16:28] i moved gwibber_messages out of the way and restarted [16:28] and it was using around 45M RSS [16:28] i haven't noticed growth over the life of the process [16:28] but it does seem to be somewhat dependent on the size of the db [16:29] * CardinalFang tests. [16:35] ok, me is going offline, need to get some foods from the store. will start poking all regarding new way of ubuntuone startup under lucid [16:36] and /me is going offline because I got a lot of updates for lucid, want to see what happens :) [16:37] * CardinalFang installs gnuploy [16:37] -t [16:39] gnuploy is a totally different piece of software. [16:43] kenvandine, http://launchpadlibrarian.net/40621557/rss-by-record-count.png [16:44] CardinalFang, indeed [16:44] CardinalFang, so is it actually storing the messages in memory? [16:47] kenvandine, er, I don't know. I can't think of a place we've changed anything close to that. The new changes inteface? Hrm. Let me think over it at lunch. [16:47] Back in a bit. [16:48] ok [16:48] thx [16:48] it definately happened between 0.6.1 and 0.6.2 [18:32] kenvandine, differences between d-c 6.0.1 and 6.0.2: 1 new method and 1 more complicated method (rarely used) in CouchDatabaseBase; "import dbus", maybe a "import re" (though i expect that is already imported somewhere). [18:33] The "import dbus" is promising. [18:33] but why would that cause memory consumption that is relative to records in the db? [18:38] kenvandine, it shouldn't. I'm double-checking my diff intepretation [18:39] ok [18:53] kenvandine, ah ha! [18:53] kenvandine, ... no, I'm joking. I have no idea. I don't see any difference between the tarballs that would explain a large difference. [18:57] I believe we need to put a notice regarding what happens if there are a lot of files in U1-controlled directories [18:57] I am waiting for my ubuntuone-preferences to appear for a minute so far... [18:57] kenvandine, are you sure that the plot is pretty steep for subsequent database objects? I can imagine a single jump because of dbus import, but after that I expect the same slope as in my graph. [19:00] i don't think it is [19:00] but just the single hit is huge [19:00] and it is a huge difference from 0.6.1 [19:05] rye: syncdaemon start-up time shouldn't have any bearing on preferences from starting [19:05] kenvandine, I don't have a sane system to test. $ sudo vi /usr/share/pyshared/desktopcouch/__init__.py # and comment "import dbus" and the two other "dbus" references. [19:05] rye: if it does, it's a bug... please file [19:06] dobey, no, it is still doing server queries, I have 1100 objects to query and I believe it has the call for ubuntuone-preferences queued somewhere there... [19:07] rye: huh? preferences doesn't do that much work. if syncdaemon blocks preferences it is a bug. [19:08] CardinalFang, ok [19:09] * CardinalFang will finally sync lucid again tonight. [19:15] hm, NewCredentials signal is not sent... [19:15] so but login request is actually sent... [19:24] ok [19:24] one note, please print the dbus exceptions that occur in ubuntuone-login to oauth-login.log [19:25] rye: are you talking to yourself again? [19:25] error sender=:1.144 -> dest=:1.145 error_name=org.freedesktop.DBus.Python.ConfigParser.NoSectionError reply_serial=6 [19:27] dobey, yeah, I broke UbuntuOne here, by removing the config files [19:28] while thinking that these are the query to blame since... there is no error message from preferences, syncdaemon or login manager [19:39] CardinalFang, ok commenting out the dbus stuff made a big difference [19:39] but it is still bigger than 0.6.1 [19:39] 27188 [19:42] kenvandine, and after that? l = list(); l.append(CouchDatabase("...")); # Append more and more instances to l . How does your garden grow? [19:43] CardinalFang, hang on... let me come back to that in a few :) [19:43] empathy hacking atm :) [19:49] dobey, ok, that was not preferences, that was me, preferences start in 3 seconds now [19:57] my /notes/ died [19:58] and I was only removing the notes that I will no longer need via the web ui [19:58] OOPS-ID-1529appserver89097 [19:58] https://lp-oops.canonical.com/oops.py/?oopsid=ID [20:02] rmcbride, ping re: bug #535253 [20:02] Launchpad bug 535253 in ubuntuone-client "client fails to start w/ Launch helper exited with unknown return code 1" [Undecided,Confirmed] https://launchpad.net/bugs/535253 [20:02] rye: hi [20:02] rye: Hi [20:02] rmcbride are you still experiencing this? [20:02] rye: on one machine yes. [20:03] rmcbride, do you have the access to that machine now? [20:03] rye: yea, it's my dev box :/ [20:03] rmcbride could you please start ubuntuone-syncdaemon manually there ? via the terminal and see what happens [20:03] rye: sure. I'll do that now [20:04] rmcbride, because there are only 2 possible scripts that will be launchped by dbus - ubuntuone-syncdaemon and ubuntuone-login [20:04] rye: yea, looks like syncdaemon has an issue. Pastebinning, one sec [20:05] rye: this is interesting, and explains a bit about why it's just the one machine. http://pastebin.ubuntu.com/392024/ [20:05] not sure how this happened exactly [20:06] o_O [20:06] yea [20:06] python [20:06] from twisted.internet import glib2reactor [20:06] does that give the same error? [20:06] one sec. pasting previous to the bug [20:06] Permission denied... [20:06] no x bit on /usr/local/lib/python2.6/dist-packages ? [20:07] I get no error on the import at python prompt. Checking mask on file [20:08] rye: very very strange. that's a directory. with storm in it and nothing else [20:09] rye: Hello..are you busy now so I come later :) [20:09] Engineer_Abdalla, hi, sorry, I may not be available for an immediate response, though [20:09] dist-packages and storm are both _x [20:09] +x even [20:09] Engineer_Abdalla, feel free to ask the question [20:10] rye: I'm starting to suspect some FS issue might be involved here. [20:11] rye: I`m the one who sent to Elliot Murphy asking for contribution and he told me that you will help me to get started (you was in CC) [20:11] rye: So i do not know where can I start? [20:12] Engineer_Abdalla, ah, yes, that's correct. Unfortunately it is pretty end of day for me so I am running from and to the PC, picking some bits from IRC [20:12] Engineer_Abdalla, so, the first thing to do regarding ubuntuone is to install it to your machine and try to find out how it can be made to work [20:12] rye: I'm going to bounce the dev box /forcefsck and move to IRC on my netbook. [20:14] Engineer_Abdalla, you might want to try running all related scripts to find out what they do. You might want to put files to Ubuntu One folder and set up a virtual machine to see how they will be copied to the server and then to another machine [20:14] wow. I don't like not getting output from fsck on boot. Most end users wouldn't care I guess [20:14] Engineer_Abdalla, I believe the first item is to get yourself comfortable with Ubuntu One as an end-user, to understand what bits are still missing and what bits are awesome. [20:15] rmcbride_, heh, sometimes my /home is not mounted and that gives no output.... [20:15] i.e. waiting for /home [SM]... and nothing else [20:15] heh [20:15] oh. it booted already moving back into office [20:17] AHA [20:17] I'll be it's AppArmor. I have an older experimental profile in place and not the one that I merge proposed [20:17] 5.092:163): operation="open" pid=3511 parent=3510 profile="/usr/lib/ubuntuone-client/ubuntuone-syncdaemon" requested_mask="::r" denied_mask="::r" fsuid=1000 ouid=0 name="/usr/share/pyshared/twisted/__init__.py" [20:17] in syslog. === teknico is now known as teknico_away [20:18] rye: Ok that is good I will start by discovering its feature [20:19] rmcbride: nice you did an apparmor profile? I saw the bug rreport about that. [20:20] Engineer_Abdalla, you might also want to play with couchdb and desktopcouch as the interface to it - I played for about a week with this awesome database [20:20] duanedesign: I did indeed. I apparently inadvertantly put a really bad one on my dev machine in the process. [20:20] rmcbride hm.... might that be the reason of Permission denied for the path? [20:20] rmcbride: heh yeah tha can bring things to a halt pretty fast [20:20] rye: absolutely [20:21] rye: the profile in place doesn't grant us access to the python path. the one in my branch isn't braindead. [20:22] rye: that was it. I nuked the profile and reloaded and everything is working. Noting it in the bug report and marking invalid. [20:24] rmcbride, great.. [20:25] * rye definitely needs to look at apparmor [20:25] rye: even better I know now what a faulty profile will do, and confirmed that the proposed profile works fine [20:25] :) [20:26] AND that means that yesterday's nightly passes sanity and I can toss it to BETA [20:27] a couple of people from the Forums and BT have put some of their profiles up for DL. http://blog.bodhizazen.net/linux/apparmor-profiles/ [20:28] and always looking for more if you come up with any that wont find there way to people through a release [20:29] Nice [20:32] duanedesign, thanks for the apparmor hint! [20:32] looks like jdong and jgoguen havent updated theirs. But Bodhi.zazen has quite a few profiles for 9.10 posted [20:32] rye: i <3 apparmor :P [20:33] there is also a link on that page to the guide on the forums which is a good reference [20:35] rye: if i dont get my script i am working on for CouchDB to work tonight maybe i can trouble you in the morning to look at it :) [20:36] duanedesign, sure, i <3 scripts :) [20:36] i am getting stuff in the DB, just not getting it out. I am sure it is something simple. [20:37] rye: nice. thank you. [20:38] You all have a nice local_time() . its dinner time. [20:38] its nearly bed time here [20:39] rye: it is isnt it. Oh i wanted mention i started using the Launchpad scripts for Grease Monkey [20:39] rye: if you havent already you might look at those [20:39] duanedesign, hm... I am extremely interested [20:39] some neat stuff [20:40] even a script for dishing out the canned responses :) [20:40] duanedesign, I made my ones for RT in the past but LP ones might be handy as well... well... until I see them :) [20:40] duanedesign, wow [20:40] duanedesign, is there a link or i need to goog^Wyahoo it? [20:41] rye: after you install the Grease mOnkey firefox addon [20:41] bzr branch lp:launchpad-gm-scripts [20:41] i think the read me in there^^^is informative === beuno-afk is now known as beuno