/srv/irclogs.ubuntu.com/2010/03/13/#ubuntu-bugs.txt

peitschiehello everyone :)00:01
peitschiei was wondering if anyone knows who is best to talk to about getting a patch into the python launchpad integration source?00:01
kermiachi peitschie :)00:01
peitschiehi kermiac :)00:02
kermiacpeitschie: There should be a team contact listed on the project's launchpad page00:03
peitschiekermiac: thanks heaps :)00:09
kermiacnp peitschie :)00:10
kermiacbug 532633 - sorry, checking if the "me too's" from dupes are included00:27
ubot4Launchpad bug 532633 in light-themes (Ubuntu) "[light-theme] please revert the order of the window controls back to "menu:minimize,maximize,close" (affects: 135) (dups: 9)" [Wishlist,Triaged] https://launchpad.net/bugs/53263300:27
mrburnshi all i am new to triaging and would like someone to check my work on a bug.  I was thinking about setting the status to "incomplete", and reply with the default response for "Debugging GNOME Power Manager" for this bug: https://bugs.launchpad.net/ubuntu/+source/gnome-power-manager/+bug/53812001:45
ubot4Launchpad bug 538120 in gnome-power-manager (Ubuntu) ""+" and "-" buttons and the slider not working in lcd brightness applet (affects: 1)" [Undecided,New]01:45
* ddecator looking01:46
ddecatorwell now that is interesting...01:48
ddecatormrburns, well, i can confirm it on my system. have you looked for dupes yet?01:50
mrburnsddecator: well i have tried a little.  i am new to finding duplicates.  i have gone to list open bugs then did some searches but didn't find anything like this.  do you have a better method?01:53
ddecatormrburns, the best thing that has worked for me is using google, just search for "site:bugs.launchpad.net <search terms>"01:54
mrburnsok i can do that01:55
ddecatormrburns, if you find anything, just let us know. i just feel like this would have been reported before...seems like a lot of people might run into it. if you don't find anything, then we can figure out the best way to approach the report =)01:56
mrburnsddecator: bug 532518 is close do you think this is the same thing?01:57
ubot4Launchpad bug 532518 in gnome-power-manager (Ubuntu) (and 1 other project) "Brightness Applet is not usable via Mouse (affects: 1)" [Undecided,New] https://launchpad.net/bugs/53251801:57
ddecatormrburns, both describe the behavior i'm seeing, but the first report you found doesn't say specifically that the applet disappears when they try to click the buttons or the slider bar. sooooo...maybe set it to incomplete and ask if that is the behavior they are experiencing and mention the bug in the comment so they reporter can see if and it will be easier to mark as a dupe if it's the same? what do you think?02:00
ddecatormrburns, (the first report that is)02:00
mrburnsddecator: that sounds good02:01
ddecatormrburns, sounds good to me too =). why don't you go ahead and do that? i'll subscribe so i can see how it goes02:02
mrburnsddecator: thanks for helping me out02:11
ddecatormrburns, no problem, that's one of the main purposes for this channel. just let us know if you have any other questions02:14
mrburnsddecator: will do i am trying to get more involved and work on a bug a day to start with02:15
ddecatormrburns, good place to start. we appreciate the help =)02:15
ddecatoranyone on right now know if i'm supposed to add myself to the mentor wiki page once i've been approved to be a mentor? i also need admin rights in the group, but not sure who is supposed to do that (pedro?)02:24
zeroseven0183Hi! Where can I find the minutes of the last meeting? It's not in the https://wiki.ubuntu.com/BugSquad/Meeting/Minutes02:44
kermiaczeroseven0183: http://irclogs.ubuntu.com/2010/03/09/%23ubuntu-bugs.html02:48
zeroseven0183Thank you very much02:51
kermiacnp zeroseven0183 :)02:51
Damascenehello03:47
Damascenechannel is officially logged at http://irclogs.ubuntu.com/03:48
Damascene<Damascene> hello03:48
Damascene<Damascene> apport-collect -p linux 52736903:48
Damascene is there anything wrong in the syntax03:48
Damascenesorry03:48
ddecatornot that i can see. is it not working?03:48
Damasceneapport-gtk: error: no such option: -p03:48
ddecator-p is just used to define a specific package...maybe you can't do that with just "linux" in general?03:49
DamasceneI just followed bug 52736903:50
ubot4Launchpad bug 527369 in linux (Ubuntu Lucid) (and 1 other project) "sudo lshw causes console to turn blue on dell inspiron 1011 (affects: 2)" [High,Confirmed] https://launchpad.net/bugs/52736903:50
persia"linux" is a package name, also03:51
ddecatorpersia, true03:52
Damasceneso?03:52
vishDamascene: try without the -p03:53
vishthere is also an apport bug recently , it is not working or something , it might be that too03:54
Damascenereally? it asks for kernel log I think03:54
vishDamascene: i meant $ apport-collect linux 52736903:54
Damasceneok03:54
Damasceneapport-collect linux 52736903:55
Damasceneapport-gtk: error: You need to specify a report number to update03:55
vishDamascene: hmm , Try $ apport-collect 52736903:56
ddecatorthe report is marked as affecting linux, so just 'apport-collect 527369' should work03:56
vishsince there is only one package it should pick up the right package'03:56
ddecatorhaha, couldn't type fast enough =p03:57
Damascenedo you think doing apport-collect -p linux -u 527369 would help?03:57
vish;)03:57
Damasceneit's in the man page03:57
vishDamascene: this should work , $ apport-collect 527369   , since there is only one package , no need to specify03:58
Damasceneok03:58
ddecatorvish, so you've seen reports about apport not working lately?04:00
DamasceneYou are not the reporter or subscriber of this problem report, or the report is a duplicate or already closed.04:00
DamascenePlease create a new report using "apport-bug"04:00
vishddecator: i havent seen the bug , but yeah , people have been complaining apport is not able to report crashes04:00
ddecatorvish, huh, all i've seen are some related to firefox, which was an ubufox problem...04:01
vishddecator: unrealted to firefox , this is something new04:01
ddecatorvish, interesting...good to know04:02
DamasceneA bug is considered a regression if the issue did not exist on a previous kernel.  Is this a regression?04:05
Damascene??04:05
crimsungenerally, yes04:06
crimsundevil's in the details, as always04:06
Damascenehow to check if every thing went well I don't notice any change in the bug report04:12
ddecatorhggdh, are you around by chance?04:29
hggdhddecator: briefly...04:35
ddecatorhggdh, just wondering if i'm supposed to add myself to the mentor wiki or if someone is in charge of maintaining it04:35
hggdhddecator: you are supposed to add yourself, yes04:36
ddecatorhggdh, thanks, that's all i needed =)04:36
hggdhand to look at the queue of candidates for membership on the -membership, and select a victim04:36
ddecatordo i need to be an admin for that, or just look at the approved members on lp?04:37
hggdhyou should be an admin to be able to approve a candidate. If you are still not one (only pedro can do it), I will ask pedro next Monday04:38
ddecatorhggdh, i can send him an email, i need to check up with him on something anyway04:38
hggdhddecator: excellent, even better04:38
TheNewAndyis ubuntu-bug broken for anyone else, I'm trying to submit a tomboy bug, and I get:04:39
TheNewAndy"Cannot connect to crash database, please check your Internet connection."04:39
TheNewAndyevery time.04:39
ddecatorwell that's not good...04:39
persiaYou might want to follow bug #538097 until there is a solution04:40
ubot4Launchpad bug 538097 in apport (Ubuntu) "Apport cannot connect to crash database (affects: 19) (dups: 1)" [Undecided,Confirmed] https://launchpad.net/bugs/53809704:40
* hggdh over and out04:40
TheNewAndythanks :)04:41
persiaTheNewAndy: PLease press the "Also affects me" button :)04:42
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kklimondagood mornin09:24
kklimondag09:24
qenseWhere can I find the log files of telepathy-butterfly?09:59
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hernejj_I've confirmed a bug that i believe is ready for Triage: https://bugs.launchpad.net/nautilus/+bug/53832713:57
ubot4Launchpad bug 538327 in nautilus (Ubuntu) (and 1 other project) "file management preferences does not fit 800x600 screens (affects: 1)" [Undecided,Confirmed]13:57
yofelhernejj_: what importance would you give it?13:58
hernejj_Medium, I think.13:59
yofelhm, there is a workaround: 'press alt and left click and move the window'. That might not work though if moving the window under the top panel is disabled or if alt+move is disabled14:02
yofelI'll set it to medium for now14:03
hernejj_yofel: Correct :) And since the default virtual desktop configuration is "2 in a row" it is likely that user's will not be able to immediately apply that work around.14:03
yofelhernejj_: can you please add the 'lucid' tag to the report? Apport usually does that but it's broken right now14:07
yofelhernejj_: oh, and can you please assign the bug to the 'desktop-bug', they seem to want it like that https://wiki.ubuntu.com/DesktopTeam/Bugs14:09
yofelerr... 'desktop-bugs' team, not desktop-bug14:10
yofelhernejj_: ping?14:14
hernejj_yofel: Sorry for the delay. Yes, I'll do both of those.14:17
hernejj_yofel: It has been done :)14:19
yofelhernejj_: thanks for helping :)14:20
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Dawgmatixi wanted to bring attention to a bug that has existed for sometime and is causing me much grief - two of my hard drives are not beeing recognized15:00
Dawgmatixtheres an open bug for this at https://bugs.launchpad.net/ubuntu/+source/linux/+bug/50195015:00
ubot4Launchpad bug 501950 in linux (Ubuntu) "Randomly missing harddrive on reboot : dmesg -> "model number mismatch" (affects: 2)" [Medium,Triaged]15:00
Dawgmatixi was hoping that lucid would fix this issue, but sadly its present in lucid too15:01
Jeruvylooks good that it's been triaged.15:01
Dawgmatixits been in that state for over two months15:02
Dawgmatixi am a fairly technical user, if theres something i can do to resolve this issue i would be glad to help15:02
yofelDawgmatix: as the bug is triaged I doubt there's much that can be done from our (bugsquad) side, maybe ask in  #ubuntu-kernel if you can be of assistance15:05
Dawgmatixokay15:05
Dawgmatixthanks :)15:05
yofelDawgmatix: but be patient, they usually take their time to answer15:06
Dawgmatixsure, thats no issue15:06
Dawgmatixi was just looking to make sure that this issue reaches the right people15:06
BUGabundobRoas16:02
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Damascenehttps://bugs.launchpad.net/ubuntu/lucid/+source/linux/+bug/527369 should  be triaged I think18:44
ubot4Launchpad bug 527369 in linux (Ubuntu Lucid) (and 1 other project) "sudo lshw causes console to turn blue on dell inspiron 1011 (affects: 2)" [High,Confirmed]18:44
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hernejjI believe that https://bugs.launchpad.net/ubuntu/+source/indicator-sound/+bug/538494 is ready to be triaged Importance: Low19:57
ubot4Launchpad bug 538494 in indicator-sound (Ubuntu) "Slider item does not highlight like other items (affects: 1)" [Undecided,Confirmed]19:57
crimsuneh? it does here.19:58
crimsun(0.1.3.1-0ubuntu1)19:58
hernejjcrimsun: Can you send me a screenshot? Also what theme are you using?19:59
crimsunradiance19:59
hernejj crimsun: I'm using radiance as well. I was able to confirm no highlight. Interesting :)19:59
greg-gcrimsun: same verion here, same theme, it does not visibly highlight the slider for me.20:00
greg-gcrimsun: I can adjust the volume level with my keyboard (thus it is 'active') but I can't visually tell that20:01
crimsunI don't know what you mean by that last statement20:02
hernejjcrimsun: Take a look at the screen shots I attached to that bug. They illustrate the difference.20:02
crimsunhernejj: I would if I could20:03
greg-gcrimsun: so, open the indicator sound applet, press down once, Mute All is visually highlight, press down again, the slider is not visually highlighted (but I am, however, able to adjust that slider using my right-left arrow keys)20:03
greg-gdid that make sense? sorry I'm not :/20:03
crimsunah!20:03
crimsunok, yeah, I can reproduce that20:03
greg-gcool, damn language getting in the way! :)20:04
crimsunI thought you meant the elliptical widget itself wasn't being highlighted20:04
greg-gstatus/importance updated20:05
hernejjThank you :)20:05
greg-gyw20:06
greg-goh uh, it was just marked as a duplicate20:08
greg-ghah, mpt had reported the bug twice ;)20:12
vishlol , mpt filed his own dup :D20:17
ceaukehi guys20:22
persiaHey ceauke : thanks for helping with testing.  As I mentioned there, some folks here might be better able to help you find the right package for your bug than I.20:23
ceaukeHi persia. yeah, I'm a bit lost with the technicalities. can anyone on this channel help me to find out which package is causing my hibernation issue?20:27
ceaukewhen I click on hibernate on the session conroll button on the top menu, the hibernation fails.20:27
yofelceauke: where does it fail? it does nothing/ locks screen instead/ doesn't wake up/ ...?20:29
ceaukeit seems to sleep only for a milisecond.20:31
ceaukethe screen goes blank, backlik still on and hdd still working20:32
ceaukethen after some time (a few secs) it finally switches off the backlit (at which time I'd expect a proper sleep) but then immediately it resumes from hibernation20:32
ceaukeand then I can unlock the system and everything else works again20:32
ceaukeso it kinda autoresumes20:33
yofelo.O20:34
yofelI would probably file a bug against linux, but I'm not sure why it should autoresume...20:34
yofelanyone else got a better idea?20:35
ceaukeI saw some bugs on hibernate where it said that the wifi made it autoresume (apparently it disconnects the wifi and then wakes itself) but even with network disabled it still doesn't work20:37
ceaukeI even disabled my USB power in the bios to make sure the computer sleeps well but to no avail.20:37
hernejjI believe https://bugs.launchpad.net/ubuntu/+source/transmission/+bug/538504 is ready for triage. Importance: Low20:40
ubot4Launchpad bug 538504 in transmission (Ubuntu) "transmission measures bandwidth in KB/s instead of kB/s (affects: 1)" [Undecided,New]20:40
crimsundone20:43
yofelceauke: if nobody else answers you: file a bug against 'linux' once apport works again (database access broken atm). That should add most of the interesting hardware information to the report. And the kernel team should know if it's a bug in the kernel or not20:44
ceaukethanks yofel will to20:45
ceaukedo20:45
ceaukesorry, noob question. does that mean the package is "linux(ubuntu)"20:47
crimsunyes20:47
ceaukeexit20:57
hernejjcrimsun: Sorry to bug you, I noticed you marked 538504 as confirmed instead of Triaged. While I was verifying that I had remembered to do everything I noticed I forgot to open the bug upstream. This is done now and I believe the bug is ready for triage this time :)20:58
crimsundone.20:59
hernejjThank you.21:00
crimsunyw, thank *you*21:00
jarlathI'd like to contribute to the bug-triaging effort. Are there any low-hanging-fruit, like following up on old and inactive reports to see if they can be closed?21:39
jarlathThat would require the least technical knowledge, as I see it.21:41
persiaAbsolutely.21:42
persiaTake a look at the wiki pages in the /topic21:42
persiaAsk if you have any questions at all.21:42
persiaAnd thanks for helping out!21:42
jarlathWill do. Thanks persia21:42
jarlathSo, this bug has had nothing conclusive since November 2008. https://bugs.launchpad.net/ubuntu/+source/linux/+bug/22306122:07
ubot4Launchpad bug 223061 in linux (Ubuntu) "upgraded to hardy heron from gutsy and now sound card does not work, no sound is being emmited" [Undecided,Incomplete]22:07
jarlathI'm thinking; ask if it's still an issue and if no reply within the 2 weeks, mark as invalid.22:08
persiaI think 2 weeks is kinda short, but that's the right sort of idea.22:08
persiaIf you go for a short timeframe, warn the user that you're going to close it if they don't get back with more information.22:09
jarlathOk, well - I don't have the skills to follow it up with a solution if there are still users experiencing problems.22:11
jarlathSo should I consider that also?22:12
persiaNo.22:12
persiaYou're part of a very large team.22:12
persiaIf you get stuck, ask for help.22:12
persiaYou have lots of backup, so don't worry if you're not sure, but always ask before taking actions when you're unsure.22:13
persiaThe key things to keep in mind are providing a good experience for reporters, and trying to make a clear and effective bug report for develoeprs.22:13
persiaYou'll surely learn something along the way, but it's generally better to ask here than to ask in the bug report unless you need information from the reporter.22:14
jarlathGreat.22:14
persiaIt can also sometimes be helpful to look at the profiles of recent commenters.  This may help you to determine if someone works with a lot of bugs, or only a few, and the areas in which they tend to work.22:15
jarlathSo, instead of trying to close out as many old bugs as possible, should I instead be prepared to follow through with further direction / assistance to the reporter?22:17
jarlathInstead of a wham-bam thank you ma'am approach of just clarifiying whether or not it can be closed out before moving on to the next report.22:19
persiaWell, it depends.22:21
persiaThere are lots of ways to triage well.22:21
persiaSometimes I'll pick a package, try to understand all the bugs, change everything to the correct status, etc., and move on, with minimal followup (but I generally don't ask questions of reporters in that case, because I've been testing hard, and know what I can replicate, etc.)22:22
persiaSometimes I'll pick only a few, confusing, bugs, and ask lots of questions for detailed follow-up.22:22
persiaSome folk develop relationships with the original software developers, and spend a lot of time forwarding bugs and helping reporters talk to the authors directly.22:23
persiaOther folks look for bugs that aren't set to a package and figure out the right package.22:23
persiaFor both of those cases, there's often very little communication with the reporter required.22:23
jarlathOk, that's great. Many ways to get involved with varying levels of background work / commitment.22:26
persiaReally, the best way to be involved, is the way that gives you the most enjoyment.22:26
persiaAs long as you avoid annoying the users or the developers, you're probably safe.22:26
jarlathHehe, yes. I think keeping interruptions to the essential minimum is important.22:27
persiaRight.  So you want to ask clear questions, and ones where the answer will help the bug to be understood.22:28
persiaFor example, it's not useful to ask "Does this bug still happen to you in the latest release" unless you've already checked, and it doesn't happen for you, because this differentiates general issues from issues that may be related to the users' environment (architecture, language, other software installed, etc.).22:29
jarlathAh okay22:29
persiaIf you can still get the bug, then maybe check to see if you can understand it and add more detail, or if not, make sure it's confirmed, and move on to find another bug.22:29
persiaNot that the gutsy-hardy upgrade bug related to specific sound hardware is a tricky example to reproduce.  If you don't have that hardware, it's a good candidate to just ask about.22:31
persiaEspecially because there are some workarounds posted: if it's fixed in the reporter's system, and fixed on a fresh install (indicated by the developer comment), then it can maybe be closed.  We may not understand *why* it happened, but we also don't have a good test case to track it down.22:31
persiaErr, *Note* that ...22:32
jarlathSo, one concern I have with that report is that if I ask if it's still an issue, and a reproter says it still is ... then they see no more progress - am I not sort of wasting their time?22:34
persiaIf you aren't getting any useful information out of the question, yes.22:37
persiaSo it's bascially a matter of determining if there is any information to collect.22:38
jarlathAh, gotcha22:38
persiaFor instance, in the bug you cite, it would be interesting to know if the user is still running hardy.  If they are, they still have an issue that needs work (but you'd want to try to track it down in detail).22:38
persiaIf they aren't, we'll never be able to solve the bug, so we may as well mark it "Invalid".22:38
persia(this isn't true for all bugs, but this one appears to affect only some of the people who have one specific piece of hardware).22:39
persiaWell, let me restate: if they aren't running hardy anymore *and* they don't have the problem anymore, then there's little that can be done.22:40
persiaIf they are running hardy, or they do have the problem, then we can investigate.22:40
jarlathOk, so if the bug looks like something I'd be uncomfortable following through on (getting familiar with relevant attachments and learning and communicating debug processes for the app), I should probably just sit it out?22:43
jarlathActually, that's a yes for me at the moment.22:47
jarlathOk, thanks persia. I'll spend time watching and get back here before I do anything controversial :)22:49
persiagood luck!22:50
jarlathThanks22:50
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mikelifeguardHi, I'm looking at bugs.launchpad.net -- where do I click to submit a bug report to launchpad?23:40
bcurtiswx_mikelifeguard: it's better to type "ubuntu-bug <package name>" in a terminal23:40
mikelifeguardbcurtiswx_: that doesn't work, else I would be doing so23:41
bcurtiswx_mikelifeguard: what program?23:41
mikelifeguardscreen23:41
bcurtiswx_i got ubuntu-bug screen to work on my terminal23:43
bcurtiswx_but using the GUI from launchpad23:43
bcurtiswx_https://edge.launchpad.net/ubuntu/+source/screen23:43
bcurtiswx_on the right hand side click "report a bug"23:43
mikelifeguardas it turns out, my bug has already been reported23:44
mikelifeguardbut it is amazing that the main page has no link to submit a bug23:44
bcurtiswx_mikelifeguard: good, you can click "this bug effects me too" on that bug23:44
mikelifeguardespecially considering canonical prides itself on being good at UI stuff :\23:44
mikelifeguardI'd file a bug for that, but guess what?! it's too goddamned hard :)23:45
crimsunwhat is "the main page",mikelifeguard?23:45
mikelifeguardcrimsun: bugs.launchpad.net23:45
bcurtiswx_mikelifeguard: launchpad isn't the bug reporter.. its the bug tracker23:45
bcurtiswx_mikelifeguard: you need to know what you are reporting in first that being Ubuntu hence why http://launchpad.net/ubuntu has a "report a bug" link23:46
crimsunmikelifeguard: you can't report a bug against a non-project23:46
crimsunmikelifeguard: at the bugs.lp level, you haven't entered a project23:47
crimsunubuntu is just one of many projects hosted on lp23:47
mikelifeguardso? Obviously you put a textarea with ajax search so the user can choose O.o23:47
greg-gin other words: Launchpad is not just for ubuntu23:47
crimsunmikelifeguard: I think the appropriate venue for voicing concern is #launchpad23:47
mikelifeguard*nod*23:48

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