/srv/irclogs.ubuntu.com/2010/03/16/#ubuntu-bugs.txt

=== Flare183_ is now known as Flare183
kermiac_what should I do if a user manually reports a bug & uploads the crash file due to bug 538097?02:07
ubot4Launchpad bug 538097 in apport (Ubuntu) (and 1 other project) "+storeblob fails with "500 Internal server error" on production (works on edge) (affects: 101) (dups: 6)" [High,Invalid] https://launchpad.net/bugs/53809702:07
persiakermiac_: if you have a compatible system, pull the .crash file and retrace locally.02:10
persiaIf you don't, ask the user to do so.02:10
persiaWarn the user that the .crash file may contain sensitive information.02:10
persiaThe key thing is to get something useful in the bug, and to get the .crash file deleted (as one might delete a coredump)02:10
persia(as there's usually a coredump *inside* the .crash file)02:11
kermiac_I was going to mark it as private for now as I noticed there is a coredump inside the crash file02:11
kermiac_ah, yes02:11
persiamarking it private later doesn't help much.  The librarian URL for the .crash file has been made public.02:12
persia(because of bugmail)02:12
kermiac_i keep forgetting about bugs being aggregated to mailing lists02:12
kermiac_I can't retrace... is there some kind of standard response to ask the user to retrace locally? or should I maybe refer them to 5328097 & ask them to submit later? Should I delete the crash file as the url has been made public & I really don't know if I should expect the OP to retrace it02:15
persiaYou can't retrace because of architecture skew?  Which architecture is the bug?02:16
kermiac_no, I can't because I'm at work atm. bug & my system are both 32bit02:16
kermiac_just doing some quick triage on a break & happened to find these 2 bugs02:17
kermiac_you want the bug #'s to look at them as I can't get that involved whilst still at work02:17
kermiac_bug 539346 and bug 53934502:20
ubot4Launchpad bug 539346 in tracker (Ubuntu) "Crash will not report right (affects: 1)" [Undecided,New] https://launchpad.net/bugs/53934602:20
ubot4kermiac_: Bug 539345 on http://launchpad.net/bugs/539345 is private02:20
kermiac_i had already marked 539345 as private before you reminded me about the url already being public02:21
persiaGiven the affected packages, I suspect these bugs need to be retested and re-crashed against upstream, etc.02:23
persiaI'd suggest deleting the .crash files, making them public, and asking for a typical expected/actual report with information on what was done to create the crash.02:24
persiaNote that the .crash files may contain private informaiton (especially for tracker), and try to triage from there.02:24
kermiac_ok thanks for the advice persia :) I haven't been around when something like this has happened before, so I didn't know exactly what I should do02:26
persiaSomething like this has not happened before.02:26
persiaMy advice is mostly based on the pre-apport model.02:27
kermiac_persia: is that model documented anywhere? I haven't had to look for it before02:27
persiaNot anymore.02:28
persiaIt's mostly the same wiki pages, but old revisions.02:28
kermiac_ok, np :)02:28
persiaBasically, assume no apport.  Find out what went wrong.  Get a stacktrace using gdb, etc.02:28
Damascenehttp://ubuntuforums.org/showthread.php?p=894473103:03
DamasceneAnother gnome-terminal profile!03:03
Damasceneis it a bug?03:03
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Damascenehello, I want to report bug against freeserif font05:46
Damascenedpkg -S freeserif comes with nothing05:46
micahgDamascene: that doesn't seem to be a valid package05:52
Damascenegot it thanks05:53
Damascenehttps://bugs.launchpad.net/firefox/+bug/46889805:53
ubot4Launchpad bug 468898 in ubuntu (and 2 other projects) "FreeSerif should not be default Serif font (affects: 2) (dups: 1)" [Undecided,Invalid]05:53
Damasceneagain I suggest bugs title to be simple or to add a special section for what user might search to get to a bug05:54
Damascenemany duplicates are cause by so much technical titles05:54
Damascenea user might search for default firefox font is ugly wouldn't find "freeserif should not be default serif font"05:55
micahgDamascene: k, but once hte bug is duped, it'll show up05:57
micahgI think05:57
micahgmaybe now05:57
micahg*not05:57
ddecatorthat's why you use google to search for bugs =)05:57
Damasceneso what did you do?05:57
Damascene:)05:57
micahgnothing, just change the firefox project to null :P05:58
Damascenewhat we are supposed to do now?05:58
micahgDamascene: what do you want to do?05:58
ddecatorgoogle searching "site:bugs.launchpad.net <search terms>" searches descriptions of bugs as well, so even if the title is odd you can usually still find what you're looking for05:58
micahgthe translators know about the issue05:58
DamasceneI want this problem to be fixed05:58
Damasceneso it's up to translators to chose which font serif is using?05:58
micahgthat team decides the defaults05:59
micahgDamascene: you can hop in #ubuntu-translators During european business hours and ask05:59
Damasceneso we need to add the arabic translator team as well, right?05:59
micahgDamascene: ask in #ubuntu-translators in a few hours06:00
Damasceneok06:00
DamasceneI want to report that the freeserif font has problem06:01
Damasceneshould I open new bug?06:01
micahgwhat problem?06:01
Damascenethere is gaps between some letters06:01
micahgDamascene: in all programs?06:02
Damasceneyes06:02
micahgDamascene: package is ttf-freefont06:02
Damascenenot freetype?06:03
micahgDamascene: well, depends if it's a problem with the font or the engine06:03
DamasceneI'll report it as soon as I get more information06:04
micahgDamascene: idk, I guess I should just say that :)06:04
Damascenewhat if the same problem is in dejavu serif :(06:05
micahgDamascene: engine issue06:06
Damascenethere is a big deference between the font in Arabic and in English06:06
Damasceneit more than a work of art font than a general reading font in Arabic06:07
micahgDamascene: maybe as the translators06:07
DamasceneI'll ask them06:08
BUGabundo_remote0/08:49
Damasceneany known bug of user can't creat boot partition smaller than 16G on 1T disk?09:02
BUGabundo_remoteDamascene: in what FS?09:07
BUGabundo_remoteand kernel?09:07
BUGabundo_remotecause I have a single partition on a 1.5T09:08
Damascenethe man in ubuntu+109:08
Damascenehttp://tavasti.fi/~tavasti/ubuntu/installer-20100315/09:08
Damascenehttp://cdimage.ubuntu.com/xubuntu/daily/20100315/lucid-alternate-amd64.iso09:09
Damasceneas he said09:09
Damasceneand he tested it with ext2 and ext309:10
Damascene Damascene, however, when there is that 16.8G partition with 16.8G offset, I can create another partition with correct size. So bug happens only when creating first partition to empty disk?09:11
DamasceneBUGabundo_remote, are you here?09:16
Damascenethe man is asking for what package and version09:16
BUGabundo_remotesometimes09:16
BUGabundo_remoteworking09:16
BUGabundo_remoteAFAICS would be kernel (linux) or installer (ubiquity)09:17
vishbdmurray: you should probably add exclusions for the patch script , the light-themes , ubuntu-mono  dont need review from the review team :)09:24
tavastiproblems creating small /boot partition, see full detail http://tavasti.fi/~tavasti/ubuntu/installer-20100315/bug.txt09:25
persiavish: Why not?  How do they differ?09:25
persiavish: If you mean "because we have a close relationship with upstream", then that's just a matter of upsteam getting to them first.09:26
persia(and we've often had close relationships with upstreams before that got dropped or orphaned, etc. making hardcoded exceptions less than ideal)09:26
vishpersia: no , some of the users attach icons and check it as patch..09:27
vishpersia: Bug #538093 , this is a change in the theme which was intentional , too09:27
ubot4Launchpad bug 538093 in light-themes (Ubuntu) "Maximised/unmaximised not level below gnome-panel (affects: 1)" [Wishlist,Triaged] https://launchpad.net/bugs/53809309:27
persiaAnd what's wrong with that?09:27
* persia much prefers full icons to xdiff output09:27
vishpersia: the review team are not responsible for those choices or even approving them09:28
vishpersia: seems like extra bug queue for the team :)09:28
persiavish: Who do you believe is responsible?09:28
vishpersia: i dont believe , i know who is responsible ;)  the design folks :)09:29
persiaAren't they upstream?09:29
vishpersia: there is no upstream project yet for either themes/icons , they are not hosted publicly yet09:30
persiaRather, there is an upstream, but it's not a public upstream.09:30
vishyeah that ;)09:30
persiaSo, the patch reviewers may just submit these upstream.09:31
persiaAlternately, they may push to get them uploaded.09:31
persiaDoesn't really matter.09:31
persiaBut the patch reviewers are acting on behalf of Ubuntu, rather than on behalf of a private upstream.09:31
vishpersia: i suggested it mostly because none of the people listed here > https://launchpad.net/~ubuntu-reviewers/+members#active , decide it09:31
persiaSo, if that private upstream wants to get involved in the patch review, they ought do that.09:32
tavastilucid installer cannot create partitions smaller than 16.8GB, see full detail http://tavasti.fi/~tavasti/ubuntu/installer-20100315/bug.txt Do I report it as a bug, and to what package?09:32
vishexcept sabdfl ofcouse ;)09:32
vishpersia: i'v been mentioning the bugs which require attention to the concerned people and they are watch the bugs themselves too09:32
persiavish: It's much more complicated than you describe.  There's no reason why any developer who can upload the package can't make the change : it's done through collective consensus.09:32
vishwatching*09:32
persiavish: There isn't some decider, as such.09:33
vishpersia: they dont/cant approve the changes in the theme/icon. there _is_ a decider :)  these choices are not open for review or much discussion09:33
* vish already spoke too much :s09:34
persiavish: Um, yes they do.  I could upload a completely different theme right now.  I'm not going to do so because I don't believe I'd be acting as part of consensus, not because I need some approval.09:35
vishpersia: nope ,you cant, why dont you give it a shot ;)   these bugs are not consensus based09:36
persiavish: I'm not going to for the reason I stated.  But you can check the launchpad permissions structures if you like.09:36
persia*Everything* in Ubuntu is consensus-based.09:37
persiaThere are currently no exceptions.09:37
persiaThere is a provision for exceptions to be defined, but it has yet to be exercised, because there has been no case where consensus has failed to the degree that changing this is necessary.09:37
persiaThat doesn't mean that we don't collectively grant some groups authority over certain areas, but that authority remains subject to consensus.09:38
persiaJust for those following the above : vish has now joined the reviewers team, and will be upstreaming the icon patches, etc. to help get them out of the review queue.09:57
kermiachey persia, when a package isn't showing up in the software centre, the bug should be filed against the actual package - not software-centre - right? It seems that way looking through similar bugs as to fix the issue a "category" needs to be added to the .desktop file in the package10:01
kermiacdo you know much about software-centre?10:01
persiakermiac: Yes, and yes.10:02
kermiacthanks persia - you're like the ubuntu version of google/wikipedia :)10:02
persiakermiac: No, that would be search.ubuntu.com :p10:03
kermiachaha :)10:04
DamasceneWARNING: at /build/buildd/linux-2.6.32/net/wireless/core.c:614 wdev_cleanup_work 0xa7/0xd0  cfg8021110:07
Damasceneis suggested as title for a kernel bug I had10:07
Damascenethere is many similar bug already but have some deferences10:07
Damascenefrom ubuntu+1: <Damascene> is there a known bug when empathy has issues if you didn't unlock the keyring10:36
Damascenebug 46837210:41
ubot4Launchpad bug 468372 in empathy (Ubuntu) (and 1 other project) "empathy makes accounts invisible on keyring failure (affects: 5)" [Low,Triaged] https://launchpad.net/bugs/46837210:41
seb128Damascene, right that one10:51
Damasceneok thanks10:52
Damascenedo you have a list for most common bugs asked about here?10:52
seb128no10:55
seb128we have several ten thousand open bugs10:55
seb128not something you can go through or list easily10:56
persiaactually, don't we have a list for the most common bugs?10:56
* persia hunts in LP, thinking it was automatically generated10:57
persiaDamascene: Check the top of https://bugs.launchpad.net/ubuntu/+bugs?orderby=-users_affected_count&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.omit_dupes=on10:59
persiaAlso try other sort orders.10:59
persiaFor several of the sort orders, you can get approximations of the most frequently reported / commented / etc. bugs.10:59
persiaAnd those are approximations of the ones most visible.11:00
seb128persia, that's different of what is asked on IRC though11:00
persiaseb128: Strictly speaking, that's true, but I suspect there's some correlation :)11:00
Damascenethe original idea is for what is asked here11:00
persiaDamascene: You'd have to parse the logs and extract it.  Not trivial, really.  Go ahead if you like.11:01
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DamasceneI've the desire not the knowledge11:01
kamusin:)12:23
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BUGabundo_remotehey charlie-tca13:18
charlie-tca__Hello, BUGabundo_remote13:27
vishthe keyboard language selector is part of the gnome-setting-daemon right?15:20
seb128vish, no15:20
seb128vish, or what do you call keyboard language?15:21
vishseb128: i want to assign this bug to the right package > Bug #53705315:21
ubot4Launchpad bug 537053 in light-themes (Ubuntu) (and 1 other project) "Keyboard layout language indicator text color blends into dark panel background (affects: 4)" [Undecided,Confirmed] https://launchpad.net/bugs/53705315:21
vishseb128: the gnome-themes is not the package , wanted to change that15:21
seb128vish, it's a duplicate15:24
seb128see bug #51315215:24
ubot4Launchpad bug 513152 in libgnomekbd (Ubuntu Lucid) (and 2 other projects) "Keyboard layout panel indicator ignores theme font color settings (affects: 7) (dups: 2)" [Low,Confirmed] https://launchpad.net/bugs/51315215:24
vishseb128: thanks :)15:24
seb128np15:24
jcastrovish: you know art people don't you? https://bugs.edge.launchpad.net/ubuntu/+source/testdrive/+bug/53829915:39
ubot4Launchpad bug 538299 in testdrive (Ubuntu) "testdrive needs a better icon (affects: 1)" [Wishlist,Confirmed]15:39
jcastroany help there would be appreciated15:39
vishjcastro: lol , until it was mentioned on the bug , i never realized it looked like a thong .. :D15:46
vishjcastro: i'll try to come up with a better one15:46
jcastrovish: I was thinking something like this could be cool: http://www.zazzle.com/5_speed_shift_pattern_2_tshirt-23537747734556662615:53
vishjcastro: oh , just replied on the bug , transmission uses the shifter too.. how does this work > http://upload.wikimedia.org/wikipedia/commons/d/dc/Volvo_steering_wheel.jpg15:56
jcastrovish: whatever works on a dark panel. That looks fine15:56
vishjcastro: ok..15:57
vishjcastro: what sizes are the icon required?15:57
jcastrovish: whatever goes on the panel, it doesn't use app indicators or anything fancy15:58
vishneat ty15:58
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Laibschanybody here still running a mediawiki installation on hardy?16:50
=== deryck is now known as deryck[lunch]
LaibschI'd love somebody to confirm bug 53969717:10
ubot4Launchpad bug 539697 in mediawiki (Ubuntu) "mediawiki hardy package does not support $wgDBprefix at installation time (affects: 1)" [Medium,Triaged] https://launchpad.net/bugs/53969717:10
nigelbbug 52801717:44
ubot4Launchpad bug 528017 in xchat-gnome (Ubuntu) (and 1 other project) "Button press events force xchat into text selection mode that can't be broken. (affects: 1)" [Undecided,New] https://launchpad.net/bugs/52801717:45
nigelbpersia: thoughts on ^17:45
persiadrop xchat-gnome from the archive?17:46
persiaNo seriously.17:46
* persia looks17:46
persianigelb: Active cooperative patch submitter, patch upstream, all is good.17:48
persianigelb: The patch submitter can presumably work with upstream to get it accepted, etc.17:48
nigelbpersia: worth a fix in lucid?17:48
nigelboh, second thing, what does the bug mean?17:48
persiaheh.17:49
persiaThe answer to the first question is kinda dependent on the second.17:49
nigelbaha17:49
persiaSo you need to find out if client-side decorations are enabled in lucid by default.17:50
nigelbpersia: oh well, the person working on csd in lucid gave the patch17:52
nigelbso I suppose it needs to be integrated into lucid17:52
persiaI'd recommend confirming that.  From the patch, I expect that the bug would manifest *with* the patch if CSD is disabled.17:53
persiaPersonally, I don't like the patch at all : i'd rather have it check to see if CSD is enabled or not, and then return the right value.17:54
nigelbso recommended course of action is ?17:54
persiaSo return csd_enabled or return (! csd_enabled)17:54
nigelbI'll add your comments to the bug?17:55
nigelbor just wait for upstream comments?17:55
persiaAs whether the proposed patch will have correct behaviour also when CSD is disabled.  Also, ask whether CSD is expected to be enabled in lucid (Cody ought have some idea).  Ideally, get a patch that works everywhere so you don't have to care if CSD is enabled or not, and get that uploaded.17:55
persiaNo, add *your* comments to the bug :)  You can use mine to inform yours, but it's you who needs to understand if you're handling this patch.17:56
* nigelb knew you'd say that17:57
persianigelb: I'm always happy to help you, but don't think that my help doesn't usually involve you ending up with more work :)18:02
nigelbpersia: I don't really mind as long as I learn :)18:03
persiaCool.  I may have a strange price for helping folks, but I think it's fair :)18:03
nigelbI'm pretty sure in the past 1 month or so I've been more confident of my packaging skills than ever :)18:03
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nigelbseb128: you'll be syncing rhythmbox from upstream again?18:16
seb128nigelb, I will backport some fixes from git, not sure what you mean by syncing18:17
seb128the bug fix commited in launchpad will be fixed for lucid18:17
nigelbseb128: forgive my terminology, thats what I meant18:17
nigelbI was wondering if you needed a hand with that :)18:17
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MightyTweekHey all. I've got an issue with gwibber-service crashing at launch which I'll deal with seperately, but it's causing the Gwibber client to crash as well. I see bug #439325 is the master bug, which has been marked as "fix released". There's obviously still a bug, but I don't know how to make Apport attach its stack trace to that bug. Should I just create a new bug and mark it as a duplicate of that one?18:50
ubot4Launchpad bug 439325 in gwibber (Ubuntu) (and 1 other project) "MASTER gwibber lacks error/exception handling for dbus calls (crashes in call_blocking) (affects: 76) (dups: 14)" [High,Fix released] https://launchpad.net/bugs/43932518:50
nigelbMightyTweek: is this on Lucid?18:50
MightyTweeknigelb, yes18:51
nigelbMightyTweek: open a new bug, and if its a dup, it will be link to that one18:52
MightyTweekthanks18:52
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charlie-tca__Not being of sound mind or body today, I am going to attempt to triage some the "sshfs" package bugs20:03
charlie-tca__Anybody got any experience with sending these upstream?20:03
jcastronigelb: any feedback on the patches view would be useful! http://castrojo.wordpress.com/2010/03/04/keeping-track-of-patches-and-getting-them-visibility/20:05
jcastronigelb: just read your blog post!20:05
nigelbjcastro: I copied you on a mail about a potential new workflow20:05
nigelb(sent yesterday I think)20:05
jcastronigelb: I did, I am partway through it but need to think more before I respond20:06
jcastroI will get to it today though!20:06
nigelbjcastro: great.  I've been working with persia to get it perfected20:06
nigelbjcastro: the basic idea, we get to keep track of what is happening with each bug with patches with the help of tags20:07
jcastroyeah20:07
nigelbso, we know if a patch has been reviewed, upstreamed, rejected/accepted, etc20:07
jcastromy concern is that we're flooding people with too many tags these days20:07
nigelbyes, brian also expressed the same concern20:08
nigelbat the same time, we need to have all the features we need from a system20:08
nigelbIts a bit of a catch-2220:08
nigelbjcastro: anyway, I'll await your take on the idea :)20:09
vishnigelb: you could have asked the person who commented on the blog for the bug# ;)20:12
nigelbvish: I already found his bug, got the source and trying to get the thing to build20:12
vishneat20:13
nigelbif you see the bug report, well,20:13
nigelbbug  you could have asked the person who commented on the blog for the20:13
nigelbbug 26091820:13
nigelbgah, paste error20:13
ubot4Launchpad bug 260918 in xawtv (Fedora) (and 37 other projects) "needed: libv4l and associated application patches (or "gspca stopped working in 2.6.27") (affects: 71) (dups: 28)" [Unknown,Fix released] https://launchpad.net/bugs/26091820:13
vishnigelb: traitor ;p20:14
vishfedora bug^20:14
nigelbwhere?20:15
nigelbgah, I dont know.. see the bug... its in 37 projects20:15
nigelbI touch the bug, around 100 people would get mails20:15
vishgosh that bug is a trash can :/20:15
nigelbits no surprise that the patch went missing20:16
vishnigelb: i initially just saw this  "in xawtv (Fedora)"20:16
nigelbI thought so20:16
nigelbthis package he submitted patch for hasn't changed since intrepid20:16
nigelb(and isn't working either I think)20:16
nigelbI can't think clearly.  Need sleep20:18
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=== adam__ is now known as alinuxfan
jibelwhat do we do with reports filed against a package removed from the archive ?21:10
charlie-tca__Mark them as invalid, with a comment that they are no longer valid packages, if the bug is not reproducable in a valid version21:14
charlie-tca__some packages are removed from lucid, but the bugs are very valid in karmic21:14
jibelcharlie-tca__, thanks21:19
charlie-tca__You are welcome21:20
=== Flare183_ is now known as Flare183

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