/srv/irclogs.ubuntu.com/2010/03/18/#ubuntuone.txt

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nhainesI'm running Ubuntu lucid, and ubuntuone-gnome-client got uninstalled during an update last week.  Now I can't connect to Ubuntu One at all on my computer.  I've completely uninstalled all ubuntuone and desktopcouch packages and libraries, and removed desktopcouch and ubuntuone folders in ~/.local/share and  ~/.cache, but I still cannot reconnect to my account on my main computer.03:24
nhainesu1sdtool -s says State: AUTH_FAILED    connection: With User With Network    description: auth failed    is_connected: False    is_error: True    is_online: False    queues: IDLE03:25
nhainesAny ideas?03:25
duanedesignnhaines: you might try getting rid of your .....03:26
duanedesignnhaines: were you able to add your computer03:26
nhainesduanedesign: no, there's never any prompt to.03:27
duanedesignok lets try03:27
nhainesIt *was* working (since August), but I removed the authorization in the web interface hoping to trigger the prompt.03:28
duanedesignsudo apt-get install ubuntuone-client-tools03:28
nhainesI have it already.03:28
duanedesignu1sync --authorize03:28
nhainesBrilliant, that's what I was looking for.  Okay, added that.03:29
nhainesconsole output had a nice traceback, but eventually ended with "Authorized."03:29
nhainesUbuntu One preferences window (Gnome client, I think that is) now shows data.03:30
duanedesignstill no dice??03:31
nhainesubuntuone-login just crashed.03:31
duanedesignugh03:31
duanedesigndo you have anything in  :  ~/.cache/ubuntuone/log/syncdaemon-exceptions.log03:32
nhainesAlthough something's happening now.  As I said, the Ubuntu One preferences window now shows data.  Let me check that log.03:32
nhaines2010-03-17 20:22:17,470 - ubuntuone.SyncDaemon.ActionQueue - ERROR - OAuth failed: AUTHENTICATION_FAILED03:32
nhainesBut that's not from this last run, it'd have to be from after I reinstalled, just before I came in.03:33
duanedesignok03:33
nhainesduanedesign: I restarted Ubuntu One and it seems to be syncing now.03:36
duanedesigni like to add to my ~/.config/ubuntuone/syncdaemon.conf03:36
duanedesign    [__main__]03:37
duanedesign    log_level = DEBUG03:37
duanedesigncollects a little extra info in case something does go wrong03:37
duanedesignand it doesnt add much in size. I think my log folder is 8 meg03:38
duanedesignFWIW03:38
nhainesI'll throw that in there.  I have a 1TB drive for a reason.  :)03:38
nhaines"description: doing auth dance" makes me happy.  :)03:38
nhainesduanedesign: thank you so much.  :)03:39
duanedesignnhaines: absoloutely03:40
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BoondoKLifeI like the custom folder sharing (outside of the Ubuntu One folder), but does the sharing not propagate to new sub-folders?04:26
duanedesignBoondoKLife: hello04:46
BoondoKLifeduanedesign: hey04:46
duanedesignBoondoKLife: so the sharing is only going down 1 level04:46
BoondoKLifeyea for example I tried to share the Documents folder, it took and sync a test file in it.04:47
BoondoKLifeThen I created a directory and put a file in that04:47
BoondoKLifeit syncs the directory up but not the file inside04:47
duanedesignBoondoKLife: I am looking to see if there is an existing bug report for that04:51
BoondoKLifeduanedesign: ok thanks04:51
BoondoKLifeduanedesign: Ill be back later, gotta take care of a couple clients.04:57
ryewoo-hoo, only one reboot required08:13
ryermcbride, hi!09:03
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rmcbriderye: hello (reponding to ping from 3 hours ago)12:17
ryermcbride re- ticket #465258 I really want to make it public :)12:18
rmcbridelooking12:18
ryermcbride, bug #465258 - it seems that this is affecting other users as well... Or creating a new one with the same contents12:18
ubottuError: Could not parse data returned by Launchpad: list index out of range (https://launchpad.net/bugs/465258)12:18
ryeubottu, you are behaving bad with private tickets now12:19
ubottuError: I am only a bot, please don't think I'm intelligent :)12:19
rmcbriderye: unforntunately that has some hash information of mine in the comments. I would prefer not to make it public12:20
rmcbriderye: that was written before we sanitized debug12:20
rmcbriderye: I'd recommend creating a new one with the contents of the description from the first error line down [ERROR]: Stack trace for previous exception: at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000]12:23
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pedro_CardinalFang, hello! are you around?14:21
CardinalFangpedro_, Yes, hi.14:24
pedro_CardinalFang, great!. We're having a desktopcouch related crash on gwibber bug 53661914:25
ubottuLaunchpad bug 536619 in gwibber "gwibber crashed with RuntimeError in run_couchdb()" [Undecided,New] https://launchpad.net/bugs/53661914:25
pedro_with a few dups already and is probably related to bug 53054114:26
ubottuLaunchpad bug 530541 in desktopcouch "desktopcouch-service crashed with RuntimeError in run_couchdb()" [Medium,Confirmed] https://launchpad.net/bugs/53054114:26
pedro_may you please have a look into those?14:26
CardinalFangHrm, will do.14:29
pedro_CardinalFang, thanks!14:32
CardinalFangpedro_, did you just trip on this bug?14:37
CardinalFangpedro_, I want to know why couchdb quit.14:38
CardinalFangpedro_, if you have a  ~/.cache/desktop-couch/desktop-couchdb.log  when this happened, it would help.14:38
pedro_CardinalFang, I'm not able to reproduce it here, is there any log that migh help you out ? i can ask that to the reporters14:39
pedro_CardinalFang, will ask for it in the report14:39
CardinalFangI can do that.  I was hoping to fix it this morning.  :(14:39
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xiven1Hello16:21
xiven1How safe is Ubuntu One for security of data?16:22
xiven1Is the UbuntuOne system open source?16:22
nhainesThe client is open source and the protocol is therefore also open.  The server components are proprietary.16:23
nhainesData is not encrypted on the Ubuntu One folders and I presume there are no warranties reguarding data integrity on the servers either.16:23
duanedesignxiven1: nhaines here is a page that discusses some of those topics https://wiki.ubuntu.com/UbuntuOne/Security16:25
xiven1Okay...so, UbuntuOne would probably not be a good place to store bank info or usernames..16:28
xiven1I'm just wanting me make sure hackers can't get to it. I don't share my information with anyone..so that shouldn't even be an issue. But, how tested is the system against hack attempts?16:29
nhainesxiven1: it would be a terrible place to store bank info/usernames.  :)16:29
nhainesThe system is probably not tested at all against hack attempts.  But they'd need your Ubuntu Single Signin account to authorize a computer and they can't authenticate with Ubuntu One outside of that.16:30
nhainesAnd all the data is stored using Amazon EC2 cloud storage.16:30
xiven1Hmm16:31
xiven1I'll take that as a bad sign after that press release that Amazon's system got hacked.16:32
xiven1But, it still sounds useful for non-sensitive information16:32
xiven1UbuntuOne can be used as an external hard drive too right?16:32
nhainesI don't remember that press release.  :)  But I do very much enjoy Ubuntu One's file storage.16:33
jcastroxiven1: for sensitive data you'll want to encrypt it16:33
nhainesWhat do you mean by "external harddrive"?16:33
xiven1Well,I would usually think to start with placing it in a password protected zip file, plus encrypting it it probably two times...16:33
xiven1I had created a small utility (lost it though), which would encrypt a file using two different encryption methods, one after the other.16:35
xiven1And then it would move the data required for decryption to work to another place in the file. I figured those files were pretty safe. Never had anyone try to crack them either though.16:35
xiven1Anyway16:36
xiven11Gig memory limite for UbuntuOne right?16:36
jcastro216:36
xiven1The only reason I am really looking into this, is because my cd/dvd drive doesn't work, and I need to be able to back things up. So I am planning to transfer my files (around 6 gigs altogether) to other mediums16:37
xiven1I've got a 4 Gig flash drive, and then  a 1 Gig Flash drive..but I don't think those are good for long term backups (Such as holding a backup for 2 years)16:37
nhainesI definitely wouldn't use it for long term backup.16:38
nhaines(Just because I don't control it.)  :)16:38
xiven1are you speaking of Flash, or UbuntuOne?16:38
nhainesA flash drive should keep data for years and years if it isn't powered on.16:38
nhainesI'm speaking of Ubuntu One.16:38
xiven1LOL16:38
nhainesThe best thing to do is to buy an external harddrive for backups like that.16:39
xiven1I don't have the money, heh16:39
nhainesWell, I understand that too.  :)16:39
xiven1Otherwise I'd just buy a new laptop cd/dvd drive, and backlight(or inverter)16:39
xiven1I realize this isn't a hardware channel, but you mind me asking you a question anyway?16:39
xiven1Mostly of opinion16:39
nhainesxiven1: I don't mind.  You can PM me too if you like.16:40
xiven1I'll do that..just so no one can say anything16:40
saxlapWhat do I have to do to get the "Ubuntu one"-folder, where I upload files etc ? I got Ubuntuone installed, but it have'nt made any folder for me. Anyone know? :)16:55
duanedesignsaxlap: what version of Ubuntu are you running?17:03
saxlapUbuntu 10.0417:04
duanedesignsaxlap:  you should already have a Folder17:04
saxlapI know I should have it. But it's not there :>17:04
duanedesign:)17:04
duanedesignsaxlap: like taking your car to a mechanic and he tells. 'Yep its broke'17:05
saxlaphehe :D17:05
dobeyno17:09
dobeythe folder doesn't just automatically exist by installing software17:09
dobeyyou have to run the software :)17:09
saxlapI see17:10
=== rye changed the topic of #ubuntuone to: https://one.ubuntu.com | https://launchpad.net/ubuntuone | Known Issues: Notes: LP:538140 (notes w/o content cause Tomboy sync failure), LP:538437 (links with monotype style cause OOPS), LP:539521 (unknown entities in notes cause OOPS) | Please honk if you need assistance with Ubuntu One
ryesaxlap, in Lucid you can sync any folder with ubuntuone, not only "Ubuntu One"17:11
saxlapThat's nice :D17:11
ryeI believe this is handled by nautilus menu plugin now, but need to check that it is working on current Lucid version17:11
ryesaxlap, well, if you can do u1sdtool --create=$HOME/Folder (for existing Folder) then that would go to Ubuntu One17:12
rye"if" - that is how that should happen, running PPA version at the moment so not immediately available for current status in current Lucid build17:13
saxlapWell the folder is there now after I ran it... but it won't sync my files.17:15
saxlapJust a <!> mark on the folder17:15
saxlapMaybe I need a reboot? :>17:15
saxlapI try that, brb :)17:16
duanedesignrye: had an individual in here last night that was having an issue with specifying a folder to sync. he had to go before I could get logs or more info. I filed a bug. bug 54069417:19
ubottuLaunchpad bug 540694 in ubuntuone-client "[Lucid]Selecting a directory to sync doesnt sync the folders in that directory, only files" [Undecided,New] https://launchpad.net/bugs/54069417:19
ryeduanedesign, really weird - just got my Project folder re-added17:19
ryehm17:19
ryeduanedesign, the thing is you can't actually prohibit ubuntuone from uploading the folder recursively - it can do this way only17:20
ryeduanedesign, thought that might be in case not all files were uploaded17:21
ryefolders are created first and then files get uploaded17:21
saxlaprye: My folders have been uploaded it seems. But none of mye files...17:24
saxlaphow can I force a new sync?17:25
ryesaxlap, could you please get a screenshot of the folder w/ "!" ?17:26
ryesaxlap, one more, what does u1sdsync --waiting-content give you?17:27
saxlapcommand not found.. what do I need to run those commands?17:28
ryeoops17:29
ryeu1sdtool --waiting-content17:29
ryesaxlap, ^17:30
rye--waiting-content - shows the queue of the files to be added, --waiting-metadata shows the metadata queue. Metadata queue has a preference over content queue, that's why the folders are created on the server first (you can't physically upload a folder, since that is just an object that ties files together) and only then file contents are uploaded17:31
saxlap--waiting-content gives nothing17:32
saxlap--waiting-metadata gives; Unlink(share_id=None, node_id=None, parent_id=9947074c-7a2b-4252-a310-c237540a449a)17:33
ryesaxlap, only one item?17:33
ryesaxlap, you can paste large blocks to http://paste.ubuntu.com17:34
saxlaponlye one item? what do you mean?17:34
saxlaprye: This is the folder; http://bildr.no/view/61061317:38
saxlapGuess it have something with not syncing to do17:38
ryeaha!17:39
ryehm17:39
ryeemblem-ubuntuone-unsynchronized.svg17:41
ryeit used to be w/o exclamation mark.17:41
saxlap:)17:42
ryesaxlap, what does u1sdtool --status gives you?17:42
ryes/gives/give/17:42
saxlaprye: http://paste.ubuntu.com/397371/17:43
ryeerm17:44
ryesaxlap, could you please open ubuntuone-preferences, go to Devices tab and click Connect?17:44
dobeyeh?17:44
dobeyoh17:45
dobeyhumanity17:45
dobeybut it still makes no sense17:45
ryedobey, yeah, I have the old icons from /usr/share/ubuntuone-client/icons17:45
dobeyno no17:45
dobeyeveryone has those icons17:45
dobeythey aren't old :)17:46
ryedobey, folder emblems make sense, unless #495931...17:46
ryebug 49593117:46
ubottuLaunchpad bug 495931 in ubuntuone-client "Directories do not get local_hash and server_hash updated" [High,Confirmed] https://launchpad.net/bugs/49593117:46
dobeyrye: no, folder emblems don't make sense at all17:46
dobeyrye: at least, it makes no sense at all why there is an emblem on top of Ubuntu One, unless someone manually added it themselves17:47
ryedobey, they do, if at least one file is not synced, then folder is not synced. If all files are synced then folder is synced17:47
saxlaprye: http://paste.ubuntu.com/397372/17:47
saxlapconnected now it seems17:47
saxlaplet's see if it will sync17:47
ryesaxlap, now it has connected17:47
dobeyrye: the nature of our service implies that the majority of the time, the "Ubuntu One" folder will never be fully in sync :)17:48
ryedobey, heh?17:48
dobeyrye: we're not a "push it and forget it" service. we're a file sharing service.17:49
saxlaprye: Should the sync start right away? Or do I have to wait for a few minutes?17:49
dobeyrye: with active users, who are always connected, that means things are pretty much always syncing one way or another17:49
ryedobey, but I don't want to and don't need to find out whether my files are synced by having a separate control panel opened17:50
ryejust one look at the folder, and knowledge appears :)17:50
dobeyrye: seeing something that always shows the same icon isn't going to tell you if the thing you want is in the state you're waiting for it to be in, or not :)17:50
ryeif we download something, invalidate all parent folder icons17:51
dobeyand i don't see what the diff between having the preferences window open, or a nautilus window open, is :)17:51
ryeand set to 'synchronizing', if we upload thing...17:51
ryedobey, nautilus window is most likely being used more often. All I need is to have the aggregated info about folder state17:52
dobeywhat was that people said about assuming :)17:52
ryepath invalidation can be handled in the plugin, but the metadata info for the folder is... well, makes no sense now, therefore those unsynchronized emblems on the Ubuntu One folder17:53
ryehow can I get a hash of a directoru?17:53
ryey17:53
pygihi hi19:23
dobeyhi19:25
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BoondoKlifeFor some reason none of my files are being uploaded? Only the folders were created. Any ideas?19:55
BoondoKliferunning lucid by the way.19:57
BoondoKlifeIs there any documentation showing the different meanings of the lines/states that result from "u1sdtool -s"20:31
duanedesignhello BoondoKlife20:38
BoondoKlifehey duanedesign20:38
BoondoKlifeStill got that pesky issue with UDFs but today no files at all were uploading on a new install, just the directory tree. I set it to run a while ago and on my way to see if it is working now.20:39
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duanedesignBoondoKlife: ok. did you have a chance to read the email i sent you?20:40
BoondoKlifeduanedesign: oh just seen that email you sent! Gonna run that in a sec. the two stations are next to each other20:41
duanedesign:)20:41
duanedesignBoondoKlife: if you wan to pastebin your ~/.cache/ubuntuone/log/syncdaemon.log  we can take a look at it20:43
BoondoKlifeduanedesign: Ok, just logged in and it looks like the sync finally finished on that other box, let me get to the one I was trying the UDF on.20:45
BoondoKlifeIt took almost an hour to sync 1.1MB on that computer wow20:46
BoondoKlifeduanedesign: that was an upload.20:46
dobeyseg|away: if i call your name 3 times, will you appear too? :)20:47
jcastroit's a trick, get an axe!20:48
dobeyhaha20:49
dobeygwibber makes me want to go find a nice bottle of bourbon right now ;)20:49
BoondoKlifeduanedesign: I created the folder and put a file in it. u1sdtool says it is working so I'll wait and see if it gets uploaded. Ran that apport and I got an error: no such option -p20:54
BoondoKlifeduanedesign: You want me to run it with out that and the package name?20:55
duanedesignBoondoKlife: i thinkk there might be a bug in apport still :(20:57
BoondoKlifeduanedesign: Well that is just great! lol. It is still saying working_on_both in u1sdtool so maybe it will just work this time right. ;)20:58
BoondoKlifeduanedesign: OMG it worked!21:03
duanedesignBoondoKlife: \o/21:04
duanedesignBoondoKlife: i looked and the fix for apport has been released. Should make it to us soon.21:05
BoondoKlifeduanedesign: Thanks21:05
duanedesignBoondoKlife: i'll keep the bug report open for awhile just to make sure. I'll mark it 'incomplete'. If it messes up again run that apport command and change the status of the bug to 'New' if you can21:06
BoondoKlifeWill do, thanks again.21:06
duanedesignBoondoKlife: anything else just let us know21:06
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nhainesduanedesign: how long have you used Ubuntu?21:53
duanedesignnhaines: since Gutsy Gibbon, early '0822:07
nhainesduanedesign: The help you gave me yesterday (and others today) was really expert and really friendly.  I was really impressed, especially when I looked around and didn't see that you were an Ubuntu One developer.22:15
nhainesI should tell the OK LoCo team lead to double your salary.  ;)22:16
saxlap:)22:16
nhainesBut I really wanted to thank you for being such a shining example of the Ubuntu spirit.22:16
saxlapYeah, what a friendly guy :)22:16
nhainesduanedesign: I'll bet your Ubuntu membership application went swimmingly last October.  congrats on that, too.  :)22:18
Lorenzothemax929Ciao22:44
duanedesignnhaines: thank you :)22:55
duanedesignnhaines: i really apreaciatte that22:56
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BoondoKlife1duanedesign: I've been playing with the UDFs and it just seems like the syncing doesnt pick up the files from time to time. But if I give it a bit and sometimes after a reboot, it will pickup the subfiles. Not sure what to make of it.23:37
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duanedesignBoondoKlife:I mentioned this earlier and rye was saying 'folders are created first and then files get uploaded'23:40
duanedesignBoondoKlife: is this a 2GB account?23:40
BoondoKlifeduanedesign: Yea I've been playing with it and that is what I figured is it created the tree first then populated it23:40
BoondoKlifeduanedesign: Yea, sticking with that till I get it working the way we need it to.23:41
BoondoKlifesticking with the 2GB account that is23:41
duanedesignthey have been working on optimizing the reading of the metadata23:41
nhainesSmart idea.23:41
BoondoKlifeSo looks like all is working fine, just sometimes there is a bit of lag23:42
BoondoKlifeThanks again for the help!23:43
duanedesignabsoloutely.B23:45
duanedesignBoondoKlife: ^^23:45
duanedesignBoondoKlife: if you look in your stncdaemon.log for the line:23:47
duanedesign2010-03-12 07:15:59,194 - ubuntuone.SyncDaemon.fsm - INFO - loading updated metadata23:47
duanedesignthen the line23:48
duanedesign2010-03-12 07:54:56,636 - ubuntuone.SyncDaemon.fsm - INFO - initialized: idx_path: 195799, idx_node_id: 14082, shares: 123:48
duanedesignyou can see from the example it took 49 minutes to load the metadata23:48
duanedesignif your curious :)23:49
BoondoKlifeok im gonna pull that up see what mine says23:50
BoondoKlifeis that in the users home directory? or a systemwide log?23:50
duanedesignmome23:51
duanedesignoops23:51
duanedesignhome23:51
duanedesignBoondoKlife: ~/.cache/ubuntuone/log/syncdaemon.log23:51
BoondoKlifeok, this will help me verify some of the outrage sync times people are claiming too. Thanks23:53
BoondoKlifes/outrage/outrageous23:56
duanedesignBoondoKlife: https://bugs.launchpad.net/ubuntuone-client/+bug/436612/comments/823:58
ubottuUbuntu bug 436612 in ubuntuone-client "Need to profile metadata loading to see if it's too slow" [Medium,Triaged]23:58
duanedesignthat comment shows how you can pick out the  loading metadata and local rescan times23:58
BoondoKlifeIs that time frame realistic or will it speed up much in the near future?23:59

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