[03:24] <nhaines> I'm running Ubuntu lucid, and ubuntuone-gnome-client got uninstalled during an update last week.  Now I can't connect to Ubuntu One at all on my computer.  I've completely uninstalled all ubuntuone and desktopcouch packages and libraries, and removed desktopcouch and ubuntuone folders in ~/.local/share and  ~/.cache, but I still cannot reconnect to my account on my main computer.
[03:25] <nhaines> u1sdtool -s says State: AUTH_FAILED    connection: With User With Network    description: auth failed    is_connected: False    is_error: True    is_online: False    queues: IDLE
[03:25] <nhaines> Any ideas?
[03:26] <duanedesign> nhaines: you might try getting rid of your .....
[03:26] <duanedesign> nhaines: were you able to add your computer
[03:27] <nhaines> duanedesign: no, there's never any prompt to.
[03:27] <duanedesign> ok lets try
[03:28] <nhaines> It *was* working (since August), but I removed the authorization in the web interface hoping to trigger the prompt.
[03:28] <duanedesign> sudo apt-get install ubuntuone-client-tools
[03:28] <nhaines> I have it already.
[03:28] <duanedesign> u1sync --authorize
[03:29] <nhaines> Brilliant, that's what I was looking for.  Okay, added that.
[03:29] <nhaines> console output had a nice traceback, but eventually ended with "Authorized."
[03:30] <nhaines> Ubuntu One preferences window (Gnome client, I think that is) now shows data.
[03:31] <duanedesign> still no dice??
[03:31] <nhaines> ubuntuone-login just crashed.
[03:31] <duanedesign> ugh
[03:32] <duanedesign> do you have anything in  :  ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
[03:32] <nhaines> Although something's happening now.  As I said, the Ubuntu One preferences window now shows data.  Let me check that log.
[03:32] <nhaines> 2010-03-17 20:22:17,470 - ubuntuone.SyncDaemon.ActionQueue - ERROR - OAuth failed: AUTHENTICATION_FAILED
[03:33] <nhaines> But that's not from this last run, it'd have to be from after I reinstalled, just before I came in.
[03:33] <duanedesign> ok
[03:36] <nhaines> duanedesign: I restarted Ubuntu One and it seems to be syncing now.
[03:36] <duanedesign> i like to add to my ~/.config/ubuntuone/syncdaemon.conf
[03:37] <duanedesign>     [__main__]
[03:37] <duanedesign>     log_level = DEBUG
[03:37] <duanedesign> collects a little extra info in case something does go wrong
[03:38] <duanedesign> and it doesnt add much in size. I think my log folder is 8 meg
[03:38] <duanedesign> FWIW
[03:38] <nhaines> I'll throw that in there.  I have a 1TB drive for a reason.  :)
[03:38] <nhaines> "description: doing auth dance" makes me happy.  :)
[03:39] <nhaines> duanedesign: thank you so much.  :)
[03:40] <duanedesign> nhaines: absoloutely
[04:26] <BoondoKLife> I like the custom folder sharing (outside of the Ubuntu One folder), but does the sharing not propagate to new sub-folders?
[04:46] <duanedesign> BoondoKLife: hello
[04:46] <BoondoKLife> duanedesign: hey
[04:46] <duanedesign> BoondoKLife: so the sharing is only going down 1 level
[04:47] <BoondoKLife> yea for example I tried to share the Documents folder, it took and sync a test file in it.
[04:47] <BoondoKLife> Then I created a directory and put a file in that
[04:47] <BoondoKLife> it syncs the directory up but not the file inside
[04:51] <duanedesign> BoondoKLife: I am looking to see if there is an existing bug report for that
[04:51] <BoondoKLife> duanedesign: ok thanks
[04:57] <BoondoKLife> duanedesign: Ill be back later, gotta take care of a couple clients.
[08:13] <rye> woo-hoo, only one reboot required
[09:03] <rye> rmcbride, hi!
[12:17] <rmcbride> rye: hello (reponding to ping from 3 hours ago)
[12:18] <rye> rmcbride re- ticket #465258 I really want to make it public :)
[12:18] <rmcbride> looking
[12:18] <rye> rmcbride, bug #465258 - it seems that this is affecting other users as well... Or creating a new one with the same contents
[12:19] <rye> ubottu, you are behaving bad with private tickets now
[12:20] <rmcbride> rye: unforntunately that has some hash information of mine in the comments. I would prefer not to make it public
[12:20] <rmcbride> rye: that was written before we sanitized debug
[12:23] <rmcbride> rye: I'd recommend creating a new one with the contents of the description from the first error line down [ERROR]: Stack trace for previous exception: at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000]
[14:21] <pedro_> CardinalFang, hello! are you around?
[14:24] <CardinalFang> pedro_, Yes, hi.
[14:25] <pedro_> CardinalFang, great!. We're having a desktopcouch related crash on gwibber bug 536619
[14:26] <pedro_> with a few dups already and is probably related to bug 530541
[14:26] <pedro_> may you please have a look into those?
[14:29] <CardinalFang> Hrm, will do.
[14:32] <pedro_> CardinalFang, thanks!
[14:37] <CardinalFang> pedro_, did you just trip on this bug?
[14:38] <CardinalFang> pedro_, I want to know why couchdb quit.
[14:38] <CardinalFang> pedro_, if you have a  ~/.cache/desktop-couch/desktop-couchdb.log  when this happened, it would help.
[14:39] <pedro_> CardinalFang, I'm not able to reproduce it here, is there any log that migh help you out ? i can ask that to the reporters
[14:39] <pedro_> CardinalFang, will ask for it in the report
[14:39] <CardinalFang> I can do that.  I was hoping to fix it this morning.  :(
[16:21] <xiven1> Hello
[16:22] <xiven1> How safe is Ubuntu One for security of data?
[16:22] <xiven1> Is the UbuntuOne system open source?
[16:23] <nhaines> The client is open source and the protocol is therefore also open.  The server components are proprietary.
[16:23] <nhaines> Data is not encrypted on the Ubuntu One folders and I presume there are no warranties reguarding data integrity on the servers either.
[16:25] <duanedesign> xiven1: nhaines here is a page that discusses some of those topics https://wiki.ubuntu.com/UbuntuOne/Security
[16:28] <xiven1> Okay...so, UbuntuOne would probably not be a good place to store bank info or usernames..
[16:29] <xiven1> I'm just wanting me make sure hackers can't get to it. I don't share my information with anyone..so that shouldn't even be an issue. But, how tested is the system against hack attempts?
[16:29] <nhaines> xiven1: it would be a terrible place to store bank info/usernames.  :)
[16:30] <nhaines> The system is probably not tested at all against hack attempts.  But they'd need your Ubuntu Single Signin account to authorize a computer and they can't authenticate with Ubuntu One outside of that.
[16:30] <nhaines> And all the data is stored using Amazon EC2 cloud storage.
[16:31] <xiven1> Hmm
[16:32] <xiven1> I'll take that as a bad sign after that press release that Amazon's system got hacked.
[16:32] <xiven1> But, it still sounds useful for non-sensitive information
[16:32] <xiven1> UbuntuOne can be used as an external hard drive too right?
[16:33] <nhaines> I don't remember that press release.  :)  But I do very much enjoy Ubuntu One's file storage.
[16:33] <jcastro> xiven1: for sensitive data you'll want to encrypt it
[16:33] <nhaines> What do you mean by "external harddrive"?
[16:33] <xiven1> Well,I would usually think to start with placing it in a password protected zip file, plus encrypting it it probably two times...
[16:35] <xiven1> I had created a small utility (lost it though), which would encrypt a file using two different encryption methods, one after the other.
[16:35] <xiven1> And then it would move the data required for decryption to work to another place in the file. I figured those files were pretty safe. Never had anyone try to crack them either though.
[16:36] <xiven1> Anyway
[16:36] <xiven1> 1Gig memory limite for UbuntuOne right?
[16:36] <jcastro> 2
[16:37] <xiven1> The only reason I am really looking into this, is because my cd/dvd drive doesn't work, and I need to be able to back things up. So I am planning to transfer my files (around 6 gigs altogether) to other mediums
[16:37] <xiven1> I've got a 4 Gig flash drive, and then  a 1 Gig Flash drive..but I don't think those are good for long term backups (Such as holding a backup for 2 years)
[16:38] <nhaines> I definitely wouldn't use it for long term backup.
[16:38] <nhaines> (Just because I don't control it.)  :)
[16:38] <xiven1> are you speaking of Flash, or UbuntuOne?
[16:38] <nhaines> A flash drive should keep data for years and years if it isn't powered on.
[16:38] <nhaines> I'm speaking of Ubuntu One.
[16:38] <xiven1> LOL
[16:39] <nhaines> The best thing to do is to buy an external harddrive for backups like that.
[16:39] <xiven1> I don't have the money, heh
[16:39] <nhaines> Well, I understand that too.  :)
[16:39] <xiven1> Otherwise I'd just buy a new laptop cd/dvd drive, and backlight(or inverter)
[16:39] <xiven1> I realize this isn't a hardware channel, but you mind me asking you a question anyway?
[16:39] <xiven1> Mostly of opinion
[16:40] <nhaines> xiven1: I don't mind.  You can PM me too if you like.
[16:40] <xiven1> I'll do that..just so no one can say anything
[16:55] <saxlap> What do I have to do to get the "Ubuntu one"-folder, where I upload files etc ? I got Ubuntuone installed, but it have'nt made any folder for me. Anyone know? :)
[17:03] <duanedesign> saxlap: what version of Ubuntu are you running?
[17:04] <saxlap> Ubuntu 10.04
[17:04] <duanedesign> saxlap:  you should already have a Folder
[17:04] <saxlap> I know I should have it. But it's not there :>
[17:04] <duanedesign> :)
[17:05] <duanedesign> saxlap: like taking your car to a mechanic and he tells. 'Yep its broke'
[17:05] <saxlap> hehe :D
[17:09] <dobey> no
[17:09] <dobey> the folder doesn't just automatically exist by installing software
[17:09] <dobey> you have to run the software :)
[17:10] <saxlap> I see
[17:11] <rye> saxlap, in Lucid you can sync any folder with ubuntuone, not only "Ubuntu One"
[17:11] <saxlap> That's nice :D
[17:11] <rye> I believe this is handled by nautilus menu plugin now, but need to check that it is working on current Lucid version
[17:12] <rye> saxlap, well, if you can do u1sdtool --create=$HOME/Folder (for existing Folder) then that would go to Ubuntu One
[17:13] <rye> "if" - that is how that should happen, running PPA version at the moment so not immediately available for current status in current Lucid build
[17:15] <saxlap> Well the folder is there now after I ran it... but it won't sync my files.
[17:15] <saxlap> Just a <!> mark on the folder
[17:15] <saxlap> Maybe I need a reboot? :>
[17:16] <saxlap> I try that, brb :)
[17:19] <duanedesign> rye: had an individual in here last night that was having an issue with specifying a folder to sync. he had to go before I could get logs or more info. I filed a bug. bug 540694
[17:19] <rye> duanedesign, really weird - just got my Project folder re-added
[17:19] <rye> hm
[17:20] <rye> duanedesign, the thing is you can't actually prohibit ubuntuone from uploading the folder recursively - it can do this way only
[17:21] <rye> duanedesign, thought that might be in case not all files were uploaded
[17:21] <rye> folders are created first and then files get uploaded
[17:24] <saxlap> rye: My folders have been uploaded it seems. But none of mye files...
[17:25] <saxlap> how can I force a new sync?
[17:26] <rye> saxlap, could you please get a screenshot of the folder w/ "!" ?
[17:27] <rye> saxlap, one more, what does u1sdsync --waiting-content give you?
[17:28] <saxlap> command not found.. what do I need to run those commands?
[17:29] <rye> oops
[17:29] <rye> u1sdtool --waiting-content
[17:30] <rye> saxlap, ^
[17:31] <rye> --waiting-content - shows the queue of the files to be added, --waiting-metadata shows the metadata queue. Metadata queue has a preference over content queue, that's why the folders are created on the server first (you can't physically upload a folder, since that is just an object that ties files together) and only then file contents are uploaded
[17:32] <saxlap> --waiting-content gives nothing
[17:33] <saxlap> --waiting-metadata gives; Unlink(share_id=None, node_id=None, parent_id=9947074c-7a2b-4252-a310-c237540a449a)
[17:33] <rye> saxlap, only one item?
[17:34] <rye> saxlap, you can paste large blocks to http://paste.ubuntu.com
[17:34] <saxlap> onlye one item? what do you mean?
[17:38] <saxlap> rye: This is the folder; http://bildr.no/view/610613
[17:38] <saxlap> Guess it have something with not syncing to do
[17:39] <rye> aha!
[17:39] <rye> hm
[17:41] <rye> emblem-ubuntuone-unsynchronized.svg
[17:41] <rye> it used to be w/o exclamation mark.
[17:42] <saxlap> :)
[17:42] <rye> saxlap, what does u1sdtool --status gives you?
[17:42] <rye> s/gives/give/
[17:43] <saxlap> rye: http://paste.ubuntu.com/397371/
[17:44] <rye> erm
[17:44] <rye> saxlap, could you please open ubuntuone-preferences, go to Devices tab and click Connect?
[17:44] <dobey> eh?
[17:45] <dobey> oh
[17:45] <dobey> humanity
[17:45] <dobey> but it still makes no sense
[17:45] <rye> dobey, yeah, I have the old icons from /usr/share/ubuntuone-client/icons
[17:45] <dobey> no no
[17:45] <dobey> everyone has those icons
[17:46] <dobey> they aren't old :)
[17:46] <rye> dobey, folder emblems make sense, unless #495931...
[17:46] <rye> bug 495931
[17:46] <dobey> rye: no, folder emblems don't make sense at all
[17:47] <dobey> rye: at least, it makes no sense at all why there is an emblem on top of Ubuntu One, unless someone manually added it themselves
[17:47] <rye> dobey, they do, if at least one file is not synced, then folder is not synced. If all files are synced then folder is synced
[17:47] <saxlap> rye: http://paste.ubuntu.com/397372/
[17:47] <saxlap> connected now it seems
[17:47] <saxlap> let's see if it will sync
[17:47] <rye> saxlap, now it has connected
[17:48] <dobey> rye: the nature of our service implies that the majority of the time, the "Ubuntu One" folder will never be fully in sync :)
[17:48] <rye> dobey, heh?
[17:49] <dobey> rye: we're not a "push it and forget it" service. we're a file sharing service.
[17:49] <saxlap> rye: Should the sync start right away? Or do I have to wait for a few minutes?
[17:49] <dobey> rye: with active users, who are always connected, that means things are pretty much always syncing one way or another
[17:50] <rye> dobey, but I don't want to and don't need to find out whether my files are synced by having a separate control panel opened
[17:50] <rye> just one look at the folder, and knowledge appears :)
[17:50] <dobey> rye: seeing something that always shows the same icon isn't going to tell you if the thing you want is in the state you're waiting for it to be in, or not :)
[17:51] <rye> if we download something, invalidate all parent folder icons
[17:51] <dobey> and i don't see what the diff between having the preferences window open, or a nautilus window open, is :)
[17:51] <rye> and set to 'synchronizing', if we upload thing...
[17:52] <rye> dobey, nautilus window is most likely being used more often. All I need is to have the aggregated info about folder state
[17:52] <dobey> what was that people said about assuming :)
[17:53] <rye> path invalidation can be handled in the plugin, but the metadata info for the folder is... well, makes no sense now, therefore those unsynchronized emblems on the Ubuntu One folder
[17:53] <rye> how can I get a hash of a directoru?
[17:53] <rye> y
[19:23] <pygi> hi hi
[19:25] <dobey> hi
[19:55] <BoondoKlife> For some reason none of my files are being uploaded? Only the folders were created. Any ideas?
[19:57] <BoondoKlife> running lucid by the way.
[20:31] <BoondoKlife> Is there any documentation showing the different meanings of the lines/states that result from "u1sdtool -s"
[20:38] <duanedesign> hello BoondoKlife
[20:38] <BoondoKlife> hey duanedesign
[20:39] <BoondoKlife> Still got that pesky issue with UDFs but today no files at all were uploading on a new install, just the directory tree. I set it to run a while ago and on my way to see if it is working now.
[20:40] <duanedesign> BoondoKlife: ok. did you have a chance to read the email i sent you?
[20:41] <BoondoKlife> duanedesign: oh just seen that email you sent! Gonna run that in a sec. the two stations are next to each other
[20:41] <duanedesign> :)
[20:43] <duanedesign> BoondoKlife: if you wan to pastebin your ~/.cache/ubuntuone/log/syncdaemon.log  we can take a look at it
[20:45] <BoondoKlife> duanedesign: Ok, just logged in and it looks like the sync finally finished on that other box, let me get to the one I was trying the UDF on.
[20:46] <BoondoKlife> It took almost an hour to sync 1.1MB on that computer wow
[20:46] <BoondoKlife> duanedesign: that was an upload.
[20:47] <dobey> seg|away: if i call your name 3 times, will you appear too? :)
[20:48] <jcastro> it's a trick, get an axe!
[20:49] <dobey> haha
[20:49] <dobey> gwibber makes me want to go find a nice bottle of bourbon right now ;)
[20:54] <BoondoKlife> duanedesign: I created the folder and put a file in it. u1sdtool says it is working so I'll wait and see if it gets uploaded. Ran that apport and I got an error: no such option -p
[20:55] <BoondoKlife> duanedesign: You want me to run it with out that and the package name?
[20:57] <duanedesign> BoondoKlife: i thinkk there might be a bug in apport still :(
[20:58] <BoondoKlife> duanedesign: Well that is just great! lol. It is still saying working_on_both in u1sdtool so maybe it will just work this time right. ;)
[21:03] <BoondoKlife> duanedesign: OMG it worked!
[21:04] <duanedesign> BoondoKlife: \o/
[21:05] <duanedesign> BoondoKlife: i looked and the fix for apport has been released. Should make it to us soon.
[21:05] <BoondoKlife> duanedesign: Thanks
[21:06] <duanedesign> BoondoKlife: i'll keep the bug report open for awhile just to make sure. I'll mark it 'incomplete'. If it messes up again run that apport command and change the status of the bug to 'New' if you can
[21:06] <BoondoKlife> Will do, thanks again.
[21:06] <duanedesign> BoondoKlife: anything else just let us know
[21:53] <nhaines> duanedesign: how long have you used Ubuntu?
[22:07] <duanedesign> nhaines: since Gutsy Gibbon, early '08
[22:15] <nhaines> duanedesign: The help you gave me yesterday (and others today) was really expert and really friendly.  I was really impressed, especially when I looked around and didn't see that you were an Ubuntu One developer.
[22:16] <nhaines> I should tell the OK LoCo team lead to double your salary.  ;)
[22:16] <saxlap> :)
[22:16] <nhaines> But I really wanted to thank you for being such a shining example of the Ubuntu spirit.
[22:16] <saxlap> Yeah, what a friendly guy :)
[22:18] <nhaines> duanedesign: I'll bet your Ubuntu membership application went swimmingly last October.  congrats on that, too.  :)
[22:44] <Lorenzothemax929> Ciao
[22:55] <duanedesign> nhaines: thank you :)
[22:56] <duanedesign> nhaines: i really apreaciatte that
[23:37] <BoondoKlife1> duanedesign: I've been playing with the UDFs and it just seems like the syncing doesnt pick up the files from time to time. But if I give it a bit and sometimes after a reboot, it will pickup the subfiles. Not sure what to make of it.
[23:40] <duanedesign> BoondoKlife:I mentioned this earlier and rye was saying 'folders are created first and then files get uploaded'
[23:40] <duanedesign> BoondoKlife: is this a 2GB account?
[23:40] <BoondoKlife> duanedesign: Yea I've been playing with it and that is what I figured is it created the tree first then populated it
[23:41] <BoondoKlife> duanedesign: Yea, sticking with that till I get it working the way we need it to.
[23:41] <BoondoKlife> sticking with the 2GB account that is
[23:41] <duanedesign> they have been working on optimizing the reading of the metadata
[23:41] <nhaines> Smart idea.
[23:42] <BoondoKlife> So looks like all is working fine, just sometimes there is a bit of lag
[23:43] <BoondoKlife> Thanks again for the help!
[23:45] <duanedesign> absoloutely.B
[23:45] <duanedesign> BoondoKlife: ^^
[23:47] <duanedesign> BoondoKlife: if you look in your stncdaemon.log for the line:
[23:47] <duanedesign> 2010-03-12 07:15:59,194 - ubuntuone.SyncDaemon.fsm - INFO - loading updated metadata
[23:48] <duanedesign> then the line
[23:48] <duanedesign> 2010-03-12 07:54:56,636 - ubuntuone.SyncDaemon.fsm - INFO - initialized: idx_path: 195799, idx_node_id: 14082, shares: 1
[23:48] <duanedesign> you can see from the example it took 49 minutes to load the metadata
[23:49] <duanedesign> if your curious :)
[23:50] <BoondoKlife> ok im gonna pull that up see what mine says
[23:50] <BoondoKlife> is that in the users home directory? or a systemwide log?
[23:51] <duanedesign> mome
[23:51] <duanedesign> oops
[23:51] <duanedesign> home
[23:51] <duanedesign> BoondoKlife: ~/.cache/ubuntuone/log/syncdaemon.log
[23:53] <BoondoKlife> ok, this will help me verify some of the outrage sync times people are claiming too. Thanks
[23:56] <BoondoKlife> s/outrage/outrageous
[23:58] <duanedesign> BoondoKlife: https://bugs.launchpad.net/ubuntuone-client/+bug/436612/comments/8
[23:58] <duanedesign> that comment shows how you can pick out the  loading metadata and local rescan times
[23:59] <BoondoKlife> Is that time frame realistic or will it speed up much in the near future?