/srv/irclogs.ubuntu.com/2010/03/26/#ubuntu-bugs.txt

micahgHellow: around?00:10
Hellowmicahg: Sure, what's up?00:11
micahgHellow: if you remove compatability.ini from your firefox profile dir and run it from the command line, does it start?00:11
micahgHellow: ~/.mozilla/firefox/00:11
micahgcompatibility.ini00:12
micahgthere should be a profile dir  in the above dir00:12
HellowTesting, just a second.00:13
HellowYes, firefox is starting fine now.00:14
micahgHellow: thanks, I'll mark you bug as a dupe of the master00:14
HellowM'kay. Thanks, that issue has been a problem for me for a while.00:14
micahgHellow: what the libxul issue or the not start issue?00:17
bbordwellhello everyone, I just joined bugsquad today and I am working on my first bug. Could someone take a look at this and make sure I did alright? https://bugs.launchpad.net/totem/+bug/54835800:18
Hellowmicahg: They was attached.00:18
ubot4`Launchpad bug 548358 in totem (Ubuntu) (and 1 other project) "Screenshot option shows error while listening to music (affects: 2)" [Undecided,Confirmed]00:18
bbordwellAlso, do i just wait for a bug control member to set the importance to low?00:18
micahgHellow: well, firefox -g should start firefox in gdb, but it's broke and there's a bug for it00:18
yofelbbordwell: welcome, usually you request the triaged state here in the channel, a BC member will take care of it if they see the message00:27
bbordwellyofel, okay like this?00:28
yofelalmost00:29
bbordwellhttps://bugs.launchpad.net/totem/+bug/548358 I feel this bug is ready to be marked as triaged and importance as low, can a BC member please do so?00:29
ubot4`Launchpad bug 548358 in totem (Ubuntu) (and 1 other project) "Screenshot option shows error while listening to music (affects: 2)" [Undecided,Confirmed]00:29
yofelbbordwell: if you add a bugwatch, can you please add a comment with the link too (so it's obvious that you were the upstreamer and new reporters might not understand the launchpad watch system yet00:32
yofelthe command can be something like "This bug has been reported to the developers of the software. You can track it and make comments at: " add the link after that00:32
yofelbbordwell: oh, and all bugs against packages on this list https://bugs.edge.launchpad.net/~desktop-bugs/+packagebugs should be assigned to the 'desktop-bugs' team, don't ask me why but the desktop team wants it like that00:34
bbordwellyofel, I did so, is that correct?00:36
yofelbbordwell: it is, I'll mark it triaged00:37
bbordwellyofel, Thanks for the help. I should get the hang of this before long. As you can see i started with an easy bug.00:38
yofelnp, we all started somewhere, don't hesitate to ask here if you have questions00:38
yofelbbordwell: also, as you can reproduce this bug too you might want to subscribe to it so are informed if something happens on the bug that might involve you00:41
yofelmissed him00:41
bbordwellhttps://bugs.launchpad.net/gcalctool/+bug/548502, I belive this bug is ready to be marked as Triaged. Would a member of BC please do so?02:21
ubot4`Launchpad bug 548502 in gcalctool (Ubuntu) (and 1 other project) "+/- button missing (affects: 2)" [Undecided,Confirmed]02:21
bbordwellhello, a new bug squad member here. I am working on this bug https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/548544. Is there a certain team i should assign software-cetner bugs to?03:37
ubot4`Launchpad bug 548544 in software-center (Ubuntu) (and 1 other project) "Clicking install button still displays install option (affects: 2)" [Undecided,Confirmed]03:37
bbordwellalso, I think it is ready to be marked as triaged by a BC member, with importance of either low or wishlist.03:38
bbordwellI fell this bug is ready to be marked as triaged with an importance of wishlist. Can some one from BC do so please? https://bugs.launchpad.net/evolution/+bug/54395307:16
ubot4`Launchpad bug 543953 in evolution (Ubuntu) (and 1 other project) "no support for fullscreen (affects: 2)" [Undecided,Confirmed]07:16
bbordwells/fell/feel07:16
ddecatori'll take a look in a sec07:16
* ddecator looking07:24
bbordwellddecator, I am new to bug squad so if i made any mistakes let me know07:24
ddecatoralright, so i think the part of the bug stating that evolution should support fullscreen via f11 is good and matches the upstream bug, but i'm thinking the rest of the report (on how to make it more social) is better for ubuntu's brainstorm page since it is kind of abstract and would be a pretty major change07:33
ddecatormay i ask why you assigned ubuntu desktop bugs?07:34
ddecator(i haven't worked with evolution before, so if you found a wiki page or something saying thats what you should do, then please let me know)07:35
bbordwellddecator, do you know who yofel is?07:35
ddecatorbbordwell: yes, did he tell you to?07:36
bbordwellyes, he said any packages on this list (https://bugs.edge.launchpad.net/~desktop-bugs/+packagebugs) should be assigned to ubuntu-desktop-bugs07:36
bbordwell<yofel> bbordwell: oh, and all bugs against packages on this list https://bugs.edge.launchpad.net/~desktop-bugs/+packagebugs should be assigned to the 'desktop-bugs' team, don't ask me why but the desktop team wants it like that07:37
ddecatorhuh, never knew that...learn something new everyday07:37
ddecatorbbordwell: good enough for me =)07:37
ddecatorbbordwell: i'm assuming you looked for downstream duplicates?07:37
bbordwellddecator, you mean other duplicates in launchpad?07:38
ddecatorbbordwell: yes07:38
bbordwellyes07:38
ddecatorgood deal07:38
ddecatorbbordwell: what importance do you think this is?07:38
bbordwellddecator, I thought wish-list to be consistent with the upstream bug report07:39
bbordwellplus it is more of a feature than a bug07:39
ddecatorbbordwell: i agree, there isn't anything inhibiting functionality, it just is requesting a new feature07:39
ddecatorbbordwell: have you seen the canned responses wiki page yet?07:39
bbordwellthough i linked to the gnome usability principals on the upstream report because it is inconsistent with other gnome apps07:40
ddecatoryes, i saw that as well, it's a good point07:40
bbordwellddecator, no, There are a couple on the how to triage page i have been using though07:40
bbordwellcan you send me the link? I have a bookmark folder set up called bug squad07:41
bbordwellvery useful07:41
ddecatorthat's similar to what i did, haha07:41
ddecatorbbordwell: https://wiki.ubuntu.com/Bugs/Responses07:41
bbordwellThank you07:41
ddecatorbbordwell: if you use firefox, i also recommend the lp-improvements add-on07:41
ddecatorbbordwell: ok, back to the bug07:42
ddecatorbbordwell: like i said, i feel that the ideas for making evolution more social are better for http://brainstorm.ubuntu.com/ since it's a larger project that's fairly abstract imo07:43
ddecatorbbordwell: what do you think?07:43
bbordwellyes I agree. You could comment and tell him to add that idea to brainstorm07:46
ddecatoror you could ;) i think it would be appropriate to ask him/her to report that idea on brainstorm, then update the description so it's cleaner and just discusses the request for fullscreen support and how evolution is different from other gnome applications by not having this support07:48
bbordwellddecator, will do07:48
ddecatorbbordwell: sounds good, let me know when you're done and i'll take a look07:49
ddecatorbbordwell: might not hurt to update the title to something along the lines of "Evolution should support a fullscreen mode when F11 is pressed"07:50
bbordwellddecator, okay I shorted the description down to the bare metal and changed the titel07:58
bbordwellalso made a copy of the guys ideas and put them in a comment incase he forget them and told him to submit them to brainstorm07:59
ddecatorbbordwell: looks good to me. also, the full descriptions can be found in the activity log, so you didn't necessarily have to copy what he said into a comment. not a big deal, but just good to know for the future =)07:59
bbordwellddecator, Ah I did not know that08:00
bbordwellddecator, That not described well canned response will come in very handy it is hard to tell people there report sucks in an extremly nice way08:01
bbordwelle.g. GDM is broken08:01
bbordwelland thats it08:01
ddecatorbbordwell: haha, yah, that's the reason for it. i have some extra tips for you in a sec, little tricks that will make triaging easier08:02
ddecatorbbordwell: alright, i set it to triaged and wishlist, good work =)08:03
ddecatorbbordwell: do you have a minute so i can give you some extra advice?08:03
bbordwellddecator, i have 2 hours lol08:03
ddecatorbbordwell: fair enough, haha08:03
ddecatorbbordwell: alright, this is a big one. the easiest way, imho, to look for duplicates is to go to google and search "site:bugs.launchpad.net <search term>" since this will search the descriptions of the bugs and not just the titles (launchpad's search is fairly limited)08:04
bbordwellddecator, yes that is what i sometimes do08:06
bbordwellddecator, alot of times i just look at all bugs filed against a certain package if there are not too many08:06
ddecatorbbordwell: that works as well, i just remember going a few weeks not knowing about the site: search, haha08:06
ddecatorbbordwell: are you using firefox?08:07
bbordwellddecator, yes08:07
ddecatorbbordwell: then i also recommend you install firefox-lp-improvements and...08:09
ddecatorbbordwell: er, i guess that's the only package: https://launchpad.net/~gm-dev-launchpad/+archive/ppa08:11
ddecatorbbordwell: although you may want to disable the highlighting feature since it has been buggy08:11
ddecatorbbordwell: just two more things. have you thought about requesting a mentor?08:12
bbordwellddecator, no I seem to be able to get all the help I need in IRC08:13
ddecatorbbordwell: yes, you usually do, that's how i ended up learning most things, just wanted to let you know it's an option08:14
ddecatorbbordwell: finally, have you thought about a package you might want to specialize in?08:14
bbordwellddecator, no i have just been going through and working on the ones i feel i can actually help with08:16
bbordwellLike most of the lower level stuff such as x and the kernel i do not know enough about to help08:16
bbordwellbut most of GNOME i can help with08:16
ddecatorbbordwell: alright, that's a good place to start. i was just wondering because if you were interested in a specific package i was going to point you towards a person or persons you might want to talk to about how to work on that package =)08:17
ddecatorbbordwell: but you're doing a good job, so keep up the good work!08:18
bbordwellhttps://bugs.launchpad.net/gnome-power/+bug/53509708:18
ubot4`Launchpad bug 535097 in gnome-power-manager (Ubuntu) (and 1 other project) "Power Manager Brightness Applet not working (affects: 5) (dups: 2)" [Low,Confirmed]08:18
ddecatori've seen that before08:19
bbordwellShould be ready to be marked as triaged08:19
bbordwellI have assinged two other duplicates to it08:19
ddecatoroh, maybe the one i was subscribed to is one of those, haha08:19
bbordwellone of the duplicates had a patch with it, i attached it upstream08:19
bbordwellddecator, what is your launchpad id?08:19
ddecatorbbordwell: ddecator08:20
bbordwellnice :)08:20
ddecatori try to stay consistent, haha08:20
ddecatoroh, the one i'm subscribed to is different08:22
bbordwellBug #53509708:22
ubot4`Launchpad bug 535097 in gnome-power-manager (Ubuntu) (and 1 other project) "Power Manager Brightness Applet not working (affects: 5) (dups: 2)" [Low,Confirmed] https://launchpad.net/bugs/53509708:22
bbordwellBug #53251808:22
ubot4`Launchpad bug 532518 in gnome-power-manager (Ubuntu) (and 1 other project) "Brightness Applet is not usable via Mouse (affects: 2)" [Undecided,New] https://launchpad.net/bugs/53251808:22
bbordwellWhich should we make the master?08:22
bbordwellThe one that already has duplicates?08:23
leoquant/pa/part08:23
ddecatori think the one that has the duplicates works08:24
bbordwellokay i did so08:25
bbordwellddecator, looks like upstream has duplicates of this bug as well08:25
ddecatorbbordwell: not surprising, they should take care of that. if that patch works, it would be an easy fix08:25
ddecatorand this didn't already have a master report? i'm surprised08:27
bbordwellddecator, Not that i saw. Mine is turning into one though lol08:28
ddecatorbbordwell: yes it is08:29
bbordwellddecator, The wiki was serious when it said they were in need of bug squad members08:29
ddecatorbbordwell: yup, we have way more reports than triagers, haha. a lot of us get caught up in debugging and lose track of all of the reports08:30
ddecatorbbordwell: i think the title could be a little more descriptive and the description could be cleaned (i like to give a series of steps to reproduce, expected behavior, and observed behavior. easier to replicate that way)08:32
bbordwellddecator, which bug?08:33
bbordwelli just found another duplicate of Bug #53509708:33
ubot4`Launchpad bug 535097 in gnome-power-manager (Ubuntu) (and 1 other project) "Power Manager Brightness Applet not working (affects: 8) (dups: 4)" [Low,Confirmed] https://launchpad.net/bugs/53509708:33
ddecatorbbordwell: the master bug, 53509708:33
bbordwellokay08:33
ddecatorbbordwell: also, it wouldn't hurt if they ran apport-collect. have you requested that before?08:33
ddecatornot sure it's necessary since there is a proposed patch, but we don't know if it works or not, so we want to make sure there is enough info for the devs in case it doesn't08:34
bbordwellddecator, what are the bars at the top and bottom called again? in GNOME08:35
bbordwellahh gnome-panels08:35
ddecatoryup =)08:36
bbordwellddecator, title and description updated08:39
ddecatori tweeked the description a bit. i think having numbers is more clear =)08:41
ddecatoralright, looks good08:41
ddecatoralready set to low, but i'm not ready to mark it triaged08:41
ddecatorbbordwell: are you familiar with apport-collect?08:41
bbordwellddecator, somewhat08:42
ddecatorbbordwell: basically, "apport-collect <bugnumber>" will look at whatever package the bug is assigned to, find what "hooks" are set for that package, grab the data, then automatically upload it to the bug report. this is used when the person did not use apport to report the bug in the first place08:43
ddecatorbbordwell: if apport is used, there is detailed info about their system in the description, a bunch of files attached to the report, and an "apport-collect" tag on the report08:43
bbordwellddecator, i knew the second part08:44
ddecatorbbordwell: like i said, even though this has a proposed patch, it doesn't hurt to get the information using apport just in case the patch doesn't work and the devs want more info08:44
ddecatorbbordwell: i believe there is a canned response on that site for asking the reporter to run apport-collect08:44
ddecatorbbordwell: you just replace "BUGNUMBER" with the actual bug number of the report when you leave the comment08:46
ddecatorand i see that some of the duplicates used apport, but it's easier for the devs to just have to look at the master report =)08:49
bbordwellddecator, I added a comment asking the reporter to do so08:50
BUGabundo_remotem0rning08:50
bbordwellBUGabundo_remote, morning08:50
ddecatormorning BUGabundo_remote08:50
ddecatordefinitely morning...4:50am here, oops, haha08:50
bbordwellddecator, I have some special interest in this bug https://bugs.launchpad.net/ubuntu/+source/rhythmbox/+bug/54389208:50
ubot4`Launchpad bug 543892 in rhythmbox (Ubuntu) (and 1 other project) "Clicking "Create Audio CD" does nothing (affects: 2)" [Low,Confirmed]08:50
bbordwell3:50 AM here08:51
ddecatorbbordwell: good, once the apport info is attached i think it will be ready to be marked triaged. as for the other bug, i really need to get to bed, so someone else will have to help you with that, haha. but never hesitate to ping me if you ever need help, especially with firefox bugs08:51
BUGabundo_remoteheys guys08:52
bbordwellddecator, alright see you later08:52
bbordwellBUGabundo_remote, hey08:53
nperryCould somone mark bug 545209 as triaged as this has been passed upstream09:29
ubot4`Launchpad bug 545209 in chromium-browser (Fluxbuntu) (and 2 other projects) "chromium-browser with gecko-mediaplayer hangs on KDE (affects: 1)" [Undecided,Invalid] https://launchpad.net/bugs/54520909:29
bbordwellI belive this bug is ready to be marked as triaged, could a member of BC please do so? https://bugs.launchpad.net/gnome-panel/+bug/54675910:04
ubot4`Launchpad bug 546759 in gnome-panel (Ubuntu) (and 1 other project) "add new panel does not work (affects: 1)" [Low,Confirmed]10:04
bbordwellI belive this bug is ready to be marked as triaged, could a BC member please do so? https://bugs.launchpad.net/ubuntu/+source/gnome-power-manager/+bug/53509710:28
ubot4`Launchpad bug 535097 in gnome-power-manager (Ubuntu) (and 1 other project) "Power Manager Brightness not clickable (affects: 8) (dups: 4)" [Low,Confirmed]10:28
Honk_hi there10:56
Honk_i just installed 10.04 beta1 in vmware workstation and after the update, no keyboard input is possible. is that a known problem?10:57
nperryHonk_: This isn't a support channel. Your best going to #ubuntu+111:01
Honk_i don't need support. i thought it was a bug and so asked here11:01
nperrySearch on launchpad for the bug, if you can't find another one open a new bug report.11:02
salty-horsehi. an app crashed and launched apport and I accidentally closed it. now when it crashes again, apport doesn't launch. how can I cause it to launch again?11:04
nperrysalty-horse: sudo nano /etc/default/apport change enabled from 0 to 111:05
nperrysalty-horse: I believe you'd have to restart11:05
nperryOr if you want to run it just once and not always ask to report a crash sudo service apport start force_start=111:06
salty-horseit's already enabled11:07
salty-horseit runs, but won't run when this specific program runs again11:07
nperrysalty-horse: Is the program crashing?11:08
salty-horseyes11:08
salty-horseI could report it manually, but I want the apport magic in the bug :)11:09
nperryrun /usr/share/apport/apport-checkreports in terminal, that will output any reports in /var/crash11:11
salty-horseshould I just report it manually?11:12
salty-horseoh, I see it. so I just apport <file>?11:13
nperryIf its there, run /usr/share/apport/apport-gtk11:13
salty-horseapport-bug11:13
salty-horseThe problem cannot be reported:11:16
salty-horseThe program crashed on an assertion failure, but the message could not be retrieved. Apport does not support reporting these crashes.11:16
salty-horseshould I delete that file and try again?11:16
salty-horseafter printing that message, the apport-gtk doesn't terminate. seems like a bug in itself :)11:17
ensignkimhello11:55
ensignkimI'm using Beta 1 and my Update Manager is never showing any daily updates in the notification panel - is this normal?11:57
ensignkimIn Beta 1 I have Update Manager set to "check for udpates daily" and "Install security updates without confirmation". However, even though there are lots of daily updates available, I don't seem to be getting any notification (without manually opening Update Manager) - is this a bug?12:20
yofel(continuing from #ubuntu+1), could be, it should pop up at some point if there are updates12:22
ensignkimyofel: ok, i will file a bug report if the behaviour continues12:25
salty-horsenperry, I eventually reported my bug in gnome, since it's a gnome bug: https://bugzilla.gnome.org/show_bug.cgi?id=61400612:29
ubot4`Gnome bug 614006 in GtkFileChooser "File chooser crashes when creating a new folder, and new files are added to the parent" [Major,Unconfirmed]12:29
bbordwellom26er, are you around?13:44
nperrybug 114:03
ubot4`Launchpad bug 1 in tilix (and 16 other projects) "Microsoft has a majority market share (affects: 229)" [High,New] https://launchpad.net/bugs/114:03
greg-ghuh, didn't ubotu time out on that bug before, nperry ?14:16
=== jonathan__ is now known as jjesse
AnAntHello, I have a closed-source software here that crashes when I use lucid (yet it works fine with debian unstable), but when I strace that software, it doesn't crash, what would be the possible reason for this ?14:32
bcurtiswx_laptopI'm going to leave this an open discussion because I want some feedback.  **Should Bug importance retain consistency through all of Ubuntu in Launchpad?**  I.E. (and hggdh will know what I'm talking about) if someone who works really exceptionally well with a package and knows it in an out, decides that a bug which is a cosmetic issue and (by the Ubuntu wiki) would get a low importance, should actually be high because the cosmetic14:34
bcurtiswx_laptop issue actually causes package workflow confusion (i.e. missing a menu entry, but this menu entry allows users to do something much more important)14:34
bcurtiswx_laptopAnAnt: I would ask that in #ubuntu first14:35
nigelbbcurtiswx_laptop: I understand the context, but a little more simple words would be nice, I'm confused14:36
bcurtiswx_laptopnigelb: i suck at describing things.. so don't feel bad... hmmm14:37
mrandbcurtiswx_laptop: I'd need a better example.  The "menu entry missing" example isn't confined to the menu entry missing...  the feature itself is not available, so therefore it's high importance.14:37
mrandPerhaps the description makes it sound minor "menu entry is missing", but in reality, it should be "feature is inaccessable"14:38
mrandJust because it is easy to fix doesn't mean it isn't high importance.14:39
bcurtiswx_laptoplemme try and think of a good example14:39
bcurtiswx_laptopbug #528051  what should the importance be?14:43
ubot4`Launchpad bug 528051 in software-center (Ubuntu) "'provided by Ubuntu' should be categorised (affects: 1)" [Undecided,New] https://launchpad.net/bugs/52805114:43
bcurtiswx_laptopnigelb: mrad: ^^14:46
bcurtiswx_laptopmrand: ^^14:46
hggdhweird. Just lost my X session14:49
hggdhbcurtiswx_laptop: in general (my personal view) we should follow the published guidelines14:50
hggdhbut -- important -- the guidelines are subject to interpretation and must consider the issue at hand14:50
nigelbhggdh: if that is the case, we should consider these kind of applications similar to giving bug control to upstream devs14:51
bcurtiswx_laptophggdh: only a handful of people will know the true issue at hand, and I expect to go into a bug and see high and it should reflect the high classification on the wiki14:52
nigelbbcurtiswx_laptop: +114:52
hggdhnigelb: we *do* accept upstream devs in -control (and, in fact, encourage them to join)14:52
nigelbhggdh: yes, I know, but they are also asked to stick to their package(s)14:52
hggdhbcurtiswx_laptop: I agree. This is why I rephrased the requirements for -control to explicitly state one should give the proposed Importance *and* an explanation of why14:53
hggdhif, for example, I think bug x is worthy of a High, I should explain my reasoning14:53
bcurtiswx_laptophggdh: OK, I hope then, that if someone wants to go beyond the wiki guidelines, I want to see exactly why in the comments..14:54
hggdhbcurtiswx_laptop: *any* change in Status/Importance should be documented14:55
bcurtiswx_laptophggdh: you and I both know that it rarely is..14:55
hggdhon the specific case, Kiwinote did not give us the reasons, and both you and I vetoed the application14:56
hggdhbcurtiswx_laptop: yes. But I, for one, will keep on asking, and complaining14:56
=== jonathan__ is now known as jjesse
hggdh(going on) *after* I read the reasons, I found myself agreeing with the suggested values for some of the bugs14:57
bcurtiswx_laptopOn a more personal note: I think once you submit an application thats it.  Try again in a couple weeks if you need to make changes.. Otherwise they won't put their changes into practice14:58
hggdhfor example, having a trial package in the free section of sofftware-centre going straight against what we hold VERY dear: free software14:58
hggdhbcurtiswx_laptop: this is usually how I go also. But I will correct myself if I find that (by my mistake, or lack of details) the reality is a bit different14:59
hggdhI am not grading students... and even when I did, I usually considered the responses to the questions and my talking with them about the test15:00
mrandbcurtiswx_laptop: sorry, had to step away.  Taking the description at face value, I'd think that the above bug would be high because an unusable application impacts a large number of users.15:01
bcurtiswx_laptopI think after this talk, I find my view on consistency has some unique flaws.  I have nothing against kiwi, but I don't think it will hurt bug triage nor kiwi if they waited another week or two and reapplies to bug control after they practice explaining importances better (which is really important in bug triage)15:03
bcurtiswx_laptopThats why im going to stay -1 on the app.15:04
hggdhbcurtiswx_laptop: no problem -- and the final decision is not mine, BTW15:05
bcurtiswx_laptophggdh: i know.  Just stating why i'm staying -1.  Right now anyways kiwi will make it through with the surplus of +1's anyways15:06
hggdhs/he *might*, not yet decided15:07
hggdh(oh. I always thought consistency to be a finite phenomenon on the time axis ;-)15:08
bcurtiswx_laptopoh the irony of that statement15:08
hggdh:-D15:08
nigelbthe complexity of it15:09
nigelb:D15:09
bcurtiswx_laptopif you see my e-mail signature.. now THATS a complex statement15:09
hggdhbcurtiswx_laptop: seriously -- I do not own the truth, nor I expect to be correct always (or most of the times, even)15:09
* hggdh goes hunting for such signature15:10
bcurtiswx_laptophggdh: ----------------------------------------------------------------15:10
bcurtiswx_laptopThe Statement Below is True15:10
bcurtiswx_laptopThe Statement Above is False15:10
bcurtiswx_laptop----------------------------------------------------------------15:10
bcurtiswx_laptopsorry for the enters.. but it's appropriate15:10
hggdhheh15:10
hggdhI agree. Always loved these things15:11
nigelbbcurtiswx_laptop: :)15:11
bcurtiswx_laptopdon't think about it too long.. you may start to steam at the ears15:11
hggdhjust shows that Goedel was right15:11
hggdhbcurtiswx_laptop: anyway. This was, I think, a good discussion to be had15:15
bcurtiswx_laptophggdh: agreed.  Thanks15:15
charlie-tcaI have followed this discussion on importance, and I am going to ask this.15:16
charlie-tcaIs the wiki a guideline or a rule to be followed?15:16
charlie-tcaI always thought it provided the guidance to help get the importance and status set, but was not a "set in stone" rule15:17
hggdhcharlie-tca: I myself see it as a strong guideline -- which means that most of the times we should follow it; sometimes we will have a special case (in our view) where it does not match15:18
charlie-tcawhich would make it a guideline, and can be deviated from when needed15:18
hggdhthere are some things that *are* rules -- for example, we cannot provide free software without the sources15:19
bcurtiswx_laptopcharlie-tca: i agree with hggdh: it can be deviated from, but the explanation should be concise as to why it deviates15:19
BUGabundo_remoteWHAT ??? hggdh you aren't always correct???? so I can run for that spot now? KEWLLL15:19
BUGabundo_remoteoh wait15:19
BUGabundo_remoteI'm already vice chair15:19
BUGabundo_remoteduh15:19
* BUGabundo_remote goes back to work15:19
hggdhBUGabundo_remote: be my guest. I am not always right, but I *do* learn ;-)15:19
charlie-tcaYes, I agree it should have an explanation. But it becomes a guideline then, not a standard or rule to be followed exactly15:19
bcurtiswx_laptopcharlie-tca: its not a rule by any means, i agree15:20
hggdhcharlie-tca: wasn't it always the case? The way I see it: if one is starting, follow it as rules; as one gains experience, use the experience to decide15:20
charlie-tca**Should Bug importance retain consistency through all of Ubuntu in Launchpad?** then becomes no15:21
hggdhbut -- always -- explain the why15:21
charlie-tcaas in when the "why not" is explained in the bug15:21
bcurtiswx_laptopcharlie-tca: after the discussion, i believe added to that should be "if it bears no explanation"15:21
charlie-tcaand that should be noted on the wiki page for importance15:22
charlie-tcaPersonally, I believe that should be true for status and importance15:22
charlie-tcaOtherwise, even the guidelines are close to useless15:22
bcurtiswx_laptopcharlie-tca: hggdh: I believe that "explanations for all bug changes" isn't preeched enough to triage beginners.. there are too many people still that don't explain why they change bug reports the way they do15:25
charlie-tcacompletely agree. I have even requested developers come back and tell me why they changed things without the explanation15:25
jeanfifrom the perspective of a simple lp user (we have the rights to change some bugs status), it is quite hard to find the explanation of the bug statuses15:28
bcurtiswx_laptoppeople don't even explain the most common bug changes (most would know why it was changed), but it needs to be documented (yes i've done this in the past)15:31
hggdhjeanfi: I agree. We are always monitoring this channel (and the MLs) for issues and proposed changes15:31
charlie-tcaI agree, but 99% of the time, the user would not be changing the status15:32
hggdhbcurtiswx_laptop: perhaps we need to emphasise this more at the Bugs/(Importance|Status)?15:32
hggdhjeanfi: if you could expand on why you find it hard, this would helps us15:33
bcurtiswx_laptophggdh: we should emphasize it more, agreed15:34
=== jsalisbury_ is now known as jsalisbury
jeanficharlie-tca: maybe just because it is not easy to get the explanation15:35
charlie-tcajeanfi: no, most users filing the bugs should not be changing the status15:35
jeanfihggdh, it just miss the link to the explanation in the bug page itself15:36
jeanfihggdh, first time I filed a bug, I have see that I can change its status (confirmed,invalid,fix,etc), so I asked myself "I am really allowed to change the status? What means 'confirmed'?etc"15:37
hggdhjeanfi: agree15:38
hggdhhum15:38
jeanfiand I had to google LP + ubuntu to find the page which explains what I am supposed to do15:38
* hggdh is pretty sure there should be a LP/Malone bug on this15:39
jeanfiI guess most users don't take the time to google the page or are afraid to do a mistake15:39
hggdhyes, I can understand you15:39
charlie-tcaPerhaps there should be a comment on the reporting bugs how to page that says leave the status in 'new'15:39
* hggdh goes looking15:39
* bcurtiswx_laptop wishes bdmurray were here to offer his opinions on this15:40
jeanficharlie-tca: do you mean that as a simple LG user I must never change the bug status?15:40
jeanfiLG=LP15:40
bdmurraywhere am I?15:40
charlie-tcaAs a bug filer, you should never change the status from new15:40
bcurtiswx_laptopbdmurray: WHA?? well empathy apparently has a glaring bug15:40
deryckhggdh, the bug for "status is too easy to change" is fixed in the upcoming LP release next wednesday.15:41
deryckwith a confirmation dialog15:41
jeanficharlie-tca: arf, I did it. If you don't want simple user to change status, LP should not authorize it!15:41
bbordwellderyck, Can you link to the details of this update?15:41
charlie-tcajeanfi: You can't actually confirm your own bug, so the status stays in new until someone else can confirm it15:41
jeanficharlie-tca: yes but this explanation is not in the bug report page, that's my point15:42
deryckbbordwell, See Bug #53196315:42
ubot4`Launchpad bug 531963 in malone "Add a confirmation step when setting the bug status if the user is not a bug contributor (affects: 1)" [High,Fix committed] https://launchpad.net/bugs/53196315:42
bdmurraycharlie-tca: I think you mean shouldn't not can't15:42
charlie-tcaright15:42
charlie-tcajeanfi: That´s why I said something should be added to the bug reporting page, to say it should be left in 'new'15:43
bdmurrayI've haven't read the whole back log but I'd imagine this (filers changing bug status right away) is a corner-case15:45
nigelbvish: around?15:45
alex_mayorgaBug #40102815:45
ubot4`Launchpad bug 401028 in pymsn (Ubuntu Karmic) (and 4 other projects) "telepathy-butterfly crashed with TypeError in b64decode() (affects: 429) (dups: 28)" [Undecided,Invalid] https://launchpad.net/bugs/40102815:45
nigelbalex_mayorga: still face it?15:45
alex_mayorgaHow come this is "invalid" and apport still tells me its my bug15:46
alex_mayorganigelb: yup, fully updated lucid15:46
nigelbalex_mayorga: can give a backtrace?15:46
charlie-tcabdmurray: It is that status is a block when filing the bug, and there is no explanation about what to do with it15:46
alex_mayorgahow?15:47
nigelb!backtrace | alex_mayorga15:47
ubot4`alex_mayorga: To get a backtrace of a failing application please read: https://wiki.ubuntu.com/Backtrace15:47
hggdhcharlie-tca: how about https://help.ubuntu.com/community/ReportingBugs ?15:47
blindskull13hi, would the color of the power off and accessibility on the login screen of lucid be considered a bug?15:47
charlie-tcathat is where it needs to be added15:47
nigelbalex_mayorga: please read https://bugs.launchpad.net/ubuntu/+source/pymsn/+bug/401028/comments/6015:47
charlie-tcaalex_mayorga: it's because only some 'affects' are invalid on that bug15:47
ubot4`Launchpad bug 401028 in pymsn (Ubuntu Karmic) (and 4 other projects) "telepathy-butterfly crashed with TypeError in b64decode() (affects: 429) (dups: 28)" [Undecided,Invalid]15:47
bcurtiswx_laptopsorry im not chirping in.. got a little busy here at work and im heading out for lunch with some colleagues15:48
hggdhderyck: thank you :-)15:48
alex_mayorganigelb: thanks, let me read all that15:48
nigelbalex_mayorga: hehe, sorry to flood you with all that :)15:48
jeanficharlie-tca: agree, just a link to the explanation page shoud be enough, I mean this page: https://wiki.ubuntu.com/Bugs/Status15:49
deryckhggdh, you're welcome :-)15:49
bbordwellI feel this bug is ready to be marked as triaged, will a member of BC please do so? https://bugs.launchpad.net/ubuntu/+source/gnome-power-manager/+bug/53509715:49
ubot4`Launchpad bug 535097 in gnome-power-manager (Ubuntu) (and 1 other project) "Power Manager Brightness not clickable (affects: 8) (dups: 4)" [Low,Confirmed]15:49
alex_mayorganigelb: no worries, glad to do my little bit of contrigution :)15:49
alex_mayorgaerr... contribution15:49
nigelb:)15:49
bdmurraycharlie-tca: I'm not following you.  You don't need to do anything with status when filing a bug report.15:50
hggdhOK, all, I added a note at the beginning of ReportingBugs (link above) about leaving a new bug as, well, New15:50
charlie-tcaThat is what jeanfi was asking about.15:50
jeanfibdmurray, the issue is that it is not explained directly in the bug report page, a newcomer cannot know what 'confirmed' means exactly15:51
blindskull13universal access preference button and power options button on log in screen are the same as background, can anyone confirm?15:53
blindskull13- this is in lucid15:54
bbordwellblindskull13, I will check it out brb15:54
bbordwellblindskull13, Yes it is very hard to see them15:56
blindskull13@bbordwell  ok, i was wondering if that was just my system15:56
alex_mayorganigelb: sorry, how would I get symbols for empaty?15:57
blindskull13@bbordwell  think i should file a bug report?15:57
alex_mayorgahttps://wiki.ubuntu.com/DebuggingProgramCrash only goes up to hardy15:57
bbordwellblindskull13, yes, let post the link here when you do15:57
blindskull13ok15:58
bbordwellIm not sure what package to file that against though are you?15:58
blindskull13no15:58
blindskull13um... gdm?15:58
nigelbhggdh: debugging symptoms is gdb?15:58
nigelbalex_mayorga: thts for hardy and newer15:59
bbordwellblindskull13, sure, I will look into it later and if its wrong i will change it15:59
blindskull13ok16:00
hggdhnigelb: what do you mean?16:07
nigelbhggdh: nah, figured it out, I wanted to know how to install debugging symbols16:08
hggdhoh, OK16:09
=== deryck is now known as deryck[lunch]
alex_mayorganigelb: might be worth adding a note there ;)16:20
nigelbalex_mayorga: note that its for hardy and above?16:21
alex_mayorganigelb: yup16:21
nigelbalex_mayorga: its already there "Hardy 8.04 and Newer"16:21
alex_mayorganigelb: or I might learn to RTFM :(16:21
nigelbalex_mayorga: :D16:21
alex_mayorgaalso shouldn't the apt-get change to aptitude?16:23
nigelbnope16:23
nigelbthere is apt-get and aptitude16:23
alex_mayorgahow are they different? n00b here, sorry16:23
bbordwellIf there is a bug that involves the get help online option that is present in nearly every app what package should it be filed against?16:23
=== yofel_ is now known as yofel
vishnigelb: o/16:24
nigelbalex_mayorga: oh, I dunno :D16:25
alex_mayorgahoray! empathy runing under gdb now16:30
alex_mayorganigelb: I guess I'm doing something wrong here16:34
alex_mayorgaalready have the symbols for empathy16:34
nigelbalex_mayorga: what happened?16:34
alex_mayorgabut the crash is on telepathy-butterfly16:35
alex_mayorgaapport catches it, can that be submitted somehow?16:35
alex_mayorgaI'm doing gdb empathy 2>&1 | tee ~/gdb-empathy.txt16:35
alex_mayorgabut as I said empathy is not the crashing bit here16:36
nigelbhold on, lemme get someone who works on empathy16:36
alex_mayorganigelb: OK16:36
nigelbbcurtiswx_laptop: can you help alex_mayorga get a backtrace for the telepathy-butterfly bug?16:37
alex_mayorganigelb: does the fact that http://bugs.freedesktop.org/show_bug.cgi?id=24138 is "fix released" mean this is an ubuntu thing only?16:46
ubot4`Freedesktop bug 24138 in papyon "telepathy-butterfly crashed with TypeError in b64decode()" [Normal,Resolved: fixed]16:46
nigelbalex_mayorga: that patch is already applied in ubuntu16:46
alex_mayorgaoh!16:46
nigelbI took the steps for a fix in karmic and it got applied recently16:47
yofelany gnome-panel experts here that can say what should be done with bug 548898?16:50
ubot4`Launchpad bug 548898 in ubuntu "The panel encountered a problem while loading "OAFIID:GNOME_FastUserSwitchApplet" (affects: 1)" [Undecided,New] https://launchpad.net/bugs/54889816:50
bbordwellcan someone take a look at this bug report I am working on triaging and see if you can figure out which package it should be filed against? https://bugs.launchpad.net/ubuntu/+source/software-center/+bug/54840716:53
ubot4`Launchpad bug 548407 in software-center (Ubuntu) ""get help online" doesn't use default browser-options (affects: 2)" [Undecided,Confirmed]16:53
pedro_yofel, that's not a gnome-panel issue17:02
pedro_yofel, all those OAFIID:blah errors are coming from the applet who's trying to load17:03
pedro_being 'blah' the applet17:03
yofelpedro_: so I should assign this to the applet package?17:03
pedro_yofel, yes and request some logs too17:04
pedro_wait a sec i think i've wrote a debugging guide for gnome applets17:04
pedro_yofel, https://wiki.ubuntu.com/DebuggingGNOMEApplets17:04
yofelpedro_: thanks17:05
pedro_ask the user to run it under gdb to see what's going on there17:05
pedro_yofel, you're welcome17:05
bbordwellI belive this bug is ready to be marked as triaged with an importance of low, could a member of BC please do so? https://bugs.launchpad.net/ubuntu/+source/gdm/+bug/54892917:08
ubot4`Launchpad bug 548929 in gdm (Ubuntu) "universal access preference button and power options button on log in screen are the same color as background (affects: 2)" [Undecided,Confirmed]17:08
bbordwellsame goes for this one, its very simple: https://bugs.launchpad.net/ubuntu/+source/synaptic/+bug/54896417:11
ubot4`Launchpad bug 548964 in synaptic (Ubuntu) "Wrong version number displayed in about window (affects: 2)" [Undecided,Confirmed]17:11
yofelbbordwell: synaptic done, I'll leave the gdm bug to someone that's more familiar with it.17:26
bbordwellyofel, thanks17:26
bcurtiswx_laptopalex_mayorga: what version of empathy and telepathy-butterfly are you using?17:27
BUGabundo_remote"fta:  /wrt "all, please test chromium from the beta ppa, i need to upload it to lucid" "17:28
bcurtiswx_laptopanyone know who's package dev for the ubuntu-adium-theme?17:29
bcurtiswx_laptopor how i'd find out17:29
bcurtiswx_laptopi can never remember17:29
kklimondahmm, I'm getting one mail after another from the bugs bugcontrol is subscribed to :/17:31
mrandbcurtiswx_laptop: over on the right side of the page is lists the team mailing list: http://packages.ubuntu.com/lucid/adium-theme-ubuntu17:32
bbordwellhttps://bugs.launchpad.net/ubuntu/+source/exaile/+bug/545783, https://bugs.launchpad.net/ubuntu/+source/exaile/+bug/548980          Hmm these look VERY similar but are on different versions, can someone take a look and make sure that marking as duplicate would be correct?17:32
ubot4`Launchpad bug 545783 in exaile (Ubuntu) "ValueError - crash on startup (affects: 1)" [Undecided,New]17:32
bcurtiswx_laptopmrand: ty17:33
bcurtiswx_laptopi use that page a ton and apparently am blind17:33
bcurtiswx_laptopor ignorant17:33
bcurtiswx_laptopor both17:33
mranddoubtful.  on all accounts ;-)17:34
kklimondawhen is apport going to be disabled?17:34
bbordwellkklimonda, Not till RC right?17:34
bbordwellIIRC thats when they disabled it for karmic17:34
kklimondablah, it's time to write a filter then :)17:36
kklimondaI just got over 30 mails informing me about a new duplicates over the last 2 hours17:36
mrandouch.  That's a pretty bad one.17:37
yofelhaha, me too, seems like the retracer got enthusiastic ^^17:38
greg-gkklimonda: I think I just noticed that after a bug has X number of apport-filed duplicates, it gets a tag, bugpattern-needed17:38
greg-gso, search for that tag and start writting patterns! :)17:39
kklimondaI guess17:39
kklimondanow to learn how to do that17:39
kklimondaubuntu-support-status - that looks like a really cool tool btd17:41
=== jonathan_ is now known as jjesse
blindskull13hey does any one know if there is any reason why it has been made even harder to get my system menu icons back in lucid?17:52
bcurtiswx_laptopblindskull13: this is the wrong channel for that.. join #ubuntu17:52
bcurtiswx_laptopor #ubuntu+1217:52
bcurtiswx_laptopoh geez17:52
blindskull13sorry, forgot to switch17:52
bcurtiswx_laptopor #ubuntu+117:53
bcurtiswx_laptopthat last one... is what i meant17:53
bcurtiswx_laptoplol17:53
bcurtiswx_laptopits friday... i think i need to take a break.. but i wont because its Bug Jam Weekend!!!17:53
blindskull13:)17:54
greg-gman, I'm starting to get tons of the apport retracing emails for gwibber18:04
=== seb128_ is now known as seb128
Damascenehttps://bugs.launchpad.net/ubuntu/+source/synaptic/+bug/25137818:23
ubot4`Launchpad bug 251378 in synaptic (Ubuntu) "Synaptic's Generate download script does not update package lists" [Low,Invalid]18:23
Damascenecould someone help with this18:23
blindskull13"<bbordwell> I belive this bug is ready to be marked as triaged with an importance of low, could a member of BC please do so? https://bugs.launchpad.net/ubuntu/+source/gdm/+bug/548929"18:25
ubot4`Launchpad bug 548929 in gdm (Ubuntu) "universal access preference button and power options button on log in screen are the same color as background (affects: 2)" [Undecided,Confirmed]18:25
blindskull13still not marked18:25
Damascenehttps://bugs.launchpad.net/ubuntu/+source/synaptic/+bug/25137818:50
ubot4`Launchpad bug 251378 in synaptic (Ubuntu) "Synaptic's Generate download script does not update package lists" [Low,Confirmed]18:50
Damascenecould you help with this please18:50
DamasceneI need some one to set it as a wish list18:50
Damascenepedro_,18:51
Damascenehow are you18:51
Damasceneyou are so active or you are tracking me on lauchpad :)18:51
pedro_Damascene, hey! i'm good thanks. how are things going for you?18:54
Damascenevery good18:54
Damascene:)18:55
Damascenemay I ask you some questions?18:55
pedro_Damascene, sure, btw you can always ask here in the channel there's plenty of people around ;-)18:55
pedro_just ask18:55
pedro_Damascene, btw I've already set that bug as Wishlist for you18:56
Damascenethansk, that remove my first question18:56
Damascenebug 54545918:56
ubot4`Launchpad bug 545459 in evolution (Ubuntu) "evolution new message is broken in Arabic locale (affects: 3)" [Low,Confirmed] https://launchpad.net/bugs/54545918:56
Damascenewhy it's low?18:56
pedro_Damascene, well that's easy to workaround if you launch the app in another language and it doesn't seems to affect a lot of users18:59
pedro_Damascene, did you tried what Seb asked you in one comment there?19:00
Damasceneto open it with gnome?19:00
Damascene2 other people tried it19:01
pedro_Damascene, yes, running all with arabic language19:01
Damascenethat what I do19:01
pedro_and with another user configuration, like create a new user and test with that one19:01
Damasceneas I said other people tested that19:01
DamasceneI asked my friends to do the test19:02
Damasceneseems it's on karmic to19:02
Damasceneand it hit all the arabic locale user who uses evolution19:02
Damascenebut I don't think many people likes evolution any way19:03
pedro_Damascene, well, that's not stated in the report...19:04
Damascenewhich thing?19:04
pedro_Damascene, since you can reproduce it, could you send it upstream rather? they might have a better idea of what's going on there19:04
Damasceneat gnome bugs?19:04
pedro_Damascene, you're welcome to open a bug at bugzilla.gnome.org in the Evolution product19:05
pedro_I've searched there and there's no related report about that either19:05
Damascenebut I wonder which thing you didn't find in the report?19:05
pedro_Damascene, that it affects a lot of people19:05
Damasceneoh, sorry19:06
=== radoe_ is now known as radoe
pedro_Damascene, anyways, better to file it upstream since you can reproduce it easily there19:06
Damasceneok19:07
pedro_since they're writing the application they might have a better idea of what's going on ;-)19:07
pedro_Damascene, thank you19:07
Damasceneare you expert with language and fonts issues?19:07
Damascene:)19:07
Damasceneyou are welcome. thank you too19:08
=== celthunder is now known as Guest95389
gellmarHello! Where can I post bugs related to ubuntu netboot kernels on lucid?19:51
gellmarjust tried one from March 23rd, and it does not find my HDDs!!!19:52
gellmarwhile the previous build surely did19:52
yofelgellmar: type 'ubuntu-bug storage' in the run dialog or in a terminal and follow the instructions19:56
gellmaryofel: my buntu is gone now... :(19:57
jeanfithis doc may help: https://help.ubuntu.com/community/ReportingBugs19:57
gellmarbut I will do it with livecd19:57
=== uaa is now known as damascne
BUGabundoevening21:53
hggdheeeBotu will be off for a few minutes for a reboot after security updates22:43
hggdhthank you for your patience22:46
ddecatorthank you for letting us know =)22:49
hggdhheh22:51
msanchezhi all. Have anyone noticed some problems with wifi-N APs in Lucid lynx?23:11
msanchezI upgraded today my Lucid Lynx system and got a similar problem to one bug in fedora: https://bugzilla.redhat.com/show_bug.cgi?id=57488523:11
ubot4`bugzilla.redhat.com bug 574885 in kernel "[iwlagn] WiFi network stops being usable after DHCP" [Medium,Closed: duplicate]23:11
msanchez:-)23:11
msanchezdoes anyone (apart from the bots) know whether this bug will get fixed in ubuntu soon? (before final release, I mean)23:15
atrusmsanchez: is there a corresponding bug in ubuntu? filing one on launchpad, and linking it to the redhat bug (the one #574885 is marked as a duplicate of) might be helpful, if there isn't one already.23:19
msanchezyeah, sure. That's what I was asking for, since I couldn't find it yet23:19
msanchezI'll re-check it and file a new one if can't find it23:20
msanchezit seems there is no bug..23:32
hggdhplease go ahead, open one, and link the RedHat bug23:35
hggdhmsanchez: open it agaisnt linux (ubuntu-bug linux)23:38
msanchezhggdh: https://bugs.edge.launchpad.net/ubuntu/+source/linux/+bug/54922323:42
ubot4`Launchpad bug 549223 in linux (Ubuntu) "iwlagn stops transferring after few MB data transfer at 5GHz 11n mode (affects: 1)" [Undecided,New]23:42
msanchezI didn't use ubuntu-bug, sorry (never used it before)23:42
msanchezbut set the links to redhat bugzilla anyway23:43
msancheztime to go to bed. see you!23:44
msanchezhmm.. btw, how do I link it to redhat bugzilla apart from putting the link in the description?23:44
msanchezis there an special field or something in launchpad?23:45

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