/srv/irclogs.ubuntu.com/2010/04/01/#ubuntu-bugs.txt

=== kermiac_ is now known as kermiac
mccolganQuiet today. Not even a single message while I was on.02:17
leftyfbI filed a bug against gnome-appearance-properties in ubuntu lucid beta that seems to be fixed in the latest updates today. I found the changelog for the package and was going to associate it with the bug, but i'm not sure which change (there are 2 mentioning button_layout) actually fixed the problem.02:44
leftyfbok, so I found out which change fixed it02:48
leftyfbso how do I properly close this bug?02:48
leftyfbI was thinking it would be nice to associate this change with the bug, then close it02:48
leftyfbbah02:50
leftyfbenvermind02:50
leftyfbREALLY aggravating02:50
leftyfbsomeone else filed the same bug as mine. And for whatever reason, people commented on his and fixed it through his02:50
leftyfbas usual, the bugs I file get duplicated hours or days later and those get all the attention02:51
leftyfbdon't know why I bother02:51
mccolganIs it possible ot mark his as a duplicate of yours?02:57
leftyfbIt is02:59
leftyfbbut at this point, that would hide all the work from search results02:59
leftyfbI just don't understand why the majority of bugs I report are duplicated sometimes weeks after and get all sorts of activity when mine gets nothing03:00
leftyfbI spend the time to go through the possible duplicates to make sure i'm not filing one myself. Am I the only one?03:00
leftyfbit's very discouraging to want to even bother filing them in the first place ... why should I when it will go unnoticed until someone else files the exact same thing and then mine is marked as a duplicate or just ignored completely03:02
micahgleftyfb: the triagers get a lot of email and sometimes individual reports can fall through the cracks03:02
leftyfbthere's also the issue of the dupes not bothering to check if the bug their filing already exists03:03
leftyfbhttps://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/55208703:03
leftyfbhttps://bugs.launchpad.net/ubuntu/+source/gnome-control-center/+bug/55213203:03
ubot4Launchpad bug 552087 in gnome-control-center (Ubuntu) "gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (dup-of: 552132)" [Undecided,New]03:03
micahgleftyfb: well, there is a duplicate finder on submission, but it's limited03:03
ubot4Launchpad bug 552132 in gnome-control-center (Ubuntu) "gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (affects: 40) (dups: 2)" [High,Fix released]03:03
micahgleftyfb: those have the same title but might not be dupes03:04
leftyfbthe first(mine) is clearly a lower bug # ... and both have the exact same title03:04
leftyfbthey're definitely dupes03:04
micahgleftyfb: why?03:04
leftyfbi've already read through the other bug. It's the same problem03:04
micahgapport should mark it a dupe then03:04
leftyfbi've already marked mine as a dupe03:04
leftyfbno sense in hiding the bug with all the work from search results03:05
leftyfbthe point is, people aren't bothering to look at the possible dupes that come up and most of the bugs I report go ignored while the same bugs filed after by someone else get attention03:05
leftyfbonce or twice is one thing, but the majority of the bugs I file turn out this way03:06
micahgleftyfb: if you would've waited for the retracer to retrace, it might have marked it as a dupe for you03:07
yofelsame can be said for the newer bug... still has a coredump.gz03:08
micahgso neither should have been public03:09
micahgidk why the dev didn't notice the coredump and delete it03:09
yofelactually the retracer never got time to retrace it, it's not *that* fast03:10
* micahg just deleted it03:10
micahgyofel: retracer was broke for about 2 weeks03:10
yofelwell, I sure got a lot of retracer mails the last 2 or 3 days03:10
yofelso it should be fixed03:10
micahgyofel: right, it's catching up on the backlog :)03:10
yofelok, makes sense then03:11
leftyfbso i'm not sure I follow any of this03:11
leftyfbretracer?03:11
yofelleftyfb: crash reports that have a coredump should *never* be made public03:11
leftyfbok, I don't know why that is or even what that means03:12
yofelleftyfb: and you'll notice that a 'Apport Retracing Service' is subscribed to the bug03:12
yofelleftyfb: and the bug is tagged with 'needs-i386-retrace'03:12
leftyfbI made by bug public so it would get noticed03:12
yofelleftyfb: yes, and you exposed possible private information to the outer world with that03:12
leftyfbheh, no private information in my case. It was a fresh install of ubuntu with the user/pass as ubuntu/ubuntu03:13
yofelleftyfb: as the coredump contains whatever you application had in the RAM at that time03:13
leftyfbbut noted for next time03:13
Damascenemay some one looks at Yaron request03:13
Damascenehttps://bugs.launchpad.net/vte/+bug/26382203:13
ubot4Launchpad bug 263822 in vte (Ubuntu) (and 1 other project) "RTL (right to left) support in terminal (BiDi) (affects: 12) (dups: 4) (heat: 114)" [Low,Triaged]03:13
leftyfbI don't see "needs-i386-retrace on my bug at all03:14
micahgleftyfb: I deleted the coredump and the tag03:14
micahgon both bugs03:14
leftyfbmicahg: I have the page loaded from before you guys made any changes ... still shows the coredump.gz03:14
leftyfbdid a page search for the word "needs" comes up empty03:15
micahgleftyfb: pk03:15
micahgok03:15
micahgleftyfb: try need03:15
leftyfbah03:15
leftyfbok, so what does retrace mean?03:15
micahgleftyfb: to get a stacktrace by installing the symbols locally and03:16
leftyfbI don't understand what you just said03:16
micahgit tries to get a proper stacktrace by installing all the symbols packages03:17
leftyfbinstalling "symbols packages" where?03:17
micahgleftyfb: on the retracer machine03:17
leftyfbso your retracer machine is missing a package it needs to properly mark some bugs as dupes?03:18
micahgleftyfb: no03:18
leftyfbok, lets assume I know nothing about what retracing, stacktrace means or what "symbols packages" are, how launchpad automatically marks bugs a dupes or what the requirements are for one of my bugs to get noticed properly are .... mind explaining some of this to me? I was told this would be the proper place for these types of questions.03:22
micahgleftyfb: based on the stacktrace produced, duplicates are marked03:22
* micahg doesn't have too many details03:22
leftyfbyofel: ?03:23
Damasceneis this a library related to empaty http://jira.freeswitch.org/browse/LBDING-1803:24
yofelokay, let me try...03:24
yofelleftyfb: what the retracer does is: it retraces a bug, checks if there is already a bug reported with the same backtrace and marks it a duplicate of that bug removing the attachements if yes, or it attaches a proper stacktrace, marks the bug public and sets the importance to medium03:25
yofel(removing the coredump.gz after retracing)03:26
leftyfbhow often is this retracer run?03:26
leftyfbshould I just delete my coredump and mark the bug as public so it shows up in possible dupe results?03:26
yofelleftyfb: no idea, as micahg mentioned the retracer was broken for a while and is now catching up03:27
yofeland no03:27
yofelleftyfb: actually neither bug should have been made public, the other bug was handled wrong as well, crash reports are to be handled by the retracer (unless a developer reports it and knows he needs no backtrace)03:28
yofelbut they should still have removed the coredump on the other bug in this case03:28
leftyfbso is there anything I should be doing differently when filing a bug to get it noticed before duplicates created after?03:29
yofelleftyfb: no, unless you know the exact cause of the bug and know which developer to contact directly just let the retracer take care of the job03:30
leftyfbso the reason the other bug got noticed instead of mine was because they marked it as public before I did?03:31
yofelleftyfb: someone marked it confirmed before yours it seems, but the fact stays that the reporter should have *not* set the bug public03:33
leftyfbwho marks these bugs as confirmed?03:33
yofelusers03:34
leftyfbso anyone?03:34
yofelactually the proper way to handle bugs is reporter->confirmer(bugsquad/user)->triager(bugsquad)->developer03:35
yofelin this case the entire bugsquad part was skipped03:35
yofeland now the bugs ended up in a messy state03:35
leftyfbnot much worse than 75% of my bugs that all get marked as duplicates of bugs reported after mine03:36
mrandleftyfb: while there is a slight preference for using the earlier bug, there are many factors, none of them hard rules.  If one already has dup's assigned to it, or if there is already an intelligent discussion on one, then it's likely to become the master.03:44
leftyfbthe latter bug should never have been filed in the first place if mine was first and the second is clearly a duplicate. It seems the second person is ignoring the shown duplicates.03:46
yofel*deep sigh*03:46
mrandleftyfb: when they are all marked as private, we end up with many being submitted.  That's just the nature of things.03:46
yofelbug 552063 is another one that was messed with and bug 552552 seems to be the only one where the retracer actually had time to do its job03:47
ubot4Launchpad bug 552063 in gnome-control-center (Ubuntu) "gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (affects: 4) (heat: 20)" [Undecided,New] https://launchpad.net/bugs/55206303:47
ubot4yofel: Bug 552552 on http://launchpad.net/bugs/552552 is private03:47
leftyfbso filing bugs and having the bug actually acted upon is like winning the lottery03:49
leftyfband by acted upon, I mean not marked as a duplicate of a bug filed after the fact03:49
yofelleftyfb: here, see bug 552552 how a retraced bug should look like03:51
ubot4Launchpad bug 552552 in gnome-control-center (Ubuntu) "gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (affects: 1) (heat: 160)" [Medium,New] https://launchpad.net/bugs/55255203:51
leftyfband yet it's still not marked as a duplicate03:53
leftyfbof mine or the other03:54
yofelactually the oldest report is bug 55083603:54
ubot4Launchpad bug 550836 in gnome-control-center (Ubuntu) "[LUCID] gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/55083603:54
yofelbut here even the title was changed so I guess the retracer gave up from the beginning03:54
yofelleftyfb: yes, as the retracer never run on the other bugs, so it didn't take them into account when searching for dups03:55
leftyfbok, so the retracer was broken03:56
yofelleftyfb: it was not, the reporters broke the bugs03:56
yofelthe retracer has strict rules how a bug has to look like, if you change that it won't run03:57
leftyfband what about all the bugs i've reported over the years that all get marked duplicates of bugs filed days or in some cases, weeks after mine? Up until recently I was only filing a bug and not making any changes to it, waiting for something to happen with them... only to find out weeks later that it's marked a duplicate of a bug that's been getting a ton of activity03:58
yofelleftyfb: are we talking about bug reports or crash reports there? auto-duplicating works only for crashes03:59
leftyfbboth04:00
leftyfbprobably mostly manual bug reports04:00
leftyfbbut some were crash reports04:00
yofelwell, as we said sometimes the retracer was broken, and for manual reports it's not easy to always identify if a bug was already reported04:01
yofeland sometimes reporters just don't take the time to look04:01
leftyfbso it's a lottery04:01
yofelsometimes it is, it's our job to make sure it isn't, but with ~41k unconfirmed bugs we just aren't fast enough with what staff we have04:04
yofelwe should educate reporters somehow though to not mark crash reports public :/04:05
yofel(before the retracer finished)04:05
leftyfbyeah, none of this is explained04:05
kermiachey yofel :) I shouldn't have added [LUCID] to the title for bug 550836? I thought the retracer only used the uploaded files & didn't care what the title of the bug report is04:27
ubot4Launchpad bug 550836 in gnome-control-center (Ubuntu) "[LUCID] gnome-appearance-properties crashed with SIGSEGV in g_cclosure_marshal_VOID__VOID() (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/55083604:27
Damascenehis bug has a patch attached to it that has been forwarded upstream and requires their input or incorporation,04:44
Damascenesorry04:45
bbordwellA bug report requesting an out of date package in the repositories to be updated should get the tag "need-packaging" correct?06:06
micahgbbordwell: no06:07
bbordwellmicahg, oops, thanks06:07
micahgbbordwell: bug #?06:07
bbordwellbug 53890006:07
ubot4Launchpad bug 538900 in gtk-gnutella (Ubuntu) "[lucid] gtk-gnutella needs updated (affects: 1) (heat: 8)" [Undecided,Confirmed] https://launchpad.net/bugs/53890006:07
micahgbbordwell: .8 is in unstable06:08
bbordwellmicahg, I installed it from source and in the top right corner it says 96.8 stable06:09
bbordwellThough I could be wrong06:10
bbordwellit i mean06:10
bbordwellalso, according to wikipedia a new stable is released every year, it has been one year06:10
bbordwellVersion 0.96.8 is a stable release, containing critical bug fixes for the previous release 0.96.706:10
micahgbbordwell: it should've been updated in debian earlier06:10
micahgbbordwell: 0.96.8 is in unstable06:11
bbordwellah, debian unstable you mean?06:11
micahgyes06:11
bbordwellokay, sorry i thought you meant it was an unstable release of gtk-gnutella.06:12
micahgbbordwell: I changed it to an FFe sync request06:18
bbordwellmicahg, Thank you :) no big deal to me but it does seem strange to get a warning about ancient software on a beta...06:20
micahgbbordwell: what beta?06:20
bbordwelllucid06:20
micahgbbordwell: it's not lucid, it's the gnutella dsoftware06:20
micahgbbordwell: for those types of bugs, good to check debian06:26
bbordwellmicahg, Thank you, I am new to bugsquad and so far I have only gotten familiar with upstream bugs at GNOME06:27
balateam: what is the package for grub loading error08:58
bbordwellbala, I was looking at that bug and I was not sure what to do with it. The fact that it did not work after a fresh install suggest a ubiquity bug09:01
bbordwelleither that or grub09:02
bbordwellcan i get the bug #?09:02
balabbordwell: GRUB loading.09:04
balaerror: no such partition09:04
balagrub rescue>09:04
bbordwellbala, just file it against ubiquity, Then someone that knows more about ubiquity will see and and if they disagree they will reassign it to grub.09:07
balabbordwell: oh k fine, so the bug now is in ubiquity09:08
Fria_SVK is useless in ubuntu, it have at least 2 bugs stoping it from working at all09:08
bbordwellbala, can you give me a link to that bug? I want to ask the original bug reporter a questoin09:09
bbordwellquestion*09:09
balabbordwell: oh s09:10
balabbordwell: https://bugs.launchpad.net/ubuntu/+source/ubiquity/+bug/55301609:12
ubot4Launchpad bug 553016 in ubiquity (Ubuntu) "GRUB loading error (affects: 1) (heat: 8)" [Undecided,New]09:12
Fria_It seems that SVK application is totally useless on Karmic. Can someone set it's priority to high? its a summary of 3 bugs - https://bugs.launchpad.net/ubuntu/+source/svk/+bug/55310909:17
ubot4Launchpad bug 553109 in svk (Ubuntu) "SVK is useless in Karmic - at least 3 bugs (affects: 1)" [Undecided,New]09:17
Damascenehttps://bugs.launchpad.net/ubuntu/+source/vte/+bug/263822 what do you think of yaron suggestion?09:41
ubot4Launchpad bug 263822 in vte (Ubuntu) (and 1 other project) "RTL (right to left) support in terminal (BiDi) (affects: 12) (dups: 4) (heat: 114)" [Low,Triaged]09:41
Damascenehe want to remove the dups from his bug because it might get fixed alone09:42
bbordwell I feel that this bug is ready to be marked as triaged with an importance of low, could a member of BC please do so? https://bugs.launchpad.net/ubuntu/+source/evince/+bug/54722509:49
ubot4Launchpad bug 547225 in evince (Ubuntu) (and 1 other project) "Evince fails to properly display this "type" of pdf (affects: 2) (heat: 12)" [Undecided,Confirmed]09:49
jibelDamascene, hey, I've seen you talked to yaron about the bidi issue. It's a long standing discussion.10:19
jibelDamascene, there a 2 different issues there.10:20
jibelDamascene,  firstly, the VTE not supporting rtl language. Upstream is not intended to fix it.10:21
jibelSince it won't be fixed upstream, the hebrew translation team decided to remove the hebrew translations from the CLI (e.g) dpkg10:21
jibelThat's the second issue.10:22
jibelDamascene, they did it in debian and are doing the same in Ubuntu.10:23
jibelDamascene,  so, following their point of view, the dpkg bug 251705 must be processed separately and is not a dup of bug 26382210:25
ubot4Launchpad bug 251705 in synaptic (Ubuntu) (and 2 other projects) "dpkg uses wrong encoding for Hebrew (dup-of: 263822)" [Medium,Won't fix] https://launchpad.net/bugs/25170510:25
ubot4Launchpad bug 263822 in vte (Ubuntu) (and 1 other project) "RTL (right to left) support in terminal (BiDi) (affects: 12) (dups: 4) (heat: 114)" [Low,Triaged] https://launchpad.net/bugs/26382210:25
Damascenejibel, I've different thinking I guess10:30
Damascenewe can promote another terminal to be used for the rtl locales10:30
Damascenemlterm for example works fine10:32
jibelDamascene, I must admit that I don't really understand their position. Removing translations is not a way to fix a translation problem.10:32
Damascenebut it's better than no fix :)10:33
jibelindeed10:33
Damascenewhat do you thing of using mlterm instead?10:34
jibelA way to promote it could be to set it as a recommend of any RTL language-support- package and  ask to use it as the default terminal during installation ?10:42
jibelthat won't fix the embedded terminal problem.10:42
Damascenewhy?10:43
BUGabundo_vacatimorning10:44
jibelthe embedded terminal is a VTE component part of the gnome environment.10:45
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duanedesignI have seen a link given to bug reporters educating them on how to manage the 'Status' of there bug. Does this sound familiar to anyone?10:46
jibelDamascene, but I think the real problem is that there is no coordinated effort to find a proper solution.10:54
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Damascenethere should be, could you remove yaron bug duplicate state.10:56
Damascenethen we will find a way out10:57
kermiacduanedesign: is https://wiki.ubuntu.com/Bugs/Status what you're referring to?10:58
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jibelDamascene, I see 2 actions to be taken:11:06
duanedesignkermiac_: perfect!11:06
jibelDamascene, 1. propose mlterm as default term for rtl languages11:06
jibelDamascene, 2. blacklist RTL languages in the VTE11:07
Damascenehow to achive that?11:07
Damasceneopen new bug for each?11:07
jibelDamascene, that would fix most of the issues I guess.11:07
Damascenejibel, should I open new bug for that?11:09
jibelDamascene, It would be best to send an email to get feedback from community first. I don't know which ML is better.11:10
Damasceneok thanks11:12
jibelDamascene, you could ask to dpm.11:12
Damascenesorry but what is ,ML and dpm11:12
jibelsorry. ML: mailing list, and dpm is david planella the Ubuntu Translations Coordinator11:14
jibelDamascene, you can find him on ubuntu-translators11:15
Damascenenp, thanks11:15
jibelDamascene, thanks to you. It would be a great achievement to have proper defaults for bidi users.11:16
DamasceneI hope to reach that point11:17
genux_I have joined the bugsqaud team.. but was wondering how do I go about starting to help out.. I am a kubuntu Lucid user.11:35
genux_I suppose what I was wondering how do you get a mentor as such.11:35
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bencrisford!info ubuntu-edu-preschool15:26
ubot4bencrisford: ubuntu-edu-preschool (source: edubuntu-meta): Preschool Educational Application Bundle. In component main, is optional. Version 1.72 (karmic), package size 18 kB, installed size 48 kB15:26
balaTeam: what is the package for bug  appear by keyboard, mouse ex: keyboard layout16:08
leftyfbgnome-keyboard-properties16:10
leftyfbyou can find out by opening the application and looking in your running processes list16:10
balaleftyfb: ya i got it thank you...16:12
dgtombsseb128: if you're here i'm David Tombs from bug 481197. i can reproduce the problem right now16:54
ubot4Launchpad bug 481197 in nautilus (Ubuntu) "unable to mount location - failed to retrieve share list from server (affects: 2) (heat: 12)" [Low,Confirmed] https://launchpad.net/bugs/48119716:54
deuxpiI am not able to reassign a bug to "ubuntu-mono"...16:56
seb128dgtombs, hey16:58
dgtombshi16:58
seb128dgtombs, no, I think the break on such change is known16:58
seb128no need of extra details16:58
dgtombsok cool.16:59
seb128running gvfsd-smb doesn't handle settings change dynamically16:59
dgtombshmm but i could reproduce it right after login17:00
dgtombsnothing changed while gvfs-smb-browse was running17:00
seb128dunno then17:00
seb128sorry I'm busy on beta2 issues today17:00
seb128that one seems rather low importance17:00
dgtombsyeah no prob. just offering :)17:00
seb128comment on launchpad we will comment if we have questions17:01
seb128thanks17:01
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yofelhm, is bug 553400 a bug? and  if yes where would that go to? I had that once, but then just booted usually and used sysrq+i to get to a shell18:25
ubot4Launchpad bug 553400 in ubuntu "No keyboard with init=/bin/bash (affects: 1)" [Undecided,New] https://launchpad.net/bugs/55340018:25
greg-gyofel: judging by the reporter's LP/Wiki page, I'm giong to say he knows what he is saying. That sounds like a kernel issue (I think), but I would ask in #ubuntu-kernel first18:28
yofelok, thanks18:29
greg-gyofel: np18:32
marmutaHi, is there any documentation on private bug reports somewhere?18:39
marmutaI keep getting notified about duplicates of private bug #526791 but am unable to look into it.18:39
ubot4marmuta: Bug 526791 on http://launchpad.net/bugs/526791 is private18:39
yofelmarmuta: I'm looking at it18:40
marmutaThanks18:40
yofelalso private bugs are only accessible by the reporter, directly subscribed person and bug control members (and package maintainers I think)18:41
yofel*persons18:41
marmutaI see, good to know. Is this in the wiki too somewhere? I haven't found it.18:42
greg-gjust marked it public, I didn't see any personally identifiable information in any of the attachments18:43
greg-germ, I mean sensitive info18:43
marmutaGreat, thank you :)18:44
yofelwhy am I even trying... *sigh*18:44
greg-gyofel: ?18:44
yofelgreg-g: we just did the exact same thing twice18:44
greg-gwe can confirm each other, in case one of us missed something18:44
greg-gI'm actually a little nervous when I do it for someone else's bug report when I'm not double checked18:44
greg-gI do it for my own easily/quickly because I know what to look for :)18:45
yofelheh, me too18:45
yofelok, didn't find anything either18:45
greg-gso, thanks for double checking my work, yofel18:45
greg-gawesome18:45
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JoshuaLI have a problem with lucid, sleep mode does not work. how can i make a proper bug report for this?19:55
micahgwhich package has the restart notifier in it?19:57
micahghggdh: do you know which package the restart notifier is in?20:09
qensemicahg: update-notifier20:22
qensetoo late20:22
vishqense: tagging patch isnt sufficient.. you need to subscribe the review team as well21:01
vish"patch"*21:01
bencrisfordpedro_: i saw your email, thanks for the reply :)21:07
pedro_bencrisford, awesome! next time we might want to create a bug day page just like the ones we do for the others bug days so we can keep track of what's going on while doing the triage ;-)21:11
pedro_bencrisford, if you want to organize something like that just let me know and i'll be glad to help you out ;-)21:11
bencrisfordpedro_: i was meaning to look into arranging things like that..  this is my first bug day, so im kind of new to everything21:11
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BUG_vacationsevening21:36
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bencrisfordBUG_vacations: hey21:43
BUG_vacationshey hey bencrisford21:44
bencrisfordhows the vacation?21:44
qensevish: ah, I didn't know that. Thanks!21:45
BUG_vacationsnicccceeee21:46
BUG_vacationsspending money :\21:46
bencrisfordBUG_vacations: :)21:51
* bencrisford just lent his 4 year old 2nd cousin his linux format magazine :P21:51
BUG_vacationsahah21:52
cyphermoxI seem to have an issue with the initrd (missing driver or something) when trying to pxe boot a system. what package would that fall into?22:13
yofelcyphermox: you could ask in #ubuntu-kernel, I think the kernel package (linux) could be responsible here but I'm not sure22:26
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geniiI'd wonder if his pxe booting issue is actually a bug or just some misconfiguration23:03

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