[06:45] <jho4evah> honk
[09:16] <alxgomz> for some reason I removed my pc from machine that can connect to my ubuntuone account, how can i add it again?
[09:33] <duanedesign> alxgomz: hello
[09:50] <duanedesign> alxgomz: you should be prompted to add your machine when you open ubuntu one. If not you probably need to delete your U1 Token from your keyring.
[09:52] <duanedesign> alxgomz: Open Applications->Accessories->Passwords and Encryption Keys, go to the Passwords and delete the Ubuntu One Token
[09:53] <duanedesign> alxgomz: then the next time you open U1 you should be prompted to add your machine.
[10:54] <solexious> Just followed this faq, but ubuntu one doesn't seem to be syncing down from the ubuntu one servers and the local ubuntu one folder on my net book is still empty... any ideas? https://answers.launchpad.net/ubuntuone-client/+faq/778
[10:58] <duanedesign> solexious: are you running Karmic? what version do you have installed 'dpkg -l ubuntuone-client'
[11:00] <solexious> just as you replied things started showing up, I guess I was just impatient! Took 15 mins though
[11:03] <duanedesign> solexious: yes the U1 team is working hard to speed up the whole process :)
[11:29] <solexious> Is there a way to force a sync?
[11:30] <BlackZ> solexious: why should it be "forced" ?
[11:32] <solexious> well one of my connected computers doesn't seem to be syncing on its own
[11:33] <BlackZ> solexious: try to disconnect and connect it
[11:34] <solexious> BlackZ: tried that one
[12:20] <BlackZ> is supposed the order of the button of not aligned ? bug #549167 thanks.
[12:34] <PaulGit> vds: ping
[13:21] <duanedesign> BlackZ: I think it is intentional.
[13:22] <BlackZ> duanedesign: why can't be it aligned ?
[13:24] <duanedesign> BlackZ: you can probably get more meaningful answers when the Ubuntu One developers are here. They are here Mon-Fri 13:00-21:00 GMT
[13:25] <BlackZ> duanedesign: sure, thanks
[13:25] <duanedesign> BlackZ: I read your report and think you make some good points.
[13:26] <BlackZ> duanedesign: thanks :)
[13:27] <BlackZ> I have just confirmed & provided a patch for it
[13:28] <duanedesign> solexious: files still not syncing? Are these files you uploaded through the webUI?
[13:42] <bennie> hi guys i'm having an issue with an album purchase, i have bough an album and one the music store it has been saying "Transferring to your Ubuntu One storage"
[13:42] <bennie> for over a day now
[13:43] <bennie> the music does appear on the we interface of the ubuntuone site. But doesn't sync to my computer so doesn't appear in rhythembox
[13:44] <bennie> i've reopened bug #544526 as it seems to be the same problem
[13:45] <duanedesign> hello bennie. let me look at the report, and also see if there are any current 'known issues'
[13:45] <bennie> cheers
[13:49] <duanedesign> bennie: could you please run the following command:   u1sdtool -s
[13:49] <bennie> State: QUEUE_MANAGER
[13:49] <bennie>     connection: With User With Network
[13:49] <bennie>     description: processing queues
[13:49] <bennie>     is_connected: True
[13:49] <bennie>     is_error: False
[13:49] <bennie>     is_online: True
[13:49] <bennie>     queues: IDLE
[13:50] <duanedesign> thank you
[13:50] <bennie> :)
[14:06] <duanedesign> bennie: can you pastebin your syncdaemon log at http://paste.ubuntu.com?  ~/.cache/ubuntuone/log/syncdaemon.log
[14:07] <bennie> ill give it a go
[14:10] <bennie> right its a quite big file, so its taking a bit (and killing chrome a little).
[14:11] <bennie> here we go http://paste.ubuntu.com/408601/
[14:11] <duanedesign> bennie: also look in the folder: ~/.ubuntuone/Purchased from Ubuntu One
[14:11] <duanedesign> and see if you see your music there
[14:12] <bennie> nope, nothing has synced there
[14:12] <bennie> not even the parent folders
[14:12] <bennie> just empty
[14:14] <bennie> oh and my system is fully up to date as of this morning
[14:14] <duanedesign> bennie: ok, could you please reconnect syncdaemon with:    u1sdtool -d; u1sdtool -c
[14:14] <bennie> done
[14:16] <duanedesign> ok
[14:17] <duanedesign> try this commmand again and see if   queues: IDLE
[14:17] <duanedesign> has changed:   u1sdtool -s
[14:17] <bennie> State: SERVER_RESCAN
[14:17] <bennie>     connection: With User With Network
[14:17] <bennie>     description: doing server rescan
[14:17] <bennie>     is_connected: True
[14:17] <bennie>     is_error: False
[14:17] <bennie>     is_online: False
[14:17] <bennie>     queues: WORKING_ON_METADATA
[14:18] <duanedesign> ok thats better.
[14:18] <jdobrien> bennie, do the files show up in on the web interface?
[14:19] <duanedesign> bennie: it looks like it restarted ok and should start downloading content in a while. I'd say to give it 5 minutes for complete rescan
[14:19] <bennie> they apeared pretty quickly on the web interface. although rhythembox says its still syncing
[14:19] <jdobrien> bennie, ok great. There are some issues which we're fixing in the rhythmbox interface
[14:19] <bennie> ahh ok cool
[14:20] <jdobrien> bennie, if you start your syncdaemon as duanedesign indicated, you should eventually get the files locally
[14:20] <bennie> i have restarted a couple dozen times since this error orignally appeared
[14:20] <bennie> ill keep an eye and let you guys know
[14:21] <jdobrien> bennie, ahh ok. try this little trick that worked for me :) create an empty file in  ~/.ubuntuone/Purchased from Ubuntu One
[14:21] <jdobrien> bennie, it will trick the syndaemon into thinking the folder changed and needs to be updated
[14:21] <bennie> ahh ok
[14:21] <bennie> done
[14:21] <jdobrien> bennie, give it a few minutes. I have to step out for a while, but let me know if that works
[14:22] <bennie> although it has a strange sync ion on the right of the file icon, two cyling arows with a exclimation mark
[14:22] <jdobrien> bennie, oh...you're on karmic?
[14:22] <bennie> nope lucid
[14:22] <bennie> right its turned to a tick
[14:22] <jdobrien> bennie, ok
[14:23] <jdobrien> bennie, if you're running a server rescan as u1sdtool indicates, that has to finish before anything will happen
[14:23] <bennie> thats fine, thanks for the help :-)
[14:23] <jdobrien> ttyl
[14:25] <bennie> right u1sdtool -s now gives
[14:25] <bennie> State: QUEUE_MANAGER
[14:25] <bennie>     connection: With User With Network
[14:25] <bennie>     description: processing queues
[14:25] <bennie>     is_connected: True
[14:25] <bennie>     is_error: False
[14:25] <bennie>     is_online: True
[14:25] <bennie>     queues: IDLE
[14:25] <bennie> and the purhesed folder is still empty is still empty
[14:27] <duanedesign> bennie: ok
[14:28] <bennie> oh dear
[14:28] <bennie> i just rechecked the web interface and the songs no longer apear
[14:28] <bennie> just the new file i created as suggested by jdobrien
[14:29] <duanedesign> check the folder ~/.ubuntuone/Purchased from Ubuntu One
[14:30] <bennie> empty other than the file i created
[14:42] <duanedesign> Can you try, if you haven't already, going to the front of the music store (with the "house" icon) and then going back to My Downloads to see if that helps?
[14:43] <duanedesign> bennie: there were some cases that helped.
[14:44] <bennie> i've done that a couple dozen times already (even after shutting down rhytembox and the computer), i seems stuck
[14:45] <bennie> it seems stuck*
[14:45] <bennie> by the way i do have more than one machine synced to this account
[14:49] <duanedesign> i dont know why it is going back to queues: IDLE
[14:50] <duanedesign> if you have a large Ubuntu One folder it can take a bit for songs to download.
[14:51] <duanedesign> but it shouldnt go IDLE in that process
[14:51] <bennie> seeing as it has wiped the music from my account now. Maybe it has finished syncing
[14:51] <bennie> everythign else seems to have synced ok
[14:51] <bennie> like my normal files
[14:52] <bennie> but the music has gone totally now. (lukcly i manually downloaded them when i noticed a problem)
[14:52] <duanedesign> ugh, thats not good
[14:53] <duanedesign> good you saved them
[14:53] <duanedesign> not good they were removed
[14:53] <duanedesign> :)
[14:57] <bennie> worse part is this was the first time i've ever paid for a download.  Still i bought it with the intention of beta testing so it all ok.
[15:13] <duanedesign> bennie: if you have time could you pastebin your  ~/.cache/ubuntuone/log/syncdaemon.log  again.
[15:13] <bennie> oh i just thought of one additional thing that make my setup a little unusual, i have a seperate home partition which i use to dual boot with karmic  (just incase of breakage)
[15:13] <bennie> will do
[15:16] <bennie> here we go http://paste.ubuntu.com/408617/
[15:19] <duanedesign> bennie: thank you
[15:21] <bennie> btw the file i created in the purchased folder was called new
[15:23] <duanedesign> ahhh
[15:23] <duanedesign> bennie: i was about to say something about that
[15:23] <bennie> :-)
[15:24] <duanedesign> is there anything in the syncdaemon.exceptions.log?
[15:25] <bennie> i think this is what you want:
[15:25] <bennie> 2010-04-03 14:24:01,463 - dbus.connection - ERROR - Exception in handler for D-Bus signal:
[15:25] <bennie> Traceback (most recent call last):
[15:25] <bennie>   File "/usr/lib/pymodules/python2.6/dbus/connection.py", line 214, in maybe_handle_message
[15:25] <bennie>     self._handler(*args, **kwargs)
[15:25] <bennie>   File "/usr/bin/ubuntuone-preferences", line 1067, in got_newcredentials
[15:25] <bennie>     self.present()
[15:25] <bennie>   File "/usr/bin/ubuntuone-preferences", line 1062, in present
[15:25] <bennie>     if self.dialog.visible:
[15:25] <bennie> AttributeError: 'UbuntuOneDialog' object has no attribute 'visible'
[15:25] <bennie> 2010-04-03 14:36:16,477 - ubuntuone-preferences - ERROR - org.freedesktop.DBus.Python.AttributeError: Traceback (most recent call last):
[15:25] <bennie>   File "/usr/lib/pymodules/python2.6/dbus/service.py", line 702, in _message_cb
[15:25] <bennie>     retval = candidate_method(self, *args, **keywords)
[15:25] <bennie>   File "/usr/bin/ubuntuone-preferences", line 1062, in present
[15:25] <bennie>     if self.dialog.visible:
[15:25] <bennie> AttributeError: 'UbuntuOneDialog' object has no attribute 'visible'
[15:26] <bennie> that wasn't there yesterday btw, it was empty
[15:28] <duanedesign> bennie: looking at the loga that looks like about the time you purchased the songs
[15:28] <duanedesign> s/loga/logs
[15:29] <duanedesign> or at least the time U1 saw the songs were purchased. ;)
[15:29] <bennie> i bought them yesterday around miday i think (uk time)
[15:29] <bennie> so thats a big delay
[15:31] <bennie> id bet they occoured at the same time i ran u1sdtool -d; u1sdtool -c
[15:35] <duanedesign> bennie: well i should say that is the first time they were seen today.
[15:36] <bennie> *nods*
[15:40] <jdobrien> bennie, by totally gone now, do you mean it's not on https://one.ubuntu.com/files/#path=/User%20Defined%20Folders/Purchased%20from%20Ubuntu%20One
[15:41] <bennie> yep exactly
[15:42] <bennie> no where to be found, and i don't think i can redownload them to the system as rhythembox is stick on the transfering screen.
[15:42] <bennie> stuck*
[15:45] <jdobrien> bennie, that is very strange.
[15:46] <bennie> meh, well im concerned that this may be due to the seperate home partition, which was being used under karmic
[15:47] <bennie> could it be it has some outdated configuration files still?
[15:47] <jdobrien> bennie, need to find out why you can't see them on the web anymore
[15:47] <jdobrien> bennie, unless you deleted the Purchased from Ubuntu One folder locally
[15:47] <bennie> and yet it is still syncing in rhythembox
[15:48] <bennie> no i dont think i did, its never once apeared on my computer
[15:48] <jdobrien> bennie, that is probably just a flaw in the API. (it's VERY beta code)
[15:48] <bennie> its cool, dont worry
[15:48] <jdobrien> I got my pixies album!
[15:49] <bennie> it got wiped when i put an empty file in like you sugested. i think it must have synced incorrectly
[15:49] <bennie> still very odd
[15:50] <duanedesign> jdobrien: Surfer Rosa is a great album
[15:50] <bennie> are you suggesting the ubuntuone thinks the pixies are better then The Prodigy. now that is a bug
[15:50] <jdobrien> bennie, yeah that's got to be an issue. could you add that information to the bug you reported?
[15:51] <jdobrien> bennie, The prodigy should download faster
[15:51] <bennie> sorry which data would you like appended
[15:52] <jdobrien> bennie, that your files were on the files interface then disappeared
[15:52] <bennie> kk
[15:54] <duanedesign> jdobrien: Surfer Rosa is a great albumbeyou arre xir on Launchpad?
[15:54] <duanedesign> oops
[15:55] <bennie> yep
[15:55] <duanedesign> bennie: you are xi......lol
[15:56] <bennie> yes i had issues in the past with that name on irc, so i just kept it to something else out of habit
[15:56] <duanedesign> bennie: ok i will go ahead and attach the last log file i received to the report
[15:56] <bennie> kk
[15:57] <duanedesign> bennie: is it bug 544526
[15:57] <bennie> yep
[15:57] <bennie> i used that bug because i thought it was the same rhytembox issue (which it is sort of)
[16:18] <bennie> so is there any more information i can offer to help you guys or should i just keep an eye on it and let you know if anything changes?