| Rubin | honk | 01:42 |
|---|---|---|
| Rubin | i bought some music, but the files arent showing up in my ubuntu one folder. how do you go about troubleshooting this thing? | 01:42 |
| kklimonda | beuno: I don't have two way sync on my android phone - I get contacts from u1 downloaded to my phone but not the other way. | 01:46 |
| duanedesign | Rubin: but you are seeing them online | 01:57 |
| kermiac | hey duanedesign :) do you know if there's a workaround for bug 530541? desktopcouch is crash on me today :( | 01:58 |
| ubottu | Launchpad bug 530541 in desktopcouch "desktopcouch-service crashed with RuntimeError in run_couchdb()" [High,Triaged] https://launchpad.net/bugs/530541 | 01:58 |
| Rubin | duanedesign, yes | 02:00 |
| duanedesign | Rubin: coiuld you run on the command line: u1sdtool -s | 02:00 |
| Rubin | says processing queues | 02:01 |
| Rubin | but its getting on an hour later now | 02:01 |
| Rubin | is connected is true, error is false, online is true. seems to be working other than that it isnt actually doing anything | 02:01 |
| duanedesign | kermiac: mine was crashing on start up because of a large /etc/hosts. Really anything that could slow down start up could do it | 02:02 |
| duanedesign | Rubin: check in the folder ~/.local/share/ubuntuone/Purchased from Ubuntu One | 02:02 |
| duanedesign | see if you see the folders yet | 02:02 |
| Rubin | duanedesign, yes. its empty | 02:02 |
| duanedesign | ok | 02:02 |
| duanedesign | :) | 02:02 |
| duanedesign | you already been there | 02:03 |
| kermiac | duanedesign: yeah, I've got a default /etc/hosts. I'll have to look into what could be slowing down startup. Thanks :) | 02:03 |
| Rubin | only just a second before you said ;) | 02:03 |
| * Rubin was looking at --list-folders | 02:03 | |
| duanedesign | Rubin: what is the queus: line say | 02:04 |
| kklimonda | honk, I can't log in - getting ubuntuone.SyncDaemon.ActionQueue - ERROR - StorageRequestError during OAuth: TRY_AGAIN | 02:05 |
| duanedesign | right under is_online for u1sdtool -s | 02:05 |
| Rubin | queues: WORKING_ON_METADATA | 02:05 |
| duanedesign | Rubin: thats good | 02:05 |
| Rubin | it is? | 02:05 |
| duanedesign | Rubin: well good its working on something, bad its so slow | 02:05 |
| Rubin | i attempted a --refresh=<path to my ubuntu one> | 02:05 |
| Rubin | wonder if that did anything | 02:05 |
| duanedesign | Rubin: no i think it is just slow today | 02:06 |
| Rubin | man. | 02:06 |
| duanedesign | Rubin: there was someone in here this morning with similar. | 02:06 |
| Rubin | alright. thanks for the tips anyway | 02:06 |
| duanedesign | Rubin: if it goes to queues: IDLE | 02:06 |
| duanedesign | before you get your tunes.... | 02:06 |
| duanedesign | kklimonda: storageRequestError? | 02:07 |
| duanedesign | hmmm | 02:07 |
| duanedesign | kklimonda: is that error showing up in the UbuntuOne preferences window | 02:08 |
| duanedesign | or did you pull that from the syncdaemon.log | 02:08 |
| kklimonda | duanedesign: it's from syncdaemon-exceptions.log.`current date` | 02:08 |
| duanedesign | kklimonda: looks like rye might of had something similar bug 522604 | 02:13 |
| ubottu | Launchpad bug 522604 in ubuntuone-client "Client does not handle TRY_AGAIN response from server" [Undecided,New] https://launchpad.net/bugs/522604 | 02:13 |
| duanedesign | kklimonda: it seems that this was caused by some temporary server issues and the client isn't able to handle a TRY_AGAIN request from the server. | 02:14 |
| kklimonda | hmm, ok - i'll try tomorrow then. thanks | 02:15 |
| kermiac | duanedesign: I got past the desktop couch crash by removing a few non essential things from my startup, but now I'm getting hit by bug 522604. I need to talk to rye when he's online & see how he got around it :( | 02:51 |
| ubottu | Launchpad bug 522604 in ubuntuone-client "Client does not handle TRY_AGAIN response from server" [Undecided,New] https://launchpad.net/bugs/522604 | 02:51 |
| duanedesign | kermiac: ok | 02:56 |
| duanedesign | kermiac: kklimonda was just being affected by that | 02:56 |
| duanedesign | kermiac: it means something is up with the server | 02:57 |
| duanedesign | its still a bug | 02:57 |
| duanedesign | it seems that this was caused by some temporary server issues and the client isn't able to handle a TRY_AGAIN request from the server. | 02:57 |
| duanedesign | so you might affects me the bug | 02:57 |
| duanedesign | kermiac: but definetly worth bringing up to rye as that bug report is a few months old. They deal with a lot so its worth reminding him that it is still an issue | 03:02 |
| duanedesign | i am testing mine now | 03:02 |
| kermiac | ok, i just "affects me" to that bug report. I'll try to replicate when I get home - still at work atm | 03:11 |
| === kermiac is now known as kermiac_ | ||
| === kermiac_ is now known as kermiac | ||
| Leviathan_ | Hello | 06:30 |
| Leviathan_ | i have instled lynx, but the ubuntu one client dont want to work | 06:31 |
| Leviathan_ | the folder is not refreshing | 06:31 |
| Leviathan_ | honk | 06:31 |
| Leviathan_ | the ubuntu one preferences window always shows the disconnected status | 06:36 |
| Leviathan_ | first trying to synchronise, after discnnect, and my folder is still empty :S | 06:37 |
| Leviathan_ | study... | 06:40 |
| Leviathan_ | if you have and idea, pls write, when i come back, i reply immediatelly :) thnx | 06:41 |
| === kermiac is now known as kermiac_ | ||
| === kermiac_ is now known as kermiac | ||
| === kermiac_ is now known as kermiac | ||
| Gwaihir | hi, I have a translation-dev kind of question: what is the purpose of this string: | 09:00 |
| Gwaihir | picker->priv->total_label = gtk_label_new (ngettext ("0 contact", "0 contacts", 0)); | 09:00 |
| Gwaihir | from a translator POV, it doesn't make much sense... | 09:00 |
| tritium | Is something wrong with the ubuntu one servers right now? I keep getting disconnected. | 09:06 |
| rye | tritium, confirming, checking with devs | 09:12 |
| tritium | Thanks, rye. | 09:12 |
| kermiac | hey rye :) I got hit by bug 522604 on a lucid install at work today that you reported a while ago. kklimonda also reported this issue today | 09:16 |
| ubottu | Launchpad bug 522604 in ubuntuone-client "Client does not handle TRY_AGAIN response from server" [Undecided,New] https://launchpad.net/bugs/522604 | 09:16 |
| rye | kermiac, well, TRY_AGAIN issue is present, but the bad part is that even if manually reconnected, my syncdaemon does not connect properly | 09:17 |
| kermiac | rye: yup, mine does the AUTH_DANCE thing, performs a rescan & then disconnects :( | 09:20 |
| kermiac | did you find a workaround? | 09:20 |
| kermiac | rye: I tried a LOT of different things today but couldn't seem to fix it. To start with I was getting bug 530541, but I fixed that issue, then TRY_AGAIN started appearing | 09:23 |
| ubottu | Launchpad bug 530541 in desktopcouch "desktopcouch-service crashed with RuntimeError in run_couchdb()" [High,Triaged] https://launchpad.net/bugs/530541 | 09:23 |
| kermiac | by fixed i mean "resolved on my pc", not truly fixed ;) | 09:24 |
| rye | kermiac, admins are pinged, I believe in case nothing is found within 10 minutes I will post update on identi.ca about the outage | 09:25 |
| kermiac | ok, thanks rye :) | 09:25 |
| kermiac | also, I've got a question about the bug workflow page - https://wiki.ubuntu.com/UbuntuOne/Bugs/WorkFlow The last step on "needs more info" bugs is "incomplete until reply or expires". Is there a reason we don't follow https://wiki.ubuntu.com/Bugs/Responses#Incomplete%20bugs%20without%20a%20response%20from%20submitter The expired bugs are still displayed in the ubuntu one bugs list | 09:30 |
| kermiac | wouldn't it be better to follow the "normal" bug control process to remove these old bugs from the list? | 09:31 |
| kermiac | atm we have 699 bugs, 173 are incomplete | 09:32 |
| kermiac | from having a quick look, the oldest incomplete bug expired 246 days ago | 09:33 |
| kermiac | if we changed to standard bug control practice by asking for more info & then invalidating if no response is received we could potentially knock of 10% - 20% of the ubuntu one bugs in 2 weeks | 09:39 |
| rye | kermiac, i believe we will need to talk about this with joshuahoover once he is available | 09:42 |
| kermiac | rye: yep, I agree this would need to be discussed with joshuahoover... I never seem to be here when he's around | 09:44 |
| rye | kermiac, i have copied your questions and will poke him if I see him | 09:44 |
| kermiac | thanks rye.... another question i wanted to ask is "Is there a reason why bugs that are marked as Fix Released or Fix Commited don't have the associated change logs or even the package version listed on the bug report? If the change logs were listed on the bug report it would make triaging a bit easier as we would know exactly what revision fixed the bug" | 09:48 |
| rye | hmm | 09:48 |
| rye | kermiac, fix committed means that the code is committed to ubuntuone repository but it is not released, therefore there is no info about when will that be actually released | 09:50 |
| rye | but for Fix Released that's strange that we do not post the changelog info... Listing the bugs in changelog will be sufficient for the service to automatically create "fixed" post... hmm | 09:51 |
| rye | for client side, the server side is a bit different... | 09:51 |
| kermiac | yes, I possibly understand why the server side change logs aren't publically available. However the client changelogs would definately help us triagers | 09:53 |
| kermiac | I haven't really thought of a good solution for the server side bugs yet :( the best idea I've had so far is to mention that it was a server side issue & was fixed by "dev's name". But this process is basically being followed already if we assume the person who marks the bug as "Fix Released" is the same person that fixed the bug. The reason I believe it is a good idea to mention "who" fixed the server side bug is so that we know who to ping if | 09:56 |
| kermiac | the issue arises again in the future | 09:56 |
| rye | kermiac, we can actually say that was fixed in the following Bzr version. the server headers contain X-Bzr info so that "Fix committed"-server-side bugs can be automatically set to Fix Released when bzr branch appears on the main server | 09:58 |
| kermiac | rye: I didn't know that. That sounds like an excellent idea & would be very helpful! :) | 09:59 |
| rye | kermiac, i will do this once I finish the thing that automatically duplicates the bugs that have common pattern for server-side OOPSes | 10:00 |
| kermiac | if that method is used for server side bugs would triagers be able to see the Bzr revision number or would we need to ping a dev? | 10:01 |
| rye | kermiac, i can't see why bzr revision number should be secret. However I believe that something needs to be changed for the revisions numbers to be seen... I will think about it, "fix committed" event should provide info to the bug report about the bzr version... | 10:03 |
| rye | kermiac, i almost know what to do, now I just need to find out how to do that. | 10:03 |
| kermiac | rye: that would be awesome! thanks for helping with this issue :) | 10:07 |
| rye | kermiac, hey, I haven't done anything yet | 10:07 |
| rye | :) | 10:08 |
| kermiac | rye: yes, I realise that. but even discussing the issue & offering to poke the right people is a great start ;) I've been thinking about these issues for a while | 10:11 |
| rye | kermiac, i just want to automate whatever can be automated, searching through Oopses manually and matching the stacktraces that takes a considerable amount of time does not look very professional. The format is known, the tools are there, so why all the manual work? | 10:13 |
| rye | and the fact that we don't have bugpatterns made me very sad | 10:13 |
| kermiac | for "open" packages, the bzr branch is often linked to the bug report for "fix commited". that would work for the client. a possible way to do fix commited for the server side would be to do something with bzr version like you mentioned earlier | 10:14 |
| kermiac | rye: i agree re bug patterns | 10:16 |
| rye | ok, posted the outage info to identi.ca, it appears to be database issue and everybody is working to find out the reason of such misbehavior | 10:24 |
| kermiac | ok, ty rye :) | 10:24 |
| rye | kermiac, thanks for pointing out the issues with bug triaging! | 10:24 |
| kermiac | np rye, I've been thinking about it for a while | 10:25 |
| rye | ok, could somebody please retry connecting with u1sdtool --connect ? | 10:46 |
| rye | tritium, could you please check whether syncdaemon is working now for you? | 10:48 |
| tritium | rye: it would appear to be working now. Thank you very much. | 10:52 |
| kermiac | rye: looks good here to :) although that's not the same pc i was having the TRY_AGAIN issue with earlier. that pc is at work so i don't have access to it for another 11hrs | 10:59 |
| PaulGit | vds: ping | 12:33 |
| vds | PaulGit: pong | 12:46 |
| PaulGit | vds: Ooops, sorry for late reply. Any progress been made? Do you need me to do any further testing yet? | 13:08 |
| vds | PaulGit: I'm sorry I've been able to solve your problem so far | 13:13 |
| vds | PaulGit: I haven't | 13:13 |
| PaulGit | vds: No problem. Is there any test scenarios you would like me to do? | 13:13 |
| vds | PaulGit: we have problems with the server not been stable enough | 13:14 |
| vds | PaulGit: hopefully by the end of this week or the beginning of the next one we'll have much better tools to analyze logs | 13:15 |
| vds | PaulGit: I'm sure that then we'll be able to solve the problem you reported | 13:15 |
| PaulGit | vds: OK, great! I will touch base with you later in the week. | 13:16 |
| vds | PaulGit: ok, thanks! | 13:16 |
| elzapp | I would love it if my compiz settings were stored on UbuntuOne (DesktopCouch) | 13:31 |
| elzapp | Every time I install a new system I spend several hours finding the right options to tweak | 13:32 |
| beuno | elzapp, you can sync that directory | 13:38 |
| duanedesign | elzapp: ping | 14:17 |
| === teknico is now known as teknico_away | ||
| === teknico_away is now known as teknico | ||
| joshuahoover | rye: so i saw the backlog of kermiac and you talking about some bug related stuff...wanted to follow up on that | 14:55 |
| joshuahoover | rye: as far as incomplete bugs go, i'm cool with following the standard ubuntu process if you are :) https://wiki.ubuntu.com/Bugs/Responses#Incomplete%20bugs%20without%20a%20response%20from%20submitter | 14:55 |
| rye | joshuahoover, yep, i believe this is a good thing | 14:55 |
| kermiac | hi joshuahoover | 14:56 |
| joshuahoover | hi kermiac! | 14:56 |
| joshuahoover | the other item is the changelog against bugs that are fix released | 14:56 |
| joshuahoover | rye, kermiac: i need to see why we don't post the changelog on desktop bugs | 14:57 |
| rye | joshuahoover, i believe because not all the bugs are mentioned in the changelog | 14:58 |
| * rye looks at the sentence... | 14:58 | |
| rye | ignore me | 14:58 |
| joshuahoover | rye: right, but they should be so i need to find out why they are not and help us remedy that :) | 14:58 |
| joshuahoover | rye, kermiac: for server side bugs we should (at the very least) be able to post what bzr revision number the bug was fixed with when we release...i'll follow up on with pfibiger on that one in particular | 14:59 |
| kermiac | I noticed most of the changelogs are on changelogs.ubuntu.com e.g. - http://changelogs.ubuntu.com/changelogs/pool/main/u/ubuntuone-client/ubuntuone-client_1.1.4-0ubuntu1/changelog | 15:00 |
| kermiac | but it seems the ubuntuone changelogs are affected by bug 523714 too. I'll try to poke someone regarding that bug again | 15:01 |
| ubottu | Launchpad bug 523714 in update-manager "[lucid] update-manager shows no changelog for various packages" [Medium,Triaged] https://launchpad.net/bugs/523714 | 15:01 |
| kermiac | i.e. the last 2 releases don't have changelogs on changelogs.ubuntu.com. I'll see if I can ask mvo to look into it if he's not too busy. He told me a while ago that it's got something to do with a script not running or not functioning correctly | 15:04 |
| duanedesign | hi kermiac! | 15:17 |
| kermiac | hi duanedesign :) | 15:19 |
| kermiac | joshuahoover: rye: re 523714 & changelogs - mvo is investigating it atm. He thinks he has tracked down the issue. It may take a couple of days for the"right people" to make the infrastructure changes | 15:35 |
| rye | hmmm | 15:35 |
| joshuahoover | kermiac: great! | 15:35 |
| kermiac | ok, I'm off to bed... it's already past 12:30 here ;) night rye, duanedesign, joshuahoover. can one of you please let me know how things go regarding the bug triage discussion from earlier? | 15:38 |
| joshuahoover | kermiac: will do, thanks! | 15:38 |
| kermiac | thanks :) | 15:38 |
| === kermiac is now known as kermiac_ | ||
| Flamekebab | Well, I pinged | 16:03 |
| Flamekebab | Is the iPhone app currently not working or are my login details/server details wrong? | 16:04 |
| Flamekebab | From what I can see it actually is a separate login to my UbuntuOne login. Is that correct? | 16:11 |
| beuno | Flamekebab, hi | 16:13 |
| beuno | yes, that is correct | 16:13 |
| beuno | although we're under heavy load | 16:14 |
| beuno | and fixing it, so unfortunately you can't generate the password right now | 16:14 |
| Flamekebab | I thought my login details weren't working due to the load | 16:14 |
| Flamekebab | But if I need to sign up separately, that's fine | 16:14 |
| beuno | the details to set up are in: https://wiki.ubuntu.com/UbuntuOne/PhoneSync/ | 16:14 |
| Flamekebab | I would say that "you" should make that a bit more obvious. I've only found a single mention of it so far. | 16:15 |
| Flamekebab | I shall try to quell my childish glee at being able to easily sync from my iPhone to UO until it starts working again | 16:16 |
| Flamekebab | Any kind of ball-park ETA? | 16:16 |
| beuno | Flamekebab, sure. Where did you find out about the new feature? maybe we can update a few places | 16:17 |
| beuno | we're trying to get it up and running by the end of the day | 16:17 |
| Flamekebab | I was in bed browsing the iPhone app store and searched for "Ubuntu". I noticed the new app and downloaded it, signed up for UbuntuOne, and then was confused as to why my login details didn't work | 16:18 |
| Flamekebab | It was confusing in the app because it asks for "username" but I'm not sure if that's supposed to be "flamekebab", "Flamekebab", or my email address | 16:19 |
| beuno | Flamekebab, ah, I see. I thought we had updated the description of the app to reflect this | 16:19 |
| beuno | we've also requested an update to the app itself to inform you | 16:19 |
| Flamekebab | Awesome | 16:19 |
| beuno | mattgriffin_, ^ | 16:19 |
| beuno | Flamekebab, thanks for the feedback | 16:19 |
| beuno | if you hang out in the channel, I can ping you when things are up again | 16:19 |
| Flamekebab | I'll be around for a bit, depends if I decide to boot back into Ubuntu to try out UO on the desktop for the first time | 16:20 |
| Flamekebab | Is it true that a Windows client is planned? | 16:20 |
| beuno | yes, some good progress was made during pycon, and more progress is planned | 16:20 |
| mattgriffin_ | beuno, Flamekebab: gotcha. | 16:21 |
| Flamekebab | One other thing - on https://wiki.ubuntu.com/UbuntuOne/PhoneSync/ it says the host is "http" but the default settings in the iPhone app are "https" | 16:22 |
| Flamekebab | a small thing, but I can see that it might matter | 16:22 |
| beuno | botboth work | 16:22 |
| Flamekebab | fair enough | 16:23 |
| beuno | we prefer https, but a lot of phones don't support it well | 16:23 |
| beuno | so we default to http | 16:23 |
| Flamekebab | is the db always going to be "card"? I was wondering why it was a user-alterable setting in the app, I considered changing it to "iPhone" before thinking I'd best try the defaults first | 16:23 |
| beuno | to be honest, I'm not super sure that matters with our existing set up | 16:26 |
| Flamekebab | I hope I'm not being irritating, I'm just trying to mention things that occurred to me when trying to use the app and from what I've read it's time consuming getting app updates approved, so I figured the more fixes one could nail in one update, the better | 16:28 |
| beuno | flnot at all, feedback is super useful | 16:28 |
| beuno | Flamekebab, that is | 16:28 |
| duanedesign | bug 556510 has been marked as a possible regresion. I dont have access to the original to confirm or negate this. | 17:01 |
| ubottu | Launchpad bug 556510 in ubuntuone-client "ubuntuone-syncdaemon crashed with AttributeError in main()" [Undecided,New] https://launchpad.net/bugs/556510 | 17:01 |
| Rubin | So its been 12 hours or so, and still not synchronized | 17:58 |
| Rubin | when i click "connect" it says synchronization in progress for a while and then disconnects | 17:58 |
| ninjai | does anybody know why i cant have ubuntu one mounted in 10.04 like i did in 9.10? I have to access it through a web browser now... | 18:02 |
| === beuno is now known as beuno-lunch | ||
| duanedesign | Rubin: what do you get from u1sdtool -s | 18:04 |
| duanedesign | ninjai: opening Ubuntu One Preferences and clicking Connect is not connecting? | 18:04 |
| ninjai | duanedesign: http://pastebin.com/dkF5ZZ7A | 18:05 |
| duanedesign | Rubin: i wonder if it still says queues: WORKING_ON_METADATA or has gone to IDLE | 18:06 |
| ninjai | I click connect and it connects | 18:07 |
| Rubin | still says working on metadata | 18:07 |
| Rubin | oh, i take that back. | 18:08 |
| Rubin | i did --stop and --start a min ago | 18:08 |
| Rubin | and it did say that a bit, but now has gone to IDLE | 18:08 |
| duanedesign | ninjai: that is a one 1 not a l "lowercase L". | 18:09 |
| ninjai | ah, ok | 18:10 |
| duanedesign | Rubin: is there anything in the ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 18:10 |
| Rubin | yes | 18:11 |
| Rubin | 1 sec i'll pastebin | 18:11 |
| Rubin | http://pastebin.com/5CS0WWNn | 18:12 |
| Rubin | some dbus error | 18:12 |
| duanedesign | kk | 18:13 |
| duanedesign | Rubin: ok i have gotten the same thing today | 18:14 |
| duanedesign | rye: i have come across some bug reports with an error that i have been getting http://pastebin.com/4EnQsdsU and now Rubin here is getting similar http://pastebin.com/5CS0WWNn | 18:16 |
| ninjai | duadendesign: u1sdtool -s | 18:20 |
| ninjai | State: QUEUE_MANAGER | 18:20 |
| ninjai | connection: With User With Network | 18:20 |
| ninjai | description: processing queues | 18:20 |
| ninjai | is_connected: True | 18:20 |
| ninjai | is_error: False | 18:20 |
| ninjai | is_online: True | 18:20 |
| ninjai | queues: WORKING_ON_BOTH | 18:20 |
| duanedesign | ninjai: is the problem files added to the Ubuntu One folder are not syncing? | 18:24 |
| Rubin | duanedesign, what does u1sdtool --wait do for you? | 18:24 |
| Rubin | mine sits for a while and then crashes | 18:24 |
| ninjai | duandesign: no, its that the folder doesn't show up in places | 18:28 |
| duanedesign | Rubin: could you try to restart with. "u1sdtool -d; u1sdtool -c" | 18:32 |
| duanedesign | Rubin: then check it with u1sdtool -s | 18:33 |
| duanedesign | and see if it ends up going IDLE | 18:33 |
| duanedesign | ninjai: which folder? | 18:34 |
| duanedesign | Rubin: also you can check if there any queue items listed when you do u1sdtool --waiting-meta or u1sdtool --waiting-content | 18:35 |
| Rubin | back to working on metadata at least for a while | 18:37 |
| Rubin | nope. idle again. | 18:37 |
| Rubin | both --waiting's printed nothing | 18:37 |
| Rubin | its like it thinks it did it | 18:39 |
| duanedesign | Rubin: are the songs in Ubuntu One in the cloud? You can test this by looking at the web interface at one.ubuntu.com/files, under User Defined Folders > Purcased from Ubuntu One | 18:39 |
| Rubin | yep. i downloaded them manually last night so i could listen to them | 18:39 |
| Rubin | so they are def there | 18:39 |
| duanedesign | Rubin: ook i thought you had told me that :) | 18:40 |
| duanedesign | Rubin: so it is a syncdaemon problem | 18:40 |
| duanedesign | Rubin: after the u1sdtoool -d, -c did it print the same error to ~/.cache/ubuntuone/log/syncdaemon-exceptions.log | 18:42 |
| Rubin | duanedesign, does not look like it did, no. | 18:43 |
| Rubin | based on the timestamp | 18:44 |
| duanedesign | Rubin: ok, what does u1sdtool --list-folders say | 18:47 |
| duanedesign | looking for something like: id=83397113-5af6-4342-9c3d-96aa32853ac5 subscribed=True path=/home/nick/.ubuntuone/Purchased from Ubuntu One | 18:48 |
| Rubin | duanedesign, yep | 18:52 |
| Rubin | duanedesign, seems happy. | 18:52 |
| duanedesign | hmm | 18:52 |
| webframp | is it possible to completly wipe out my ubuntu one config and start fresh? | 19:04 |
| webframp | on my local machine that is, gnome client | 19:04 |
| Rubin | i was wondering that too | 19:06 |
| webframp | looks like steps here might work http://ubuntuforums.org/showthread.php?t=1447107 I'm going to try it | 19:09 |
| webframp | seems like it worked, fresh start | 19:21 |
| pgraner | Anyone know why its taking 3+ hours to sync a few hundred kb ??? | 19:22 |
| === beuno-lunch is now known as beuno | ||
| Flamekebab | wb, beuno | 19:29 |
| duanedesign | Rubin: could you pastebin the contents of ~/.cache/ubuntuone/log/syncdaemon.log after trying a u1sdtool -d; u1sdtool -c | 19:30 |
| beuno | hi Flamekebab | 19:30 |
| beuno | rumor has it we found what is killing our servers | 19:30 |
| Flamekebab | Interesting | 19:30 |
| Rubin | duanedesign, it doesn't change after doing that. all the errors in there are old (likely results of other commands i tried) | 19:30 |
| beuno | so it feels like we're close, jsut not there yet | 19:30 |
| Flamekebab | no worries, thanks for the update | 19:31 |
| Flamekebab | I'll go have a shower and do even more laundry, lol | 19:31 |
| duanedesign | Rubin: not the exception.log, the regular syncdaemon.log | 19:31 |
| duanedesign | beuno: do you think that could cause an issue with someone trying to download their music they purchased? | 19:34 |
| beuno | duanedesign, not at all, no | 19:36 |
| duanedesign | beuno: ok, thank you | 19:36 |
| ninjai | duanedesign: in 9.10 it would mount for me and show up in places. now it doesn't | 19:36 |
| duanedesign | ninjai: i am not sure i understand what you mean 'mount'. Items placed in 'Ubuntu One' are not showing up in your other computers 'Ubuntu One' folders? | 19:38 |
| duanedesign | ninjai: or your 'Ubuntu One' folder is not showing up at all? | 19:39 |
| pgraner | rye: does not the u1sdtool work over ssh? I keep getting X11 dbus errors on a command line client....??? | 19:43 |
| Rubin | duanedesign, i have to run out. I'll check back tonight and post that. | 19:44 |
| rye | pgraner, it will work if you have your dbus environment properly set up | 19:44 |
| pgraner | rye: define properly? This is a stock Lucid install and I ssh'd into it (netbook) | 19:44 |
| rye | pgraner, actually, there are two reasons why headles u1 is not possible at this time - gnome-keyring and OAuth browser interaction | 19:45 |
| rye | pgraner, if you want to try running it headless you will need to run dbus session as well | 19:45 |
| rye | pgraner, e.g. dbus-launch --exit-with-session /bin/bash | 19:45 |
| rye | pgraner, this way you will have new dbus session that _is not_ connected with your desktop one, if any | 19:46 |
| pgraner | rye: there is a head on it, its a netbook, I'm just ssh'd in so I can use a full keyboard and cut n paste into pastebin etc... while trying to debug my sync takes hours problem | 19:46 |
| rye | pgraner, then you will need to use screen | 19:46 |
| rye | pgraner, open a terminal in netbook, start screen | 19:47 |
| pgraner | rye: thx | 19:47 |
| rye | pgraner, login with ssh to the netbook and reattach to existing screen session - all DBUS vars will be intact | 19:47 |
| duanedesign | Rubin: definetly I will try and figure something out | 19:48 |
| pgraner | rye: any idea on how I can figure out whats wrong and why its taking hours to sync? Some pointers to where to look first | 19:49 |
| rye | pgraner, grep MARK ~/.cache/ubuntuone/log/syncdaemon.log | tail -n 1 ? | 19:50 |
| pgraner | rye: grep MARK ~/.cache/ubuntuone/log/syncdaemon.log | tail -n 1 | 19:50 |
| pgraner | 2010-04-07 14:48:45,639 - ubuntuone.SyncDaemon.Main - NOTE - ---- MARK (state: <State: 'SERVER_RESCAN' (queues WORKING_ON_BOTH connection 'With User With Network')>; queues: metadata: 4; content: 841; hash: 0, fsm-cache: hit=84261 miss=4459) ---- | 19:50 |
| rye | pgraner, it is now rescanning the server, it has 4 metadata items to complete and then it will start uploading/downloading 841 file | 19:51 |
| rye | pgraner, however SERVER_RESCAN should not take long, it should switch to some different state | 19:51 |
| pgraner | rye: how fast should that be? I'm seeing 3+ hours to sync one file of a few 100kb | 19:51 |
| rye | pgraner, it depends on whether it has actually started syncing the files, could you please check the current status - u1sdtool -s - is it still SERVER_RESCAN? | 19:52 |
| duanedesign | rye: I have been working with [R]ubin for the last couple of days. He has the same problem NickL had last week. | 19:52 |
| pgraner | rye: pgraner@zorak:~$ u1sdtool --status | 19:53 |
| pgraner | State: SERVER_RESCAN | 19:53 |
| pgraner | connection: With User With Network | 19:53 |
| pgraner | description: doing server rescan | 19:53 |
| pgraner | is_connected: True | 19:53 |
| pgraner | is_error: False | 19:53 |
| pgraner | is_online: False | 19:53 |
| pgraner | queues: WORKING_ON_BOTH | 19:53 |
| rye | is_online: False ??? | 19:53 |
| pgraner | rye: yep the only thing I've done is power on the machine | 19:53 |
| rye | 'With User With Network' | 19:53 |
| pgraner | rye: that happens to both my boxes | 19:53 |
| rye | pgraner, could you please do syncdaemon restart - u1sdtool --quit; u1sdtool --connect now? | 19:54 |
| duanedesign | rye: music wont DL. u1sdtool -d;u1sdtool -c results in WORKING_ON_METADATA for a minute or so then straight to IDLE. with nothing in --waiting-content/metadata | 19:54 |
| rye | pgraner, and after it restarts - u1sdtool --status | 19:54 |
| rye | pgraner, I wonder why it is not online | 19:54 |
| rye | or thinks that it is not online | 19:54 |
| rye | duanedesign, does he have the music transferred to his storage in web ui? | 19:55 |
| duanedesign | rye: yes | 19:55 |
| pgraner | rye: pgraner@zorak:~$ u1sdtool --quit; u1sdtool --connect | 19:56 |
| pgraner | ubuntuone-syncdaemon stopped. | 19:56 |
| pgraner | pgraner@zorak:~$ u1sdtool --status | 19:56 |
| pgraner | State: LOCAL_RESCAN | 19:56 |
| pgraner | connection: With User With Network | 19:56 |
| pgraner | description: doing local rescan | 19:56 |
| pgraner | is_connected: False | 19:56 |
| pgraner | is_error: False | 19:56 |
| pgraner | is_online: False | 19:56 |
| pgraner | queues: WORKING_ON_CONTENT | 19:56 |
| pgraner | rye: just reran --status | 19:56 |
| pgraner | pgraner@zorak:~$ u1sdtool --status | 19:56 |
| pgraner | State: SERVER_RESCAN | 19:56 |
| pgraner | connection: With User With Network | 19:56 |
| pgraner | description: doing server rescan | 19:56 |
| pgraner | is_connected: True | 19:56 |
| pgraner | is_error: False | 19:56 |
| pgraner | is_online: False | 19:56 |
| pgraner | queues: WORKING_ON_CONTENT | 19:56 |
| duanedesign | rye: he left for a bit. But if he comes back later or tommorrow I wanted to let you know where we were. :) | 19:57 |
| rye | nessita, could you please tell what does is_online: False mean? | 19:57 |
| nessita | rye: the client has not finished the server_rescan | 19:58 |
| nessita | rye: once the user asks for connect, the syncaemon transitions to several states | 19:59 |
| nessita | the latest before being "online" is SERVER_RESCAN | 19:59 |
| rye | pgraner, ok, so if it completes server rescan then it is ok.. hmmm | 19:59 |
| duanedesign | rye: also if you get a chance take a look at this exception.log I have been getting this error last couple days, and also several new bug reports with same. Thank you | 20:06 |
| duanedesign | oops...no pastebin, lol http://pastebin.com/4EnQsdsU | 20:06 |
| rye | "AttributeError: 'UbuntuOneDialog' object has no attribute 'visible'" ? | 20:07 |
| rye | duanedesign, what's the ubuntuone-client version? | 20:07 |
| pgraner | rye: its been 15min and still in SERVER_RESCAN | 20:16 |
| rye | nessita, ^ | 20:17 |
| rye | pgraner, could you please pastebin the contents of ~/.cache/ubuntuone/log/syncdaemon.log ? | 20:17 |
| pgraner | rye: http://paste.ubuntu.com/410689/ | 20:20 |
| nessita | pgraner, rye: looking | 20:20 |
| duanedesign | rye: mine is 1.91+r473 | 20:21 |
| duanedesign | rye: looks like all the reports are: ubuntuone-client 1.1.91-0ubuntu1 | 20:21 |
| rye | duanedesign, how do you reproduce that? | 20:21 |
| nessita | anyways, the database server is a bit overwhelmed since we're doing some maintenance tasks | 20:21 |
| rye | i am in the middle of vm migration so my network is slooow (WiFi seems to be almost dead during 20Gb sending).. | 20:22 |
| nessita | pgraner: SERVER_RESCAN is already finished in that log | 20:26 |
| nessita | 2010-04-07 15:14:45,000 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_SERVER_RESCAN_DONE, args:(), kw:{} | 20:26 |
| nessita | pgraner: so it's online now | 20:27 |
| nessita | rye: ^ | 20:27 |
| rye | pgraner, what's the u1sdtool --status ? | 20:27 |
| nessita | 2010-04-07 15:14:45,009 - ubuntuone.SyncDaemon.EQ - DEBUG - push_event: SYS_STATE_CHANGED, args:(), kw:{'state': QUEUE_MANAGER (error=False connected=True online=True) Queue: WORKING_ON_BOTH Connection: With User With Network} | 20:27 |
| pgraner | rye: pgraner@zorak:~$ u1sdtool --status | 20:27 |
| pgraner | State: QUEUE_MANAGER | 20:27 |
| pgraner | connection: With User With Network | 20:27 |
| pgraner | description: processing queues | 20:27 |
| pgraner | is_connected: True | 20:27 |
| pgraner | is_error: False | 20:27 |
| pgraner | is_online: True | 20:27 |
| pgraner | queues: WORKING_ON_BOTH | 20:27 |
| nessita | pgraner: great, it's wokring | 20:28 |
| rye | that pastebinned log just loaded, awesome | 20:28 |
| pgraner | nessita: about how long should it take yesterday it took 3+ hours to move files to the cloud | 20:29 |
| duanedesign | rye: all i have to do is launch Ubuntu One from the Me Menu. (which is unsuccesfull) here is syncdaemon and exception log http://fpaste.org/kU8m/ | 20:30 |
| duanedesign | looks like I can do u1sdtool -c and it connects ok. | 20:38 |
| rye | duanedesign, is there u1-prefs.log ? | 20:54 |
| * duanedesign looking | 20:56 | |
| * bilalakhtar jj | 20:58 | |
| duanedesign | rye: http://fpaste.org/WIN4/ | 20:59 |
| franta | is karmic repo being updated? I have kubuntu 9.10 and it seem kinda outdated | 21:02 |
| Flamekebab | beuno, should I just check back tomorrow? | 21:21 |
| beuno | Flamekebab, I think it'll be tomorrow, yes | 21:22 |
| Flamekebab | Which timezone? (I'm in GMT, so it's currently 2122) | 21:22 |
| === Fk-arb is now known as Flamekebab | ||
| beuno | Flamekebab, still around? | 22:55 |
| beuno | try: https://edge.one.ubuntu.com/phones/ | 22:55 |
| Flamekebab | I'll give it a shot | 22:59 |
| Flamekebab | Seems to be working, beuno | 23:01 |
| beuno | Flamekebab, yay! let me know how the sync goes | 23:02 |
| Flamekebab | Seems to be working just fine | 23:09 |
| Flamekebab | Although if I edit contacts on UO and then sync it seems to add empty fields | 23:10 |
| Flamekebab | So I added an MSN address for my friend, she now appears on my phone as before, but with several blank address fields | 23:10 |
| beuno | Flamekebab, ah, interesting | 23:12 |
| beuno | what's your phone sync username? | 23:13 |
| Flamekebab | 86954170 | 23:13 |
| Flamekebab | It would also be nice if there was support for profile photos on contacts | 23:15 |
| Flamekebab | Although I understand if that's not possible | 23:15 |
| beuno | it is possible | 23:18 |
| beuno | we're waiting for an update on the funambol server | 23:18 |
| beuno | which should happen around june | 23:18 |
| beuno | and we will support pictures | 23:18 |
| beuno | Flamekebab, can you file a bug for the empty addresses? | 23:19 |
| Flamekebab | Gladly, although I've not really filed a bug before | 23:20 |
| Flamekebab | How and where? | 23:20 |
| beuno | https://bugs.edge.launchpad.net/ubuntuone-servers/+filebug | 23:21 |
| beuno | add in the relevant information like the username you used, and what you edited on th web ui | 23:22 |
| Flamekebab | Why do I need to include my username? | 23:24 |
| Flamekebab | https://bugs.edge.launchpad.net/ubuntuone-servers/+bug/557681 | 23:31 |
| ubottu | Launchpad bug 557681 in ubuntuone-servers "Editing contacts on web UI creates blank contact fields on iPhone after sync" [Undecided,New] | 23:31 |
| beuno | Flamekebab, the phone sync username helps us track that sync in the logs | 23:32 |
| beuno | so we can understand what parts of the code it went through | 23:32 |
| beuno | thank you :) | 23:32 |
| Flamekebab | No probs, hopefully that's enough info | 23:34 |
| beuno | Flamekebab, it is, I've assigned the bug | 23:35 |
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