/srv/irclogs.ubuntu.com/2010/04/15/#ubuntuone.txt

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PaulGitvds: Ping08:25
vdsPaulGit: pong09:11
brad[]I folks, I mistakenly signed up for services on the wrong account, and two days ago requested correction of this with no reply...09:16
PaulGitvds: I have added some new logs to bug, I have left phone and thunderbird as is just in case you want be to check anything, but it does look like U1 is adding dupe09:21
vdsPaulGit: thanks! I'll take a look, now we also have new logs and log tools ready, I don't think they are in production already but will be very soon09:22
PaulGitvds: Great! Just ping me if you need me to do anything!09:33
vdsPaulGit: yes, from the logs looks like U1 is sending you the contact two times, that's pretty strange. I'll check if the new logs will be deployed today and let you know, thanks a lot!09:39
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PaulGitvds: No problem, I'm here to help anyway I can!09:46
leighmanhey guys10:35
leighmancan anyone help me get connected?10:35
ryeleighman, hi, what is your distribution version?10:42
leighmanLucid10:46
leighmantho it didn't work in the Karmic I've upgraded from either :P10:46
ryeleighman, could you please pastebin the output of u1sdtool --status ?10:47
leighmanhttp://ubuntu.pastebin.com/UUX1RQWx10:51
ryeleighman, ok, basically you need to connect, could you please try running u1sdtool --connect ?11:05
ryeleighman, one more, what's the content of ~/.config/ubuntuone/syncdaemon.conf ?11:05
leighman[bandwidth_throttling]11:07
leighmanread_limit = 209715211:07
leighmanwrite_limit = 209715211:07
leighmanon = False11:07
leighmanu1sdtool --connect just appears to run11:07
leighmanno error message11:07
ryeleighman, ok, what's the u1sdtool --status now?11:09
leighmansame as before11:10
ryeleighman, ok, could you please pastebin the contents of ~/.cache/ubuntuone/log/syncdaemon.log ?11:13
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leighmanhttp://home.leighman.operaunite.com/tempbin/?id=0&pass=TLWnSAN9uc3e&act=show11:24
leighmanthanks for your help, btw11:29
ryeleighman, hm, are you running anything as root ? ... it looks like it did not receive the request to connect11:30
ryeah, no11:31
ryeok, it got the request, but it did not attempt to11:31
ryeleighman, ok, let's try from clear start - u1sdtool -q should force it to quit11:32
leighmanok11:32
ryeleighman, after that could you please run u1sdtool --connect - that will start syncdaemon and force connection... Btw, is any of your machines listed on https://one.ubuntu.com/account/machines/11:35
leighmanit says I haven't added any devices there11:36
leighmanokay11:37
leighmandid that11:37
leighmanmy Ubuntu One folder still has a sad cloud :P11:37
leighmanu1sdtool --status same as ever :/11:39
ryeleighman, what is your default browser?11:42
leighmanopera11:42
ryeleighman, could you please tell the version?11:42
leighmanon set as default is 10.1011:43
leighmanthe one*11:45
ryeleighman, ok, checking whether this is an issue ... and whether opera still block OAuth11:51
leighmannothing seems to happen with default browser set to Chromium either11:57
ryeleighman, could you please try running ubuntuone-preferences from the terminal12:12
leighmanit loads12:13
ryehm, browser window does not get opened with opera...hmmm12:13
leighmanwhen?12:17
ryeleighman, do you have firefox installed?12:18
leighmannope :P12:19
leighmanokay, I do now12:21
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leighmanrye: sorry missed if you said anything, got disconnected12:26
ryeleighman, could you please try switching the browser to firefox for the moment, it looks like process handling has some problem with opera at the moment :-/12:29
ryeand as you say, chromium (need to check this)12:29
leighmanokay, and run?12:31
leighmanno browser windows seem to be opening ever :(12:36
duanedesignmorning all12:42
ryeleighman, before you re-run, could you please kill ubuntuone-login process12:44
ryeleighman, killall ubuntuone-login and u1sdtool -q12:44
ryeand preferencse - killall ubuntuone-preferences12:44
leighmanthat seems to have worked!12:52
ryeleighman, ok, chromium failed because ubuntuone-login still was trying to make opera work12:53
ryehm12:53
leighmanhmm, well, the Ubuntu One folder is still sad12:54
leighmanyeh12:54
ryesomething is definitely wrong with 10 version...12:54
ryeleighman, you have added machine, right?12:54
leighmanyeh12:54
ryeleighman, what's u1sdtool --status now ?12:54
leighmanState: QUEUE_MANAGER12:55
leighman    connection: With User With Network12:55
leighman    description: processing queues12:55
leighman    is_connected: True12:55
leighman    is_error: False12:55
leighman    is_online: True12:55
leighman    queues: WORKING_ON_METADATA12:55
ryeleighman, ok, it is processing queues now, so it should finish eventually, you can see the queues via u1sdtool --waiting-meta and u1sdtool --waiting-content for the time being12:55
* rye goes away for an hour...12:56
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* rye[mobile] uses teredo, wow, that's something awesome, I can access my IPv6 machines even w/o setting up the tunnel13:22
duanedesign:)13:22
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duanedesignA bug where a user is trying to use Ubuntu One with the Root account would get a Status of 'Wont Fix'?14:30
Emryduanedesign, No one should be using root for anything network related unless it is a 100% necessity. ^^;14:31
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duanedesignEmry: absolutely. There seems to be a small percentage of users that run Ubuntu as Root user.14:34
duanedesignI try and politely educate them and point them to wiki pages explaining Root/sudo14:35
Emryduanedesign,  :) I think it is important for them to understand WHY Linux doesn't normally get viruses (and how running as root pretty much nullifies that effect).14:36
EmryIn order to get the same impact as a sudo user, the user has to manage to jack themselves up twice, compared to the once it would take as root. ^^;;14:37
ryeEmry, i believe it is "What could happen? why do I need another user on my machine, I am the king of the mountain... etc."14:40
ryeor, "I do not like remembering passwords"... password-less root login14:41
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Emryrye O.o Passwordless root is like... I could never bring myself to do that to a machine. ^^;14:42
ryeEmry, password-less root machine is a paperweight :)14:43
duanedesignrye,  as I understand it running U1 as root is not a supported feature and there are no current plans to make it one.14:43
ryeduanedesign, well, frankly speaking i have never tried to do such thing, and yes, syncdaemon complains in logs if it is asked to be running as root14:43
duanedesignrye: I am trying to take care of the handful of bugs out there related to users running Ubuntu One as the root user.14:44
duanedesigni was going to set the status to 'won't fix'14:45
ryewell, yes, i believe that we will not add support for god mode14:45
ryeverterok, regarding the patches to preferences app - was any of them committed?14:49
verterokrye: yeap, it's in trunk14:49
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ryeverterok, aha, and will this code be used for Lucid stock version?14:50
ryeverterok, please please please please ?14:50
verterokrye: I think so, but I'm not 100% sure14:51
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Emryduanedesign, :P That makes sense to me. ^_^  Perhaps suggest they try the same thing as a non-root user and report their findings then. ^_^15:13
EmryMany Linux programs are relatively dummy proof... But they complain like heck if you try to be a dummy. :P15:15
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pedronis /whois facundobatista facundobatista16:46
facundobatistapedronis, hi Samuele!16:47
pedronishi16:47
pedronissorry16:47
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OttifantSirI have logged in to Ubuntu One site, tried to connect through the "bubble" in the top right panel, added the machine, but I can't connect. Should I file a bug, or is there something I'm missing? The instructions are somewhat old.17:25
duanedesignhello OttifantSir17:28
OttifantSirHello duanedesign. Any tips?17:28
duanedesignOttifantSir: are you running Karmic?17:29
OttifantSirOh, sorry, I forgot that part. No, I'm running 10.04 beta 217:29
duanedesignOttifantSir: what happens when you launch Ubuntu One from the Me Menu?17:30
duanedesignthe first time you launch Ubuntu One it should take you to the website to add your computer17:31
OttifantSirI get the client up and running, the Account tab says unknown in every field, and the links. Units says <LOCAL MACHINE>, Services have File Synch and Music Download checked. I've added the computer, but it still won't connect. No error message at all, just won't17:33
duanedesignOttifantSir: ok17:34
OttifantSirI just looked at a tab in Firefox, and it said it couldn't connect to localhost:56265. Do I need to open that port for any services?17:35
duanedesignOttifantSir: no you do not17:35
duanedesigndo you see your device listed at  https://one.ubuntu.com/account/machines/17:37
OttifantSirCould it be because I've added this machine before through 9.04? That I need to re-add my machines?17:39
OttifantSir'cause I have never really gotten One to work17:39
OttifantSirAnd this machine is currently listed as added to the "cloud"17:40
duanedesignOttifantSir: Do you have any sort of script blocking software enabled in Firefox like NoScript or are behingd a Proxy Server?17:43
duanedesignOttifantSir: Can you paste your ~/.cache/ubuntuone/log/oauth-login.log at http://paste.ubuntu.com18:00
duanedesignOttifantSir: also i wasnt sure if you saw mt question but are you behind a Proxy or do you use a script blocking software like NoScript?18:02
OttifantSirYes, I have NoScript installed, but I am not behind a proxy, unless wireless network counts18:03
duanedesignOttifantSir: ok, noScript can prevent U1 from setting up properly18:04
OttifantSirIt may also be that something isn't right here. Can't open Nautilus, Thunar, Thunderbird or Firefox. Have to do a reboot because killing the processes doesn't work. See you later if I must18:06
duanedesignOttifantSir: https://answers.edge.launchpad.net/ubuntuone-client/+faq/95718:06
duanedesignthat is a faq for working with noScript18:07
OttifantSirduanedesign: Which file was it you wanted to see again? And please, if you could be bothered, the link?18:14
duanedesignOttifantSir: Can you paste your ~/.cache/ubuntuone/log/oauth-login.log at http://paste.ubuntu.com18:14
duanedesign https://answers.edge.launchpad.net/ubuntuone-client/+faq/957  that is a faq for working with noScript18:15
OttifantSirThis is the file: http://paste.ubuntu.com/415080/18:16
duanedesignOttifantSir: ok18:17
duanedesignOttifantSir: lets get noScript cooperating with one.ubuntu.com and then try and redo you authorization process18:18
ryeduanedesign, there is one more no-script "feature" that prevents ubuntuone from working - Sanitize suspicious URLS18:19
OttifantSirI've done the ABE in the USER-selection of NoScript, not SYSTEM.18:19
OttifantSirNever even heard of that part of NS18:19
ryeduanedesign, well, it breaks openid compeltely, becase it translates all openid.user parameters to OPENid.user, "preventing" open() calls and breaking openid auth18:20
OttifantSirSo, how do I change that? Got NS-settings open18:20
duanedesignOttifantSir: ABE > SYSTEM18:21
OttifantSirI'm there18:21
duanedesignSite LOCAL18:22
duanedesignAccept from LOCAL18:22
duanedesignAccept GET from one.ubuntu.com18:22
duanedesignDeny18:22
duanedesignI think the 3rd line is the only change18:22
OttifantSirYup.18:23
OttifantSirDone18:23
duanedesignrye: is there a workaround for the sanitizesuspicious URL's18:23
OttifantSirTry to connect?18:24
ryeduanedesign, that's my bug - https://bugs.launchpad.net/ubuntuone-servers/+bug/52641518:25
ubottuLaunchpad bug 526415 in mozilla-noscript "Cannot login to one.ubuntu.com with Ubuntu SSO account with NoScript XSS protection" [Undecided,New]18:25
duanedesignOttifantSir: I think we will have to reauthorize your computer18:25
OttifantSirI've already deleted the authorizations for it, so now I'll turn off XSS in NS for the time being?18:26
duanedesignOttifantSir: i havent read all the bug this might not affect us.18:27
OttifantSirOpening the Me Menu-choice...18:28
duanedesign Open Applications->Accessories->Passwords and Encryption Keys18:28
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OttifantSirOpened Passwords18:28
duanedesignOttifantSir: Click on the arrow next to "Passwords"18:29
OttifantSirGot network passwords, IM-passwords, login-passwords, etc18:29
duanedesigndo you see the Ubuntu One token18:29
OttifantSirNo One token18:29
duanedesignok then you can close that18:29
duanedesignGo to https://one.ubuntu.com/account/machines/18:30
duanedesignClick on the checkbox next to your computer and select 'remove selected computer'18:30
OttifantSirAlready done that18:31
duanedesignnow when you open Ubuntu One a web page should open, prompting you to add your computer to your Ubuntu One account18:31
duanedesignalso looking at your log it appears firefox might not be set as your default browser18:34
duanedesignlooks like it is trying to open galeon18:34
OttifantSirOK, got the machine reauthorized, but nothing has changed18:35
OttifantSirWait, I got a new option18:36
OttifantSirTo install Firefox extension18:36
duanedesignthat is to sync bookmarks18:36
OttifantSirI get timeout errors every other time I try to go to one.ubuntu.com18:37
duanedesignare you using firefox?18:37
OttifantSirYes. But now, at least the client says it's syncing18:38
OttifantSirWill have to see what happens, if anything18:38
OttifantSirName, e-mail and Plan still says Unknown though18:38
duanedesignOttifantSir: under Account tab does you name ....18:38
duanedesignread my mind :)18:39
duanedesigndid firefox launch when you ran Ubuntu One after deleting your machine and token18:41
OttifantSirIt launched a site after a while18:41
OttifantSirNow I can see that I'm my only contact, that the folder is empty, and that I have no notes, but the client still is syncing, so I got that off the site18:42
duanedesignso firefox is your default browser undder System->Preferences->Preferred Applications18:42
OttifantSirYup.18:42
OttifantSirSystem Monitor says ubuntuone-syncdaemon has a poll_schedule_timeout18:43
OttifantSirSo does ubuntuone_preferences18:43
OttifantSirTo be honest, so does about 85% of everything running18:44
duanedesignhas the Ubuntu One Token shown up under Applications->Accessories->Passwords and Encryption Keys18:44
OttifantSirI'll hang back on Ubuntu One until 10.04 is released properly18:45
OttifantSirI knew there would be problems, and as I have never used One, it's not something I'll miss in a hurry18:45
OttifantSirThanks for your help18:45
OttifantSirIt seems beta-testing isn't as much fun as I thought18:46
duanedesignOttifantSir: if you would like you can ask rye he is always here and more than happy to help as well18:46
OttifantSirThanks for your help18:46
duanedesignnp18:46
OttifantSirI just wanted to see if there was something I could do this time around.18:46
duanedesignOttifantSir: well there might be. If you are game I would poke one of the devs and see if they can help you.18:48
ryetimeout errors?18:48
duanedesignyes while trying to access the site18:49
duanedesignthe Token wasnt showing up in Passwords and Encryption18:49
duanedesignand Name, Email, PLan all say Unknown18:50
OttifantSirWell, now it has finished syncing, but still Unknowns, and still poll_schedule_timeout on ubuntuone_syncdaemon and apx 70-80% of all things running on my machine18:51
duanedesignOttifantSir: I did a ps -elf | grep poll_s| wc -l I have 118 poll_schedule_timeout's so i think that is OK19:00
OttifantSirOK. It's just not what I'm used to seeing. futex_wait, rpc_wait_bit_killable, worker_thread and a whole lot of others, I've seen often, but not poll_schedule_timeout. But apart from Thunderbird, things are working ATM, so I guess it's OK.19:02
duanedesignOttifantSir: i was just looking on the forums a lot of other people were saying the same thing. Must be new19:02
ryeOttifantSir, could you please quit the preferences application (killall ubuntuone-preferences) and start it again?19:02
OttifantSirWhat I hoped, duanedesign19:03
OttifantSirrye, it's closed ATM19:03
ryeduanedesign, OttifantSir, btw, what's the version of the client?19:03
OttifantSirNo thread in System Monitor19:03
OttifantSirrye, 1.1.91-0ubuntu119:04
ryeOttifantSir, it is closed, but may be still loaded in memory, could you please doublecheck that?19:05
OttifantSirIt's gone from System Monitor19:05
OttifantSirI got ubuntuone_syncdaemon, but not preferences19:06
OttifantSirAnd I've shown All Processes, not just My Processes19:06
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ryeurbanape, a question regarding the branch21:02
ryeurbanape, ubuntuone-servers - in case i enter some cyrillic info, upon save the view does not switch to that new contact21:03
ryeurbanape, i.e. the contact is opened, but the contact is not brought into the view in sidebar21:04
urbanapethat's existing behavior, and wasn't dealt with in this branch21:04
urbanapeI don't recall if beuno has a bug open for that behavior21:05
beunoI don't think I do21:05
beunoit was bundled into the ajaxification21:05
ryeurbanape, ok, NOTTHISBUG :)21:06
urbanapeexactly21:06
TreenaksI'm getting "There was a (temporary) problem getting your list of purchased songs. Please wait a short time and then try again, or return to the music store." when accessing "My Downloads" from the store, but I can't find anyone else with the same problem :(21:08
topyliis the list of free downloads still around so as to safely test the store?21:26
joshuahoover1topyli: for the us, the list of free song downloads can be found here: http://us.7digital.com/cms/free-downloads-usa/free-downloads.aspx21:49
topyliah. thank's but i'm not US, i'm THEM :)21:50
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raphais there a way to get the music store working in ubuntu 9.10?22:22
joshuahooverrapha: it might be possible but we only support lucid22:24
raphajoshuahoover: okay - and you probably won't ever support pre-lucid releases i take it?22:24
joshuahooverrapha: no, we don't have plans to, especially since lucid is a long term support release22:25
raphaokay22:26
raphawell it woulda been nice22:26
raphabut then i guess thats just the way it is22:26
raphabetter use your time implementing a UbuntuOne Music Store Wishlist22:26
raphaso i can save all the stuff i wanna have but dont have money to buy right now :-)22:26
joshuahooverrapha: :)22:26
rapha(srsly, consider this a feature request!! :-)) )22:27
rapharockstar == sabdfl incognito? :-]22:47
rockstarrapha, no, not at all.  I'm sure sabdfl would be insulted to hear that.  :)22:52
rapharockstar: at least he seems to be employing you :)22:52
rockstarrapha, indeed.22:52
mkarnickirockstar: u work for canonical? :)22:53
rapha23:49 -!- rockstar [~rockstar@canonical/launchpad/rockstar] has joined #ubuntuone22:54
mkarnickithis means, he is i presume :D22:54
mkarnickijust wanted to hear that enthusiastic "indeed! :)"22:54
raphalol22:54
mkarnicki;>22:54
raphait didnt even sound quite as enthusiastic as one would have assumed ...22:54
mkarnickiwell.. it didn't, because there was none xD22:55
* mkarnicki pokes rockstar22:55
rockstarmkarnicki, sorry, on the phone.  Yes, I work for Canonical.22:56
mkarnickirapha: i know it's not U1 related - how can i set the ircname as u have in /whois ?22:56
rockstar(not on Ubuntu One, I can't help there)22:56
mkarnickirockstar: no probs, I thought so :) what do you do exactly, if I may ask? :)22:57
rockstarmkarnicki, launchpad-code22:57
mkarnickirockstar: so.. you're a regular employee, for real?22:57
mkarnickiI'd like to work for canonical one day *_*22:58
mkarnickisoon I'll be more active around U1, perhaps in few months I could join ubuntu developers team22:58
vladanianHey guys, I've been stuck for a few weeks in a cycle of tomboy notes fail, and I don't know how to escape!22:59
mkarnickienough of this daydreaming xD22:59
* mkarnicki shuts up22:59
joshuahoovervladanian: what seems to be the problem?22:59
raphamkarnicki: you will have to go to #freenode and ask them for a cloak ... but be patient they have a lot to do, and it's rly a nicety of them if they do give you one22:59
raphamkarnicki: an "unaffiliated" cloak its called if i right remember23:00
vladanianjoshuahoover, I keep getting sync failed messages, and lots of (old) and (old) 1 and (old) 2 dupes23:00
rapharockstar: mkarnicki's daydreams aside, do canonical even hire ppl, or are you "full"?23:00
mkarnickirapha: i see. but what I meant was that I could see your name and surname there nicely, and my account (mkarnicki) is missing my name23:01
vladanianI don't know what to do to get on track again23:01
joshuahoovervladanian: ok, can you quit tomboy and then run the following command in a terminal session? tomboy --debug > ~/tomboy_debug.log23:01
mkarnickirapha: I'm not planning to wait for a free work place :D one day they're gonna want me! *laughs with a low voice*23:02
joshuahoovervladanian: then open ~/tomboy_debug.log and paste it to http://paste.ubuntu.com/ and post the url here23:02
vladanianjoshuahoover, thanks, will do23:03
mkarnickirapha: http://webapps.ubuntu.com/employment/23:05
vladanianjoshuahoover, hmm, tomboy doesn't want to start -- that command just ended silently after a few minutes23:07
joshuahoovervladanian: hmmm... try just: tomboy23:08
joshuahoovervladanian: does that open tomboy?23:08
vladanianjoshuahoover, no, I've actually run into this before while troubleshooting this. After I get a sync error, tomboy becomes unresponsive, and I have to kill it to stop it. Then it doesn't want to start again until a reboot23:09
joshuahoovervladanian: that's strange...what version of ubuntu are you using?23:10
vladanianjoshuahoover, sorry -- it's running now -- maybe it took some time for part of it to finish dying. I'm on lucid 64 bit with all updates applied23:12
joshuahoovervladanian: ok...were you able to start it with the original command? tomboy --debug > ~/tomboy_debug.log23:14
joshuahoovervladanian: i need to see some debug info to see what the cause of the problem might be23:14
joshuahoovervladanian: you can also try setting up tomboy sync again, to see if that solves the problem23:15
vladanianjoshuahoover, here it is -- just looking over what I was pasting: http://paste.ubuntu.com/415219/23:15
joshuahoovervladanian: you can do that by removing your computer from your account at https://one.ubuntu.com/account/machines/ and then clearing out your sync setup in tomboy23:16
vladanianjoshuahoover, I've done that a number of times23:16
vladanianBut I have more than one machine23:17
joshuahoovervladanian: ok, i don't think that's going to help you anyway now that i can see the error23:18
vladanianjoshuahoover, is there an offending note I can delete?23:18
joshuahoovervladanian: possibly 'hot toddy' but i need to create a bug report and have one of the devs look at it to see why the error may be occuring23:20
vladanianjoshuahoover, ok, I'll try deleting that one. I've synced this set of notes many times during different parts of the u1 dev process23:21
joshuahoovervladanian: yeah, and the error is vague to me but hoping it makes more sense to the guys who work on notes sync :)23:21
joshuahoovervladanian: i filed the following bug report #564262  ...can you subscribe to it so you are notified of any updates? i will ping the devs first thing tomorrow about this23:27
vladanianjoshuahoover, thanks23:27
duanedesignis there a bug on UDF's not having emblems?23:42
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