[00:00] The client needs to launch it as a part of the process [00:00] System > Preferences > Preffered Applications [00:00] and set Firefox as your browser. [00:01] It seems Opera works fine on the website, except for the sign up process [00:02] Nope, I did what you suggested but FireFox behaves the same: I have to sign in and then I see my Ubuntu One accoount - but nowhere an "add this computer" link ... :-( [00:04] after changing your browser to FF. Close the client. Run u1sdtool -q; killall ubuntuone-login. Then open Ubuntu One from the Me Menu [00:05] Yahooo!!!! That worked! [00:06] \o/ [00:06] opera should work fine in your daily use of the site. The service is a little slow right now because of the spike in activity from the release [00:07] Now UbuntuOne Prefs is showing "synchronizing..." .... ??? [00:07] henk [00:07] hello itsme [00:08] hi [00:08] hello duanedesign! i hope my question is not too stupid... i want to know, is there a windows client for ubuntu one? [00:09] itsme: i know there has been an effort to create one [00:09] itsme: thats a good question though. I am not sure what its current status is. [00:10] i already asked google, unfortunately it has no answer... [00:12] duanedesign, itsme: we're thinking about it. it would be a big change b/c there's not a lot of windows development experience currently on the Ubuntu One team. [00:13] thanks duanedesign! [00:13] duanedesign, itsme: the good thing is that if we committed to doing a windows client, we wouldn't have to wait until 10.10 to release it b/c it's not dependent on the Ubuntu release cycle. we'll see... lots of other things we want to do over the next 6 months. [00:15] thank you mattgriffin [00:15] how is sync performing for everyone today? we were hit pretty hard with lots of new users after the launch on Thursday so it definitely got slower. [00:15] ok - thanks to all [00:16] mattgriffin: i know there was talk of having a session at the last PyCon. But had not heard much since [00:16] duanedesign: yeah. i think it turned into more of a planning session but nothing material resulted. [00:17] Just try it now and it still breaks up. [00:18] i know contacts and notes sync between the desktop and the cloud have been disabled for now. this is a database capacity issue that we're working on. [00:19] dentaku: you got your computer added? You are having trouble connecting? [00:19] mattgriffin: ahh. So it will be disabled on weekends till the spike in activity goes down. [00:21] duanedesign: at least this weekend. i think it's a choice of disable sync or have more database outages... at least viewing through the browser is still possible. [00:21] mattgriffin: right. Makes sense [00:24] yes, my computer is added now. the UbuntuOne app just shows "synchronizing...". [00:25] so i will try the next days. I don't need UbuntuOne but I want to buy a MP3 album on UbuntuOne Musicstore (that I didn't find anywhere else!) and it just seems to work with an UbuntuOne account. [00:27] dentaku: yes i found a lot of good music on the store. It has a nice selection [00:30] I found the Album "Aquarium" from Rauschfaktor which I can't find on any other internet music store. If this UbuntuOne finally works, I will by this album. I guess, Canonical does somehow earn some pennies from the MusicSTore(?) ... [01:06] honk [01:12] hello kklimonda [01:13] duanedesign: lets wait a moment and see if I've managed to unstuck my u1 - are there any server problems with file syncing atm? [01:14] kklimonda: the server seem to be experiencing a large amount of traffic associated with the release [01:19] duanedesign: looks like it's a false alarm and after i've restarted client it started doing something. But it's too slow to call it gratifying.. [01:19] I've managed to queue over 100 metadata tasks and now they just sip one query per minute.. [01:20] yeah i think everyone who downloaded the Lucid release is now filling up there Ubutnu One folders [01:21] that's really bad.. we have a release every 6 month, you guys release new features between ubuntu releases and every time servers are hit hard and nothing works for day as it should.. [01:22] maybe new users shouldn't be allowed to get u1 account for few days? ;) [01:22] for days*.. [01:23] ha ha, right. I am sure the experience of this release will trigger some conversations among the team anout how to better handle these spikes in users [01:24] new servers were added the week prior to the release. I think the increase in activity was just a lot more than expected [01:48] what folder is synced for ubunut one? [01:48] where do i look for the file? [01:48] bp0: $HOME/Ubuntu One/ [01:49] I was struggling to sync at even 100KB/s yesterday. [01:49] it doesn't show a file i uploaded in the browser [01:52] bp0: I'd say servers are under too much load right now and because of that you have this problem but you can always call developers and get a more official response [01:53] eh [01:53] ok [01:54] is ubuntu one open source? [01:54] the client is [01:54] but not server? [01:55] no [01:55] gmm [02:17] oh hai [02:18] ubuntu one preferences says "synchronisation in progress" but its not downloading anything according to system monitor [02:25] sumosu, "u1sdtools -s" will tell you what it's doing [02:26] hmm [02:27] Ah, handy. [02:27] tx for that hint [02:27] but i am still struggling:) [02:27] sumosu, yeah, servers are a bit overloaded due to the release [02:27] so some operations are slow [02:28] oh i see [02:28] wgrant, u1sdtools has all kinds of interesting things [02:31] i have stuff on my ubuntu one account.. where would it show up in my filesystem? [02:32] ~/Ubuntu One [02:33] would that show up in "places" menu? [02:33] beuno: So it seems. Looks pretty handy -- I'd forgetten its existence. [02:33] sumosu: Places->Home Folder->Ubuntu One [02:34] wgrant: ah i see it. thanks [02:46] is there any way to disable all syncing of every kind and only use ubuntu one for online storage through a web browser and the music store? no ubuntu one folder syncing, no bookmarks, no tomboy, no evolution, no anything else i don't know about [02:48] lmnopqrs, uncheck everything [02:48] in the services tab [02:49] thanks. i burned it completely off my system out of extreme paranoia before i even opened it, so i didn't know if there was an obvious answer in there or not [02:51] argh. for the past few hours, ubuntuone has been using huge mounts of iowait time, bogging down the system.... [02:52] and it's using 30% of my 4 gigs of RAM. [04:08] is anyone/everyone else getting a "Service Temporarily Unavailable" from Ubuntu One when trying to upload a file through a browser? is the service down? [04:09] oh man, even the status status link in the ubuntu wiki is giving an error [04:10] honk [04:14] lmnopqrs: hi, I'm not getting those errors for the wiki or the website [04:15] hi kermiac. wiki is up now. i keep getting a 503 when uploading to the site. i don't have the client installed, i was hoping it would work without it [04:15] but it may be related to http://identi.ca/notice/30584701 [04:16] thanks, that could be it. i'll try it again later [04:17] the team is adding more servers to help with load balancing issues - hopefully things should speed up again next week === cpg|away is now known as cpg [04:18] i hope it works out, thanks again === Urda_ is now known as Urda === cpg is now known as cpg|biab [05:47] I've just done a bit of reading about the whole music setup y'all have got going on. Good job for doing the ambitious bit and get the music store incorporated into Rhythmbox. More than just the music store, but good deal partnering with the third party company so as to get more popular music in there. [05:54] I say this next with the full realization that it likely won't happen, but there are two things keeping me from purchasing music from the store, and they're the same reasons I won't purchase music from iTunes, or most music services out there: [05:54] 1. Once I've bought the music, I can only download it three times before I have to repurchase it. If I've bought, I've bought it, no matter how many times I want to download it. [05:55] 2. The store only offers mp3 format. Call me an idealist, but I want multiple formats. It's technically possible to offer them in any format that exists, via a conversion on-the-fly from the server end, but it's done by only two companies of which I'm aware. Frustrating. [05:55] anyhoo, good stuff getting the store up there, and I do hope it proves profitable. Hopefully, my pickiness is in the minority ... [06:02] hoonteke: hi [06:03] hello [06:03] hoonteke: #1 - actually, the download goes to your u1 storage in the cloud so you aren't limited by re-downloads after that [06:04] hmm, then perhaps I need to reread that bit about 3 times ... just a sec [06:04] hoonteke: #2 - yes, we'd love to see other formats supported but the major labels seem pretty set on mp3 as the standard drm-free option [06:04] yep. I figure all of "us" in the FOSS world are well aware of number 2, but I figured it might help to hear from a non-dev personality type. [06:05] hoonteke: right, it's a biz thing, not a tech thing in terms of encoding choices (unfortunately) [06:07] hoonteke: please let me know where you're getting the impression about #1, as i'd like to fix that so it's not confusing :) [06:07] yep. makes sense. and, from a biz perspective, it makes (unfortunate) sense that you wouldn't go with magnatune. Because they're mucho friendlier as far as I can tell, but also mucho smaller. [06:07] working on that right now ... [06:08] joshuahoover: ah, there we go. Inside the Ubuntu One Rhythmbox plugin, click the help link. [06:08] Then, it's the "Where can I review my purchase history?" section. [06:09] For example, I'm a fiddler, and would definitely move the files around, probably inside of two months. [06:09] hoonteke: got it...we need to clarify it, it's confusing [06:10] well, glad my debrief could prove helpful then. :-) [06:11] hoonteke: definitely...i'll chat with someone about it on monday and we'll update it to be clearer [06:12] :-) gotta get a non-tech person on that. We non-devs are stoopid, dontcha no? [06:13] hoonteke: heh === cpg|biab is now known as cpg [07:49] any word on encryption support for couchdb? === cpg is now known as cpg|away [10:54] hi all.... is there any reason why i can't get a clean install of 10.04 to sync the contacts down to evolution? it worked fine with a straight upgrade on a different machine! [10:55] can i use ubuntu one with kde ? [10:55] ive tried everything i can think off [10:55] @freyr yes you can [10:55] thank you [11:07] sorry i disappeared then [11:07] so... any ideas on why my contacts wont syn down to evolution on a clean install? [11:18] RachaelB: it has been disabled yesterday because of the load. they are workin on getting it up (or at least they are supposed to :) ) [11:19] kklimonda: ahhhhhh *thank you*!!! :-D i thought i was going crazy and had done something really stupid that i couldnt figure out! [11:20] RachaelB: when you log in onto http://one.ubuntu.com/dashboard you can see at the right the most recent messages about various problems. [11:21] kklimonda: ive not checked this morning... the last time i looked was late last night and it didnt say anything. thanks for your help! at least i know its not my problem :) bye x [11:27] does anyone know if clientside encryption of the couch-db databases is supported with ubuntu one? [12:51] honk [12:52] hmm, I have a (yet another) minor issue.. some files I've uploaded to U1 are still shown in the webui as "uploading" [12:56] gatu@gaturatz:~$ u1sdtool -s [12:56] State: AUTHENTICATE [12:56] connection: With User With Network [12:56] description: doing auth dance [12:56] is_connected: True [12:56] is_error: False [12:56] is_online: False [12:56] queues: WORKING_ON_CONTENT [12:56] it stays there.... [12:57] from my netbook it works [12:57] by from the desktop computer not [12:57] now it changed to [12:57] gatu@gaturatz:~$ u1sdtool -s [12:57] State: WAITING [12:57] connection: With User With Network [12:57] description: waiting before try connecting again [12:57] is_connected: False [12:57] is_error: False [12:57] is_online: False [12:57] queues: WORKING_ON_CONTENT [12:58] anyone knows what is happening? [13:03] GatuRatz: it's most likely caused by the server load [13:05] hm, but on the other computer it works [13:05] I installed this computer this morning [13:05] and it never worked well on this [13:07] also the folder was never created on "places" [13:12] hello! while couchdb is under maintenance, is the file sync also disabled at the moment? [13:15] roogy, you seem to have the same problem as I [13:16] can you open a console and type: u1sdtool -s [13:16] it only sets up the directory structure, but it does not transfer the files! [13:16] this should give you the status [13:16] State: QUEUE_MANAGER [13:17] staying at this message for all the time [13:17] gatu@gaturatz:~$ u1sdtool -s [13:17] State: WAITING [13:17] connection: With User With Network [13:17] description: waiting before try connecting again [13:17] is_connected: False [13:17] is_error: False [13:17] is_online: False [13:17] queues: WORKING_ON_BOTH [13:17] syncdaemon-exceptions.log says: Failure: ubuntuone.storageprotocol.errors.TryAgainError: TRY_AGAIN [13:18] alright, i am not the only one affected by this [13:18] where did you find this log? [13:18] ~/.cache/ubuntuone/logs/ [13:20] 2010-05-02 14:13:49,460 - ubuntuone.SyncDaemon.ActionQueue - ERROR - The request 'oauth_authenticate' failed with the error: [13:20] TRY_AGAIN [13:20] 2010-05-02 14:15:49,461 - twisted - ERROR - Unhandled error in Deferred: [13:20] 2010-05-02 14:15:49,462 - twisted - ERROR - Unhandled Error [13:20] Traceback (most recent call last): [13:20] Failure: ubuntuone.storageprotocol.errors.TryAgainError: TRY_AGAIN [13:20] so we are two already [13:21] strange thing is that on my netbook it works [13:21] seems like the service is unavailable while they are working on it [13:21] quite slowly but it connects [13:21] it's very slow [13:21] Maybe everybody is buying music :) [13:21] here it connects, too, but does not upload the files. just writes the structure and stops [13:21] maybe ;) [13:21] luckily I did not buy music yet [13:22] well, okay, then we will probably just have to wait till it is fixed [13:22] but I used the free day to set up my home computer, I changed from Sidux to Ubuntu [13:22] I will have to wait also [13:23] upgraded to 10.04 yesterday [13:23] the ubuntuone seems not be suited for mission critical tasks.... [13:23] not for the moment [13:24] okay, i'll shut the machine down and go out then... thank you GatuRatz and have a nice day! [13:26] cu [15:32] honk [16:09] hey all [16:09] honk [16:10] exorzizt: ping [16:11] i need some help... nothings really working here [16:11] exorzizt: were you able to add your computer to sync with ubuntu one? [16:11] got problems with syncing data and finally decided to reinstall ubuntuone (with the FAQ) [16:11] i ve been able to, but now [16:11] exorzizt: ok. [16:11] it says theres empty device list [16:12] exorzizt: does Ubuntu One Preferences have your name displayed properly on the Account tab? [16:12] no. when i start preferences window there comes up Error. Got empty result for devices list [16:13] exorzizt: hmm [16:13] after completley reinstalling it two times (!) [16:13] hi ! [16:13] exorzizt: try this... close Ubuntu One Preferences; go to Apps > Accessories > Pass & Encrypt Keys [16:14] ok [16:14] I need some help, I've installed 10.04, then I sign in to ubuntu one [16:14] and bought some music, but it was not sync [16:14] so I tried (and it was a mistake..) to unregister my PC from the web interface [16:14] LaChouffe: sync is slow with all of the new users. you can retrieve your music in the meantime from https://one.ubuntu.com/files [16:15] before i reinstalled, i deleted the ubuntuOne token from pass&encrypt keys [16:15] exorzizt: ok [16:15] exorzizt: is it there now? [16:15] and now when I try to relaunch the client from the meMenu it freez [16:15] theres a new one yes [16:16] LaChouffe: have you searched Launchpad Bugs and Launchpad Answers? i think I've seen similar things reported and the solution may be found there [16:16] I made some google search but nothing cames ... [16:16] exorzizt: i'm not sure i can help you. not technical enough. sorry [16:16] I will try launchpad [16:16] ok mattgriffin thx [16:17] :) [16:17] but where can i find help ^ [16:18] exorzizt: there should be more technical people joining later today. since it's the weekend, the developers are resting but some great community members have accumulated a lot of technical knowledge and they will probably be joining later today. [16:18] ok thx [16:19] exorzizt: i guess you already know about https://answers.launchpad.net/ubuntuone [16:19] yes :| [16:19] and https://wiki.ubuntu.com/UbuntuOne/FAQ [16:19] is then any way to reset all my U1 settings ? [16:20] and start from the start ? [16:20] hehe i know it inside out :D [16:20] LaChouffe: not in Ubuntu One Preferences. there may be a command-line tool but i don't know. [16:20] ok. gotta go for now. [16:20] lachouffe, ive done that 5 minutes ago [16:20] theres an entry in the faq [16:21] exorzizt, can you point me there ? [16:21] https://wiki.ubuntu.com/UbuntuOne/FAQ#How%20do%20I%20completely%20remove%20and%20reinstall%20the%20Ubuntu%20One%20client%20software? [16:21] exorzizt, thanks [16:25] exorzizt, thanks a lot that works again !!! [16:25] no problem :) [16:45] hi all, I'm having issues with Ubuntu one, I've deleted all the machine association via de webinterface, and I've cleaned up all the files in my homedir, yet the preferences applet is still getting stuck [16:45] maybe there is stuff left in couchdb? [16:45] how can I cleanup couchdb? [16:48] Hi pmjdebruijn: it seems that it is broken [16:48] what is broken? [16:48] I think the stuff left in couchdb is my problem [16:48] I could update to a newer version of ubuntuone [16:48] now the settings menu works [16:48] huh? [16:48] but the syncronizing does not work anyway [16:48] I'm already on the latest version [16:49] I took is from lucid-proposed [16:49] but is makes no sense [16:49] yes, but then I'll still have invalid stuff in couchdb [16:49] hm, I do not use the couchdb, what is this? [16:49] you do [16:49] desktopcouch [16:49] ubuntuone uses it [16:50] I have a rather fresh install [16:50] I installed Ubuntu this morning [16:51] But it is broken in general [16:51] On my netbook same issue [16:53] does anyone tried to buy song with u1 ? [16:53] cause i did and i cannot see them in rhythmbox, but i can in the web interface [16:54] lachouffe, the whole ubuntuone thing seems to be broken [16:55] GatuRatz, ok but It seeme that note sync with tomboy is working well [16:57] lachouffe_, some issues seem to work, some others dont [16:57] ok so I just have to relax and wait ! [16:57] i'm not alone so ! [16:57] thanks and bye [16:57] yes, we all share the same problem [17:05] hello [17:05] i need help [17:05] hi [17:05] hi [17:06] just upgraded to ubuntu 10.04 and installed One. [17:06] i need some help here [17:06] but application doesnt appear on menu, and if I run ubuntuone-lauch from console it does not start neither shows something on terminal... [17:06] any idea how to start the app? [17:07] im having problems with One, every time i open it it crashes [17:08] and i dont know why [17:13] SOME ONE HELP!!!!!! [17:13] please have some patience [17:17] hi [17:18] anybody knows pls is file sync now working well officially? [17:18] if* [17:19] i have to lapop, let's say c1 and c2. íin c1 i marked a folde for sync, and i can see it's content in the u1 web iterface [17:19] now i installed u10.04 on c2 as well, logged in ith the same account to u1 and started a sycron [17:20] it said after a while sync is comlete, but on c2 i cannot see the files [17:21] hello :) i try to connect my notebook with the existing ubuntu one account, but i can't connect to it :( [17:21] what can i do ? [17:21] i have set ~/Private on c1 to by synced with u1. Do i need to set ~/Private to synced on c2 as well? [17:25] i've click on the Me Menu and then at ubuntu one, then comes a window where i can click on my account, but there is "disconnected" and "unknown". i hope my english is not too bad.. [17:51] probably heard this a lot....but anyone had the problem with files not syncing, only folders? and it shows a grey "!" [17:52] I think most people here have this problem :-) [17:52] ok cool, just making sure it isnt just me [17:52] probably will be fixed shortly in an update then [18:04] i hope so... [18:04] "shortly" ;-) [18:08] Has anyone synced his firefox bookmarks successfully???? does it already work? [18:09] i'm waiting for two days for my bookmark folders :) [18:12] think i'll stick to xmarks with that :) [18:21] exorzizt, hirisov: we're having some scaling-related problems with services that rely on databases in the cloud (notes, contacts, and bookmarks) so sync for these services has been temporarily disabled. [18:22] updating the status page https://wiki.ubuntu.com/UbuntuOne/Status to reflect that current situation. sorry [18:23] mattgriffin, ty for the info [18:23] mattgriffin, althought i have problem with file syncing but probably better w8 a few days till things settle down [18:23] hirisov: i agree. sorry about that. [18:30] Hello. Somehow I can't seem to figure out how to connect my ubuntu computer to ubuntu one...specifically, I can't find the "add this computer" screen (or something like that) mentioned in all the [18:31] tutorials I've seen. Any suggestions? [18:35] natschil: read the topic for this channel. contains a link if the Ubuntu One website instructions don't work for you [18:37] ah got another problem... i think ive read something about it, but cant remember: u1 syncs my folders now, but not the files. even though green check marks appear on synced folders. does anyone know about that? [18:38] natschil, try u1sync --authorize after installing package ubuntuone-client-tools. had the same problem [18:39] i have to lapop, let's say c1 and c2. íin c1 i marked a folde for sync, and i can see it's content in the u1 web iterface [18:39] now i installed u10.04 on c2 as well, logged in ith the same account to u1 and started a sycron [18:39] can sy help with this pls? [18:39] i have two*.. [18:39] it said after a while sync is comlete, but on c2 i cannot see the files [18:39] i have set ~/Private on c1 to by synced with u1. Do i need to set ~/Private to synced on c2 as well? [18:39] hirisov, but can you see the folders? [18:40] no [18:40] althougth --list-folders lists it on c2 as well [18:40] but they arent created in c2's ~/Pivate [18:43] mattgriffin: thanks! [18:52] hirisov: you are syncing ~/.Private/ right? [18:52] ye [18:52] hirisov: and is ~/.Private/ synced? you should be able to see encrypted files there [18:52] I just purchased some music but can't seem to get it on my local machine... anyone able to help walk me through what I need to do [18:53] on comp1 i can see the files, tehy got uploadoed from this comp [18:53] on comp2 after sync is complete comp2's ~/Private is empty [18:53] hirisov: but if you sync ~/.Private/ then you should check if ~/.Private/ is synced on a second computer [18:54] this is really discouraging [18:54] btw. I'm not sure how to sync an existing folder between two computers. honk ? :) [18:55] gbear14275: do you see your purchased files in the ubuntu one web interface? [18:55] hm isnt thsi one of the points of u1? to keep 2 computers synced? [18:55] kklimonda: yes [18:56] gbear14275: and do you have u1 sync running on your computer? it may be that the servers are still under too much pressure at the moment and are having problems with syncing your files. === cpg|away is now known as cpg [18:56] honk [18:56] hirisov: sure it is but I don't know if any folders except ~/Ubuntu One/ are synced by default. [18:56] kklimonda: yes, I have been using ubuntuone sync since the betas and have other folders synced... but my music seems to be an issue still [18:57] i set ~/Private to be synced on comp1 [18:57] and both computers lists it with --list-folders [18:57] gbear14275: you don't have it in ~/ubuntuone/Purchased\ from\ Ubuntu\ One ? just checking. [18:58] hirisov: if you sync ~/Private and not ~/.Private than you loose encryption [18:58] my ~/Private is encrypted [18:58] kklimonda: no, I have checked both my ubuntu one folder as well as my music folder and not found it in either [18:58] taht part is okay [18:58] gbear14275: it's synced into a hidden directory and not into standard ~/Ubuntu One nor ~/Music/ [19:00] kklimonda: .ubuntuone/Purchased from Ubuntu One/ is empty [19:01] gbear14275: then you'll have to wait for developers and see what can they do about it. [19:03] honk [19:24] honk [19:25] honk [19:25] !weekend [19:25] It's a weekend. Often on weekends the paid developers and a lot of the community may not be around to answer your question. Please be patient, wait longer than you normally would or try again during the working week. [19:26] ubottu: No problem. I'll wait. I just wanted to make sure someone saw my request, that's all :D [19:26] Error: I am only a bot, please don't think I'm intelligent :) [19:26] >.> [19:27] hi === cpg is now known as cpg|biab [19:51] honk [19:56] re honk [20:12] !weekend [20:12] It's a weekend. Often on weekends the paid developers and a lot of the community may not be around to answer your question. Please be patient, wait longer than you normally would or try again during the working week. [20:20] pengudeus: hello [20:20] duan: Hello. [20:21] duan: I'm having some trouble with getting Ubuntu One to sync with my computer :( [20:21] did you get your computer added ok? [20:22] duan: No. I can't find the option that allows me to do it. [20:22] duan: The instructions say there's a button I press to add my computer. I don't know where it is. [20:22] pengudeus: ok, that is a bug that is affecting some with Lucid [20:22] duan: aaaaah. Is there a way around it? === cpg|biab is now known as cpg [20:22] pengudeus: fortunately i think we can fix it quite easily [20:22] duan: Awesome. [20:23] hi [20:23] pengudeus: close the Ubuntu One Preferences and open a Terminal [20:23] ok [20:24] pengudeus: run the command [20:24] u1sdtool -q; killall ubuntuone-login; u1sdtool -c [20:24] this should cause the browser to open [20:25] and allow you to add your computer [20:25] Ah, great! [20:26] pengudeus: things are starting to get better, but syncing is a little slow right now. [20:27] duan: it's to be expected around release time. I'm glad it was easily fixed. [20:27] there were new servers added to help with the increase in users. Once the spike in activity from the release dies down things should work very well [20:27] my client stop currently in AUTHENTICATE state, any ideas how to solve this? [20:28] duan: Sounds good. [20:28] duan: thanks for your help. [20:28] aluedeke: its probably timing out before it can finish. Unfortunately there is not much you can do. [20:28] aluedeke: i noticed yesterday mine got stuck in AUTHENTICATE for a while before connecting [20:29]