[01:01] <trinikrono> hi all!
[01:50] <trinikrono> can i borrow a mento
[01:51] <trinikrono> mentor i would like to confirm / triage a bug that i am working on
[01:58] <hggdh> trinikrono: shoot
[01:59] <trinikrono> bug 236046, it is for the checkgmail package i set it to confirmed already
[01:59] <ubot4> Launchpad bug 236046 in checkgmail (Ubuntu) (and 1 other project) "checkgmail tray background colour cannot be changed (affects: 19) (heat: 96)" [Undecided,Confirmed] https://launchpad.net/bugs/236046
[02:00] <trinikrono> what do you think i need to do to get this triaged
[02:01] <hggdh> look for the upstream (I do not know where it is), and see if this has been reported; if not, report it there, then add the link to the upstream bug in ours
[02:02] <hggdh> then ask here for one of us to set it traiged
[02:04] <trinikrono> it says that it doesnt use launchpad for bug triaging, so ill go on the site
[02:15] <trinikrono> my word
[02:15] <trinikrono> it is saying it is a bug in the package
[02:15] <trinikrono> and then it says its a bug with gnome itself
[02:15] <trinikrono> can i just put the bugtracker on the upstream for now?
[05:24] <kermiac> hey ddecator/ micahg do either of you know if there is a "known bug" for firefox removing the "." when downloading & saving hidden files? e.g. I d/l my .bashrc from the ubuntu one webui & ff saves it as "bashrc" - without the "." Chromium does the same thing, but opera saves the file correctly as ".bashrc"
[05:24] <ddecator> kermiac: i haven't seen anything about that, at least not recently. if it's an older bug micah might know
[05:25] <kermiac> ok, np thanks ddecator :)
[07:09] <trinikrono> hey all / request triager :D
[07:12] <ddecator> yes?
[07:12] <ddecator> trinikrono: ^
[07:12] <trinikrono> nice bug 236046, hggdh was saying to link it upstream i was wondering if i could just put them as links in a comment?
[07:12] <ubot4> Launchpad bug 236046 in checkgmail (Ubuntu) (and 1 other project) "checkgmail tray background colour cannot be changed (affects: 19) (heat: 96)" [Undecided,Confirmed] https://launchpad.net/bugs/236046
[07:13] <ddecator> "them"?
[07:13] <trinikrono> yea it has multiple bugs on the source page
[07:14] <ddecator> what's the upstream bug tracker?
[07:15] <trinikrono> you mean the link to the page with the bug on the sourceforge page right?
[07:15] <trinikrono> this is one http://sourceforge.net/tracker/?func=detail&aid=2885681&group_id=137480&atid=738663
[07:15] <ubot4> trinikrono: Error: <Bugtracker.plugin.Sourceforge instance at 0x351fd40> bug 2885681 not found
[07:16] <trinikrono> lol and this is the other http://sourceforge.net/tracker/?func=detail&aid=2973867&group_id=137480&atid=738663
[07:16] <ubot4> trinikrono: Error: <Bugtracker.plugin.Sourceforge instance at 0x351fd40> bug 2973867 not found
[07:19] <ddecator> i would just link to the more recent upstream bug report
[07:19] <trinikrono> but the question is, can i just put it as a link in a comment
[07:20] <ddecator> the idea with linking is that it connects upstream and downstream so it's easier for ubuntu users to see the upstream report and for upstream developers to see the launchpad report. linking also displays the status of the upstream report on the launchpad report which is very useful. you should link it instead of just leaving a comment
[07:24] <trinikrono> so what should i click on , in the bug report to link it to the upstream bug tracker
[07:24] <ddecator> Also affects project
[07:25] <ddecator> then put the URL from the more recent upstream bug into the text area
[07:25] <trinikrono> :D, ill was wondering if i could do that
[07:25] <ddecator> yup, nice and easy =)
[07:27] <trinikrono> it tells me there is no project in launchpad, but when i go on the package in launchpad it says it does use launchpad for bug tracking
[07:28] <ddecator> what did you do exactly?
[07:29] <trinikrono> i copied the url from the sourceforge bugtracker
[07:29] <trinikrono> and clicked also affects project
[07:29] <trinikrono> and pasted it into the box
[07:31] <ddecator> ah, click the drop-down arrow next to the CheckGmail project, then under remote watch select URL and enter the URL in there
[07:32] <trinikrono> :D, there are two, one is the ubuntu package and the other is the project in launchpad
[07:33] <ddecator> the project =)
[07:33] <trinikrono> very good
[07:33] <ddecator> the only one of the two that gives you the remote watch option ;)
[07:35] <trinikrono> well i did that, can you tell me what i need to do again to get this triaged?
[07:36] <ddecator> alright, that part looks good. let me take a look at the rest of the report
[07:37] <ddecator> trinikrono: (btw, it's usually nice to leave a comment upstream saying that the issue was reported downstream, and provide a link to the lp report =))
[07:37] <trinikrono> ok, i will do that
[07:43] <ddecator> hm, idk if there are any apport hooks for this package, but you could have one of the people experiencing this in lucid run apport-collect in case the upstream devs want extra information on the system (not sure if they will need it or not, but doesn't hurt to get it if we don't know =))
[07:44] <ddecator> otherwise it looks good. i think getting that info will have it ready to be triaged
[07:46] <trinikrono> can i do this in 9.04, i am runing from a live-cd on my parents pc
[07:47] <ddecator> i think it'd be best if it was someone running lucid since it's the latest release (so there is no question that it might be outdated software)
[07:47] <ddecator> actually, tell you what
[07:47] <ddecator> i can try to reproduce it =)
[07:48] <trinikrono> i decided to adopt the bugs in this package for some reason, i thought it was cute lol
[07:48] <trinikrono> and thank you
[07:51] <trinikrono> make sure to run checkgmail -update, otherwise it will never work lol
[07:51] <ddecator> alright. i just have to finish responding to this one report real quick, then i'll try it out
[07:54] <ddecator> trinikrono: while i'm working on that. a little quiz >:)
[07:54] <ddecator> trinikrono: what should the importance of this bug be?
[07:55] <trinikrono> i would say low, since  it isnt a lot of users, but they really dont like it alot lol
[07:55] <trinikrono> i might have to duplicate it also
[07:56] <trinikrono> can you peak at bug 403135
[07:56] <ubot4> Launchpad bug 403135 in wine1.2 (Ubuntu) (and 30 other projects) "Notification area icon wrongly rendered/uses bg_color as a background (multiple apps) (affects: 287) (dups: 28) (heat: 1518)" [Low,Triaged] https://launchpad.net/bugs/403135
[07:59] <ddecator> that's a monster report..
[07:59] <trinikrono> =\, yes it is
[08:01] <ddecator> i don't think it's a dupe since the report you're working on is related to the setting of a background not working properly, where as the other ones all seem to be related to a background being present when it shouldn't be
[08:02] <trinikrono> okie
[08:02] <ddecator> i think checkgmail is moving towards no background, but it's still an option in the preferences
[08:02] <trinikrono> yea if they just take it out, no one would file bug reports about it lol
[08:04] <ddecator> yah, and i have the white b/g problem (wasn't sure, it kind blended in with my theme, haha) so one sec..
[08:08] <ddecator> heh, apparently there aren't any hooks...oh well, at least they'll see what versions of software are on my system
[08:10] <trinikrono> so it can triage then?
[08:12] <ddecator> just did =)
[08:13] <ddecator> now, it's true that it affecting a seemingly small amount of users helps contribute to it being a low priority, but there is one main thing that makes it a sure thing imo. any guesses as to what that is?
[08:13] <trinikrono> its not in main?
[08:14] <ddecator> it's not a core app, true, but there is one other thing
[08:16] <trinikrono> its cosmetics?
[08:16] <ddecator> bingo =)
[08:16] <ddecator> it doesn't affect the functionality of the software at all, it's just an appearance issue
[08:16] <ddecator> annoying yes, but it still functions properly
[08:17] <trinikrono> well i am happy, thanks my goal was just to confirm the bug tonight and now it is triaged
[08:17] <ddecator> yah, it's a pretty simple bug, should be easy for the devs to figure out
[08:18] <ddecator> that'll be a good package for you to work on =)
[08:19] <trinikrono> well i am not going that way yet, i just want to be a good triager first lol
[08:21] <ddecator> haha, fair enough
[08:21] <trinikrono> well thanks i am heading in
[08:21] <trinikrono> later
[08:22] <ddecator> alright, cya
[08:47] <BUGabundo_remote> Say Guud Bye to the Sun, say Hello to the rain :O
[10:58] <Wipster> Has anyone experianced the bug I am seeing, I dont have any responses on launchpad. Anyone on a wireless network with no DHCP and it working fine?
[11:00] <om26er> Wipster, I am but then I have to give static IP to connect
[11:05] <Wipster> om26er, yeh I have to set a static ip but once I connect I dont get the proper routes in 'route -n' and it doesn't work with this in syslog 'nm_system_replace_default_ip4_route(): (wlan0): failed to set IPv4 default route: -22'
[11:59] <elleuca> https://bugs.launchpad.net/bugs/568989
[11:59] <ubot4> Launchpad bug 568989 in openoffice.org (Ubuntu) (and 1 other project) "Untranslated Find & Replace dialog (affects: 2) (heat: 10)" [Undecided,New]
[13:28] <BlackZ> somebody could triage bug #576453 ? thanks
[13:28] <ubot4> Launchpad bug 576453 in xorg-server (Ubuntu) "Xorg cannot set a display resolution different than 800x600 (affects: 1) (heat: 6)" [Undecided,Confirmed] https://launchpad.net/bugs/576453
[13:34] <hggdh> BlackZ: no, not to triaged yet -- we are missing an upstream. But Bryce has it in his radar, so you are good to go
[13:35] <nigelbabu> heya hggdh :)
[13:35] <BlackZ> well hggdh thank you
[14:13] <optix> I think the Bug #362834 should be set to wishlist or possibly invalid. I am new to bug squashing and would like your opinion and help setting it to wishlist.
[14:13] <ubot4> Launchpad bug 362834 in atop (Ubuntu) "atop raw datafile should be renamed or not stored in /var/log" [Undecided,New] https://launchpad.net/bugs/362834
[14:30] <hggdh> hi nigelbabu
[14:30] <nigelbabu> hggdh: been long :)
[14:31] <hggdh> yeah... been quite busy lately
[14:31] <nigelbabu> may be we should move to PM :)
[15:39] <dholbach> Last day of https://wiki.ubuntu.com/UbuntuOpenWeek starts in 21m in #ubuntu-classroom with "Introduction to Ubuntu Development"
[15:41] <thekorn> hey dholbach
[15:41] <thekorn> wow, you are beginning with a monster session
[15:42] <dholbach> :)
[18:36] <elopio> hello, anybody here?
[18:36] <elopio> I'm experiencing this error: https://bugs.edge.launchpad.net/ubuntu/+source/language-selector/+bug/576935
[18:36] <ubot4> Launchpad bug 576935 in language-selector (Ubuntu) "can't add new language (affects: 1)" [Undecided,New]
[18:37] <elopio> I tried to debug it, but I can't install language-selector-dbgsym=0.5.7
[18:37] <elopio> it says: E: Couldn't find package language-selector-dbgsym
[18:38] <elopio> I followed the guide in https://wiki.ubuntu.com/DebuggingProgramCrash
[18:38] <elopio> I'm not sure if it's the right one, as the program is hanging, not crashing.
[18:45] <MrKanister> elopio: For some packages there are no debug symbols
[18:45] <elopio> MrKanister, so I can't debug it, right?
[18:45] <MrKanister> elopio: Usually you can use (for example) "apt-cache policy packagename-" [TAB] [TAB] to find debug symbols
[18:46] <MrKanister> elopio: It's not always necessary to have the debug symbols. Do you manage to produce a trace?
[18:47] <elopio> MrKanister, don't know how.
[18:47] <elopio> with strace? https://wiki.ubuntu.com/Strace
[18:47] <optix>  I think the Bug #362834 should be set to wishlist or possibly invalid. I am new to bug squashing and would like your opinion and help setting it to wishlist.
[18:47] <ubot4> Launchpad bug 362834 in atop (Ubuntu) "atop raw datafile should be renamed or not stored in /var/log" [Undecided,New] https://launchpad.net/bugs/362834
[18:48] <MrKanister> elopio: For crashers and hangers, https://wiki.ubuntu.com/Backtrace is usually the first choice
[18:48] <elopio> MrKanister, I can do it. I thought that in order to do the backtrace I needed the debugging symbols
[18:49] <eveningsky> Today's update broke my nvidia driver. What's the best way to report this? And how do I undo the update?
[18:49] <MrKanister> elopio: As I said, it's ot always necessary to have debug symbols for all packages involved.
[18:49] <elopio> MrKanister, ok, I'll do it.
[18:49] <elopio> thanks :)
[18:49] <MrKanister> elopio: When you have the backtrace, upload it somewhere and I will look at it
[18:49] <MrKanister> no problem
[18:49] <elopio> cool, give me a second
[18:50] <hggdh> optix: looking
[18:52] <hggdh> optix: done (wishlist) thank you.
[18:54] <hggdh> eveningsky: ubuntu-bug xorg-server should do the trick. Best way is to open a bug on it
[18:55] <hggdh> eveningsky: how you roll back... I do not know. You did not even tell us which package(s) was(were) upgraded...
[18:55] <optix> hggdh: Thank you
[18:58] <MrKanister> elopio: From what I've seen, language-selector (respectively gnome-language-selector) is written is python, so the "normal" debugging won't apply here
[18:58] <elopio> MrKanister: that was what I was just going to ask you
[18:58] <MrKanister> elopio: that's also why there are no debugging symbols, one does not need them
[18:58] <eveningsky> hggdh. Is that the command for opening the bug? It reports "Package xorg-server does not exist"
[18:59] <elopio> gdb says that is not a binary
[19:00] <astraljava> eveningsky: It's xserver-xorg.
[19:00] <MrKanister> I haven't debugged python script, so I don't know what's the correct way to find the hanging part in the code
[19:00] <elopio> MrKanister, I found this http://wiki.python.org/moin/DebuggingWithGdb
[19:00] <elopio> I'll try to follow it.
[19:01] <hggdh> eveningsky: sorry for the wrong name
[19:02] <MrKanister> elopio: That looks good. My next suggestion would have been: start "gnome-language-selector" in the terminal and wait until it hangs, then [Ctrl] + [C], but I don't know how reliable you get a trace that way
[19:04] <hggdh> optix: I am approving you now
[19:04] <eveningsky> astraljava, hggdh. thanks. Bug report in progress. I just figured out how to get a list of the updates. I'm posting it online right now I'll give you a link in a second.
[19:05] <optix> hggdh: thank you - I'll be around :)
[19:05] <hggdh> optix: did you *request* membership? ;-)
[19:05] <hggdh> or just asked for it?
[19:06] <hggdh> optix: T L R has been accepted
[19:06] <optix> hggdh: I thought I followed all the steps
[19:07] <optix> correctly?
[19:07] <eveningsky> hggdh, http://pastebin.com/2ja6ZHwt
[19:07] <hggdh> it's just that if you actually go and request entry (on the bugsquad page) it makes it easier on us
[19:08] <eveningsky> I don't see xserver-xorg on that list. Should I open a bug on one of those packages instead?
[19:08] <optix> hggdh: Sorry, I will pay more attention.
[19:09] <hggdh> eveningsky: except for the kernel (you really need the -preempt one?), I see no packages directly involved on X
[19:09] <hggdh> eveningsky: one try: reboot, and select the previous kernel
[19:10] <hggdh> optix: the reason is simple: we will not risk adding the wrong person ;-)
[19:10] <hggdh> and -- optix -- thank you for helping :-)
[19:10] <eveningsky> hggdh, That's the default kernel for Ubuntu Studio. I'm pretty sure it's to get low latency audio.
[19:10] <hggdh> eveningsky: OK. Try the previous kernel, then
[19:10] <eveningsky> should I report it as a kernel bug?
[19:11] <elopio> MrKanister: http://pastebin.org/207494
[19:11] <elopio> python is so cool :)
[19:11] <hggdh> perhaps. Right now sounds like something related to the kernel
[19:11] <eveningsky> hggdh, or should I just note the kernel in an xserver bug?
[19:11] <elopio> the error seems to be File "/usr/lib/python2.6/dist-packages/apt/package.py", line 1205, in mark_install
[19:11] <elopio> fixer.resolve(True)
[19:11] <elopio> SystemError: E:Unable to correct problems, you have held broken packages.
[19:12] <hggdh> eveningsky: if you ran ' ubuntu-bug' the current kernel should be there. Before saying anything else about it, better to check if it works on the previous one
[19:12] <MrKanister> elopio: Good work. You should attach it to the bug report
[19:12] <hggdh> darn, accents are not being marked as dead symbols
[19:13] <astraljava> eveningsky: I'm curious, how did you get that list of the updated packages?
[19:13] <elopio> MrKanister, and should I mark the bug as confirmed?
[19:13] <micahg> jcastro: ping re session scheduling
[19:13] <MrKanister> elopio: Yes, you can do that
[19:13] <elopio> cool. This is fun.
[19:13] <eveningsky> astraljava, Synaptic, File->History. Choose date.
[19:13] <astraljava> eveningsky: Okay, thanks! :)
[19:14] <hggdh> micahg: jcastro is giving a presentation righrt now
[19:14] <elopio> I'll try to help more. I'll be hanging around to ask here in case of doubt.
[19:14] <micahg> hggdh: ah, ok, it can wait till later
[19:14] <MrKanister> elopio: concerning debug symbols: If this had been a binary application, you would have to look at the lines with "No symbol table available"
[19:14] <eveningsky> hggdh, Is the bug report saved somewhere without my finishing the reporting process?
[19:14] <hggdh> eveningsky: if you interrupted the process, no
[19:15] <MrKanister> elopio:  For example line41 + 42
[19:15] <MrKanister> elopio: Then you would do a "dpkg -S /lib/libglib-2.0.so.0" to find out for which package you could need further debug symbols
[19:15] <eveningsky> hggdh, Wouldn't reinstalling the old kernel interrupt process?
[19:15] <elopio> MrKanister: ok. thanks for the tip.
[19:16] <MrKanister> elopio: sure; debugging crashes is fun ;)
[19:16] <elopio> now, the process that follows is that a triager marks the bug as triaged and then a developer tries to resolve it.
[19:16] <elopio> am i right?
[19:17] <MrKanister> elopio: Yes. When a triager thinks the bug has enough information for a developer lo look at it, you can mark it as triaged
[19:17] <hggdh> eveningsky: you would you need to reinstall the previous kernel? A kernel update does not remove it, normally
[19:18] <hggdh> s/you/why you/
[19:18] <elopio> MrKanister, well, thanks. I'll see you around :)
[19:19] <MrKanister> Great
[19:20] <eveningsky> hggdh, I see, but there is still a reboot involved, right?
[19:22] <hggdh> eveningsky: yes indeed. You must reboot, kick grub and select the previous kernel
[19:24] <eveningsky> I'm just going to report what I got and go for it.
[19:25] <hggdh> eveningsky: then it might be a good idea to add the list of updated packages in the bug
[21:20] <connex> Hi, i am experiencing problems with Ethernet device, i get connectivity problems, dmesg spits out the following: http://pastebin.com/iPYSGb6X
[21:32] <balachmar> Hi, just started out with triaging. So still not always sure what the best response is: for instance bug 577175 seems to be something that will not be reproducible, since something went wrong during the upgrade process. So I think this should be converted into a support request. Could someone check if that is the correct action?
[21:32] <ubot4> Launchpad bug 577175 in man-db (Ubuntu) "package man-db 2.5.7-2 failed to install/upgrade: subprocess installed post-installation script returned error exit status 1 (affects: 1)" [Undecided,New] https://launchpad.net/bugs/577175
[21:33] <ddecator> you usually have to look at the logs for failed to install bugs to see what caused the install to fail
[21:34] <balachmar> ddecator: I did it mentions: debconf: DbDriver "config": /var/cache/debconf/config.dat is locked by another process: Resource temporarily unavailable quite a few times.
[21:36] <ddecator> balachmar: huh. i'm not sure what could cause that as idk what kinds of programs would lock that file, but it could be that they had something open which was using that file when the update was trying to install (that's just a guess, it'd be better if someone more familiar with the package could answer that)
[21:37] <balachmar> ddecator: yes, but that is what I mean, I don't think it is a bug, but more a freak accident which caused the upgrade to fail in his/her case. Which is causing problems now.
[21:38] <ddecator> balachmar: it's possible, but i wouldn't mark it as a question until you know that there isn't a bug causing that file to be locked when it shouldn't be
[21:38] <balachmar> By the was is bug 577167 one of those bugs I shouldn't touch?
[21:38] <ubot4> Launchpad bug 577167 in dkms (Ubuntu) "Update the version to 2.1.1.2-0ubuntu1 released in lucid (affects: 1)" [Undecided,New] https://launchpad.net/bugs/577167
[21:39] <balachmar> ddecator: ok, any idea how to find out it is a bug?
[21:40] <yofel> balachmar: maybe talk to jibel when he's here, he takes care of most dpkg bugs
[21:41] <yofel> I have seen that error a few times already, but I don't know what the issue is
[21:42] <balachmar> yofel: ok, will make a note about that.
[21:42]  * yofel looks at the dkms bug..
[21:43] <yofel> hm...
[21:45] <yofel> I'm not 100% sure, but I think that's wrong, it should either be filed aganst the karmic-backports project or be fixed by a karmic SRU in the original bug
[21:46] <yofel> latter would be more likely IMO
[21:46] <balachmar> Well at least it is not a man-db bug :)
[21:47] <yofel> man-db?
[21:47] <ddecator> the first bug he mentioned
[21:47] <yofel> oh, I was talking about the second bug
[21:48] <balachmar> ooh sorry misreading dkms for dpkg...
[21:48] <balachmar> weird...
[21:49] <balachmar> because you also mentioned jibel taking care of most dpkg bugs...
[21:51] <yofel> ah, heh, I went on to the second one after that as I don't know more than I said, possibly affect dpkg, but I'm not sure it's there either, depends on why it's locked
[21:52] <balachmar> you are just too quick for me :P
[21:53] <balachmar> got to go now, will be back tomorrow. I like it, just need to get the hang of it. Learn to know what to do when etc. So I guess I will be "bugging" people here for a while. I hope you guys don't mind...
[21:53] <yofel> np, we were all new  once ;)
[21:54] <balachmar> I like that spirit :)
[21:54] <balachmar> Thanks for the help anyway. (I'm actually making a mindmap to document stuff I need to remember... )
[21:55] <balachmar> so maybe till tomorrow
[21:55] <ddecator> sounds good. cya =)
[21:55] <yofel> balachmar: don't forget to read yourself through the knowledge base
[21:55] <yofel> balachmar: it's *a lot* :P https://wiki.ubuntu.com/BugSquad/KnowledgeBase
[21:56] <balachmar> aah thanks, it is bookmarked :) see ya
[22:11] <yofel> bug 577200
[22:12] <ubot4> Launchpad bug 577200 in gramps (Ubuntu) "Gramps crashes in KDE 4.4.3 (affects: 1)" [Undecided,New] https://launchpad.net/bugs/577200
[22:30] <ddecator> why does the BugSquad Roadmap meeting have to be at 3am my time? -_-