[00:24] <jrod> I'm having trouble finding the page to add a computer to my personal cloud.
[00:25] <jrod> When I follow the directions at: https://one.ubuntu.com/support/installation/ I never see the screen in step 8.
[00:29] <duanedesign> hello jrod \
[00:29] <jrod> Hi duanedesign
[00:29] <duanedesign> jrod: that is a bug affecting some people on Lucid
[00:30] <duanedesign> jrod: fortunately we should be able to workaround it easy
[00:30] <jrod> Awesome
[00:30] <duanedesign> jrod: close the Ubuntu One Preferences application window (if it's already open)
[00:30] <jrod> Done
[00:30] <duanedesign> pen your Terminal (located in Applications >> Accessories) and run
[00:31] <jrod> Gotcha
[00:31] <duanedesign> u1sdtool -q; killall ubuntuone-login; u1sdtool -c
[00:31] <duanedesign> after running that command your browser should open and place you on the correct page
[00:32] <duanedesign> i think step 2 in the /Installation instructions
[00:32] <jrod> Awesome
[00:32] <jrod> Thanks, duanedesign
[00:33] <duanedesign> jrod: \o/
[08:41] <rye> anybody using Tomboy sync here?
[09:14] <duanedesign> hello all
[09:16] <facundobatista> Hola duanedesign
[09:23] <kermiac> hey duanedesign :)
[09:27] <kermiac> if anyone sees rye, he was asking about tomboy sync - seems to be down for me too --> http://ubuntu.pastebin.com/74x0pNPE
[09:29] <duanedesign> hello kermiac
[09:32] <duanedesign> oops your right kermiac
[09:32] <duanedesign> no tomboy sync
[09:32] <kermiac> about tomboy?
[09:32] <kermiac> yeah
[09:32] <kermiac> it was working last night, but when rye mentioned tomboy  I thought I'd try to sync
[09:33] <kermiac> seems to be a server-side issue as it's failing on both karmic & lucid machines
[09:52] <b1ackcr0w> is uo down?
[09:53] <duanedesign> hello b1ackcr0w
[09:53] <b1ackcr0w> hi
[09:53] <duanedesign> b1ackcr0w: there is an issue with note (tomboy) sync at the moment
[09:54] <duanedesign> b1ackcr0w: let me test file snc locally...
[09:54] <b1ackcr0w> oh geez,
[09:56] <duanedesign> b1ackcr0w: file syncing appears to be OK
[09:57] <b1ackcr0w> its notes i need
[09:57] <duanedesign> ugh
[09:58] <duanedesign> b1ackcr0w: rye was just on asking about it earlier. So i am sure he is working on it, or has pinged whomever needs to be notified.
[09:59] <duanedesign> if you can idle for awhile someone might pop in with more info
[09:59] <b1ackcr0w> my own silly fault for trusting cloud
[10:01] <duanedesign> b1ackcr0w: if you just need access to the cloud notes the edge server is still showing notes https://edge.one.ubuntu.com/notes/
[10:03] <b1ackcr0w> duanedesign, thx, got it
[10:08] <duanedesign> good to see all the '@conference/ubuntudevsummit'
[10:34] <statik> hi duanedesign, are you at UDS?
[10:35] <duanedesign> hello statik. not physically
[10:35] <statik> duanedesign: ah, ok. will keep a close eye for you on IRC then :) you must be up really early in the morning to participate! were you able to hear marks keynote OK?
[10:36] <duanedesign> yes i did :)
[10:36] <duanedesign> yes got up at 2am
[10:36] <duanedesign> but i was so excited it was easy to get up
[10:40] <duanedesign> hello rye
[10:41] <rye> duanedesign, hello!
[10:42] <duanedesign> statik: excited about the OneConf session later. If you get an opportunity you should see some of the progress i made on my package/config sync app https://launchpad.net/stipple
[10:42] <duanedesign> rye: make it Brusseld safely ?
[10:43] <rye> duanedesign, kind of, will write a blog entry about this - that was awesome :)
[10:43] <duanedesign> s/Brusseld/Brussels
[10:43] <rye> duanedesign, so currently we see that Notes sync ends up with tomboy exception. The Tomboy gets OpenID page instead of json o_O
[10:44] <duanedesign> http://ubuntu.pastebin.com/74x0pNPE was an error kermiac got
[10:46] <rye> duanedesign, i have more info about that except ion:)
[10:48] <rye> duanedesign, http://paste.ubuntu.com/431014/
[10:48] <rye> duanedesign, something changed on the servers from saturday to monday
[10:48] <rye> but i can't find any changes
[10:50] <duanedesign> :\
[10:58] <statik> hi rye, i am in snakewood next for the community developer process session
[11:21] <rye> ok, the edge.one.ubuntu.com works fine
[11:57] <duanedesign> rye: yep
[12:04] <easter_egg> hi
[12:05] <easter_egg> how to clean my ubuntuone-client account informations and use another account?
[12:05] <easter_egg> I can't find the logout button ;P
[12:05] <duanedesign> easter_egg: hello
[12:05] <easter_egg> duanedesign, hello
[12:06] <easter_egg> can you help me? =]
[12:06] <duanedesign> easter_egg: is there something wrong with your account?
[12:06] <duanedesign> easter_egg: that you would need another one
[12:06] <easter_egg> yes ;P
[12:07] <easter_egg> Im passing one big trouble with ubuntu open id
[12:07] <duanedesign> easter_egg: what seems to be the problem you are having
[12:07] <duanedesign> ahh
[12:07] <easter_egg> for two weeks ;P
[12:07] <easter_egg> and I needed to remove my account ;~
[12:08] <easter_egg> for can login in launchpad
[12:08] <easter_egg> and I created a new account with the new openid
[12:08] <easter_egg> in ubuntu one too
[12:08] <easter_egg> and I need to reconfigure my client
[12:09] <easter_egg> it looks like clean up all the ubuntuone-client configs
[12:09] <easter_egg> what I should to do?
[12:11] <duanedesign> easter_egg: well you wiill need to remove the tokem from
[12:11] <duanedesign> one sec..
[12:12] <duanedesign> open Applications->Accessories->Passwords and Encryption Keys
[12:13] <duanedesign> easter_egg: r-click on the UBuntu ONe Token and 'delete'
[12:13] <easter_egg> thanks =]
[12:13] <duanedesign> Go to https://one.ubuntu.com/account/machines/
[12:13] <duanedesign> remove your computer from old account
[12:15] <easter_egg> the new account is working now =]
[12:15] <easter_egg> thank you very much for help
[12:15] <duanedesign> easter_egg: you got it? good
[12:15] <easter_egg> yes =]
[12:15] <easter_egg> Im configuring tomboy and evolution now
[12:16] <duanedesign> easter_egg: be aware that Tomboy note sync is down for maintenance right now
[12:17] <easter_egg> yep... I'm got an error that contains it
[12:17] <duanedesign> i am sure it will be back up and running shortly :)
[12:17] <easter_egg> I will configure my cellphone and evolution
[12:17] <easter_egg> the Contacts working?
[12:17] <duanedesign> the mobile contact sync is great!
[12:18] <duanedesign> phone sync is
[12:18] <easter_egg> Upgrade in progress
[12:18] <easter_egg> The contacts service is currently undergoing upgrade work, and will be back online in about 30 minutes.
[12:18] <easter_egg> I will wait 30 minutes xD
[12:18] <easter_egg> no problem ;x
[13:06] <easter_egg> duanedesign, that was my problem:
[13:06] <easter_egg> https://answers.launchpad.net/launchpad-foundations/+question/109576
[13:19] <ChrisPW> I seem to be stuck "processing queues", I've got 583 items on the waiting-content list but no uploads/downloads in progress - any suggestions for getting it moving?
[13:19] <duanedesign> hello ChrisPW
[13:19] <ChrisPW> tried the obvious disconnect/connect
[13:19] <ChrisPW> hi duane
[13:19] <duanedesign> ChrisPW: it is probably processing metadata
[13:19] <duanedesign> ChrisPW: what does u1sdtool -s say
[13:20] <ChrisPW> State: QUEUE_MANAGER     connection: With User With Network     description: processing queues     is_connected: True     is_error: False     is_online: True     queues: WORKING_ON_BOTH
[13:20] <duanedesign> ChrisPW: looks like it is working on your information
[13:21] <ChrisPW> I need to have a read through the comms spec, seems like an odd process so far :-)
[13:21] <duanedesign> ChrisPW: when i want to monitora download I like to open a Terminal and run this command. tail -fn 50 ~/.cache/ubuntuone/log/syncdaemon.log
[13:22] <duanedesign> lets you monitor what is being written to the syncdaemon.lg
[13:22] <ChrisPW> good tip, I'll keep an eye on that for a while
[13:25] <ChrisPW> does look like its slowly crawing through my metadata queue
[13:27] <duanedesign> ChrisPW: there is work being done to optimize the processing of metadata
[14:46] <osfnix> no work ubuntuone :(
[14:49] <dobey> osfnix: hmm?
[14:50] <osfnix> see you soon
[16:10] <mr_chris> Is the Ubuntu One music store browseable outside of Rhythmbox and Banshee?
[16:10] <mr_chris> Rather, is it possible to browse it in a regular web browser?
[16:10] <duanedesign> currently it is not
[16:10] <mr_chris> duanedesign: Will it be in the future?
[16:11] <duanedesign> you can go to the 7digital site
[16:11] <mr_chris> Good point. I could do that.
[16:12] <mr_chris> I just ask because I'd hate to see Canonical fall into the same pattern of vendor lock-in that Apple has with iTunes.
[16:12] <mr_chris> It
[16:13] <mr_chris> It'd be nice to browse for songs in a web browser on some other platform then have them waiting to download to Ubuntu One.
[16:13] <duanedesign> mr_chris: yes there was just some discussion about this at the developer summit
[16:17] <mr_chris> duanedesign: What was the consensus? Do you, or anyone else in here, have information on what the future holds on this topic?
[16:19] <duanedesign> mr_chris: check this out
[16:19] <duanedesign> http://www.7digital.com/stores/default.aspx?shop=496&partner=983
[16:19] <duanedesign> just had a peak at the code and found the urll
[16:20] <duanedesign> mr_chris: the topic in discussion was to have a plugin for rhythmbox where you could tweet about a song you bought and it would provide a link to the U1MS
[16:21] <rye> mr_chris, what was your question (sorry, suspended/unsuspended between sessions and lost the link obviously) ?
[16:21] <duanedesign> rye: visiting the music store in a browser
[16:22] <rye> aquarius, ^
[16:22] <aquarius> I strongly recommend you don't use that URL, because it won't let you actually buy songs
[16:23] <mr_chris> duanedesign: Very nice! Thats a start. Thanks for the information.
[16:23] <aquarius> The store exists only in Rhythmbox for a reason.
[16:23] <aquarius> the reason is that rhythmbox does some integration work to make stuff work.
[16:23] <duanedesign> aquarius: ahhh, thank you
[16:23] <aquarius> and if you use the store link manually in a browser, then it might, for example, make you pay for a song and not give you that song.
[16:23] <aquarius> so don't use it :)
[16:23] <mr_chris> Rye: I was asking about the music store and the ability to browse and use it outside of Rhythmbox and Banshee.
[16:24] <aquarius> I want to make the store available outside Rhythmbox and Banshee, but we haven't been able to, yet.
[16:24] <duanedesign> aquarius: thank you for the clarification.
[16:25] <mr_chris> Rye: I'm concerned about how it is now due to the fact that it locks me into a specific player. While I like Rhythmbox now, I may not in the future. I'd hate to see Canonical fall into the same trap as Apple did with iTunes.
[16:30] <rye> mr_chris, unfortunately I am not a user of ubuntu one music store, since I am not that into music. But i think that the possibility to buy things w/o rhythmbox involved is a good thing
[16:31] <rye> so that's my humble opinion
[16:32] <mr_chris> Rye: I'm curious. Who would be the appropriate person to express this question/opinion to?
[16:32] <mr_chris> I'd really just like to know if it's even a priority with the developers.
[16:33] <rye> mr_chris, that's aquarius.
[16:36] <aquarius> mr_chris, we just had a session about that subject at UDS
[16:38] <mr_chris> aquarius: So I've heard. What was the concensus? Is this a priority? Thanks for taking the time to answer this.
[16:43] <aquarius> mr_chris, we want to do it, but probably we won't have time during the maverick cycle
[16:46] <mr_chris> aquarius: Glad to hear it. From a business standpoint, that would seem to make sense if Ubuntu One ever goes cross platform. Thanks for taking the time to discuss this.
[16:48] <aquarius> mr_chris, no problem. Thanks for your input -- it's always useful to hear from people why they would like things so we can add them to our list of interested users and make decisions based on data  :)
[16:49] <ChrisWoollard_> aquarius: I don't know if you have fixed it yet.... But I still have a song that refuses to download.
[16:49] <ChrisWoollard_> >	it has accented characters
[16:51] <aquarius> ChrisWoollard_, I hit a similar bug myself. I haven't had a chance to fix it yet, because I'm at the Ubuntu Developer Summit
[16:51] <aquarius> (in Belgium)
[16:52] <ChrisWoollard_> i know. but at least you have an idea what is going on
[18:36] <duanedesign> has anyone tested Ubuntu One on Wubi? Being unfamiliar with Wubi I have to ask, is their any reason U1 would not work on Wubi?
[18:40] <mkarnicki> beuno: haha, it it a regular practice to change nick to nick-lunch when having lunch :D?
[18:40]  * mkarnicki kind of new to irc
[18:40] <beuno> mkarnicki, well, for me at least  :)
[18:40] <beuno> just so people know that it'll take me a while to reply
[18:41] <mkarnicki> beuno: got it ;)
[18:41] <beuno> mkarnicki, I wouldn't use me as a reference for almost anything though
[18:43] <mkarnicki> beuno: why not, that's actually a pretty neat idea ;)
[18:54] <topyli> it's not really a good idea, many people will not approve
[18:54] <topyli> if you don't reply, your friend will probably see you're not replying
[18:55] <topyli> you can also go /away nice and quiet, and leave a message, and this will not bother those who don't care if you're having lunch or not
[18:56] <beuno> topyli, yeah, it's a work thing for me
[18:57] <beuno> people talk to me here and on the private Canonical IRC, and the /away thingie doesn't tell them I'm away unless they talk to me in private
[18:58] <topyli> you don't reply, you're away. i guess canonical has smart people who will realise this :)
[18:58] <topyli> you will reply later, which means you're back
[18:59] <beuno> topyli, it's about managing expectations
[19:00] <beuno> if I'm at lunch, they may want to talk to someone else about it, as they need it resolved now
[19:00] <beuno> if I don't reply, well, it's hard to decide
[19:00] <topyli> maybe you need to discover jabber
[19:00] <topyli> for work that is
[19:02] <topyli> anyway, you do whatever it is you do in canonical, i'll change it when you hire me not sooner :)
[19:02] <beuno> ;)
[19:06] <drocamor> hi. I am having issues with music i purchased from the ubuntuone music store. I have been charged and haven't received the music. I put in a ticket with 7digital a few days ago but they have not responded. is there someone better to get in touch with?
[19:07] <beuno> drocamor, alecu may be able to help you
[19:07] <drocamor> alecu: can you help?
[19:11] <drocamor> hmm
[19:12] <drocamor> if there was like a number to call at 7digital that would be good
[19:16] <beuno> drocamor, maybe alecue is at lunch
[19:16] <beuno> drocamor, what's the state of your music?
[19:16] <beuno> you can't see it all anywhere?
[19:17] <drocamor> beuno: well i purchased an album on friday and it didn't download in rhythmbox right away. I checked on the ubuntuone site in the files section and didnt see them there
[19:17] <drocamor> so i decided to wait for a day or two
[19:17] <drocamor> on saturday i put in a ticket about this and haven't heard back
[19:17] <drocamor> i updated the ticket this morning asking if there was more information
[19:18] <drocamor> in rhythmbox under 'My Downloads' in ubuntuone i see this next to each song "There was a problem completing the download. Try downloading again"
[19:18] <drocamor> i have tried downloading it again a few times
[19:18] <drocamor> but it is not even in the files section of ubuntuone
[19:19] <beuno> drocamor, we'll fix this
[19:19] <beuno> we're a little short on people today, as everyone seems to be at UDS
[19:19] <drocamor> beuno: thanks! do you need more info from me? lik my order number?
[19:19] <drocamor> beuno: UDS?
[19:19] <beuno> drocamor, Ubuntu Developer Summit
[19:20] <beuno> I don't need anymore information, as I don't know much on how the music store works
[19:20] <drocamor> hah ok
[19:20] <beuno> I'd prefer alecu or aquarius to show up  :)
[19:20] <drocamor> beuno: you work for canonical?
[19:20] <beuno> drocamor, I do, on Ubuntu One
[19:20] <beuno> but on the web-side of things
[19:21] <drocamor> beuno: cool. it is a good product
[19:22] <beuno> thank you, everyone works very hard in it
[19:30] <drocamor> alecu: can you help me with some music i purchased from the music store that is not showing up in my ubuntuone account?
[19:36] <alecu> drocamor, hi. Can you check if the files show up on https://one.ubuntu.com/files/ ?
[19:38] <drocamor> alecu: I am checking now. They are not there. The "Purchased Music" folder is empty.
[19:47] <drocamor> alecu: any ideas?
[19:49] <alecu> drocamor, sorry, was afk. Can you please tell me the name of the artist/album ?
[19:50] <drocamor> alecu: Christ. - Blue Shift Emissions
[19:50] <alecu> drocamor, ok.
[20:00] <damian168> hello
[20:01] <damian168> anyone?
[20:02] <damian168> honk
[20:03] <alecu> drocamor, I've found in our logs that there seems to be a 7digital database issue with the songs you've bought. I'll ask 7d to resolve this issue, and then we'll be able to retry the download of your tracks. Please excuse us for the inconvenience.
[20:03] <alecu> hi damian168
[20:04] <drocamor> alecu: thanks! How long do you think until this will be resolved?
[20:08] <alecu> drocamor, well, 7d offices must be already closed, so I think this should be worked out tomorrow. If tracks haven't downloaded, please use the "try downloading again" link then.
[20:10] <drocamor> alecu: i really wish they would have responded to my original request. I will try again tomorrow. thanks for your help!
[20:13] <alecu> drocamor, no problem. Feel free to contact me if things are not solved and also if they are :-)
[22:26] <test> hi
[22:27] <Guest56629> is anyone here that can help me with ubuntu one, i removed my device
[22:27] <Guest56629> now i cant't add my computer again
[22:28] <beuno> Guest56629, check out http://bit.ly/caHbOf
[22:28] <Guest56629> thank you very much :)
[22:31] <Guest56629> that link is realy helpfull for me
[22:32] <Guest56629> i was searching and reading the faq for hours and i didn't found it
[22:32] <Guest56629> bad day for me today :D
[22:32] <beuno> Guest56629, yeah, we're working on improving that problem
[22:34] <Guest56629> by the way i had a problem with the bookmark synk ... after synk all my bookmark where gone :(
[22:35] <beuno> Guest56629, oh?
[22:35] <beuno> that shouldn't happen
[22:35] <beuno> urbanape, you around to help Guest56629?
[22:35] <Guest56629> i remove the firefox extention after that porblem
[22:37] <Guest56629> but i still can't add new bookmarks in firefox
[22:51] <Guest56629> sorry had some problems
[22:57] <Guest56629> are there any known bugs for the bookmark synk?
[22:57] <beuno> Guest56629, not for loosing the bookmarks, now
[22:57] <beuno> actual syncing is disabled at the moment
[22:57] <Guest56629> hmm
[22:57] <beuno> but that shouldn't affect your bookmarks locally at all
[22:57] <Guest56629> i can't add new bookmarks?
[22:58] <Guest56629> firefox hangs for like a half minute, when i try to add a new bookmark
[22:59] <Guest56629> but no new bookmark is created
[23:02] <beuno> Guest56629, can you file a bug about that?
[23:04] <Guest56629> ok
[23:09] <Guest56629> should i report fore bindwood?
[23:12] <beuno> Guest56629, yes please
[23:17] <MechaMechanism> Whats the ETA for when things are expected to get back to normal, I still can't sync contacts & bookmarks
[23:18] <beuno> MechaMechanism, we're hoping to have the new couchdb servers in place this week
[23:18] <beuno> that will allow us to re-enable everything
[23:18] <MechaMechanism> Ok, thanks
[23:18] <beuno> MechaMechanism, we're rushing to get this back up, apologies for the lenghty outage
[23:18] <beuno> lengthy even
[23:18] <beuno> Lucid hit us harder than expected  :)
[23:19] <MechaMechanism> Well you know what they say... crap happens :)