| chotchki | hello everyone, i'm looking to start helping with bug triage and wondered if anyone could guide me some | 04:25 |
|---|---|---|
| chotchki | ive read through the wiki pages around triage and wanted to pick a sample bug and make sure im following the process properly | 04:27 |
| chotchki | namely what ive done to bug #580710 | 04:35 |
| ubot4 | Launchpad bug 580710 in evolution (Ubuntu) "Evolution crashes when starting new message (affects: 1) (heat: 6)" [Undecided,Incomplete] https://launchpad.net/bugs/580710 | 04:35 |
| * ddecator looks | 04:40 | |
| ddecator | chotchki: did you have any specific questions about it? | 04:41 |
| chotchki | ddecator, just whether I handled it properly as a newbie | 04:43 |
| ddecator | chotchki: looks like it to me. if it really is crashing (kind of hard to tell due to the wording in the description) then a crash report is always nice. however, since it's not a development release, apport is disabled by default, so the reporter will have to enable apport and then reproduce the crash. let me get you a response for that a sec... | 04:44 |
| chotchki | ddecator, one of these? https://wiki.ubuntu.com/Bugs/Responses | 04:46 |
| ddecator | chotchki: oh yah, there is one on there. after the reporter gets back to you, you can use either this: https://wiki.ubuntu.com/Bugs/Responses#Missing%20a%20crash%20report%20or%20having%20a%20.crash%20attachment or this: http://pastebin.ubuntu.com/433662/ | 04:48 |
| chotchki | thank you! | 04:49 |
| ddecator | chotchki: no problem =) | 04:50 |
| chotchki | is the pastebin method the preferred instructions? | 04:50 |
| ddecator | chotchki: pastebin is preferred for posting long things on IRC, such as output or stock responses like that. helps keep conversations on IRC clear =) | 04:51 |
| ddecator | chotchki: also a quick tip: if you click the arrow next to the ubuntu package listin on a bug report, you'll get a lot of options, and you can change the status of a bug and leave a comment at the same time (just a nice little timesaver) | 04:52 |
| ddecator | s/listin/listing | 04:52 |
| chotchki | nice, thanks! | 04:52 |
| chotchki | (i meant if the instructions you posted were the preferred method of starting apport) | 04:52 |
| ddecator | oh, gotcha. there's no preferred way really. i like the way in the response i gave you because it enables it for one session, where as the stock response on the site enables it until the user goes in and disables it (i believe) | 04:54 |
| chotchki | okay gotcha | 04:54 |
| ddecator | also, have you applied for bugsquad yet? i saw that you signed the CoC and you already read the triage guides | 04:56 |
| chotchki | i wasnt sure if i could apply since i only just started helping | 04:57 |
| ddecator | yup, all you have to do is sign the CoC and acknowledge that you read the triage guides on the wiki. you're not required to be a member, but it will make you eligible for a mentor if you wish to have one | 04:58 |
| chotchki | nice, ill probably apply in a couple days once i get a better feel for it | 05:01 |
| ddecator | sure thing. if you have any more questions, feel free to ask them here. it may take a while for someone to respond, but eventually someone will | 05:02 |
| chotchki | thanks for the help! | 05:05 |
| ddecator | any time =) | 05:05 |
| kermiac | anyone got a sec to help me get my head around how launchpad package assignment works now? It seems to have changed. I'm using staging to try to get my head around it but it's not sinking in :( I want to ensure that (as an example) https://staging.launchpad.net/ubuntuone-client/+bug/572595 has an "Ubuntu" task so that it is counted towards 5-a-day but "ubuntuone-client (Ubuntu)" doesn't seem to be available | 05:41 |
| ubot4 | Launchpad bug 572595 in ubuntuone-client "stopping synchonizing folder crashes nautilus (affects: 1)" [Undecided,Invalid] | 05:41 |
| ddecator | Affects Distribution, then select Ubuntu and find the package | 05:45 |
| kermiac | ok, looking - thanks ddecator | 05:46 |
| ddecator | kermiac: no problem. i wasn't sure either until i just tried that, haha. it's because the project on there doesn't tie the report to ubuntu, so you have to mark that it affects ubuntu and then you can find the package that's in the repo | 05:47 |
| kermiac | argh timeout :( trying again | 05:48 |
| kermiac | ddecator: ok... yeah, that work :) is that a "relatively" new change mate? I don't remember having to do that before | 05:49 |
| ddecator | kermiac: no idea, i've never had to do that before, haha | 05:49 |
| kermiac | ok, i'll ask the u1 guys. Thanks mate | 05:49 |
| ddecator | no problem | 05:50 |
| NickNak | Hi all. I was able to reproduce bug 454134 in Karmic, but not with Lucid. Should I mark it "Fix Released" (even though it may still be a problem in Karmic)? | 09:46 |
| ubot4 | Launchpad bug 454134 in openoffice.org (Ubuntu) "openoffice calc is crasing on moving sheet with drag and drop (affects: 9) (dups: 2) (heat: 64)" [Undecided,Confirmed] https://launchpad.net/bugs/454134 | 09:46 |
| tsimpson | no, just comment on it | 09:46 |
| NickNak | OK | 09:47 |
| SwedeMike | I have a bug that is "fix released" and closed (because it's fixed in 10.04, but still problem in 9.10), should I complain then? I have upgraded all my 9.10 to boxes to 10.04 so the problem is solved for me personally... | 10:21 |
| cwillu | SwedeMike, I usually add a target for the older version, and leave that as confirmed or wontfix | 10:38 |
| SwedeMike | this is https://bugs.launchpad.net/bugs/516524 if that helps? | 10:48 |
| ubot4 | Launchpad bug 516524 in plymouth (Ubuntu) (and 1 other project) "text plugin: mountall status clobbers passphrase prompt (affects: 2) (heat: 16)" [Medium,Fix released] | 10:48 |
| giantpune | hey boys. im looking at how to set a static IP address. i see the file i need to edit. but im trying to figre out where to find what to type in that file | 10:50 |
| giantpune | in windows i can type ipconfgi and it will tell my my current settings. is there a similar command in ubuntu? | 10:51 |
| giantpune | ipconfig^ | 10:51 |
| SwedeMike | ip -4 a l | 10:51 |
| jfi_ | you should try to ask #ubuntu | 10:51 |
| giantpune | sorry. i forgot i had this auto join the bugs channel | 10:51 |
| bullgard | thekorn: My SeaMonkey/Chatzilla just crashed. My ~/.xsession-errors should have noticed. What string should I grep for? (~/.xsession-errors does not show time-stamps.) | 15:08 |
| yofel | bullgard: it should be something like 'processname: ...' so search for seamonkey messages | 15:10 |
| yofel | bullgard: and do you have a segfault message in dmesg? | 15:10 |
| bullgard | yofel: dmesg does not show a segfault message. | 15:20 |
| bullgard | yofel: ~/.xsession-errors shows several warnings: "Window manager warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of 0 for 0x560003a (SeaMonkey)." | 15:25 |
| Aquina | ~/.xsession-errors gives me thousands of warnings a day. I still don't care anymore. Take care of errors and forget WARNINGS since thy will never dissapear. | 15:27 |
| bullgard | Aquina: Well. And how should I find out the reason why Chatzilla and SeaMonkey do crash about once a day without my intervention? | 15:30 |
| yofel | bullgard: you could run it in gdb, will slow it down though | 15:36 |
| * yofel doesn't care about .xsession-errors either, KDE puts too much stuff in there... | 15:37 | |
| bullgard | yofel: Thank you. | 15:40 |
| Aquina | Hm. A.p. that's a good question. I doubt however it has something to do with WM warnings. I'm not the maintainer of these programs and don't know their code but I think the problem is elsewhre. What dies the /var/log hive say? Checked all the usual files after the crash? | 15:43 |
| Aquina | As an alternative install debug symbols for these apps and run 'em with a debugger. Upon crash you'll have something to post on Launchpad. :-) | 15:44 |
| === nigelbabu is now known as nigelb | ||
| bullgard | Aquina: I do not know what "the usual files after the crash" are. Please name them. | 16:32 |
| Damascene | https://bugs.launchpad.net/ubuntu/+source/vinagre/+bug/406383 | 16:35 |
| Damascene | I've this bug now | 16:35 |
| ubot4 | Launchpad bug 406383 in vinagre (Ubuntu) "locked possibility to choose protocol and it is empty (affects: 1) (heat: 8)" [Undecided,Fix released] | 16:35 |
| Aquina | Usual = messages, daemon /X11/* and so on... | 16:49 |
| Aquina | Can someone tell me what the heat indicator on Launchpad means? | 16:49 |
| yofel | Aquina: http://blog.launchpad.net/bug-tracking/bug-heat | 16:51 |
| astraljava | Aquina: http://blog.launchpad.net/bug-tracking/bug-heat | 16:51 |
| yofel | heh | 16:51 |
| astraljava | :D | 16:51 |
| bullgard | Aquina: http://www.mail-archive.com/launchpad-dev@lists.launchpad.net/msg02125.html | 17:00 |
| === yofel_ is now known as yofel | ||
| bullgard | yofel: I probably made a mistake. I told you "[16:20]<bullgard>yofel: dmesg does not show a segfault message." But the command '~$ strace -e trace=open seamonkey' produced >100 times the message: "(seamonkey-2.0-bin:2766): Gdk-WARNING **: XID collision, trouble ahead." and at the end: "The program 'seamonkey-2.0-bin' received an X Window System error. This probably reflects a bug in the... | 17:38 |
| bullgard | ...program. The error was 'RenderBadPicture (invalid Picture parameter)'. | 17:38 |
| bullgard | (Details: serial 7778729 error_code 158 request_code 148 minor_code 7) (Note to programmers: normally, X errors are reported asynchronously; that is, you will receive the error a while after causing it. To debug your program, run it with the --sync command line option to change this behavior. You can then get a meaningful backtrace from your debugger if you break on the gdk_x_error()... | 17:38 |
| bullgard | ...function.) Segmentation fault --- SIGCHLD (Child exited) @ 0 (0) ---" -- Should I now do now '~$ strace -e --sync trace=open seamonkey'? | 17:38 |
| yofel | not sure, I'm not an expert when It comes to strace, I usually just use it when something hangs without crashing | 17:39 |
| yofel | anyone else? | 17:40 |
| benste | may I remove a i386 tag from a bug report if I as a 2nd person can confirm this bug on a amd64 system ? | 17:54 |
| benste | (talking about) https://bugs.launchpad.net/ubuntu/+source/compiz/+bug/578633 | 17:55 |
| ubot4 | Launchpad bug 578633 in compiz (Ubuntu) "If desktop effects are enabled, gnome-panel stills visible during fullscreen OpenOffice Impress presentation (affects: 2) (heat: 6)" [Undecided,Confirmed] | 17:55 |
| om26er | benste, yes | 17:55 |
| benste | k thx | 17:56 |
| benste | and if apport quotes "InstallationMedia: Ubuntu 9.10 "Karmic Koala" - Release i386 (20091028.5)" | 17:56 |
| benste | does it mean the lucid system was installed by an upgrade from karmic ? | 17:56 |
| kklimonda | yes | 18:00 |
| benste | k | 18:01 |
| benste | thx | 18:01 |
| skorasaurus | hi, I'd like to report that the fix in proposed is working, I read https://wiki.ubuntu.com/Testing/EnableProposed that 'For extra points please help us verify the fixes to the proposed updates as listed ' how do I verify ? just comment in the bug's LP ? | 18:01 |
| skorasaurus | it's been a while since I last did this, hehe. | 18:01 |
| kklimonda | yes, add the comment that you have tested package from -proposed, it has fixed the problem and you haven't seen any regressions | 18:02 |
| skorasaurus | k, thanks, kklimonda | 18:15 |
| om26er | #solang | 18:18 |
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| penguin42 | hmm, 1st time I think I've seen IRC spam | 18:30 |
| yofel | really? we had that huge DOS and spam attack before freenode switched ircds though | 18:32 |
| nigelb | yofel: dont remind me of those days | 18:34 |
| yofel | :P | 18:35 |
| nigelb | I popped in and asked for help in #ubuntu-ops | 18:35 |
| nigelb | but I dont think anything can be done since that person left the room | 18:35 |
| kklimonda | he god K-Lined anyway | 18:36 |
| kklimonda | got* | 18:36 |
| nigelb | oh yah :) | 18:38 |
| === radoe_ is now known as radoe | ||
| nigelb | BlackZ: bug 570879 isn't even in the right package | 20:38 |
| ubot4 | Launchpad bug 570879 in xserver-xorg-video-ati (Ubuntu) "OpenGL graphic errors in google earth (affects: 3) (heat: 16)" [Undecided,Confirmed] https://launchpad.net/bugs/570879 | 20:38 |
| nigelb | technically its a bug in google earth right? | 20:38 |
| BlackZ | nigelb: hmm | 20:39 |
| nigelb | also, bug 571257 isn't really confirmed. you're still awating information from OP, so its not exactly right to set an importance | 20:39 |
| ubot4 | Launchpad bug 571257 in gedit (Ubuntu) "Gedit closes after the open of a new created file (affects: 1) (heat: 6)" [Undecided,Incomplete] https://launchpad.net/bugs/571257 | 20:39 |
| nigelb | I'll have to -1 for now. Sorry :/ | 20:41 |
| nigelb | just reapply after a week or 2 | 20:41 |
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| trinikrono | hey all :D | 23:35 |
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