=== cpg|brb is now known as cpg
=== PyObjectPtr is now known as static_name
=== static_name is now known as apachelogger
[03:33] <brent> anybody know about being able to pay for music via paypal
[03:35] <beuno> brent, it's being re-enabled
[03:35] <beuno> I think it was postponed due to UDS
[03:35] <beuno> so proper testing could be done
[03:35] <brent> ok any idea when?
[03:36] <brent> not sure what uds is
[03:36] <beuno> Ubuntu Developer Summit
[03:36] <beuno> a conference
[03:36] <beuno> I don't know when, I'd guess next week
[03:36] <brent> thanks beuno
=== cpg is now known as cpg|biab
[05:38] <skandl> hi all
[05:38] <skandl> quick question
[05:39] <skandl> in 9.10, ubuntu one installed a cloud icon to indicate when when you were connected or transfering etc
[05:39] <skandl> is that gone in 10.04?
=== cpg|biab is now known as cpg
[05:45] <kermiac> hi skandl, yes. The applet isn't in 10.04
[05:45] <kermiac> you can use "u1sdtool -s" from a terminal window to see what's happening
[05:46] <skandl> ok thanks
[06:15] <duanedesign> hello kermiac
[06:15] <kermiac> hey duanedesign :) how are you today?
[06:16] <duanedesign> good
[06:16] <kermiac> that's good :)
[06:17] <duanedesign> kermiac: i noticed you were using 'level.default = TRACE'
[06:17] <duanedesign> is that how to increase the log info in Lucid?
[06:17] <kermiac> yeah, I saw that somewhere hehe
[06:17] <duanedesign> nice
[06:17] <kermiac> I believe it is
[06:18] <kermiac> I saw rye using it here when he pasted his config when he was helping someone diagnose
[06:20] <duanedesign> kermiac: Ill try it out. :)
[06:21] <kermiac> duanedesign: A strange thing I noticed is that a *lot* of reports are being filed against "Ubuntu One Client" (the upstream package) as opposed to
[06:21] <kermiac> "ubuntuone-client (Ubuntu)". These don't count towards 5-a-day :(. When I come across these I'm adding a "ubuntuone-client (Ubuntu)" task so that they will count towards 5-a-day
[06:21] <duanedesign> lol, thats it!
[06:22] <duanedesign> I have never been able to understand why some days my 5-5day does not work
[06:22] <duanedesign> :P
[06:23] <kermiac> duanedesign: I didn't either - I filed a bug against 5-a-day hehe
[06:23] <kermiac> duanedesign: do you use Ubuntu UNE?
[06:23] <duanedesign> no
[06:23] <kermiac> all of the bug reports that I have touched that were against the upstream package were not filed using apport except 1
[06:23] <kermiac> bug 572595 was filed using apport from UNE
[06:23] <ubottu> Launchpad bug 572595 in ubuntuone-client "stopping synchonizing folder crashes nautilus" [Undecided,Invalid] https://launchpad.net/bugs/572595
[06:24] <kermiac> and it is filed against the upstream package - I think this *might* be wrong
[06:24] <kermiac> from my understanding (which may be wrong) apport should file bugs against "ubuntuone-client (Ubuntu)"
[06:27] <duanedesign> i came across a couple 'gnomekeyring.IOError' and someone came in here today with it
[06:28] <duanedesign> kermiac: ^^
[06:28] <kermiac> duanedesign: yeah, I've seen a  few of them lately too
[06:29] <duanedesign> I had them run gnome-keyring-daemon; ubuntuone-preferences. Then they got the empty device error
[06:29] <duanedesign> workaround for that is to re authorize computer
[06:30] <kermiac> I actually just replied to one - bug 579158
[06:30] <ubottu> Launchpad bug 579158 in ubuntuone-client "nothing happens when i click on the ubuntu one icon from the menu or the me menu" [Undecided,Incomplete] https://launchpad.net/bugs/579158
[06:30] <duanedesign> yep that sounds like the same symptom. ubuntuone-preferences will not open
[06:31] <kermiac> yeah, the gnomekeyring.IOError isn't just happening for u1. Gwibber & a few other packages are effected
[06:32] <kermiac> seems like gnome-keyring isn't running for *some* reason
[06:32] <duanedesign> :\
[06:33] <kermiac> jdobrien is working on a similar bug too - bug 567194
[06:33] <ubottu> Launchpad bug 567194 in ubuntuone-client "Lucid (64 bit built 4/20/10) Ubuntuone not synchronizing, -preferences not starting" [High,New] https://launchpad.net/bugs/567194
[06:34] <duanedesign> kermiac: thats the one i commented on today
[06:34] <kermiac> ah, i see
[06:36] <kermiac> there are at least 3 or 4 other bug reports with this same issue but i can't remember the bug #'s off the top of my head
[06:37] <kermiac> I thought it was another "upgrade" bug (from karmic to lucid) but now there have been ppl who have done a fresh lucid install getting this same bug :( I can't seem to be able to reproduce it either - it's a strange bug
[09:36] <Bunghi> hello. i need some help with ubuntu one. anyone can help me?
[10:13] <Mrokii> honk. hello. I have tried to set up an Ubuntu One account but no matter what I try, I get a big window with the title "Ubuntu One: Error" and within there's some kind of html-source with the title "Authorization Error". I tried the instructions found via the URLs in the topic, but that didn't help.
=== cpg is now known as cpg|away
[10:39] <Paul_UK> Is anybody else having issues uploading? I've been synchronising for 4 days and it seems to be less than a gig a day
[11:51] <Oby> Note sync is down?
[12:16] <arik> hi, how long does it take to fix the problem with the contact sync?
[12:17] <Jarratt> Ubuntu One
[12:18] <arik> bye
[12:19] <Jarratt> bye
[12:35] <afsdiojfgh> wheres the add this compute rbutton
[12:35] <afsdiojfgh> computer button*
[12:43] <joindoe> whats with synching notes with tomboy - dont understand why this service is down
[12:44] <joindoe> the dashboard mentions something about ramping up for new user - does that mean that it no longer will be available?
[12:44] <duanedesign> joindoe: note sync should be working
[12:44] <duanedesign> it is just contact sync that is down, AFIK
[12:45] <joindoe> I get this : Something has gone wrong (500)
[12:45] <joindoe> and a bug id: OOPS-ID-1596appserver92223
[12:45] <ubottu> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[12:47] <joindoe> what username and password do they want
[12:50] <kermiac> duanedesign: notes sync is down - edge seems down too :(
[12:51] <duanedesign> ooops ok
[12:51] <duanedesign> thanks kermiac
[12:51] <joindoe> Im glad its not just me the. :)
[12:52] <kermiac> np duanedesign :)
[12:55] <joindoe> What username and password do i need to log onto https://lp-oops.canonical.com/oops.py/?oopsid=ID
[12:55] <duanedesign> joindoe: one of the U1 devs will have to look at that for you
[12:56] <duanedesign> joindoe: they are here weekdays from roughly 13:00 - 21:00 utc
[12:56] <joindoe> duanedesign: thanks m8.
[14:40] <vatai> hello all, probably a questione asked a lot, but how is the restoration of the contacts server/db going?
[14:42] <vatai> i've read in the wiki that is down... but any news on how long?
[14:43] <vatai> anyone?
[14:43] <vatai> :(
[14:44] <duanedesign> hello vatai
[14:44] <vatai> hello duanedesign
[14:45] <duanedesign> vatai: hmm. Last I have not heard the latest
[14:45] <duanedesign> on the Contact sync
[14:47] <vatai> so no news then? but I don't really understand why is it down? new users "flooded" the server and now it can't handle it?
[14:47] <vatai> @duandesign so no news then? but I don't really understand why is it down? new users "flooded" the server and now it can't handle it?
[14:49] <duanedesign> If it is not up by Monday, the dev team will be here and will be able to provide the latest
[14:49] <duanedesign> information
[14:55] <vatai> @duanedesign ahh thanks, so I guess they are here on workdays only. thanx anyway
[15:56] <sari_> hi all
[15:56] <sari_> mtrying to add my machine on ubuntu one
[15:56] <sari_> the page redirects to local host
[15:56] <sari_> m i missing somthign here ?
[15:56] <sari_> lookin for some help
[16:00] <LinuxGuy2009> Hello I am in need of finding someone that is capable of clearing out my ubuntu-one account because I have a leftover folder showing up on the website interface but it no longer exists and I can't delete it myself. Who can I get to help me? I just want to clear out my account and start fresh. I havent really used ubuntu-one for a long time and it was buggy back when I did use it. Would like to start fresh if possible and get that fixe
[16:17] <B3n> hey guys, im trying to get my one account to sync with 10.04 but i cant seem to find an "add your computer to account" button. can anyone explain how to link my computer to the account?
[16:18] <LinuxGuy2009> honk
[16:19] <duanedesign> hello LinuxGuy2009
[16:19] <B3n> got it. im dumb. bye
[16:19] <LinuxGuy2009> duanedesign: Hi there
[16:19] <LinuxGuy2009> duanedesign: Would you be able to help me by chance?
[16:20] <duanedesign> You have a folder that is not deleting on the website?
[16:20] <duanedesign> LinuxGuy2009: ^^
[16:20] <LinuxGuy2009> duanedesign: Yeah I believe it was a foler that i created at one time and then deleted and its just sitting there now and is in perpetual uploading state. Cant delete it.
[16:21] <duanedesign> Are you using Karmic or Lucid?
[16:21] <LinuxGuy2009> I just tried to cancel my subsciption and reactivate and that didnt seem to work.
[16:21] <LinuxGuy2009> Lucid
[16:21] <duanedesign> ok
[16:22] <LinuxGuy2009> Is there an option to start the account from scratch, clean slate?
[16:22] <duanedesign> LinuxGuy2009: could you run the following in a Terminaql
[16:22] <duanedesign> u1sdtool --list-folders
[16:22] <LinuxGuy2009> Sure
[16:22] <duanedesign> and see if the folder shows up there
[16:23] <LinuxGuy2009> duanedesign: "No Folders" the folder only shows on the web interface.
[16:25] <LinuxGuy2009> hmmm  I need a reset button.
[16:26] <duanedesign> LinuxGuy2009: I have a couple of those in my folder. They are grey and say uploading?
[16:26] <LinuxGuy2009> Yeah exactly
[16:27] <LinuxGuy2009> Only its been "uploading" for two months. hehe
[16:28] <duanedesign> I am not positive how to get rid of them.
[16:29] <duanedesign> other than adding file icons to the webui, i dont think they hurt anything
[16:30] <LinuxGuy2009> I dont think the ubuntu one is syncing with my ubuntu-one local folder either.
[16:30] <LinuxGuy2009> Its always in a state of disconnected and cant get it to connect
[16:31] <duanedesign> LinuxGuy2009: so what does it say when you run the command:  u1sdtool -s
[16:32] <duanedesign> you can post multilines of text at http://paste.ubuntu.com
[16:32] <LinuxGuy2009> http://paste.ubuntu.com/433897/
[16:33] <duanedesign> LinuxGuy2009: LinuxGuy2009 do you have anything in this file  ~/.cache/ubuntuone/log/syncdaemon-exceptions.log
[16:35] <LinuxGuy2009> Have like 6 of em you just want the newest dated one?
[16:35] <duanedesign> yes. the one that is just syncdaemon-exceptions.log should be the newest
[16:35] <LinuxGuy2009> 2010-05-15 11:16:11,444 - ubuntuone.SyncDaemon.ActionQueue - ERROR - The request 'oauth_authenticate' failed with the error:
[16:35] <LinuxGuy2009> AUTHENTICATION_FAILED
[16:37] <LinuxGuy2009> Everytime I open the Ubuntu-One preferences window I get an error message "got empty result for devices list"
[16:37] <duanedesign> ahhh
[16:38] <duanedesign> ok thats helpful
[16:38] <LinuxGuy2009> Unable to add my machine on the web site too.
[16:39] <duanedesign> The fix for that has been commited, i believe, and should be available soon. In the meantime the workaround is pretty easy.
[16:39] <duanedesign> Open Applications->Accessories->Passwords and Encryption Keys
[16:39] <duanedesign> Look for the Ubuntu One Token
[16:40] <LinuxGuy2009> yep
[16:41] <duanedesign> r-click and delete
[16:41] <LinuxGuy2009> Ok so then it will create a new one?
[16:41] <duanedesign> yep
[16:41] <LinuxGuy2009> cool Ill try to reconnect
[16:42] <duanedesign> we are going to re authorize your computer with ubuntu oNe
[16:42] <duanedesign> Go to https://one.ubuntu.com/account/machines/
[16:42] <LinuxGuy2009> Yep that did it.
[16:42] <LinuxGuy2009> Thanks I appreciate the help.
[16:42] <duanedesign> alright, great
[16:43] <LinuxGuy2009> This a common bug and is being worked on you think?
[16:43] <duanedesign> yes
[16:44] <LinuxGuy2009> Ok good to hear.
[16:44] <duanedesign> bug 576263
[16:44] <ubottu> Launchpad bug 576263 in ubuntuone-client "Ubuntu One Preferences - "Got empty result for devices list."" [Medium,In progress] https://launchpad.net/bugs/576263
[16:44] <LinuxGuy2009> wow 8 people on that one
[16:47] <duanedesign> LinuxGuy2009: yeah make sure you hit effects me
[16:48] <LinuxGuy2009> duanedesign: I don't understand you.
[16:48] <duanedesign> LinuxGuy2009: the line at the top of the bug ' This bug affects 8 people. Does this bug affect you?'
[16:49] <LinuxGuy2009> duanedesign: Oh yeah I forgot. Good call.
[16:49] <duanedesign> turn up the heat ;)
[16:54] <LinuxGuy2009> If I wanted to file a bug about the file/folder uploading forever bug, what package would I file against with "ubuntu-bug <packagename>"?
[16:55] <duanedesign> if its for the webUI file it against  ubuntuone-servers
[16:55] <LinuxGuy2009> Ok cool thanks
[16:55] <duanedesign> LinuxGuy2009: https://bugs.launchpad.net/ubuntuone-servers/+filebug
[16:59] <LinuxGuy2009> https://bugs.launchpad.net/ubuntuone-client/+bug/576699
[16:59] <ubottu> Launchpad bug 576699 in ubuntuone-servers "Ubuntu One Website Account: Files say "uploading", but never upload" [High,Confirmed]
[16:59] <LinuxGuy2009> Looks like its already been reported. Good.
[17:01] <duanedesign> i have been meaning to ask about that bug. If I find out anything interesting on Monday Ill comment on your bug.
[17:01] <lotharmat> Finally got the CouchDB client working!
[17:05] <duanedesign> :)
[17:06] <s_ander> hello
[17:06] <duanedesign> hello
[17:06] <s_ander> is it correct that phone sync is not working right now as well ?
[17:06] <duanedesign> let me check locally
[17:07] <s_ander> okay, thanks ..
[17:08] <duanedesign> mine didnt sync..Server Failure: error code 511
[17:09] <s_ander> duanedesign: thanks for trying... i'll just wait until it gets fixed.
[17:26] <rye> duanedesign, hi, got back from uds
[17:27] <rye> beuno, ^
[17:27] <rye> beuno, phonesync?
[17:28] <duanedesign> hello rye
[17:29] <duanedesign> glad your trip was safe
[17:29] <rye> duanedesign, confirming couchdb being down... again
[17:30] <duanedesign> rye: what are the grey files thaat get 'stuck' in the web UI
[17:31] <duanedesign> the file will be gone locally, but a placeholder appears in the WebUI
[17:31] <rye> duanedesign, MakeFile()s that did not get any content (i.e. basically the client disconnected and did not have chance to unlink
[17:31] <rye> duanedesign, gone locally ?
[17:33] <duanedesign> rye: yes
[17:33] <duanedesign> Let me boot the other machine
[17:34] <duanedesign> could be on there
=== cpg is now known as cpg|away
[18:33] <yanicklandry> I am having problems accessing music I bought on the Ubuntu One Music Store, can somebody help me ?
[18:38] <rye> yanicklandry, are the music files appearing in your Ubuntu One web interface?
[18:38] <yanicklandry> no, they don't
[18:38] <yanicklandry> I have the following message : "We're sorry. Something's not working correctly. Please try again or check the Ubuntu One status page. If this issue continues, please file a bug. Thanks!"
[18:49] <directhex> i have a track which downloaded, but hasn't been noticed by the music store widget. i think it's utf-8 failure
[19:00] <jlolling> Can anybody give me a hint how Ubuntu One synchronizing with desktop works
[19:01] <jlolling> by
[19:03] <mei> hello
[19:03] <mei> I have a question about ubuntuoen
[19:03] <mei> I have a question about ubuntuone
[19:04] <mei> Can anyone help me?
[19:37] <alex____> hi all! can someone tell me how to register my computer in ubuntu one? I have followed the steps advised in the howto, but can't find the 'add computer' button described in the manual
[19:37] <beuno> alex____, try: http://bit.ly/caHbOf
[19:48] <alex____> beuno: the commands in the tutorial you send me worked fine, thx a lot for the fast and efficient reply! enjoy the weekend.
[19:49] <beuno> thanks, you too
=== cpg|away is now known as cpg