[00:07] <duanedesign> hello askhawk_
[00:07] <askhawk> hi
[00:07] <duanedesign> askhawk: have some issue with ubuntu one?
[00:07] <askhawk> I can not find the button to add my computer to the account
[00:08] <askhawk> can you please help
[00:08] <duanedesign> askhawk: aha, yes i can help with that
[00:09] <duanedesign> askhawk: close ubuntu one preferences if it is open
[00:09] <duanedesign> askhawk: open a Terminal (Applications > Accessories > Terminal)
[00:10] <duanedesign> and run the commmand:  killall ubuntuone; u1sdtool -q; u1sdtool -c
[00:10] <duanedesign> oops sorrry
[00:10] <duanedesign> the right command is
[00:11] <duanedesign> killall ubuntuone-login; u1sdtool -q; u1sdtool -c
[00:24] <rotten777> i guess it worked
[00:24] <rotten777> hi duanedesign,
[00:25] <rotten777> any updates on being able to delete folders from u1?
[00:25] <rotten777> i still have yet to finish sync'ing nearly a month later :P
[00:26] <duanedesign> rotten777: looks like mine finished that i started last night
[00:26] <rotten777> yeah mine has never finished.. i've done the quit and reconnect
[00:26] <rotten777> i can't delete folders from the syncdaemon
[00:29] <duanedesign> rotten777: what do you get from running the command: u1sdtool --waiting-content | wc -l
[00:30] <duanedesign> and also u1sdtool --waiting-metadata | wc -l
[00:33] <duanedesign> since 18:30 my --waiting meta-data has gone from 39 to 37
[01:25] <rotten777> matthew@bits:~/.cache/ubuntuone/log$ u1sdtool --waiting-metadata | wc -l
[01:25] <rotten777> Traceback (most recent call last):
[01:25] <rotten777> Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Python.UnicodeEncodeError: Traceback (most recent call last):
[01:25] <rotten777>   File "/usr/lib/pymodules/python2.6/dbus/service.py", line 702, in _message_cb
[01:25] <rotten777>     retval = candidate_method(self, *args, **keywords)
[01:25] <rotten777>   File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 204, in waiting_metadata
[01:25] <rotten777>     waiting_metadata.append(str(cmd))
[01:25] <rotten777>   File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/action_queue.py", line 1442, in __str__
[01:25] <rotten777>     for attr in str_attrs]
[01:25] <rotten777> UnicodeEncodeError: 'ascii' codec can't encode character u'\u2019' in position 6: ordinal not in range(128)
[01:25] <rotten777> 2
[01:27] <duanedesign> rotten777: hmm. I have seen this bug. one sec...
[01:30] <mkarnicki> I think aquarius explained someone, that had a funky non acsii sign in the track name, that they have implemented the fix, but it will be published in some time (I understood that, no sooner than few days)
[01:30] <mkarnicki> Maybe this info helps, I didn't follow your talk.
[01:34] <duanedesign> bug 578022
[01:34] <ubot4> Launchpad bug 578022 in ubuntuone-client (Ubuntu) "UnicodeEncodeError when u1sdtool --waiting-metadata (affects: 2) (dups: 1) (heat: 18)" [Low,Confirmed] https://launchpad.net/bugs/578022
[01:34] <duanedesign> +
[01:34] <duanedesign> ++
[02:19] <allquixotic> So is it just me or are there known issues with syncing down music from Ubuntu One? I bought an album today on a vanilla install of 10.04 + all updates; I enabled my Ubuntu One account (so the Ubuntu One applet shows me logged in); and I can download my music from one.ubuntu.com/files just fine. But after several reboots, Rhythmbox's Ubuntu One page under My Downloads just says "Transferring to your Ubuntu One
[02:19] <allquixotic>  storage".
[02:19] <allquixotic> I'm actually listening to the music right now because I grabbed all the files manually, so I'm not in "irate customer" mode; just wondering if reporting a bug is redundant or whether it'd actually help.
[02:21] <allquixotic> the Ubuntu One Preferences app says "Synchronization in progress..." but it's been like that for a very long time. No indication of any network I/O in system monitor.
[02:31] <mkarnicki> goodnite duanedesign
[02:33] <Cajun_Lan_Man> Hello all.  Could someone tell me if I'm losing my mind or not? I seem to remember in beta, being able to pay for music purchases via paypal. Does anyone else recall that?
[02:52] <duanedesign> allquixotic: hello
[02:53] <duanedesign> allquixotic: do the songs appear at http://one.ubuntu.com/files  'purchased Music'
[03:19] <slashiiboy> i need help
[04:29] <allquixotic> duanedesign: as I said in my message, yes they do, and I can download them from there.
[04:30] <allquixotic> duanedesign: I read your forum post about how it is either the cloud side at fault, or the synchronization side. and in my case I can verify that it's the sync side, since the files exist in the cloud, and I can grab them manually.
[04:33] <duanedesign> allquixotic: what do you get from the command :  u1sdtool -s
[04:36] <duanedesign> also i wonder what you get from the commands: u1sdtool --waiting-metadata | wc -l
[04:36] <duanedesign> and : u1sdtool --waiting-content | wc -l
[05:17] <allquixotic> duanedesign: looks like it downloaded a song, but the rest are still hung up. u1sdtool --waiting-content | wc -l returns 13.
[05:18] <allquixotic> http://fpaste.org/zemJ/
[06:54] <duanedesign> allquixotic: check this command again and see if the number is getting smaller:  u1sdtool --waiting-content | wc -l
[06:55] <allquixotic> duanedesign: same size.
[06:59] <duanedesign> what about   u1sdtool --waiting-metadata    ?
[06:59] <duanedesign> what about   u1sdtool --waiting-metadata | wc -l
[10:30] <bux> Hello =)
[11:50] <zybex> hi
[11:51] <zybex> need help to sinchronize ubuntu one with my pc
[11:53] <rye> zybex, currently the service is extremely slow, is that what you experience?
[11:55] <zybex> in the manual shown that i need add pc to ubuntu one but i cant find how to do it
[11:56] <rye> zybex, so you opened ubuntuone-preferences and no browser window/tab was opened to add your computer - right?
[11:56] <zybex> no, browser is open
[11:57] <rye> zybex, what page you are on now?
[11:57] <zybex> https://one.ubuntu.com/dashboard/
[11:57] <rye> zybex, could you please go to https://one.ubuntu.com/account/machines/ and see whether you have any computers registered?
[11:58] <zybex> You haven't added any computers or devices to your Ubuntu One account. To get started please visit the installation details.
[11:58] <zybex> how to add the machine?
[11:59] <zybex> i cant find add button nowhere
[12:16] <Munge> Hey guys, I thought I would try out ubuntu one, but my files takes forever to sync, and then when I get the green tick they still don't show up in the web interface...(I can upload files directly) Is there a general problem right now?
[12:18] <Peter222> Hello, I found today that many subfolders and files in subfolders are not synchronized in my Ubuntu One
[12:21] <Peter222> in my local folders I see red X on that folders
[12:23] <Peter222> when go to system/preferences/ubuntu one and select CONNECT in devices, it start "synchronizing" but freeze on 0.0%
[12:23] <Peter222>  
[12:25] <rye> Yes, there is an ongoing issue that causes file sync to be extremely slow
[12:26] <Peter222> will be it fixed? I don;t know if my data is safe
[12:27] <Peter222> I was sure data is backed up in real time
[12:27] <Peter222> when I tested it some days agi it was OK so I was sure I'm protected :(
[12:27] <Peter222> ago*
[12:31] <rye> Peter222, yes, this is going to be fixed as the server team is working now to improve the speed of the service. There were several bits of improvement over the last month but there are some other items to implement
[12:31] <Peter222> I see
[12:32] <Peter222> thanks for info
[13:16] <larsemil> any news on the evolution -> contacts sync?
[13:29] <beuno> larsemil, everything is in place to re-enable it
[13:29] <beuno> we need a final user migration and we're set
[13:29] <beuno> I think it'll be re-enabled Mon/Tue next week
[15:59] <joj> hi
[15:59] <joj> just to check if there is a problem with files sync too
[16:09] <joj> ?
[16:50] <sticks> quick question: are updates that improve the performance of U1 file syncing going to be available for lucid?
[16:52] <rye> joshuahoover, ^ I know we agreed to do that, but is it formalized anywhere?
[16:53] <joshuahoover> rye, sticks: that is the plan...how we do that has not been decided yet but that is the goal
[17:38] <dobey> rye, joshuahoover: also, note that there is a significant difference between "for" and "in" :)
[17:38] <joshuahoover> dobey: yes, definitely :)
[17:48] <josephnexus> hi all
[17:49] <josephnexus> is there a place to suggest features for ubuntuone?
[17:55] <dobey> josephnexus: http://bugs.launchpad.net/ubuntuone
[17:55] <dobey> josephnexus: you'll have to pick the appropriate sub-project for your request though :)
[17:56] <josephnexus> wow
[17:56] <josephnexus> lots of business there
[17:56] <josephnexus> perhaps I should wait since my idea is a feature suggestion
[18:04] <Panda_Oli> AttributeError: 'NoneType' object has no attribute 'makefile'
[18:04] <Panda_Oli> Anyone know this?
[18:08] <dobey> Panda_Oli: from desktopcouch?
[18:09] <Panda_Oli> dobey: Yeah, exacly
[18:09] <Panda_Oli> dobey: from ~/.cache/desktop-couch/log/desktop-couch-replication.log
[18:10] <dobey> Panda_Oli: ah, it's a bug in httplib i think, where the underlying socket connection disappears and it doesn't reset itself properly, but it's an indirect thing for desktopcouch coming up through python-couchdb iirc
[18:11] <Panda_Oli> dobey : Thanks for the info, any suggestions to try to fix this?
[18:11] <dobey> Panda_Oli: workaround is to restart desktopcouch, by running /usr/lib/desktopcouch/desktopcouch-stop, and then running evolution or something will cause it to just start up again
[18:11] <Panda_Oli> ok
[18:11] <Panda_Oli> i will try that
[18:13] <Panda_Oli> ok i killed & restarted it, i will check whats up
[18:19] <Panda_Oli> i'll reboot just to check things out
[18:20] <dobey> ok
[19:48] <otto_> Hello! Is here anybody who could help me debug why my desktop client does not sync files to the cloud?
[20:40] <rye> otto_, unfortunately currently file sync is extremely slow
[20:42] <kklimonda> again? ;)
[20:43] <autarch> so I think my u1 syncing is basically stuck
[20:43] <autarch> is there anything I can do to diagnose or speed it up?
[20:43] <autarch> honk
[20:44] <otto_> rye: u1sdtool -s says State: QUEUE_MANAGER all the time an nothing happends. Not even slowly..
[20:44] <duanedesign> hello autarch
[20:45] <autarch> duanedesign: hi
[20:45] <autarch> I kind of wonder if there's any way to wipe my account and start all over
[20:45] <autarch> it's stuck syncing things I later changed my mind on syncing
[20:47] <duanedesign> autarch: how many items do you have waiting .  u1sdtool --waiting-metadata | wc -l;  u1sdtool --waiting-content | wc -l
[20:48] <rye> autarch, duanedesign, currently this is completely server-side issue
[20:49] <rye> official status is "performance is degraded, we're working hard on a solution."
[20:49] <autarch> ok
[21:27] <rotten777> duanedesign: any updates on the bug I am having?
[21:40] <duanedesign> hello rotten777
[21:40] <rotten777> duanedesign, hey there
[21:40] <duanedesign> rotten777: do you have the bug number? I lost my scrollback?
[21:40] <rotten777> matthew@bits:~/.cache/ubuntuone/log$ u1sdtool --waiting-metadata | wc -l
[21:40] <rotten777> Traceback (most recent call last):
[21:40] <rotten777> Failure: dbus.exceptions.DBusException: org.freedesktop.DBus.Python.UnicodeEncodeError: Traceback (most recent call last):
[21:40] <rotten777>   File "/usr/lib/pymodules/python2.6/dbus/service.py", line 702, in _message_cb
[21:40] <rotten777>     retval = candidate_method(self, *args, **keywords)
[21:40] <rotten777>   File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/dbus_interface.py", line 204, in waiting_metadata
[21:40] <rotten777>     waiting_metadata.append(str(cmd))
[21:40] <rotten777>   File "/usr/lib/python2.6/dist-packages/ubuntuone/syncdaemon/action_queue.py", line 1442, in __str__
[21:40] <rotten777>     for attr in str_attrs]
[21:40] <rotten777> UnicodeEncodeError: 'ascii' codec can't encode character u'\u2019' in position 6: ordinal not in range(128)
[21:40] <rotten777> I don't have the number but that's the issue
[21:41] <duanedesign> bug 578022
[21:41] <ubot4> Launchpad bug 578022 in ubuntuone-client (Ubuntu) "UnicodeEncodeError when u1sdtool --waiting-metadata (affects: 2) (dups: 1) (heat: 18)" [Low,Confirmed] https://launchpad.net/bugs/578022
[21:43] <duanedesign> rye: do you know much about this bug ^^? Is this something that is only affecting --waiting-metadata?
[21:46] <duanedesign> rotten777: right now "performance is degraded, we're working hard on a solution."
[21:46] <rotten777> i haven't synchronized anything in weeks :\
[21:47] <rye> duanedesign, yes, searching for bug report
[21:47] <duanedesign> rotten777: I dont know much about that bug, but I do not think it should cause issues  outside of the u1sdtool.
[21:48] <rotten777> any eta on the client update?
[21:49] <rotten777> so far I haven't been able to use my account and now the thing i use to troubleshoot issues doesn't even work lol
[21:50] <duanedesign> :(
[21:50] <rye> bug #561638
[21:50] <ubot4> Launchpad bug 561638 in ubuntuone-client "u1sdtool does not support utf-8 symbols in --waiting-meta (affects: 3) (heat: 16)" [Medium,Confirmed] https://launchpad.net/bugs/561638
[21:51] <duanedesign> rye: aha. Thank you sir
[21:52] <rye> duanedesign, switched existing bugs to be a duplicate of this one
[21:52]  * duanedesign nods
[22:41] <flexo_> hey. quick question... settings up my address book, and i'm considering ubuntu one.. now.. one thing that puzzles me...
[22:43] <flexo_> why is there no FAQ like "omg omg! you are one giant privacy-hungry spider, using this will expose my businness contacts to the world, spammers will obtain my whole address book for their purposes and my sick sexual preferences will come out!111"
[22:43] <flexo_> (seriously though: tell me something to calm me down and i'll use it)
[22:44] <beuno> flexo_, I don't follow
[22:44] <beuno> we don't share any private information at all
[22:44] <flexo_> well who knows?
[22:44] <facundobatista> flexo_, nobody (not us, not the rest) will look into your contacts or files, they are private to you
[22:45] <beuno> flexo_, https://one.ubuntu.com/privacy/
[22:45] <flexo_> is there someone to sue if you do? :)
[22:45] <flexo_> yea, i've read it
[22:45] <beuno> flexo_, yes, Canonical
[22:45] <flexo_> okay. i suppose that's fine then
[22:46] <flexo_> it's just that i just spent two hours flagging thousands of email as spam
[22:46] <facundobatista> flexo_, having something to sue makes your privacy concerns go away?
[22:46] <flexo_> facundobatista: no, but not existing someone to sue makes them worse
[22:46] <flexo_> obviously i would never sue anyone over it
[22:47] <flexo_> i mean
[22:47] <flexo_> i'm just asking if this is a "hey, let#
[22:47] <beuno> flexo_, we're not in the business of fooling around with people's information
[22:47] <flexo_> i'm just asking if this is a "hey, let's make up a central mgmt thingie for contacts and stuff" project by some kid in his basement
[22:48] <beuno> Canonical has a pretty good track record at that  :)
[22:48] <beuno> no, it's a multi-million dollar/year project
[22:48] <beuno> so, a pretty big basement  ;)
[22:48] <flexo_> based in the US i suppose?
[22:48] <beuno> UK
[22:48] <flexo_> oh. really?
[22:49] <beuno> yes
[22:49] <flexo_> (we have some policies in my company about avoid to use us-based services due to industrial espionage things)
[22:49] <flexo_> (sorry for my english. it's late and i've taken a rather large amount of benzodiazepines)
[22:49] <flexo_> well
[22:49] <flexo_> this is great
[22:49] <mkarnicki> flexo_: http://en.wikipedia.org/wiki/Canonical_Ltd. (good reading material :) )
[22:50] <flexo_> hm.. ltd.. right
[22:50] <flexo_> should've thought of that :)
[22:50] <mkarnicki> ok, I pasted that so you could read where they are located and registered..
[22:50] <flexo_> it's a ltd, so it must be registered in uk
[22:50] <flexo_> no?
[22:51] <mkarnicki> Isle of Man it is.
[22:51] <flexo_> yea well. that's uk.
[22:51] <mkarnicki> anyway, gotta go. I have a test tomorrow. and my laptop awaits some reparing. l8r guys
[22:51] <flexo_> ciao
[22:51] <flexo_> and thanks
[22:51] <mkarnicki> flexo_: yes it is
[22:51] <mkarnicki> np, bye
[23:06] <abjohnson1> hello! my first time with ubuntu and IRC chat and got it to work!
[23:17] <duanedesign> :)
[23:45] <marcosroriz> hello guys
[23:45] <marcosroriz> are the server overflowed again? :3
[23:49] <mkarnicki> marcosroriz: yes, I saw a msg here in the channel, that they had server issues (and working on it). perhaps it's even posted somehere, like the dashboard or the wiki
[23:49] <marcosroriz> ok :)
[23:50] <marcosroriz> btw I'm loving every time more UNE and one
[23:50] <marcosroriz> it's like a perfent sync between them
[23:50] <marcosroriz> netbook never been so fun!
[23:50] <mkarnicki> marcosroriz: you mean UNR ?
[23:50] <mkarnicki> this is the same, right?
[23:50] <marcosroriz> netbook edition
[23:51] <mkarnicki> UNR = ubuntu netbook remix :D
[23:51] <mkarnicki> so yes, I think so
[23:51] <mkarnicki> yea, I've seen it, it's cool :D
[23:51] <mkarnicki> gotta go :_: take care marcosroriz
[23:51] <marcosroriz> ahh
[23:51] <marcosroriz> sorry :3
[23:51] <marcosroriz> mkarnicki, ^_^ bye
[23:52] <mkarnicki> ^ ^