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[02:17] <JVolt> Hello
[02:20] <JVolt> I've got a question... I installed Ubuntu, i had an one.ubuntu.com acc, then just got a free plain. But my computer dont identify that i'm logged in on firefox, i can't see the "add computer" button as said in help
[02:23] <kermiac> JVolt: The link in the topic should help with that - http://bit.ly/caHbOf It's a known issue.
[02:23] <JVolt> Aw.. kk. Thanks very much kermiac =D
[02:23] <kermiac> np JVolt :)
[03:02] <Bookman> I've tried for three months to get Ubuntu One to work properly and reliably to no avail.  Is this ever going to work like the competition does today?  They will only get better......
[03:05] <Bookman> I think that maybe you are chasing a moving target here.
[03:10] <Bookman> Never mind then, drop box works fine for me.
[03:12] <Bookman> I don't understand UbuntuOne....questions asked...no answer.  I just don't get it.  Are you serious or just a trial to see what happens?
[03:13] <Bookman> So, if I upgraded and paid actual money, this is the service I would get?  I get better service from dropbox for free!
[03:15] <Bookman> Hello?
[03:19] <Bookman> Ok, dropbox installed and working fine.  I don't understand your problems here...
[03:19] <kermiac> Bookman: The U1 developers are usually around weekdays roughly between 13:00 - 21:00 utc
[03:19] <Bookman> kermiac, too late for me I'm afraid.  Already converted.
[03:26] <Bookman> 100% functional on the first attempt....I don't understand why Ubuntu One cannot do that.  My money is subscribed with dropbox...
[03:27] <Bookman> And it actually is....
[03:30] <Bookman> Ok, UbuntuOne, thanks but no thanks...my money is on DropBox...works wonderfully.
[03:31] <Bookman> Seemless
[03:31] <Bookman> Fast
[03:33] <Bookman> Nobody can dispute this out of 90 people online?
[03:33] <kklimonda> why? you have made your mind so what's the point?
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[03:34] <Bookman> Not made my mind.  Asking for help proving the worth of ubuntuone
[03:36] <Bookman> Silence is an answer
[03:36] <kklimonda> looks like that, doesn't it?
[03:38] <Bookman> I love to contribute to open source but this is insane.......
[03:38] <Bookman> no actual ongoing contibution to contibute to
[03:38] <Bookman> *contribution, contribute
[03:39] <kklimonda> well, it is still in a beta phase - how long have you spent here working with developers on your issues?
[03:39] <facundobatista> Bookman, beyond the service quality (we're working hard to improve it), Ubuntu One is a lot more than file sync
[03:40] <facundobatista> Bookman, desktop's couch db replication, contacts syncing (including phone contact), bookmark syncing, tomboy notes syncing, etc
[03:40] <Bookman> I'm looking for basic file sync so maybe this is the wrong place to begin with.
[03:43] <Bookman> I will stick with drop box.  Thanks and good luck!
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[10:12] <talv> anyone from the music store team about?
[10:12] <popey> talv: you might want to explain your problem and 'honk' for support
[10:14] <talv> cheers popey
[10:16] <talv> i still cant get hold of the songs i paid for https://bugs.launchpad.net/ubuntuone-client/+bug/578798 thats my bug report, all i need is my download count increased by one ive been asking for it for 2 weeks now, honk
[10:16] <ubot4> Launchpad bug 578798 in ubuntuone-client "Cant Download Multiple Songs With The Same Filenames (affects: 1) (heat: 6)" [Undecided,New]
[10:17] <rye> aquarius, is there any update on bug #578798 ?
[10:17] <ubot4> Launchpad bug 578798 in ubuntuone-client "Cant Download Multiple Songs With The Same Filenames (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/578798
[10:18] <talv> rye i followed another bug which is almost the same theres supposed ly a patch comited but ive still gnot been able to get my songs, some guy called alceu was supposed to look into it but i havent seen him in this room since i asked last
[10:18] <aquarius> talv, alecu is on holiday this week -- he's been looking into that bug in detail
[10:18] <popey> talv: if patches are committed that doesn't necessarily mean they've been deployed onto servers yet, so it might not have taken effect.
[10:19] <popey> (just fyi) :)
[10:19] <talv> rye ahh i see, popey thanks for the heads up
[10:19] <popey> np
[10:20] <popey> I appreciate it's frustrating for you, but just wanted you to have the 'right' expectations of a 'committed' patch :)
[10:23] <talv> im trying to be patient i really dont want a refund cause id rather put some money ubuntus way itd just be nice to get a bit more info on what was happening with regards to it all, but rys just said alecu is away, now i know that im fine lol sorry if i started off a bit aggressively
[10:24] <rye> talv, here is what's happening behind the scenes - ubuntuone is using 7d api to get information about the files.
[10:25] <rye> talv, wait, let me re-read the info i have
[10:26] <rye> bug #547074
[10:26] <ubot4> Launchpad bug 547074 in rhythmbox-ubuntuone-music-store "Songs don't download if two have the same name (affects: 11) (dups: 1) (heat: 68)" [High,Fix committed] https://launchpad.net/bugs/547074
[10:26] <talv> okay :)
[10:29] <rye> talv, ok, so, 7d provides information about track name, artist etc. but not track number. In case the song title appears multiple times in an album then the file names start to collide. 7d provides unique ID for the mp3 file (e.g. 23r23rwerw) but having that as the part of the filename will be too confusing to the user.
[10:30] <talv> rye, yeah i figured it'd be something like that
[10:31] <talv> rye, thanks for clarifying :)
[10:31] <kbmaniac_> bug #556388
[10:31] <ubot4> Launchpad bug 556388 in ubuntuone-client "KeyError: '/home/stub/.ubuntuone/Purchased from Ubuntu One (affects: 11) (heat: 54)" [Undecided,Confirmed] https://launchpad.net/bugs/556388
[10:31] <kbmaniac_> trying to fix it,
[10:31] <rye> talv, current solution (which is what has been committed but not yed rolled out) is to have the counter appended to the file name
[10:31] <kbmaniac_> getting following from server
[10:32] <kbmaniac_> type: TRY_AGAIN
[10:32] <kbmaniac_>   comment: "Maximum retries (5) reached. Please try again.\nOriginal exception: DisconnectionError: Already disconnected"
[10:32] <kbmaniac_> straight after auth
[10:32] <kbmaniac_> newbe to ubuntu one code, looks like server has a problem ?
[10:33] <rye> kbmaniac, while the bug about KeyError is client-side currently the servers are extremely slow to respond, that's why the client is not able to connect
[10:34] <rye> kbmaniac, the official state is "performance is degraded, we're working hard on a solution."
[10:34] <kbmaniac_> ok
[10:34] <kbmaniac_> so I solution is in the pipeline :)
[10:34] <popey> rye: ..and the unofficial state?  ;)
[10:35] <kbmaniac_> well .. I can't sync anything so I would gess 'ain't useable' ... lol
[10:40] <rye> popey, unofficial state - the database is the bottleneck.
[10:40] <rye> beuno, btw, how come that web UI is fast while syncdaemon access is slow?
[10:41] <rye> however... it is not fast now
[10:43] <rye> kbmaniac, yes, it is not really usable now, The queues are being processed but it is extremely slow and coupled with bug #575817 and #585953 syncdaemon becomes unreliable in such condition
[10:43] <ubot4> Launchpad bug 575817 in ubuntuone-client (Ubuntu) (and 1 other project) "Interrupted upload is not retried (affects: 98) (dups: 5) (heat: 498)" [High,Triaged] https://launchpad.net/bugs/575817
[10:43] <ubot4> Launchpad bug 585953 in ubuntuone-client "UploadFinished signal is emitted for failed uploads (affects: 1) (heat: 6)" [High,Confirmed] https://launchpad.net/bugs/585953
[10:45] <kbmaniac> rye, no problem, I guess people are bolting lots more iron to the wall as we speak
[12:27] <Tyriel> When the Ubuntu one Contacts will be available to syncronize!?!?!
[12:31] <rye> Tyriel, the goal is to have everything re-enabled next Tuesday (1st of June)
[12:32] <Tyriel> ok :)
[12:32] <Tyriel> it's really a pain in the ass this service off
[12:32] <Tyriel> ;(
[12:34] <rye> Tyriel, yes, i agree
[12:36] <Tyriel> I don't understand Iregister my name but my password is not right ;x
[12:36] <Tyriel> hahah
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[13:10] <beuno> rye, the web ui is fast because it accesses the DB directly
[13:12] <rye> beuno, api servers ?
[13:12] <beuno> rye, yeah, the web ui doesn't go through api servers
[13:14] <rye> beuno, but api servers go to db as well, looks like directly
[13:14] <beuno> rye, they do
[13:14] <beuno> so part of the bottleneck is in the api servers  ;)
[13:19] <topyli> hi. could someone please tell me again what to do when my new files stay in --waiting-content queue forever?
[13:20] <topyli> that is, they're "uploading" look just fine except they never actually sync
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[13:42] <duanedesign> topyli: i believe there are some issues server side that they are working out. Once that is fixed it will be easier to tell if your issue is client side or not.
[13:42] <topyli> duanedesign, right, okay
[13:43] <topyli> thanks, i'll ask again tomorrow then
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[13:47] <beuno> duanedesign, this week has been slow because all our sysadmins are sprinting
[13:54] <duanedesign> beuno: ahhh. I wondered where everyone was. :)
[15:27] <hebz0rl> can i use ubuntuones couchdb so synchronise my own programm?
[15:28] <duanedesign> hebz0rl: hello
[15:28] <hebz0rl> duanedesign, hi there
[15:29] <duanedesign> hebz0rl: there are some resources at the bottom of this page that might help get you started. https://wiki.ubuntu.com/UbuntuOne/ThirdPartyProjects
[15:30] <hebz0rl> duanedesign, thank you :D
[17:15] <Johnsky> Hey, anyone here?
[17:17] <duanedesign> hello Johnsky
[17:17] <Johnsky> hey duane
[17:17] <Johnsky> Just set myself up with Ubuntu one... do you know if they're having server troubles?
[17:18] <duanedesign> Johnsky: yes sir. Currently the "performance is degraded and working hard on a solution"
[17:19] <Johnsky> Just says "Synchronization in progress..." then "disconnected".  Ran    u1sdtool --current-transfers   to check for traffic... 0 up 0 down
[17:19] <Johnsky> Ah well... it's free right?
[17:19] <Johnsky> Why complain.
[17:20] <Johnsky> Hope it turns out... it's certainly a good idea in theory form.
[17:25] <duanedesign> Johnsky: yes the 2gb plan is free
[17:26] <duanedesign> Johnsky: try the command:  u1sdtool --waiting-content
[17:27] <duanedesign> actually: u1sdtool --waiting-content | wc -l
[17:27] <duanedesign> that should show you what is waiting to sync
[17:27] <duanedesign> and the command : u1sdtool --waiting-metadata | wc -l
[17:28] <Johnsky> It shows the two files I'm waiting on, the --current-transferst still says 0 up 0 down
[17:28] <Johnsky> the --waiting-metadata command returns "1"
[17:29] <duanedesign> Johnsky: yeah it will need to do the metadata first. Then it will upload the content
[17:30] <Johnsky> Whats in the metadata?
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[17:33] <Johnsky> Alright, just reconnected the client. metadata states 0... still showing the two files waiting for transfer, and 0 up, 0 down
[17:35] <Johnsky> wah, now metadata states 5
[17:36] <Johnsky> lol, I think this is one of those, just walk away and see what happened later thins
[17:36] <Johnsky> *things
[17:41] <Johnsky> update, for the sake of boredom (heh), Metadata 3, Waiting (still two files), Transferring 0 up 0 down
[17:41] <Johnsky> So, where in the world are you duane?
[17:42] <Johnsky> Me, I'm in Canada.
[17:47] <duanedesign> Johnsky: oklahoma, U.S.
[17:48] <duanedesign> Johnsky: you like hockey?
[17:48] <Johnsky> lol, I like watching it... I can skate, I can stick-handle... but I can't do both at the same time.
[17:49] <Johnsky> Give me a stick while I'm on skates, and suddenly I look like a total idiot.
[17:51] <duanedesign> all my canadian friends have been excited about the Stanley Cup
[17:56] <Johnsky> heh, yeah, I root for the Senators... but... they always "Almost" make it.
[18:00] <Johnsky> Well, on the topic of ubuntu one, just manually uploaded the files i wanted using the browser. The synchronization process is still just creeping along. I'll figure that out some other time, at least I can store those two files manually.
[18:03] <Johnsky> You root for a team? Or are you not into hockey?
[18:06] <duanedesign> Johnsky: no i dont watch much hockey
[18:07] <duanedesign> Johnsky: i did watch the winter olympics and enjoyed those games
[18:07] <Johnsky> Heh. Yeah, as usual the US walked away with the most medals.
[18:08] <duanedesign> Johnsky: canada did beat the u.s. in hockey though
[18:09] <Johnsky> Yeah. But that's kind of our sport. Just like American Football is yours... you sort of expect to win that.
[18:16] <Johnsky> Sucks what happened to the lugier.
[18:17] <duanedesign> for sure
[18:28] <Johnsky> Well, I have to head out. Thanks for those commands... have a good one!
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[19:36] <rune> how long should it take to sync a folder for the first time?
[19:43] <dobey> am empty folder?
[19:44] <rune> no, it's alot of pictures there, but not a single one have been synced :/
[19:45] <dobey> rye: still around? can you help? :)
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[19:46] <rye> dobey, rune, currently the sync is extremely slow so any action will take an enormous time to complete
[19:46] <rune> ah, okay
[19:46] <rune> guess i'll just have to be patient then :)
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[19:52] <rye> rune, i filed a bug #586384 for this
[19:52] <ubot4> Launchpad bug 586384 in ubuntuone-servers "Too many open connections to database cause slow sync (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/586384
[19:56] <rune> thanks! :)
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[20:54] <joshuahoover> duanedesign: ping
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[21:30] <rye> ubot4, bug #564209
[21:30] <ubot4> Launchpad bug 564209 in ubuntuone-servers "CouchDB throws a timeout error on all connections (affects: 162) (dups: 132) (heat: 1716)" [High,In progress] https://launchpad.net/bugs/564209
[21:30] <rye> 132 dups.. wow
[21:34] <rye> 133
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[22:06] <Guest506> hello
[22:08] <Guest506> honk
[22:10] <Guest506> help?
[22:11] <beuno> Guest506, what's up?
[22:12] <Guest506> I don't know anything about linux.  How do I fix up my audio drivers?
[22:14] <muhahaa> Hi
[22:16] <Guest506> I'm running ubuntu 10.04
[22:16] <beuno> Guest506, this is probably not the channel your looking for
[22:16] <beuno> Guest506, try #ubuntu
[22:16] <Guest506> ah.
[22:16] <Guest506> kay, thanks
[22:18] <downclimb> I understand that Ubuntu One is not really running full-throttle right now, but if I bought music through the store yesterday and it hasn't synced to my computer 18 hours later, can I ever expect it to sync?
[22:20] <beuno> downclimb, you can
[22:20] <beuno> downclimb, did it appear on the web ui?
[22:20] <downclimb> bueno: yes, it's there
[22:23] <downclimb> beuno: it's a new account and I had a successful sync before with a 20-byte file, but since adding the music my Ubuntu One Preferences usually just says "Disconnected" and connecting and/or restarting hasn't helped
[22:24] <beuno> downclimb, can you bring up a terminal and run:  u1sdtool -s?
[22:25] <downclimb> beuno: got it. What output are you interested in?
[22:25] <downclimb> I suppose I won't annoy too many if I paste:
[22:25] <beuno> downclimb, I guess all of it, but try using paste.ubuntu.com
[22:26] <downclimb> http://paste.ubuntu.com/440579/
[22:26] <beuno> downclimb, sounds like it may not be authenticating
[22:27] <beuno> try u1sdtool -c
[22:27] <beuno> see if you get a browser to open up
[22:27] <beuno> it may ask you to authorize that computer
[22:27] <downclimb> I didn't see any output nor did I see a browser window
[22:28] <beuno> take a peak at the log file then:
[22:28] <beuno> tail .cache/ubuntuone/log/syncdaemon.log
[22:29] <beuno> or better yet, pastebin the full log
[22:29] <beuno> rye, are you still around?
[22:31] <downclimb> http://paste.ubuntu.com/440584/
[22:32] <beuno> hrm
[22:32] <beuno> facundobatista, around?
[22:33] <beuno> downclimb, I'm not super sure what that means
[22:33] <beuno> trying to get one of the client developers to look at it
[22:34] <downclimb> beuno: thanks...I'm going to try reauthenticating
[22:34] <beuno> downclimb, give that a try, otherwise please file a bug, I'll make sure it reaches the right hands tomorrow
[22:38] <facundobatista> beuno, yes
[22:39] <rye> beuno, downclimb authentication fails due to server overload
[22:39] <beuno> facundobatista, can you help downclimb out?
[22:40] <facundobatista> beuno, actually not, is what rye says
[22:41] <rye> downclimb, i know this is a bad workaround but you can download the files via web ui
[22:42]  * rye is about to commit EOD. 00:41 here, will re-sort couchdb/erlang bug reports again  tomorrow
[22:42] <downclimb> rye: I know I can, so I'm not worried about losing the files. It's a 100-song album of various artists, with each file in its own subdirectory, so downloading individually didn't sound like much fun!
[22:43] <rye> downclimb, true.
[22:43] <downclimb> rye: is the server overload due to the popularity of Ubuntu One?
[22:45] <rye> downclimb, yes, and the work is performed to make it faster. This week the admins that are responsible for the server side are extremely overloaded so that we can not roll out changes as fast as we want
[22:46] <rye> ok, need to go offline, will ping ops team about database bottleneck tomorrow
[22:46] <downclimb> rye: I understand. There are certainly worse reasons to have problems! Thanks for your help!
[22:46] <rye> downclimb, btw, bug #586384 is dedicated to this particular issue
[22:46] <ubot4> Launchpad bug 586384 in ubuntuone-servers "Too many open connections to database cause slow sync (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/586384
[22:47] <rye> downclimb, not much info for now but i will update it once I find out that the software to  manage opened connection more efficiently is in place
[22:47] <rye> downclimb, sorry for such performance but unfortunately there is no client-side workaround that could make it faster
[22:48]  * rye goes offline
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