[00:07] <NickyNick> Quick question...
[00:07] <NickyNick> I've got a directory in the cloud, that just got deleted locally and I want to download back to my local box... how do I do that?
[00:08] <NickyNick> no action on that?
[00:10] <NickyNick> Sharing doesn't seem to work
[00:11] <NickyNick> honk
[00:14] <NickyNick> like is there no one out ther?
[01:02] <nick_> anyone able to offer some assistance?
[01:02] <nick_> honk
[01:29] <rapha> Whaa!
[01:29] <rapha> I just tried to buy something and there's no Paypal option anymore :-/
[01:29] <rapha> Where'd it go?
[01:44] <Gulopine> okay, so i'm having trouble getting this thing set up
[01:44] <Gulopine> i have account created, but i can't seem to get ubuntu to connect to it
[01:47] <Gulopine> i click "manage account" and the site comes up in firefox, but when i login, i don't get an option to connect it to ubuntu
[02:07] <duanedesign> Gulopine: hello
[02:07] <Gulopine> hi there!
[02:08] <Gulopine> any idea what i'm missing? or perhaps what more information i need to provide in order to help?
[02:09] <duanedesign> Gulopine: does your computer show up under the Devices Tab
[02:16] <Gulopine> yes, it is
[02:17] <Gulopine> (on the dialog, that is, not on the site anywhere)
[02:17] <duanedesign> Gulopine: where your computer is listed there should be a connect button
[02:18] <Gulopine> yeah
[02:18] <duanedesign> http://one.ubuntu.com/account/machines  will also show the machines added to your account
[02:18] <Gulopine> when i click that, nothing happens
[02:19] <duanedesign> Gulopine: the service is slow right now. That should hopefully be fixed this week
[02:19] <Gulopine> does "slow" mean "can take more than 24 hours"?
[02:20] <duanedesign> Gulopine: depends on the number of files
[02:20] <duanedesign> Gulopine: what does the following command give you in a Terminal.
[02:20] <Gulopine> number of files? i assumed it was empty by default
[02:20] <duanedesign> u1sdtool -s
[02:20] <duanedesign> Gulopine: what are you wanting it to do?
[02:21] <Gulopine> i'm not sure what exactly it all does yet, i'm just trying to set it up so i can see what it can do
[02:21] <duanedesign> ahh
[02:21] <duanedesign> well you should drop a test file into your Ubuntu One folder
[02:21] <Gulopine> http://dpaste.com/202092/
[02:22] <duanedesign> and it will then show up in your online storage at http:one.ubuntu.com/files
[02:25] <Gulopine> hrm, okay
[02:26] <duanedesign> Gulopine: you add additionial computers to your account and those files will appear on all your computers
[02:26] <Gulopine> somehow i doubt it will at the moment, because it looks very much like it's not hooked up yet
[02:27] <Gulopine> but i'll give it some time and see if it hooks up on its own
[02:27] <Gulopine> somehow :)
[02:27] <duanedesign> could you try the command u1sdtool -c
[02:28] <duanedesign> Gulopine: after running 'u1sdtool -c' give it a minute and run 'u1sdtool -s' again
[02:28] <duanedesign> u1sdtool -c is 'connect' and u1sdtool -s is 'Status'
[02:30] <Gulopine> looks mostly the same, except that "queues" is now "WORKING_ON_BOTH" instead of "IDLE"
[02:30] <duanedesign> Gulopine: and Not User With Network
[02:31] <duanedesign> should be With User With Network
[02:31] <Gulopine> nope, still Not User With Network
[02:31] <duanedesign> Gulopine: is_Connected?
[02:31] <duanedesign> Fasle?
[02:31] <Gulopine> yep, False
[02:32] <Gulopine> if it helps, i went through https://one.ubuntu.com/support/installation/ and never saw step 7
[02:32] <Gulopine> much less step 8
[02:33] <duanedesign> Gulopine: ahh. OK. So under the Devices Tab it says <local machine>
[02:33] <duanedesign> it should read Gulopines-Computer, or whatever your machines name is
[02:34] <Gulopine> oh
[02:34] <duanedesign> Quit the Ubuntu One Preferences window
[02:34] <Gulopine> yeah, it says local machine
[02:34] <Gulopine> k
[02:35] <duanedesign> open your terminal
[02:35] <duanedesign> and run the command:   u1sdtool -q; killall ubuntuone-login; u1sdtool -c
[02:36] <duanedesign> that should open a browser and put you at step 8
[02:36] <Gulopine> hey, it did!
[02:37] <duanedesign> :) good
[02:37] <Gulopine> and yay, now the account/machines/ link shows it on there
[02:38] <duanedesign> Gulopine: and you would need to do that same thing for all your other computers
[02:38] <duanedesign> adding the ones you want to sync
[02:40] <Gulopine> awesome, thanks
[02:41] <duanedesign> Gulopine: np
[04:38] <Cuervo> Does Ubuntu one music store have remastered albums on it? Are the albums the originals or the remastered versions for a band such as Rush?
[05:00] <duanedesign> Cuervo: you might try the 7digital website
[05:00] <duanedesign> thats the music provider
[05:01] <Cuervo> ah thanks
[05:01] <duanedesign> http://us.7digital.com/
[07:58] <usherxxx> hey
[07:58] <usherxxx> may i have some help?
[07:58] <usherxxx> hello?
[07:59] <usherxxx> hiiiiiiiii????????
[07:59] <usherxxx> hello
[08:30] <rapha> hink?
[08:30] <rapha> er
[08:30] <rapha> honk
[08:54] <dave2010> mornin' all
[08:58] <dave2010> honk
[09:02] <mkarnicki> morninga
[09:02] <mkarnicki> morning xD
[09:57] <ftherese> I get "Error Got empty result for devices list."  and I can't figure out how to add a machine - there is no button to do so from the website, which just sends you back to the installation instructions.  I've tried purging and reinstalling - no dice... any ideas?
[09:58] <rye> ftherese, hi, i believe the syncdaemon fails to remove ubuntuone token from keyring - Applications / Accessories / Passwords and Encryption Keys
[09:59] <rye> still doing SERVER_RESCAN. I really hope that db will be tweaked exactly today w/o rescheduling
[10:00] <ftherese> rye: yup... looks like there is a key stuck in there... I'm going to re-try it
[10:02] <ftherese> rye: that solved it... now just to see if it actually starts syncing - btw, does a folder have to exist in the cloud before it can sync?  or can you start syncing from a folder that doesn't exist in the cloud yet?
[10:04] <ftherese> I am trying to sync a folder from my desktop, for example, and the "Synchronization in progress..." just sits there - is there a long delay?
[10:05] <rye> ftherese, yes, there was a plan to reconfigure the service yesterday but it got rescheduled for today morning (US time), currently file sync service is painfully slow
[10:06] <ftherese> ok... I am just experimenting with the service, if ever it works well I will recommend it to people I know... - thanks for the help btw
[10:10] <rye> ftherese, you are welcome. I feel that once the speed is back to normal and web UI does not timeout and CouchDB replication is re-enabled then the service can be recommended to others.
[10:11] <rye> and with speed improvements in Maverick (and later on backported to Lucid) it should shine.
[10:11]  * rye is waiting for shining
[10:22] <rapha> so er
[10:22] <rapha> about my question from last night
[10:22] <rapha> IS there simply no paypal anymore?
[10:22]  * rapha pokes rye 
[10:23] <rye> rapha, are you talking about music store?
[10:24] <rapha> yes rye
[10:25] <rapha> (no credit card and not planning on getting one, and i bet there's more ppl like us)
[10:27] <rapha> rye: also, the u1 applet has got to come back - i was on 3G for a month now and kept having to manually kill the sync daemon - it's just stupid not having any sort of UI for it
[10:29] <rapha> rye: right now i'm the first time on broadband again but have to do work which i cant properly do because now U1 keeps my CPU and HDD terribly busy, thus slowing down the machine to a creep :-(
[10:29] <rye> aquarius, ping - is there any reason behind removal of paypal payment method?
[10:29] <rye> rapha, how many files do you have in Ubuntu One folders?
[10:29] <rapha> none at all
[10:30] <rapha> the only thing i could imagine it might be doing is syncing the firefox bookmarks
[10:30] <rye> rapha, could you please pastebin the contents of ~/.cache/ubuntuone/log/syncdaemon.log ?
[10:30] <rapha> sure, second
[10:31] <rapha> rye: http://pastie.org/private/whnkimowidlw5r04yi5rzg
[10:33] <rye> rapha, could you please doublecheck what process is consuming CPU time now?
[10:33] <rapha> just stopped :-( - but when i looked 5 mins ago it was some python process
[10:34] <rapha> which i guess doesnt help much if all of U1 is written in python :/
[10:36] <aquarius> rye, it was broken. 7digital are testing the fix now.
[10:38] <rye> rapha, there are only 2 ubuntuone-specific processes that may be running atm - ubuntuone-syncdaemon and desktopcouch-service; re: paypal ^
[10:41] <rapha> ah okay
[10:42] <rapha> aquarius: cool, thanks ... means i can finally get myself another Andrés Segovia CD :-)
[10:42] <rapha> rye: then it was definitely ubuntuone-syncdaemon; i do remember seeing something about "sync"
[10:43] <rapha> rye: wierd is it not? i got no files in the Ubuntu\ One folder but the syncdaemon keeps my CPU busy for minutes?
[10:44] <rye> rapha, could you please tell the output of " find ~/.ubuntuone -type f | wc -l " ?
[10:56] <rapha> zero, rye
[10:57] <rye> rapha, weird
[10:57] <rapha> well i'll just see if it happens again and then try to get as much info as possible
[10:57] <rapha> you've told me now what to look for, so that might help
[10:59] <rapha> i do have to say though, not being able to easily see some info about what u1 is doing does make me a bit uncomfy at times. my guess is you want it to be as unintrusive as possible...
[11:08] <rapha> rye: about the 3G thing. i dont know if you can easily detect the capacity of the current internet connection and to what degree that capacity is needed or whether or not bandwidth costs money or stuff like that. but given the obvious complexities, would it not really be better to have some sort of notification area icon for U1 with which you can pause it?
[12:00] <brody> WHOIS
[12:02] <gaara> honk
[12:18] <gnomefreak> what is the name of the add-on that allows you to sync thunderbird address book to ubuntu-one?
[12:20] <rye> gnomefreak, i believe it is https://addons.mozilla.org/en-US/thunderbird/addon/8616/
[12:20] <rye> Funambol Mozilla Sync Client
[12:21] <gnomefreak> rye: thats it thanks
[12:21] <beuno> gnomefreak, also see: https://wiki.ubuntu.com/UbuntuOne/PhoneSync
[12:21] <beuno> has tb2 and tb3
[12:21] <gnomefreak> beuno: thanks
[12:57] <duanedesign> morning everyone
[14:22] <mike131313> honk
[14:22] <rye> mike131313, hi!
[14:22] <mike131313> greets rye - how are you?
[14:24] <rye> mike131313, i am fine and closely watching the development of the story that promises to speed-up file sync service dramatically
[14:25] <mike131313> is rye a human? i had issues getting tomboy sync working with ubuntuone. i saw an old blog post that stated it was temporarily disabled, but was unable to ascertain the latest status, any news?
[14:26] <beuno> mike131313, yes, rye is a human
[14:26] <beuno> it is not disabled
[14:28] <mike131313> right - no offense intended rye. glad to see the enthusiasm :)
[14:29] <mike131313> bueno - i guess the problem is local to my machine then.  i'll try to log in and out - i don't think i had my ubuntuone account associated with my session before, perhaps it needs to start up with the session?
[14:32] <rye> mike131313, if you start tomboy from the commandline with --debug switch and try syncing - what do you get?
[14:33]  * rye is a human but I have extremely high desire to bring here a companion bot that would ask for more details and answer with hm.....
[14:37] <mike131313> heh :)  It says: [ERROR 10:36:19.833] Synchronization failed with the following exception: The remote server returned an error: (500) INTERNAL SERVER ERROR.
[14:38] <rye> couch
[14:39] <mike131313> i'm reading the other bits trying to see what the exact issue is
[14:39] <rye> mike131313, this is server-side, pinged admins.
[14:39] <rye> the automatic detection is disabled due to replication being disabled
[14:40] <rye> and i really hope that it is going to be re-enabled today, however file sync has higher preferences
[14:40] <mike131313> alright, i'll keep it configured, but shut down auto sync, and try again tomorrow
[14:41] <rye> mike131313, please wait...
[14:41] <mike131313> ok doke
[14:44] <rye> mike131313, could you please re-try ?
[14:44] <mike131313> ok
[14:44]  * rye thinks that re should not have a dash
[14:45] <mike131313> The first error line is: Stack trace for previous exception:   at System.Net.HttpWebRequest.CheckFinalStatus (System.Net.WebAsyncResult result) [0x00000]
[14:45] <mike131313>   at System.Net.HttpWebRequest.SetResponseData (System.Net.WebConnectionData data) [0x00000]
[14:45] <mike131313> the second is a continuation of the stack trace
[14:45] <mike131313> and the next line is the one I sent before
[14:45] <mike131313> 500 error
[14:46] <rye> mike131313, when did it start? Does it ask for note renaming?
[14:46] <mike131313> it asked me for nothing.  i get the gui Failed to synchronize dialogue with an empty Details pane
[14:47] <mike131313> i executed it with a right click on tomboy Synchronize click
[14:48] <mike131313> the first lines are:
[14:48] <mike131313> [DEBUG 10:37:13.835] BackgroundSyncChecker: Checking server for updates
[14:48] <mike131313> [DEBUG 10:37:13.835] Building web request for URL: https://one.ubuntu.com/notes//api/1.0/
[14:48] <mike131313> [DEBUG 10:37:16.272] Building web request for URL: https://one.ubuntu.com/notes/api/1.0/user/
[14:48] <mike131313> (i really should have just sent it all together, sorry for the jigsaw puzzle)
[14:48] <rye> mike131313, you can use paste.ubuntu.com to paste such kind of lines
[14:48] <mike131313> ah ha, thanks
[14:50] <mike131313> http://paste.ubuntu.com/443369/
[14:52] <rye> mike131313, how many notes do you have?
[14:53] <mike131313> quite a few, i've been bringing them around with me for a few upgrades now
[14:53] <mike131313> do you need a more accurate count?
[14:56] <rye> mike131313, no, are you using lucid ?
[14:57] <slowspeed> IRC newbie, does anyone know if the Ubuntu one service is really up and synchronising? I look at the status for files and it has a May24th message still posted.
[14:57] <mike131313> 10.4
[14:57] <mike131313> clean install
[15:01] <rye> slowspeed, we are expecting the service to return back to normal today (while it looks that there is something blocking that), but currently file sync is extremely slow
[15:04] <slowspeed> Thanks for the information rye, I was concerned that I blew my upgrade from Karmic on my work desktop. I will just check the wiki.ubuntu.com~status page. and trust the status message. Regards.
[15:16] <mike131313> rye - I have an hour meeting, i'll check back after. thanks for the help
[15:17] <rye> mike131313, thanks, checking how can i fix tomboy to provide more info
[15:29] <Mattarnster> Hi.
[16:10] <mike131313> rye - i'm back, still no success synchronizing.  fyi it's not urgent.  i'll be around - i'm at work working here in the background. cheers
[16:35] <justin_> I was having trouble with Ubuntu One so I did this https://wiki.ubuntu.com/UbuntuOne/Bugs#Files (ubuntuone-client) now I can't add a computer. I have tried  "u1sdtool -q; killall ubuntuone-login; u1sdtool -c" and loging out & back in. Please help.
[16:37] <rye> justin_, hi, what happens when you open ubuntuone from MeMenu ?
[16:38] <justin_> Got empty result for devices list.
[16:40] <justin_>       29363 justin    20   0 42128  27m 4232 S   72  2.7   0:46.33 ubuntuone-syncd  this is from top
[16:47] <rye> justin_, could you please check whether there is Ubuntu One token for http://ubuntuone.com in Applications / Accessories / Passwords & Encryption Keys ? If there is - could you please remove it.
[16:47] <rye> strange, i thought it should be removed by syncdaemon in this case
[16:47] <rye> no it is not because it is not syncdaemon's method...
[16:50] <justin_> fixed, thank you so much.
[17:10] <thenriques45> Hi. I'm having problems with mi account. I sent an email to the support but they informed that i should try the IRC channel
[17:11] <mike131313> rye - i just checked the debug terminal i'd left open and it seems the sync finally worked out.  thanks for your attention. best of luck!
[17:13] <rye> hm
[17:14] <thenriques45> My problem is that my files disappeared altough my folder structure is intact... I mean, for no reason at all, even on the web interface, I have the backuped folders but the files inside disappeared.
[17:16] <thenriques45> The strange thing is I manged to recover these files from there more then one time but after a clean reinstall of Lucid, I setup the Ubuntu One again and although it downloaded the folder structures, the files inside it are gone.
[17:17] <rye> thenriques45, could you please double check that the files on the web interface in your folders are there?
[17:19] <thenriques45> rye I already did that and my files are gone. I'm having this problems for two weeks now, I know that sometimes the web interface take some times to show the files.
[17:20] <rye> thenriques45, the web interface now does not load the files separately from folders so if there are only folders and not files then this is alarming
[17:20] <thenriques45> rye the strange thing is that the files that aren't inside any folder are still there, but the files inside the folders are gone
[17:20] <rye> thenriques45, could you please archive the logs from ~/.cache/ubuntuone/log and create a bug report, make it private and attach this log file then report the bug number
[17:21] <rye> i don't think the logs would contain anything now but if they do then that might be extremely helpful
[17:22] <rye> thenriques45, could you please describe the original issue in more details, as in when you started noticing file removal, what was the pattern, how was reinstall performed, etc, is Ubuntu One a linked folder to anywhere else
[17:24] <thenriques45> I'm using the Ubuntu One since the previously version of Ubuntu withput problems. I had a problem with my internal HD and my external backup HD. I bought a new internal HD and instaled Lucid. After that I configured the Ubuntu One
[17:24] <thenriques45> It started to sync, downloaded the files that are not inside the folders and the folders structure, but never downloaded the files inside the folders
[17:25] <thenriques45> The strange thing is during the time that I was without am functional HD I used Ubuntu trough a live CD and accessed some important files fron the web interface of Ubuntu One without problems.
[17:26] <thenriques45> The problem came after I configured Ubuntu One on my new Lucid instalation
[17:31] <thenriques45> I had approximate 300mb backuped with Ubuntu One. Now the web interface are showing onle 1.8mb so it really appears that the files disappeared.
[17:33] <thenriques45> I can confirm that before configure Ubuntu One on Lucid, all the files could be accessed trough the web interface. After configured the software just downloaded the folder structure and never the files, that disappeared even fron the web interface.
[17:33] <thenriques45> And please, sorry my bad english. It's not my native language.
[17:53] <Nhdb> hi, my u1sdtool --status is 'description: waiting before try connecting again' for a while now, are there problems or is it me?
[17:54] <Nhdb> the log sais: "Connection lost, reason: [Failure instance: Traceback (failure with no frames): <class 'twisted.internet.error.ConnectionDone'>: Connection was closed cleanly."
[17:59] <rye> thenriques45, when you were using livecd were the files downloaded to your RAM ?
[18:00] <thenriques45> rye no. During the use of the Live cd I just accessed the files trough the web interface
[18:07] <thenriques45> rye I created the bug report. The number is 588824
[18:10] <rye> thenriques45, could you please archive all ~/.cache/ubuntuone/log/
[18:11] <thenriques45> rye File by file? Or i should make a rar with everything inside?
[18:14] <rye> thenriques45, i'd suggest greating an archive - rar, zip, tar - anything will do
[18:16] <Nhdb> now a python backtrace appeared in my log, the same as bug #584461
[18:16] <ubot4> Launchpad bug 584461 in ubuntuone-client "refuses to sync (affects: 2) (heat: 12)" [Undecided,New] https://launchpad.net/bugs/584461
[18:16] <thenriques45> rye I uploaded a tar file with all the logs
[18:27] <rye> Nhdb, currently file sync is extremely slow so client disconnects due to server not responding. I have the info that tomorrow the code that would make it fly again will be tested on staging environment. And if it definitely flies then it will go to production
[18:27] <rye> + 1 day of non-syncing service :-/
[18:28] <Nhdb> rye: cool, I'll check it out this week
[19:23] <rye> thenriques45, do you have the backups of the files?
[19:24] <thenriques45> Some of them, but not of everything
[19:24] <thenriques45> As I said, I had the bad lucky to lose my internal HD and my backup HD at the same time
[19:25] <rye> thenriques45, could you please run http://people.canonical.com/~roman.yepishev/ubuntuone-scripts/ubuntuone-account-info script and paste me (privately) the output of that script?
[19:25] <thenriques45> I could save something tough, but there are files that the only copy was on Ubuntu One
[19:25] <rye> rye = roman yepishev
[19:27] <thenriques45> This is the output
[19:27] <thenriques45> Acount Info: Username: thenriques45 OpenID: https://login.launchpad.net/+id/FCKGkQQ First Name: Thiago Henrique Last Name: Santos E-Mail: thenriques45@gmail.com Nickname: Thiago Henrique Santos Id: 32943
[19:30] <thenriques45> rye sorry, I didn't notice that I should post the output privately for you. My bad...
[19:30] <rye> thenriques45, i passed your info to the developer who has the access to the recovery procedure
[19:31] <rye> thenriques45, unfortunately the logs were rotated and there are no file removals logged there
[19:32] <thenriques45> rye the removals itself is strange since I never ask to remove anything. Do you think it's possible to recover something?
[19:50] <joshuahoover> rye: ping
[19:50] <rye> joshuahoover, pong
[19:50] <joshuahoover> rye: can you reply to the following question? https://answers.edge.launchpad.net/ubuntuone-storage-common/+question/112537
[19:54] <thenriques45> rye Sorry, this answer was for me? If I can reply the question that you linked? My problem seems similar to this one, for sure, but I lost ordinary files, not bought songs...
[19:57] <rye> thenriques45, the music files are located in UDF - User Designated Folder, so for synchronization service they are the same objects
[19:58] <thenriques45> I see... Well, I'm reply to that bug saying that I have similar problem
[19:58] <rye> joshuahoover, "They are still in my local .ubuntuone/Purchased from Ubuntu One folder" - this is definitely server-side
[19:59] <joshuahoover> rye: right, i haven't heard of this before...wasn't sure if you had and if you had ideas on next steps
[20:00] <rye> joshuahoover, i believe this needs to be investigated with server-side logs, though I am not really good at navigating them now, i'll try
[21:48] <rye> thenriques45, ping
[21:50] <rye> thenriques45, could you please check your web interface to see whether removed objects are there
[21:56] <thenriques45> rye
[21:56] <thenriques45> Sorry make you wait
[21:57] <thenriques45> Yes, there is a folder called recovery that contains my files. Also, the web interface is now show my usage as 362mb
[21:57] <thenriques45> So, yes, my files are back
[21:59] <thenriques45> Do you think it's safe to reconfigure the Ubuntu One account on Lucid and wait the sync process? Or it's better to download all the files one by one?
[22:15] <rye> thenriques45, based on the info I have the sync performance improvements will be tested tomorrow on the staging environment
[22:15] <thenriques45> So it's better wait for now and donwload the files that I need one by one then...
[22:16] <rye> thenriques45, so the files may take a very long time to sync. I suggest you to download the files that you do not have the back up of from the web interface (if there is a finite amount of them)
[22:17] <thenriques45> Ok rye, thanks very much for the help. I'm very happy that I have my files back
[22:29] <Samizdata> honk
[22:34] <Samizdata> Anyone around who might be able to give me a tip on restoring my UbuntuOne address book in Evolution correctly?
[22:36] <Samizdata> It mysteriously disappeared on my netbook.
[22:55] <Samizdata> BRB.
[22:57] <mkarnicki> join ubuntu-launchpad
[22:57] <mkarnicki> oops
[23:29] <friTTe|> 10324