/srv/irclogs.ubuntu.com/2010/06/10/#ubuntuone.txt

=== dendro-afk is now known as dendrobates
motomaHi everyone. I'm trying to setup UO with an existing account on 10.04 desktop. Following along the instructions listed on the site( https://one.ubuntu.com/support/installation/ ), on step 1, when I click on "Ubuntu One..." I get a preferences dialog, but I see no way to connect to my existing account. What am I missing?00:28
kermiacHi motoma. That is a known problem. Please see http://bit.ly/caHbOf00:32
motomaExcellent, thank you.00:35
=== dendrobates is now known as dendro-afk
=== dendro-afk is now known as dendrobates
=== dendrobates is now known as dendro-afk
=== dendro-afk is now known as dendrobates
=== hebz0rl__ is now known as hebz0rl
=== dendrobates is now known as dendro-afk
=== dendro-afk is now known as dendrobates
=== dendrobates is now known as dendro-afk
=== dendro-afk is now known as dendrobates
=== dendrobates is now known as dendro-afk
=== dendro-afk is now known as dendrobates
geekilizedhonk05:55
duanedesignhello geekilized05:56
geekilizedhey05:57
geekilizedi bought a song a couple hours ago and it isn't downloading nor is it in the ubuntu one online UI05:58
geekilizedi am constantly getting "there was an error completing the download, try again" message06:02
duanedesigngeekilized: are their any 'strange' characters in the song title ?06:10
geekilizednot really there are a few parentheses06:11
duanedesigndid you purchase two songs with the same title (like a remix)06:11
geekilizedand a few numbers it's actually the official world cup song by shakira and no i havent bought two songs with same title06:12
geekilizedany idea why this is happening?06:15
duanedesigngeekilized: unfortunately no. The person you want to talk to is not on right now. Most the support staff is on between 13:00-21:00 gmt06:16
duanedesigngeekilized: if you want you can PM me your details. Artist, Song, and email address. I can pass that along to alecu in the morning.06:18
duanedesignor you can pop back in here tommorrow between 13:00 - 21:00 gmt and ping alecu or rye06:19
mokulhi07:52
mokulanyone used gmail chat in ubuntu07:52
mokul?07:52
ryehello all08:45
pommesHello09:44
popeyhonk!10:03
ryepopey, honk-response10:03
popeyOOPS-ID-1622appserver5708510:04
ubot4https://lp-oops.canonical.com/oops.py/?oopsid=ID10:04
popeyI am getting that when deleting notes10:04
ryepopey, happened on? /notes/, ok10:04
ryepopey, please wait, syncing logs10:05
pommesquit10:06
ryegrrr, lost pommes :(10:07
ryepopey, this happens when you sync tomboy, right?10:14
popeyno, it happens via the web interface, deleting a note10:25
ryepopey, o_O10:27
popeyi have tried deleting the note in tomboy then doing a sync10:28
popeyit comes back10:28
popeythey seem 'sticky'10:28
popeyok, something that might be useful to you.. they are all 'conflicted' notes.. so the name is (for example)10:28
popey28af5b7e-6984-4a90-8e72-336561d7bdf6%20(hactar%27s%20conflicted%20copy%202010-01-08)10:29
ryepopey, hm, couchdb returns server error while trying to do anything with this note10:29
popeyit looks inconsistent in some way, in that it's been deleted, but it hasn't10:30
popeythere's four of them10:30
popey23e0f6bb-3d1b-436b-bdbc-9d656b217bb7%20(hactar%27s%20conflicted%20copy%202010-01-10)10:30
popey6de0887e-8f0e-448f-9503-cffb0c34f45c%20(hactar's%20conflicted%20copy%202010-01-10)10:30
popey29fb5144-83d5-4e26-bd4c-85178f80e347%20(hactar's%20conflicted%20copy%202010-01-08)10:31
popeyinteresting that they're all conflicted10:31
ryepopey, first of all, i don't really think that tomboy can use such kind of "uuids"10:31
popeyyeah, it can10:31
popeyit's what tomboy does when you get conflicts, say I edit a note at home and at work, then sync both machines10:32
popeythat happens10:32
ryepopey, so it changes uuids, not title?... hm10:33
popeyboth10:33
popeyoh, actually, maybe not10:33
popeyi cant test it to tell right now10:33
ryepopey, it would be great if you could test that10:34
popeyah hang on10:35
popeymy mistake!10:35
popeythose are left over from when I was using dropbox to do file sync, sorry for leading you down the wrong path10:35
popeybut I still can't delete those notes :)10:36
ryepopey, phew, but yes, not being able to remove these notes is strange10:36
popeyif you have some low level tool to do it, I'm happy for you to bin the notes10:37
ryepopey, what happens when you navigate to /notes/ then click on that note ?10:37
popeyOOPS-ID-1622appserver6109810:37
ubot4https://lp-oops.canonical.com/oops.py/?oopsid=ID10:37
popeythat10:38
ryepopey, so it is not on _removal_ it is on viewing/editing as well, right?10:39
popeyright now, just clicking the note10:40
ryepopey, ok, this is better, let me create such type of error locally10:40
BlackZhey popey ;)10:54
popeyGreetings!10:55
BlackZpopey: how're you doing?10:55
popeyoookay10:55
BlackZoh, nice :)10:56
BlackZrye: could you check bug #549167 ? it seems old and seems the patch isn't anymore necessary10:59
ubot4Launchpad bug 549167 in ubuntuone-client (Ubuntu) "Services tab options alignment (affects: 1) (heat: 47)" [Undecided,Confirmed] https://launchpad.net/bugs/54916710:59
ryeBlackZ, hm, I believe we'll need jonlea's response on this. Music Download checkbox actually modified File Synchronization UDF list so it looks like a part of File sync from programmer's perspective, but that is not tha obvious for the user11:02
BlackZrye: yeah, but I think the patch is no longer necessary since I modified the "old" code11:02
BlackZI'm sure it's changed now11:02
ryeBlackZ, it may be still valid patch, but i'd wait for someone from desktop+ team to wake up and provide some input on this11:06
BlackZrye: I'd too also if I'm not really sure about the bug (is that correct because of the design?)11:08
ryeBlackZ, that's what I  actually want to ask desktop+ team, it looks weird but it is logical, if one knows how it works, otherwise it does not look good11:09
BlackZrye: but this could solve some translations incosistence, as Milo said in the bug report11:09
BlackZBTW we need an input from the desktop+ team, yes11:10
dazza_hey11:11
dazza_is there a non linux application so I can access / mount my ONE folders from my work XP pc???11:12
dazza_without a browser11:12
BlackZdazza_: I don't think there's a non-linux application. You can use your browser on windows and go to one.ubuntu.com11:14
directhexalecu, yes, it did. ta.11:15
dazza_BlackZ - looks like thay are developing it11:18
dazza_http://www.geek.com/articles/news/ubuntu-one-cloud-storage-coming-to-windows-20100125/11:18
dazza_and11:18
dazza_http://www.omgubuntu.co.uk/2010/01/ubuntuone-being-ported-to-windows.html11:18
dazza_cool11:18
BlackZdazza_: yeah, still working on it11:19
dazza_at least it is in the pipeline - which is great - means I can keep my configs in one spot = gold11:21
duanedesigngood morning11:30
ryeduanedesign, hello! Have you seen magicicada?11:36
ryeduanedesign, lp:magicicada by facundo and natalia11:39
=== cpg is now known as cpg|away
duanedesignrye: oh wow! i had not seen that11:42
=== teknico is now known as teknico_away
duanedesignrye: i have been trying to add logging to stipple. Never used the logging module so it is a bit of a learning curve to get good logs.11:47
duanedesignthe link on the Ubuntu One wiki for 'Tutorials' is broken.12:21
duanedesigndoes anyone know where that should be linked to, or what is going on with that?12:22
wgrantWhat's going on with bug #590540?12:24
ubot4wgrant: Bug 590540 on http://launchpad.net/bugs/590540 is private12:24
wgrantIt makes me even sadder than that other bug which has been sitting around for far too long.12:27
ryejdobrien, ping12:38
ryejdobrien, question - can bug 590540 first be fixed on the server-side that will prohibit such things from happening first and then adjust the client?12:38
ubot4rye: Bug 590540 on http://launchpad.net/bugs/590540 is private12:39
jdobrienrye, probably :)12:40
ryejdobrien, well, since it does not require any support from client why can't we block such attempts at the server first to prevent this from happening and only then try to get updates into the client12:40
=== lifeless_ is now known as lifeless
wgrantrye: There is the second external issue which can't too easily be stopped server-side.12:52
ryewgrant, SSO ?12:52
wgrantRight. I guess it could be worked around on the server, but it really needs to go on both.12:53
wgrantBut this probably shouldn't be discussed here; it's just the only place I can poke, and I need to poke since otherwise you guys ignore critical bugs for months.12:53
facundobatistaGood morning all!12:53
facundobatistarye, duanedesign, remember you can easily install Magicicada's PPA by doing: sudo apt-add-repository ppa:chicharreros/ppa12:53
ryewgrant, the share offers are created on the server side, so this is where the client submits info about new share offer / when claiming the share. It is all server-side and it should be fixed there12:54
=== teknico_away is now known as teknico
wgrantrye, jdobrien: So, is it going to get fixed this decade?13:16
=== rodrigo__ is now known as rodrigo_
* beuno hugs wgrant 13:25
beunobe nice to developers!13:26
beunoand yes, we're working on fixing these issues13:26
beunothanks for raising them13:26
wgrantI am more likely to be nice to developers if they don't appear to be ignoring critical security bugs again :)13:26
beunowgrant, you know we have all these secret channels where we discuss things13:27
beunoit's not being ignored13:27
wgrantOK. Good. I just didn't know it wasn't going the way of the other one that has been sitting around for three months.13:28
wgrantSorry.13:28
beunothe CSRF one?13:29
wgrant...13:29
beunoyou're forgetting to be nice again13:30
wgrantWell, I just thought it was slightly odd behaviour to disclose details of security vulnerabilities in a public channel.13:31
beunook, facepalm aside, I have a fix for that in the pipeline13:33
wgrantHeh.13:33
wgrantGreat.13:33
rye_desktop+ - could somebody please have a look at bug 549167 ?14:44
ubot4Launchpad bug 549167 in ubuntuone-client (Ubuntu) "Services tab options alignment (affects: 1) (heat: 47)" [Undecided,Confirmed] https://launchpad.net/bugs/54916714:44
daubersWooo! Looks like I'll have achieved my major objective for this release at work with a week to spare! Means I can actually sort some niggly bugs next week14:49
daubersOops wrong chan, sorry14:51
jblount:)14:53
duanedesignthanks facundobatista, was just installing that14:57
duanedesignalecu: their was a music store customer in here this morning. Had purchased a song and it was not showing up in his online storage. SONG: Waka Waka (This Time for Africa) (The Official 2010 FIFA World Cup (TM) Song) -Shakira15:00
alecuhi duanedesign. Ok, looking up.15:01
dobeysounds like a song from the muppets15:06
duanedesignha!15:06
dobeywas Animal on drums?15:06
duanedesignyes15:07
dobeyheh15:07
duanedesigndobey: drummer for Dr. Teeth and The Electric Mayhem15:07
duanedesign_\m/15:08
dobeyheh15:08
beunowgrant, ping15:09
overclockerhi, i got this running ubuntuone-preferences: ERROR:ubuntuone-preferences:Invalid request token: ideas?15:17
rye_overclocker, could you please check what's the status of syncdaaemon - u1sdtool --status ?15:18
overclockerrye_: http://pastebin.ca/188042715:20
rye_overclocker, it is now performing local rescan so it has not yet connected to the server. As per ubuntuone-preferences - could you please check that you see UbuntuOne token for https://ubuntuone.com in seahorse (Applications / Accessories / Passwords and Encryption Keys ) ?15:21
rye_overclocker, if you do have the token then this is bug #50955615:22
ubot4Launchpad bug 509556 in ubuntuone-client "Invalid request token message on authorization (affects: 15) (dups: 1) (heat: 90)" [Undecided,Confirmed] https://launchpad.net/bugs/50955615:22
overclockerrye_: i connect it, but now i get this error: http://pastebin.ca/188042915:22
overclockerrye_: i found the token15:23
rye_overclocker, is this maverick ?15:23
overclockerrye_: no, lucid15:24
rye_overclocker, are you running a stock kernel?15:26
rye_overclocker, basically, filesync works, but couchdb does not want to start15:26
overclockerrye_: yes, Linux diego-xps 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 19:31:57 UTC 2010 x86_64 GNU/Linux15:26
rye_o_O am I running 2.6.31-22....15:27
rye_hmm15:27
rye_overclocker, could you please pastebin the output of apt-cache policy linux-image-generic  ?15:28
alecuduanedesign, rye_, I've just found that there was a problem today with 7d servers from 02:32 to 07:48hs (gmt)15:29
overclockerrye_: http://pastebin.ca/188043115:29
alecuduanedesign, it seems that the problem is now solved, so we should ask the user to retry downloading the song from the "my downloads" page in the music store.15:29
rye_overclocker, i feel a bit strange... duanedesign are you running lucid - could you please check what's the output of apt-cache policy linux-image-generic for you?15:30
duanedesignalecu: sure thing. Thank you! I got her/his email so ill send him an email with those instructions15:30
alecuduanedesign, thanks a lot!15:31
rye_duanedesign, overclocker - please ignore. That's what happens when there are 4 virtual machines with different versions around15:34
rye_overclocker, ok, so could you please run /usr/lib/desktopcouch/desktopcouch-stop in the terminal and then /usr/lib/desktopcouch/desktopcouch-service15:34
=== dendrobates is now known as dendro-afk
overclockerrye_: http://pastebin.ca/188043715:36
rye_overclocker, is there beam or beam.smp processes running around?15:37
rye_* are15:37
overclockerrye_: no15:37
rye_overclocker, ok, when did that start to happen?15:38
overclockerrye_: it was ok in 9.10, i did a fresh install of 10.04 and never works15:39
rye_overclocker, ok, could you please pastebin ~/.cache/desktop-couch/desktop-couchdb.* ?15:40
overclockerrye_: http://pastebin.ca/188044015:43
rye_overclocker, do you have any extra entries in /etc/hosts ?15:44
overclockerrye_: no15:57
rye_CardinalFang, hi, i am a bit at loss about how to proceed with debugging the issue overclocker reported - couchdb does not start properly - http://pastebin.ca/1880437 -> http://pastebin.ca/188044016:02
=== dendro-afk is now known as dendrobates
duanedesignfacundobatista: after installing from PPA i get an ImportError trying to run. So i tried installing with setup.py and got: file magicicada.py (for module magicicada) not found16:41
overclockerrye_: do i return tomorrow early?, create a bug?16:47
rye_overclocker, you can file a bug with ubuntu-bug desktopcouch describing the issue because this is really non-standard behavior. Additionally you might want to move ~/.config/desktop-couch/desktop-couch.ini to some other place and try starting the service again16:54
=== JUMPA is now known as jumpa
=== beuno is now known as beuno-lunch
=== teknico is now known as teknico_away
facundobatistaduanedesign, there's no magicicada.py at all17:36
facundobatistaduanedesign, it's a package, not a module17:36
facundobatistaduanedesign, installing through apt-get *should* work, we tried it with some people already...17:36
duanedesignfacundobatista: thanks. I got it. Not sure what i managed to do :)17:51
TankJrAny1 having problems with the music store ?17:52
duanedesignTankJr: what seems to be your problem?17:52
TankJrI bought 1 album but it is not being transferred to my cloud17:52
TankJrsays 'could not download track, plz try agin ' or sumthng similar17:53
TankJris this affecting any 1 else?17:54
duanedesignTankJr: is this a song you just purchased? I know there was an issue with 7d servers from 2-8:00gmt aprox.17:58
duanedesignbut thats been resolved for 8 or 9 hours17:59
pmjdebruijnlo18:17
=== beuno-lunch is now known as beuno
pmjdebruijnI bought a few tracks through the store18:18
pmjdebruijnbut the metadata is horrible at best18:18
pmjdebruijncan I edit the files in .ubuntuone without them being synced back to originals?18:19
=== cpg|away is now known as cpg
rye_pmjdebruijn, the updated files will be synced back, this is two-way syncing. Unless you take the files out of .ubuntuone but then they were not be available online as well18:22
pmjdebruijnrye_: so my changes will be synced to all other machines then18:23
rye_pmjdebruijn, yes, the changes you make in these files will be synced to the server and then to all the subscribed machines18:23
pmjdebruijnok18:24
pmjdebruijnrye_: I'm assuming metadata in general won't be streamlines in the shop? will it?18:24
pmjdebruijnrye_: it's really terrible18:24
pmjdebruijnbut hey I can fix it myself, so I'm hapy18:25
pmjdebruijnhappy*18:26
rye_pmjdebruijn, no, once the files are downloaded to your storage they are not connected to the shop18:32
rye_pmjdebruijn, I specifically asked the team whether i can sell music simply by putting it to ubuntuone folder :)18:33
pmjdebruijnhihi18:33
pmjdebruijnor haha in english :)18:33
pmjdebruijnrye_: though that's covered in the FAQ18:34
=== dendrobates is now known as dendro-afk
duanedesignsome positive feedback on the forums.  http://ubuntuforums.org/showthread.php?t=150636619:10
rye_regarding music downloads - the script to release stuck songs has been run19:12
rye_ran ?19:12
EspenBeafter two weeks I still can not sync my files from Ubuntu One19:21
redlibReding the FAQ actully rased a question.19:23
redlibIf Your Home is encrypted, howe do You sync files with other computers (or publish files)?19:24
=== jumpa is now known as JUMPA
kklimondaredlib: you decrypt it when you log in so ubuntuone has an access to (and syncs) unencrypted files19:26
redlibYes, but FAQ says Ubuntu1 stores the enkrypted content if Your home i encrypted (FAQ, files, Q8)19:27
redlibI'm thinking about hack like mounting an unenkrypted directory inside home... but I'm not sure it work right ether with enkryption or ubuntu119:29
kklimondainteresting, it wasn't possible to sync encrypted content just a month or two ago.. everything changes :)19:33
kklimondaredlib: you should honk for developers to get their attention then, they are probably the only people who can help you with it19:33
rye_redlib, hi19:33
rye_redlib, encryption is protecting your files when you are not logged in. Once you are logged in then your encrypted directory is mounted and all applications running on top of that system gain access to the unencrypted data.19:35
rye_redlib, i tried syncing .Private directory but this is not reliable - the events for file modification get lost and synchronization is not happening completely19:36
redlibThanks... But the ubunt1 FAQ indikate different.... and if ubunt1 hook in to low level disc io that make sens....19:36
redlibOK, thanks again.... Guess i have to experiment too.... but my encrypted machin is att work and the other home so it be some latetency :-)19:38
alecurye_, duanedesign, mattgriffin: the songs that had problems being retrieved from 7digital this morning were retried by the script.19:38
alecuall those songs should be fixed by now.19:39
rye_redlib, if you put an encrypted file to Ubuntu One directory then it will be sent as is to the server19:39
rye_redlib, Ubuntu One does not do more than encrypting the traffic between client and server19:40
trofimcayo19:47
trofimcahere osmeown ?19:48
=== dendro-afk is now known as dendrobates
jbretthonk:  Are there any known problems with the notes sync server right now?  I don't see anything on the status page, but I'm getting "[ERROR 13:19:44.172] Synchronization failed with the following exception: The remote server returned an error: (500) INTERNAL SERVER ERROR." from tomboy --debug when I try to sync.20:22
* jbrett is wondering if he should file a bug or not.20:23
rye_jbrett, hi, checking20:23
jbrettsame result when I click on the "notes" tab on the web UI.20:23
rye_jbrett, what is displayed on /dashboard/ - does it tell you that the db is down ?20:23
jbrettoh, yep it does.20:24
jbrett"Our Notes, Contacts and Bookmarks database is not responding at the moment..."20:24
jbrettduh, sorry for the interrupt :)20:24
rye_jbrett, the admins are looking into this right now20:27
jbrettrye_: thanks :)20:27
rye_jbrett, i will notify you once it is confirmed to be up20:27
jbrettok, thx again :)20:27
rye_jbrett, ping, could you please check whether it is working for you now?20:35
jbrettrye_: works great now, thx!20:38
rye_kenvandine, from ubuntuone.storageprotocol.hash import  - was that filed as a bug?21:30
kenvandineyes21:31
kenvandineone sec21:31
kenvandinerye_, http://launchpad.net/bugs/59226021:31
ubot4Launchpad bug 592260 in ubuntuone-client "ubuntuone-syncdaemon crashed with ImportError in <module>() (affects: 1) (heat: 8)" [Undecided,New]21:31
kenvandinerye_, someone else filed it21:31
rye_kenvandine, thanks!21:32
rye_dobey, could you please tell what python-ubuntuone-storageprotocol version should be used with maverick client21:44
dobey1.321:47
dobeyok21:48
rye_dobey, i have python-ubuntuone-storageprotocol 1.3.0-0ubuntu1 and it still says No module named hash21:48
dobeyyes21:48
dobeybcuase your client is old still21:48
dobeyit's pending publication to the archive i think21:48
rye_dobey, ubuntuone-client = 1.2.1-0ubuntu221:49
dobeyyes21:49
rye_dobey, it should be 1.3-something instead ?21:50
dobeyit should be 1.3.0-0ubuntu1 also, but as i said, that build is still pending publication to the archive21:52
rye_geekilized, ^21:52
geekilizedthanks rye and dobey and everyone i'll keep checking21:53
=== cpg is now known as cpg|away
geekilizedthanks everyone. have a good one22:02
=== cpg|away is now known as cpg
=== dendrobates is now known as dendro-afk
=== facundobatista_ is now known as facu
wgrantbeuno: Sorry, around now.23:49
beunowgrant, can you add some steps on how youu triggered the bug to the report?23:54
wgrantbeuno: #590540?23:55
=== yofel_ is now known as yofel
beunowgrant, no, #53565123:55

Generated by irclog2html.py 2.7 by Marius Gedminas - find it at mg.pov.lt!