[00:28] <motoma> Hi everyone. I'm trying to setup UO with an existing account on 10.04 desktop. Following along the instructions listed on the site( https://one.ubuntu.com/support/installation/ ), on step 1, when I click on "Ubuntu One..." I get a preferences dialog, but I see no way to connect to my existing account. What am I missing?
[00:32] <kermiac> Hi motoma. That is a known problem. Please see http://bit.ly/caHbOf
[00:35] <motoma> Excellent, thank you.
[05:55] <geekilized> honk
[05:56] <duanedesign> hello geekilized
[05:57] <geekilized> hey
[05:58] <geekilized> i bought a song a couple hours ago and it isn't downloading nor is it in the ubuntu one online UI
[06:02] <geekilized> i am constantly getting "there was an error completing the download, try again" message
[06:10] <duanedesign> geekilized: are their any 'strange' characters in the song title ?
[06:11] <geekilized> not really there are a few parentheses
[06:11] <duanedesign> did you purchase two songs with the same title (like a remix)
[06:12] <geekilized> and a few numbers it's actually the official world cup song by shakira and no i havent bought two songs with same title
[06:15] <geekilized> any idea why this is happening?
[06:16] <duanedesign> geekilized: unfortunately no. The person you want to talk to is not on right now. Most the support staff is on between 13:00-21:00 gmt
[06:18] <duanedesign> geekilized: if you want you can PM me your details. Artist, Song, and email address. I can pass that along to alecu in the morning.
[06:19] <duanedesign> or you can pop back in here tommorrow between 13:00 - 21:00 gmt and ping alecu or rye
[07:52] <mokul> hi
[07:52] <mokul> anyone used gmail chat in ubuntu
[07:52] <mokul> ?
[08:45] <rye> hello all
[09:44] <pommes> Hello
[10:03] <popey> honk!
[10:03] <rye> popey, honk-response
[10:04] <popey> OOPS-ID-1622appserver57085
[10:04] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[10:04] <popey> I am getting that when deleting notes
[10:04] <rye> popey, happened on? /notes/, ok
[10:05] <rye> popey, please wait, syncing logs
[10:06] <pommes> quit
[10:07] <rye> grrr, lost pommes :(
[10:14] <rye> popey, this happens when you sync tomboy, right?
[10:25] <popey> no, it happens via the web interface, deleting a note
[10:27] <rye> popey, o_O
[10:28] <popey> i have tried deleting the note in tomboy then doing a sync
[10:28] <popey> it comes back
[10:28] <popey> they seem 'sticky'
[10:28] <popey> ok, something that might be useful to you.. they are all 'conflicted' notes.. so the name is (for example)
[10:29] <popey> 28af5b7e-6984-4a90-8e72-336561d7bdf6%20(hactar%27s%20conflicted%20copy%202010-01-08)
[10:29] <rye> popey, hm, couchdb returns server error while trying to do anything with this note
[10:30] <popey> it looks inconsistent in some way, in that it's been deleted, but it hasn't
[10:30] <popey> there's four of them
[10:30] <popey> 23e0f6bb-3d1b-436b-bdbc-9d656b217bb7%20(hactar%27s%20conflicted%20copy%202010-01-10)
[10:30] <popey> 6de0887e-8f0e-448f-9503-cffb0c34f45c%20(hactar's%20conflicted%20copy%202010-01-10)
[10:31] <popey> 29fb5144-83d5-4e26-bd4c-85178f80e347%20(hactar's%20conflicted%20copy%202010-01-08)
[10:31] <popey> interesting that they're all conflicted
[10:31] <rye> popey, first of all, i don't really think that tomboy can use such kind of "uuids"
[10:31] <popey> yeah, it can
[10:32] <popey> it's what tomboy does when you get conflicts, say I edit a note at home and at work, then sync both machines
[10:32] <popey> that happens
[10:33] <rye> popey, so it changes uuids, not title?... hm
[10:33] <popey> both
[10:33] <popey> oh, actually, maybe not
[10:33] <popey> i cant test it to tell right now
[10:34] <rye> popey, it would be great if you could test that
[10:35] <popey> ah hang on
[10:35] <popey> my mistake!
[10:35] <popey> those are left over from when I was using dropbox to do file sync, sorry for leading you down the wrong path
[10:36] <popey> but I still can't delete those notes :)
[10:36] <rye> popey, phew, but yes, not being able to remove these notes is strange
[10:37] <popey> if you have some low level tool to do it, I'm happy for you to bin the notes
[10:37] <rye> popey, what happens when you navigate to /notes/ then click on that note ?
[10:37] <popey> OOPS-ID-1622appserver61098
[10:37] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[10:38] <popey> that
[10:39] <rye> popey, so it is not on _removal_ it is on viewing/editing as well, right?
[10:40] <popey> right now, just clicking the note
[10:40] <rye> popey, ok, this is better, let me create such type of error locally
[10:54] <BlackZ> hey popey ;)
[10:55] <popey> Greetings!
[10:55] <BlackZ> popey: how're you doing?
[10:55] <popey> oookay
[10:56] <BlackZ> oh, nice :)
[10:59] <BlackZ> rye: could you check bug #549167 ? it seems old and seems the patch isn't anymore necessary
[10:59] <ubot4> Launchpad bug 549167 in ubuntuone-client (Ubuntu) "Services tab options alignment (affects: 1) (heat: 47)" [Undecided,Confirmed] https://launchpad.net/bugs/549167
[11:02] <rye> BlackZ, hm, I believe we'll need jonlea's response on this. Music Download checkbox actually modified File Synchronization UDF list so it looks like a part of File sync from programmer's perspective, but that is not tha obvious for the user
[11:02] <BlackZ> rye: yeah, but I think the patch is no longer necessary since I modified the "old" code
[11:02] <BlackZ> I'm sure it's changed now
[11:06] <rye> BlackZ, it may be still valid patch, but i'd wait for someone from desktop+ team to wake up and provide some input on this
[11:08] <BlackZ> rye: I'd too also if I'm not really sure about the bug (is that correct because of the design?)
[11:09] <rye> BlackZ, that's what I  actually want to ask desktop+ team, it looks weird but it is logical, if one knows how it works, otherwise it does not look good
[11:09] <BlackZ> rye: but this could solve some translations incosistence, as Milo said in the bug report
[11:10] <BlackZ> BTW we need an input from the desktop+ team, yes
[11:11] <dazza_> hey
[11:12] <dazza_> is there a non linux application so I can access / mount my ONE folders from my work XP pc???
[11:12] <dazza_> without a browser
[11:14] <BlackZ> dazza_: I don't think there's a non-linux application. You can use your browser on windows and go to one.ubuntu.com
[11:15] <directhex> alecu, yes, it did. ta.
[11:18] <dazza_> BlackZ - looks like thay are developing it
[11:18] <dazza_> http://www.geek.com/articles/news/ubuntu-one-cloud-storage-coming-to-windows-20100125/
[11:18] <dazza_> and
[11:18] <dazza_> http://www.omgubuntu.co.uk/2010/01/ubuntuone-being-ported-to-windows.html
[11:18] <dazza_> cool
[11:19] <BlackZ> dazza_: yeah, still working on it
[11:21] <dazza_> at least it is in the pipeline - which is great - means I can keep my configs in one spot = gold
[11:30] <duanedesign> good morning
[11:36] <rye> duanedesign, hello! Have you seen magicicada?
[11:39] <rye> duanedesign, lp:magicicada by facundo and natalia
[11:42] <duanedesign> rye: oh wow! i had not seen that
[11:47] <duanedesign> rye: i have been trying to add logging to stipple. Never used the logging module so it is a bit of a learning curve to get good logs.
[12:21] <duanedesign> the link on the Ubuntu One wiki for 'Tutorials' is broken.
[12:22] <duanedesign> does anyone know where that should be linked to, or what is going on with that?
[12:24] <wgrant> What's going on with bug #590540?
[12:24] <ubot4> wgrant: Bug 590540 on http://launchpad.net/bugs/590540 is private
[12:27] <wgrant> It makes me even sadder than that other bug which has been sitting around for far too long.
[12:38] <rye> jdobrien, ping
[12:38] <rye> jdobrien, question - can bug 590540 first be fixed on the server-side that will prohibit such things from happening first and then adjust the client?
[12:39] <ubot4> rye: Bug 590540 on http://launchpad.net/bugs/590540 is private
[12:40] <jdobrien> rye, probably :)
[12:40] <rye> jdobrien, well, since it does not require any support from client why can't we block such attempts at the server first to prevent this from happening and only then try to get updates into the client
[12:52] <wgrant> rye: There is the second external issue which can't too easily be stopped server-side.
[12:52] <rye> wgrant, SSO ?
[12:53] <wgrant> Right. I guess it could be worked around on the server, but it really needs to go on both.
[12:53] <wgrant> But this probably shouldn't be discussed here; it's just the only place I can poke, and I need to poke since otherwise you guys ignore critical bugs for months.
[12:53] <facundobatista> Good morning all!
[12:53] <facundobatista> rye, duanedesign, remember you can easily install Magicicada's PPA by doing: sudo apt-add-repository ppa:chicharreros/ppa
[12:54] <rye> wgrant, the share offers are created on the server side, so this is where the client submits info about new share offer / when claiming the share. It is all server-side and it should be fixed there
[13:16] <wgrant> rye, jdobrien: So, is it going to get fixed this decade?
[13:25]  * beuno hugs wgrant 
[13:26] <beuno> be nice to developers!
[13:26] <beuno> and yes, we're working on fixing these issues
[13:26] <beuno> thanks for raising them
[13:26] <wgrant> I am more likely to be nice to developers if they don't appear to be ignoring critical security bugs again :)
[13:27] <beuno> wgrant, you know we have all these secret channels where we discuss things
[13:27] <beuno> it's not being ignored
[13:28] <wgrant> OK. Good. I just didn't know it wasn't going the way of the other one that has been sitting around for three months.
[13:28] <wgrant> Sorry.
[13:29] <beuno> the CSRF one?
[13:29] <wgrant> ...
[13:30] <beuno> you're forgetting to be nice again
[13:31] <wgrant> Well, I just thought it was slightly odd behaviour to disclose details of security vulnerabilities in a public channel.
[13:33] <beuno> ok, facepalm aside, I have a fix for that in the pipeline
[13:33] <wgrant> Heh.
[13:33] <wgrant> Great.
[14:44] <rye_> desktop+ - could somebody please have a look at bug 549167 ?
[14:44] <ubot4> Launchpad bug 549167 in ubuntuone-client (Ubuntu) "Services tab options alignment (affects: 1) (heat: 47)" [Undecided,Confirmed] https://launchpad.net/bugs/549167
[14:49] <daubers> Wooo! Looks like I'll have achieved my major objective for this release at work with a week to spare! Means I can actually sort some niggly bugs next week
[14:51] <daubers> Oops wrong chan, sorry
[14:53] <jblount> :)
[14:57] <duanedesign> thanks facundobatista, was just installing that
[15:00] <duanedesign> alecu: their was a music store customer in here this morning. Had purchased a song and it was not showing up in his online storage. SONG: Waka Waka (This Time for Africa) (The Official 2010 FIFA World Cup (TM) Song) -Shakira
[15:01] <alecu> hi duanedesign. Ok, looking up.
[15:06] <dobey> sounds like a song from the muppets
[15:06] <duanedesign> ha!
[15:06] <dobey> was Animal on drums?
[15:07] <duanedesign> yes
[15:07] <dobey> heh
[15:07] <duanedesign> dobey: drummer for Dr. Teeth and The Electric Mayhem
[15:08] <duanedesign> _\m/
[15:08] <dobey> heh
[15:09] <beuno> wgrant, ping
[15:17] <overclocker> hi, i got this running ubuntuone-preferences: ERROR:ubuntuone-preferences:Invalid request token: ideas?
[15:18] <rye_> overclocker, could you please check what's the status of syncdaaemon - u1sdtool --status ?
[15:20] <overclocker> rye_: http://pastebin.ca/1880427
[15:21] <rye_> overclocker, it is now performing local rescan so it has not yet connected to the server. As per ubuntuone-preferences - could you please check that you see UbuntuOne token for https://ubuntuone.com in seahorse (Applications / Accessories / Passwords and Encryption Keys ) ?
[15:22] <rye_> overclocker, if you do have the token then this is bug #509556
[15:22] <ubot4> Launchpad bug 509556 in ubuntuone-client "Invalid request token message on authorization (affects: 15) (dups: 1) (heat: 90)" [Undecided,Confirmed] https://launchpad.net/bugs/509556
[15:22] <overclocker> rye_: i connect it, but now i get this error: http://pastebin.ca/1880429
[15:23] <overclocker> rye_: i found the token
[15:23] <rye_> overclocker, is this maverick ?
[15:24] <overclocker> rye_: no, lucid
[15:26] <rye_> overclocker, are you running a stock kernel?
[15:26] <rye_> overclocker, basically, filesync works, but couchdb does not want to start
[15:26] <overclocker> rye_: yes, Linux diego-xps 2.6.32-22-generic #36-Ubuntu SMP Thu Jun 3 19:31:57 UTC 2010 x86_64 GNU/Linux
[15:27] <rye_> o_O am I running 2.6.31-22....
[15:27] <rye_> hmm
[15:28] <rye_> overclocker, could you please pastebin the output of apt-cache policy linux-image-generic  ?
[15:29] <alecu> duanedesign, rye_, I've just found that there was a problem today with 7d servers from 02:32 to 07:48hs (gmt)
[15:29] <overclocker> rye_: http://pastebin.ca/1880431
[15:29] <alecu> duanedesign, it seems that the problem is now solved, so we should ask the user to retry downloading the song from the "my downloads" page in the music store.
[15:30] <rye_> overclocker, i feel a bit strange... duanedesign are you running lucid - could you please check what's the output of apt-cache policy linux-image-generic for you?
[15:30] <duanedesign> alecu: sure thing. Thank you! I got her/his email so ill send him an email with those instructions
[15:31] <alecu> duanedesign, thanks a lot!
[15:34] <rye_> duanedesign, overclocker - please ignore. That's what happens when there are 4 virtual machines with different versions around
[15:34] <rye_> overclocker, ok, so could you please run /usr/lib/desktopcouch/desktopcouch-stop in the terminal and then /usr/lib/desktopcouch/desktopcouch-service
[15:36] <overclocker> rye_: http://pastebin.ca/1880437
[15:37] <rye_> overclocker, is there beam or beam.smp processes running around?
[15:37] <rye_> * are
[15:37] <overclocker> rye_: no
[15:38] <rye_> overclocker, ok, when did that start to happen?
[15:39] <overclocker> rye_: it was ok in 9.10, i did a fresh install of 10.04 and never works
[15:40] <rye_> overclocker, ok, could you please pastebin ~/.cache/desktop-couch/desktop-couchdb.* ?
[15:43] <overclocker> rye_: http://pastebin.ca/1880440
[15:44] <rye_> overclocker, do you have any extra entries in /etc/hosts ?
[15:57] <overclocker> rye_: no
[16:02] <rye_> CardinalFang, hi, i am a bit at loss about how to proceed with debugging the issue overclocker reported - couchdb does not start properly - http://pastebin.ca/1880437 -> http://pastebin.ca/1880440
[16:41] <duanedesign> facundobatista: after installing from PPA i get an ImportError trying to run. So i tried installing with setup.py and got: file magicicada.py (for module magicicada) not found
[16:47] <overclocker> rye_: do i return tomorrow early?, create a bug?
[16:54] <rye_> overclocker, you can file a bug with ubuntu-bug desktopcouch describing the issue because this is really non-standard behavior. Additionally you might want to move ~/.config/desktop-couch/desktop-couch.ini to some other place and try starting the service again
[17:36] <facundobatista> duanedesign, there's no magicicada.py at all
[17:36] <facundobatista> duanedesign, it's a package, not a module
[17:36] <facundobatista> duanedesign, installing through apt-get *should* work, we tried it with some people already...
[17:51] <duanedesign> facundobatista: thanks. I got it. Not sure what i managed to do :)
[17:52] <TankJr> Any1 having problems with the music store ?
[17:52] <duanedesign> TankJr: what seems to be your problem?
[17:52] <TankJr> I bought 1 album but it is not being transferred to my cloud
[17:53] <TankJr> says 'could not download track, plz try agin ' or sumthng similar
[17:54] <TankJr> is this affecting any 1 else?
[17:58] <duanedesign> TankJr: is this a song you just purchased? I know there was an issue with 7d servers from 2-8:00gmt aprox.
[17:59] <duanedesign> but thats been resolved for 8 or 9 hours
[18:17] <pmjdebruijn> lo
[18:18] <pmjdebruijn> I bought a few tracks through the store
[18:18] <pmjdebruijn> but the metadata is horrible at best
[18:19] <pmjdebruijn> can I edit the files in .ubuntuone without them being synced back to originals?
[18:22] <rye_> pmjdebruijn, the updated files will be synced back, this is two-way syncing. Unless you take the files out of .ubuntuone but then they were not be available online as well
[18:23] <pmjdebruijn> rye_: so my changes will be synced to all other machines then
[18:23] <rye_> pmjdebruijn, yes, the changes you make in these files will be synced to the server and then to all the subscribed machines
[18:24] <pmjdebruijn> ok
[18:24] <pmjdebruijn> rye_: I'm assuming metadata in general won't be streamlines in the shop? will it?
[18:24] <pmjdebruijn> rye_: it's really terrible
[18:25] <pmjdebruijn> but hey I can fix it myself, so I'm hapy
[18:26] <pmjdebruijn> happy*
[18:32] <rye_> pmjdebruijn, no, once the files are downloaded to your storage they are not connected to the shop
[18:33] <rye_> pmjdebruijn, I specifically asked the team whether i can sell music simply by putting it to ubuntuone folder :)
[18:33] <pmjdebruijn> hihi
[18:33] <pmjdebruijn> or haha in english :)
[18:34] <pmjdebruijn> rye_: though that's covered in the FAQ
[19:10] <duanedesign> some positive feedback on the forums.  http://ubuntuforums.org/showthread.php?t=1506366
[19:12] <rye_> regarding music downloads - the script to release stuck songs has been run
[19:12] <rye_> ran ?
[19:21] <EspenBe> after two weeks I still can not sync my files from Ubuntu One
[19:23] <redlib> Reding the FAQ actully rased a question.
[19:24] <redlib> If Your Home is encrypted, howe do You sync files with other computers (or publish files)?
[19:26] <kklimonda> redlib: you decrypt it when you log in so ubuntuone has an access to (and syncs) unencrypted files
[19:27] <redlib> Yes, but FAQ says Ubuntu1 stores the enkrypted content if Your home i encrypted (FAQ, files, Q8)
[19:29] <redlib> I'm thinking about hack like mounting an unenkrypted directory inside home... but I'm not sure it work right ether with enkryption or ubuntu1
[19:33] <kklimonda> interesting, it wasn't possible to sync encrypted content just a month or two ago.. everything changes :)
[19:33] <kklimonda> redlib: you should honk for developers to get their attention then, they are probably the only people who can help you with it
[19:33] <rye_> redlib, hi
[19:35] <rye_> redlib, encryption is protecting your files when you are not logged in. Once you are logged in then your encrypted directory is mounted and all applications running on top of that system gain access to the unencrypted data.
[19:36] <rye_> redlib, i tried syncing .Private directory but this is not reliable - the events for file modification get lost and synchronization is not happening completely
[19:36] <redlib> Thanks... But the ubunt1 FAQ indikate different.... and if ubunt1 hook in to low level disc io that make sens....
[19:38] <redlib> OK, thanks again.... Guess i have to experiment too.... but my encrypted machin is att work and the other home so it be some latetency :-)
[19:38] <alecu> rye_, duanedesign, mattgriffin: the songs that had problems being retrieved from 7digital this morning were retried by the script.
[19:39] <alecu> all those songs should be fixed by now.
[19:39] <rye_> redlib, if you put an encrypted file to Ubuntu One directory then it will be sent as is to the server
[19:40] <rye_> redlib, Ubuntu One does not do more than encrypting the traffic between client and server
[19:47] <trofimca> yo
[19:48] <trofimca> here osmeown ?
[20:22] <jbrett> honk:  Are there any known problems with the notes sync server right now?  I don't see anything on the status page, but I'm getting "[ERROR 13:19:44.172] Synchronization failed with the following exception: The remote server returned an error: (500) INTERNAL SERVER ERROR." from tomboy --debug when I try to sync.
[20:23]  * jbrett is wondering if he should file a bug or not.
[20:23] <rye_> jbrett, hi, checking
[20:23] <jbrett> same result when I click on the "notes" tab on the web UI.
[20:23] <rye_> jbrett, what is displayed on /dashboard/ - does it tell you that the db is down ?
[20:24] <jbrett> oh, yep it does.
[20:24] <jbrett> "Our Notes, Contacts and Bookmarks database is not responding at the moment..."
[20:24] <jbrett> duh, sorry for the interrupt :)
[20:27] <rye_> jbrett, the admins are looking into this right now
[20:27] <jbrett> rye_: thanks :)
[20:27] <rye_> jbrett, i will notify you once it is confirmed to be up
[20:27] <jbrett> ok, thx again :)
[20:35] <rye_> jbrett, ping, could you please check whether it is working for you now?
[20:38] <jbrett> rye_: works great now, thx!
[21:30] <rye_> kenvandine, from ubuntuone.storageprotocol.hash import  - was that filed as a bug?
[21:31] <kenvandine> yes
[21:31] <kenvandine> one sec
[21:31] <kenvandine> rye_, http://launchpad.net/bugs/592260
[21:31] <ubot4> Launchpad bug 592260 in ubuntuone-client "ubuntuone-syncdaemon crashed with ImportError in <module>() (affects: 1) (heat: 8)" [Undecided,New]
[21:31] <kenvandine> rye_, someone else filed it
[21:32] <rye_> kenvandine, thanks!
[21:44] <rye_> dobey, could you please tell what python-ubuntuone-storageprotocol version should be used with maverick client
[21:47] <dobey> 1.3
[21:48] <dobey> ok
[21:48] <rye_> dobey, i have python-ubuntuone-storageprotocol 1.3.0-0ubuntu1 and it still says No module named hash
[21:48] <dobey> yes
[21:48] <dobey> bcuase your client is old still
[21:48] <dobey> it's pending publication to the archive i think
[21:49] <rye_> dobey, ubuntuone-client = 1.2.1-0ubuntu2
[21:49] <dobey> yes
[21:50] <rye_> dobey, it should be 1.3-something instead ?
[21:52] <dobey> it should be 1.3.0-0ubuntu1 also, but as i said, that build is still pending publication to the archive
[21:52] <rye_> geekilized, ^
[21:53] <geekilized> thanks rye and dobey and everyone i'll keep checking
[22:02] <geekilized> thanks everyone. have a good one
[23:49] <wgrant> beuno: Sorry, around now.
[23:54] <beuno> wgrant, can you add some steps on how youu triggered the bug to the report?
[23:55] <wgrant> beuno: #590540?
[23:55] <beuno> wgrant, no, #535651