[11:48] <duanedesign> good morning!
[11:53] <rye> duanedesign, morning!
[12:05] <nhoglund> I bought an album in the music store, and a couple of days later, Rhythmbox still says Queued on every other track, and those files have not appeared in the web interface file list. Any idea on what to do next?
[12:17] <rye> nhoglund, hi
[12:17] <rye> jdobrien, ping
[12:17] <rye> nhoglund, could you please tell when was purchase made?
[12:20] <somethinginteres> hi all, does anyone have any idea why Ubuntu One might be adding .u1conflict to the end of some file names in my documents folder?
[12:20] <nhoglund> rye, I think it was Friday last week, or maybe Saturday.
[12:21] <nhoglund> I've found bug 551755 that appears related, but it is marked as fixed.
[12:21] <ubot4> Launchpad bug 551755 in ubuntuone-servers (and 1 other project) "some of my songs still haven't downloaded (affects: 91) (dups: 5) (heat: 401)" [Critical,Fix released] https://launchpad.net/bugs/551755
[12:22] <rye> somethinginteres, this may happen when the files were modified on several machines simultaneously
[12:22] <somethinginteres> rye, I have 2 machines synced and the documents have been edited on both at different times but not at the same time
[12:24] <rye> somethinginteres, the other possibility is that the changes to the documents were not synced in time so when you started editing documents on the first machine the latest version was assigned to the first one. Then when second machine was started the sync process tried to upload the changes and failed due to conflict
[12:25] <rye> nhoglund, could you please run http://people.canonical.com/~roman.yepishev/ubuntuone-scripts/ubuntuone-account-info and paste it privately to me - I will make sure i poke jdobrien when he becomes available and will ask about the status.
[12:25] <somethinginteres> is there a way I can make sure the version I am working on now is gets synced?
[12:26] <nhoglund> rye, I'm at work at the moment and don't have my password along with me.
[12:26] <nhoglund> rye, would you be able to look up what you need from just my e-mail address (nhoglund on gmail), or shall I get back later?
[12:27] <rye> nhoglund, if that email is used for ubuntu one login / single sign on then yes, this is sufficient
[12:27] <nhoglund> It is.
[12:28] <duanedesign> somethinginteres: lit will sync both versions. You will have to open each and decide which to keep. Either throw away the conflict, or the one without the  .conflict
[12:29] <rye> duanedesign, files that have .u1conflict suffix are not synced to ubuntu one
[12:30] <somethinginteres> at this stage I want to sync the .conflict - should I then remove the "old" file and just remove the .conflict from the file name?
[12:30] <duanedesign> rye: ahh, yes. it will save both. Not sync both
[12:30] <duanedesign> somethinginteres: that is correct
[12:30] <rye> nhoglund, ok, so to summarize - the tracks appear to be "Queued" since Friday last week / Saturday
[12:30] <duanedesign> somethinginteres: once you remove .conflict it will sync
[12:31] <somethinginteres> ok thanks I'll give it a whirl
[12:35] <nhoglund> rye, yes, and only half of them have appeared under "files" in the web interface
[12:36] <somethinginteres> that worked fine, is there anything specific I can look out for to make sure this doesn't happen too often? It seems to be happening a fair bit lately
[12:36] <nhoglund> rye, those that still show as Queued with a spinning wheel haven't shown up there
[12:37] <nhoglund> I think it was Saturday.
[13:10] <CardinalFang> Hey hey!
[13:14]  * duanedesign waves at CardinalFang 
[19:30] <Bookman> Ubuntuone is choking my internet connection.  Everytime I start up the computer, I have the Limit Bandwidth Usage set to 2048 KB/s.  I reset it to 64 KB/s, but it still chokes my connection and upon restart, it goes back to 2048 KB/s.  How to solve this?
[19:34] <Bookman> Right now I get around it by terminating the service.....
[19:39] <Bookman> Actually I cannot even disconnect from the service today!  I had to kill it
[19:55] <duanedesign> Bookman: are you using Karmic or Lucid?
[20:01] <Bookman> duanedesign, Lucid
[20:04] <Bookman> duanedesign, It also happens on my Karmic machine.
[20:06] <duanedesign> Bookman: might look ast bug 509740
[20:06] <ubot4> Launchpad bug 509740 in ubuntuone-client (Ubuntu) (and 1 other project) "Maximum upload speed does not save consistently in client GUI (affects: 16) (dups: 12) (heat: 75)" [Medium,Fix released] https://launchpad.net/bugs/509740
[20:08] <Bookman> duanedesign, Good enough.  I will uninstall on all of my machines until this is fixed.
[20:08] <Bookman> Thanks!
[20:09] <duanedesign> Bookman: you can always set the value manually in the conf file
[20:10] <duanedesign> Bookman: ~/.config/ubuntuone/syncdaemon.conf
[20:10] <Bookman> nah, this should work properly by default.  Not a big deal.
[20:11] <Bookman> Maybe it will be fixed properly for the next LTS version
[21:19] <badwolf_blaze> i attempted to purchase an album from ubuntuone, i got all but one song. when i looked at the troubleshoot section it said to contact 7digital.com. now they're telling me to get help with it here. so, what's next?
[21:22] <dobey> badwolf_blaze: what version of ubuntuone-client do you have installed?
[21:25] <badwolf_blaze> version 1.2.1 ubuntu-3
[21:26] <badwolf_blaze> *oubuntu3
[21:26] <dobey> have you rebooted or logged out and back in, since that update got installed?
[21:26] <badwolf_blaze> yes, several times
[21:27] <dobey> hmm, ok. what does it say on the downloads page in the music store?
[21:27] <badwolf_blaze> i've checked my online storage though and it doesn't show it there either
[21:27] <badwolf_blaze> just that there is a problem completing the download
[21:28] <dobey> alecu: ping. :)
[21:29] <msknight> Hi. Anyone able to help with an Ubuntu One downloading issue please?
[21:29] <hewbass> Here's a wierd one: having a fairly 'early' ubuntu one account, my desktop-couch (contacts) is now replicating to the servers... but only in that direction. Updates do not seem to be coming back from the ubuntuone servers to my local desktop-couch...
[21:31] <msknight> Here's the thing. I bought a 60 track album, "Chilled Acoustic." One track won't download," Feel AM - Lindstrøm & Prins Thomas" The help says that if it won't download, contact 7digital, which I did. They say "We're sorry but this issue would be better addressed by the Ubuntu One team" so here I am.
[21:32] <badwolf_blaze> msknight, does the track show up in your online storage?
[21:32] <msknight> Nope.
[21:32] <badwolf_blaze> yeah, i'm having the exact same issue.
[21:32] <msknight> Five other tracks wouldn't come down, but they were in the online storage, so I wasn't worried about them. Just this one track that's stuck.
[21:33] <msknight> Personally, I think it's 7Digital's issue, but they don't seem to want to know.
[21:33] <badwolf_blaze> yeah, i'm with you on that one
[21:35] <badwolf_blaze> i'm going to email 7digital back and just tell them that after checking here i was told to contact them
[21:36] <badwolf_blaze> and then just download the song that i'm missing from limwire, at least that was you know if you get it
[21:36] <badwolf_blaze> *way
[21:36] <msknight> I'm already writing an e-mail myself saying, "Hey, I'm the customer here. If there's something that needs working out ... you and Ubuntu One sort it out. I just want my music."
[21:37] <msknight> YOu know ... if they come back to me with more attitude, I think I'll file a dispute with my credit card company.
[21:38] <badwolf_blaze> good plan, i'm gonig to follow suit
[21:43] <badwolf_blaze> good luck msknight! :)
[21:44] <msknight> Oh, man ... how stupid. These 7Digital people are freaks. They can't even generate an automatic response e-mail properly.  I mean, even after you've stripped out the extra http://www.7digital.comhttp://www.7digital.c ...etc. the URL doesn't work!
[21:45] <msknight> There's no way to add extra content to your case!
[21:45] <msknight> Oh man, these 7digital people must be complete amatures ... either that or they are pile it high sell it cheap and don't give a flying about the customers.
[21:49] <duffydack> msknight, does it not offer any downloads from the site itself?  I thought it had like 3 downloads limit
[21:50] <duffydack> and the cloud was just a convenient way of downloading your music as many times as you like.
[21:50] <msknight> UbuntuOne users can't do that, apparently, if you believe their help.
[21:50] <duffydack> odd... The last purchase I made was for something they didnt have, so Ive never used it yet.
[21:51] <msknight> When you buy a track, the 7Digital service transfers it directly to your cloud storage. Once there, the second stage is that it is downloaded to your PC.  If the second stage fails, that's OK, 'cause its in the cloud. But if it doesn't do the first stage all you can do is keep clicking on the "retry" link ... and if that doesn't work, it looks like 7Digital don't want to know.
[21:52] <duffydack> It does seem like the service was launched way before it was ready, which is a shame...
[21:53] <duffydack> It wont look good on Ubuntu if new users try it out and get this trouble..
[21:54] <msknight> Ah, everything gets its teething problems.  The real test is how a company response when the s**t hits the fan. So far, 7Digital are putting forward a very pungent odour.
[21:54] <msknight> "responds"
[21:55] <duffydack> I know stuff has its problems, but you dont push a service out thats asking for peoples money without first making sure it actually works.
[21:55] <duffydack> I may make a purchase just to test it for myself..its only a few pennies :)
[21:56] <kklimonda> duffydack: well, it's marked beta for a reason
[21:56] <msknight> I did download a couple of smaller albums, only nine or ten tracks. This Classic album is sixty tracks.
[21:57] <msknight> The smaller albums had no trouble.
[22:03] <msknight> kklimonda; all the more reason that they should be ready to catch this sort of thing and not play pass the blame parcel.
[22:04] <kklimonda> msknight: I think you just shouldn't contact 7d at all and instead contact u1 developers directly.
[22:07] <msknight> OK, let's take a look at the one.ubuntu.com/support page.  First we start with software installation and configuration instructions. Also some tutorials. Then a list of FAQ's and the bug filing process.  A knowledge base and then the user based chat. The opportunity to file a bug if the problem has not previously been reported and then the billing assistance form. Oh, and the links for twitter and their blog.
[22:08] <msknight> So, if my bug has already been filed, they won't look at my own bug report. This is a technical issue, not a billing issue ... but it is looking like this is going to be my only way of contacting a human being on the U1 team for any kind of support.
[22:08] <kklimonda> and, for immediate help, there is irc :)
[22:09] <msknight> Well, I stated my issue forty minutes ago. Not one person from U1 has so far come forward and identified themselves ... let alone offered a solution.
[22:10] <msknight> As a customer in trouble, I'm really feeling shut out here.
[22:12] <msknight> My original contact with 7Digital was three or four days ago. Granted, it was over a weekend, but this is a long time to get back to a customer who needs help. And to only offer a blame point to U1 and a malformed, failure of a response URL ... man, this sucks.
[22:13] <kklimonda> well, that indeed is a problem - most developers live and work in the EU timezone so it's already around midnight for them. I wonder if honk will help
[22:13] <msknight> What's honk?
[22:13] <kklimonda> honk is a honk :)
[22:13] <msknight> OK, I'm game.
[22:13] <msknight> It can't get much worse !
[22:13] <msknight> honk
[22:13] <kklimonda> I think it's a word developers' irc clients are set for
[22:14] <kklimonda> so they blink or something when you say it
[22:14] <kklimonda> if it doesn't help then they are all asleep
[22:14] <msknight> honk, honk, honketty honketty honk, honk!
[22:14] <kklimonda> meh, once is enough :)
[22:14] <msknight> ROTFL! Ah, this is cool.
[22:15] <msknight> It's 10:16pm here in the UK.
[22:15] <msknight> You know; I forgot how IRC had its own magic.
[22:23] <statik> hey pfibiger, can you help msknight with the music download problem?
[22:23] <statik> msknight, our system noticed a handful of failed music downloads earlier today and we're still trying to track them down
[22:23] <statik> sorry for your trouble
[22:24] <statik> pfibiger will probably be able to look at the errors in the system log and help sort it all out
[22:24] <msknight> statik, thanks for coming in and helping. This is a failed download from... um, last Thursday or Friday.
[22:24] <statik> ah, ok. hopefully we can fix that too
[22:24] <msknight> Cool! You just might have made my night.
[22:25] <statik> we're going to get to zero failures one of these days soon! it's down to a very very low error rate right now. not that it makes you feel any better that everyone got their music and you didn't :)
[22:25] <msknight> Yes, original purchase made last Thursday evening. The download was slow so I went to bed. Next morning, about six tracks had failed.  The "retry" feature brought all but one in to the cloud, where I could get them, but this one track remains stubourn.
[22:26] <statik> ah, interesting. we'll definitely want to dig in on our side and get the exact error then
[22:26] <msknight> The help text on the system said to contact 7digital in event of download failures, which I did. It took until about an hour-ish ago to get a pathetic e-mail from them.
[22:27] <statik> oh wow, thats a terrible lag time
[22:27] <msknight> That's more than three days for 7digital to tell me, "sorry, not our fault, contant U1"
[22:27] <statik> yeah you don't need finger pointing you need an mp3
[22:28] <msknight> :-) Yup!
[22:28] <msknight> What details do you need ... or can you work it out already?
[22:28] <statik> i'll pm you
[22:28] <msknight> I@m on the web interface.
[22:28] <msknight> Ah - I see it.
[22:34] <msknight> Wow. That's me on my way to being sorted out then.
[22:34] <msknight> Thanks statik.
[22:35] <statik> least i could do :)
[23:01] <mdl-unit> I have a problem with a song I bought on the Ubuntu One Music Store.  It's been listed as "Queued" for download since Friday night.
[23:07] <msknight> mdl-unit check your cloud to see if it is up there.
[23:08] <msknight> There are tracks that transfer to the cloud, but for some reason they hang up on coming down to the PC.
[23:08] <mdl-unit> It's not there
[23:09] <mdl-unit> It never even got to the cloud
[23:09] <mdl-unit> all of the other songs on the album made it
[23:09] <msknight> In that case, honk and ask for help.
[23:09] <mdl-unit> honk
[23:11] <beuno> hi mdl-unit
[23:11] <mdl-unit> Hullo
[23:12] <beuno> mdl-unit, we're working on resolving the issues
[23:13] <mdl-unit> Is there an ETA?
[23:14] <beuno> we hope to get the remaining ones un-stuck tomorrow
[23:14] <mdl-unit> And is it something that will just fix itself (i.e. the song will eventually make it to my Ubuntu One account)?
[23:14] <beuno> yes, it will fix itself
[23:15] <beuno> we track all these problems on the backend, and start looking into them when they pop up
[23:17] <mdl-unit> OK, thanks... I'll be back in a few days if it doesn't work out.
[23:18] <beuno> please do
[23:18] <beuno> sorry about that