[08:33] <GeorgiusCz> Chipaca: honk, Hi John, just a reminder on UbuntuOne and Python 2.5 ...
[11:39] <duanedesign> morning all
[11:51] <rye> duanedesign, morning!
[12:10] <duanedesign> rye: getting a couple of new buugs in regards to limit bandwidth not working
[12:11] <rye> duanedesign, hmmm
[12:12] <duanedesign> rye: i asked for more info. Specifically of interest what version they are on
[12:12] <duanedesign> so we can test it
[12:51]  * rye is testing lucid client w/ bw throttling...
[13:23] <duanedesign> bug 598922
[13:23] <ubot4> Launchpad bug 598922 in ubuntuone-client "synchronization slows the computer even with bandwidth limits (affects: 1) (heat: 90)" [Undecided,New] https://launchpad.net/bugs/598922
[13:23] <duanedesign> bug 600832
[13:23] <ubot4> Launchpad bug 600832 in ubuntuone-client "Bandwidth limit not taken into account (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/600832
[13:25] <rye> duanedesign, updating testing lucid machine to see whether that is an issue
[13:30] <tetobbe> honk
[13:31] <rye> tetobbe, hi!
[13:31] <tetobbe> hi!
[13:34] <tetobbe> Yesterday I bought an album threw the ubuntu one music store but it never downloaded, when I click on the downloads section in rhythmbox a page appears that says that something has gone wrong. Also when I try to access my dashboard threw the ubuntu one website it also returns the 'something has gone wrong' page.
[13:35] <tetobbe> I have tried to purge and reinstall the client on my computer but it didn't help
[13:38] <duanedesign> tetobbe: are you able to visit  https://one.ubuntu.com/files/
[13:39] <tetobbe> no I am not, I can only access /Account, /Contacts and /Notes
[13:41] <tetobbe> btw this is my first time on irc so if I am doing anything wrong please tell me!
[13:41] <duanedesign> tetobbe: your doing great :)
[13:42] <duanedesign> tetobbe: accessing the Music Store through Rhythmbox works until you click on 'My Downloads'?
[13:43] <tetobbe> yes that is right
[13:48] <rye> tetobbe, you said you cannot access https://one.ubuntu.com/files/ - what error do you get if any?
[13:49] <tetobbe> rye, I get the same error that I get everywhere else: 'Something has gone wrong'
[13:50] <rye> tetobbe, everywhere else? is there an OOPS-ID ?
[13:50] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[13:50] <rye> ubot4, you are not really helping!
[13:50] <ubot4> rye: Error: I am only a bot, please don't think I'm intelligent :)
[13:50] <duanedesign> ha
[13:57] <tetobbe> If i don't succeed in getting it to work is there any way to cancel my purchase and get my money back?
[14:01] <duanedesign> tetobbe: did you get an OOPS ID while trying to access 'My Downloads'?
[14:01] <rye> tetobbe, yes, this can be done, there are billing questions form in the support page, but first, could you please try visiting https://one.ubuntu.com/files/ and see whether the page that has Something has gone wrong has an OOPS-ID which should be a long string of integers/characters
[14:01] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[14:02] <rye> tetobbe, that string maps to our internal logs and we will be able to trace the problem faster
[14:02] <tetobbe> should I post the OOPS ID's here?
[14:03] <tetobbe> from the rhythmbox 'my downloads' error page: OOPS-ID-1648appserverZIHCFIBAJHGeHEIIDJEFDdIaDaaABbfDd314091
[14:03] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[14:03] <rye> tetobbe, ok, great, looking.
[14:03] <tetobbe> from the /files page: OOPS-ID-1648appserverZaBdEcGbdGfbIEdcJbeHDfAIcEFJCEcfd315884
[14:03] <ubot4> https://lp-oops.canonical.com/oops.py/?oopsid=ID
[14:21] <tetobbe> any idea what it could be?
[14:25] <rye> tetobbe, the oops sync finished a minute ago, now searching for the actual error message
[14:26] <tetobbe> okay:)
[14:31] <rye> tetobbe, hm, have you subscribed to Ubuntu One service earler?
[14:32] <tetobbe> rye, I believe so yes, If my memory serves me right I signed up quite some time ago
[14:32] <rye> tetobbe, i.e. when you go directly to https://one.ubuntu.com and click sign in where you are taken after you provide your SSO details?
[14:35] <tetobbe> i am taken to the ubuntu one dashboard that displays an error
[14:38] <rye> tetobbe, actually this is the reason why music downloads are not working, I have contacted jdobrien for more info on this issue. Were you able to sync files earlier?
[14:39] <tetobbe> I do not believe so, not in the last couple of weeks at least
[14:40] <rye> tetobbe, could you please run http://people.canonical.com/~roman.yepishev/ubuntuone-scripts/ubuntuone-account-info and paste the Id line here?
[14:40] <rye> tetobbe, i.e. download the script to your machine and then run $ python ./ubuntuone-account-info
[14:41] <tetobbe> rye, I will do that!
[14:43] <tetobbe> rye, Id: 353137
[14:43] <jdobrien> rye, you can't go to /file without first logging in. Looks like a new bug
[14:44] <jdobrien> tetobbe, ^^
[14:44] <jdobrien> tetobbe, are you logged in before you got to /files?
[14:44] <tetobbe> jdobrien, yes I am
[15:33] <duanedesign> rye: saw another report of dropbox folder being synced by U1. Havent been able to reproduce yet. Will continue to use DropBox and U1 simultaneously for a few weeks and see if i discover anything.
[15:45] <tetobbe> rye, any progress? :)
[15:57] <rye> tetobbe, quick summary: the code that will allow getting more information about your account by the members of the team is now under review, after that it will be applied to the edge server and we will be able to find out the status of your account. By the way, are you able to access /files/ on https://edge.one.ubuntu.com ?
[16:01] <tetobbe> rye, thank you for the update. No it displays the same error
[16:13] <rye> duanedesign, could you please grep dropbox for SyncDaemon ?
[16:14] <kklimonda> rye: have you had time to check bug 601932 ?
[16:14] <ubot4> kklimonda: Bug 601932 on http://launchpad.net/bugs/601932 is private
[16:15] <rye> kklimonda, could you please provide the IMEI number to that bug report, i am having hard time mapping the request/response
[16:17] <kklimonda> rye: done
[18:45] <Shii> Hello, the music I just purchased is stuck at 0% of "Transferring to your Ubuntu One storage", is there something I should be doing?
[18:46] <Shii> u1sdtool says I am connected
[18:50] <Shii> honk
[18:57] <rye> Shii, transferring to your Ubuntu one storage = transferring from the publisher to your online storage
[18:57] <Shii> i was able to download a song from my ubuntu one folder on the web though
[18:58] <Shii> i'm just waiting for it to appear in rhythmbox but so far nothing
[19:01] <Shii> is there something i should do to hurry it along?
[19:08] <Shii> honk, it's still at 0%, is the store just utterly broken?
[19:09] <rye> Shii, so this song _is_ present in your ubuntuone storage now, i.e. you can see it in https://one.ubuntu.com/files/, right?
[19:09] <Shii> yes, but the .ubuntuone folder is empty
[19:10] <rye> Shii, ok, ubuntuone-preferences say that you are completely synchronized, right?
[19:10] <Shii> yes
[19:12] <zkriesse> rye: ping
[19:15] <rye> Shii, could you please try the following - go to ~/.ubuntuone/Purchasef from Ubuntu One folder using nautilus and create an empty file there
[19:15] <zkriesse> rye:
[19:16] <rye> Shii, then please run u1sdtool --quit; u1sdtool --connect in the terminal to restart the service
[19:16] <rye> i was almost sure this was fixed
[19:16] <Shii> it looks like it disconnected me automatically when i typed "touch test" then
[19:17] <rye> Shii, hmmm
[19:17] <Shii> ok, reconnecting...
[19:17] <rye> Shii, try reconnecting
[19:17] <zkriesse> Excuse me rye?
[19:17] <Shii> $ u1sdtool -s
[19:17] <Shii> State: WAITING
[19:19] <Shii> now it's in State: QUEUE_MANAGER
[19:20] <rye> Shii, ok, are queues IDLE?
[19:20] <Shii> yeah
[19:20] <rye> Shii, is the file available locally?
[19:21] <Shii> nope, nothing happened
[19:22] <newboon2age> apachelogger: when you return, i've posted a question for you about ubuntuone-kde at https://answers.launchpad.net/ubuntuone-client-kde/+question/116847  Thanks!
[19:22] <rye> Shii, ok, so, to sum it up - the file _is_ available in one.ubuntu.com but the message in the rhythmbox store says that it is still transferring, right?
[19:22] <Shii> yes
[19:23] <rye> Shii, could you please file a bug with ubuntuone-bug ubuntuone-client, make it private and attach the contents of ~/.cache/ubuntuone/log/ directory?
[19:23] <rye> rye, and give the bug number to me
[19:23] <Shii> ok, i will. thanks for your help
[19:27] <Shii> couldn't figure out how to make this private https://bugs.launchpad.net/ubuntu/+source/rhythmbox-ubuntuone-music-store/+bug/602391
[19:27] <ubot4> Launchpad bug 602391 in rhythmbox-ubuntuone-music-store (Ubuntu) "files will not sync (affects: 1) (heat: 6)" [Undecided,New]
[19:31] <Shii> there you go rye
[19:35] <Chipaca> what was debian stable? lenny?
[19:40] <rye> Shii, could you please attach the log files from ~/.cache/ubuntuone/log ?
[19:40] <rye> Shii, archived
[19:40] <Shii> ok
[20:01] <siempreflorido> Hi
[20:02] <siempreflorido> I need somebody to help me with Ubunto One
[20:04] <newboon2age> siempreflorido: if you state the question and then direct it to rye or honk for attention, you'll probably get the help you need.
[20:05] <siempreflorido> ok thanks
[20:10] <siempreflorido> rye: would you be so kind to help me with some trouble with ubuntu one. I can't sycronize my address book in Evolution. When I try to copy my contacts to the CouchDB-Ubuntu One list, I receive this message: "It is not possible to open this address book. You have introduced a wrong URI or the LDAP server is not accesible".
[20:15] <newboon2age> siempreflorido: hopefully rye will pop up to give more detail, but i see that https://wiki.ubuntu.com/UbuntuOne/Status#Contacts gives some info relevant to your question.
[20:18] <IdleOne> is there a multifile upload option on the web interface?
[20:18] <IdleOne> I don't see it
[20:19] <IdleOne> doesn't appear to be :/
[20:19] <siempreflorido> Thanks, newboon2age, I'll try to find something useful
[20:20] <newboon2age> siempreflorido: It looks like some of the features are being brought on-line, and that is one.
[20:24] <siempreflorido> By the way, newboon2age, could you explain me why it replies to me that I have some duplicated contacts when I try to copy my personal list into Ubuntu One's list, even when it is completely empty?
[20:28] <siempreflorido> newboon2age, thanks again
[20:29] <newboon2age> siempreflorido: ooh, i'm also a newbie w/ U1 and i hadn't played with the contacts feature yet.  rye ?
[20:29] <newboon2age> honk
[20:30] <siempreflorido> Ok, I'll try later, 'cause I've got to leave now. It was really kind of you. Bye.
[20:30] <newboon2age> have a good ubuntu day!
[22:59] <duffydack> Anyone use nautilus elementary?
[22:59] <duffydack> It crashes when I try to publish a file.
[23:00] <duffydack> I guess I should go annoy the elementary dev.....
[23:00] <duanedesign> hello duffydack
[23:00] <duanedesign> duffydack: I have beenn following the project and thinking of trying it
[23:01] <duanedesign> sorry, i know that is of no help to you. :)
[23:02] <duffydack> duanedesign, well for me, when I empty the trash it crashes, and when I publish a file with U1, it crashes... so hmmm.
[23:03] <duffydack> and when it does crash, I no longer see any folders set to sync with U1.. I have to reboot
[23:03] <duffydack> shame, because it puts nautilus devs to shame...
[23:04] <duffydack> by default nautilus looks big, dumpy and ugly..  but I guess I`m gonna revert back to standard packages since this one doesnt work properly.
[23:05] <duanedesign> https://bugs.launchpad.net/nautilus-elementary
[23:06] <duffydack> that mean I have to file a bug or 1 already exists.?
[23:07] <duanedesign> i dont see a bug on the issue.
[23:07] <duanedesign> sorry,, got distracted.
[23:07] <duffydack> duanedesign,  I`m not sure who needs to fix it more, U1 or nautilus.  As U1 is so closely integrated ito nautilus, I dunno...
[23:08] <duffydack> not nautilus, I mean elementary
[23:08] <nettrot> File the bug and attach it to both.
[23:09] <duanedesign> good idea
[23:11] <duanedesign> i think elementary has apport hooks. You might be able to file a bug by running.  ubuntu-bug  nautilus-elementary
[23:14] <duffydack> https://bugs.launchpad.net/nautilus-elementary/+bug/602482
[23:14] <ubot4> Launchpad bug 602482 in nautilus-elementary "Nautilus crash when publishing file to UbuntuOne (affects: 1) (heat: 6)" [Undecided,New]
[23:15] <duffydack> are contacts working yet?
[23:16] <duffydack> everything else is great.. file sync is instant (to start anyway, then there is my sucky connection in the way)
[23:16] <duanedesign> duffydack: good job you found a bug
[23:16] <duffydack> duanedesign, I made it :)
[23:16] <duanedesign> lol
[23:16] <duffydack> thinks only seem to happen to me
[23:17] <newboon2age> apachelogger: Thank you for your response.  However my experience didn't match your answer.  Please see my follow up at https://answers.launchpad.net/ubuntuone-client-kde/+question/116847
[23:17] <duanedesign> duffydack: its good to post it here. I will pass it on to the devs in the morning
[23:18] <duffydack> What?  facebook uses nautilus to upload photos?
[23:18] <duanedesign> can you compress your  ~/.cache/ubuntuone/log/  folder and attach it to the bug. That will help in determining the root issue
[23:20] <duffydack> attach my u1 logs to the elementary bug?
[23:20] <duanedesign> duffydack: actually
[23:20] <duanedesign> duffydack: can you run this command in a Terminal:  cat /var/log/messages | grep nautilus
[23:21] <duanedesign> their are reports of DropBox causing a similar issue
[23:21] <duffydack> Lots...
[23:22] <duffydack> http://pastebin.com/c4niXhH0
[23:25] <duanedesign> duffydack: i would attach that to your bug report. Greek to me but the nautilus devs might be able to twll something from that
[23:26] <duffydack> done