=== yofel_ is now known as yofel
[02:31] <sadiel> hey there! I'm trying to sync a folder in my home folder with ubuntuone. I have already opened an account, and according to the this tutorial [https://one.ubuntu.com/support/installation/] Y should see some "add this computer" button in my ubuntuone home page at my browser. But there is  no such button, and my computer is not listed in the devices synched with my account! Could I get some hits on how to get this going?
[02:37] <duanedesign> sadiel: hello
[02:38] <duanedesign> sadiel: that is a bug that has been affecting some  users. Fortunately the work around is easy
[02:39] <duanedesign> follow the three steps here and you should be good to go:
[02:39] <duanedesign> sadiel: https://wiki.ubuntu.com/UbuntuOne/FAQ#How%20do%20I%20add%20my%20computer?
[02:40] <sadiel> thanks duanedesing, I'll try that!
=== dendrobates is now known as dendro-afk
[02:41] <duanedesign> sadiel: let me know if you have any trouble
=== dendro-afk is now known as dendrobates
[03:00] <sadiel> Hey, that worked alright, duanedesign! Thanks a lot!
[03:43] <jdobrien> duanedesign, thank you for all the bug triaging. if a user complains about their quota being wrong, feel free to assign the bug to me. I can fix it
[03:50] <duanedesign> sure thing jdobrien  thanks
[03:57] <duanedesign> jdobrien: i'll keep an eye out on the forums as well. As Forum Staff I try and keep an eye on the Ubuntu One section of the Forums
[03:58] <jdobrien> duanedesign, thank you
=== cpg is now known as cpg|brb
[04:33] <Chipaca> jdobrien: user ajenbo's quota is still wrong
[04:34] <Chipaca> and with that, I say good night
=== cpg|brb is now known as cpg
[07:24] <Zeu5> hi i have a Pcitures folder in home folder. used to be sync, now no matter how many times i tried it just wont sync even when i did right click > sync with ubuntu one
[07:25] <duanedesign> Zeu5: hello
[07:25] <Zeu5> duanedesign: hello?
[07:25] <duanedesign> Zeu5: can you run the command:   u1sdtool --list-folders
[07:25] <Zeu5> hangon
[07:25] <duanedesign> and see if your folder is listed
[07:26] <Zeu5> yes it is lsited
[07:26] <Zeu5> duanedesign: but the folder does not display the tick sign
[07:27] <duanedesign> Zeu5: and the contents are not syncing to the cloud
[07:27] <duanedesign> Zeu5: can you run the command:   u1sdtool -s
[07:27] <Zeu5> duanedesign: yup u are right they are not syncing
[07:27] <Zeu5> hang on
[07:27] <Zeu5> queue is idle
[07:28] <Zeu5> duanedesign: queue is idle
[07:28] <duanedesign> is_connected and is_online = true
[07:28] <Zeu5> duanedesign: yes
[07:29] <duanedesign> and connection: With User With Network
[07:29] <Zeu5> is_error = false
[07:29] <Zeu5> duanedesign: yes
[07:29] <duanedesign> hmm. ok
[07:29] <Zeu5> duanedesign: connection with user with network des: processign queues connected:true error: false online :true queses: idle
[07:30] <duanedesign> can you try:     u1sdtool --waiting-content | wc -l
[07:30] <Zeu5> duanedesign: hang on
[07:30] <Zeu5> duanedesign: i think the result is 0
[07:31] <duanedesign> ok
[07:31] <Zeu5> duanedesign:  or the letter o
[07:31] <Zeu5> duanedesign:  shd be zero
[07:32] <duanedesign> lets restart the syncdaemon. run command:  u1sdtool-d ;u1sdtool -q ; u1sdtool -c
[07:33] <Zeu5> duanedesign: complete
[07:33] <duanedesign> ok
[07:33] <Zeu5> duanedesign: same thing as before
[07:33] <duanedesign> well give it a minute to do its local rescan and connect
[07:34] <duanedesign> can you look in ~/.cache/.ubuntuone/
[07:34] <Zeu5> duanedesign: i have opened up the ubuntu one preferences and looking at it .. it quickly disconnected and reconnected and in progress and quickly says competle
[07:34] <Zeu5> duanedesign: ok
[07:35] <Zeu5> duanedesign: there is a log and partials folder
[07:35] <Zeu5> duanedesign: wat to do next?
[07:35] <duanedesign> syncdaemon-exception.log
[07:35] <Zeu5> duanedesign: okie and?
[07:35] <duanedesign> is it empty?
[07:36] <Zeu5> yes
[07:36] <duanedesign> ok
[07:36] <duanedesign> try:   u1sdtool --waiting-content | wc -l
[07:37] <duanedesign> still 0
[07:38] <duanedesign> also check: u1sdtool --waiting-metadata | wc -l
[07:39] <Zeu5> duanedesign: both 0
[07:40] <duanedesign> ok now look at  ~/.cache/ubuntuone/log/syncdaemon.log
[07:40] <duanedesign> and paste the contents at http://paste.ubuntu.com
[07:40] <duanedesign> post the address when done and Ill take a look
[07:41] <Zeu5> duanedesign: http://paste.ubuntu.com/460511
[07:43] <duanedesign> Zeu5: one other thing to ttry while i look at that. run the command:  touch ~/Pictures
[07:43] <duanedesign> or whatever the folder is
[07:46] <Zeu5> okie i touched it
[07:46] <Zeu5> wat do i expect to see?
[07:47] <duanedesign> ideally we would see  u1sdtool --waiting-metadata | wc -l
[07:47] <duanedesign> not be 0
[07:47] <duanedesign> and  u1sdtool -s  will not be IDLE
[07:48] <Zeu5> after i run touch and immediately followed by wc -l i still get 0
[07:51] <Zeu5> duanedesign: and -s gives me idle
[07:51] <duanedesign> Zeu5: at https://one.ubuntu.com/files/    do you see the Pictures folder?
[07:53] <Zeu5> yes i do
[07:54] <Zeu5> duanedesign: this situation only happens for my PC. on my laptop my pictures sync perfectly
[07:54] <Zeu5> duanedesign: previously my PC was fine with this as well, until recently
[07:58] <duanedesign> ok
[07:58] <duanedesign> u1sdtool --info=/home/kei/Pictures
[07:58] <duanedesign> could you please run that
[07:59] <duanedesign> should look like this http://paste.ubuntu.com/460516/
[08:01] <Zeu5> duanedesign: nope i got some keyerror message
[08:01] <Zeu5> duanedesign: do u wan me to paste it for you?
[08:02] <duanedesign> Zeu5: ok i think we are getting somewhere
[08:02] <duanedesign> Zeu5:  could you please
[08:02] <Zeu5> duanedesign: http://paste.ubuntu.com/460517
[08:03] <duanedesign> i saw this a couple of days ago. Let me grep some logs real quick
[08:03] <Zeu5> duanedesign: u are right because on my laptop i get the correct message as you described in 460516
[08:21] <Zeu5> duanedesign: alllo? are u still there?
[08:21] <duanedesign> yes
[08:21] <duanedesign> :)
[08:22] <duanedesign> i know this was mentioned the other day
[08:23] <duanedesign> i am looking for it in the logs.
[08:24] <Zeu5> duanedesign: oh thank you very much. i tot you had been disconnected
[08:37] <duanedesign> Zeu5: ok getting close
[08:37] <duanedesign> i found the log :)
[08:37] <Zeu5> duanedesign: :)
[08:37] <Zeu5> duanedesign: tat is awesome. if u can give me the link i will bookmark it incase the same situation occurs again
[08:38] <duanedesign> seems that the UDF root node info ins't in syncdaemon metadata
[08:38] <duanedesign> http://irclogs.ubuntu.com/2010/05/19/%23ubuntuone.html
[08:38] <duanedesign> Elvis is the user with the same issue as you
[08:38] <Zeu5> duanedesign: i have no idea wat you are talking about :D so how do i fix this UDF root thing?
[08:39] <duanedesign> Zeu5: was the pictures folder already present
[08:39] <duanedesign> or did U1 create it
[08:40] <Zeu5> duanedesign: i believe it was already created
[08:43] <duanedesign> Zeu5: can you run
[08:43] <duanedesign> python -c "import cPickle; print cPickle.load(open('/home/elvis/.local/share/ubuntuone/syncdaemon/vm/udfs/8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097', 'r'))"
[08:43] <duanedesign> nonon
[08:43] <duanedesign> sorry
[08:44] <duanedesign> python -c "import cPickle; print cPickle.load(open('/home/kei/.local/share/ubuntuone/syncdaemon/vm/udfs/8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097', 'r'))"
[08:47] <Zeu5> duanedesign: okie so now wat?
[08:48] <duanedesign> ok now the commadn
[08:48] <duanedesign> rm ~/.local/share/ubuntuone/syncdaemon/vm/udfs/8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097
[08:48] <Zeu5> duanedesign: i ve put it in my terminal so i see some instructions. i paste it for you hang on
[08:49] <Zeu5> duanedesign: http://paste.ubuntu.com/460531
[08:49] <duanedesign> Zeu5: run u1sdtool -q
[08:50] <Zeu5> duanedesign: do u wan me to run the rm first or just go straight to u1sdtool -q?
[08:50] <Zeu5> duanedesign: i ve only runned the python instruction so far
[08:50] <duanedesign> ok
[08:51] <duanedesign> so first u1sdtool -q
[08:51] <duanedesign> then
[08:51] <duanedesign> rm ~/.local/share/ubuntuone/syncdaemon/vm/udfs/8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097
[08:52] <Zeu5> okie the u1 syncdaemon stopped
[08:52] <duanedesign> then the rm command ^^
[08:53] <Zeu5> duanedesign: okie the rm is done
[08:53] <duanedesign> ok now
[08:53] <duanedesign> u1sdtool --start; u1sdtool -c
[08:53] <Zeu5> duanedesign: http://paste.ubuntu.com/460533
[08:54] <duanedesign> looks ok so far
[08:54] <duanedesign> lets start the syncdaemon and see what we get
[08:54] <duanedesign> u1sdtool --start; u1sdtool -c
[08:55] <duanedesign> itll take a minute or so to connect
[08:55] <Zeu5> duanedesign: hey i think its working!!
[08:55] <duanedesign> it has to scan the local disk first to check for changes
[08:55] <Zeu5> duanedesign: i have no idea how u did this
[08:55] <duanedesign> Zeu5: its a fairly new and not common bug
[08:55] <duanedesign> :P
[08:56] <Zeu5> duanedesign: and i ve no time to learn. can i just use these same instructions the enxt time this occurred?
[08:56] <duanedesign> yes the hint was the info command
[08:56] <Zeu5> duanedesign: i supposed this 8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097 canot be reused?
[08:56] <duanedesign> u1sdtool --info=/home/kei/Pictures
[08:57] <Zeu5> duanedesign:  inc ase it happened to another folder?
[08:57] <Zeu5> okie i am lookin at the info
[08:57] <duanedesign> ok that nimber comes from
[08:57] <duanedesign> http://paste.ubuntu.com/460511/
[08:57] <duanedesign> line 241
[08:57] <duanedesign> of your log
[08:58] <duanedesign> you can also get that number with
[08:58] <duanedesign> u1sdtool --list-folders
[08:58] <duanedesign> the format is  a/b/c/abc...
[08:58] <duanedesign> 8/b/8/8b8
[08:58] <duanedesign> does that make sense
[08:59] <Zeu5> ah i see.
[08:59] <duanedesign> it shouldnt happen again but just in case keep the link
[09:00] <duanedesign> http://irclogs.ubuntu.com/2010/05/19/%23ubuntuone.html
[09:00] <duanedesign> iths the convo between Elvis, joshua hoover, and veterok
[09:00] <Zeu5> okie thanks
[09:01] <duanedesign> Zeu5: and you can always get help here. During the day there are lots of devs on.
[09:01] <Zeu5> duanedesign: i am on +8 UTC
[09:01] <duanedesign> well 'day' in US/Europe
[09:02] <duanedesign> :)
[09:02] <Zeu5> duanedesign: so you guys are 12 hours behind?
[09:02] <Zeu5> ur time zone is -8?
[09:02] <duanedesign> I am -5
[09:02] <duanedesign> my client is always on so you can leave me a message too
[09:03] <Zeu5> hey thanks duanedesign , so what time is best to come here?
[09:03] <Zeu5> u can give me the -5 version of the timing
[09:03] <duanedesign> 13:00 - 20:00 utc
[09:03] <duanedesign> actually rye shows up in about an hour or two
[09:04] <Zeu5> duanedesign: oh i see. so for me it means around 9pm onwards
[09:04] <duanedesign> yeah its 8:00 utc
[09:04] <Zeu5> 13 + 8 = 21 hence 9pm - 4am here in +8
[09:04] <duanedesign> like i said rye and a few others get here probably 7pm your time
[09:05] <Zeu5> duanedesign: so its like 3 am for you there.. sorry.. i kept u up
[09:05] <duanedesign> no i keep odd hours :)
[09:06] <duanedesign> you can use u1sdtool --waiting-metadata | wc -l  and u1sdtool --waiting-content | wc -l
[09:06] <duanedesign> to gauge progresss
[09:06] <duanedesign> the numbers will get smaller. It will do metadata first, then content
[09:07] <duanedesign> if you take off the | wc -l it will show a verbose output of the files/data it is syncing
[09:11] <Zeu5> thanks
[09:11] <duanedesign> np
[09:11] <Zeu5> duanedesign:  i gtg. bye
[09:11] <duanedesign> cya Zeu5
=== cpg is now known as cpg|away
[12:16] <rye> duanedesign, morning, i've been testing uploads with rate-limiting, so far setting up 10 Kbyte/s gives 10-16 kbyte upload, so for upload it looks fine
[12:16] <duanedesign> morning sir
[12:18] <duanedesign> rye: had a user this morning with the UDF that showed up in --list-folder, but --info=directory returned a key error.
[12:20] <duanedesign> rye: removing the offending metadata fixed it.
[12:26] <rye> hm
[12:29] <duanedesign> the user synced three folders. 2 of the 3 synced fine. All 3 showed up onder --list-folders
[12:29] <duanedesign> under*
[12:30] <duanedesign> but a u1sdtool --info=<path> returned  http://paste.ubuntu.com/460517/
[12:31] <duanedesign> veterok and josh helped a user with this issue back in May
[12:33] <duanedesign> rm ~/.local/share/ubuntuone/syncdaemon/vm/udfs/d/b/1/db1c87e3-d0cc-4376-8c12-48bb916cffca   fixed it.
[12:37] <duanedesign> rye: what are you using to measure upload/download speed?
[12:40] <rye> duanedesign, iptraf on a vm which has nothing else to upload/download
[13:00] <rye> duanedesign, download rate limiting works as well, hmm
=== JUMPA is now known as jumpa
[15:48] <NickL> honk
[15:48] <jdobrien> NickL, what's up?
[15:49] <NickL> hi, hope someone can help. Over the past couple of weeks when I've gone to purchase something from the u1 music store, I fill my basket, then click checkout, and it says "Connecting you to the Ubuntu One Music Store..." but just hangs there. Is that a known issue?
[15:51] <jdobrien> NickL, not that I know of
[15:51] <jdobrien> joshuahoover, ^^
[15:52] <joshuahoover> NickL: no, this is not a known issue
[15:52] <joshuahoover> NickL: do you have ubuntu one setup on your computer already?
[15:52] <NickL> joshuahoover: yes
[15:52] <joshuahoover> NickL: can you open a terminal session and run: u1sdtool --status
[15:52] <joshuahoover> NickL: and let me know what it reports
[15:53] <NickL> joshuahoover: State: QUEUE_MANAGER
[15:53] <NickL>     connection: With User With Network
[15:53] <NickL>     description: processing queues
[15:53] <NickL>     is_connected: True
[15:53] <NickL>     is_error: False
[15:53] <NickL>     is_online: True
[15:53] <NickL>     queues: IDLE
[15:53] <joshuahoover> NickL: ok, that looks fine
[15:54] <joshuahoover> NickL: if you quit rhythmbox and then start it back up, do you continue to get this problem?
[15:55] <NickL> joshuahoover: I'll try again. It's happened a few times in the past few days, but my computer may have just been suspended at night. 2 minutes.
[15:57] <NickL> joshuahoover: looks to be okay now.
[15:57] <NickL> thanks.
[15:58] <duanedesign> joshuahoover: hello
[15:59] <joshuahoover> NickL: yeah, that is a known issue, where if rhythmbox or banshee is open for a while, the store will have problems making that connection, i forgot about that one, i mis spoke before
[15:59] <joshuahoover> duanedesign: hello
[15:59] <duanedesign> joshuahoover: had someone in here early this morning with an issue that you and  veterok came across in May.
[15:59] <joshuahoover> duanedesign: what was that?
[16:00] <duanedesign> joshuahoover: it was the UDF not syncing. It was showing up with --list-folders but when you did --info=<path> you got a key error
[16:00] <duanedesign> joshuahoover: rm ~/.local/share/ubuntuone/syncdaemon/vm/udfs/8/b/8/8b8c9fc3-dde8-4a1f-808c-1877effe9097 fixed it.
[16:02] <duanedesign> joshuahoover: just wanted to mention it, just in case. Here are the logs from the original troubleshooting you and veterok did. the user is Elvis. http://irclogs.ubuntu.com/2010/05/19/%23ubuntuone.html
[16:06] <joshuahoover> duanedesign: ok, i reviewed that chat log...i remember that now...i don't believe we (really verterok) ever found out what may be the root cause on this...he's out the rest of this week...i'm making a note to follow up on it since it's happen again
[16:11] <duanedesign> joshuahoover: here was the users original pastebin of syncdaemon.log  http://paste.ubuntu.com/460511/  and the error from u1sdtool --info=<path> http://paste.ubuntu.com/460517/
[16:12] <joshuahoover> duanedesign: thanks!
=== cpg|away is now known as cpg
=== jumpa is now known as JUMPA
=== jussi is now known as jussio1
=== nessita1 is now known as nessita
=== cpg is now known as cpg|away
=== cpg|away is now known as cpg
=== dendrobates is now known as dendro-afk