trinikronohelloo triage ninjas01:21
=== tremmons is now known as iflema
malev_ bug 60935302:11
ubot2`Launchpad bug 609353 in stipple "evolution plugin does not work (affects: 1) (heat: 6)" [Medium,Confirmed] https://launchpad.net/bugs/60935302:11
puffHey, anybody home?05:34
puffI filed a bug a few days ago, #607064.05:35
puffSomebody asked me to try it with the mainline kernel, but before I got to that, ubuntu downloaded a bunch of updates and the problem went away.05:35
holsteinpuff: i would just add that to the report i suppose05:38
holsteinmaybe find JFo05:38
puffBesides /var/log/dpkg.log, where else would I look to see what changed?05:39
holsteinJF0 = Jeremy Foshee05:39
holsteinpuff: im not sure05:40
holsteinyou might want to wait a bit too05:40
holsteinmake sure it doesnt come back05:40
puffTrue... but it's been about three days.05:40
holsteinyeah, thats enough05:41
puffAlthough, my usage pattern has been atypical the past few days.05:41
puffNormally I spend a lot more time online, the past few days I've been busy with other stuff.05:41
puffWell, I'll post a comment and then give it a few more days.05:42
puffHm, if the update included any kernel updates, it would say kernel in the package name, right?05:45
holsteinpuff: AFAIK05:45
puffThat's what I grepped out of /var/log/dpkg.log.05:46
puffDoesn't look like it updated the kernel, hm.05:47
puffEither that, or there was some entirely external factor that went away.05:50
puffProblem was, it only happened on encrypted networks.  Guess I shoulda tried to find another encrypted ntwork to test it on.05:50
holsteinthats plausible05:51
trinikronodid we not have a hugday this week?06:36
=== rackIT is now known as rackIT_AFK
cheapieShould bug #603593 be "Critical" importance? It IS a security problem that still isn't fixed in Maverick.09:00
ubot2`Launchpad bug 603593 in mapserver (Ubuntu Karmic) (and 4 other projects) "buffer overflow + insecure mapserv CGI command-line debug args (affects: 1) (heat: 581)" [Undecided,Fix released] https://launchpad.net/bugs/60359309:00
cheapieThat fix mentioned is only for Hardy, Karmic, and Lucid.09:00
=== CieD is now known as Ciemon
=== yofel_ is now known as yofel
penguin42If you see people on +1 hitting very weird mouse/X problems it may be worth asking them to kill unclutter - it's causing a few weirdo bugs12:28
abhijithello guys12:36
abhijitagain same type of question12:36
abhijithow do i get fix release for this bug: https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/55840412:36
ubot2`Ubuntu bug 558404 in openjdk-6 (Ubuntu) (and 1 other project) "freecol crashes after some playing (affects: 1) (heat: 35)" [Undecided,Fix released]12:36
abhijithelp please12:36
devildante"fix released" means the fix has arrived to the Ubuntu repos12:37
devildanteSo, you just need to update12:38
abhijitdevildante, i dont sudo apt-get update but i am still facing that bug12:38
abhijitoh no12:38
devildantewhat do you mean by: "I don't sudo apt-get update"12:38
abhijitdevildante, i --done-- sudo apt-get update but i am still facing that bug12:38
abhijitdevildante, ^^12:39
devildante"sudo apt-get upgrade" to upgrade your system12:39
abhijitdevildante, yes that too I have done12:39
devildanteIt seems that the bug reporter wanted to close the bug12:41
devildanteHowever, instead of Invalid, he marked the bug as Fix Released12:41
devildanteIf you still experience this bug, change the status to Confirmed12:41
abhijitdevildante, yes i still face the bug12:41
devildanteSo you have to change the bug status as Confirmed12:42
devildanteDo you know how to do that?12:42
abhijitdevildante, i am not testing freecol for 2nd time. after that i wll test for 3rd time and if still i encounter bug then i change it to confirm12:43
abhijitdevildante, to which to set as confirmed? openjdk or freecol?12:44
abhijitdevildante, I tested. the bug is still exixts.12:46
abhijithow do i create crash report /12:47
abhijitanyone free to help?12:49
abhijitkermiac, ping12:49
kermiachey there abhijit12:49
abhijitkermiac, how do i create crash report for freecol?12:49
kermiacabhijit: one sec while i read the scrollback mate12:50
abhijitkermiac, ok12:50
kermiacok abhijit, the information you need is in https://wiki.ubuntu.com/Backtrace12:54
abhijitkermiac, ok thanks12:54
kermiacabhijit: no probs mate12:55
abhijitkermiac, one more question. which should i mark as comfirmed in that bug? openjdk or freecol(ubuntu)/12:55
abhijitkermiac, https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/55840412:55
ubot2`Ubuntu bug 558404 in openjdk-6 (Ubuntu) (and 1 other project) "freecol crashes after some playing (affects: 1) (heat: 35)" [Undecided,Fix released]12:55
kermiacone sec abhijit, let me read the bug report12:56
nigelbkermiac: heard you took a class in #ubuntu-au.  Good work mate!12:57
kermiacThanks nigel. I didn't know the word would get around so much hehe. If anyone is interested, the logs for todays "How to Triage" class in #ubuntu-au are available at https://wiki.ubuntu.com/AustralianTeam/Projects/BugJams/HowToTriageClass2010July2412:58
kermiacit ended up going for 2hrs instead of my predicted 1hr. There were lots of very good questions12:59
nigelbDid you catch the "how to work with debain BTS" a few days back?13:00
kermiacabhijit: are you experiencing exactly the same issue?13:01
abhijitkermiac, yes. tested for 3 times13:01
kermiacnigelb: I read the logs. It was *very* interesting & I learned a few things about the debian BTS that I didn't know13:01
kermiacabhijit: ok, if you're sure that it is exactly the same I would suggest re-opening just the freecol task. But please make sure you upload the crash report13:03
abhijitkermiac, reopen means submitting new bug report?13:04
kermiacabhijit: actually, that's a better idea. A new report would be better. Follow the instructions in the wiki page link I gave you & apport should open a new bug report for you mate.13:05
abhijitkermiac, ok I wll open new. thanks :)13:06
kermiacno probs abhijit :)13:06
stanley_robertsohi all13:09
kermiachi stanley_robertso :)13:09
abhijithello stanley_robertso13:10
devildantehi stanley13:10
kermiacnigelb: you got time for a quick pm mate?13:14
stanley_robertsohi abhijit kermiac13:47
kermiacwelcome to #ubuntu-bugs gorilla. see, we don't bite too hard mate :P14:10
gorillakermiac: hehe14:11
* devildante bites gorilla14:11
* gorilla bleeds all over devildante 14:11
kermiacthanks devildante, now I look like a liar haha14:11
kermiacgorilla: are you a member of the BugSquad yet mate? I can't remember14:12
gorillakermiac: No yet. I'm awaiting moderation.14:13
kermiacgorilla: ok, it's the weekend so hopefully somone shoud fix that up next week. feel free to ping me if it's not sorted out by tuesday or wednesday next week mate14:15
gorillakermiac: okay.. I'll bug you later then :-P14:15
kermiacnisshh is in the moderation queue too, but you've both signed the CoC so it's just a matter of one of the admins accepting you now14:15
kermiacgorilla: same thing goes for the mentorship program mate14:17
gorillakermiac: out of bug 580885 and bug 6093343 the later is the better master ticket as it has a workaround.14:17
ubot2`Launchpad bug 580885 in gnome-power-manager (Ubuntu) "In power management the is no option that enables you to close the lid without effect (affects: 1) (heat: 53)" [Wishlist,New] https://launchpad.net/bugs/58088514:17
ubot2`gorilla: Error: Bug #6093343 not found.14:17
gorillaerr bug 60934314:18
ubot2`Launchpad bug 609343 in gnome-power-manager (Ubuntu) "gnome-power-preferences needs a "never" option (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/60934314:18
kermiacgorilla: one sec, looking14:18
devildantegorilla: the first bug was reported on 2010-05-1514:21
devildanteand the second bug was reported only 13 hours ago14:21
devildanteso I think the first bug should be the master bug14:21
gorilladevildante: but the second one has a workaround for closing the lid without an action occuring.14:22
kermiacI tend to agree 609343 is a better "master" as it has more info & has a workaround14:22
devildanteok, do as you wish14:22
* devildante threatens to bite14:22
gorilladevildante: but yes, it's a touch call to make.14:23
kermiacthey are both relatively recent bug reports. I think the only reason 580885 was touched was it was wrongly filed against "ubuntu-docs" & came onto connor's radar14:24
nisshhkermiac: i thought you were watching a movie :)\14:24
kermiacit doesn't really matter which bug was filed first, it comes down to which one has the most information14:24
devildantenisshh: he was watching an horror film where bug triagers fight bug 114:25
ubot2`Launchpad bug 1 in tilix (and 18 other projects) "Microsoft has a majority market share (affects: 494) (heat: 2592)" [High,New] https://launchpad.net/bugs/114:25
kermiacnigelb: gorilla got me busy looking into this bug report14:25
gorillanisshh: my first bug in Ubuntu. I used to triage customer issues to determine if they were bugs or configuration errors.14:25
kermiacdevildante: I need to stay here to make sure you don't bite members of my loco haha! I specifically said in the how to triage session I had with my loco earlier that we dont bite too hard in here14:27
gorilla... most of the time.14:28
* devildante agrees and bites all of you14:28
stanley_robertsohi vish14:29
vishstanley_robertso: heya14:29
kermiachi vish :)14:29
devildantehi vish14:29
vishhey all... and why is devildante hungry ? ;p14:29
kermiacwe've got two more prospective students from my loco here mate - nisshh & gorilla14:29
vishkermiac: yeah , just noticed the mails,14:29
vishkermiac: finally got nisshh away from -manual work ? ;p14:30
kermiacvish: I had an online "how to triage" session for my loco today & managed to snag a couple of people haha14:31
devildantehmm, more people to bite :p14:31
nisshhhey vish14:31
nisshhhow come whenever i join a channel there are at least 10-20 people i know in it14:32
nisshhdevildante: not a chance :)14:32
devildantenisshh: but I want to bite people :(14:32
gorillanisshh: the internet is collapsing.. hence you meet everyone that you passed when it was expanding.14:32
vishnisshh: hmm , your wiki doesnt mention time available .. could your add "time available" to your wiki as well?14:32
kermiacvish: I'll volunteer to mentor gorilla & nisshh as they're both in my loco & timezone. It also looks like my current students aren't going to be active. One of them replied but I haven't seen him online & the other still hasn't replied to my original email14:33
nisshhvish: thats because i havent updated my wiki page since i signed up to the bugsquad14:33
vishkermiac: oh even better! :)14:33
nisshhgorilla: hehe14:33
vishkermiac: so I'll just add them to your list?14:33
nisshhvish: i didnt know you were on the bugsquad :)14:33
gorillanisshh: I'm a fan of the big crunch theory :-)14:34
kermiacvish: yup, that sounds good... they're waiting for bugsquad approval too14:34
vishkermiac: yeah , the old ones , might have lost intrest :_14:34
vishnisshh: well , ubuntu needs help in a lot of places :)14:34
kermiacvish: I'll send an email to the other 2 students early next week to see what's happening with them, but it looks like they've lost interest14:35
nisshhkermiac: its ok, you have me now :)14:35
kermiacnisshh: realistically it's a relatively close knit community. we run into people we know all over the place haha14:35
nisshhyea, i realise that now14:36
gorillakermiac: hopefully now when running around a corner. :-)14:36
vishgorilla: nisshh:  , could you mention your lp links here  , bdmurray is the only admin for bugsquad logged in here..  he'll add you once he notices it14:36
vishgorilla: nisshh : I'll add you to the mentoring team  ,in the meanwhile..14:37
nisshhvish: sure thing14:38
gorillavish: thanks.. no rush. :-)14:40
kermiacgorilla: nice work with those bugs mate. I set 609343 as wishlist for you too14:40
gorillakermiac: if you can quickly knock out the duplicate tickets you can reduce the queue without too much hard work.14:41
kermiacgorilla: that's very true14:42
kermiacgorilla: nisshh do you guys use firefox?14:42
gorillakermiac: Yes, I do. I have galeon installed also.14:43
kermiacgorilla: nisshh ok, please install the firefox lp improvements package from https://launchpad.net/~gm-dev-launchpad/+archive/ppa. It will help make your triaging work a lot easier14:44
gorillakermiac: righto14:45
nisshhkermiac: right14:46
nisshhinstalling that now14:46
kermiacgorilla: nisshh you can find out more info on them at https://wiki.ubuntu.com/MeetingLogs/devweek0809/LaunchpadHacks  One of the main useful features of that package is the built in "standard response" so that you don't need to keep copy and pasting from the standard response wiki we discussed earler14:46
devildanteI'd like to add that if you don't use firefox but a greasemonkey -scripts capable browser (like chromium), you can download the scripts: bzr branch lp:launchpad-gm-scripts14:47
devildanteand installing the scripts one by one14:47
kermiacdevildante: that's right :)14:47
nisshhmakes it easy14:47
nisshhkermiac: im pretty free now, you can get me started if you like14:50
kermiacnisshh: ok mate, have you got any questions? have you looked through the BugSquad wiki pages I mentioned earlier?14:52
nisshhkermiac: yea, done all that :)14:52
kermiacgorilla: same questions apply to you too mate14:52
kermiacnisshh: all good then, lets have at it :)14:53
nisshhkermiac: and no questions, you answered all mine at the lesson today14:53
gorillakermiac: yes, I have had a read through.14:53
kermiacnisshh: gorilla: excellent :)14:54
kermiacnisshh: gorilla: pick a bug, any bug! :P14:54
* nisshh cant choose! too many!14:54
kermiacwe can walk through it14:54
* devildante bites nisshh14:54
nisshhkermiac: how should i go about finding one?14:55
kermiacnisshh: do you have any package you like that you want to help out with?14:57
kermiacnisshh: if not, we can look at bugs w/o a package - http://is.gd/dE49D14:59
gorillakermiac: sounds like a plan.15:00
nisshhkermiac: not really *sheepish grin* bugs w/o a package sounds good15:00
gorillafound one bug 609134. It looks like a support issue to me.15:01
kermiacnisshh: gorilla ok, try to find something in there... use https://wiki.ubuntu.com/Bugs/FindRightPackage to help you decide which package it should be assigned to15:01
ubot2`Launchpad bug 609134 in ubuntu "I've lost my desktop and navigation windows. (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/60913415:01
kermiacgorilla: I actually think I can see what the reporter is talking about here, but only because I have experienced it myself. It sounds like a known bug but I can't remember the bug number atm - I'll look for it15:04
kermiachmmm... I know the workaround is to swith VT's using CTRL+ALT+F1, then CTRL+ALT+F7 but I'm struggling to find the master bug report atm15:06
kermiacgorilla: ^^15:06
devildanteit seems everyone here loves vim :)15:07
penguin42oh yes :-)15:07
nisshhkermiac: bug 609054 looks like a feature request15:07
ubot2`Launchpad bug 609054 in ubuntu "Equalizer for Sound (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/60905415:07
nisshhkermiac: mark as invalid?15:08
devildantenisshh: guide the user to ubuntu brainstorm, I think15:08
kermiacgorilla: actually, scratch that... it;s getting too late for me to think straight. sorry mate thhe bug I was thinking of is a lucid bug & the reporter is using karmic15:08
gorillakermiac: Ahhh.15:09
nisshhdevildante: i think the user just doesnt know about the equilizers in the repos15:09
devildantenisshh: ... well I didn't know too :p15:09
gorillanisshh: it's possibly an suport question. I'd call it incomplete.15:10
nisshhi agree15:10
devildanteI agree too15:11
gorillanisshh: change it!15:12
kermiacnisshh: yup, convert 609054 to a question mate15:12
nisshhset to invalid15:12
nisshhno woops15:12
nisshhi mean incomplete15:13
gorillaBug 606215 sounds incomplete.15:13
ubot2`Launchpad bug 606215 in ubuntu "Alternate 10.04 cannot be installed via USB (affects: 1) (heat: 568)" [Undecided,New] https://launchpad.net/bugs/60621515:13
devildantenisshh: It would be better if you explained why the bug is Incomplete15:13
kermiacnisshh: hang on mate15:13
nisshhi will15:14
kermiacnisshh: I would have just converted it to a question15:14
penguin42I've seen quite a few people around with problems USB booting; but don't know the details15:14
devildantenisshh: There are canned responses at wiki.ubuntu.com/Bugs/Responses15:14
nisshhkermiac: how?15:14
kermiacnisshh: were you not paying attention in the session ealier? :P15:14
gorillapenguin42: Agreed but I would need details about the hardware (laptop/desktop/external usb hub)15:14
kermiacnisshh: see the "convert to question" link on the top right corner of the bug report15:15
nisshhkermiac: yea, i was, i missed that part15:15
nisshhoh, duh yea15:15
kermiacnisshh: if you want bonus points, mention a wiki page or some other useful link that discusses the equalisers in the question it creates on the answers tracker. It's not necessary for you to do that, but it's nice to respond if you know what's going on15:16
nisshhkermiac: use the default response as given by that addon you had me install?15:16
penguin42thing is, I won't put stuff in brainstorm because it still after many years still won't allow https and asks for a login insecurely15:17
kermiacnisshh: when you click on "convert to question" it should already have pre-filled info as a response15:17
nisshhkermiac: wait, we have points? :)15:17
nisshhkermiac: yea15:17
kermiacnisshh: yup, "kermiac-is-my-mentor" points :P15:18
gorillalol.. Take me to you mentor.15:18
nisshhkermiac: its amazing how many people report missing features or things they want as bugs!15:18
devildantethose points can also protect against my bites :p15:18
nisshhoh good15:18
kermiacnisshh: yup, it's very common15:19
nisshhill need lots then15:19
nisshhkermiac: yea15:19
kermiacdevildante: haha... the more you threaten to bite, the more they think they need those points ;)15:19
gorillanisshh: At work we had an term UCI which stood for Unconfirmed Customer Issue... Customers could not log bugs directly but has to file it as an issue instead.15:19
devildanteIsn't issue = bug somewhat?15:20
kermiacgorilla: that sounds very similar to what the answers tracker is for15:20
gorilladevildante: yes.. but an issue could be due to a configuration issue or a network infrastructure problem.15:20
devildantegorilla: oh, okay15:20
nisshhkermiac: so the best place to look for bugs would be to filter it down to all the brand new ones?15:21
devildantenisshh: you can check the new bugs with this feed: http://feeds.launchpad.net/ubuntu/latest-bugs.atom15:22
kermiacnisshh: nice work with converting that to a question... you're not looking for the bonus points by following up on the answer tracker?15:22
gorillakermiac: nisshh which package is bug 604838 relating to?15:23
ubot2`Launchpad bug 604838 in ubuntu "Logitech USB Headphones 350 don't work (affects: 1) (heat: 487)" [Undecided,New] https://launchpad.net/bugs/60483815:23
kermiacdevildante: thanks mate, I had forgoten about those feeds!15:23
devildantekermiac: np15:23
devildantegorilla: the linux package?15:24
gorilladevildante: yes.15:24
nisshhkermiac: not at the moment, im busy updating my wiki page :)15:24
nisshhdevildante: thanks ill keep an eye on that15:24
kermiacnisshh: no probs mate :)15:25
nisshhvish: updated my wiki page to include my available times: https://wiki.ubuntu.com/RyanMacnish15:25
kermiacdevildante: the way this is supposed to work is I say "gorilla, which package do *you* think it should be filed against?" and then we make the students learn ;)15:26
devildantekermiac: okay, sorry for that15:27
kermiacdevildante: no probs mate. we can't spoon feed them... we need to *guide* them :)15:27
nisshhkermiac: 60930115:27
nisshhbug 60930115:27
ubot2`Launchpad bug 609301 in ubuntu "[needs-packaging] epanet (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/60930115:27
kermiacnisshh: I would advise not touching "needs packaging" bugs15:28
nisshhkermiac: ok, cool15:28
* nisshh backs away slowly...15:28
kermiacthey have a special procedure that needs to be followed :)15:28
gorillakermiac: Agreed about those.. they need dev time at some stage.15:28
gorillaokay bug 604838 is suggesting kdebase source package but it could also be kernel driver issue.15:29
ubot2`Launchpad bug 604838 in ubuntu "Logitech USB Headphones 350 don't work (affects: 1) (heat: 487)" [Undecided,New] https://launchpad.net/bugs/60483815:29
kermiacgorilla: realistically, all bugs need a dev at some stage. our job is simply to ensure the reports contain all the info required for a dev to work on them15:29
crimsun_devildante: / gorilla: that isn't a linux bug. The user doesn't know to use a separate program (pavucontrol, which needs to be installed manually).15:29
crimsun_devildante: / gorilla: I recommend you convert that bug to a question, and we can follow up separately if necessary.15:30
devildanteI'm not kermiac's student :p15:30
nisshhkermiac: bug 60799515:30
ubot2`Launchpad bug 607995 in ubuntu "Poptropica no longer holds account information (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/60799515:30
gorillacrimsun_: which bug were you referring to?15:31
gorillahi MoLE_15:31
crimsun_gorilla: 604838, which you asked about15:31
MoLE_hi gorilla15:31
kermiacsorry nisshh, gorilla, it's awesome to see how keen you guys are atm but I've got to go get some sleep guys.15:31
kermiachi MoLE_15:31
gorillakermiac: okay.. thanks for the tute.15:31
MoLE_catch you tomorrow kermiac15:32
devildantebye kermiac :)15:32
kermiacok cya all later15:32
nisshhkermiac: cya15:32
nisshhgorilla: how are you liking it so far?15:32
kermiacnisshh: gorilla: MoLE_: feel free to ask more questions in here... as you can see there are a lot of helpful people here who are more than happy to help :)15:33
nisshhkermiac: yea, i think ill fix the one im on now, then go watch a movie and go to bed :)15:33
gorillanisshh: I have trigaed bugs professionally before. just a matter of learning LP and the product.15:33
nisshhgorilla: right, cool15:34
gorillanisshh: nah.. Boring as but someone had to do it. :-)15:35
nisshhgorilla: lol15:36
devildantesorry guys, I've got to quit15:38
devildantegot some stuff to do15:38
devildanteokay, see ya all15:39
abhijitis it compulsory to install all this things mentioned here https://wiki.ubuntu.com/DebuggingProgramCrash to be able to create bug report?15:39
abhijitkermiac, ^^15:40
gorillaQuestion: When converting a bug into a question, Should I add relevant comments such as pavucontrol as mentioned by devildante earlier?15:40
charlie-tcaabhijit: To get a good backtrace/stacktrace/valgrind log, you need to install whatever is listed for that version of Ubuntu.15:41
abhijitcharlie-tca, ok15:41
charlie-tcagorilla: Normally, I will convert the bug to the question, then go to the question and give an answer15:42
gorillacharlie-tca: okay.. I tend to agree. :-)15:42
charlie-tcaI think kermiac went away.... something about being tired now.15:43
crimsun_gorilla: just to clarify, I mentioned that program15:43
crimsun_(not to draw credit away but to deflect possible blame away from him/her :-)15:44
gorillacrimsun_: Opps.. sorry. My mistake.15:44
gorillaeww.. timeout error on edge.15:44
crimsun_retrying is normally sufficient15:45
gorillacrimsun_: yep.. but same error message.15:46
charlie-tcagive it a minute or two, try again15:46
abhijitkermiac, I am following this guide: https://wiki.ubuntu.com/DebuggingProgramCrash and while doing sudo apt-get install freecol-dbgsym=2.22.1-0ubuntu2.8.04.1 it gives me error coudnt find package.16:00
abhijitvish, you free?16:02
gorillaabhijit: kermiac has wandered off to do something, possibly get some sleep.16:04
abhijitgorilla, ok16:04
abhijitanyone please help16:04
crimsun_sec, looking16:04
crimsun_(very slow 'net connection currently)16:05
abhijitcrimsun_, ok16:05
gorillaabhijit: I only see freecol in the repository. I'm running lucid.16:05
abhijitgorilla, i am comlpletely confused. that page told to install yelp debug symbols. how to install freecol debug symbols16:06
charlie-tcaabhijit: instead of yelp, use the name of the application you need16:06
charlie-tcait says yelp-dbgsym, you need to substitute freecol: freecol-dbgsym16:07
abhijitcharlie-tca, yes I had used read in above posts16:07
abhijitcharlie-tca,  sudo apt-get install freecol-dbgsym=2.22.1-0ubuntu2.8.04.116:08
charlie-tcasorry, I got lost for a few minutes16:08
abhijitcharlie-tca, ok16:08
charlie-tcasome applications won't have debug symbols, too16:08
abhijitcharlie-tca, then how to create crash report for freecol?16:09
charlie-tcaYou might be able to use gdb trace instead16:09
abhijitcharlie-tca, what to use in gdb trace in this step: run <arguments, if any>16:10
abhijitcharlie-tca, for freecol16:10
charlie-tcaTry to do this one instead -16:11
crimsun_specifically, freecol does not have a -dbgsym package16:11
abhijitcharlie-tca, ok16:12
abhijitcrimsun_, I see16:12
charlie-tcaFor some applications, no trace is possible so you have to just ask for specific details. Might get /var/log/dpkg.log or demsg or even ~/.xsession-errors16:12
charlie-tcato get something with the actual issue in it to help the developers solve it16:13
abhijitcharlie-tca, ok16:14
abhijitcharlie-tca, should i submit ubuntu bug or freecol bug?16:15
gorillaHow do we triage Maverick 10.10 bugs?16:17
charlie-tcasubmit freecol bug16:23
charlie-tcagorilla: same as any other bug16:23
abhijitcharlie-tca, yes submitting.16:23
charlie-tcajust add the tag "maverick"16:23
charlie-tcagorilla: if you don't have maverick to confirm them and no one has, just leave it alone until someone else confirms it16:24
abhijitI just submitted bug: https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/609503 can anyone please set importance?16:24
ubot2`Ubuntu bug 609503 in freecol (Ubuntu) "freecol crashes after some playing (affects: 1) (heat: 6)" [Undecided,Confirmed]16:24
charlie-tcaIt is not a good idea to confirm your own bugs, ever16:25
abhijitcharlie-tca, i have tested it for so many times now.16:25
gorillacharlie-tca: okay. thanks.16:25
abhijitcharlie-tca, kermiac told me to confirm it16:25
charlie-tcahe did?16:26
abhijitcharlie-tca, yes16:26
charlie-tcaand what importance do you want?16:26
abhijitcharlie-tca, because some bug already exiss which are closed due to some unknows reason. but the bug is not solved. thats why he suggested to open new bug with confirmed status16:26
abhijitcharlie-tca, critical16:26
gorillaI have found that Bug 609487 appears to be the same as Debians bug 543618. How can I link those together? Just a comment?16:26
ubot2`Launchpad bug 609487 in extremetuxracer (Ubuntu) "etracer error: Couldn't chdir to /usr/share/games/extremetuxracer/courses/events/a-tux_racer/challenge_one (No such file or directory) (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/60948716:27
ubot2`Launchpad bug 543618 in mailman "test breaks if existing mailman.cfg is found (affects: 1) (heat: 2)" [Medium,Fix committed] https://launchpad.net/bugs/54361816:27
charlie-tcaCan we reference any of the closed bugs?16:27
erkan^yofel ?16:27
abhijitcharlie-tca, may be16:27
erkan^ow, i see that he is away :(16:27
charlie-tcaImportance is decided by https://wiki.ubuntu.com/Bugs/Importance16:27
charlie-tcagorilla: click project in the launchpad bug. It will ask for the URL and you can paste the debian bug URL in16:28
abhijitcharlie-tca, its critical because all freecol users are affecting and they are completely unable to use freecol.16:28
gorillacharlie-tca: okay thanks.16:28
abhijit--all freecol ubuntu users--16:29
charlie-tcaabhijit: is freecol a game or an application you need to use?16:29
abhijitcharlie-tca, its a game16:29
charlie-tcaAlso, it is in universe, not main, so only those users that install it will find it doesn't work.16:30
abhijitcharlie-tca, yes16:30
charlie-tcaNormally, that will be Medium - A bug that has a severe impact on a non-core application.16:30
abhijitcharlie-tca, does that strace log file will contain any pricate data / sensational data?16:31
charlie-tcaCritical is affecting default installation, for almost everyone16:31
abhijitcharlie-tca, ok. set as medium16:31
charlie-tcaI will examine the log16:31
abhijitcharlie-tca, i have set it ti private.16:31
gorillacharlie-tca: sorry, I can't find the project link/button that you mentioned?16:32
charlie-tcagorilla: under the yellow highlighted line, "Also affects project"16:33
erkan^who have a QTM too?16:34
charlie-tcaabhijit: okay. The log is downloading for me16:34
gorillacharlie-tca: Ahh. thanks. I'm on it. Might get some sleep after this one.16:34
abhijitcharlie-tca, ok16:34
charlie-tcaerkan^: What is QTM?16:34
erkan^QTM is a blogger software16:35
charlie-tcagorilla: np, keep up the good work16:36
erkan^charlie-tca, use you blogger.com ?16:36
charlie-tcaNo, I use wordpress16:36
gorillacharlie-tca: I'd rather ask questions than bumble through making errors based on bad assumptions.16:36
charlie-tcagorilla: agreed. I would rather answer questions than to have to fix mistakes, too.16:37
charlie-tcaI just don't seem to be very good with answers sometimes16:38
erkan^I use a blogger. Perhaps do you know how must I a setting for a blogger in QTM, see a picture: http://lh6.ggpht.com/_-g7SHML2oAI/TEme_uL--wI/AAAAAAAAAkE/0nAXP3iYHic/s640/account%20for%20qtm.png16:38
gorillacharlie-tca: that's okay. I'm not the greatest wordsmith either :-)16:38
charlie-tcaabhijit: I am not seeing anything private in the file. Just a user name.16:48
abhijitcharlie-tca, ok16:48
abhijitcharlie-tca, then shld i mark it as public?16:48
charlie-tcahowever, appears this is a problem - OT (No such file or directory)16:48
abhijitcharlie-tca, what is ot?16:48
charlie-tcawell, I seem to me missing letters here. should be "enoent" in capital letters16:49
gorillahmmm  bugs 178038 and 141613 are dup's but I'm not sure which is to make as the master ticket.16:50
ubot2`Launchpad bug 178038 in nspluginwrapper (Ubuntu) "npviewer.bin crashed with SIGSEGV (affects: 2938) (dups: 11) (heat: 13415)" [Medium,Confirmed] https://launchpad.net/bugs/17803816:50
ubot2`Launchpad bug 141613 in nspluginwrapper (Mandriva) (and 1 other project) "npviewer.bin crashed with SIGSEGV (affects: 624) (dups: 68) (heat: 4313)" [Unknown,Fix released] https://launchpad.net/bugs/14161316:50
crimsun_those are ridiculous heat stats16:51
abhijitcharlie-tca, ok16:51
gorillacrimsun_: there are a rediculous number of dups linked to those two.16:51
crimsun_yeah, I remember when I actually did the bulk of maintenance work on flashplugin-nonfree ;)16:52
charlie-tcagorilla: Is 178038 got any recent dups?16:52
charlie-tca141613 shows it has been fixed16:52
gorillacharlie-tca: 178038 has a dup 453924 which was reported on 2009-10-18.16:54
charlie-tcaYou could close it based on the other bug being fixed, if they are exactly the same16:55
charlie-tcaabhijit: bug 609503 done16:56
ubot2`charlie-tca: Bug 609503 on http://launchpad.net/bugs/609503 is private16:56
abhijitcharlie-tca, ok16:56
gorillacharlie-tca: I think they are the same issue.16:56
charlie-tcaabhijit: and changed from private16:56
abhijitcharlie-tca, thanks :)16:56
charlie-tcagorilla: Since bug 141613 does not have a valid stacktrace, it is not possible to determine if they are duplicates. That is probably why they are both open16:58
ubot2`Launchpad bug 141613 in nspluginwrapper (Mandriva) (and 1 other project) "npviewer.bin crashed with SIGSEGV (affects: 624) (dups: 68) (heat: 4313)" [Unknown,Fix released] https://launchpad.net/bugs/14161316:59
gorillacharlie-tca: Ahhh. I'll leave it alone then?16:59
charlie-tca141613 shows it has been fixedthe Fix released shown here appears to be for the Mandriva bug, not for us.16:59
nigelbkermiac: oops, was leaving work when you pinged last17:32
penguin42charlie-tca: The nspluginwrapper has been SO long running though17:35
charlie-tcaso what? Bug 1 has been longer17:35
penguin42charlie-tca: True, but the fact that nspluginwrapper one doesn't have a valid backtrace probably doesn't mean much17:36
charlie-tcaIt does mean you can not determine if it is really a duplicate, though17:37
penguin42charlie-tca: I guess so, but what do you do with something that seg's all over the place; most of the backtraces for that probably end up in the flash binary17:39
charlie-tcaI don't understand what you are asking. I was assisting a person with determining whether or not two bugs were duplicates.17:40
penguin42charlie-tca: nspluginwrapper segs all over the place; normally in non-packaged binaries and has a very odd stack structure I guess (32/64 mix) so it's pretty rare to get useful backtraces; to me if you have a bunch of segs on nspluginwrapper none of which have useful backtraces I'd merge them17:42
charlie-tcaYour experience tells you that. I can not use that justification to do it with someone just learning how to triage17:43
penguin42that's fair17:43
erkan^!bug  python-gtkhtml219:20
erkan^bug  python-gtkhtml219:20
erkan^bugs python-gtkhtml219:21
erkan^!bugs python-gtkhtml219:21
ubot2`erkan^: Error: I am only a bot, please don't think I'm intelligent :)19:21
charlie-tcaerkan^: what are you looking for?19:22
erkan^can someone me help how install I  python-gtkhtml219:22
charlie-tcaSupport is in #ubuntu or #kubuntu or #xubuntu19:23
njinHy guys, in the today's build there's a serious bug in libgcc_s.so.1 and pratically nothings work, except somre apps, in a case like this, what can i do to collect the info to report the bug ?20:00
sensenjin: Try to start applications from the command line/terminal and collect the output.20:01
njinhothing works20:02
njin*nothigs works,20:03
njinsense. is an input/output error20:03
sensenjin: Collect the warning messages and errors you get and attach those to your bug report.20:04
njinsense: i make a photo because firefox don't work20:07
JoeMaverickSetti have a case where i cannot hibernate because i did not install the proprietary graphic driver, can it be considered a bug?20:07
JoeMaverickSettbug as in the open source graphic driver does not work properly!20:08
senseJoeMaverickSett: Sure!20:08
JoeMaverickSettsense, how do i report that?20:08
senseJoeMaverickSett: Just first make sure that the bug isn't already reported.20:08
JoeMaverickSettsense, oh! okie!20:08
senseJoeMaverickSett: What is the package of your open source driver?20:08
senseYou should check either that or the kernel.20:08
JoeMaverickSettsense, i'm not really sure. but my graphic card is ATI.20:09
JoeMaverickSettsense, could you guide me how to check either of them?20:09
senseJoeMaverickSett: xserver-xorg-video-ati is the package of the open source ati driver.20:10
JoeMaverickSettsense, oh! never knew that. :(20:10
senseJoeMaverickSett: You could do a general bug search at https://bugs.launchpad.net/ubuntu20:10
JoeMaverickSettsense, alrighty. i'll do that.20:10
JoeMaverickSettsense, thanks.20:10
senseyou're welcome!20:11
stanley_robertsohi all20:34
xteejxHey guys, any of you here?21:35
chilicuilhi there, are the lp gm scripts currently broken?21:46
yofelchilicuil: broken as in? (they work for me)22:47
chilicuilyofel: ummm, I've just download them, restarted firefox but I dont see anything diferent, I've already saw the screenshots, I used the bz repo: https://code.launchpad.net/~gm-dev-launchpad/launchpad-gm-scripts/master , how did u install them=22:48
yofelchilicuil: 'firefox-lp-improvements' is really installed? Should work after a firefox restart..22:50
chilicuilyofel: I downloaded the js files one by one, I've not installed anything else22:51
yofelerr, please installl the package22:52
yofelthey need to be properly set up for firefox, which the package does and I don't know how to do by hand22:52
chilicuilyofel: I've installed the firefox-lp-improvements package and now it works, thx =)23:10

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