[01:21] <trinikrono> helloo triage ninjas
[02:11] <malev_>  bug 609353
[02:11] <ubot2`> Launchpad bug 609353 in stipple "evolution plugin does not work (affects: 1) (heat: 6)" [Medium,Confirmed] https://launchpad.net/bugs/609353
[05:34] <puff> Hey, anybody home?
[05:35] <puff> I filed a bug a few days ago, #607064.
[05:35] <puff> Somebody asked me to try it with the mainline kernel, but before I got to that, ubuntu downloaded a bunch of updates and the problem went away.
[05:38] <holstein> puff: i would just add that to the report i suppose
[05:38] <holstein> maybe find JFo
[05:38] <puff> JFo?
[05:39] <puff> Besides /var/log/dpkg.log, where else would I look to see what changed?
[05:39] <holstein> JF0 = Jeremy Foshee
[05:40] <holstein> puff: im not sure
[05:40] <holstein> you might want to wait a bit too
[05:40] <holstein> make sure it doesnt come back
[05:40] <puff> True... but it's been about three days.
[05:40] <holstein> OH
[05:41] <holstein> yeah, thats enough
[05:41] <puff> Although, my usage pattern has been atypical the past few days.
[05:41] <puff> Normally I spend a lot more time online, the past few days I've been busy with other stuff.
[05:42] <puff> Well, I'll post a comment and then give it a few more days.
[05:45] <puff> Hm, if the update included any kernel updates, it would say kernel in the package name, right?
[05:45] <holstein> puff: AFAIK
[05:46] <puff> http://ubuntu.pastebin.com/tmdD1SXf
[05:46] <puff> That's what I grepped out of /var/log/dpkg.log.
[05:47] <puff> Doesn't look like it updated the kernel, hm.
[05:50] <holstein> strange
[05:50] <puff> Either that, or there was some entirely external factor that went away.
[05:50] <puff> Problem was, it only happened on encrypted networks.  Guess I shoulda tried to find another encrypted ntwork to test it on.
[05:51] <holstein> thats plausible
[06:36] <trinikrono> did we not have a hugday this week?
[09:00] <cheapie> Should bug #603593 be "Critical" importance? It IS a security problem that still isn't fixed in Maverick.
[09:00] <ubot2`> Launchpad bug 603593 in mapserver (Ubuntu Karmic) (and 4 other projects) "buffer overflow + insecure mapserv CGI command-line debug args (affects: 1) (heat: 581)" [Undecided,Fix released] https://launchpad.net/bugs/603593
[09:00] <cheapie> That fix mentioned is only for Hardy, Karmic, and Lucid.
[12:28] <penguin42> If you see people on +1 hitting very weird mouse/X problems it may be worth asking them to kill unclutter - it's causing a few weirdo bugs
[12:36] <abhijit> hello guys
[12:36] <abhijit> again same type of question
[12:36] <abhijit> how do i get fix release for this bug: https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/558404
[12:36] <ubot2`> Ubuntu bug 558404 in openjdk-6 (Ubuntu) (and 1 other project) "freecol crashes after some playing (affects: 1) (heat: 35)" [Undecided,Fix released]
[12:36] <abhijit> help please
[12:37] <devildante> "fix released" means the fix has arrived to the Ubuntu repos
[12:38] <devildante> So, you just need to update
[12:38] <abhijit> devildante, i dont sudo apt-get update but i am still facing that bug
[12:38] <abhijit> oh no
[12:38] <devildante> what do you mean by: "I don't sudo apt-get update"
[12:38] <abhijit> devildante, i --done-- sudo apt-get update but i am still facing that bug
[12:39] <abhijit> devildante, ^^
[12:39] <devildante> "sudo apt-get upgrade" to upgrade your system
[12:39] <abhijit> devildante, yes that too I have done
[12:41] <devildante> It seems that the bug reporter wanted to close the bug
[12:41] <devildante> However, instead of Invalid, he marked the bug as Fix Released
[12:41] <devildante> If you still experience this bug, change the status to Confirmed
[12:41] <abhijit> devildante, yes i still face the bug
[12:42] <devildante> So you have to change the bug status as Confirmed
[12:42] <devildante> Do you know how to do that?
[12:43] <abhijit> devildante, i am not testing freecol for 2nd time. after that i wll test for 3rd time and if still i encounter bug then i change it to confirm
[12:43] <devildante> okay
[12:44] <abhijit> devildante, to which to set as confirmed? openjdk or freecol?
[12:46] <abhijit> devildante, I tested. the bug is still exixts.
[12:46] <abhijit> exists*
[12:47] <abhijit> how do i create crash report /
[12:47] <abhijit> ?
[12:49] <abhijit> anyone free to help?
[12:49] <abhijit> kermiac, ping
[12:49] <kermiac> hey there abhijit
[12:49] <abhijit> kermiac, how do i create crash report for freecol?
[12:50] <kermiac> abhijit: one sec while i read the scrollback mate
[12:50] <abhijit> kermiac, ok
[12:54] <kermiac> ok abhijit, the information you need is in https://wiki.ubuntu.com/Backtrace
[12:54] <abhijit> kermiac, ok thanks
[12:55] <kermiac> abhijit: no probs mate
[12:55] <abhijit> kermiac, one more question. which should i mark as comfirmed in that bug? openjdk or freecol(ubuntu)/
[12:55] <abhijit> ?
[12:55] <abhijit> kermiac, https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/558404
[12:55] <ubot2`> Ubuntu bug 558404 in openjdk-6 (Ubuntu) (and 1 other project) "freecol crashes after some playing (affects: 1) (heat: 35)" [Undecided,Fix released]
[12:56] <kermiac> one sec abhijit, let me read the bug report
[12:57] <nigelb> kermiac: heard you took a class in #ubuntu-au.  Good work mate!
[12:58] <kermiac> Thanks nigel. I didn't know the word would get around so much hehe. If anyone is interested, the logs for todays "How to Triage" class in #ubuntu-au are available at https://wiki.ubuntu.com/AustralianTeam/Projects/BugJams/HowToTriageClass2010July24
[12:59] <kermiac> it ended up going for 2hrs instead of my predicted 1hr. There were lots of very good questions
[13:00] <nigelb> hrh
[13:00] <nigelb> heh
[13:00] <nigelb> Did you catch the "how to work with debain BTS" a few days back?
[13:01] <kermiac> abhijit: are you experiencing exactly the same issue?
[13:01] <abhijit> kermiac, yes. tested for 3 times
[13:01] <kermiac> nigelb: I read the logs. It was *very* interesting & I learned a few things about the debian BTS that I didn't know
[13:03] <kermiac> abhijit: ok, if you're sure that it is exactly the same I would suggest re-opening just the freecol task. But please make sure you upload the crash report
[13:04] <abhijit> kermiac, reopen means submitting new bug report?
[13:05] <kermiac> abhijit: actually, that's a better idea. A new report would be better. Follow the instructions in the wiki page link I gave you & apport should open a new bug report for you mate.
[13:06] <abhijit> kermiac, ok I wll open new. thanks :)
[13:06] <kermiac> no probs abhijit :)
[13:09] <stanley_robertso> hi all
[13:09] <kermiac> hi stanley_robertso :)
[13:10] <abhijit> hello stanley_robertso
[13:10] <devildante> hi stanley
[13:14] <kermiac> nigelb: you got time for a quick pm mate?
[13:47] <stanley_robertso> hi abhijit kermiac
[14:10] <kermiac> welcome to #ubuntu-bugs gorilla. see, we don't bite too hard mate :P
[14:11] <gorilla> kermiac: hehe
[14:11]  * devildante bites gorilla
[14:11] <devildante> :P
[14:11]  * gorilla bleeds all over devildante 
[14:11] <kermiac> thanks devildante, now I look like a liar haha
[14:11] <gorilla> :-D
[14:12] <kermiac> gorilla: are you a member of the BugSquad yet mate? I can't remember
[14:13] <gorilla> kermiac: No yet. I'm awaiting moderation.
[14:15] <kermiac> gorilla: ok, it's the weekend so hopefully somone shoud fix that up next week. feel free to ping me if it's not sorted out by tuesday or wednesday next week mate
[14:15] <gorilla> kermiac: okay.. I'll bug you later then :-P
[14:15] <kermiac> nisshh is in the moderation queue too, but you've both signed the CoC so it's just a matter of one of the admins accepting you now
[14:17] <kermiac> gorilla: same thing goes for the mentorship program mate
[14:17] <gorilla> kermiac: out of bug 580885 and bug 6093343 the later is the better master ticket as it has a workaround.
[14:17] <ubot2`> Launchpad bug 580885 in gnome-power-manager (Ubuntu) "In power management the is no option that enables you to close the lid without effect (affects: 1) (heat: 53)" [Wishlist,New] https://launchpad.net/bugs/580885
[14:17] <ubot2`> gorilla: Error: Bug #6093343 not found.
[14:18] <gorilla> err bug 609343
[14:18] <ubot2`> Launchpad bug 609343 in gnome-power-manager (Ubuntu) "gnome-power-preferences needs a "never" option (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/609343
[14:18] <kermiac> gorilla: one sec, looking
[14:21] <devildante> gorilla: the first bug was reported on 2010-05-15
[14:21] <devildante> and the second bug was reported only 13 hours ago
[14:21] <devildante> so I think the first bug should be the master bug
[14:22] <gorilla> devildante: but the second one has a workaround for closing the lid without an action occuring.
[14:22] <kermiac> I tend to agree 609343 is a better "master" as it has more info & has a workaround
[14:22] <devildante> ok, do as you wish
[14:22]  * devildante threatens to bite
[14:23] <gorilla> devildante: but yes, it's a touch call to make.
[14:24] <kermiac> they are both relatively recent bug reports. I think the only reason 580885 was touched was it was wrongly filed against "ubuntu-docs" & came onto connor's radar
[14:24] <nisshh> kermiac: i thought you were watching a movie :)\
[14:24] <kermiac> it doesn't really matter which bug was filed first, it comes down to which one has the most information
[14:25] <devildante> nisshh: he was watching an horror film where bug triagers fight bug 1
[14:25] <ubot2`> Launchpad bug 1 in tilix (and 18 other projects) "Microsoft has a majority market share (affects: 494) (heat: 2592)" [High,New] https://launchpad.net/bugs/1
[14:25] <devildante> :P
[14:25] <kermiac> nigelb: gorilla got me busy looking into this bug report
[14:25] <gorilla> nisshh: my first bug in Ubuntu. I used to triage customer issues to determine if they were bugs or configuration errors.
[14:27] <kermiac> devildante: I need to stay here to make sure you don't bite members of my loco haha! I specifically said in the how to triage session I had with my loco earlier that we dont bite too hard in here
[14:28] <gorilla> ... most of the time.
[14:28]  * devildante agrees and bites all of you
[14:28] <vish> ouc!
[14:28] <vish> ouch!
[14:29] <stanley_robertso> hi vish
[14:29] <vish> stanley_robertso: heya
[14:29] <kermiac> hi vish :)
[14:29] <devildante> hi vish
[14:29] <vish> hey all... and why is devildante hungry ? ;p
[14:29] <kermiac> we've got two more prospective students from my loco here mate - nisshh & gorilla
[14:29] <vish> kermiac: yeah , just noticed the mails,
[14:30] <vish> kermiac: finally got nisshh away from -manual work ? ;p
[14:31] <kermiac> vish: I had an online "how to triage" session for my loco today & managed to snag a couple of people haha
[14:31] <vish> sweeeet!
[14:31] <devildante> hmm, more people to bite :p
[14:31] <nisshh> hey vish
[14:31] <vish> o/
[14:32] <nisshh> how come whenever i join a channel there are at least 10-20 people i know in it
[14:32] <nisshh> devildante: not a chance :)
[14:32] <devildante> nisshh: but I want to bite people :(
[14:32] <gorilla> nisshh: the internet is collapsing.. hence you meet everyone that you passed when it was expanding.
[14:32] <vish> nisshh: hmm , your wiki doesnt mention time available .. could your add "time available" to your wiki as well?
[14:33] <kermiac> vish: I'll volunteer to mentor gorilla & nisshh as they're both in my loco & timezone. It also looks like my current students aren't going to be active. One of them replied but I haven't seen him online & the other still hasn't replied to my original email
[14:33] <nisshh> vish: thats because i havent updated my wiki page since i signed up to the bugsquad
[14:33] <vish> kermiac: oh even better! :)
[14:33] <nisshh> gorilla: hehe
[14:33] <vish> kermiac: so I'll just add them to your list?
[14:33] <nisshh> vish: i didnt know you were on the bugsquad :)
[14:34] <gorilla> nisshh: I'm a fan of the big crunch theory :-)
[14:34] <kermiac> vish: yup, that sounds good... they're waiting for bugsquad approval too
[14:34] <vish> kermiac: yeah , the old ones , might have lost intrest :_
[14:34] <vish> nisshh: well , ubuntu needs help in a lot of places :)
[14:35] <kermiac> vish: I'll send an email to the other 2 students early next week to see what's happening with them, but it looks like they've lost interest
[14:35] <nisshh> hehe
[14:35] <nisshh> kermiac: its ok, you have me now :)
[14:35] <kermiac> nisshh: realistically it's a relatively close knit community. we run into people we know all over the place haha
[14:36] <nisshh> yea, i realise that now
[14:36] <gorilla> kermiac: hopefully now when running around a corner. :-)
[14:36] <vish> gorilla: nisshh:  , could you mention your lp links here  , bdmurray is the only admin for bugsquad logged in here..  he'll add you once he notices it
[14:37] <vish> gorilla: nisshh : I'll add you to the mentoring team  ,in the meanwhile..
[14:38] <nisshh> vish: sure thing
[14:40] <gorilla> vish: thanks.. no rush. :-)
[14:40] <kermiac> gorilla: nice work with those bugs mate. I set 609343 as wishlist for you too
[14:41] <gorilla> kermiac: if you can quickly knock out the duplicate tickets you can reduce the queue without too much hard work.
[14:42] <kermiac> gorilla: that's very true
[14:42] <kermiac> gorilla: nisshh do you guys use firefox?
[14:43] <gorilla> kermiac: Yes, I do. I have galeon installed also.
[14:44] <kermiac> gorilla: nisshh ok, please install the firefox lp improvements package from https://launchpad.net/~gm-dev-launchpad/+archive/ppa. It will help make your triaging work a lot easier
[14:45] <gorilla> kermiac: righto
[14:46] <nisshh> kermiac: right
[14:46] <nisshh> installing that now
[14:46] <kermiac> gorilla: nisshh you can find out more info on them at https://wiki.ubuntu.com/MeetingLogs/devweek0809/LaunchpadHacks  One of the main useful features of that package is the built in "standard response" so that you don't need to keep copy and pasting from the standard response wiki we discussed earler
[14:47] <devildante> I'd like to add that if you don't use firefox but a greasemonkey -scripts capable browser (like chromium), you can download the scripts: bzr branch lp:launchpad-gm-scripts
[14:47] <devildante> and installing the scripts one by one
[14:47] <kermiac> devildante: that's right :)
[14:47] <nisshh> cool
[14:47] <nisshh> makes it easy
[14:50] <nisshh> kermiac: im pretty free now, you can get me started if you like
[14:52] <kermiac> nisshh: ok mate, have you got any questions? have you looked through the BugSquad wiki pages I mentioned earlier?
[14:52] <nisshh> kermiac: yea, done all that :)
[14:52] <kermiac> gorilla: same questions apply to you too mate
[14:53] <kermiac> nisshh: all good then, lets have at it :)
[14:53] <nisshh> kermiac: and no questions, you answered all mine at the lesson today
[14:53] <gorilla> kermiac: yes, I have had a read through.
[14:54] <kermiac> nisshh: gorilla: excellent :)
[14:54] <kermiac> nisshh: gorilla: pick a bug, any bug! :P
[14:54]  * nisshh cant choose! too many!
[14:54] <kermiac> we can walk through it
[14:54]  * devildante bites nisshh
[14:55] <nisshh> hehe
[14:55] <nisshh> kermiac: how should i go about finding one?
[14:57] <kermiac> nisshh: do you have any package you like that you want to help out with?
[14:59] <kermiac> nisshh: if not, we can look at bugs w/o a package - http://is.gd/dE49D
[15:00] <gorilla> kermiac: sounds like a plan.
[15:00] <nisshh> kermiac: not really *sheepish grin* bugs w/o a package sounds good
[15:01] <gorilla> found one bug 609134. It looks like a support issue to me.
[15:01] <kermiac> nisshh: gorilla ok, try to find something in there... use https://wiki.ubuntu.com/Bugs/FindRightPackage to help you decide which package it should be assigned to
[15:01] <ubot2`> Launchpad bug 609134 in ubuntu "I've lost my desktop and navigation windows. (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/609134
[15:04] <kermiac> gorilla: I actually think I can see what the reporter is talking about here, but only because I have experienced it myself. It sounds like a known bug but I can't remember the bug number atm - I'll look for it
[15:06] <kermiac> hmmm... I know the workaround is to swith VT's using CTRL+ALT+F1, then CTRL+ALT+F7 but I'm struggling to find the master bug report atm
[15:06] <kermiac> s/swith/switch
[15:06] <kermiac> gorilla: ^^
[15:07] <devildante> it seems everyone here loves vim :)
[15:07] <penguin42> oh yes :-)
[15:07] <nisshh> kermiac: bug 609054 looks like a feature request
[15:07] <ubot2`> Launchpad bug 609054 in ubuntu "Equalizer for Sound (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/609054
[15:08] <nisshh> kermiac: mark as invalid?
[15:08] <devildante> nisshh: guide the user to ubuntu brainstorm, I think
[15:08] <kermiac> gorilla: actually, scratch that... it;s getting too late for me to think straight. sorry mate thhe bug I was thinking of is a lucid bug & the reporter is using karmic
[15:09] <gorilla> kermiac: Ahhh.
[15:09] <nisshh> devildante: i think the user just doesnt know about the equilizers in the repos
[15:09] <devildante> nisshh: ... well I didn't know too :p
[15:10] <gorilla> nisshh: it's possibly an suport question. I'd call it incomplete.
[15:10] <nisshh> yea
[15:10] <nisshh> i agree
[15:11] <devildante> I agree too
[15:11] <nisshh> meh
[15:12] <gorilla> nisshh: change it!
[15:12] <kermiac> nisshh: yup, convert 609054 to a question mate
[15:12] <nisshh> done
[15:12] <nisshh> set to invalid
[15:12] <nisshh> no woops
[15:13] <nisshh> i mean incomplete
[15:13] <gorilla> Bug 606215 sounds incomplete.
[15:13] <ubot2`> Launchpad bug 606215 in ubuntu "Alternate 10.04 cannot be installed via USB (affects: 1) (heat: 568)" [Undecided,New] https://launchpad.net/bugs/606215
[15:13] <devildante> nisshh: It would be better if you explained why the bug is Incomplete
[15:13] <kermiac> nisshh: hang on mate
[15:14] <nisshh> ok
[15:14] <nisshh> i will
[15:14] <kermiac> nisshh: I would have just converted it to a question
[15:14] <penguin42> I've seen quite a few people around with problems USB booting; but don't know the details
[15:14] <devildante> nisshh: There are canned responses at wiki.ubuntu.com/Bugs/Responses
[15:14] <nisshh> kermiac: how?
[15:14] <kermiac> nisshh: were you not paying attention in the session ealier? :P
[15:14] <gorilla> penguin42: Agreed but I would need details about the hardware (laptop/desktop/external usb hub)
[15:15] <penguin42> yeh
[15:15] <kermiac> nisshh: see the "convert to question" link on the top right corner of the bug report
[15:15] <nisshh> kermiac: yea, i was, i missed that part
[15:15] <nisshh> oh, duh yea
[15:16] <kermiac> nisshh: if you want bonus points, mention a wiki page or some other useful link that discusses the equalisers in the question it creates on the answers tracker. It's not necessary for you to do that, but it's nice to respond if you know what's going on
[15:16] <nisshh> kermiac: use the default response as given by that addon you had me install?
[15:17] <penguin42> thing is, I won't put stuff in brainstorm because it still after many years still won't allow https and asks for a login insecurely
[15:17] <kermiac> nisshh: when you click on "convert to question" it should already have pre-filled info as a response
[15:17] <nisshh> kermiac: wait, we have points? :)
[15:17] <nisshh> kermiac: yea
[15:18] <kermiac> nisshh: yup, "kermiac-is-my-mentor" points :P
[15:18] <nisshh> lol
[15:18] <gorilla> lol.. Take me to you mentor.
[15:18] <kermiac> haha!
[15:18] <nisshh> kermiac: its amazing how many people report missing features or things they want as bugs!
[15:18] <devildante> those points can also protect against my bites :p
[15:18] <nisshh> oh good
[15:19] <kermiac> nisshh: yup, it's very common
[15:19] <nisshh> ill need lots then
[15:19] <nisshh> kermiac: yea
[15:19] <kermiac> devildante: haha... the more you threaten to bite, the more they think they need those points ;)
[15:19] <gorilla> nisshh: At work we had an term UCI which stood for Unconfirmed Customer Issue... Customers could not log bugs directly but has to file it as an issue instead.
[15:20] <devildante> Isn't issue = bug somewhat?
[15:20] <kermiac> gorilla: that sounds very similar to what the answers tracker is for
[15:20] <nisshh> yea
[15:20] <gorilla> devildante: yes.. but an issue could be due to a configuration issue or a network infrastructure problem.
[15:20] <devildante> gorilla: oh, okay
[15:21] <nisshh> kermiac: so the best place to look for bugs would be to filter it down to all the brand new ones?
[15:22] <devildante> nisshh: you can check the new bugs with this feed: http://feeds.launchpad.net/ubuntu/latest-bugs.atom
[15:22] <kermiac> nisshh: nice work with converting that to a question... you're not looking for the bonus points by following up on the answer tracker?
[15:23] <gorilla> kermiac: nisshh which package is bug 604838 relating to?
[15:23] <ubot2`> Launchpad bug 604838 in ubuntu "Logitech USB Headphones 350 don't work (affects: 1) (heat: 487)" [Undecided,New] https://launchpad.net/bugs/604838
[15:23] <kermiac> devildante: thanks mate, I had forgoten about those feeds!
[15:23] <devildante> kermiac: np
[15:24] <devildante> gorilla: the linux package?
[15:24] <gorilla> devildante: yes.
[15:24] <nisshh> kermiac: not at the moment, im busy updating my wiki page :)
[15:24] <nisshh> devildante: thanks ill keep an eye on that
[15:25] <kermiac> nisshh: no probs mate :)
[15:25] <nisshh> vish: updated my wiki page to include my available times: https://wiki.ubuntu.com/RyanMacnish
[15:26] <vish> cool!
[15:26] <kermiac> devildante: the way this is supposed to work is I say "gorilla, which package do *you* think it should be filed against?" and then we make the students learn ;)
[15:27] <devildante> kermiac: okay, sorry for that
[15:27] <kermiac> devildante: no probs mate. we can't spoon feed them... we need to *guide* them :)
[15:27] <nisshh> kermiac: 609301
[15:27] <nisshh> oops
[15:27] <nisshh> bug 609301
[15:27] <ubot2`> Launchpad bug 609301 in ubuntu "[needs-packaging] epanet (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/609301
[15:28] <kermiac> nisshh: I would advise not touching "needs packaging" bugs
[15:28] <nisshh> kermiac: ok, cool
[15:28]  * nisshh backs away slowly...
[15:28] <kermiac> they have a special procedure that needs to be followed :)
[15:28] <gorilla> kermiac: Agreed about those.. they need dev time at some stage.
[15:29] <gorilla> okay bug 604838 is suggesting kdebase source package but it could also be kernel driver issue.
[15:29] <ubot2`> Launchpad bug 604838 in ubuntu "Logitech USB Headphones 350 don't work (affects: 1) (heat: 487)" [Undecided,New] https://launchpad.net/bugs/604838
[15:29] <kermiac> gorilla: realistically, all bugs need a dev at some stage. our job is simply to ensure the reports contain all the info required for a dev to work on them
[15:29] <crimsun_> devildante: / gorilla: that isn't a linux bug. The user doesn't know to use a separate program (pavucontrol, which needs to be installed manually).
[15:30] <crimsun_> devildante: / gorilla: I recommend you convert that bug to a question, and we can follow up separately if necessary.
[15:30] <devildante> I'm not kermiac's student :p
[15:30] <nisshh> kermiac: bug 607995
[15:30] <ubot2`> Launchpad bug 607995 in ubuntu "Poptropica no longer holds account information (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/607995
[15:31] <gorilla> crimsun_: which bug were you referring to?
[15:31] <gorilla> hi MoLE_
[15:31] <crimsun_> gorilla: 604838, which you asked about
[15:31] <MoLE_> hi gorilla
[15:31] <kermiac> sorry nisshh, gorilla, it's awesome to see how keen you guys are atm but I've got to go get some sleep guys.
[15:31] <kermiac> hi MoLE_
[15:31] <gorilla> kermiac: okay.. thanks for the tute.
[15:31] <nisshh> sure
[15:32] <MoLE_> catch you tomorrow kermiac
[15:32] <devildante> bye kermiac :)
[15:32] <kermiac> ok cya all later
[15:32] <nisshh> kermiac: cya
[15:32] <nisshh> gorilla: how are you liking it so far?
[15:33] <kermiac> nisshh: gorilla: MoLE_: feel free to ask more questions in here... as you can see there are a lot of helpful people here who are more than happy to help :)
[15:33] <nisshh> kermiac: yea, i think ill fix the one im on now, then go watch a movie and go to bed :)
[15:33] <gorilla> nisshh: I have trigaed bugs professionally before. just a matter of learning LP and the product.
[15:34] <nisshh> gorilla: right, cool
[15:35] <gorilla> nisshh: nah.. Boring as but someone had to do it. :-)
[15:36] <nisshh> gorilla: lol
[15:38] <devildante> sorry guys, I've got to quit
[15:38] <devildante> got some stuff to do
[15:39] <devildante> okay, see ya all
[15:39] <abhijit> is it compulsory to install all this things mentioned here https://wiki.ubuntu.com/DebuggingProgramCrash to be able to create bug report?
[15:40] <abhijit> kermiac, ^^
[15:40] <gorilla> Question: When converting a bug into a question, Should I add relevant comments such as pavucontrol as mentioned by devildante earlier?
[15:41] <charlie-tca> abhijit: To get a good backtrace/stacktrace/valgrind log, you need to install whatever is listed for that version of Ubuntu.
[15:41] <abhijit> charlie-tca, ok
[15:42] <charlie-tca> gorilla: Normally, I will convert the bug to the question, then go to the question and give an answer
[15:42] <gorilla> charlie-tca: okay.. I tend to agree. :-)
[15:43] <charlie-tca> I think kermiac went away.... something about being tired now.
[15:43] <crimsun_> gorilla: just to clarify, I mentioned that program
[15:44] <crimsun_> (not to draw credit away but to deflect possible blame away from him/her :-)
[15:44] <gorilla> crimsun_: Opps.. sorry. My mistake.
[15:44] <abhijit> brb
[15:44] <gorilla> eww.. timeout error on edge.
[15:45] <crimsun_> retrying is normally sufficient
[15:46] <gorilla> crimsun_: yep.. but same error message.
[15:46] <charlie-tca> give it a minute or two, try again
[16:00] <abhijit> kermiac, I am following this guide: https://wiki.ubuntu.com/DebuggingProgramCrash and while doing sudo apt-get install freecol-dbgsym=2.22.1-0ubuntu2.8.04.1 it gives me error coudnt find package.
[16:02] <abhijit> vish, you free?
[16:04] <gorilla> abhijit: kermiac has wandered off to do something, possibly get some sleep.
[16:04] <abhijit> gorilla, ok
[16:04] <abhijit> anyone please help
[16:04] <crimsun_> sec, looking
[16:05] <crimsun_> (very slow 'net connection currently)
[16:05] <abhijit> crimsun_, ok
[16:05] <gorilla> abhijit: I only see freecol in the repository. I'm running lucid.
[16:06] <abhijit> gorilla, i am comlpletely confused. that page told to install yelp debug symbols. how to install freecol debug symbols
[16:06] <charlie-tca> abhijit: instead of yelp, use the name of the application you need
[16:07] <charlie-tca> it says yelp-dbgsym, you need to substitute freecol: freecol-dbgsym
[16:07] <abhijit> charlie-tca, yes I had used read in above posts
[16:08] <abhijit> charlie-tca,  sudo apt-get install freecol-dbgsym=2.22.1-0ubuntu2.8.04.1
[16:08] <charlie-tca> sorry, I got lost for a few minutes
[16:08] <abhijit> charlie-tca, ok
[16:08] <charlie-tca> some applications won't have debug symbols, too
[16:09] <abhijit> charlie-tca, then how to create crash report for freecol?
[16:09] <charlie-tca> You might be able to use gdb trace instead
[16:10] <abhijit> charlie-tca, what to use in gdb trace in this step: run <arguments, if any>
[16:10] <abhijit> charlie-tca, for freecol
[16:11] <charlie-tca> Try to do this one instead -
[16:11] <charlie-tca> https://wiki.ubuntu.com/Strace
[16:11] <crimsun_> specifically, freecol does not have a -dbgsym package
[16:12] <abhijit> charlie-tca, ok
[16:12] <abhijit> crimsun_, I see
[16:12] <charlie-tca> For some applications, no trace is possible so you have to just ask for specific details. Might get /var/log/dpkg.log or demsg or even ~/.xsession-errors
[16:13] <charlie-tca> to get something with the actual issue in it to help the developers solve it
[16:14] <abhijit> charlie-tca, ok
[16:15] <abhijit> charlie-tca, should i submit ubuntu bug or freecol bug?
[16:17] <gorilla> How do we triage Maverick 10.10 bugs?
[16:23] <charlie-tca> submit freecol bug
[16:23] <charlie-tca> gorilla: same as any other bug
[16:23] <abhijit> charlie-tca, yes submitting.
[16:23] <charlie-tca> just add the tag "maverick"
[16:24] <charlie-tca> gorilla: if you don't have maverick to confirm them and no one has, just leave it alone until someone else confirms it
[16:24] <abhijit> I just submitted bug: https://bugs.launchpad.net/ubuntu/+source/freecol/+bug/609503 can anyone please set importance?
[16:24] <ubot2`> Ubuntu bug 609503 in freecol (Ubuntu) "freecol crashes after some playing (affects: 1) (heat: 6)" [Undecided,Confirmed]
[16:25] <charlie-tca> It is not a good idea to confirm your own bugs, ever
[16:25] <abhijit> charlie-tca, i have tested it for so many times now.
[16:25] <gorilla> charlie-tca: okay. thanks.
[16:25] <abhijit> charlie-tca, kermiac told me to confirm it
[16:26] <charlie-tca> he did?
[16:26] <abhijit> charlie-tca, yes
[16:26] <charlie-tca> and what importance do you want?
[16:26] <abhijit> charlie-tca, because some bug already exiss which are closed due to some unknows reason. but the bug is not solved. thats why he suggested to open new bug with confirmed status
[16:26] <abhijit> charlie-tca, critical
[16:26] <gorilla> I have found that Bug 609487 appears to be the same as Debians bug 543618. How can I link those together? Just a comment?
[16:27] <ubot2`> Launchpad bug 609487 in extremetuxracer (Ubuntu) "etracer error: Couldn't chdir to /usr/share/games/extremetuxracer/courses/events/a-tux_racer/challenge_one (No such file or directory) (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/609487
[16:27] <ubot2`> Launchpad bug 543618 in mailman "test breaks if existing mailman.cfg is found (affects: 1) (heat: 2)" [Medium,Fix committed] https://launchpad.net/bugs/543618
[16:27] <charlie-tca> Can we reference any of the closed bugs?
[16:27] <erkan^> yofel ?
[16:27] <abhijit> charlie-tca, may be
[16:27] <erkan^> ow, i see that he is away :(
[16:27] <charlie-tca> Importance is decided by https://wiki.ubuntu.com/Bugs/Importance
[16:28] <charlie-tca> gorilla: click project in the launchpad bug. It will ask for the URL and you can paste the debian bug URL in
[16:28] <abhijit> charlie-tca, its critical because all freecol users are affecting and they are completely unable to use freecol.
[16:28] <gorilla> charlie-tca: okay thanks.
[16:29] <abhijit> --all freecol ubuntu users--
[16:29] <charlie-tca> abhijit: is freecol a game or an application you need to use?
[16:29] <abhijit> charlie-tca, its a game
[16:30] <charlie-tca> Also, it is in universe, not main, so only those users that install it will find it doesn't work.
[16:30] <abhijit> charlie-tca, yes
[16:30] <charlie-tca> Normally, that will be Medium - A bug that has a severe impact on a non-core application.
[16:31] <abhijit> charlie-tca, does that strace log file will contain any pricate data / sensational data?
[16:31] <charlie-tca> Critical is affecting default installation, for almost everyone
[16:31] <abhijit> charlie-tca, ok. set as medium
[16:31] <charlie-tca> I will examine the log
[16:31] <abhijit> charlie-tca, i have set it ti private.
[16:31] <abhijit> to*
[16:32] <gorilla> charlie-tca: sorry, I can't find the project link/button that you mentioned?
[16:33] <charlie-tca> gorilla: under the yellow highlighted line, "Also affects project"
[16:34] <erkan^> who have a QTM too?
[16:34] <charlie-tca> abhijit: okay. The log is downloading for me
[16:34] <gorilla> charlie-tca: Ahh. thanks. I'm on it. Might get some sleep after this one.
[16:34] <abhijit> charlie-tca, ok
[16:34] <charlie-tca> erkan^: What is QTM?
[16:35] <abhijit> brb
[16:35] <erkan^> QTM is a blogger software
[16:35] <erkan^> http://qtm.blogistan.co.uk/
[16:36] <charlie-tca> gorilla: np, keep up the good work
[16:36] <erkan^> charlie-tca, use you blogger.com ?
[16:36] <charlie-tca> No, I use wordpress
[16:36] <gorilla> charlie-tca: I'd rather ask questions than bumble through making errors based on bad assumptions.
[16:37] <erkan^> ok
[16:37] <charlie-tca> gorilla: agreed. I would rather answer questions than to have to fix mistakes, too.
[16:38] <charlie-tca> I just don't seem to be very good with answers sometimes
[16:38] <erkan^> I use a blogger. Perhaps do you know how must I a setting for a blogger in QTM, see a picture: http://lh6.ggpht.com/_-g7SHML2oAI/TEme_uL--wI/AAAAAAAAAkE/0nAXP3iYHic/s640/account%20for%20qtm.png
[16:38] <gorilla> charlie-tca: that's okay. I'm not the greatest wordsmith either :-)
[16:48] <charlie-tca> abhijit: I am not seeing anything private in the file. Just a user name.
[16:48] <abhijit> charlie-tca, ok
[16:48] <abhijit> charlie-tca, then shld i mark it as public?
[16:48] <charlie-tca> however, appears this is a problem - OT (No such file or directory)
[16:48] <abhijit> charlie-tca, what is ot?
[16:49] <charlie-tca> well, I seem to me missing letters here. should be "enoent" in capital letters
[16:50] <gorilla> hmmm  bugs 178038 and 141613 are dup's but I'm not sure which is to make as the master ticket.
[16:50] <ubot2`> Launchpad bug 178038 in nspluginwrapper (Ubuntu) "npviewer.bin crashed with SIGSEGV (affects: 2938) (dups: 11) (heat: 13415)" [Medium,Confirmed] https://launchpad.net/bugs/178038
[16:50] <ubot2`> Launchpad bug 141613 in nspluginwrapper (Mandriva) (and 1 other project) "npviewer.bin crashed with SIGSEGV (affects: 624) (dups: 68) (heat: 4313)" [Unknown,Fix released] https://launchpad.net/bugs/141613
[16:51] <crimsun_> those are ridiculous heat stats
[16:51] <abhijit> charlie-tca, ok
[16:51] <gorilla> crimsun_: there are a rediculous number of dups linked to those two.
[16:52] <crimsun_> yeah, I remember when I actually did the bulk of maintenance work on flashplugin-nonfree ;)
[16:52] <charlie-tca> gorilla: Is 178038 got any recent dups?
[16:52] <charlie-tca> 141613 shows it has been fixed
[16:54] <gorilla> charlie-tca: 178038 has a dup 453924 which was reported on 2009-10-18.
[16:55] <charlie-tca> You could close it based on the other bug being fixed, if they are exactly the same
[16:56] <charlie-tca> abhijit: bug 609503 done
[16:56] <ubot2`> charlie-tca: Bug 609503 on http://launchpad.net/bugs/609503 is private
[16:56] <abhijit> charlie-tca, ok
[16:56] <gorilla> charlie-tca: I think they are the same issue.
[16:56] <charlie-tca> abhijit: and changed from private
[16:56] <abhijit> charlie-tca, thanks :)
[16:56] <charlie-tca> yw
[16:58] <charlie-tca> gorilla: Since bug 141613 does not have a valid stacktrace, it is not possible to determine if they are duplicates. That is probably why they are both open
[16:59] <ubot2`> Launchpad bug 141613 in nspluginwrapper (Mandriva) (and 1 other project) "npviewer.bin crashed with SIGSEGV (affects: 624) (dups: 68) (heat: 4313)" [Unknown,Fix released] https://launchpad.net/bugs/141613
[16:59] <gorilla> charlie-tca: Ahhh. I'll leave it alone then?
[16:59] <charlie-tca> 141613 shows it has been fixedthe Fix released shown here appears to be for the Mandriva bug, not for us.
[16:59] <charlie-tca> yup
[17:32] <nigelb> kermiac: oops, was leaving work when you pinged last
[17:35] <penguin42> charlie-tca: The nspluginwrapper has been SO long running though
[17:35] <charlie-tca> so what? Bug 1 has been longer
[17:36] <penguin42> charlie-tca: True, but the fact that nspluginwrapper one doesn't have a valid backtrace probably doesn't mean much
[17:37] <charlie-tca> It does mean you can not determine if it is really a duplicate, though
[17:39] <penguin42> charlie-tca: I guess so, but what do you do with something that seg's all over the place; most of the backtraces for that probably end up in the flash binary
[17:40] <charlie-tca> I don't understand what you are asking. I was assisting a person with determining whether or not two bugs were duplicates.
[17:42] <penguin42> charlie-tca: nspluginwrapper segs all over the place; normally in non-packaged binaries and has a very odd stack structure I guess (32/64 mix) so it's pretty rare to get useful backtraces; to me if you have a bunch of segs on nspluginwrapper none of which have useful backtraces I'd merge them
[17:43] <charlie-tca> Your experience tells you that. I can not use that justification to do it with someone just learning how to triage
[17:43] <penguin42> that's fair
[19:20] <erkan^> !bug  python-gtkhtml2
[19:20] <erkan^> bug  python-gtkhtml2
[19:21] <erkan^> bugs python-gtkhtml2
[19:21] <erkan^> !bugs python-gtkhtml2
[19:21] <ubot2`> erkan^: Error: I am only a bot, please don't think I'm intelligent :)
[19:22] <charlie-tca> erkan^: what are you looking for?
[19:22] <erkan^> can someone me help how install I  python-gtkhtml2
[19:23] <charlie-tca> Support is in #ubuntu or #kubuntu or #xubuntu
[20:00] <njin> Hy guys, in the today's build there's a serious bug in libgcc_s.so.1 and pratically nothings work, except somre apps, in a case like this, what can i do to collect the info to report the bug ?
[20:01] <sense> njin: Try to start applications from the command line/terminal and collect the output.
[20:02] <njin> hothing works
[20:03] <njin> *nothigs works,
[20:03] <njin> sense. is an input/output error
[20:04] <sense> njin: Collect the warning messages and errors you get and attach those to your bug report.
[20:07] <njin> sense: i make a photo because firefox don't work
[20:07] <sense> ok
[20:07] <JoeMaverickSett> i have a case where i cannot hibernate because i did not install the proprietary graphic driver, can it be considered a bug?
[20:08] <JoeMaverickSett> bug as in the open source graphic driver does not work properly!
[20:08] <sense> JoeMaverickSett: Sure!
[20:08] <JoeMaverickSett> sense, how do i report that?
[20:08] <sense> JoeMaverickSett: Just first make sure that the bug isn't already reported.
[20:08] <JoeMaverickSett> sense, oh! okie!
[20:08] <sense> JoeMaverickSett: What is the package of your open source driver?
[20:08] <sense> You should check either that or the kernel.
[20:09] <JoeMaverickSett> sense, i'm not really sure. but my graphic card is ATI.
[20:09] <JoeMaverickSett> sense, could you guide me how to check either of them?
[20:10] <sense> JoeMaverickSett: xserver-xorg-video-ati is the package of the open source ati driver.
[20:10] <JoeMaverickSett> sense, oh! never knew that. :(
[20:10] <sense> JoeMaverickSett: You could do a general bug search at https://bugs.launchpad.net/ubuntu
[20:10] <JoeMaverickSett> sense, alrighty. i'll do that.
[20:10] <JoeMaverickSett> sense, thanks.
[20:11] <sense> you're welcome!
[20:34] <stanley_robertso> hi all
[21:35] <xteejx> Hey guys, any of you here?
[21:39] <penguin42> nope
[21:40] <xteejx> :P
[21:46] <chilicuil> hi there, are the lp gm scripts currently broken?
[22:47] <yofel> chilicuil: broken as in? (they work for me)
[22:48] <chilicuil> yofel: ummm, I've just download them, restarted firefox but I dont see anything diferent, I've already saw the screenshots, I used the bz repo: https://code.launchpad.net/~gm-dev-launchpad/launchpad-gm-scripts/master , how did u install them=
[22:50] <yofel> chilicuil: 'firefox-lp-improvements' is really installed? Should work after a firefox restart..
[22:51] <chilicuil> yofel: I downloaded the js files one by one, I've not installed anything else
[22:52] <yofel> err, please installl the package
[22:52] <yofel> they need to be properly set up for firefox, which the package does and I don't know how to do by hand
[23:10] <chilicuil> yofel: I've installed the firefox-lp-improvements package and now it works, thx =)