| darran | i think 607320 can be marked as wishlist | 00:12 |
|---|---|---|
| darran | https://192.168.10.22:8443/agility/AgilityFactory.jsp | 00:12 |
| === darran is now known as drizzle | ||
| drizzle | https://bugs.launchpad.net/ubuntu/+source/gnome-disk-utility/+bug/607320 | 00:13 |
| ubot2 | Ubuntu bug 607320 in gnome-disk-utility (Ubuntu) "Disk Utility lacks door lock/unlock button for CD/DVD drives (affects: 1) (heat: 256)" [Undecided,New] | 00:13 |
| drizzle | thats the correct link | 00:13 |
| micahg | hggdh: still around, I have a couple minutes | 00:52 |
| drizzle | can someone dad 607320 to wishlist? | 00:53 |
| micahg | bug 607320 | 00:53 |
| ubot2 | Launchpad bug 607320 in gnome-disk-utility (Ubuntu) "Disk Utility lacks door lock/unlock button for CD/DVD drives (affects: 1) (heat: 256)" [Undecided,New] https://launchpad.net/bugs/607320 | 00:53 |
| drizzle | also 369695 needs to be forwarded upstream i think | 00:53 |
| micahg | drizzle: bug 607320 should probably be upstreamed | 00:54 |
| drizzle | i dont think i can do that | 00:54 |
| * micahg isn't sure if it belongs there | 00:56 | |
| micahg | bug 369695 | 00:56 |
| ubot2 | Launchpad bug 369695 in pidgin (Ubuntu) "login to msn takes 4-5 tries (affects: 1) (heat: 7)" [Undecided,New] https://launchpad.net/bugs/369695 | 00:56 |
| micahg | drizzle: wishlist done | 00:56 |
| micahg | drizzle: I think it might be a dupe | 00:57 |
| drizzle | k | 00:57 |
| drizzle | ill look | 00:57 |
| micahg | drizzle: 369695 that is | 00:57 |
| micahg | drizzle: also, FYI, pidgin devs don't want reports unless they're tested against the latest code | 00:57 |
| drizzle | k | 00:58 |
| micahg | s/code/release | 00:58 |
| micahg | drizzle: but you can always check upstream for an open issue | 00:58 |
| drizzle | maybe ill e-mail the reporter and see if hes still experiencing it | 00:58 |
| drizzle | still cant believe ubuntu dropped pidgin for empathy | 00:58 |
| drizzle | no worries - not the place | 00:58 |
| micahg | drizzle: just gnome, xubuntu still has it as default | 00:58 |
| drizzle | i think 614609 is going to be either a question or a wishlist | 01:04 |
| micahg | bug 614609 | 01:06 |
| ubot2 | Launchpad bug 614609 in friendly-recovery (Ubuntu) "I have some comments on recovery mode friendly-recovery (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/614609 | 01:06 |
| drizzle | i think what hes talking about is using the kernel recovery mode to fix broken packages | 01:06 |
| drizzle | and there isn't an internet connection | 01:06 |
| * micahg doesn't know about that package so deferring to someone else | 01:07 | |
| hggdh | micahg: still there? | 01:08 |
| micahg | hggdh: yeah | 01:08 |
| micahg | hggdh: so, first, apport retracers aren't enabled for hardy/jaunty | 01:09 |
| micahg | hggdh: second, what if people forget how to turn off crash reporting and don't want apport to pop up | 01:09 |
| hggdh | hum | 01:09 |
| hggdh | well, they are not enabled either for Lucid, are they? | 01:10 |
| micahg | hggdh: yes, karmic, lucid, maverick | 01:10 |
| hggdh | oh, this is news to me. I guess one of the things I do not get to see, since I am always running the latest | 01:10 |
| hggdh | but I think I see where you are going | 01:10 |
| micahg | hggdh: it was news to me as well when I found out | 01:11 |
| hggdh | we should have an easy way of enabling/disabling | 01:11 |
| micahg | hggdh: we have that :) | 01:11 |
| hggdh | nope | 01:11 |
| micahg | sudo service apport start force_start=1 | 01:11 |
| hggdh | we have a way that requires console access | 01:11 |
| hggdh | and there is no automagic disabling | 01:11 |
| micahg | with that method there is, on reboot, it goes off | 01:12 |
| hggdh | like, say, after a certain crash, or after a while | 01:12 |
| hggdh | yes, but still needs console access. I would like to have it done under X also (so that a casual user could set it up/unset it | 01:12 |
| hggdh | micahg: let's say I want to report a crash of (shudder) Evolution | 01:13 |
| hggdh | so I should be able to enable it for evolution *only* | 01:13 |
| hggdh | what wse do now will either enable forever for all crashes, or just until reboot | 01:14 |
| hggdh | too abrangent/restrictive (wow, both at the same time!) | 01:15 |
| drizzle | micahg | 01:16 |
| micahg | hggdh: sounds like a feature request | 01:16 |
| drizzle | i am thinking 614609 is wishlist / featurerequest | 01:17 |
| micahg | bug 614609 | 01:17 |
| ubot2 | Launchpad bug 614609 in friendly-recovery (Ubuntu) "I have some comments on recovery mode friendly-recovery (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/614609 | 01:17 |
| micahg | drizzle: I deferred since I'm unfamiliar with the app | 01:17 |
| micahg | maybe hggdh can help | 01:17 |
| drizzle | what does defer mean | 01:18 |
| drizzle | are you saying ask someone? | 01:19 |
| drizzle | else | 01:19 |
| hggdh | drizzle: like me ;-) | 01:19 |
| drizzle | hggdh | 01:19 |
| drizzle | do you want o look at it | 01:19 |
| drizzle | ? | 01:19 |
| hggdh | looking | 01:19 |
| hggdh | drizzle: sigh. Although all referring to friendly-recovery, there are 3 different things there. No matter what, it is one issue per bug, one bug per issue... | 01:21 |
| hggdh | drizzle: but all are indeed feature requests, so your comment applies. | 01:22 |
| hggdh | I will set them as wishlist | 01:22 |
| drizzle | there are three different things | 01:22 |
| drizzle | and i think his english is not that good | 01:22 |
| hggdh | drizzle: well, not really unexpected. Ubuntu is used all over the world, so you will get bad English | 01:23 |
| hggdh | it is part of our job to make sense off badly-written English ;-) | 01:23 |
| hggdh | drizzle: done | 01:26 |
| hggdh | drizzle: and 'defer' mean to put off, to let somebody else make a decision | 01:27 |
| drizzle | k no worries | 01:27 |
| hggdh | drizzle: and thank you for helping ;-) | 01:28 |
| drizzle | anyone here? | 01:39 |
| drizzle | https://bugs.launchpad.net/ubuntu/+source/tzdata/+bug/599466 is an upstream bug already reported in debian | 01:39 |
| ubot2 | Ubuntu bug 599466 in tzdata (Ubuntu) "tzdata refers to Americas as "America" (affects: 1) (heat: 97)" [Undecided,New] | 01:39 |
| drizzle | http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=508118 | 01:39 |
| ubot2 | Debian bug 508118 in tzdata "Incorrect term for Americas" [Minor,Open] | 01:39 |
| micahg | drizzle: Also affects Distro, select debian and add tzdata as the package w/the link | 01:41 |
| hggdh | drizzle: good. You can, then, add an upstream link to the bug | 01:41 |
| drizzle | ok | 01:41 |
| drizzle | im sorry | 01:41 |
| drizzle | but how do i do this | 01:41 |
| drizzle | im looking at the ubuntu bug | 01:41 |
| hggdh | drizzle: select "Also affects distribution", then select Debian, and add the link there | 01:41 |
| drizzle | ok i did that | 01:41 |
| drizzle | ok | 01:41 |
| drizzle | done | 01:41 |
| drizzle | now i see | 01:42 |
| drizzle | the screen has a lot of stuff on it | 01:42 |
| hggdh | yes. Make sure you select Debian | 01:42 |
| drizzle | i id | 01:42 |
| drizzle | did | 01:42 |
| drizzle | can i confirm it | 01:42 |
| drizzle | i confirmed it in ubuntu | 01:42 |
| hggdh | perfect. I will set it as Triaged | 01:43 |
| * micahg is off | 01:44 | |
| hggdh | done | 01:44 |
| * hggdh is now officially on Saturday | 01:46 | |
| drizzle | ok | 01:46 |
| drizzle | there are a few tzdata bugs | 01:46 |
| drizzle | that are upstream | 01:46 |
| stanley_robertso | hi all | 04:15 |
| kermiac | hi stanley_robertso | 04:36 |
| === rackIT is now known as rackIT_AFK | ||
| stanley_robertso | hi kermiac | 07:38 |
| === jmarsden_ is now known as jmarsden | ||
| renier1 | hi folks | 09:29 |
| renier1 | i'm hitting a nasty bug on ubuntu 10.04 netbook edition and would like to submit a report (my first) | 09:30 |
| renier1 | i'd appreciate some help on how to collect information for the report | 09:31 |
| renier1 | basically, i'm hitting a hang in the user interface, this occurs intermittently | 09:33 |
| vish | renier1: what is the bug? what symptoms? | 09:33 |
| renier1 | by hang i mean, i've got mouse movement, but mouse clicks don't respond at all | 09:33 |
| vish | stanley_robertso: heya! | 09:33 |
| renier1 | prtscr works | 09:33 |
| renier1 | and i can switch to console mode with CTRL-ALT-F1 | 09:34 |
| renier1 | can't switch between apps (this usually occurs while browsing with either chrome or firefox) | 09:34 |
| gorilla | renier1: have a read of the following: https://help.ubuntu.com/community/ReportingBugs | 09:34 |
| renier1 | thanks gorilla, i will check it out | 09:35 |
| vish | renier1: hang , and it does not respond or takes a very long time to respond? | 09:35 |
| vish | hangs* | 09:35 |
| renier1 | vish, it does not respond, within 5-10 minutes. i've not left it any longer | 09:36 |
| renier1 | it's been happened about 5times in the past 2-3weeks, never happened before | 09:37 |
| renier1 | i've installed all the automatic updates that the system suggested during that time, which leads me to suspect it's a new bug | 09:38 |
| vish | renier1: hmm , its probably something related to you graphics drivers , try checking launchpad for existing bugs | 09:39 |
| renier1 | i will do, thanks vish | 09:39 |
| renier1 | i'm from a solaris background, so my first inclination is to collect a crash dump for analysis | 09:40 |
| renier1 | is there an easy way to do this on ubuntu? | 09:40 |
| JoshuaL | ubuntu-bug packagename | 09:40 |
| renier1 | JoshuaL, my problem is that it's not easily apparent in which package the bug lives | 09:41 |
| JoshuaL | ah | 09:41 |
| renier1 | the problem has occurred while using different browsers, and impacts the entire user interface | 09:42 |
| renier1 | for reference the graphics driver: | 09:42 |
| renier1 | VGA compatible controller: Intel Corporation Mobile 945GME Express Integrated Graphics Controller | 09:42 |
| renier1 | so, when i speak of crash dump i mean a dump of the entire os for post mortem analysis | 09:43 |
| renier1 | thanks for the help. i will check launchpad for existing bugs and log a placeholder bug describing the symptoms the next time the problem occurs | 09:45 |
| JoshuaL | good luck finding the bug :) | 09:47 |
| renier1 | thanks :) | 09:47 |
| renier1 | hah, found the following which helps a lot: | 10:00 |
| renier1 | https://wiki.ubuntu.com/X/Troubleshooting/Freeze | 10:00 |
| === yofel_ is now known as yofel | ||
| guzu | hello all | 11:03 |
| guzu | is there a known problem with launchpad? i keep getting timeout errors | 11:04 |
| yofel | that is somewhat of a known problem -.- | 11:04 |
| guzu | thank you | 11:05 |
| yofel | guzu: btw, it would be best if you could use ubuntu-bug on the affected notebook as that will add some information about the system to the bug | 11:05 |
| guzu | yofel, i'm just installing maverick on it | 11:05 |
| yofel | ah, well, then see if it works there and add that information to the bug | 11:06 |
| guzu | ok | 11:06 |
| guzu | same thing, it freezes | 11:07 |
| guzu | yofel, unfortunately, the timeout occurs from apport, too. i'll just give up | 11:25 |
| vish | devildante: hi, did you ping mvo to review your update manager branch? | 11:31 |
| devildante | vish: not yet | 11:31 |
| devildante | vish: but I saw what you did with the bug reports, thx :) | 11:31 |
| vish | devildante: rigtho , we need to do that before UIF | 11:31 |
| vish | devildante: np .. ;) | 11:32 |
| devildante | vish: not before FeatureFreeze? | 11:32 |
| vish | devildante: oh , even better :) | 11:32 |
| devildante | vish: argh, mvo isn't here | 11:33 |
| devildante | yet | 11:33 |
| vish | devildante: weekened ;) he'll be back on Mon | 11:33 |
| devildante | vish: oh, okay | 11:33 |
| devildante | vish: should I make mvo the reviewer for my branches? | 11:37 |
| vish | devildante: yeah , add him | 11:37 |
| devildante | vish: okay, thx | 11:37 |
| devildante | vish: all done :) | 11:41 |
| vish | devildante: neat , thanks! :) | 11:42 |
| devildante | vish: np :) | 11:42 |
| devildante | vish: shouldn't we be discussing about this on #ubuntu-desktop in the future? | 11:43 |
| vish | devildante: meh ;p | 11:43 |
| vish | devildante: it is related to bugs though ;) | 11:43 |
| devildante | vish: true | 11:44 |
| Laibsch | and another recent member of the BugSquad that instead of doing useful work creates more | 14:22 |
| Laibsch | https://launchpad.net/~fabiomarconi | 14:22 |
| BUGabundo | bRoas | 14:22 |
| Laibsch | who is granting these kinds of privileges? Is there a lottery or do people actually have to show they know what they are doing? Is anybody actually watching what they are doing? | 14:23 |
| Laibsch | BUGabundo: was that an answer to my question? | 14:23 |
| Laibsch | hm, no, I guess | 14:23 |
| Laibsch | hadn't asked the question, yet ;-) | 14:23 |
| BUGabundo | correct | 14:25 |
| BUGabundo | but I think its 42! | 14:25 |
| nigelb | Laibsch: member of bug squad? | 14:25 |
| Laibsch | nigelb: Fabio is a member of bug squad since about two weeks | 14:25 |
| nigelb | if so, there is no previledges granted. anyone can do stuff. if you have a problem with somone's work, raise it with him/her via email. | 14:25 |
| nigelb | all we care for joining bug squad is CoC and agreed to have read triage guide. | 14:26 |
| Laibsch | He's like the fourth guy who as a recent bugsquad member is overeager and doing harm instead of helping | 14:26 |
| Laibsch | bug 376485 is what I know, I'm sure he sent out a batch of those | 14:26 |
| nigelb | Laibsch: I'd say talk to him because I've done some nasty stuff when I started out too :D | 14:26 |
| ubot2 | Launchpad bug 376485 in ubuntu ""Key stuck" after switching workspace in Gnome with Keyboard shortcut (affects: 1) (heat: 14)" [Undecided,Incomplete] https://launchpad.net/bugs/376485 | 14:26 |
| Laibsch | nigelb: is that so? My apologies, then. I thought it came with elevated priviledges? Is that not the case? | 14:27 |
| nigelb | Laibsch: Only bug control comes with elevated previleges. | 14:28 |
| Laibsch | sorry, it's "bug control" that grants the privs, right? | 14:28 |
| Laibsch | OK | 14:28 |
| Laibsch | sorry, my misunderstanding | 14:28 |
| Laibsch | ordinary guy, then | 14:28 |
| nigelb | Also, the bug reprter was rude to someone who's trying to help. | 14:28 |
| Laibsch | sorry for the noise | 14:28 |
| nigelb | njin: ^ | 14:29 |
| nigelb | Laibsch: talk to njin, that's his irc nick. | 14:29 |
| njin | nigelb: tell me | 14:30 |
| Laibsch | njin: please stop comments like "When reporting bugs in the future please use apport by using 'ubuntu-bug' and the name of the package affected." | 14:31 |
| Laibsch | that is not helping, it's alienating | 14:31 |
| Laibsch | people may have good reasons (and did have good reasons in this case) for not choosing a package | 14:32 |
| Laibsch | the pointer to ubuntu-bug is OK | 14:32 |
| nigelb | Just to add to that, if you can figure out the package, you should change it and then give this comment. | 14:33 |
| Laibsch | the suggestion that unspecified bug reports are not welcome is not | 14:33 |
| njin | I'm just using https://wiki.ubuntu.com/Bugs/Responses#Bugs%20without%20a%20package | 14:33 |
| Laibsch | nigelb: nod | 14:33 |
| Laibsch | maybe the wiki needs to be changed, then | 14:33 |
| Laibsch | let me see | 14:33 |
| njin | I'm just a bot... | 14:33 |
| Laibsch | njin: that is dangerous | 14:34 |
| njin | ;) | 14:34 |
| Laibsch | and the impression I got | 14:34 |
| Laibsch | if bug triage was bots work, we'd use bots, I guess | 14:34 |
| Laibsch | mass comments are dangerous | 14:35 |
| njin | I'm not talking serioussly | 14:35 |
| Laibsch | I *am* | 14:35 |
| Laibsch | please take the work seriuosly | 14:35 |
| njin | Laibsch: my mentor teel me to add this at every reply of mine old bug without package assigned. | 14:37 |
| njin | and because i send 800 request, now i have to send 800 of this reply. | 14:38 |
| Laibsch | AAARGGHH | 14:39 |
| Laibsch | Who is your mentor? | 14:39 |
| Laibsch | nigelb: 800!!! | 14:39 |
| njin | Laibsch: what iI have to do, to go on or to stop me. | 14:39 |
| Laibsch | what you did is done | 14:39 |
| Laibsch | please don't continue with this particular type of comment | 14:40 |
| Laibsch | do you understand where the problem is? | 14:40 |
| Laibsch | please also tell me who your sponsor is | 14:40 |
| Laibsch | I think he needs some update, too | 14:40 |
| Laibsch | njin: ? | 14:41 |
| nigelb | Laibsch: I'll take care of it. | 14:41 |
| Laibsch | OK | 14:42 |
| Laibsch | I think the bigger problem is sending out 800 comments like that | 14:42 |
| Laibsch | nobody can look at 800 bugs | 14:42 |
| vish | Laibsch: could you mention , what is exactly wrong with that comment? | 14:42 |
| Laibsch | sending out comments to bugs and snippets of texts without even a short look is not good (unless in very few circumstances) | 14:43 |
| Laibsch | vish: you're the mentor? | 14:43 |
| Laibsch | or just curious? | 14:43 |
| vish | Laibsch: no , but you assume the mentor has less knowledge about bugs | 14:43 |
| Laibsch | I don't | 14:43 |
| Laibsch | but he certainly is overlooking a problem | 14:44 |
| njin | Excuse me, the majority of these 800 bugs are reported by one person and probably due to hardware issue in most cases not reproducible | 14:44 |
| vish | Laibsch: btw, are you the bug reporter? | 14:44 |
| Laibsch | yes | 14:44 |
| Laibsch | the problem is that although nigelb or anybody else using that snippet may come across to the OP as having some kind of official position | 14:44 |
| vish | Laibsch: first , no need for that offensive response , njin is just trying to help | 14:44 |
| Laibsch | and people may not know what package a bug is in | 14:45 |
| njin | from these 800 bugs i've recived no more than 100 reply, majority say that the problem is fixed | 14:45 |
| Laibsch | in that case assigning against ubuntu is the best thing to do, IMHO | 14:45 |
| Laibsch | if njin had actually read the ticket he would have seen the efforts to determine what package the bug is in | 14:45 |
| vish | Laibsch: that doesnt make the response wrong? it does need to be assigned to a package for a report to be taken care of by a developer | 14:45 |
| vish | Laibsch: bugs in ubuntu are just a black hole ... they need to be assigned before any progress can take place | 14:46 |
| Laibsch | vish: the response is not offensive. It's factual. Plus the snippet is useless and harmful. | 14:46 |
| Laibsch | vish: then the triager should help doing that | 14:46 |
| Laibsch | otherwise it's useless and harmful | 14:46 |
| Laibsch | bots work | 14:47 |
| Laibsch | triage is not bots work | 14:47 |
| Laibsch | look at the ticket and you will see that I did quite a lot to find out whether it is a kernel or Xorg bug | 14:47 |
| vish | Laibsch: yes , agreed bout that , but the triager doesnt seem to know about the package either. so not need to be rude there ;) | 14:47 |
| Laibsch | I'm not rude | 14:47 |
| penguin42 | Laibsch: It came across somewhere between frustrated and rude | 14:48 |
| Laibsch | and the "the triager is using his free time" is not a valid response IMHO | 14:48 |
| Laibsch | the OP or any other reporter is also using his free time | 14:48 |
| vish | Laibsch: well, #5 is a bit rude, njin is new , that is not really a good way to treat new contributors | 14:48 |
| Laibsch | you guys only see the perspective of people trying to help you | 14:49 |
| Laibsch | I appreciate people trying to help triage | 14:49 |
| Laibsch | but you guys seem to forget that unless people report bugs, you've got nothing to work on | 14:49 |
| vish | Laibsch: i can see your frustration too :) , but such a response can be a bit scary for a new triager | 14:50 |
| Laibsch | why did Ubuntu rightfully start "please reopen if this is still a problem" type of comment? to make | 14:50 |
| Laibsch | answer: to make sure people are not alienated | 14:50 |
| njin | I just want to tell that i just made my third session of mentoring | 14:51 |
| Laibsch | vish: I am of the opinion that new triagers should not work on more than maybe 10 bugs a day | 14:51 |
| Laibsch | or something like that | 14:51 |
| Laibsch | certainly not 800 | 14:51 |
| Laibsch | I've seen exactly this type of problem at least 4-5 times before | 14:51 |
| Laibsch | it's scary that even the wiki and mentors are now encouraging mass-comments without actually looking | 14:51 |
| * Laibsch is off to the wiki | 14:52 | |
| njin | but this isn't mass comment. | 14:52 |
| vish | Laibsch: dont edit wiki's without discussing here | 14:52 |
| vish | Laibsch: can you suggest how we can handle such bugs better? | 14:52 |
| njin | this are just request of confirmation of the existing of the bug in the new version | 14:52 |
| Laibsch | I think it's easiest for me to make the change and then point to it here | 14:52 |
| Laibsch | njin: the first comment is OK | 14:53 |
| Laibsch | after a year or so | 14:53 |
| Laibsch | I don't have issue with that one | 14:53 |
| vish | Laibsch: no , the wiki is a guideline and not to be altered without prior discussion | 14:53 |
| vish | Laibsch: and any changes to the wiki are sent out to the whole bug squad | 14:54 |
| Laibsch | OK | 14:54 |
| Laibsch | whatever, then | 14:54 |
| Laibsch | do as you please | 14:54 |
| Laibsch | Ubuntu used to be fun | 14:54 |
| Laibsch | used to do the right thing | 14:54 |
| Laibsch | it seems to have changed | 14:54 |
| Laibsch | good bye | 14:54 |
| vish | Laibsch: ubuntu is still fun :) | 14:55 |
| Laibsch | nope | 14:55 |
| Laibsch | it's going in the wrong direction for quite a while | 14:55 |
| vish | Laibsch: your concern is valid , just bring it up when the bug masters are here as well | 14:55 |
| Laibsch | I'll leave that up to you | 14:56 |
| Laibsch | if it's a valid point, you should have an interest in fixing it | 14:56 |
| vish | Laibsch: each person changing the wiki to their own accord is not how it is done, we have a meeting on this tuesday , you can bring it up then as well | 14:56 |
| Laibsch | if the wiki is only changed after discussion, then I wonder who was asleep at the time this particular addition to the wiki was made | 14:57 |
| Laibsch | must have been a lot of people | 14:57 |
| Laibsch | meeting fatigue, I guess | 14:57 |
| Laibsch | from too many meetings | 14:57 |
| vish | Laibsch: the reason for the response is mainly every bug cannot be assigned by every triager , there needs to be help from the reporter too | 14:58 |
| Laibsch | absolutely agree | 14:58 |
| vish | Laibsch: they need to learn as well how to effectively report bugs | 14:58 |
| Laibsch | and I don't disagree about triaging ubuntu unassigned bugs | 14:58 |
| Laibsch | but the suggestion "you made a mistake not to pick a package" is offensive and damaging | 14:58 |
| Laibsch | no two ways about that IMHO | 14:59 |
| gorilla | vish: Ends users are rarely willing to do that and it's an uphill battle to attempt to do so. | 14:59 |
| vish | Laibsch: "you made a mistake" is not the wording there , but is close enough | 14:59 |
| vish | gorilla: reporting bugs is not easy ;) | 15:00 |
| Laibsch | another point I'll not budge on is that mass-comments to 800 or so bugs are ALWAYS going to do a lot of harm so should not be done. | 15:00 |
| Laibsch | especially from fresh personnel | 15:00 |
| penguin42 | vish: It's not a mistake to not know which package something is due to | 15:00 |
| gorilla | vish: I know. I used to work in incident and problem management. | 15:00 |
| Laibsch | vish: the suggestion IS "you made a mistake", you even talked about "educatin" bug reporters | 15:00 |
| vish | Laibsch: yes, the reporter has to know about effective bug reporting.. | 15:01 |
| penguin42 | vish: That's a bit harsh for some stuff - for some stuff it's fine, but it's not an atuomatic | 15:02 |
| njin | this is the only reply to the more of 700 message that i sent : Too complicated, has no gui and I dont even know the package names. | 15:02 |
| vish | penguin42: i dint understand..? | 15:02 |
| njin | i just follow instrucyion | 15:03 |
| njin | I just paste what is in the wiki | 15:03 |
| penguin42 | vish: There are some bug reports against Ubuntu where the bug reporter really thought about it and just doesn't know which package it should be in; some are bug reports are where people really were careless; where they were careless it's OK to tell them to use ubuntu-bug etc - but if they thought about it and it wasn't obvious what to do then it's up to a triager to think about it for them | 15:03 |
| Laibsch | njin: again, bug triage is not just "switch brain off, run scripts". I had hoped you understood that by now. (not trying to come across as offensive, but it's important for me you understand this) | 15:04 |
| Laibsch | njin: I appreciate your effort to help out. | 15:04 |
| vish | penguin42: that is why we have "ubuntu" , to allow the reporter to just file it .. but some dont know that they have to file in the package.. | 15:04 |
| njin | I think that the really problem is in the Launchpad interface that not guide the rreporter trow a initial triaging | 15:04 |
| penguin42 | vish: Yes agreed | 15:04 |
| Laibsch | njin: but bug triage can only be done by understanding | 15:04 |
| Laibsch | njin: bug triage is NOT about closing the largest number of tickets | 15:05 |
| Laibsch | njin: bug triage is about fixing the largest number of bug | 15:05 |
| Laibsch | s | 15:05 |
| Laibsch | and that is a huge difference | 15:05 |
| vish | Laibsch: actually not fixing too ;) , its just getting the bugs to the right place with right info for a developer to start working | 15:06 |
| Laibsch | vish: why the nitpicking | 15:06 |
| Laibsch | ? | 15:06 |
| njin | no reply? | 15:06 |
| Laibsch | the ultimate goal is to fix the bug | 15:06 |
| Laibsch | fixing, not closing | 15:06 |
| Laibsch | closing is just a side product | 15:07 |
| njin | Launchpad is for expert user IMHO | 15:07 |
| njin | Laibsh: the system has made a mistake | 15:08 |
| Laibsch | ??? | 15:08 |
| Laibsch | what system? | 15:08 |
| Laibsch | what mistake? | 15:08 |
| Laibsch | in this case, I'm sorry to say, you made the mistake (and your mentor) | 15:09 |
| njin | Laibsch: the system has made a mistake, and you are a part of it | 15:09 |
| Laibsch | WHAATT? | 15:09 |
| Laibsch | now, you're blaming me again? | 15:09 |
| Laibsch | I can't believe you still don't seem to understand | 15:09 |
| Laibsch | dunno what else to say | 15:09 |
| Laibsch | I hope that some day you will understand that "bug triage is not bots work" | 15:10 |
| Laibsch | really not that difficult to comprehend IMHO | 15:10 |
| vish | Laibsch: seriously , chill! | 15:10 |
| Laibsch | I guess I said what I can say | 15:10 |
| holstein | i belive the main concern is the 'This bug affects 1 person. Does this bug affect you?' part | 15:10 |
| Laibsch | holstein: we're long past one bug | 15:11 |
| holstein | if its not reproducable | 15:11 |
| holstein | anyone can change the status | 15:11 |
| holstein | if you dont like the state of the bug | 15:11 |
| njin | but in this condition i think that isn't right to tells s it evolution steps | 15:11 |
| holstein | dont 'agree' | 15:11 |
| vish | Laibsch: take a walk and relax ...its just a comment , how does it really hurt? | 15:12 |
| njin | ops *is right | 15:12 |
| holstein | also, thats a great thing about community projects | 15:12 |
| holstein | you can get involved, and become part of the solution | 15:13 |
| holstein | easily | 15:13 |
| njin | I suggest to change the Launchpad interface. | 15:13 |
| holstein | i find LP to be non-friendly | 15:13 |
| holstein | BUT i dont have a better suggestion | 15:13 |
| Laibsch | vish: I'm really sad to see that you also don't understand what's wrong about the system. This is not about one bug | 15:13 |
| holstein | and it does do the job | 15:14 |
| Laibsch | This is about 800 bugs from one guy alone | 15:14 |
| penguin42 | holstein: It's one of the least bad bug reporting systems I know of | 15:14 |
| Laibsch | and I assume many others | 15:14 |
| Laibsch | it's about processes | 15:14 |
| Laibsch | those concern me | 15:14 |
| holstein | penguin42: :) | 15:14 |
| njin | i'm lonely.... | 15:14 |
| vish | Laibsch: he might have answered a lot of bugs , but he is trying to help , lets just encourage him in the right direction than take out our anger at him :) | 15:15 |
| njin | noone loves me here ' | 15:15 |
| Laibsch | encourage him to do what he is doing? no | 15:15 |
| Laibsch | encourage him to learn to do better? yes | 15:15 |
| vish | njin: nah , ;) | 15:15 |
| njin | *? | 15:15 |
| penguin42 | Laibsch: I think the best thing you've said however is that new bug triagers shouldn't do a lot of bugs in one go - they need to start slow | 15:15 |
| Laibsch | problem in this case, he was told to do what he did | 15:15 |
| penguin42 | njin: Not everyone will like what you do to one of their bugs! However with experience you learn what people don't like | 15:17 |
| vish | njin: its part of triaging , sometime or the other everyone gets yelled at ;) | 15:19 |
| njin | Well we have a bug to solve or not ? can we open a summit ?? | 15:19 |
| penguin42 | anyway - which bug have we been arguing about? | 15:20 |
| Laibsch | penguin42: no bug in particular | 15:20 |
| holstein | https://bugs.launchpad.net/ubuntu/+bug/376485 | 15:20 |
| ubot2 | Ubuntu bug 376485 in ubuntu ""Key stuck" after switching workspace in Gnome with Keyboard shortcut (affects: 1) (heat: 14)" [Undecided,Incomplete] | 15:20 |
| Laibsch | at least I've been arguing about https://wiki.ubuntu.com/Bugs/Responses#Bugs%20without%20a%20package | 15:21 |
| Laibsch | and the dangers of mass-commenting with the help of scripts | 15:21 |
| Laibsch | I can take care of my own bug | 15:22 |
| Laibsch | I would not have to come here to see it through | 15:22 |
| penguin42 | holstein: Yes I agree - I wouldn't know what package that should be assigned to | 15:22 |
| vish | Laibsch: lets try this , what would you edit it to : http://pastebin.com/ED48A30u ? | 15:22 |
| penguin42 | vish: That's a slightly different case - that says the triager has found an appropriate package for it | 15:23 |
| vish | penguin42: well , thats what Laibsch is trying to change! | 15:24 |
| vish | penguin42: what is needed here is to steer njin in the right direction | 15:24 |
| vish | oh njin left :s | 15:24 |
| penguin42 | vish: It's different from Holstein's case - in that one the triager had told someone to use ubuntu-bug without figuring out the package either | 15:25 |
| vish | penguin42: yes, i can see that , but Laibsch is confusing the two cases | 15:25 |
| holstein | penguin42: thats Laibsch 's bug | 15:25 |
| vish | penguin42: the response is supposed to be used after assigning , but njin just used the reply :( | 15:26 |
| Laibsch | well, if the agree best process is for the triager to reassign the bug to a package, I'm OK with slipping in a helpful comment about how to report better bugs. But that will take time from the triager and in that case, I'm not sure we even do need a template in the wiki. | 15:26 |
| vish | Laibsch: the reason we have template is not everyone is well versed in english , so the templates help | 15:27 |
| Laibsch | nod | 15:27 |
| penguin42 | vish: OK, so the wikipage needs changing to tell triagers only to use that text if they can figure out which package it should be | 15:27 |
| Laibsch | I'd also like to see a very visible comment at the top of that wiki page that warns about the danger of "switch brain off, run scripts on $gazillion tickets" | 15:28 |
| penguin42 | vish: And as for that text, it could be friendlier - e.g. When reporting bugs in the future, please try and find the right package and if you can then use 'ubuntu-bug' and the name of the package affected. | 15:28 |
| Laibsch | wouldn't it be "if you can, then use ..."? | 15:28 |
| penguin42 | oh I leave punctuation to others :-) | 15:29 |
| vish | ;p | 15:29 |
| Laibsch | well, sometimes it helps understanding ;-) | 15:29 |
| Laibsch | but I loathe English punctuation, too | 15:29 |
| njin | some people thanks me to pick up his bug | 15:29 |
| vish | njin is back! yay! | 15:30 |
| njin | i was disconnected | 15:30 |
| vish | njin: yes,comments are often both positive and negative , we need to take comments and see what needs to be changed in our methods | 15:31 |
| njin | i tell that the problem IMHO is ih launchpad interface | 15:31 |
| penguin42 | njin: Why? What would you change? | 15:31 |
| njin | I think that it have to be more orientative, interactive | 15:32 |
| penguin42 | njin: I'm not sure I understand? | 15:33 |
| njin | well, i want to report a bug but i don't know the package, the interface has to guide me in a first analisys of the problem asking if it is related to the computer, monitor, disck, keyboard,ecc , to take a first analisys | 15:35 |
| vish | njin: assigning bugs to a package is not a very easy task, if you doubt the package , try to think of the closest one you can get to and just assign it and a reply as to why you think it is assigned so , if wrong it can be changed later | 15:35 |
| penguin42 | ah, having launchpad work through package finding - that wouldn't be a bad idea - although it's not always possible to identify the package that easily | 15:35 |
| vish | njin: also , if in doubt just ask your mentor which would be the right one. | 15:37 |
| njin | ok | 15:37 |
| njin | vish: in conclusion, can i go on with the work that my mentor assign me, sending the other 150 messages or not or is better wait . | 15:41 |
| vish | njin: keep doing the triage , just read the bugs and assign to the closest package you can think and make the comment.. | 15:42 |
| penguin42 | njin: It's also OK if you really don't know what to assign a particular bug to - just move on to the next one | 15:43 |
| njin | but the problem is in assigning package or in the bad responses, i don't understand | 15:45 |
| vish | njin: the problem is that you dint assign any package , the reporter obviously doesnt know either | 15:46 |
| penguin42 | njin: If I understand correctly the 'Thank you for taking the time..' response was only meant for use after assigning the package | 15:46 |
| njin | but i cannot assign the package if the reporter's don't reply, i mark as Incomplete, then i reply for next expiration then if nothig happends i have to mark as invalid | 15:52 |
| penguin42 | njin: no | 15:52 |
| njin | these are old bugs, jaunty don't exist and people don't reply | 15:52 |
| penguin42 | njin: I meant in the case of non-old bugs if it's just not assigned a package then you should try and assign a package | 15:53 |
| njin | yes, surely | 15:53 |
| njin | but they are 10-15 on 1000 | 15:54 |
| penguin42 | sorry, I don't understand that ? | 15:54 |
| njin | In this old bugs on 1000 bug reviewed there are 10 or 15 bug confirmable in Lucid too. | 15:56 |
| penguin42 | njin: Old bugs are a separate question from ones without packages? | 15:57 |
| njin | rthis bug i triage. | 15:57 |
| njin | yes, old bugs without package assigned | 15:57 |
| njin | my works is this, review the old bugs, ask if reproducible in Lucid and in positive cases triage it | 15:58 |
| njin | *jaunty bugs | 15:59 |
| njin | But i cannot add the triaged option | 15:59 |
| njin | I can only confirm the bug | 16:00 |
| njin | penguin42: i'm connected? | 16:01 |
| penguin42 | ok, hmm these are bugs that are both old and also not in a partiuclar package? | 16:01 |
| njin | noi, assigned to ubuntu | 16:02 |
| njin | *no | 16:02 |
| njin | ops * yes | 16:03 |
| njin | penguin42: at now i don't understand what is wrong in mine reply | 16:07 |
| stenten | How do I add another Ubuntu package to a bug report? | 16:15 |
| njin | can someone help with bug 368891 | 16:16 |
| ubot2 | Launchpad bug 368891 in ubuntu "Elan usb audio does not work (heat: 4)" [Undecided,Incomplete] https://launchpad.net/bugs/368891 | 16:16 |
| penguin42 | there is an alsa pacakage (alsa-base ?) | 16:19 |
| njin | yes, he said: The device uses the snd-usb-audio driver and its detected by ALSA: | 16:28 |
| njin | penguin42: so i request an apport collect for alsa base ? | 16:29 |
| penguin42 | njin: I'd first assign the package to alsa-base (I think that's the right one?) and then it it's probably right to ask for that (although I'm not sure what the right way to ask for that is) | 16:30 |
| stenten | Bah, can someone please fix my botched upsteaming for Bug 614176? It upstreamed to the Linux package instead of the xf86-video-intel package like it should have. | 16:33 |
| ubot2 | Launchpad bug 614176 in xserver-xorg-video-intel (Ubuntu) (and 1 other project) "[855gm] 2.6.35-14: Invisible Cursor (affects: 3) (dups: 1) (heat: 18)" [Undecided,New] https://launchpad.net/bugs/614176 | 16:33 |
| stenten | And I can't figure out how to fix it :( | 16:33 |
| penguin42 | stenten: Yeh the same thing happened to me when I upstreamed something to fdo | 16:34 |
| stenten | I can't even remove it... | 16:35 |
| penguin42 | stenten: Maybe a launchpad bug? Thing is some of the fdo bugs are kernel drm code, some are xorg | 16:35 |
| stenten | I'm just going to forward the duplicate, and then mark mine as a duplicate of that instead of the other way around. | 16:36 |
| stenten | Or should I just try forwarding it again? | 16:36 |
| penguin42 | stenten: Well, it's actually a kernel bug, so I'm not sure it's that wrong, but to remove it click on the down arrow next to the Linux and change the remote watch button? | 16:36 |
| njin | penguin42: i think to assign it at linux-alsa -driver-modules | 16:36 |
| stenten | The edit button on the upstream tag sends me to edit the Ubuntu package :P | 16:37 |
| njin | it seems a driver issue, too problems | 16:37 |
| penguin42 | njin: https://wiki.ubuntu.com/Bugs/FindRightPackage#Sound suggests it should go alsa-base | 16:37 |
| njin | penguin42 : yes, but in select source packages we don't find alsa-base | 16:41 |
| penguin42 | are you sure? I'm sure I've seen bugs reported against it before | 16:41 |
| njin | penguin42: probably typed in the box, but i don't know if it is the right procedure | 16:42 |
| njin | penguin42: alsa-base is under alsa driver | 16:45 |
| njin | penguin42: but alsa driver is related at all the kernels ?? | 16:48 |
| penguin42 | njin: Alsa is the sound system in the kernel | 16:49 |
| njin | penguin: ok, then i assign to alsa-driver? | 16:52 |
| * penguin42 isn't sure | 16:53 | |
| stanley_robertso | hi all | 16:53 |
| njin | penguin42: this bug still reproducible in Lucid, then i assign it to latest kernel version, becouse IMHO a module is not appropriate to this card, then assign to linux-alsa-driver-modules-2.6.32-10 or if updated to2.6.34-1 | 16:58 |
| penguin42 | njin: I'd just assign it to alsa-base | 16:59 |
| * penguin42 decides to go for a snooze | 17:00 | |
| yofel | njin, penguin42: here's another page https://wiki.ubuntu.com/DebuggingSoundProblems - crimsun: there? | 17:26 |
| penguin42 | yofel: Yeh and that says t o use ubuntu-bug on alsa-base - I think it collects most of the stuff those pages tell you to | 17:32 |
| njin | Pizza time..... | 17:53 |
| njin | nother reply : It was the latest upgrade but I had to downgrade it again because it didn't work with my old machine and I have no time to search the libraries I'm just an user | 17:54 |
| penguin42 | njin: Old bugs are very difficult; for example I know some of my old bugs affect machines I no longer old - but the bugs might still exist | 17:55 |
| njin | yes, but i want to learn and difficult things capture my attention, i'm curious. | 17:56 |
| njin | my mentor there isn't again | 17:57 |
| yofel | njin: which bug? | 18:00 |
| stanley_robertso | hi penguin42 | 18:01 |
| stanley_robertso | hi hggdh | 18:01 |
| njin | yofel: https://bugs.launchpad.net/ubuntu/+bug/388301 | 18:03 |
| ubot2 | Ubuntu bug 388301 in ubuntu "package installer window can not be closed (affects: 1) (heat: 6)" [Undecided,Incomplete] | 18:03 |
| penguin42 | Hi Stanley | 18:04 |
| yofel | o.O | 18:04 |
| * yofel goes reading the bug again because he doesn't get what the reporter is talking about... | 18:05 | |
| penguin42 | confusing isn't it | 18:05 |
| yofel | wait, comment #2 is talking about 5 different bugs right? (or 4 as the "multiple 9.04 OS" are just the different kernels I think) | 18:07 |
| njin | *njin is going to eat pizza because is afflicted and uncouraged. do not disturb for one hour. thanks | 18:07 |
| yofel | njin: the '* yofel does ..' is done with '/me ...' in IRC | 18:07 |
| hggdh | cheers stanley_robertso | 18:08 |
| hggdh | what? yofel does anything? ;-) | 18:08 |
| * yofel gets something to eat too, be back in a few minutes | 18:08 | |
| yofel | hggdh: yep, having dinner :P | 18:08 |
| hggdh | good dinner for you, yofel :-) | 18:09 |
| vish | hggdh: all this while you had been silently smirking , wernt ya? ;) | 18:27 |
| vish | hggdh: read above ^ logs, would have been great if you had jumped in ;) | 18:27 |
| stanley_robertso | hi vish | 18:27 |
| vish | stanley_robertso: hey | 18:27 |
| stanley_robertso | last 2 weeks.. i got held up by my office project work .. got kinda free now :) so jumped back to Ubuntu | 18:28 |
| hggdh | vish: reading the backlog | 18:31 |
| hggdh | for sound bugs, the best is to follow the debugging sound wiki page | 18:34 |
| hggdh | https://wiki.ubuntu.com/DebuggingSoundProblems | 18:34 |
| * nigelb waves to hggdh | 18:46 | |
| * hggdh waves back at nigelb | 19:00 | |
| njin | *sometimes an icecream solve much problems than a pizza | 19:00 |
| nigelb | hggdh: hows it going? ts been a while :) | 19:01 |
| hggdh | nigelb: yes indeed! But life is good: I am alive, you are alive ;-) | 19:02 |
| hggdh | nigelb: going to the next UDS? | 19:02 |
| nigelb | hggdh: I'd better. Chris Johnston and Mike Hall have promised to physically kick me if I don't | 19:02 |
| hggdh | and I will virtually do the same ;-) | 19:03 |
| nigelb | hggdh: take a number and stand in line. :D | 19:04 |
| nigelb | Far too many violent people these days :p | 19:04 |
| hggdh | :-) | 19:04 |
| hggdh | I am not violent, not at all. Kicking you for not being at UDS is not violence, it is just the Right Thing To Do | 19:05 |
| nigelb | Right Things To Do (tm) | 19:05 |
| njin | another insatisfact people that greetings me to look at his bug: I was a little bit disappointed that no one answered my error report - I know it was not the most dangerous problem... | 19:06 |
| hggdh | njin: what problem? | 19:11 |
| njin | At now i don't understand, i was victim of somethigs much greater than me, wounded in my pride to help the community. So if you want to know more take a look at the log | 19:14 |
| hggdh | njin: which log? | 19:15 |
| njin | of the chan | 19:15 |
| nigelb | njin: it happens all the time. | 19:15 |
| nigelb | Though its nice that it didn't happen ona bug report per se | 19:16 |
| nigelb | I got kicked on a bug report :/ | 19:16 |
| njin | :) | 19:16 |
| nigelb | something like "ubuntu sucks and you're the reason" types | 19:18 |
| njin | i go to work on my old bugs without package assigned remembering to use half comment and in the hope that my mentor don't kick me. | 19:18 |
| hggdh | njin: I read the backlog, and I am still unsure of which bug you are talking about. Can you please clarify? | 19:20 |
| njin | no ,back again there was a flame not a bug | 19:21 |
| hggdh | njin: OK. Now please do point me to the issue. I want to know, flaming is not expected here | 19:22 |
| njin | well. i'm assigned to old bug without package assigned (bug regarding jaunty)and becouse this bug are generally reported by one person i send to him if the bug still reproducible in Lucid packages. | 19:24 |
| hggdh | njin: OK, so far, so good. And? | 19:25 |
| njin | I've sent more than 800 of this request, but yesterday, my mentor tell me to add the response of bug without package of the wiki, and i do it, but someone is not in accord | 19:27 |
| njin | he said that the wiky is not right and so on , i made a lot of work with the convinction of doing a good help and i'm treated like an irresponsable, this hurts me and without explication | 19:30 |
| njin | vish can clarify better tha me | 19:30 |
| njin | I go to my bug | 19:31 |
| njin | *bugs | 19:31 |
| vish | hggdh: started : http://irclogs.ubuntu.com/2010/08/07/%23ubuntu-bugs.html#t14:22 | 19:32 |
| atrus | https://bugs.launchpad.net/ubuntu/+source/file-roller/+bug/372149 uhm, is this a good idea? .exe executables in attachements? | 19:33 |
| ubot2 | Ubuntu bug 372149 in file-roller (Ubuntu) "archive manager can not open reports zip file missing (affects: 2) (dups: 1) (heat: 9)" [Low,Incomplete] | 19:33 |
| vish | hggdh: its mostly about njin just asking the reporter on bugs to file bugs using ubuntu-bugs or to assign package , but Laibsch got furious with that comment and wanted it to be changed from the bug squad wiki | 19:35 |
| hggdh | njin: oh boy. Really not needed. | 19:36 |
| hggdh | njin: (1) bugs should *not* be left as affecting the Ubuntu package. Saying so is the same as saying "it affects something, I do not know what, and I do not really care" | 19:37 |
| hggdh | (2) assigning a (more) correct package is the way to go. If the assigned package is wrong, we then correct as needed | 19:38 |
| hggdh | (3) *even* if you were to be wrong, you can learn. We all started not knowing, and learned. | 19:39 |
| hggdh | (4) please do not take it that hard | 19:39 |
| njin | hggdh: yes, but i'm treating bugs regarding jaunty, and when i have a reply in most cases it tells that the bug is fixed | 19:40 |
| vish | njin: everyone *has* to get yelled at by the original reporter at some point! ;) else they are not doing triage :p | 19:40 |
| hggdh | njin: which is PERFECT! | 19:40 |
| hggdh | and means you are doiong a good job | 19:40 |
| njin | but in the other lot of cases what i have to do ' assign a package without a reply from the reporter? | 19:40 |
| hggdh | njin: you make a best bet, bsed on what you can find from the bug description. If there are more than one issue reported in one single bug, | 19:41 |
| atrus | is it normal for launchpad to be able to store .exe attachements, and download them without warning? https://bugs.launchpad.net/ubuntu/+source/file-roller/+bug/372149 seems kind of dangerous, if not in that particular case, then just in general that it's possible. | 19:42 |
| ubot2 | Ubuntu bug 372149 in file-roller (Ubuntu) "archive manager can not open reports zip file missing (affects: 2) (dups: 1) (heat: 9)" [Low,Incomplete] | 19:42 |
| hggdh | njin: you select one -- what you consider the most serious -- and assign the package to the bug & tell the OP it is one issue per bug, one bug per issue | 19:42 |
| hggdh | atrus: they are attachments. None get downloaded unless you ask for it | 19:43 |
| hggdh | a .exe has no meaning on Linux, anyways | 19:43 |
| atrus | hggdh: yes, but in general that's dangerous. say, if an ubuntu user is looking for support while on windows... just makes me a little nervous. | 19:43 |
| atrus | i don't know what that .exe is, but launchpad could relatively easily be used to distribute harmful executables this way. a similar problem hit a big theme site a while ago. | 19:45 |
| atrus | maybe this is more appropriate for #launchpad anyways | 19:45 |
| vish | atrus: arent we being chicken little here? ;) | 19:45 |
| atrus | vish: given this kind of vulnerability has been exploited in other FOSS projects recently, i'd say it's realistic. | 19:46 |
| vish | atrus: if harmful .exe is found on lp , the most appropriate thing would to just delete the attachment | 19:46 |
| vish | would be* to | 19:47 |
| * hggdh is not sure what RE.EXE -- an MS-DOS binary -- has to do with file-roller | 19:47 | |
| hggdh | njin: please keep on what you are doing, you are doing a good job | 19:48 |
| hggdh | and disregard Laibsch's comments | 19:48 |
| njin | ok now i'm analizing replies | 19:49 |
| hggdh | atrus: in general, downloading *anything* from the Internet is dangerous. I fail to see why a possible virus/trojan/whatever for Windows would be a problem here | 19:49 |
| penguin42 | it seems reasonable that it could well be an honest report | 19:50 |
| hggdh | indeed | 19:50 |
| * penguin42 is assuming the .exe is a self extracting zip | 19:50 | |
| hggdh | but I still fail to see why a MS-DOS binary would be a problem for file-roller | 19:50 |
| hggdh | penguin42: no, it does not seem to be | 19:50 |
| penguin42 | oh | 19:50 |
| hggdh | hum | 19:51 |
| hggdh | maybe the issue is that there is a MIME set for .EXE -> file-roller | 19:52 |
| njin | this is too hard for me: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/372430 | 19:52 |
| ubot2 | Ubuntu bug 372430 in linux (Ubuntu) "After fsck failure, maintenance shell asks for root password (affects: 7) (heat: 38)" [Undecided,Incomplete] | 19:52 |
| penguin42 | njin: That sounds like a real bug | 19:53 |
| penguin42 | njin: It's not easy to test though | 19:53 |
| njin | penguin42: and i cannot ask him the exact step to reproduce it | 19:54 |
| penguin42 | njin: Well the exact steps are pretty easy; 1) Have a broken fileystsem 2) Boot | 19:54 |
| hggdh | yes. It seems the root FS is hosed, so there is no access to /etc/sudoers, etc. Maybe the best would be to reboot in recovery mode | 19:54 |
| penguin42 | hggdh: No, that's not the problem | 19:54 |
| hggdh | penguin42: this is *part* of the problem. No root FS | 19:55 |
| penguin42 | hggdh: No, there *is* a root fs - thats where it would take the root password from | 19:55 |
| penguin42 | hggdh: The filesystem just isn't fsck'd and is suspected to be dogy - the problem is that Ubuntu doesn't generally have a root user/password | 19:55 |
| hggdh | penguin42: yes. This is where the recover mode boot option comes into play. It will *not* ask for the root password | 19:56 |
| njin | In alternate install expert mode if i don't wrong there is this option | 19:56 |
| hggdh | njin: as long as you have not set a root passwd: boot, select the recovery mode on Grub, then select a root console | 19:57 |
| hggdh | alternate install is also an option, but you should first see if you can still use/recover the root FS | 19:58 |
| penguin42 | hggdh: Ah, was that around on 8.10? | 19:58 |
| hggdh | penguin42: heh. I do not remember, but I think so | 19:58 |
| penguin42 | hggdh: OK, so a fair argument should be that it should tell you to use recovery mode | 19:59 |
| * penguin42 could probably trigger the bug in a VM just to try it | 20:01 | |
| njin | ok, i remark as new then ? | 20:01 |
| penguin42 | njin: Just give me a few minutes - I'll try and trigger it in a VM | 20:02 |
| njin | so rapid ? | 20:02 |
| penguin42 | well, we'll see! | 20:02 |
| penguin42 | njin: Well, I seem to have triggered a different bug :-( | 20:10 |
| hggdh | heh. The beaties of triaging... | 20:10 |
| penguin42 | actually 2 bugs | 20:10 |
| nigelb | penguin42: heh. | 20:10 |
| njin | 2 bug from one ' | 20:10 |
| nigelb | 3 including the one he was trying to trigger | 20:11 |
| penguin42 | I'm trying it on a Maverick Alpha 2 and I added into fstab the line /dev/frob /frob ext3 default 1 2 | 20:11 |
| njin | LOl | 20:11 |
| penguin42 | I expected it to fail with a can't fsck /dev/frob | 20:12 |
| penguin42 | but I think mountall has got in the way | 20:13 |
| * penguin42 wonders whether mountall will eventually give up or whether it will stay hung (which would be another bug) | 20:16 | |
| njin | too much bug | 20:19 |
| njin | My maverick works well | 20:19 |
| penguin42 | njin: I don't know, but I think the old root password stuff is gone in maverick with mountall (Not sure about lucid) - although based on my present experience mountall is much much more broken than that | 20:42 |
| njin | maverick is not complete at now, the freeze is from some days | 20:44 |
| penguin42 | indeed | 20:45 |
| * penguin42 confirms bug 563418 that mountall doesn't do anything sane on broken fstab | 20:54 | |
| ubot2 | Launchpad bug 563418 in mountall (Ubuntu) "Wrong filesystem line in /etc/fstab, no error message on bootscreen (affects: 2) (heat: 10)" [Medium,Confirmed] https://launchpad.net/bugs/563418 | 20:54 |
| * Laibsch is disappointed to learn from the backlog that instead of taking the opportunity to learn he is taking things personal | 20:58 | |
| Laibsch | wtf | 21:00 |
| Laibsch | I should stop caring about bug triage in Ubuntu | 21:00 |
| Laibsch | I'm not involved enough to care | 21:00 |
| yofel | penguin42: actually, if it's 'hung' plymouth should tell you something like "Can't mount $partition [S]kip [M]ainenance shell <and something else I think>' | 21:13 |
| yofel | if you don't have splash enabled then it won't ask you that bug S/M should still work (there was a but about the missing notification) | 21:14 |
| yofel | *but S/M | 21:14 |
| penguin42 | yofel: Yeh, as I say from that absolutely no diag | 21:28 |
| yofel | err, right, got distracted and skipped a few lines reading the backlog -.- | 21:28 |
| penguin42 | yofel: Actually, this is bug 563916 | 21:29 |
| ubot2 | Launchpad bug 563916 in plymouth (Ubuntu Maverick) (and 4 other projects) "[details.so] No prompt for [S]kip or [M]anual recovery on server boot (affects: 18) (dups: 1) (heat: 108)" [High,Confirmed] https://launchpad.net/bugs/563916 | 21:30 |
| penguin42 | yofel: So is there nothing any more that asks for a password - does it always let you do S/M ? | 21:38 |
| yofel | actually I don't know, last time I got a maintenance shell on lucid I think it did ask for a password, I think roots but I'm not sure | 21:40 |
| yofel | that was like lucid alpha2 - haven't had the need for a shell since then | 21:40 |
| penguin42 | yofel: If you have a root password set it will ask for it | 21:45 |
| yofel | ah, I have one set actually | 21:46 |
| njin | I go to sleep, good night to everybody, here are 23.13 see you tomorrow. | 22:13 |
| hggdh | for the record, I slightly changed the bugs-without-a-package response | 23:07 |
| penguin42 | what to? | 23:22 |
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