[00:10] <penguin42> so if I have a bug and someone has put a patch on that bug and I've tried that patch and it works well, should it have a tag added to say it's a good fix?
[02:55] <trinikrono> does anyone still use the bughelper package?
[02:56] <BUGabundo> don't think so
[02:56] <BUGabundo> we have apport
[02:58] <trinikrono> i was looking at it in the wikipages
[02:58] <trinikrono> and was wondering what its about lol
[07:10] <vish> nigelb: poke
[07:11] <nigelb> vish: ok, ew, wrong timing.  I'm just about to step out.
[07:11] <nigelb> How about we talk tonight?
[07:11] <vish> nigelb: sure.. ;p
=== bilalakhtar_ is now known as bilalakhtar
[11:06] <trinikrono> anyone who knows x bugs around
[11:07] <vish> trinikrono: try #ubuntu-x
[11:07] <trinikrono> i am there also but they dont tend to answer lol
[11:12] <vish> !weekends | trinikrono :)
[11:12] <ubot2> Factoid 'weekends' not found
[11:12] <vish> !weekend | trinikrono :)
[11:12] <ubot2> trinikrono :): It's a weekend. Often on weekends the paid developers and a lot of the community may not be around to answer your question. Please be patient, wait longer than you normally would or try again during the working week.
[11:12] <trinikrono> :D
[11:13] <trinikrono> this was not the first time i asked questions there
[11:13] <trinikrono> vish: do you also do mentoring
[11:13] <trinikrono> it appears that my mentor ddecator is a little busy atm
[11:14] <vish> trinikrono: you can ask questions here also till ddecator returns and someone will answer
[11:15] <trinikrono> okie
[11:16] <trinikrono> does xubuntu and normal ubuntu use the same xorg drivers?
[11:33] <vish> trinikrono: afaik , it is the same , only the desktops are different
[11:37] <vish> trinikrono: for that bug, does the user still have ubuntu-desktop installed?
[11:37] <vish> trinikrono: ask him to test it with a new firefox profile
[11:38] <trinikrono> vish :D bug 601441
[11:38] <ubot2> Launchpad bug 601441 in xserver-xorg-video-intel (Ubuntu) "[i845G] Running Firefox crashes X (affects: 1) (heat: 89)" [Undecided,Incomplete] https://launchpad.net/bugs/601441
[11:38] <trinikrono> from what i am seeing
[11:38] <trinikrono> its a issue with the lucid and the intel driver
[11:38] <trinikrono> but the op installed xubuntu
[11:39] <trinikrono> and he says it works fine now
[11:39] <vish> trinikrono: i would suspect he had a few other updates as well, which fixed his problem and not the xubuntu install ;)
[11:39] <vish> trinikrono: unless something in ubuntu-desktop is causing the crash!
[11:41] <trinikrono> well i asked him to put maverick
[11:41] <trinikrono> and he put on xubuntu instead
[11:41] <trinikrono> oh i know
[11:42] <trinikrono> vish: if i use rmadison
[11:42] <trinikrono> and it does not say lucid updates
[11:42] <trinikrono> then that means that it did not update the driver in lucid yet?
[11:43]  * vish reads bug again..
[11:43] <trinikrono> i know the one for maverick is a new version
[11:43]  * kermiac pokes vish... it's all you're fault :P
[11:44] <vish> :D
[11:44]  * kermiac returns to the corner & keeps podding away at the cheese hook
[11:45] <trinikrono> i have a question too
[11:45] <trinikrono> did bughelper die?
[11:53] <vish> trinikrono: well , ask him to try logging into a ubuntu session and try launching Firefox now.. if it is still a problem we would atleast know it occurs with latest lucid updates..
[11:54] <vish> trinikrono: btw, the bug does is highly incomplete  ask reporter to run $apport-collect 601441
[11:54] <vish> s/does//
[11:55] <vish> trinikrono: ask him to run the apport-collect after he reproduces the crash in Ubuntu-desktop
[11:55] <trinikrono> well that is if he is willing to remove xubuntu and put back on ubuntu-desktop
[11:56] <trinikrono> thanks for you advice anyways
[11:56] <vish> trinikrono: you dont have to remove
[11:56] <trinikrono> oh right
[11:57] <vish> trinikrono: did he remove xubuntu?  from what i read he installed xubuntu-desktop on the Ubuntu install
[11:57] <trinikrono> it would be option at the login screen right
[11:57] <vish> err.. remove *ubuntu
[11:59] <trinikrono> okie i just need to do hug one more bug then i am off to work
[12:02] <trinikrono> vish: quick question what is the name of update-manger in launchpad
[12:02] <trinikrono> i can do rmadison update-manager but launchpad tells me it does not know it
[12:05] <trinikrono> =\ i spelt it wrong never mind
[12:35] <devildante> shouldn't bug 11334 be triaged?
[12:36] <ubot2> Launchpad bug 11334 in ubuntu (and 16 other projects) "MASTER Copy-Paste doesn't work if the source is closed before the paste (affects: 225) (dups: 25) (heat: 1210)" [Wishlist,Confirmed] https://launchpad.net/bugs/11334
[12:53] <sinurge> devildante, why would you think so?
[12:54] <devildante> sinurge: this bug exists since 2004, is confirmed by tons of people, and is reported upstream
[12:58] <sinurge> devildante, i would check why has it been triaged till now...maybe some reason , as i check there is a lot of comments if you are able to read them and find a good enuf reason that it must be triaged then you should do it
[12:58] <sinurge> why it hasnt* been triaged till now
[12:58] <devildante> sinurge: okay
[13:01] <devildante> sinurge: wow, searching for "triag" on the page returns only one result for a non-related issue
[13:02] <sinurge> devildante, there are 232 comments, hence something really is on in them :D
[13:13] <devildante> sinurge: just browsed them, most of the comments are variants of "me too" :p
[15:25] <vish> senseeeeeeee! ;)
[15:25] <vish> heh! gues that ^ does not actually ping sense ;p
[15:27] <sense> vish!
[15:27] <sense> hello
[15:28] <vish> sense: hey, so how was your vacation? :)
[15:28] <sense> vish: Great, fun. Good to be away for a few days from everything. :)
[15:28] <vish> hehe!
[15:29] <vish> booo unity!
[15:30] <sense> How come?
[15:30] <vish> crashes for me :(  and i have to run debugging ! from a live cd
[15:30] <sense> aw
[15:30]  * nigelb waves 
[15:30]  * vish kicks nigelb ;p
[15:30] <sense> vish: You aren't running it in a production environment, aren't you? ;)
[15:30]  * nigelb kicks vish right back.
[15:31] <vish> kickathon!
[15:31] <nigelb> vish: group kick! :p
[15:31] <nigelb> vish: Those 2 mentees you assigned me, only one of them responded
[15:31] <nigelb> and he is yet to ping me on IRC.
[15:31] <vish> nigelb: meh we just deavtivate them, there are still some more if you want ;p
[15:32] <nigelb> vish: I'll mail again.
[15:32] <vish> deactivate*
[15:32] <bcurtiswx> who here's running maverick?
[15:32] <bcurtiswx> on a laptop
[15:32] <nigelb> If there is no response, I'll poke you again
[15:32] <vish> bcurtiswx: wassup? i'm on a live maverick session right now?
[15:32] <bcurtiswx> do you see a battery icon?
[15:33] <vish> bcurtiswx: in the panel?
[15:33] <bcurtiswx> yea
[15:34] <vish> bcurtiswx: yup
[15:34] <bcurtiswx> hmm, i don't, maybe an update did it
[15:35] <bcurtiswx> ah, i got an apport for gnome-power-manager
[15:35] <bcurtiswx> hmm
[15:35] <bcurtiswx> every session i get it too
[15:37] <vish> hmm, where is thekorn when we need him!
[15:40] <bcurtiswx> can i restart gnome-power-manager?
[15:40] <bcurtiswx> without reboot/logout-in
=== MichealH is now known as OffTopicGuy
[18:23] <OffTopicGuy> brb Booting up mu Ubuntu PC
[18:32] <ashams> simar: hello
[18:32] <ashams> simar: are you really there ?
[18:33] <simar> ashams: ya sure..
[18:33] <simar> really
[18:33] <ashams> simar: how are you?
[18:33] <simar> ashams: absolutely fine n u?
[18:34] <ashams> simar: fine!
[18:34] <simar> ashams: have you gone through the documents of bug squad
[18:34] <ashams> simar: yes i did
[18:34] <ashams> simar: but I had some Questions!
[18:38] <simar> ashams: you can ask :)
[18:38] <simar> now
[18:39] <ashams> simar: about the Tags, I can't find a real doc gives me a comprehensive list of tags and when to apply them!
[18:41] <simar> ashams:  https://wiki.ubuntu.com/Bugs/Tags
[18:41] <simar> ashams: have you started some real bug triaging??
[18:41] <simar> ashams: you should not know everything to start triaging ..
[18:42] <ashams> simar: Oh YES, I did, give me a moment to get the link
[18:42] <simar> ashams: good,
[18:43] <simar> :))
[18:43] <ashams> simar: my work yesterday had given me about 51 Karma Point and I don't know why??
[18:44] <nigelb> ashams: It helps a lot if you don't even think of karma points :)
[18:44] <nigelb> (Just FRI)
[18:44] <nigelb> err.. FYI
[18:44] <ashams> simar: yes I know I just wonder
[18:44] <simar> ashams: nigelb you got your answer
[18:45] <simar> nigelb: what FYI??
[18:45] <nigelb> for your information :)
[18:45] <ashams> simar: Toi La  https://bugs.launchpad.net/ubuntu/+source/gmail-notify/+bug/548905
[18:45] <ubot2> Launchpad bug 548905 in gmail-notify (Ubuntu) (and 1 other project) "Icon background color off in new theme (affects: 3) (heat: 20)" [Undecided,Confirmed]
[18:46] <simar> nigelb: oh! good, I was puzzled by the FIR. :-))
[18:46] <simar> ashams: just checking your homework :))
[18:46] <nigelb> simar: typo :D
[18:46] <simar> nigelb: :D
[18:47] <ashams> nigelb: what's FYI anyway?
[18:48] <nigelb> ashams: It means For Your Information :)
[18:49] <ashams> nigelb: FYI, thank You!
[18:50] <nigelb> ashams: Have a good time working with bugs :)
[18:50] <simar> ashams: ok just a moment, I think you need to take another bug now..
[18:50] <nigelb> bed time, catch y'all later :)
[18:50] <ashams> nigelb: good night!
[18:51] <simar> nigelb: so early ;-)
[18:51] <ashams> nigelb: don't forget to brush your teeth!
[18:52] <ashams> simar: could you please list the bugs you want me to finish and I'll catch them later
[18:55] <simar> ashams: could'nt you take out some time now
[18:55] <ashams> simar: It's the Night Prayer time now... :D
[18:56] <simar> ashams: oh, then you can leave :))
[18:56] <simar> ashams: will you come on irc after that..
[18:57] <ashams> simar: yes, but after about 1 hr
[18:57] <ashams> simar: could you please list that bugs :)
[18:57] <simar> ashams: good!! just check me. I will be here only.. :)
[18:58] <simar> ashams: I want you to triage one bug as an example
[18:58] <simar> ashams: i will give you after i hr
[19:05] <ashams> simar: thank you, I have to leave NOW!
[19:05] <simar> ashams: c ya later :)
[20:21] <simar> hi ashams
[20:22] <simar> are you free now?
[20:23] <simar> ashams: try to triage this bug https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/611992
[20:23] <ubot2> Launchpad bug 611992 in xserver-xorg-input-synaptics (Ubuntu) "Synaptics TouchPad: no supported touchpad found (affects: 1) (heat: 177)" [Undecided,New]
[20:23] <ashams> simar: ok
[20:24] <simar> and for reference on how to interact for first time see this https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/611992
[20:24] <simar> ashams: try it now and tell me. Keep this as a reference https://wiki.ubuntu.com/DebuggingTouchpadDetection
[20:25] <ashams> simar: alright
[20:25] <simar> ashams: good luck.
[20:25] <ashams> simar: thank you
[20:27] <simar> ashams: np :-))
[20:28] <ashams> simar: well, it's that the Touchpad isn't correctly detected that's #1
[20:29] <ashams> simar: #2 the reporter didn't report give his touchpad Model and Manfacturer
[20:30] <ashams> simar: #3 there's only one user affected with this and I can't Reproduce that bug my self
[20:30] <ashams> simar: ok, till now
[20:30] <simar> ashams: #1 ya the touchpad may be not detected by the kernel itself.
[20:30] <simar> ashams: go subscribe the bug first
=== IdleOne is now known as FunkyOne
=== FunkyOne is now known as IdleOne
[20:31] <ashams> simar: done & I'll ask the reporter to give info about his Touchpad
[20:31] <ashams> simar: ok?
[20:32] <simar> ashams:  #2 go ask for the touchpad model, although manufacturer is synaptics as stated in bug description, tell him to get help from windows control panel
[20:32] <penguin42> how would the reporter know the model?
[20:33] <simar> ashams: #3 doesn't matter you cannot reproduce every bug, the bug can be confirmed by getting some additional information from the bug reporter.
[20:33] <ashams> simar: well
[20:34] <ashams> simar: but I don't know about the windows control panel, myself
[20:34] <simar> penguin42: you can ask him to get help from windows control panel. He's a new to bug squad and is triaging his firt bug. So not so relevent to ask model no but I want him to get stared with some intraction with bug reporter. :))
[20:35] <simar> ashams: don't worry. just ask
[20:35] <simar> ashams: by the way haven't you used windows
[20:35] <ashams> simar: alright
[20:35] <penguin42> simar: Ah no problem; I just meant I don't know the model of my laptops thinkpad
[20:36] <simar> penguin42: I don't remember myself ;-))
[20:37] <ashams> simar: what do you mean with "windows control panel"? isn't a program on the 10.10??
[20:37] <simar> ashams: no its in Microsoft windows, Control Panel
[20:38] <simar> ashams: All windows users know that :-|
[20:38] <ashams> simar: Sorry, How did you know that he is a MS Win User??
[20:39] <ashams> simar: ;)
[20:40] <simar> ashams: ask him.. he will tell that himself .. if he cannot check that in control panel..
[20:40] <simar> ashams: just go ahead
[20:40] <ashams> simar: ok
[20:43] <ashams> simar: done
[20:43] <ashams> simar: about the status would I mark it as Incomplete for now?
[20:45] <simar> ashams: ya sure, Incomplete status implies that the bug awaits for some information from the user.. go ahead
[20:45] <ashams> simar: :) ?
[20:46] <simar> ashams:  ?-- ?
[20:46] <simar> ashams: I'm not happy with your comment..
[20:47] <ashams> simar: then, please correct me
[20:48] <simar> ashams: see the bug i gave you for reference
[20:49] <simar> ashams: there see comment #4. This is how to begin triaging. This you can sound more professional and the bug reporter will have more faith in your asking information.
[20:50] <simar> ashams: Bug squad is the face of ubuntu community, you should try to treat bug reporter at your best.
[20:51] <ashams> simar: the bug you asked me to triage and the one you gave me as a referance are the SAME!
[20:52] <simar> ashams: oh, my mistake. Just a sec
[20:52] <simar> https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/586402
[20:52] <ubot2> Launchpad bug 586402 in xserver-xorg-input-synaptics (Ubuntu) "Scrolling with touchpad sometimes doesn't work (affects: 1) (heat: 45)" [Undecided,Incomplete]
[20:52] <simar> ashams: Start again with that bug..
[20:52] <ashams> simar: fine
[20:58] <ashams> simar: would that be fine?
[20:58] <ashams> simar: Thank you for taking the time to report this bug and helping to make Ubuntu better. This bug did not have a package associated with it, which is important for ensuring that it gets looked at by the proper developers.
[20:58] <ashams> You may also use the Microsoft Windows' Control Panel, If you use it.
[20:58] <ashams> (With many applications, you can report a future bug directly on the appropriate package by opening the application's "Help" menu and choosing "Report a Problem". https://wiki.ubuntu.com/ReportingBugs)
[20:59] <simar> ashams: wait
[21:00] <simar> ashams: this bug has a package assigned to it, so you should skip that line
[21:00] <simar> ashams: package is xserver-xorg-input synaptic
[21:00] <ashams> simar: yes
[21:01] <simar> ashams: can you see the affects package
[21:01] <simar> ashams: go like this
[21:01] <simar> ashams: Thank you for taking the time to report this bug and helping to make Ubuntu better. Your every effort in this regard makes ubuntu a better os.
[21:02] <simar> ashams: For developers to work on this bug, we request some information on you part.
[21:04] <simar> ashams: Please see if can provide us with you touchpad model no in spite of the manufacturer. You can use control panel in microsoft windows, or any other os, if you use it
[21:04] <simar> ashams: go ahead
[21:04] <ashams> simar: that's good
[21:04] <simar> ashams: and also set the status
[21:06] <ashams> simar: i'll set the status to Incomplete, for now
[21:06] <ashams> simar: ok?
[21:13] <simar> ashams: good work!!!
[21:13] <simar> ashams: you now look different from a normal commenter, rather you look like a real triager.
[21:14] <ashams> simar: thank you
[21:14] <ashams> simar: I'll try harder
[21:15] <ashams> simar: when will you be available tomorrow
[21:15] <simar> ashams: Note that this matters a lot. You should always take care of your first comment while triaging. Please take this bug for some bugs that you triage in future
[21:15] <simar> ashams: please wait for some time , if you can..
[21:15] <ashams> simar: yes I'll never forget that one
[21:16] <simar> ashams: see # Features of Mouse works but features of Touchpad(like Tapping, Scrolling) does not work at all '
[21:16] <ashams> simar: yes
[21:16] <simar> ashams: in https://wiki.ubuntu.com/DebuggingTouchpadDetection as well. This is what you should ask from the user
[21:17] <simar> ashams: try all commands in your own computer first
[21:17] <simar> ashams: I think you have lot of work till tomorrow .. lol
[21:18] <ashams> simar: It's ok
[21:18] <ashams> simar: just give it to me
[21:19] <simar> ashams: hint for you next question is  cat /proc/bus/input/devices >~/devices
[21:21] <simar> ashams: want some more bugs see this https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bugs?field.searchtext=&orderby=-datecreated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&fi
[21:21] <simar> eld.omit_dupes=on&field.has_patch=&field.has_no_package=
[21:21] <simar> https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bugs?field.searchtext=&orderby=-datecreated&search=Search&field.status%3Alist=NEW&field.status%3Alist=INCOMPLETE_WITH_RESPONSE&field.status%3Alist=INCOMPLETE_WITHOUT_RESPONSE&field.status%3Alist=CONFIRMED&field.status%3Alist=TRIAGED&field.status%3Alist=INPROGRESS&field.status%3Alist=FIXCOMMITTED&field.assignee=&field.bug_reporter=&field.omit_dupes=on&field.has_patch=&fi
[21:21] <simar> eld.has_no_package=
[21:21] <simar> ashams: copy paste in your browser
[21:21] <simar> ashams: the last two comments
[21:22] <simar> ashams: keep going n happy triaging
[21:31] <simar> vish: hi
[21:35] <ashams> simar: hey
[21:36] <simar> ashams: :-))
[21:37] <ashams> simar: well, this a long list, where to start
[21:38] <simar> ashams: go ahead with any of related bug, that you had tasted just now ..
[21:39] <simar> ashams: if you need any help, just ask here in #ubuntu-bugs, anytime..
[21:39] <ashams> simar: alright
[21:40] <simar> ashams: go go!!!
[21:43] <ashams> simar: I think, I'll try to search on the internet about the Touchpad types and How it works
[21:44] <simar> ashams: you should, but I think you may not find much relevant material.
[21:45] <simar> ashams: just start triaging and you will learn automatically. just take more bugs as of now, start off by subscribing and setting status and ask me and here for help
[21:46] <ashams> simar: OK
[21:46] <ashams> simar: :) ;)
[21:46] <simar> ashams: :))
[21:47] <ashams> simar: when will you be available tomorrow??
[21:48] <simar> ashams: ya, absolutely
[21:49] <stlsaint> vish: ping
[21:49] <simar> sense: Hi, welcome back
[21:50] <stlsaint> alright is there someone other than vish whom can assist me with this mentor situation??
[21:51] <simar> stlsaint: vish doesn't seem to be around. Sees to be having a nap. Its 2:2am here in India
[21:51] <stlsaint> simar: oh ok
[21:51] <stlsaint> well my question stands
[21:51] <simar> stlsaint: sure..
[21:51] <ashams> simar: WOW
[21:51] <simar> ashams:  what??
[21:52] <stlsaint> nigelb: ping
[21:53] <stlsaint> ok....
[21:53] <stlsaint> duanedesign: ping
[21:53] <ashams> simar: It's toooo late there, It's just 11:00 in Egypt
[21:54] <simar> ashams: ya, its time zone..
[21:55] <simar> ashams: :))
[21:55] <simar> stlsaint: you can ask me
[21:56] <simar> stlsaint: same case with nigelb
[21:56] <simar> as well
[21:56] <stlsaint> simar: aye
[21:57] <ashams> simar: some reporter said that the bug fixed itself
[21:57] <simar> ashams: in which bug
[21:57] <ashams> simar: here: https://bugs.edge.launchpad.net/ubuntu/+source/xserver-xorg-input-synaptics/+bug/617990
[21:57] <ubot2> Launchpad bug 617990 in xserver-xorg-input-synaptics (Ubuntu) "[Maverick] Touchpad has started acting odd (absolute position?) (affects: 1) (heat: 6)" [Undecided,New]
[21:57] <penguin42> ooh that's mine
[21:58] <ashams> penguin42: are you working on this Bug Now?
[21:58] <penguin42> ashams: No, I was the reporter
[21:59] <ashams> penguin42: I'm sooooooooooooo lucky
[22:00] <ashams> penguin42: so, what is your Laptop's model?
[22:00] <penguin42> ashams: Toshiba Equium A100
[22:01] <stlsaint> hggdh: ping
[22:03] <ashams> simar: are you still there??
[22:04] <simar> ashams: This is what you should do for bugs that are no longer bugs. But do remember to add a comment alongside as i did, by opening the arrow alongside of affects package. you can try to reproduce the same status again if you want..
[22:04] <simar> ashams: any issue
[22:10] <ashams> simar: so, what about the status
[22:10] <ashams> simar: may I close it or just keep open?
[22:12] <simar> ashams: Please read the comment I have left there, I have change the status to expired and commented on that..
[22:12] <simar> ashams: are you able to open the arrow alongside the affects package
[22:12] <ashams> simar: yes sure
[22:13] <simar> ashams: open the status and set to incomplete, in comment say just testing it..
[22:13] <simar> ashams: go ahead
[22:14] <ashams> simar: DONE
[22:14] <simar> ashams: good on speed .. :) let me check
[22:15] <simar> ashams: good , now reset the status to expired and say resetting back
[22:16] <simar> ashams: now the bug is no longer open and will not show up in bugs list .. its closed now
[22:16] <ashams> simar: did you mean Invalid?
[22:16] <simar> ashams: report back after doing
[22:17] <simar> ashams: ya ya invalid
[22:18] <ashams> simar: DOne
[22:18] <simar> ashams: good..
[22:18] <ashams> simar: I think that this bug investigated more, incase it appears again?
[22:18] <ashams> simar: I mean it should be
[22:19] <simar> ashams: So this is how we comment to our changes to statuses, you should comment to all status changes till you gain enough experiance ..
[22:19] <simar> ashams: why you think so??
[22:21] <ashams> simar: the problem is unknown but it appeared, and it may do again
[22:23] <simar> ashams: In that case the reporter of the bug can reopen the bug by changing the status himself. However this is not  a recommended for the bug reporter, instead he should file a new bug..
[22:23] <simar> ashams: you can see this https://wiki.ubuntu.com/Bugs/Status
[22:23] <ashams> simar: great
[22:25] <simar> ashams: whee!!