[00:22] <Rcart> hello everyone, i'm completed new in triaging bugs but i want to start with this :). So, i'm reading the How To Triage in the wiki: https://wiki.ubuntu.com/Bugs/HowToTriage and i'm looking for my first bug
[00:24] <Rcart> i've found this one: https://bugs.launchpad.net/ubuntu/+source/gdebi/+bug/623727 and its looks like isn't a bug 'cause the reporter is traying to install a package for the development version (maverick) in Lucid Lynx
[00:24] <ubot2> Launchpad bug 623727 in gdebi (Ubuntu) "crash when opening the .deb file geeqie-common_1.0-4_all.deb (affects: 1) (heat: 6)" [Undecided,New]
[00:25] <Rcart> the package geeqie is in the lucid repos and has no problem installing
[00:25] <Rcart> so, the status for this "bug" should by invalid?
[00:25] <Rcart> be*
[00:25] <micahg> Rcart: it's valid, gdebi-gtk is a GUI package installer, it shouldn't crash on launch IMHO
[00:27] <Rcart> yeah, i know, but does isn't crashing 'cause is installing a package for a version that isn't supported yep?
[00:28] <micahg> Rcart: it shouldn't cresh in any case
[00:33] <Rcart> Ok, so, if i recreate the bug, i should be set to confirmed and wait to be triaged by an UbuntuBugControl member?
[00:34] <micahg> Rcart: yes, if you can recreate you can mark confirmed and ask someone here to mark triaged
[00:34] <micahg> Rcart: also try to ascertain how bad it is (can't install any packages, can't install maverick packages...)
[00:35] <Rcart> Ok, working on...
[00:37] <Rcart> sorry, i got to leave. Thanks micahg. BRG later.
[00:37] <micahg> Rcart: k
[00:37] <Rcart> PS: Please, leave that bug to me ^^
[00:38] <micahg> Rcart: I won't be confirming it :)
[00:39] <Rcart> ok, bye
[02:06] <bcurtiswx_> is there a way to look up what bugs in LP are linked to gnome bugzilla bug 622266 for example
[02:06] <ubot2> Launchpad bug 622266 in cffi "(defcfun ("foo") :int) expands into invalid code (affects: 1) (heat: 6)" [Low,Confirmed] https://launchpad.net/bugs/622266
[02:07] <bcurtiswx_> ignore that bug
[02:07] <ryanakca> !trivia
[02:07] <ubot2> The #ubuntu-trivia channel is a place for testing your brain power and having fun! We schedule themed quizzes, every Friday, to test your knowledge of your favourite operating system (Ubuntu, of course!) and keep you exercising those cranial muscles.
[02:07] <ryanakca> oops. I thought I was in -bots. My bad.
[02:09] <yofel> gnome bug 622266
[02:09] <ubot2> Gnome bug 622266 in Chat themes "Should decide which default font to use for chat view" [Normal,Resolved: fixed] http://bugzilla.gnome.org/show_bug.cgi?id=622266
[02:11] <yofel> hm, iirc LP warns that another bug tracks an upstream bug too when adding a bugwatch that was already added somewhere else
[02:11] <yofel> but I'm not sure what that looked like, maybe ask in #launchpad
[02:11] <Pici> Perhaps its exposed via the api, but not the lp interface itself?
[02:17]  * bcurtiswx_ doesn't know :(
[03:22] <andypea> Hi, I want to try and fix the bug: https://bugs.launchpad.net/ubuntu/+source/texlive-extra/+bug/575812
[03:22] <ubot2> Launchpad bug 575812 in texlive-extra (Ubuntu) " revtex4-1 should be upgraded to bugfix release on 3/15/2010 (affects: 6) (heat: 46)" [Undecided,Confirmed]
[03:22] <andypea> Any pointers on where to start?
[05:52] <chilicui1> mrand: around?
[05:53] <mrand> chilicui1: howdy!  briefly... heading to bed soon.  What's up?
[05:55] <chilicui1> mrand: ok, hi, I'm working on bug 623727 and I cant confirm it even when I'm using the same version of gdebi, what information should I ask, it seems like its python version is ok
[05:55] <ubot2> Launchpad bug 623727 in gdebi (Ubuntu) "crash when opening the .deb file geeqie-common_1.0-4_all.deb (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/623727
[05:57] <mrand> chilicui1: Perhaps it was a corrupted download?  I'd be tempted to ask if it is reproducible if they download the .deb again.
[05:57] <chilicui1> mrand: I've downloaded it, and it works ok
[05:57] <chilicui1> mrand: ok, I'm gonna do that
[05:58] <mrand> chilicui1: cool.  I assume you know to mark it as incomplete if you ask a question like that.
[05:58] <chilicui1> mrand: yep, it just seem to me weird, I wanted another opinion
[05:59] <mrand> chilicui1: working on bugs proves that you'll eventually see EVERY kind of weird failure.
[05:59] <mrand> Which can be interesting.  And sometimes frustrating.
[05:59] <micahg> nah mrand, there are always more surprises around the corner ;)
[06:00] <chilicui1> mrand: jaja, u're right, thx for the help, I'll keep triaging a little bit more, good night
[06:01] <mrand> night!
[06:01] <mrand> micahg: indeed!
[12:25] <devildante> hi all :)
[13:36] <hggdh> hi devildante
[13:36] <devildante> hi hggdh :)
[13:36] <devildante> hi to pedro_ too :)
[13:37] <hggdh> buenas pedro_
[13:38] <pedro_> morning hggdh devildante
[13:38] <devildante> bonjour pedro_ :p
[13:41] <pedro_> reboot brb
[14:09] <bcurtiswx> Good morning
[15:08] <maco> sure
[15:08] <maco> dear touchpad: dont change channels
[15:08] <jpds> sure.
[15:49] <dyfet> I think #602748 can be marked as triaged
[15:51] <vish> bug #602748
[15:51] <ubot2> Launchpad bug 602748 in syncevolution (Ubuntu) "please update syncevolution to latest stable version (affects: 1) (heat: 8)" [Undecided,New] https://launchpad.net/bugs/602748
[16:23] <elopio> devildante left us without bug day :)
[16:23] <elopio> *hugs for devildante*
[16:41]  * devildante hugs elopio back (but a little late :p)
[16:51] <holstein> hggdh: ping-o-la
[17:06] <hggdh> holstein: pong-o-la
[17:06] <holstein> hggdh: :)
[17:07] <holstein> i'll PM you
[17:23] <holstein> GrueMaster: you got a minute?
[17:23] <GrueMaster> Yep.
[17:23] <GrueMaster> Persia warned me that I was being stalked.
[17:23] <GrueMaster> :P
[17:23] <holstein> lol
[17:26] <holstein> GrueMaster: so you know what im talking about then
[17:26] <holstein> https://bugs.launchpad.net/ubuntu/+source/tasksel/+bug/562706
[17:26] <ubot2> Launchpad bug 562706 in tasksel (Ubuntu) "On i386, selecting the ubuntu studio packages fails to install (affects: 1) (heat: 28)" [Critical,New]
[17:26] <holstein> GrueMaster: did you get ubuntustudio installed?
[17:26] <holstein> did you just install the OS, and add the packages later?
[17:26] <GrueMaster> I was running a test for NCommander at the time.  Not something I actively test.
[17:26] <holstein> that has beem my work-around
[17:26] <holstein> GrueMaster: AH
[17:26] <GrueMaster> I believe I used the alt image.
[17:27] <holstein> thats all we got
[17:27] <holstein> no live yet :/
[17:27]  * holstein is working on that too
[17:28] <GrueMaster> If you need me to retest, let me know so I can start downloading and work it into my schedule.
[17:28] <persia> There's a reason there's no live image: live images have such lousy latency that it's a poor demo.
[17:29] <GrueMaster> understandable.
[17:29] <holstein> i think it would be a nice option
[17:29] <holstein> for testing audio interface compatibility
[17:30] <holstein> and other gear
[17:30] <holstein> if someone wants to easily test a wacom tablet with blender
[17:31] <holstein> that would be a way to see and test the functionailty
[17:39] <GrueMaster> Should be easy enough to add a message at startup that says the live image is for hardware testing only and to ignore latency issues or something to that effect.
[17:41] <hggdh> 36
[17:42] <bdmurray> jibel: Did you have some question for me?
[18:19] <sinurge> its ubuntu bug hug day right today?
[18:20] <devildante> sinurge: it's tomorrow
[18:21] <sinurge> devildante, hmmm thought the email from kamus said it was th 26th
[18:21] <devildante> sinurge: no, no, it's today, I got confused :p
[18:22] <micahg> devildante: it's today :P
[18:22]  * devildante facepalm
[18:22] <devildante> s
[18:22] <sinurge> den we all missed our egg timers :D
[19:57] <ojap> hello
[20:18] <nigelbabu> Anyone knows who launchpad.net/~papukaija is on IRC?
[20:27] <hggdh> nigelbabu: NOPE
[20:27] <nigelbabu> hggdh: ok, I'll have to contact via LP
[20:28] <ojap> I'd like to contribute to the bug squad more.
[20:28] <vish>   hggdh, mind reader for whole channel! :D
[20:29] <hggdh> ojap: what can we do to help you?
[20:29] <hggdh> vish: :-)
[20:30] <ojap> well, have joined the launchpad group and been looking through the bugs found in Launchpad, just looking for some advice to get started helping out!
[20:30] <nigelbabu> !mentor
[20:30] <ubot2> Looking for a helping hand with bug triage? Read the wiki for information about requesting a bugsquad mentor: https://wiki.ubuntu.com/BugSquad/Mentors
[20:30] <hggdh> ojap: you can start by reading http://wiki.ubuntu.com/HelpingWithBugs
[20:30] <vish> ojap: have you read the wikis for starters?
[20:31] <vish> ojap: the one hggdh pointed , he is too fast :)
[20:32] <BlackZ> seb128: could you please look at bug #624892 ?
[20:32] <ubot2> Launchpad bug 624892 in rhythmbox (Ubuntu) "Rhythmbox crashes on startup (affects: 1) (heat: 6)" [Undecided,New] https://launchpad.net/bugs/624892
[20:32] <seb128> no
[20:32] <seb128> sorry but it's ui freeze and I'm busy until eod
[20:32] <ojap> I have, initially tried assigning bugs to the correct packages. However, don't know really know how to make the next step with solving a bug.
[20:33] <vish> BlackZ: when the backtrace needs more debugging symbols atleast..
[20:34] <vish> s/when//
[20:36] <vish> BlackZ: too many missing symbols , all the '??' need a debug package installed , ex: ?? () from /lib/libglib-2.0.so.0
[20:37] <vish> ojap: next step? as in?
[20:37] <pedro_> BlackZ, since when are you getting that crash?
[20:38] <nigelbabu> vish: can you unassign https://launchpad.net/~watson516 and assign a new student.  No response via mail or on IRC
[20:38] <hggdh> well, there is an assertion failure on thread 1
[20:38] <hggdh> and then there is also this line: RhythmDB:ERROR:rhythmdb-query.c:480:rhythmdb_read_encoded_property: code should not be reached
[20:38] <BlackZ> pedro_: today (I installed maverick today)
[20:38] <hggdh> in libglib, but we are missing the debug symbols there
[20:39] <BlackZ> hggdh: right
[20:40] <vish> nigelbabu: done..
[20:40] <ojap> vish: well just find the number of bugs overwhelming and unsure where to start, have also tried to ensure that bugs have the appropriate information attached and this also seems fairly complicated. would you suggest getting a mentor to learn more about the bug squad?
[20:40] <nigelbabu> vish: thanks
[20:40] <hggdh> BlackZ: I wonder if the message above has something to do with the assertion failure (which most probably is the resposible party for the SIGABRT)
[20:40] <vish> np..
[20:43] <vish> ojap: number of bugs are always overwhelming ;) .. requesting a mentor is also an option and you'd get assigned a mentor if and when a mentor is available in your preferred time slot.
[20:43] <pedro_> BlackZ, is that easy to reproduce? could you get a new backtrace with the glib debugging symbols installed?
[20:43] <pedro_> there's no similar backtrace on the upstream bts or in lp
[20:43] <vish> ojap: an easy way to start with bugs is , thinking about a package/application you like :)
[20:43] <pedro_> so would be nice to get a full one for it
[20:43] <BlackZ> pedro_: just open rhythmbox and the crash will be reproduced (in my case)
[20:43] <pedro_> BlackZ, i'm listening music with rhythmbox here :-)
[20:44] <pedro_> otherwise i wouldn't ask
[20:44] <vish> lol!
[20:44] <vish> pedro_: too cheeky ;p
[20:44]  * pedro_ hugs vish
[20:44] <BlackZ> pedro_: I will attach a new backtrace with the glib debugging symbols installed
[20:45] <vish> ojap: and looking at the bugs in that application/package and trying to see if the bugs are still relevant or if the bug still exists in the latest package
[20:45] <pedro_> BlackZ, thanks a lot ;-)
[20:45] <BlackZ> pedro_: thank you for looking!
[20:49] <ojap> vish: how would I find bugs related to a particular application, would this simply be through a search?
[20:52] <yofel> ojap: look at bugs for a specific package (bugs.launchpad.net/ubuntu/+source/<packagename>/) like https://bugs.launchpad.net/ubuntu/+source/nautilus for example
[20:52] <vish> ojap: yup, search helps, you can click on the package name on the bugs and you will get a list of all the bugs , like for ex, the above RB ,bug will give you https://bugs.launchpad.net/ubuntu/+source/rhythmbox
[20:53] <vish> yofel:   :)
[20:58] <ojap> vish: Ok, looking at a particular package is a good idea.
[20:59] <vish> ojap: have fun , and if you have any doubts , just ask here , anyone who is around and knows will answer
[21:08] <ojap> vish: Ok, thanks for your help.
[21:08] <vish> np.. :)
[21:37] <theorem> if my citrix receiver client is crashing and reporting the crash from libc-2.11.1.so for the amd64 architecture where should I report it ?
[21:38] <kamusin> !ping devildante
[21:38] <ubot2> Factoid 'ping devildante' not found
[21:38] <theorem> I guess I'll just submit a bug to the community and see what comes up ...
[21:43] <hggdh> theorem: so far, under the citrix client (if we have such a package)
[21:43] <theorem> hggdh: hmm, not that I'm aware
[21:43] <theorem> I snagged it direct from Citrix
[21:44] <theorem> is this a libc bug ??  :  Aug 26 16:13:11 topgun kernel: [ 1327.871643] wfica[2298]: segfault at 848480 ip 00000000f73e1b61 sp 00000000ffdc9760 error 4 in libc-2.11.1.so[f7371000+153000]
[21:44] <theorem> it *seems* that it occurred while inside libc
[22:16] <hggdh> theorem: it did happen inside libc, but it does not necessarily mean it is libc. It may be (and most probably is) an issue within the citrix code
[22:17] <hggdh> theorem: but we would need full debugging symbols to get it. Right now your best bet is to report it to citrix
[22:23] <BlackZ> hggdh: bug #624892: I attached another backtrace wth more debug symbols
[22:23] <ubot2> Launchpad bug 624892 in rhythmbox (Ubuntu) "Rhythmbox crashes on startup (affects: 1) (heat: 6)" [Medium,Incomplete] https://launchpad.net/bugs/624892
[22:23] <BlackZ> ops, I forgot to set the bug's status to "New" back
[22:23] <BlackZ> done now
[22:38] <hggdh> BlackZ: looking
[22:39] <hggdh> BlackZ: yes, the failing assertion is "code should not be reached"
[22:39] <hggdh> BlackZ: on the top bt, frame #2
[22:40] <hggdh> which leads to an abort call
[22:40] <hggdh> BlackZ: prime material for upstream ;-)
[22:40] <BlackZ> hggdh: I'm going to report that bug to upstream
[22:40] <hggdh> BlackZ: cool! Thank you
[23:01] <BlackZ> hggdh: done